Comments regarding High Country GardensClick here to return to High Country Gardens's listing.
|On Jun 3, 2013, nmcclain Denver, CO wrote:
Posted on May 24, 2013, updated June 3, 2013
On June 3rd, 2013, nmcclain added the following:
In light of president's response, I was hopeful of receiving my order last week as promised. No such luck. Still waiting. Maybe this week?
On Jun 3, 2013, High Country Gardens responded with:
"On May 24, 2013 2:21 PM, High Country Gardens responded with:
Mr. McClain, sorry for your frustration. As you can see below, we're madly trying to stay on top of our orders, having taken over High Country on Feb 1. We're shipping hundreds of orders per day, but got behind partially due to the difficult weather you had in April and early May in Denver as well as issues with the inventory and order processing system we inherited.
|On Jun 2, 2013, Garden_Blogger ADIN, CA wrote:
Posted on May 28, 2013, updated June 2, 2013
On June 2nd, 2013, Garden_Blogger changed the rating from negative to positive and added the following:
Ethan contacted me to express his concern regarding my order. He investigated the whereabouts of the order I had given over the phone to find it didn't exist.
Ethan has been very helpful in his attempt to remedy the situation and I appreciate his outreach. Given this, I will place my order again with High Country when the plants are once again available.
Thank you Ethan.
On Jun 2, 2013, High Country Gardens responded with:
"On May 28, 2013 9:13 PM, High Country Gardens responded with:
|On May 30, 2013, cbroas1 Highfill, AR wrote:
I too am having problems with High Country Gardens. I placed an order (my first) in early May and still have not received it. I have sent 3 emails and left 2 voice mails. The first email was
On May 30, 2013, High Country Gardens responded with:
"On May 30, 2013 6:32 PM, High Country Gardens responded with:
Please contact me and I will gladly assist you. We have been receiving a high volume of calls and emails and apologize it has been difficult reaching us.
|On May 30, 2013, Doanechilcoat Clive, IA wrote:
Since 2006 I've purchased from HCG 1-3 times a year. I've always been delighted in all respects. Plant quality, plant variety, service. A few years ago I was in Santa Fe and visited in person and was also impressed.
On May 30, 2013, High Country Gardens responded with:
"On May 30, 2013 6:25 PM, High Country Gardens responded with:
I do apologize you have not been able to reach us. We have been working to fill orders as quickly as possible but have run into some inventory issues along the way. As you know this is not the norm for HCG and we are working around the clock to get caught up. I would be more than glad to assist you with your order. Please do email me and I will resolve this for you.
|On May 29, 2013, katoom Aurora, CO wrote:
Tried contacting them about an issue with an order. They refused to answer several e-mails. Customer service never answers the phone. They used to be a good company but I will never buy from them again.
On May 29, 2013, High Country Gardens responded with:
"On May 29, 2013 3:22 PM, High Country Gardens responded with:
Katoom, I just sent you a d-mail seeking further information.
|On May 27, 2013, growgirl53 Carlisle, PA wrote:
Posted on May 22, 2013, updated May 27, 2013
On May 22nd, 2013, growgirl53 added the following:
I'm a "positive" person, so I'd love to be able to change my rating for your company. Your response is appreciated, I will wait to hear from a customer service rep regarding resolution of the issues with my order, and I will be sure to update here with, I hope, the positive outcome.
On May 27th, 2013, growgirl53 changed the rating from negative to neutral and added the following:
I received replies from two HCG representatives immediately after I posted here and through personal e-mail, very cordial and helpful and the issues have now been resolved satisfactorily. I received a full refund posted to my credit card for the ordered plants I did not receive, as well as the Agastache in such poor condition, and I was pleased that the shipping was also refunded which I did not request but I find a very fair measure on HCG's part. I believe they are working very hard to "get on the right track" here, and will keep them on my list to watch with the hope I will be able to order from them with confidence sometime in the future. They carry plants I cannot find here in PA and have been a great source for my "xeric" efforts in my gardens.
