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Comments regarding High Country Gardens

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516 positives
48 neutrals
92 negatives

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RatingAuthorContent
Positive kedrigern
(1 review)
On May 13, 2021, kedrigern Muskegon, MI wrote:

I saw a Munro's globe mallow that I wanted and High Country Gardens had it. I ordered 3 of them along with some other drought tolerant plants. They came in two separate shippings and all were in excellent condition. The packing was excellent and all the soil was damp. My mallow even had a flower on it. They even have a deal where after ordering but before shipping you can add to your order for no extra shipping. The lady who took my order was very helpful and friendly. I will order from this company again.

Positive AngieT725
(3 reviews)
On Oct 24, 2020, AngieT725 Centereach, NY wrote:

I placed an order here toward the end of summer for Fall planting. I received regular updates on shipping and the items arrived, well packaged, when promised. they were in the ground the next day after a little vitamin water boost and all are thriving. Something to look forward to for next Spring/Summer season.

Very pleased and helpful stuff on their website for planting and care. I will definitely be ordering again.

Positive AwkwardFern
(2 reviews)
On Oct 14, 2020, AwkwardFern Skokie, IL wrote:

TL;DR: Great customer service

I ordered four plants, a book, fertilizer and a hori hori (gardening knife) from HCG. Unfortunately the shipping company botched delivery -- they claimed they had delivered the package at a time when I was home and frequently on and off the front porch, but it was nowhere to be seen. So much for those plants sitting in their dark box.

I called the shippers to file a complaint, then informed HCG of the problem. They quickly set up a replacement order at no cost to me, and gave me the choice of either a refund or store credit for the book and two of the plants, which by then were out of stock. This seems quite generous since the lost package was NOT THEIR FAULT. The replacement order arrived on time, and the plants were carefully packaged and in excellent condition.

Positive wwhilty
(2 reviews)
On Sep 30, 2020, wwhilty Okatie, SC wrote:

I live in the SC Lowcountry where there are few nurseries so I depend upon mail order for my perennials. I have had extremely positive results with High Country Gardens. The plant stock is extremely well packaged, but easy to remove from the packaging. They are healthy and the growing guide is so well written that it should be mandatory reading for all Master Gardener courses. Piet Oudolf, who is probably one of the foremost perennialists in the world, recommends High Country Gardens in one of his books. That really says something. I cannot understand the review that said that there was no shipping date given. I received constant updates and I was waiting on my front porch when the plants arrived!


On Sep 30, 2020, High Country Gardens responded with:

"On Sep 30, 2020 3:33 PM, High Country Gardens responded with:

Dear WWhity, thank you for your business and kind words! We appreciate the support. Best Wishes, Ethan"


Positive glasstoad
(8 reviews)
On May 2, 2020, glasstoad Omaha, NE wrote:

Posted on May 2, 2020, updated May 2, 2020
Posted on April 19, 2007, updated May 2, 2020
All my plants arrived in very good condition. They were packed well to minimize damage in shipping. This is my first order with them and am very pleased.


On May 8th, 2008, glasstoad added the following:

I received my large order from them this week and the packaging is almost excessive. Although excessive is good for my plants. They are large plants and not root bound. I have done business with them for several years and never disappointed yet. Very nice job.
On May 2nd, 2020, glasstoad added the following:

Received my plants yesterday and the packaging was exceptional. The plants are large and very healthy. Looking forward to their blooms this summer. Thank you to all.
On May 2nd, 2020, glasstoad added the following:

Received my plants yesterday and the packaging was exceptional. The plants are large and very healthy. Looking forward to their blooms this summer. Thank you to all.
Positive utahxericman
(3 reviews)
On Apr 17, 2020, utahxericman Provo, UT wrote:

Posted on May 24, 2016, updated April 17, 2020
Posted on May 24, 2013, updated May 24, 2016
Posted on May 17, 2013, updated May 24, 2013
Well I have ordered for years from High Country Gardens, I had good success with their plants and customer service, until recently. I had a replacement plant order that was going to be shipped to me in April. I waited for my plants to arrive as promised, they did not show up. I have basically had the same experience as Magnolia92. When the plants didn't arrive I e-mailed and callled them (tried to call them) as they never answer their telephone. I finally got a response from my e-mail saying that due to cold weather in Denver the plants haven't grown like they should and that I would receive my shipment two weeks later. Well it is now almost three weeks later and of course still no plants. As in the first case no one called/e-mailed me to let me know that my plants would not be shipped to me. HORRIBLE CUSTOMER SERVICE, if I can't make my promised dates of shipping I let my customers know. I don't rely on my customers to keep calling me and e-mailing me asking me where my order is. I communicate with them. Terrible service nothing but excuses as to why I am not receiving my plants.


On May 24th, 2013, utahxericman added the following:

Well more time has passed, finally received an e-mail stating that a plant was missing and that they would ship soon (whatever that means) have waited again this week, still no plants, still no phone call or e-mail saying I would get my plants this week, still no idea when I will get my plants. I am thinking about asking for my money back, I initially asked to get High country gardens credit for the plants they didn't have and then plant replacements on the ones they did, but I think I am wasting my time, and that I may have to eat the 100 dollars worth of plants. Nothing seems to be going right for them and the customer service after all these complaints hasn't improved a bit.
On May 24th, 2016, utahxericman added the following:

It has been a while since I ordered from High Country Gardens, last time I ordered they were going through a change of ownership. So I decided to give them some time to work through the process. I had some store credit with them so I placed a small order 4 plants (2 of the plants I ordered I can't find locally, one of the plants is an HCG exclusive plant) the other two plants that I ordered I can find locally, I just wanted to use up my credit with them. I received an e-mail saying the HCG exclusive plant wasn't ready to ship and wouldn't be ready this year to ship, so they replaced it with another Agastache --bummer, I didn't want the other Agastache, that is why I ordered the other one..I can find the Agastache they sent me locally for 5.50-6.50 in a much bigger pot and plant. The gayfeather I ordered in a 2.5 inch pot again I could have found a much bigger plant for $5.50 locally, it really is a tiny plant about as much leaf growth on it as a .50 cent piece I would be embarrassed to send something out like that to my customers. The other two plants I received were small, but it is to be expected of the type and size of plants HCG sends out, maybe they sent me their crap plants because I used my store credit, who knows, it is too bad, this company has some neat xeric plants, but I wouldn't recommend them to anyone.
On April 17th, 2020, utahxericman changed the rating from negative to positive and added the following:

