Comments regarding High Country GardensClick here to return to High Country Gardens's listing.
|On Jul 21, 2008, 19082 Upper Darby, PA (Zone 6b) wrote:
I ordered from this company for the first time this spring. I was happy with the plants, and their service. My order arrived on the day I requested, and the plants were healthy. The packaging was secure and kept the plants in good condition, not a small feat, considering they were traveling about 3,000 miles. I also ordered for a client who I landscape for. Her plants also arrived on time, and in excellent condition. One of her plants died within a month, and was promptly replaced by High Country. I would give High Country an excellent rating.
|On Jul 17, 2008, ladybirdsong Klamath Falls, OR wrote:
HCG is a wonderful company with courteous, informed staff and quality plants that arrive in such wonderful condition. I've been a mail-order customer of theirs for over 6 years now and I keep coming back for more. They are the best!
|On Jul 16, 2008, mwperry Brandon, MS (Zone 8a) wrote:
This company knows what it is doing. The quality of their plants is subperb. The plants I have ordered from them have never failed me. Their packing and shipping procedure are excellent. What more can I say!
|On Jul 13, 2008, MommaJo Palmdale, CA wrote:
I live on the edge of the Mojave Desert in north Los Angeles County and need a source for drought resistant, xeriscape plants: I ordered several preplanned gardens (August Afternoons) to fill a large planter in the back of my yard. They arrived as promised, healthy and ready to grow. My miroclimate didn't support a couple of the plants but the majority of them are florishing this, the second, summer. I've just ordered grass and wild flower seed for the small patch of lawn in my redone backyard. The nursery that is redoing my back yard (GreenBee in Palmdale) was supportive of the plants and seeds High Country Gardens sells. The customer service was very responsive when I emailed questions as well. The internet catalogue is a well laid out, fun to peruse, site.
|On Jul 7, 2008, ElizabethAnneM Birmingham, AL wrote:
This is silly, but last fall, I had an order of Bee Balm and Phlox arrive. I had also ordered a lot of bulbs from other companies. I mistook the box of live plants from this company for the bulbs and threw them in the closet without thought. A full month later, I realized my mistake! I opened up the box to find the sad little plants...still moist and alive. I planted them, not expecting much (due to my own giant error). Believe it or not, they are all now flowering! That tells you how healthy and strong and well packaged they were! Crazy! They may come small, but they are MIGHTY!
|On Jun 28, 2008, mikesmets Waterbury, CT wrote:
I purchased a couple of Gaillardia plants. They arrived in beautiful condition and are both beginning to flower. I'd buy from them again. Unlike many mail order plants, they had a nice strong root system.
|On Jun 21, 2008, 4nonie Coeur D Alene, ID wrote:
My garden club friends highly recommended High Country Gardens to me and I've been receiving their catalogs for a few months now. I placed my first order in mid-May. I received my nine standard pot plants (3 each of 3 different plants) when expected and in lovely shape and packaging. Very ingenious I thought. I immediately put the 9 containers outdoors in a shallow baking pan full of water as I couldn't get to planting for two full days after receipt. It's been a month now and 8 of the 9 plants are flourishing. The one that is completely dead used to be a Thymus serpyllum. All 3 are planted together and in the same manner. Why 1 would die and 2 flourish is a mystery to me unless it wasn't healthy to begin with. I'd like to know if others have had this problem.
|On Jun 19, 2008, MissKitty5700 Honeyville, UT wrote:
My experience with High Country Gardens has been great. I bought one of their pre-planned gardens. The plants arrived in great shape, for fall planting. They seemed to be maybe on the small side, but were very healthy. Smaller plants are probably easier to transplant and experience less shock, plus I'm sure they're easier to ship! One plant didn't make it overwinter, and they replaced it with no questions asked. It is now the second growing season, and the section of the yard where I put the pre-planned garden is the best looking spot in our yard! The plants have filled in beautifully, and they probably aren't even full-size quite yet. One plant has since died, but I have been so thrilled with everything in the grouping that I'm not upset about that at all, I mean, plants die, right? It may have been something I did.
|On Jun 17, 2008, sunwing Santa Fe, NM wrote:
I have purchased plants from HCG twice now - once last season (late April) and once this season (June). This review covers an entire, and primarily successful, growing season with their plants. I am very happy with this company and will purchase again and again. Their literature is helpful, colorful and educational. It is some of my favorite reading in February.