On May 27, 2013, High Country Gardens responded with:
"On May 22, 2013 1:57 PM, High Country Gardens responded with:
|On May 26, 2013, kbrehm Red Bluff, CA wrote:
What a shame. I was going to place an order with this company but after reading the negative responses have changed my mind. I hope High Country gets their act together soon as plants and selection look fabulous.
|On May 25, 2013, rugbycrumpet Sharon, MA (Zone 6a) wrote:
Posted on February 28, 2013, updated May 25, 2013
On May 25th, 2013, rugbycrumpet changed the rating from positive to negative and added the following:
Obviously, I am seeing a trend here. This company is experience some serious issues with their fulfillment and shipping logistics as a result of the recent sale to American Meadows.
I purchased $200 worth of plants back in February with an expected shipment date of late-April. I did not receive anything by mid-May even though I received a shipping confirmation from their at end of April. Customer service took a week to respond to their emails. Online chat does not work.
I finally cancelled the order.
I am extremely disappointed with this transaction as High Country Gardens was one of, if not my favorite online nurseries in the past.
On May 25, 2013, High Country Gardens responded with:
"On May 25, 2013 12:46 PM, High Country Gardens responded with:
|On May 23, 2013, ElsbethL wrote:
I placed my order with High Country Gardens in March. The plants didn't arrive when they were scheduled to. Then I received messages saying the order was held up by some plants. Then I got a couple of small refunds.
On May 23, 2013, High Country Gardens responded with:
"On May 23, 2013 8:05 PM, High Country Gardens responded with:
I do apologize for the delay with your order. Per my voice message this evening I have canceled your order per request and refunded you. Please feel free to contact me.
|On May 22, 2013, pyperrose Arlington, TN wrote:
I have been a long time customer of High Country Gardens and in the past received excellent service. This expereince has been the worst I have ever had with any company. I placed an order of numerous plants to be shipped the week of 4/22/2013. When it did not arrive I called the next week and received word that 1 plant was holding the order up but it would ship within the week. I have been trying numerous times since then by calling and sending emails and have yet to get hold of anyone or gotten a response to my emails. I feel that my money has been stolen and I will never see the plants I so wanted. I would not recommend anyone use this company
On May 22, 2013, High Country Gardens responded with:
"On May 22, 2013 1:09 PM, High Country Gardens responded with:
I am sorry to hear of your frustration. I would be glad to look into this for you. Please contact me and I will assist you with your order! I apologize for any inconvenience.
|On May 22, 2013, dogdoc San Diego, CA wrote:
In past years I have ordered from HCG and always been thrilled by the speed of shipping and quality of plants. Here is how it went down this year:
On May 22, 2013, High Country Gardens responded with:
"On May 22, 2013 10:48 AM, High Country Gardens responded with:
|On May 18, 2013, joimack6953 Wheat Ridge, CO wrote:
Posted on May 10, 2013, updated May 18, 2013
On May 10th, 2013, joimack6953 changed the rating from positive to negative and added the following:
Well now it's May 2013. I ordered my plants early so the things I wanted would be available - about 80 plants. My shipment was supposed to arrive in April but due to the weather in Denver shipments were postponed. I was very happy about that. But now I am wondering if the plants I ordered and paid for are ever going to arrive. I was promised my plants would ship last week and when they didn't arrive was promised again they would definitely be here today. No, not today either. I've chatted live, left messages, received apologies through e-mail, waited on hold for customer service only to be transferred to a voice mail after 15 minutes and as a matter of fact I'm on a live chat right now with Locky and have not received any response from him for a good ten minutes. I was very sorry to hear HCG went bankrupt and joyful when I heard they had been acquired by American Meadows and would continue to offer plants that thrive in Colorado. But now I wonder if I will ever receive my plants and am very frustrated with the lack of customer service I am receiving.