Ordered from them last year, got the plants I wanted, they shipped on time, so I figured I’d give them another try this year. Glad I did, the 1st of two of my orders arrived today. The plants came in great shape and good size. The Salvias I ordered were particularly in great shape and size. Looking forward to the next shipment!
On Apr 17, 2020, High Country Gardens responded with:

"On May 17, 2013 11:38 AM, High Country Gardens responded with:

utahxericman,

You're correct in saying that there's no excuse for not providing better communication about order statuses. I can assure you that at American Meadows, we have both the people and systems to do just that. Unfortunately the systems we inherited from High Country have proven challenging. We have tried to send email updates where applicable and make out-bound calls as well. We have not been able to stay on top of everyone.

I apologize for the poor communication and can assure you that we are working around the clock to improve the situation.

Sincerely,
Ethan Platt
President
American Meadows & High Country Gardens


On May 25, 2016 8:34 AM, High Country Gardens added:

Utahxericman,

I'm sorry that we were not able to deliver your preferred plant. Many of our varieties are tricky to grow, which is why they're not available at big box stores. Sometimes, despite all of our efforts, the plants don't reach a quality that we're pleased with. In those cases, we have found that most customers prefer that we choose a replacement. Otherwise, we need to contact those customers and the resulting back-and-forth delays the shipment. It's a no-win situation.

In looking at your history, it appears as though you ordered from us last year as well. I hope those plants are doing well and we encourage you to plant the varieties that you received. If you would still like exclusive agastache, just let us know and we will set up a replacement for the next season that it's available.

Again, my apologies.

Best,
Ethan | President "


Positive threeboxerlover
(1 review)
On Jan 31, 2020, threeboxerlover Newark, DE wrote:

I ordered some perennials in late summer for fall planting. When they arrived a few were in very bad shape, jostled around during shipping, out of the pots/dirt and at least one was completely dead. I contacted the company and they immediately sent me replacements. I was impressed with how well I was treated - no questions asked. I told them which plants were damaged/dead and replacements were sent and were in excellent condition when received. I was very impressed and have ordered from them again for Spring planting. They have a customer for life because they stand behind their products.

Positive ColorMeGreen
(4 reviews)
On Sep 18, 2019, ColorMeGreen Elizabeth, CO wrote:

Last summer I visited my local Botanic Garden and came across a really unique plant called Kintzley's Ghost Honeysuckle. Of course, I had to have some and High Country Gardens was the ONLY place I could find them. I ordered two. Shortly before they were to be shipped I received an email from them saying that the plants really weren't up to snuff and that they couldn't sell me anything that they wouldn't plant in their own gardens, so my order had been canceled. Of course I was disappointed, but I also appreciated their consideration. Then a couple of days ago I received a shipping notice for those very plants! Well, they just arrived and they are definitely up to snuff. One is 9 inches tall and one is 14 inches tall and both are moist and leafy. Now, the ball is in my court. Thank you, High Country Gardens, I will be back next spring!


On Sep 18, 2019, High Country Gardens responded with:

"On Sep 25, 2019 2:37 PM, High Country Gardens responded with:

Dear ColorMeGreen, thank you for taking the time to share your experience and positive feedback. The Kintzley’s Ghost Lonicera is a favorite of ours too. It can be a tricky crop to root out correctly and we just didn’t feel comfortable with the progress of the plants we’d had in production for shipping last spring. As gardeners ourselves we know the joys (and challenges) that come along with growing these unique plants. We also recognize how disappointing it is to have something not grow as planned, particularly when you’ve been looking forward to receiving it for so long in advance. We start all of our plants at least a year in advance, so you can imagine how saddened we were to make that decision and hold back shipments. We are thrilled we were able to get you the long-awaited Kintzley’s Ghost for this fall and hope you enjoy them! Best, Ethan
"


Positive RogerH3
(1 review)
On Aug 12, 2019, RogerH3 Nyssa, OR wrote:

I placed several orders with them in May/June (Monardas and Agastaches, about 25 plants altogether). They all arrived in a timely manner. They use the best packing method I've seen - their cardboard boxes have an internal cardboard 'clip' which holds the plant pots in place and prevents the soil from shaking loose. Consequently the plants all arrived in excellent condition and established themselves quickly.

They made a mistake in one order (one of the plants was the wrong variety), and when I emailed them they shipped the correct one promptly.

Their little video 'how to' planting guides are good too.

I give them 5 stars out of 5.

Positive BostonPlanted
(11 reviews)
On May 1, 2019, BostonPlanted Boston, MA (Zone 5b) wrote:

Ordered 12 plants. All arrived healthy and in good shape. Packaged well.

Positive calebstroh
(6 reviews)
On Apr 6, 2019, calebstroh Kaysville, UT wrote:

Ordered about a dozen plants in late winter; they arrived well packaged, healthy and as advertised. We added another flower bed a couple weeks ago and I decided to place a second order for more 7 perennials. I received the plants in good form only three days later!

Very positive experience and a nice selection of western specific hardy perennials that might be hard to find in your local garden center. Also a fair selection of cacti/yucca/succulents.

Plants are sized accordingly (5 in. pots so they're not going to be huge) but had healthy root systems. Bottom line, the plants got to me safe and sound...the rest of it is up to me...including keeping them alive! A dead plant is NOT the responsibility of the nursery unless it arrives that way.