|On Jun 13, 2008, Sue_Plezia Green Valley, AZ wrote:
I've ordered repeatedly from High Country Gardens. I just got an email notification of a great sale, placed an order, and they are unwilling to mail the plants to me now (no instant gratification!) I'm in the desert, it's 105F outside, and shipping plants now would surely kill them. I'm disappointed that I can't get the plants right away, but I feel that HCG is taking good care of me.
|On Jun 10, 2008, Idahoan Boise, ID (Zone 6a) wrote:
High Country just happens to be one of my favorite companies. The plants are consistent in size, they grow readily without pampering and the selection is outstanding! I truly wish we lived closer to their greenhouse. My bank account would not be happy! My daughter and I have decided that we both want one of everything for our yards.
|On Jun 10, 2008, dixiedarling221 Cartersville, GA wrote:
I just received my first order from High Country and am very pleased. Plants were healthy and well packed. All are now thriving in my garden. Will order again!
|On Jun 5, 2008, Pollux Farmington, NM wrote:
We have ordered from HCG several times since last fall, all plants were shipped on time in excellent condition.
|On Jun 3, 2008, joosbird Glenwood Springs, CO wrote:
Wonderful folks! I got a pre-planned garden for my workplace
|On Jun 3, 2008, dgname Shawnee Mission, KS wrote:
I purchased Camassia bulbs from High Country last fall, which came up beautifully this spring. This spring I cancelled an order after my plans changed, and High Country was very accomdative. A first-rate company--I will go to them again and again.
|On Jun 2, 2008, karynschultz West Linn, OR wrote:
I've ordered online from 5 nurseries this year. The fastest shipment I received and the plants I received in the best condition were from High Country Gardens. I have ordered from them in past years and just placed another order with them. I would highly recommend them to anyone who was interested,. Karyn
|On Jun 2, 2008, onegoodman1955 wrote:
Finally - plants in the ground (one month) and doing great !
On August 15th, 2008, onegoodman1955 added the following:
Now August 14 and all plants have thrived to an extreme. The 6 Hummingbird Mints are looming over my 2nd year Butterfly Bushes and have drawn many many Hummingbirds.
|On May 31, 2008, georgia_flowers Blakely, GA wrote:
So glad I accidentally came upon this company and ordered. Absolutely 100% satisfied. The shipping and prices are reasonable and fast. They have such good advice and information on drought tolerant and xeric plants, some that are kind of hard to find elsewhere. Plants were healthy and thrived immediately. Couldn't help myself, had to go back and order some more!!!!!!!! Beware, you'll get addicted.......
|On May 29, 2008, kaylee8268 Coatesville, IN wrote:
As always excellent plants, shipping and service. Prices and shipping are very reasonable.
|On May 28, 2008, angele wrote:
I am rating High Country Gardens with a positive but with a reservation.
On May 28th, 2008, angele added the following:
I've heard back from HCG. I emailed a picture of the roots to them and they think they look fine but have put a note in my file regarding my concerns. I'm satisfied with their response. I am going to add some photos of the plants I received to my DG Journal or Diary so if you are interested you can see. I do expect these plants to survive but am not planting them in the ground. I'm putting them into larger pots and hope to plant them in the fall.
On September 19th, 2008, angele changed the rating from positive to neutral and added the following:
I'm changing my rating from positive to neutral is because I have received an order from ANOTHER company. This second order is FAR superior especially in the developement of the plant roots. Out of the entire HCG order only 1 plant has performed outstandingly - Agastache Ava. Several plants have done okay but more importantly several have done absolutely nothing. They are smaller than when I planted them in the Spring. It is my strong opinion that the Pelargonium Endlicherianum were not two year old plants as advertised. This really bothers me the most. I lost one and the other two are barely hanging on. The packing from HCG was outstanding but the plants, in my opinion, did not live up to the advertising.
The order I received from the different company has taken off like gangbusters. The roots were amazing. The plants showed almost no transplant shock and started growing within days. Several are already blooming. I am taking into consideration that I planted the order from HCG in mid-spring and this second order in late-summer. Both orders were of perennials.