On May 18th, 2013, joimack6953 added the following:
May 18, 2013 and still haven't received any of my plants. The entire front area of my home which was supposed to be transformed from grass to a prairie/native type garden is brown - full of the grass we allowed to die back to plant our new water wise garden. My neighbors are not amused nor am I. My order status on the HCG website is "in shipping", the president of the American Meadows replied my plants were at the Denver greenhouse preparing to be shipped. Maybe next week....
On May 18, 2013, High Country Gardens responded with:
"On May 10, 2013 4:38 PM, High Country Gardens responded with:
|On May 17, 2013, magnolia92 Greenville, NC wrote:
Posted on May 16, 2013, updated May 17, 2013
On May 17th, 2013, magnolia92 added the following:
TO: Ethan Platt, President, American Meadows / High Country Gardens
Thank you for your response to my complaint regarding High Country Gardens. I was indeed aware that American Meadows purchased High Country Gardens and I am empathetic to the problems your company is having with the inventory and ordering systems. However, as a customer, these issues mean relatively little to me and when I order from a company I expect to be treated honestly, fairly and not be placated with excuses. As for your Customer Service Reps doing the best they can, I am a CSR as well and CSR’s do not tell customers that they will do something and then not do it. It comes across as being unscrupulous and produces very unhappy customers.
Again, thank you for your response. I have emailed High Country that I will accept your offer to receive the replacement Agastache Ava this fall, although I have little hope that the plant will arrive and be in good health.
On May 17, 2013, High Country Gardens responded with:
"On May 16, 2013 8:43 AM, High Country Gardens responded with:
|On May 17, 2013, desertrim53 Union, OR wrote:
As a past and very satisfied customer of HCG, I was dismayed when learning that the store and online catalog were a thing of the past. Then great news, they were back, under new ownership (by passionate plant-people) and David was still going to be around to do what he does best, and loves. Plants. Isn't that why we are all here?
|On May 17, 2013, dserrano77 Chapel Hill, NC wrote:
Posted on May 17, 2013, updated May 17, 2013
On May 17th, 2013, dserrano77 added the following:
In response to Ethan: Ethan, thanks for the note. I understand that that is the current line on why this is happening. What I don't understand is that if this is true, how come I didn't have problems in the past but have since the acquisition. This claim rings somewhat hollow. Thanks for bailing out HCG, and it may be a coordination issue, but HCG was fine before and a problem now -- so it can't be the system only.
On May 17, 2013, High Country Gardens responded with:
"On May 17, 2013 1:15 PM, High Country Gardens responded with:
|On May 2, 2013, glb360 Grand Prairie, TX wrote:
Posted on October 4, 2011, updated May 2, 2013
On May 2nd, 2013, glb360 changed the rating from positive to neutral and added the following:
I placed an order on 2/21/13 that never arrived (was scheduled for 4/15). I emailed for status and was told they were having problems with their shipping facility in Denver and offered a refund which I accepted. While they were quick to respond to my inquiry in a courteous and professional manner, I will probably go elsewhere in the future. I hope the new owners will get their act together and bring HCG back to its former success.
On May 2, 2013, High Country Gardens responded with:
"On May 6, 2013 10:29 PM, High Country Gardens responded with:
|On Feb 20, 2013, Guppycat Eldorado at Santa Fe, NM wrote:
HCG is back!!!! I live in Santa Fe (HCG's former home) and I just ordered from them now that American Meadows has taken over.The person on live chat provided quick,knowledgeable answers about the transition, ordering on the new website was really easy, and the email acknowledging my order was in my inbox faster than I could click over there from the HCG site. The plants won't arrive until May, but I'm guessing they'll be fresh and healthy, just like my HCG orders in previous years. Now I can get those special "rock garden" plants I thought I'd never find again!