Positive aimeej
(11 reviews)
On Apr 6, 2019, aimeej Albuquerque, NM wrote:

Posted on March 29, 2019, updated April 6, 2019
Posted on November 9, 2015, updated March 29, 2019
This year I took advantage of the Fall sale with High Country Gardens. I was a little hesitant at first because I live in New Mexico and High Country Gardens was started in Santa Fe and I had ordered from them with good results, but when American Meadows bought them I noticed that their availability and number of varieties decreased. However, this year they had everything I was looking for at nice prices and very reasonable shipping. The plants that arrived were very large, very healthy, well rooted and wonderfully packed. I will definitely order from them again and I recommend them highly.


On March 29th, 2019, aimeej changed the rating from positive to neutral and added the following:

I placed three new orders this year and received the first today. What a disappointment. The plants were not secured in the box and had very little packaging. Even though each plant was in a plastic bag with a rubber band around the top, a lot of the soil around them had spilled out. The Phlomis cashmeriana had all of its two leaves broken off and looked bad. None of the plants were in any shape to be planted out in the garden and will have to sit in my unheated greenhouse until they recover, if they do. I am lucky to have a plant infirmary. If i didn't most of them would die. A second order is due to arrive tomorrow, I do not have high expectations for it.
On April 6th, 2019, aimeej changed the rating from neutral to positive and added the following:

I called customer service and spoke to an agent about the issue.She was very pleasant and had a replacement for the Phlomis sent out in 2 days. It was packed a little better and will survive. The second order arrived with much better packaging and the plants are all doing well while waiting to be planted out. The remaining plants from the first order are recovering slowly, but look like they will make it. I have one more large order coming so my fingers are crossed.
Positive jclapp99362
(1 review)
On Jun 5, 2018, jclapp99362 Walla Walla, WA wrote:

I am a first time gardener and with advice from a friend, ordered several plants from HCG. A majority of them arrived in great shape. The ones that looked suspicious, HCG walked me through how to make sure they were viable or not.

The more important topic is the speediness and efficiency of their customer service response time. They were very polite and swift with the responses and sent out replacement plants for the questionable ones in a timely fashion.

A very pleasurable experience for this nervous gardener!

Positive MuggleGardener
(1 review)
On May 1, 2018, MuggleGardener Reno, NV wrote:

We’ve purchased nearly everything in our yard from High Country Gardens, and are huge fans. Starting with the Bird Watcher’s Garden, we’ve found the products to be hardy, fast-growing, and beautiful. We have Dog Tuff grass that looks great and requires almost no care. Right now our Juniper Leaf Thyme is in full purple bloom (about 25 plants in a solid mass) and it is stunning. All the neighbors have commented positively! The one issue we had was with some Veronica Speedwell, and those plants were replaced promptly. I do wish they still produced a catalog, as I prefer to dream over a page rather than a screen, but HCG is great for me.

Positive brianaucuba
(21 reviews)
On Apr 29, 2018, brianaucuba PEQUEA, PA (Zone 6b) wrote:

I had wanted to try hardy Agapanthus for a while. High Country Gardens had both white and purple hardy varieties available so I placed an order. I received large healthy divisions in five inch deep pots. They were packed very well and arrived in great shape.

Positive zoernerl
(5 reviews)
On Sep 4, 2017, zoernerl Nampa, ID wrote:

This spring I tried an order with High Country Gardens, ordering a shrub "Desert Willow". When it came, I was initially disappointed at the small size of the plant (about 5-6" tall), but it was green and healthy. I discovered the 5" pot, is 5" tall, not wide, so I had mis-read their description. I planted it in a large barrel planter with some annuals, and very quickly it gave me buds that produced very beautiful flowers. It seems to have thrived with our very hot 100-degree summer here in Idaho, and about 4 weeks ago came up with another set of buds that again produced beautiful flowers. Its now the end of the summer, the plant has about doubled in size, and I am encouraged enough that I've put in another order with this company for fall planting, a little bigger order this time (and including another of their "desert willows", but in a different color). This company does not offer much "discount", but they offer plants that I've not seen before at other on-line nurseries or in some of my area's top-of-the-line nurseries (not box stores). I am very much looking forward to my fall order arriving.

Positive lsjogren
(2 reviews)
On Aug 28, 2017, lsjogren Vancouver, WA wrote:

I have done several orders with HCG and have had good results. They offer an excellent variety of cold hardy hummingbird flowers. I get some from local nurseries and also Digging Dog, but HCG seems to have the best selection. Shipping is very reasonable priced, I guess because the plants (at least the ones I have bought) are fairly small and compact. But they have been healthy and packed well.

My only negative is it can be a bit hazy exactly when the plants are going to show up, and I don't recall being able to track them, they just show up on my porch at some point.

Overall I am positive because they have some really great plants.


On Aug 28, 2017, High Country Gardens responded with:

"On Aug 28, 2017 12:02 PM, High Country Gardens responded with:

Isjorgren, thanks for your kind words! We work hard to offer the kind of unique and hard-to-grow plants that you simply can't find at big box stores!

Just to clarify your comment: When you order, we assign you a ship week and communicate that to you both at checkout and in our confirmation emails. We also send emails the week before your order ships as a reminder as well as tracking emails. Depending on your email settings, sometimes those get caught in spam filters.

Thank you for your continued business.

Best, Ethan"


Positive flowermaiden2
(19 reviews)
On Jun 2, 2017, flowermaiden2 Saint Maries, ID wrote:

Posted on April 4, 2017, updated June 2, 2017
Posted on April 3, 2017, updated April 4, 2017
Posted on September 8, 2014, updated April 3, 2017
Posted on June 7, 2013, updated September 8, 2014
Posted on June 6, 2013, updated June 7, 2013
Posted on June 5, 2013, updated June 6, 2013
Posted on June 4, 2013, updated June 5, 2013
Posted on June 4, 2013, updated June 4, 2013
Posted on May 15, 2010, updated May 20, 2010
So far, I am very pleased with what I've gotten from High Country Gardens. The Alyssum they sent me is nice and large and green, very healthy!