If you were to ask me in person I would tell you that I probably will not order from them again. The Pelargonium Endlicherianum really left me with a bad feeling about HCG.
|On May 27, 2008, outdoorlover Enid, OK (Zone 7a) wrote:
Over the last 10 years, I have ordered from numerous mail order nurseries mainly because we do not have much plant selection within a 2 hour drive. High Country Gardens is the company I have found which repeatedly sends out healthy, vigorous, and easy to grow plants. If I'm searching for a plant, I check High Country Gardens first because of the success I have had with them.
|On May 21, 2008, formisfunction Bethesda, MD wrote:
Great, healthy plants that are all happy and wanting to grow.
|On May 21, 2008, wyowonder Casper, WY wrote:
I have placed several orders with HCG over the past few years and never had a problem. This time one of the plants was damaged and died within a few days of receipt. I called customer service and all lines were busy. Instead of being asked to hold, I was able to leave a message with the details of the problem and request a replacement. I received a call back later that day to tell me that the plant would be replaced and when I could expect it to arrive. Very easy and excellent service.
|On May 20, 2008, salandry54 Jeanerette, LA wrote:
I ordered from this company for the first time this year and am very disappointed...I ordered 2 of the echinacea: Big Sky "Sunrise," and the plants arrived VERY SMALL. I planted them immediately and have been faithfully tending to them, but the leaves are turning brown and crispy and they are not thriving at all. Being that they are still somewhat alive, I have not contacted the company yet. The plants will probably die right after the deadline for receiving a refund/credit! I'll keep you all posted.
On May 22nd, 2008, salandry54 changed the rating from negative to positive and added the following:
I emailed the company rep. after seeing her reply on Davesgarden.com. She gave me several options: replacements plants, company credit to use later, or refund. I chose refund due to the fact that the heat index for my zone is now 97 degrees, and new plants would suffer. She was prompt and cordial and easy to communicate with. So, I have changed my rating to Positive.
On May 20, 2008, High Country Gardens responded with:
On May 20, 2008 2:20 PM, High Country Gardens added:
High Country Gardens leads the way in providing top notch Customer Service. We have 120 day guarantee from date of receipt. I encourage you to contact me and I would be glad to process a claim for the plants. You can email me at [email protected] Attn: Victoria.
|On May 20, 2008, suel Vinton, VA wrote:
I received 6 Hidcote Superior lavender plants 5/9/08 and they were totally gray & dead-looking. I promply planted them hoping that signs of life would appear; it's 5/20/08 and still NO signs of life. I requested a refund which they granted, but did not get $9.99 in shipping back. I feel the shipping should be refunded as well after receiving dead plants, but customer service refused. I'm VERY unhappy & will definitely NOT order from them again.
|On May 19, 2008, mwieder Beachwood, OH wrote:
Placed my first order with them this spring and am very satisifed. Plants arrived the week I requested and were not dried out despite my East Coast location. Except one, everything arrived in good size and healthy. One Salvia that they shipped was packed with too much water, and sustained significant root damage, so they are reshipping it. I'm not sure how well some of these Western plants will grow here, but if they fail, it won't be the fault of HCG.
On June 2nd, 2008, mwieder changed the rating from positive to neutral and added the following:
The replacement they sent showed up worse off then the original; upon inspecition it looks like they just took a cutting from another plant, put it in soil and shipped it over. They made the same mistake they did last time, waterlogging the soil, which is very bad for a salvia and kills the roots. I told them explicitly this was the problem the first time and they repeated it again. You'd think for a company that expresses expertise in xeric plants, they would know not to ship them in water logged soil.
|On May 18, 2008, marthac127 Littleton, CO wrote:
I moved to Denver 6 years ago and bought a house with a lawn and a few meager plants that were mostly dead. Over the past 6 years I have ordered anywhere from 5 to 20 plants a year from High Country Gardens and my yard is now beautiful! The plants arrive in good condition and with thorough information on planting and maintenance. I love this company!
|On May 17, 2008, dmj1218 west Houston, TX (Zone 9a) wrote:
This is the first year I've ordered perennials from HGC--on 4/9/2008 I put in my first order (10 plants). The order arrived within 10 calender days, expertly packed. I was so pleased with them I put in an additional order on 4/22/2008 for 11 additional plants; they included a 10% discount on a future order with the first order, and that was greatly appreciated. Same professional service and timely arrival; and their shipping charges are extremely reasonable, all the more so considering the high level of professionalism evidenced by their packing/shipping methods.
|On May 16, 2008, burghguta Sewickley, PA wrote:
This was the first year I ordered from HCG. The plants were shipped very promptly, were packed well, and they were in great shape and bigger than most other companies ship. I am very happy with them, and will purchase from HCG again.
|On May 15, 2008, Melissa_D Pittsburgh, PA (Zone 6a) wrote:
I've ordered from HCG three times in the past year, and all three orders have been completely hassle-free. Their selection is well-varied, though I will advise people who live in Mid-Atlantic like me to be careful about the water preferences of the plants. I planted an anacyclus depressus (Mt. Atlas daisy), and between a wet year and the critters in my yard, the poor thing didn't stand a chance.