|On Feb 3, 2013, carrielamont Milton, MA (Zone 6a) wrote:
Posted on April 13, 2007, updated February 3, 2013
On February 3rd, 2013, carrielamont added the following:
Reading the other current negative reviews is sad, since I've always had such positive feelings about this company. I was planning to order some Agastache for containers, since now we live in hot and dry; much closer to the intended home for these plants. D. 'Pink Adobe' is still doing well, as I recall. I hope spring shipping starts soon.
|On Jan 18, 2013, shindagger Oklahoma City, OK wrote:
Posted on October 27, 2010, updated January 19, 2013
On January 18th, 2013, shindagger added the following:
I just found out that High Country Gardens is going to continue to offer their mail order service. I am so glad to hear it because it saddened me to hear they were closing down. There are so few sources online for similar plants and they are nice to deal with.
|On Dec 27, 2012, hckybreath Keyport, NJ wrote:
Despite the number of comments, mostly positive, for High Country Gardens, and it's apparent demise; I feel compelled to add my own 2c
|On Oct 7, 2012, flying_squirrel Priest River, ID (Zone 5b) wrote:
Posted on July 11, 2008, updated October 7, 2012
On October 7th, 2012, flying_squirrel added the following:
Recently placed a small order since a couple plants were on sale that I wanted. They arrived quickly, well packed and small but healthy.
|On Sep 13, 2012, bethany_in_ct Hartford, CT wrote:
I ordered two sungold tomato plants from them fairly far into the season (June?). They arrived within the window they promised,and were quite tall and healthy when I took them out of the packaging. The tomatoes have produced abundantly all summer.
|On Sep 9, 2012, PamelaNoyes Blanding, UT wrote:
Posted on March 30, 2012, updated September 9, 2012
On September 9th, 2012, PamelaNoyes added the following:
So the grass never re-shipped, but they were so helpful and sent me a gift card to make up for the inconvenience. I have since ordered several more shipments. Some of the plants seem small, but all have flourished. Everything that I planted in the spring is large and blooming despite the dry year and me having a new baby so I neglected them.
|On Aug 22, 2012, Sherry4819 Flagstaff, AZ wrote:
I love this company. I have never had a bad experience with shipping or with the health of the plants they have sent. EVERY ONE of the plants I have bought from them has thrived. I live at 7,000 ft. elevation and I have had quite a few mail order plants from other places that have gone into terminal shock. High Country plant are a great fit for my landscaping. My penstemons are so gorgeous right now with the monsoons going on - wish I could post some photos so you could see the High Country plant experience we're having here.
|On Jul 7, 2012, RedSpirals Tehama, CA wrote:
Our early experience was wonderful--product is great and arrives in good condition. However, we live in a small town without mail delivery, and because of this, we cannot convince High Country to ship to us, even though they have shipped to us before. They tried "correcting" the address on several orders without contacting us, sending our plants to the middle of nowhere. Customer service refuses to help because they cannot verify our address through the USPS.
|On Jul 6, 2012, spicetail Mansfield, OH wrote:
plants i received this year either struggled or died, very little root system on them
On Jul 6, 2012, High Country Gardens responded with:
"On Jul 6, 2012 1:42 PM, High Country Gardens responded with:
High Country Gardens has a 100% guarantee. Please contact customer service and we will gladly process a claim for you!
|On Jun 8, 2012, trackinsand mid central, FL (Zone 9a) wrote:
Posted on May 17, 2012, updated June 8, 2012
On June 8th, 2012, trackinsand added the following:
i wanted to update my experience with this company and their plants and i see that someone did respond to my neutral rating with an offer to replace. i wish i had seen this before now. one plant died a week ago and the other two look fairly decent so far. i expected it of the one plant since it was only hanging on to the pot by a thread (root).
i didn't keep my paperwork so i don't know if i can get a replacement or not but i'll try.
On Jun 8, 2012, High Country Gardens responded with:
"On May 20, 2012 11:02 AM, High Country Gardens responded with:
We appreciate your feedback! This has been passed on to our shipping department for training purposes. We would like to send you out replacements. Please contact me directly with your order and or customer number.