When I intially placed my phone order for the Turkish Speedwell and Pink Chintz Thyme, I had requested a shipping date of May 24th, based on past experience of cold Springs and frost even after Mothers Day. However, it has really warmed up these last several days, and the weather forecast says it will continue to be nice. Night-time temperatures are in the 40s, or at our elevation, maybe the very high 30s, but it no longer freezes. So High Country Gardens has now offered to change the shipping date so I will receive my plants next week. This will be great, as the sooner they can be in the ground, the better headstart they will have.

Great experience, so far. I have ordered from them in the past and shall continue to do so.


On May 20th, 2010, flowermaiden2 added the following:

The rest of my order arrived today, and it's amazing how well packed the little groundcovers were! Not a leaf out of place! I really am looking forward to the lovely pink chintz thyme when it begins blooming, which I realize won't be for awhile yet as it establishes its root system. Ditto for the creeping Veronica Oltensis speedwell. Yet, even as I was inspecting them, I noticed a couple tiny blooms, a lovely azure blue. I am delighted with all I've gotten from High Country gardens this year, and will continue adding to my flowerbed in future seasons, via their catalog.
update
On June 4th, 2013, flowermaiden2 changed the rating from positive to negative and added the following:

As of today, June 4, 2013, I have to rate this company negatively. They aren't the same company, anymore, and their behavior toward me, and apparently others here, has been atrocious.

When I tried to initially place my order, I was put on hold so long that I had to hang up and try again later. When I finally got a represenative on the phone, there was a strange echo in the phone system (either my end or theirs), which made it very difficult to hear the rep and understand what he was saying. I asked him to speak a little louder and more clearly as I was having trouble hearing him. HE HUNG UP ON ME!

I then sent an e-mail explaining what had happened and (I'll admit, strongly) suggested they train their order takers to NOT hang up on customers simply because they're asked to speak a little louder!

I tried again to place my order, and this time we were able to get it done, though the echo persisted and I still had trouble understanding the rep. He gave me an order number, which I wrote down. I repeated it back to him and confirmed it was correct.

I had ordered three Agastache rupestris, which I was told would be shipped from Denver around May 26th, via FedEx.

It is now June 4th, and I haven't received any shipping confirmation, and my order hasn't arrived. I have tried calling them three times about it, and nobody answers the phone. The one time it rolled over to voice mail, I left my name, order number, complete phone number with area code and asked them when I could expect to receive my order. I also asked them to please return my call PROMPTLY.

I never heard from them.

I have also e-mailed them three times, and haven't received a single reply, despite confirmation that my e-mails went through.

They have charged my credit card with plants they have thus far failed to deliver. They refuse to communicate with me, and I don't know if they ever will. I am on the verge of reporting them to the Better Business Bureau and/or filing a formal complaint with their state's attorney general. It is illegal to charge someone's credit card and fail to deliver the goods, and it's also illegal to stonewall when contacted about it.

I understand that the weather in Denver has caused some glitches in their inventory, but there's absolutely NO excuse to dodge my inquires, especially after taking my money. I have a right to expect this to be resolved in a fair and ethical manner.

At the moment, I am in limbo and don't know what to do next, except dispute the charge on my credit card. I'm hoping the company rep will respond here and give me some means of communicating with them. I would still rather receive my plants, as our growing season is short and I need to get them into the ground ASAP. I was really looking forward to beautiful Agastache blooms!




On June 5th, 2013, flowermaiden2 changed the rating from negative to neutral and added the following:

Now that I finally know that my order will be shipped within the next two days, I shall wait for FedEx to deliver it.

I'm glad , Mr. Platt, that you have taken the time to respond. I'm a little puzzled as to why this has only now come to your attention, since I sent several previous e-mails and had left one voice mail message. Perhaps the difference is that I had previously e-mailed HCG from the "contact us" tab on the website instead of using the "e-mail them" option from this watchdog page.

Evidently, all those contacts got hung up in the system, too.

I wish to be fair about this. I will await my order and give it reasonable time in which to arrive. I really am looking forward to planting my Agastaches.

Thank you, Ethan, for assuring me this will be taken care of.


On June 6th, 2013, flowermaiden2 changed the rating from neutral to positive and added the following:

Today, I got a full shipping confirmation with correct and complete information. Looks like my Agastaches are going to arrive, afterall! Hope they're in reasonably good condition. I have spots picked out and set aside for them in my garden.

I think by now it's fair to say the folks at HCG are overwhelmed and struggling to keep up with everything. They may not have realized what they were getting into when they took over the company.

I now have hope that eventually they'll again be the top notch mail-order nursery they once were. It looks like Ethan is making a real effort at this.

On June 7th, 2013, flowermaiden2 added the following:

My Agastaches arrived today, and they look good. When it cools off this evening, they're going into the ground.

I think we can all be hopeful that things will get straightened out and will run smoothly again.

Ethan has delivered according to his word, and now I feel confident about ordering again in the future.




On September 8th, 2014, flowermaiden2 added the following:

This year, I am very pleased to announce that I have received my order promptly for Fall, and all my plants are nice and green and healthy. They moved up the shipping date for me to allow more time for roots to become established before it begins snowing, which is unpredictable around here. Everything I've ordered is in the ground and doing well. It's obvious they have fixed last year's problems and are now up and going again, with great service.

On April 3rd, 2017, flowermaiden2 changed the rating from positive to neutral and added the following:

As of this date, I don't know what to think.

Every year until now, I have received their print catalog in the mail, but I haven't gotten one this year. I've noticed a post here on Dave's Garden Watchdog that is dated February 2017, so they must still be in business.

I have e-mailed them asking about their catalog, and haven't yet received any reply..

Could it be they're only doing business online, now? Since I don't shop online, if that's the case, they've lost me as a customer.

