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Comments regarding High Country Gardens

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503 positives
46 neutrals
84 negatives


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Positive bonniebraids
(1 review)
On Apr 29, 2006, bonniebraids Boulder, CO wrote:

Last year I ordered the same plant from this company and another one. The one I ordered with High Country Garden came in very good condition. When I got the same one from the other company the plant was dried up and dead. I just ordered plants from them again this year and I'll never order from any other place again.

Positive jayt36
(10 reviews)
On Apr 28, 2006, jayt36 Ashland, PA (Zone 6a) wrote:

I ordered three Russian sage filigran plants. They came in the time promised. They were well packed. And best of all they were already growing --about 6" high. Also, they were very reasonably priced. Much less than most other companies.
I was so impressed with the service from this company that I immediately placed an order for two varieties of ornamental grass.
Keep up the good work High Country.

Positive warrendavisx
(5 reviews)
On Apr 27, 2006, warrendavisx Haddonfield, NJ wrote:

Wow - this is a terrific resource! I've ordered quite a few times: the products were delivered quickly, securely and in great shape. (They're in the southwest, and I'm in the northeast, by the way, and they were shipped FedEx.) These are the best quality plants I've ever got via mailorder - and I'm comparing many hundreds of plants over many years from all the major companies. I give this company the highest recommendation, above all others. I will order my plants from this company if they offer the variety over any other company, every time.

Positive dconsa11
(1 review)
On Apr 27, 2006, dconsa11 Snowflake, AZ wrote:

Ordering on the web was really quick and easy. They sent the plants out exactly like they said they would. I received them before the weekend and they were all in excellent condition and packaged very carefully. I did have one (out of at least 18 that I ordered) that didn't make it after I planted it, and they are sending me a replacement.

I am very pleased with High Country Gardens and look forward to ordering more plants. They have wonderful selections that you just don't find in the local nurserys!!

Positive coveredindirt
(1 review)
On Apr 25, 2006, coveredindirt Bailey, CO wrote:

I've always been extremely pleased with their catalogues, online ease, and their plants. I especially like knowing deer resistance and drought tolerance as I live in the Zone 4 mts. west of Denver. Their plants arrived packed the best of any I've ever ordered through the mail!

Positive Ham36
(3 reviews)
On Apr 25, 2006, Ham36 El Paso, TX wrote:

Nearing the end of the 90 warranty, I contacted them about some grasses I had planted in Oct and weren't showing signs of life. They immediately emailed me that the warranty was extended to May 1. Thirteen new plants from them are in the ground and thirteen more on order. I am very pleased with their service.

Positive hotcold
(1 review)
On Apr 23, 2006, hotcold Toquerville, UT wrote:

When we moved to this area which is hot and dry most of the year, but with cold winters, I was stumped as to what would grow besides cheat grass and tumbleweeds. High Country Gardens has become my bible. I have ordered many times from them and have been very happy with everything I have received. I have just ordered some cactus and succulents and their clear, complete descriptions made my selections easier. I have recommended them to many other people, including one lady who was at the local nursery asking questions of an "expert" yesterday. We get many compliments on our yard, and tell everyone "We owe it all to High Country Gardens." Emma Lou Nielsen

Positive Kiweed
(4 reviews)
On Apr 19, 2006, Kiweed Saratoga Springs, UT (Zone 8a) wrote:

Ordered 2 Blue Spires Russian Sage and one Silver Buffalo Berry bush. Came exactly when they said it would. Plants are very small but in good condition. My baby got a hold of one Russian Sage, completely pulling it out of the pot, banging it on the ground shaking most of the dirt off the roots. I replaced the dirt and can't even tell the plant had any trauma.

Positive PlantsnobIN
(31 reviews)
On Apr 15, 2006, PlantsnobIN Paoli, IN wrote:

Rec'd my order a few days ago at appropriate time. Plants are small, but the prices aren't too bad. Two plants were rec'd broken, but I should be able to root the broken tops, so I am not going to complain.

Positive mrobel
(1 review)
On Apr 15, 2006, mrobel Milton, MA wrote:

I just received my first order from HCG, and it's very impressive. I ordered 3 gardens - 80 plants - and every one of them was alive, healthy, with a good, strong root system. I have ordered from other mail-order suppliers, and HCG beats all of them hands down. Now lets see how they do in my garden...!

Positive plntgrl
(1 review)
On Apr 14, 2006, plntgrl Lehi, UT wrote:

I have ordered plants four times from HCG and each time I have been impressed with the health of their plants. I have only had one plant die ( I have ordered at least 150 plants from HCG) and I was promptly refunded the full cost of the plant. The customer service people actually understand the product they are dealing with and are always very accomodating. I highly recommend HCG to friends and family and I look forward to my next order.

