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Comments regarding High Country Gardens

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503 positives
46 neutrals
84 negatives


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Positive kczsweetie
(1 review)
On Jun 10, 2010, kczsweetie central, IL (Zone 5a) wrote:

Ordered 3 different Agastache and 2 butterfly weed this year, first time. Everything was delivered when I had requested, packaged well, and in good shape. Butterfly weeds were healthy but small, and one ended up dying (but customer service was great about replacing it). All Agastache were 6-7" tall with good branching growth and healthy roots. 'Rosita' took off very quickly and is currently the fullest of the three, and already blooming. Both 'Ava' and 'Orange Flare' are doing well, and catching up in the recent week. Even with all the rain we've had over the last month, I've been pleasantly surprised by how the plants have dealt with the wet soil and their overall health.
Would definately order from them again. Only con is the shipping costs, but it's not outrageous. Of course the only way to avoid it is to buy in person, but then we wouldn't be mail-ordering would we? I highly recommend HCG.

Positive scadv
(1 review)
On Jun 3, 2010, scadv York Springs, PA wrote:

I live in the mid-Atlantic region on the East Coast, and was initially very hesitant to order from a company in New Mexico. This is the 2nd year I've ordered from them, as I have been very pleasantly surprised by the selections, plant durability, and customer service! The information in their catalog is also quite helpful and accurate. Additionally, I recommend their liquid plant starter and seaweed additive to get your plants off to a good start.

While a few of the plants had a very slow or rough start, almost all came through and are flourishing beautifully in their second year (the 1st year is always so limited for most plants). High Country's customer service is super, as for the very few plants that didn't make it (or maybe I had something to do with it?!?!) shortly after planting, they replaced quickly and without hassle. I will definitely order from them again!

Positive sharee1
(1 review)
On May 31, 2010, sharee1 Salt Lake City, UT wrote:

I have enjoyed pretty much everything I have purchased from High Country Gardens. I am re-doing my front lawn with a grass that needs less water and doesn't grow very long (Bella Blue Grass). I received the plugs at the end of April, but don't even have it all planted yet (and I just ordered another flat as I don't have quite enough). May is the rainiest month of the year here and there have been more days that I couldn't work in the yard than that I could (we even had several days of snow, including last Monday, May 24). By the time I got a lot of these plugs planted, they looked totally dead. However, even the ones that were just planted a few days ago are starting to send up green shoots. My only disappointment is the grass seed I ordered along with wildflower seeds to put a meadow in the back yard around my peach tree. I ordered this by phone as I had some questions and the woman I spoke with encouraged me to heve the seed shipped right away and get the it planted as soon as possible. However, I could not kill the weeds/grass that were already there or get the area tilled until we had enough dry weather to keep the tiller from clogging. You can't till in the snow. So the grass did not get planted until earlier this month and nothing seems to be coming up. I followed the directions that came with the seed, but it is not easy to find a nice day that is not also windy, which is one of the reasons (other than snow and rain) that it took me so long to get the seed planted. I didn't want it to just blow away. If I don't see any sign of the grass growning in the next week or so, I may request a replacement of that seed and maybe replant in the fall. I have also purchased a lot of cacti for two cactus gardens I have--one in my back yard and a new one I am starting in my front yard. Hardy cacti are difficult to find locally. Even a shop near me called Cactus & Tropicals has very few that are hardy to this area, mainly hens & chicks and prickly pear. So I am happy to have been able to order these from High Country Gardens. I bought some last year and recently purchased quite a few more. The plants are small and cacti seem to take a long time to grow, but I'm sure they will eventually. I plan to visit High Country Gardens when I am in Santa Fe at the end of July. I am a satisfied customer.

Thanks so much,

Sharon Hughes
Salt Lake City, Utah

Positive NebraskaPlants
(1 review)
On May 23, 2010, NebraskaPlants Omaha, NE wrote:

I have ordered from HCG several years. I have their poppy mallow, plumbago, prairie smoke, and butterfly milkweed. All except the milkweed are doing very well. The plants arrive in great condition and take right off. They winter over great with no help from me. I just ordered more plumbago and wish I could buy everything in the catalog.
Oh, the milkweed? My husband and a line trimmer, need I say more...

Positive miles33
(1 review)
On May 20, 2010, miles33 Deer Lodge, MT wrote:

By far the best looking, largest and best maintained plants I have received, and they allowed me to choose my shipping date...the other companies I bought plants from (except Bluestone Perennials, my other favorite) shipped in April and many of their plants are not going to make it; Montana's planting date is post-Memorial Day. Their cost is well worth it, even to those of us with limited means.

Positive grakay
(5 reviews)
On May 18, 2010, grakay Palm Coast, FL (Zone 9a) wrote:

I ordered some plants from High Country Gardens yesterday and today some of those plants went on sale.

I contacted Maureen and she was kind enough to credit my card for the difference.

That is good customer service and I will definitely be purchasing from them again!

Thank you, HCG!