On Jun 9, 2012 10:23 AM, High Country Gardens added:
You don't need your paperwork, I can still process a claim for you. Please don't hesitate to contact me!
|On Jun 8, 2012, MBX5 Arvada, CO wrote:
I had the WORST experience with mail order ever! It all started with my order on 3/19/12 for the Sizzling Colors' Inferno Strip, Penstemon mexicali and Cold Hardy Mediterranean Garden. Not a huge order but still 360.00 worth of product. The ship date was In April and that's when it all went downhill! First the order showed up missing more than 20 plants and many looking bad. When I tried to call all you get is voice mail so I left a message and filled out the form with no response for a week and many more calls and emails. The lady on the phone said they would send the missing plants but not on my schedule which was kind of ok since I wanted them. Well I finally got the plants and then another order of inferno strip shows up. Not sure what to do I called again and filled out many many forms for 2 weeks with no call back. When I did get a support call I told them I gave the plants away as I had no room and they just sat around. I was told that was ok and they still had a few DOA plant to ship when stock came back in. Another week goes by and I come home to 5 more boxes on my porch! Another inferno stip and a few other plants. Back to calls and emails a week latter I get a person on the phone and she tells me they have charged me for 3 inferno strips along with a few other plants. Now I'm pissed and tell the lady to have a manager call me as she was the after hours call center. So again many calls,emails and weeks later still no response so I start calling the garden center not mail order store And got a cell phone number of a person high up at Highcountry. Even she couldn't get anyone to answer her. Finally 1.5 weeks latter she called back and said no charges are made for the extra flowers. I was also informed I would receive the DOA plants none of which to this day I received! This is an abbreviated version of all that took place but it doesn't seem that way. I will never order with them again or recommend any other people place orders with them.
On Jun 8, 2012, High Country Gardens responded with:
"On Jun 8, 2012 2:53 PM, High Country Gardens responded with:
I regret to hear you had difficulty reaching us in regards to your order. We have made changes to improve response time. I would like to look into what plants you are still missing. If you can please contact me directly toll free 1-877-811-2700 ext. 3023 or via email [email protected].
|On Jun 3, 2012, FiremanDave Red Bluff, CA (Zone 9a) wrote:
Overall, good experience.
|On May 30, 2012, cscheids Colorado Springs, CO wrote:
Posted on May 25, 2012, updated May 30, 2012
On May 25th, 2012, cscheids added the following:
Interesting…..I get no response from the company via all their advertised means of contact (voice, email, online chat), yet the same day I complain in this forum I get a response. To follow up, I finally got a voicemail message from a gentleman representing the company on the day the order shipped, saying that they would return the order and resend it to be received on May 19th. Nothing arrived. I contacted the company on Monday morning the 21st to see what had happened, the person I spoke to was not able to help and said a supervisor would be in contact with me within ONE TO TWO WEEKS…. ridiculous. I called again on the 24th and left another message and later in the day got a call from the same gentleman assuring me that the order was going to be shipped for arrival at the end of the day Friday the 25th. It's after 7pm and nothing has arrived. Don't waste your time or money with this company. I'll be doing everything I can to get the charges on my credit card reversed.
On May 30th, 2012, cscheids added the following:
I was contacted by a customer service rep over the weekend who assured me my order would arrive by Weds the 30th….and it did! But, while I was expecting healthy, thriving plants, instead I got two medium sized boxes with things in it that I would scarcely call such, more like seedlings, if that. Two leaves on a stem does not make a plant and the grasses I bought are about 3 inches tall and dead already. If this were my product I would be totally embarrassed by the quality. I really wish I would have spent my money on plants from Home Depot or Lowe's, for the same price or cheaper I would have gotten things that I can actually use. Ah well, lesson learned.