Positive DeerPhobic
(7 reviews)
On Apr 9, 2006, DeerPhobic Gig Harbor, WA wrote:

Last spring was my first time to order from HCG. I was very pleased with the quality and condition of the plants I received. And, even happier when one of the plant's blooms, an agastache, turned out to be even more beautiful than pictured. I'll definitely be ordering again.

Positive loveshercowdog
(2 reviews)
On Apr 7, 2006, loveshercowdog Arlington, TX wrote:

Thanks to GW I used this company to buy a gift for my sister in OH. They arrived this week and she is thrilled. They are all green and fresh. She is very excited; she never thought mailorder plants could be so nice.

Positive frankie4
(16 reviews)
On Apr 7, 2006, frankie4 Walhalla, SC wrote:

I received my first order from this company today and was very pleased. The plants were healthy and large for mail order plants. Packing was meticulous and the plants were shipped exactly when I wanted them to be. I was able to find plants for my xeriscape garden that I never could have found locally or through most other plant nurseries. If I initially thought that some plants were a little pricey, those thoughts were offset by the size and quality of the plants I received. I will gladly reorder from High Country Gardens again.

Positive Valentina_S
(8 reviews)
On Apr 6, 2006, Valentina_S West Bend, WI (Zone 5a) wrote:

Quality plants, small but very healthy and with big root system.
What I also appreciated was the fact that the plants were sent so fast, just in time for planting.

Positive SusieScout
(1 review)
On Mar 26, 2006, SusieScout Irvine, CA wrote:

The folks at HCG are amazingly knowledgeable, accomodating, and helpful. The instructional materials sent with the plants are invaluable, and their guarantee is out of this world. I will be busy filling in the pre-planned gardens I have purchased and planted last fall as soon as everything I've planted so far has matured and I can see where I might need to add a thing or two. I will definitely be buying from them again and will stop by when I visit Sante Fe next month. Thanks again, everyone!

Positive Stsjohn
(1 review)
On Mar 25, 2006, Stsjohn Brighton, CO wrote:

This is my second order from HCG for a xeriscape I am creating in my backyard. Last year, the plants arrived in great condition--my paintbrush bloomed later that same summer! The HCG catalogue is excellent, the selection of plants is excellent, the planting advice is excellent. The plants were packed well and cleverly for shipping. I have worked in this field for many years; these folks have their act together.

Positive pixielove
(4 reviews)
On Mar 23, 2006, pixielove Pasadena, MD wrote:

The plants were all health upon arrival. A good soaking and they looked as good as anything I have bought from local nursuries. The costumer service people are eager to help with any requests or question I had. I would definetly order from them again.

Positive superk
(1 review)
On Mar 9, 2006, superk Portland, TX (Zone 9a) wrote:

I ordered the Inferno stip preplanned garden back in Jan. I recieved it right on schedule. (the third week of Feb) I planted the healthy plants about 5 days later (bad weather) and this morning before work, (march 9) I was shocked. Some of the plants are starting to bloom! They are all approx. twice their original size, and the dianthus is blooming.
Im planning my next project/order from you. What a great Co.
Thank you. SK

Positive thomaskrafft
(1 review)
On Mar 7, 2006, thomaskrafft Eaton, CO wrote:

HCG responded very fast to my inquiries and I look forward to ordering from them. I believe they demonstrate integrity and willingness to see gardeners succeed.

Positive dchris88
(1 review)
On Feb 16, 2006, dchris88 Ridgecrest, CA wrote:

Extremely good catalog and plant selection
Extremely good packaging and plant quality
Extremely good customer service

Negative lefsamamma
(3 reviews)
On Feb 8, 2006, lefsamamma Bellvue, CO wrote:

Simply the best. Hands down. I'd like to see more rock garden/bunnery plant offerings as well as rose bush (shrub) offerings. I ordered online a couple of weeks ago and somehow the single $50 gift certificate I ordered showed up as two $50 in the checkout. As this was to be a gift for a friend, I didn't want it to be that generous. I emailed them and received a call back over the weekend and during off season no less! They advised me to call first thing Monday morning and that there should be no problem in canceling the extra gift certificate. Monday morning at no later than 8:15 a HCG supervisor, Kurt, called me before I had a chance to call them to help fix the order. I do want to add that one of the negative comments from a person who thought his plants had a virus makes me wonder if somehow a chemical injury was involved. Many years ago when I was working at a retail nursery a favorite customer came in incensed that all his new plants were dying, drooping, yellowing and the leaves were shriveling/curling up. It was a very large planting job. One of the owners went out and checked out the yard, and indeed it was as the customer had said. About a week later the customer came back into the nursery and was very apologetic. It seems he had discovered that while he thought he'd been spraying his new landscape job with hose-end ready to use fertilizer, it was 2-4-D instead! I've also remember customers spraying their plants with OFF and the like as "it was to kill bugs wasn't it??" It happens: we all mess up now and then be it the supplier, the homeowner or the delivery company making deliveries in non-air-conditioned trucks along with the boxed plants in a 90-100 degree weather. But isn't the glory of gardening worth it all!?