Positive june119
(1 review)
On May 17, 2010, june119 Lansing, NY wrote:

Maureen took the time to find the name of a cactus I described. She e-mailed me as soon as she had the information. I really appreciated her thoughtfulness.

Positive plantgnome1
(31 reviews)
On May 14, 2010, plantgnome1 nowhere land, NY (Zone 6b) wrote:

i have ordered numerous plants from High Country and other than 1 or 2 which did not survive (which were promptly replaced free of charge) I have had great luck with their plants. Their irises bloomed this year-are the most gorgeous immortality irises I have ever seen. They are a bit high on shipping charges, but all the companies seem to have increased their shipping charges recently. No companies have reasonable shipping charges anymore. I purchase from HCG because they carry plants I can't find locally, So I pay the shipping. I will continue to purchase from them. Their customer service is also very good and are prompt with answering email questions as opposed to others which never bother to answer.

Positive mctinsley
(1 review)
On May 10, 2010, mctinsley Woodland Hills, CA wrote:

My plants were very health when they arrived. I questioned wheather I recieved one wrong plant so I took a picture and sent it to customer service. They responded right away with a discription of what the plant I ordered should look like. It matched exactly what I recieved. Great plants, great customer service, will order more plants in the future from this company.

Positive leejw47
(2 reviews)
On May 10, 2010, leejw47 Raleigh, NC wrote:

These folks are from New Mexico. They have a beautiful catalog with a large assortment of drought resistant plants which interest me. And they have items that are of interest to us gardeners in other parts of the country. (They're good about noting which are appropriate for what parts).Their delivery was very fast, the plants I received were healthy and robust. And their customer service very promptly answered an e-mail I sent them about the use of the plants I ordered from them. All in all, a VERY satisfactory experience.

Positive agaveannie
(1 review)
On May 3, 2010, agaveannie El Paso, TX wrote:

High Country Gardens is the best plant supplier I have done business with on the internet. Plants always arrive in good condition and they respond quickly to email questions. I recommend this company without reservation.
Ann Phillips

Positive DarwinGardener
(2 reviews)
On May 1, 2010, DarwinGardener Bismarck, ND (Zone 4a) wrote:

It's been a few years since I have ordered from HCG but I again placed a small order this spring. The plants were carefully packed and arrived with no damage; they were healthy and well-rooted. Packaging is a huge issue for me because our local "brown delivery people" inevitably leave boxes upside down in the sun.....

Positive nanettelg
(1 review)
On May 1, 2010, nanettelg Cloudcroft, NM wrote:

I've ordered several times from High Country Gardens and always receive very healthy plants and wonderful fertilizers.

Positive dbintz
(1 review)
On May 1, 2010, dbintz Salt Lake City, UT wrote:

I purchased quite a few plants this year. I had them shipped the first part of March. The weather would not allow me to plant them outside for awhile, it was to wet and snowy. So I had to grow them in a window. All the plants did really well, but three. I filled out a claim form from High Country Gardens and e-mailed it in. I recieved an immediate response that those plants would be replaced and when to expect them. They followed through! The replacements are beautiful.

Positive SwimmingJewel
(6 reviews)
On Apr 30, 2010, SwimmingJewel Southold, NY (Zone 7b) wrote:

High Country Gardens is one of the best places to buy rare and unusual plants and natives.
Just received the last part of my order and all plants were big, healthy robust plants.
EVerything was planted right away and growing already!
Customer Service is EXCELLENT too!
Thank you High Country Gardens!

Positive organic_kitten
(15 reviews)
On Apr 28, 2010, organic_kitten West Blocton, AL wrote:

I receive plants that were healthy, very well packed, and sent in a timely manner. I will order from them again

Positive mondon
(1 review)
On Apr 23, 2010, mondon Kalamazoo, MI wrote:

I have just received my first order from HCG. I was pleased with the packing and the plants. I will look forward to the blooming of the Salvias and Agastache "Ava" which I bought. I have 4 more orders to come. This is a new garden plot as I have moved from SE Michigan to SW Michigan.

Positive mocatmom
(9 reviews)
On Apr 22, 2010, mocatmom Driftwood, TX (Zone 8b) wrote:

I order most of my plants online since I'm not interested in many of the varieties available for retail sale locally. Because of this, I expect smaller plants at a higher cost, but I really appreciate the variety and vigor of many of the plants available via mail.

This is my first order from High Country Gardens, but it won't be my last. The small but extremely vigorous-looking plants arrived very quickly and packaged perfectly - not a leaf out of place! They are all plants that should do extremely well in my location, but are not easily found anywhere in the local nurseries.

I was extremely pleased with every aspect of the purchase and delivery of these plants, and I'll be a return customer many times in the future.

Positive lupin27
(2 reviews)
On Apr 20, 2010, lupin27 Provo, UT (Zone 5b) wrote:

I am a repeat customer and will continue to be so. Their plants always arrive timely and in great shape.