I would just like to hear from them to learn why I haven't received their printed catalog and when or if I can expect one soon.


On April 4th, 2017, flowermaiden2 changed the rating from neutral to positive and added the following:

I managed to find out that while High Country Gardens is no longer publishing a printed catalog, they will still take phone orders from their website. While I won't order directly online, I am happy to still be able to order over the phone. I just did. A very nice and courteous lady took my order for Veronica groundcovers, two varieties, which they'll ship in late May.

Glad they're still in business, and glad I now know why I didn't receive a printed catalog. I'm happy to still be able to do business with them.

On June 2nd, 2017, flowermaiden2 added the following:

This is nice. Although my order was a week late, my Speedwells arrived in very good shape today. Their pots were secured tightly inside of little clear plastic bags so none of the soil escaped and nothing could fall out. An added bonus is that I can now use those empty little bags to store other things in.

High Country Gardens has come through with good quality plants and good growth on them.

My rating remains positive.


On Jun 2, 2017, High Country Gardens responded with:

"On Jun 5, 2013 10:13 AM, High Country Gardens responded with:

flowermaiden2: I'm so sorry for your frustrating experience. When we took over High Country on Feb 1, we inherited their existing phone, inventory and order management systems. It turns out, there were extreme flaws in these systems and we've been doing all that we can to manage the consequences.

Your order is an example of what we've had to deal with: You entered it on May 10, the plants you ordered are available, yet the order is just "hanging" in our system. Now that you've brought it to our attention, we're manually forcing it out of the system and it will ship within the next 2 days.

I'm very sorry for the negative experience you have my personal promise that we won't rest until we get all these issues ironed out.

Best,
Ethan Platt
President | American Meadows


On Apr 4, 2017 3:03 PM, High Country Gardens added:

Flowermaiden2 -

Good to hear from you again. Yes, we're very much still here, as a matter of fact, stronger than ever! This spring we have dozens of unique new introductions and have invested heavily in our on-site resources including how-to guides and lots and lots of videos.

Although we are still mailing post cards and other inspirational pieces, we did not publish our full 80+ page catalog this year. The reality is that the catalog business model is very, very hard to be profitable with. You mail 100 books for every +/- 4 orders you receive. In addition to that being financially challenging, it's also environmentally ugly, something we take seriously.

You still can call us and place your order and for those who don't feel comfortable paying online, we do take paypal. Thanks for your continued interest and we look forward to serving you for years to come.

Ethan"


Positive Bigfeet
(4 reviews)
On May 1, 2017, Bigfeet Tullahoma, TN (Zone 7a) wrote:

Placed an order late summer 2016. Got a shipping confirmation quickly, and plants arrived a few days later. Healthy plants in 5" deep pots, great roots. This spring, they are already spreading and putting up flower stalks, despite night temps in the 40s... we even had 9" snow in the last 4 days. Great vendor for southwestern native xeriscape plants.

Positive Morrhys
(1 review)
On Apr 26, 2017, Morrhys Sherman, TX wrote:

On January 21st, 2017 I ordered a bag of 40 hardy gladiolus bulbs from High Country Gardens. On March 9th, the company shipped them to me. They actually sent me two bags of 25 bulbs, all but one bulb of which was in excellent condition. I look forward to watching them come up this spring!

Positive no_regrets
(7 reviews)
On Feb 24, 2017, no_regrets San Diego, CA wrote:

Posted on January 7, 2017, updated February 24, 2017
I don't order live plants online very often, as we have so many wonderful nurseries in this area and it is not too difficult to find even rarer plants if you have the patience to hunt them down. However, High Country Gardens was running a great sale and they had a few types that really caught my attention, so I gave it a try. I ordered 6 different varieties, a few bags of bulbs, and a couple wildflower seed mixes.

The plants are mostly in extra-deep pots that allow for more room for roots, but a few aren't, so definitely check the product pages. They seem to ship them heavily pruned. They also tend to come rather dead-looking with a "I'm asleep!" tag, but so far they've all grown new leaves after planting. The bulbs gave me mixed results, but I certainly can't hold the company accountable for the late-season heat/drought waves that baked our ground into brick when it was supposed to be autumn. Lastly, I spread the wildflower seed mixes as directed, but then those cursed Santa Anas blew through, evaporating irrigation before it even had the chance to moisten the parched soil. I saw 0 germination. The company was actually kind enough to ship replacements even though it wasn't their fault. I waited until right before a winter rainstorm to spread the seeds again, and they seem to be popping up now... still very small but enough to know the seeds are good! I might sow the last of it in some pots to see how it goes.

Overall, my lessons learned were:
1. Great service. Their willingness to ship replacements even when things aren't their fault puts them head and shoulders above many others. They answer any questions you have quickly, too.
2. Order their plants with confidence, but perhaps only if you can't find them locally. Something in the shipping process requires them to cut them back to almost nothing above ground, so you won't get the immediate gratification you would with a nice big plant from the store.
3. Bulbs are a big question mark. I have had amazing bulbs from other sources, so probably won't need to order them from here again, but wouldn't be afraid to try.


On February 24th, 2017, no_regrets added the following:

Once the weather was more cooperative, the windflower mix seed did much better, and I'm absolutely over the moon at the pockets of gorgeous color all over my yard. There are still a few bare patches, but I have no doubt they'll fill in with this dreamy winter weather we are having in SoCal this year. Perhaps if I had actually gone to the trouble of removing all the existing sod, tilling the soil, etc. it'd be even better, but that is work beyond my capability.

HCG is always super-responsive, very helpful, and stands behind their products.
Positive BlackDogKurt
(26 reviews)
On Oct 18, 2016, BlackDogKurt Seymour, CT wrote:

I ordered some allium bulbs, a couple of perennials (Agastache) and a Caryopteris shrub from High Country Gardens this fall. I've ordered from High Country Gardens in the past, having always found their prices to be very good compared to others, and their selection of different or unique items to be excellent.