On December 15th, 2006, lefsamamma changed the rating from positive to negative and added the following:

I've been thinking long and hard about changing my view of HCG. Where would gardening be without the incredible offerings they have? However, my sense is that they've gotten too big/busy given how many weak and or dead plants I've received. I'm suprized they even send some of the plants out at all. When I've talked to customer service the one person is happy to send you a replacement plant,but doesn't seem to really hear you regarding the pattern of poor plants being sent out.I'm a skilled gardener.My husband is a horticulture nursery manager.We're both saddened by the plants we've received in the past year.For nearly every 6-8 plants we've received, more often that not, two are either very wilted or almost dead when they arrive. For the plants that do go in the ground they require way too much babying to keep going, especially for plants that are a perfect fit for our soil and zone. I'm such a HCG addict that I am at the curb as the UPS guys pull up with my order.I'm guessing HCG wants to get their plants to you,but again, the plants all too often lack vigor no matter what you do. I've started buying my plants from Timberline Gardens out of Arvada, CO.Between what they grow and the Plants and Things out of Pueblo, CO plants (Timberline Gardens carries their plants) are incredibly vigorous and grow easily.I've put in close to 500 plants in the last two years on our large yard.Sure want to order again from HCG but I'm hoping they'll get more quality control going again.
Positive DanaDW
(7 reviews)
On Jan 26, 2006, DanaDW Pahrump, NV (Zone 8b) wrote:

I have ordered from them every year for the past 8 or 10 years and never had a single problem. Living in the high desert they are a #1 resource for me.

Positive snyderlm
(3 reviews)
On Jan 19, 2006, snyderlm Paoli, IN wrote:

I am a returning customer, and that is largely because of the wealth of information the catalog provides, and the fact that every plant I ordered before has survived and flourished in my garden. While some of the plants were small, that is usually the case with mail order nurseries, and I have never found a source that provided plants with such a high survival rate.

Positive cmsobx
(3 reviews)
On Jan 19, 2006, cmsobx Kill Devil Hills, NC wrote:

I have been ordering from High Country Gardens for the past 5 years and will continue to do so. I live and garden on the east coast, so the plants have to travel a long way to get to me and they are always very well packaged and in excellect shape. The catalog gives enough information so that I can decide if the conditions along the east coast (heat and humidity) warrant me trying the plant.

Positive smfpphd
(1 review)
On Jan 16, 2006, smfpphd Crestwood, KY wrote:

Excellent plants, ship as promised. Love them! :-)

Positive aliceherbert
(2 reviews)
On Jan 12, 2006, aliceherbert Gilroy, CA wrote:

I have many plants from HCG and they are doing extreemly well,even in our hot summers. They were wellrooted and transplanted well and thrived.

Positive Indigoez
(7 reviews)
On Dec 17, 2005, Indigoez Floresville, TX (Zone 9a) wrote:

I've ordered many times from HCG, and I've always been pleased with the plants and customer service. They (plants) are well packed, and have never arrived late or early, unlike other places I've done business with. A+ overall.

Positive estiva
(6 reviews)
On Dec 7, 2005, estiva Grafton, WI wrote:

These plants weren't cheap--but a great value, considering the quality and size. I was especially impressed with the packaging--very well done. The bulbs I ordered with the original group came later, but the company communicated well, and they arrived later when they said they would. I will definitely consider ordering from them again.

Positive havenheart
(1 review)
On Nov 21, 2005, havenheart Falling Waters, WV wrote:

I am writing to say thank you for your fast service and incredible quality of plants.

I recently ordered two huge orders for two of my clients. It was end of the season rush, and you rose to the occasion. Your informative catalog allowed me to order zone appropriate xeriscape plants that will be different than the every day nursery perennials seen around here (eastern WV).

I received your boxes wondering how in the world you could have fit over $2000 of plants in 9 boxes. But you did it! The plants have the best developed root system I have ever seen in mail order plants, and many had large top plants for mailed plants, as well.

My workers and I appreciated your clear instructions on planting, and my clients are raving about the quality of plants I have provided at this time of season.

We will order from you again, for sure!