On May 30, 2012, High Country Gardens responded with:
"On May 2, 2012 1:37 PM, High Country Gardens responded with:
I am sorry to hear of your recent experience and would like to look into your order for you personally. Please send me your order information so assist you. Toll free 1-877-811-2700 ext. 3023 or email [email protected].
On May 26, 2012 12:03 PM, High Country Gardens added:
Thank you for giving me the time to work with you today. I will follow up with you on Tuesday! I appreciate your patience and apologize for any inconvenience.
|On May 27, 2012, grjunc Fruita, CO wrote:
I have ordered from this company for years, as they sell plants that do well in my part of the country, and I generally have been very pleased with the plants and the customer service. This year has been an entirely different experience. On February 7, 2012, I ordered over $300 worth of plants from them. I received a portion of the plants shipped on the agreed ship date, April 24, 2012. Half of the shipment was in fine condition, the other plants included were barely breaking dormancy and were tentative at best. On the enclosed packing slip I was then advised another portion of my order had been cancelled and another part of the order had been delayed to ship May 7. May 7 came and went without notification of shipment, and after emailing and calling several times, I finally connected with a live person who told me this portion of my order had been cancelled as well. In the meantime, the plants in the received order that were barely alive had died. Essentially, I received one quarter of my order. In short, this had been my go to source for plants for my area; however, I'm not sure I will order from them again.
On May 27, 2012, High Country Gardens responded with:
"On May 28, 2012 10:11 AM, High Country Gardens responded with:
I am sorry to hear of your recent order experience. We have made some changes this season which we are trying to iron out. Please contact me directly to resolve the shipment received.
|On May 26, 2012, islander1938 WASHINGTON ISLAND, WI wrote:
The plants received are healthy and look good. There should be no problem with them, but these folks really don't like to email.
|On May 26, 2012, 1345afge Colorado Springs, CO wrote:
When I placed my order in March 2012, I requested 14 May 2012 shipment. I received confirmation in March, but I did not receive my order the week of 14 May. I sent two e-mails requesting status - no responses. I finally called a representative who indicated my shipment would be sent 28 May. I asked why I did not receive notification of the delay or responses to my two e-mails - the excuse was the company had implemented a new computer system (Why implement a new system during this time of year?). Also, many plants I ordered were not available. I requested cancellation of my order, and the representative said it would be done. However, I have not received an e-mail cancellation notice. I have been a customer for years and have placed many orders of $300+. Current customer service and communications are terrible. I want my order cancelled and a refund on my credit card. I also request a confirmation that my order will be cancelled. No more orders until you can win back my trust with timely responses, available plants, and much better customer service.
On May 26, 2012, High Country Gardens responded with:
"On May 26, 2012 12:07 PM, High Country Gardens responded with:
I understand your frustration in trying to get resolve. I apologize for any inconvenience. As you know this is not our norm and we are working to make sure the service you are use to with High County Gardens is restored. I would like to make sure your requests have been fulfilled. Please contact me by email or phone.
|On May 26, 2012, flowerblue36 White City, UT wrote:
I have emailed the company twice and called due to not having received my order. No response to either email. The person I talked too on the phone stated my order would be made "priority" and would be sent next week. I still have not received my order. I have ordered from HCG before and never a problem like this.
On May 26, 2012, High Country Gardens responded with:
"On May 26, 2012 12:04 PM, High Country Gardens responded with:
I regret to hear of your recent experience and apologize for any inconvenience. Please contact me so I can look into this personally.
|On May 24, 2012, sonias Boulder, CO wrote:
I'm sorry to give this company a negative review, as I've used them for many years. Their plants are excellent, but their customer service is atrocious this year. I placed an order in January, assuming that would reserve the plants I wanted, especially since they charged my credit card right away. Come April, I only received 9 of the 14 plants I had ordered. Of the missing ones, 3 were listed as unavailable, but the other 2 had no explanation whatsoever. Since then, I have only recently been able to reach someone by phone, as I was always sent to a voicemail system that was full, and that representative said she needed to send my case to another dept. who would contact me (a week later, I've heard nothing). None of my emails (including to Victoria Peralta) has been answered. A credit has been issued to my account, but it is not the correct amount. Do I think this will all be straightened out in the end? Maybe. But I'll never get back the time and energy I've wasted on trying to figure this out and get an answer from them.