|On May 13, 2008, slatwood Sun City, AZ (Zone 9b) wrote:
Have been ordering from HCG for many years. I was heartbroken when I moved from my home, replete with plants (mostly HGC) and moved to a retirement community with rock lawns -- and my house had one ugly cactus, period, end of landscaping. Just ordered again, and am planting out bitsy plants I know will grow and thrive. I'll get my "old home" look back pretty soon, still with HCG. PS Their packaging is awesome, plants always arrive in wonderful shape --- even here in the low desert.
|On May 11, 2008, dannygates58 Jefferson, NH wrote:
This was the first time I ordered from High Country and it will be the past. I recieved 4 Pineleaf Penstemon and on each between 1/3 to 1/2 was dead and brown and needs to be cut back. The plants are not that big to begin with so It will be at least a year before I get ant enjoyment from them. The Yucca Rostrata I ordered had 9 spikes all of which had end damage between 2-3 inches and it too needed to be cut back in half. Honastly I wouldnt have bought plants of this poor a quality on a 1/2 off table at a retail nursury. They are alive which is why I am giving them a neutral not a negative. I have never had to leave a bad review before. I have photos loaded of what I recieved if anyone is interested
On May 19th, 2008, dannygates58 changed the rating from neutral to negative and added the following:
Its a week later and the penstemons are now offically dead. Really a complete waste of money
On May 11, 2008, High Country Gardens responded with:
On May 20, 2008 3:07 PM, High Country Gardens added:
High Country Gardens does have a 120 day guarantee. Please contact us if you would like to process a claim.
|On May 11, 2008, njjpl Pequannock, NJ wrote:
The plants I received were tiny. They are now resting in the garden, but I can barely see them. One of the agastaches arrived dead. Love the catalog, but not too pleased with the plants.
|On May 1, 2008, ksgarden Freehold, NJ (Zone 6b) wrote:
I ordered three plants as a test order, two stachys Silver Carpet and a lavender. The plants were small, each about 3 to 4 inches high; the stachys are doing well. The lavender arrived with all black leaves. I emailed them and was told to cut off all black leaves and let the plant "put energy into new growth". They also wrote that the plant likely came through hot conditions or was "overly moist" which caused the black leaves. The 'new growth' was about 1/8th. of an inch and hard to see! but I did as advised. I am not a novice gardener. The plant died.
On May 15th, 2008, ksgarden changed the rating from neutral to positive and added the following:
I received a refund. Customer service was efficient and cheerful.
On May 1, 2008, High Country Gardens responded with:
On May 1, 2008 2:03 PM, High Country Gardens added:
I will be happy to process a claim for you. Please contact me toll free 1-800-925-9387 ext. 3023 or email [email protected] Attn: Victoria with your full name and address so I can locate you in our system.
|On Apr 28, 2008, straight8s Boise, ID wrote:
Very pleased with my order. Everything looks great and I always enjoy your catalog.
|On Apr 28, 2008, carpincho70 Hot Springs National Park, AR wrote:
excellent customer service. wonderful, healthy plants!!!!!!!!
|On Apr 27, 2008, lsterrell Memphis, TN wrote:
So pleasant to deal with! My plants arrived in good shape, well packaged, when promised.
|On Apr 27, 2008, mudpiegirl (Zone 7a) wrote:
I live in New Mexico, so it has been a long time since I have used their mail order service--usually I go to their store. I used to make the trek to Santa Fe, but recently they opened stores closer to me. I've been repeatedly disappointed in their Albuquerque storefronts selection and service, so I finally gave up and ordered from their catalog. I was really impressed. The last time I ordered from them was years ago, but the quality this time was incredibly improved! My plants were in fantastic shape, very healthy and clearly carefully chosen. They were also very artfully packed for shipment and all of them arrived in perfect shape, exactly when I requested them. Plants are a little more expensive when ordered this way, but given the high quality, certainty of getting what you want, and ease of having them delivered to your door, I may just save myself the gas and order this way all the time! Their web site is also very nice--not just for the good descriptions and pictures, but they have a lot of excellent information on xeriscaping and native southwestern plants. For those too far away to have the choice of going to their stores or ordering mail-order, I would definitely recommend this company's mail order service!
On April 19th, 2009, mudpiegirl added the following:
Another year, another order, another box of perfectly packed plants in excellent condition!
|On Apr 27, 2008, cacTYEpete9 Chester, NY wrote:
Received my 1st order from High Country Gardens on 4/25. As advertised, all plants were delivered promptly in great shape, no damaged leaves and roots were very healthy. I look forward to my next order(s), and many years of enjoyment these plants should bring to my garden(s).