As with my past orders, everything arrived promptly and when promised, and in very good condition. I would not hesitate to recommend them.

Positive DaveEgbert
(3 reviews)
On Jul 10, 2016, DaveEgbert Carpenter, SD (Zone 5a) wrote:

Posted on July 10, 2016, updated July 10, 2016
Posted on November 24, 2013, updated July 10, 2016
Long time fan of the catalog, placed my second order for 2013 in late October.
Plants were Penstemon punifolious, Salvia daghastanica, Phlox nana, Chrysothamnus nauseous.
Plants were very strong, green and well rooted. The penstemon were in small 3 inch liners. The others in 6 inch large liners. All were rooted very well at the bottom and garden ready. They came packed in a special box with pots wrapped in plastic bags to hold in soil and moisture.
Only drawback of the whole experience was that the customer agent on the phone was not very familiar with the stock and was reluctant to look for alternate sizes of the plants I wanted initially and urged me to shop online instead. It was at the end of the season so I had thought calling would ensure a better guarantee of getting what I wanted.
Over all great experience.


On July 10th, 2016, DaveEgbert added the following:

Received two orders this Spring. One had Penstemon, marrumbium, Geum, oenothera, Yucca, and Tanacetum. Plants overall were in good shape except for Penstemon and Tanacetum. Both were in bad shape but I thought the Tanacetum would come back. Contacted customer service and received a prompt reply with both some advice and later, an offer to provide a refund. Although the Geum and Tanacetum also passed I am still pleased overall with the selections, service and support.
On July 10th, 2016, DaveEgbert added the following:

Received two orders this Spring. One had Penstemon, marrumbium, Geum, oenothera, Yucca, and Tanacetum. Plants overall were in good shape except for Penstemon and Tanacetum. Both were in bad shape but I thought the Tanacetum would come back. Contacted customer service and received a prompt reply with both some advice and later, an offer to provide a refund. Although the Geum and Tanacetum also passed I am still pleased overall with the selections, service and support.
Positive Stevec1224
(1 review)
On Jul 6, 2016, Stevec1224 Santa Rosa, CA wrote:

I was looking for a grass that didnt need much water as I live in Northern California and we are in a severe drought. I talked to a person at High Country Garden and because we have 3 dogs he recommended Dog Tuff Grass. I ordered the grass in May but they wouldn't be able to ship till middle of June. While I was getting my ground ready, which was very easy, I called them up many times. Each person who I talked to was very knowledgeable and service friendly. I got 5 trays of Dog Tuff Grass and the process to put in ground was very easy. The grass has been in a little over a week and its spreading a lot faster than I thought it would. Looks GREAT and so happy! I would recommend this company to my friends. FIVE *****+

Positive jtho
(1 review)
On May 13, 2016, jtho Denver, CO wrote:

These guys have amazing products. All of their perennials are neonicotinoid-free and our bee hives certainly appreciate that. That is a HUGE reason to shop here. HUGE. Further, their customer support is amazing, as they are always willing to work with you from any advice to any possible issues with an order. This is our new go-to place for perennials.

Positive weedsforhealth
(1 review)
On May 10, 2016, weedsforhealth Florence, SC wrote:

I'm so happy I ordered from High Country Gardens.

I was having the hardest time finding the herb Anise Hyssop (Agastache Blue Fortune) anywhere...and especially at a reasonable price! Not only was I able to purchase it from HCG, but they also expedited it when they didn't have to. I just received it yesterday...and the herb is dark green and filled with life! I planted it the moment I got it. Can't wait to see all the Humming birds, bees and butterflies, buzzing around my garden...and that delicious licorice taste of the leaves as well!

A+ rating from me!

Positive Lamorgan
(1 review)
On Apr 25, 2016, Lamorgan Castle Rock, CO wrote:

Without a doubt, High Country Gardens is my favorite place to order plants. I have been ordering plants from HCG every year for over 20 years. First of all, their online ordering is so easy. No problems ever ordering what I needed. Second, their customer service representatives are wonderful. I've only had to call them a few times, but when I did it was always a pleasant experience. If there was an issue with a plant, they sent me a new one right away. This year several of the plants I ordered went on sale a few days later. I called their customer service representative and was so pleased that they gave me an adjustment to my credit card.
I called last week to add a few plants to my pending order. As always I had a very pleasant experience, and now have 10 new plants coming next week.

Positive fabulousgammak
(1 review)
On Apr 20, 2016, fabulousgammak Delta, CO wrote:

I just want to let everyone know that I received the most beautiful plant from your company. I ordered a penstemon and when I opened the box I found a very health, nicely potted, lush plant. In addition, the planting and care instructions that were included were very helpful. Last year I ordered some perennials from a different company. When I received them they were less than an inch tall and in the smallest "pots" I had ever seen. Needless to say, they did not survive. I was hesitant to order plants again but after having the excellent customer service, the email shipping notification, and the arrival of this beautiful plant I will not hesitate to order from your company again!

Positive idreamofcactus
(1 review)
On Apr 5, 2016, idreamofcactus Tucson, AZ wrote:

I have ordered from High Country Gardens several times now and had great experiences every time. Pluses: The plants thrive in my Tucson 9b garden and have healthy root systems. They ship quickly. They have THE BEST customer service. At one point I thought a Penstemon I had ordered from them died in transit. I called after about a week of trying to revive it and not only did they replace my plant, they gave me a whole different plant per my request. Then, sitting in my compost bin, the Penstemon began to grow leaves again. They have a great plant selection, also. The only minus is the plants do arrive small, but like I said, they're tough and healthy. If you ever have a problem, seriously, just call them and they will fix it.


On Apr 5, 2016, High Country Gardens responded with:

"On Apr 5, 2016 1:23 PM, High Country Gardens responded with:

Thanks, idreamofcactus (as do we!) for the kind words! Our team always appreciate the props, especially during this crazy time of year.