On May 24, 2012, High Country Gardens responded with:
"On May 24, 2012 3:46 PM, High Country Gardens responded with:
I am sorry to hear you have not had resolve in regards to your order questions. I do try and respond to all my emails and calls when I am in. I apologize if I did not respond to an email you sent. I would be glad to assist you. Seeing you have already emailed me can you please resend the email or it may be best to call me with your information.
|On May 23, 2012, gpaulon Forest Park, IL wrote:
High Country Gardens is a great company to deal with. They are always friendly, knowledgeable and accommodating. Whenever I have had a problem with a shipment or an individual plant, they have always taken care of it with a smile. They're great!!
|On May 21, 2012, sunnybordergirl Hawesville, KY wrote:
I recently placed an order and requested an immediate ship date in an effort to receive my plants before an upcoming holiday. I received a confirmation of my order indicating my order would ship the date I requested. I expected to receive my order at least by the following Friday, however, the website didn't indicate how my order would be shipping so I placed a call. I was told that my order did not ship and would not ship until the the following Monday. The person wasn't really sure what happened and told me that they were located in another facility, however my order would ship on the following Monday. Today I called to make sure my order shipped and was advised that it was not going to ship AT ALL. I asked them why that no one e-mailed me or phoned me to let me know there was a problem either with my initial ship date or subsequently when they determined that my order was not going to be shipped. When I placed my order I provided my e-mail address and a telephone number in the event they would need to contact me. It is unacceptable customer service to just simply not contact me in any way (either e-mail or by phone) to let me know the status of my order. I was concerned when I saw the other negative reviews, however, I have had good experiences with HCG in the past - so I took a chance. However, after this experience I will certainly consider carefully other reviews because this became my own bad experience. Really a shame because I previously did have good experiences. An e-mail or phone call only takes a moment and certainly makes a difference for customer goodwill.
On May 21, 2012, High Country Gardens responded with:
"On May 22, 2012 4:48 PM, High Country Gardens responded with:
I appreciate you giving me the time to speak with you yesterday. We are working on making adjustments to make sure this does not occur again. My apologies for any inconvenience.
|On May 21, 2012, JonSchneider Fleming Island, FL (Zone 9b) wrote:
Posted on May 19, 2012, updated May 21, 2012
On May 21st, 2012, JonSchneider changed the rating from negative to positive and added the following:
As expected, High Country Gardens appropriately responded to my evaluation. They are apparently experiencing "growing pains" with new software that has impaired their ability to respond to customers in a timely fashion. I am pleased to say, though, I have been in contact with both Sam and Victoria and we came up with a very fair resolution to my issue that will result in me being able to obtain new plants that will be sent to me overnight. This is exactly the kind of customer service that i would anticipate from this company. It would be hard to add enough superlative to the plants I have previously ordered from them. The packing is always superb and the deep pots with excellent root systems guarantees easy transplants with hardy growth. I will be back to order from them in the future. Anyone can make a mistake and they certainly are forgiven and deserve another chance.
On May 21, 2012, High Country Gardens responded with:
"On May 20, 2012 10:36 AM, High Country Gardens responded with:
I am sorry to hear of your recent experience. As you know this is not the norm for High Country Gardens. I am glad you gave us the opportunity to contact you and to satisfy your request of replacements.
|On May 18, 2012, sandgarden Millsboro, DE wrote:
I was a little surprised at the small size of the plants...a first for me, but they've been transplanted and are doing fine.
On May 18, 2012, High Country Gardens responded with:
"On May 20, 2012 10:40 AM, High Country Gardens responded with:
Glad to hear your plants arrived safely and are planted in their new home! Happy Gardening!