Positive CBernard
(4 reviews)
On Nov 11, 2005, CBernard Perris, CA (Zone 9a) wrote:

I have ordered three times from High Country Gardens. The first two have been very successful and the third one I am anticipating next week. High Country Gardens has not only fulfilled the two orders in thriving packaging but they have a Customer Service section that answers questions about the plants that you purchase. I am very happy with High Country Gardens.

Positive Florida9
(12 reviews)
On Oct 27, 2005, Florida9 Palm Harbor, FL (Zone 9b) wrote:

I have ordered from HCG three times, and have been very satisfied. All plants were well wrapped and shipped, the best of any of the 4 mail order nurseries I have tried. I find their website informative, and appreciate a recent upgrade to search by geographic region as well as zone. Plants rated for Zone 9 don't necessarily do well here in Florida Zone 9, and this search aid helps. Agastache 'Ava' and 'Pink Cloud' grasses ordered in June have grown 4 times in size, bloomed almost immediately, and are still flowering well in late October. I realize they specialize in zeric western plants, and I am just happy they do also have some that do well in my region. I will definitely be reordering from them this spring, as I continue searching for unusual items that will grow here. (This is only my second year in this wet, warm area.) And I don't find them expensive considering the quality of the plants, the high survival rate, and rapid shipping.

Positive planning101
(1 review)
On Oct 26, 2005, planning101 Florissant, CO wrote:

Matt Swart has been very helpful with making sure that my bulbs will arrive at my home. He is very courteous and timely with the emails going back and forth. Please give him a raise!

Joyce Shinault

Positive kiwi2
(1 review)
On Oct 26, 2005, kiwi2 San Diego, CA wrote:

I give High Country Gardens a thumbs-up.
Plants weren't exactly on the large size, but were comparable to those from other mail-order companies that I've ordered from.
Plants were well-rooted and are doing fine in my garden.
Shipping costs are low at HCG compared to other places - makes a nice change!
Just placed my second order (above rating based on order from 1-2 months ago), hopefully I'll be just as satisfied.

(4 reviews)
On Oct 19, 2005, SNAKEBARK San Francisco, CA wrote:

I have ordered from HCG for several years. Great plants, great service.

Positive trrh
(2 reviews)
On Oct 17, 2005, trrh Rio Rancho, NM wrote:

I get there magazine and it's a good company for flowers.

Positive ikare4u11
(1 review)
On Oct 12, 2005, ikare4u11 Monument, CO wrote:

I've ordered plants and bulbs from several companies all over the US. I was indeed impressed with the quality of the plants that I received from High Country Gardens. Also, I requested my order at a certain time, and received it precisely on time. I also received instructions on how to plant my plants and preparation for the different seasons.

I had to contact the company regarding my order I received. I contacted the company by email. I received a prompt response and was very satisfied with my answer.

I plan on doing a lot of business with this company in the future. The fact that I live in Monument, CO where it's high and dry country. This is the perfect company for me!

Positive nelledoor
(1 review)
On Sep 27, 2005, nelledoor Lavina, MT (Zone 4a) wrote:

Happy customer here - I've ordered from HCG for 2 or 3 years and am absolutely amazed at the strength of their plants. They have a great development program. I'm impressed with the packaging and I don't believe I've ever lost a plant (I've spent $100.00+ each year). Love their catalog and the information. My plants have actually gotten bigger the first season than HCG said they would, so I appreciate their modesty. I work in a retail nursery in Montana and tend to order things we don't have available - and I do understand what a tough business retail sales can be - sometimes things do go wrong, - but you can TRY for a high standard, and I feel HCG does make the attempt on a consistent level.

Positive ladyisle
(34 reviews)
On Jul 20, 2005, ladyisle Bohemia, NY (Zone 7a) wrote:

I discovered this nursery perhaps a year ago and placed an order for about 20 hardy Plumbago from their beautiful and helpful catalog, (I dislike hype w/o substance). Not initially impressed with the size of the plants; I am quite amazed at how lush and full they look now, in one season. Every plant has thrived with no special care other than ensuring the soil stayed moist.
I placed another order this spring for Bush Sage, Flax, Giant Yellow Columbine, and another plant that I can't remember the name of. They were small also, but well packed as before, and have already grown considerably, and flowered as well.
My personal experience has been that smaller plants (with healthy root systems) establish themselves much better when transplanted than larger plants. Less work too.
Great selection, quality and service-can't ask for more.

On June 3rd, 2006, ladyisle added the following:

I just want to say that all the plants listed above have almost TRIPLED in size, and are blooming profusely-(the ones that are supposed to bloom now,that is). I placed and received another order this year, and everything arrived healthy, as always. I love their packing because it is so efficient, and relatively mess and waste free. HCG has a very satisfied, repeat customer-as long as I have room for new plants;which will be a long time.

On June 3rd, 2006, ladyisle added the following:

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