Happy Spring!"


Positive OrganPipeCactus
(2 reviews)
On Mar 26, 2016, OrganPipeCactus Chico, CA wrote:

For the past few years I've often bought plants and bulbs and seeds from highcountrygardens.com.

Even though the web site shopping and placing an order was interrupted by two or three popups asking for email at the start and asking about a Google service when near the end of placing the order, I still like the web site. It has good pictures and descriptions of the plants. There is accurate information such as the plant's height, width, water needs, amount of sunlight, climate zone, flower time, flower color, etc. You can search by plant type such as fall-planting bulbs or xeriscaping. Also there is reviews for each plant that are helpful information about people's experiences with the plants.

The packages we received are in perfect condition almost every time. Even one time when the package was apparently dropped, the plants did ok. The plants are packed in a way to avoid damage in shipment. Each plant has a label tag so they won't get mixed up. With proper care the plants almost always do well. I've never had any complaints.

Positive RevWhitebeard
(1 review)
On Jun 17, 2015, RevWhitebeard Riverhead, NY wrote:

Ordered big. Over $200 in plants. Some came that were so tiny, I doubted the survival. Two months later, all good. The soil and potting treatment the plants come with are all fine. For me, the smaller size made for much easier planting on a slope that is difficult to work. Now I'm thinking it's more up to me, God, and the environment than for the nursery. You might be able to find similar cultivars for less, but HCG does make it easier.

Positive SpringPeeper
(4 reviews)
On Jun 12, 2015, SpringPeeper Willows, CA wrote:

I was happy with the plants I got from them, neat varieties I didn't see elsewhere and an excellent selection of xeric plants. They arrived in good shape and stood up well to transplanting. I would order from them again.

Positive phat10
(3 reviews)
On Apr 24, 2015, phat10 O Fallon, MO wrote:

This is the first time I ordered from High Country Gardens. I placed 2 different orders. The 1st one was scheduled to be delivered the week of April 6. On April 2 I received an email informing me that the order was going to be delayed because one of the plants needed a little more time for the root system to develope. I was given the option of picking a substitute, but I chose to wait. The order arrived the following week, and the plants were all healthy with very well developed roots. The 2nd order was shipped the following week, and those plants were also in excellent condition. I was very pleased that they did not want to send me a plant that was not fully developed. It shows that they care about the quality of their plants. I will definitely order from them again.

Positive pspoftelluride
(1 review)
On Feb 20, 2015, pspoftelluride Telluride, CO wrote:

High Country Gardens is a marvelous source of xeriscape plants. High altitude gardening in Telluride is always a challenge, and their plants have performed beautifully. I've had marvelous success with their Eriogonum and Helianthemum. These are not easy to find plants in my experience. Customer service is outstanding: super friendly and super knowledgable. Thanks High Country!

Positive topgunja
(3 reviews)
On Dec 30, 2014, topgunja Tempe, AZ wrote:

I am an experienced, avid (ok, addicted ) gardener who has ordered from at least 9 different online plant nurseries (though I still source the majority of my plants locally; I rarely currently propagate) over the past 15 + years. This would include roughly 500 plants now from HCG, 2nd only to Annie’s Annuals & Perennials, where I have ordered maybe 1500 plants over the same time period (but also have the ability to source from nearly year round). So I have experienced HCG through the ups & downs and believe I have “some” background with other nurseries for comparison purposes. I now wholeheartedly feel that HCG is on the way back up—perhaps eclipsing where they were before.

Since I routinely source online websites for new information (and HCG’s catalogs—both written & online—have always been among the best), I just happened upon the initial closure of HCG the day it was posted, now over 2 plus yrs ago. I shared this with several bookwriters & other nurseryfolk I occasionally converse with, and they were as taken aback by this as I was--though there was quite a bit evidence of this unraveling over the previous yr. Up until sometime in early ’11 perhaps, I had noticed that HCG plant & order quality—though I never had any major prior problems—seemed to be gradually improving. Plant size & breadth were increasing, as was shipping quality & responsiveness. But that-along with numerous technical difficulties—seemed to all but disappear over the next yr. Thought I never got the read that HCG was previously an extremely high customer oriented company, they did appear to try to address the problems that I had experienced. Then the shutdown announcement posted on their website. A notable new Mexico businessman & plantsman I have befriended helped to put this in perspective—it seemed that HCG had been hit by the quadruple whammy: 1) a downtown in the national as well as the local New Mexico economy, already a relatively poor state that relies heavily on government contractural income 2) several seasons of increased drought, resulting in some areas of more watering or planting restrictions 3) Increased competition from the local big box suppliers 4) perhaps some overextension on the retail store/trade side, at the same time these other factors were occurring let to HCG’s downfall. I had the sense the Salmon’s—who had an overall ~ 29 yr history here—likely did all they could to resolve this situation on the hope and belief they could at least salvage some of this.

I share this because I believe it is important to know that—though was a period the previous owners (and thereby customers) had experienced numerous difficulties--the entity that took over any remaining assets & runs all this now is a COMPLETELY different established, successful company (though I believe they were wise to retain David as a consultant--his many accomplishments are well known in industry circles).

I learned how different early on when I went to place my first order. I was quickly called on the phone by a service representative of the company who simply wanted to let me know I had ordered some zone 8 plants for my low desert zone 9 clime. I quickly explained that the order was intentional, I either had extensive prior successful experience with the genus or a related plant and/or had set up appropriate microclimes to increase success. He then said he just wanted to be sure, as they offered a full year, full return quarantee. I politely told him that I considerend the loss of any plant I had in the ground more than a couple days to be completely on me. I rec’d the same call by a rep on a 2nd order. Above & beyond, IMO. Interestingly, in addition, as I was writing the company, the President (as it pertains to this division I believe) himself, Ethan Platt, responded directly. We had a couple nice exchanges. What impressed me the most about him—was not only that he took his valuable time to write a customer (and at that time, they likely did not know my lengthy multi-annual order history, as nearly all their customer files had to be restored, including mine subsequent to this) but that he was very CANDID in letting me know they they had implemented many of the necessary changes and were hoping to even exceed where they were before, but that there may still be some growing pains, He politely asked for my understanding & patience, indicating most would likely be solved by the next Spring. Though I typically complete most of my planting by early Fall to increase my chances of success, I decided to place a couple more small orders. And sure enough, with each successive order, I saw an improvement in quality.

HCG is a nurseryman’s nursery. As one example, I would visit noted plantsman, nurseryman & successful bookwriter Gregg Starr in Tucson and found he was enamored with HCG plants & selection. They were the only plants he would display or provide outside of his own extensive SW native succulent stock. In his own plantings, he would attractively intermingle HCG plants. I highly believe that the more drought tolerant, more native larval & “pollinator extraordinare” style plants that HCG propagates/supplies are the gradual wave of the future. One day there may be more selective enforcement of these types of plants.
Though I hope it is the rare natural beauty these plants provide that ultimately necessitates that switch instead; once you have patience & discover the breadth of offerings and beauty these beneficial plants provide, I believe you will be hooked. I am certainly not suggesting you give HCG a shot for these reasons alone; this is a suggestion that you strongly consider (or reconsider) HCG as it is an entirely new entity that appears to be working very hard, as evidenced by their many repeated efforts with me, to once again become a top notch service company providing an array of beautiful plants that are hard to find in this quantity elsewhere.

This is an unsolicited endorsement that unfortunately has taken me way too long to free up and to write.


On Dec 30, 2014, High Country Gardens responded with:

"On Dec 31, 2014 9:46 AM, High Country Gardens responded with:

Topgunja - Happy New Year! Thank you so much for taking the time to convey your experiences with us. We really appreciate your business and love to be able to provide people like you with unique plants you won't find anywhere else.

Here's to great gardening success (and maybe a bit more rain?) in 2015!

Best, Ethan"


Positive Charwhitten
(1 review)
On Oct 8, 2014, Charwhitten Apopka, FL wrote:

Ordered daffodils. Bulbs arrived in a timely manner and are the biggest, prettiest bulbs I've ever seen!

Liked my experience with High Country Gardens so much that I have now ordered blue grape hyacinth bulbs from them. Can't wait for Spring to see these yellow daffodils bordered with the grape hyacinths, under my white flowering dogwood trees! Should be gorgeous!

Also, got a very cordial email response from their Customer Service Representative, Leigh. So, my experiences with this company have been very positive and I would certainly do business with them again.

Positive lopesgw
(1 review)
On Sep 26, 2014, lopesgw Rio Rancho, NM wrote:

I had a couple of plants I'd purchased which failed to thrive; not only did wonderful Customer Service rep Leigh get in touch with David Salman to ask questions, but she also replaced the items after it was determined that was the right course to take! Leigh was consistently cordial, dealt exceptionally competently with the intricacies of my situation, and was prompt and efficient! I can't say enough about the customer service at High Country Gardens! A few years ago, when the company was sold and Ethan Platt took charge, there were some tough moments as much change and new processes were worked out. HCG is even better than before, and their highly responsive and thorough customer service is the main reason I am a loyal customer! The plants are wonderful, but the people who stand behind them are even more so! Thanks HCG, and especially Leigh, for making me feel I am a valued customer, one whom you all encourage as I stumble my way through xeric gardening!

Positive SunshineSher
(1 review)
On Aug 21, 2014, SunshineSher Dammeron Valley, UT wrote:

Hello to our favorite Gardening Place that we spend our money to have a beautiful yard!!!
I've have had many wonderful experiences with your staff, Adrianne and Matthew in particular this season. They are all so well trained and are always wanting to help. Since I've been dealing with your fabulous company, I've had the pleasure working with two of your employees, Adrianne and Matthew.
Both Adrianne and Matthew are very dedicated employees. Their follow-up for the customer, ME, has been proven to go beyond the extra mile with Customer Service.

I had a little problem with the shipment of over 30 plants. What are the odds that one plant didn't make it during the shipping process. I say that was pretty darn good! Adrianne replaced my plant and gave personal attention by calling the shipment area so the replacement would come as I would have expected. Plus I purchased additional plants. The replacement did come perfect and it is thriving along with my other plants! Adrianne is extremely pleasant and patient. I appreciate her resolving a little problem to which PROVED to me that your company is WONDERFUL!

Just recently, Matthew helped me tremendously with my future shipment because I'm not going to be home when the schedule shipment is scheduled for that specific week. I was also able to order additional items during that phone call and then the next day I changed my order and added other items. I don't mean to be a pain with my orders and I promise to do better each time!

Matthew is truly SINCERE when he speaks to me (I'm sure he is with all of your customers), absolutely professional and knows how to pronounce the names of all items - he doesn't even laugh at me when I try and he should - but I'm probably one of your customers who might be a bit different and can definitely make fun of myself. He has a terrific personality, you can hear his Smile within his voice when he is taking care of a customer.

He even remembered me from months ago, very impressive!!! Now that is an extremely important attribute only some people can embrace.

I look forward to continue doing business with this fantastic company which includes your sister company American Meadows! I've had success with all of our planting and love everything we purchase over the years!

Thank you to Matthew and Adrianne for making my telephone experiences a pleasure to spend money!!!

I'm a loyal customer to High Country Gardens!

Positive nhawthorne
(1 review)
On Jul 19, 2014, nhawthorne Deming, NM wrote:

Just wanted to thank you for your superior plants and customer service. I like the fact that you stand by your products. I had received 4 plants that were part of the BOGO promotion last month. They weren't as perky as your plants usually are. When I called customer service to asked whether I should give them more time in the ground, Ted immediately replaced the order with healthy plants. These plants arrived green and healthy, despite the summer heat. I used to have several online nurseries that I did business with, now I have just one- yours! Thanks again!

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