Positive viperdoc
(1 review)
On Apr 20, 2010, viperdoc Pocatello, ID wrote:

Being new to gardening in the West I was relieved to find a company that provided plants that grow in my climate (Zone 5). The plants are beautiful and performed as advertised. Their shipment was packed well and arrived on the day promised. I had a few plants that needed replacement and this was done promptly and without "haggling". Great company!

Positive harleycat
(2 reviews)
On Apr 10, 2010, harleycat Prescott, AZ wrote:

I live in a climate similar to that of the High Country nursery, so the xeric, cold hardy, plants that they sell are perfect for me. I love this company, their selection of suitable plants is great! The customer service is good and the plants arrive healthy, well packaged, and quickly. They are however, small, and they need to be a babied for the first year. However, now that the first spring is arriving after having planted some of their plants last spring and then more in the fall, I'm really pleased. The spring planted ones struggled last summer, but after some time to get established they are now looking great, and the fall planted ones came through the especially cold, snowy winter very well and are now really taking off.

Positive Sceloporous
(2 reviews)
On Apr 3, 2010, Sceloporous Lebanon, PA wrote:

I ordered and planted 7 Penstemon pinifolius 'Nearly Red' along with 7 Aquilegia 'Red Hobbit', and 33 Pulsatilla 'Rote Glocke' last fall. Planted all immediately upon arrival. Two of the Penstemon did not make it through the winter. And one of the Aquilegia was carried away by squirrels. Unfortunately, the little identification tag that came with the Penstemon was gone, (I usually stick one into the ground next to one of the plants), and I did not remember the cultivar. I e-mailed High Country Gardens, and asked if they could check my order last fall. They did better than that. They offered to replace the Penstemon for free. I wrote back that I didn't mean to imply that I wanted "free" plants...nature was a bit cruel to those of us in the Northeast last winter. Carrie Smart at HCG sent me the two plants, (correct cultivar), anyway. The Aquilegia I'll replace myself. After all, there's Mother Nature, and then there's those darned squirrels. Thanks HCG.

Positive nomibird
(5 reviews)
On Mar 26, 2010, nomibird Gassville, AR wrote:

As always, the plants we ordered came beautifully packed and in wonderful shape at the time we asked for them to be delivered. We have never had a bad experience with this company.

Positive desertdweller5
(1 review)
On Mar 24, 2010, desertdweller5 Tucson, AZ wrote:

Posted on October 6, 2009, updated March 24, 2010
In March '09 I order a couple dozen plants (Agastache, Perovskia, Gaura, Achillea, Gaillardia) from HCG...I received them in a couple of days and they arrived in excellent condition...the packing is very good. Due to health problems it took me about 2 - 3 weeks to get them all planted which is a little longer than they suggest. They have been in the ground for 6 - 7 weeks, survived 15 triple digit days already and excessive wind storms (I live in a rural area out in the desert).....I had 2 agastache plants with blooms within 2 weeks and at this time all the plants are at least a foot high (except the gaillardia!) and 13 are blooming big time.... These plants had the healthiest roots I have ever seen and I could not be happier with their exceptional performance....the prices are a little high but you definitely get what you pay for and I am already making my list for fall planting.

On October 6th, 2009, desertdweller5 added the following:

Received my fall plant order a couple of weeks ago....30 plants carefully packed in four layers in one box and not a broken stem to be found! Took me about six days to plant them all and I have already been rewarded with flowers on 2 of the unexpected surprise! I can not say enough about their wide selection of plants suitable for my sandy desert soil and the superb quality of all plants I have ordered from them. It is easy to distinguish the HCG plants in my garden as they are the biggest, healthiest and have more blooms than any of my locally purchased plants. Thanks to HCG my garden has new life and I am more excited than ever for the continued success and joy of desert gardening.
On March 24th, 2010, desertdweller5 added the following:

I received my Spring planting order last week and as usual all plants were carefully packaged and arrived in excellent condition and they are now happily enjoying the company of the rest of my garden. The plants I ordered and planted last Fall woke up last month and I already have many flowers!!!!
Positive Lazydaisy153
(12 reviews)
On Mar 22, 2010, Lazydaisy153 Lilburn, GA wrote:

|This was my second order with High Country Gardens. The plants were packed extremely well and hydrated. The size of all plants was above my expectations.

Positive jyaroch
(1 review)
On Mar 2, 2010, jyaroch Fairacres, NM (Zone 8a) wrote:

I've ordered three times; all three times they were prompt in delivering good products. I like ordering from them, because they are familiar with the needs of gardeners in my area (Chihuahuan desert, zone 8, very dry), and seem to offer good advice.

Positive TX_gardener
(2 reviews)
On Mar 1, 2010, TX_gardener Brady, TX (Zone 8a) wrote:

I've ordered from HCG twice (now waiting for my 2d order to arrive) and feel they are doing a great job. Selection of plants is terrific; love the availability of native species. My previous order arrived in a timely manner, in great condition and packaging. Plan to order as long as planting space (and my aching back) will allow!

Positive Miria2
(1 review)
On Feb 26, 2010, Miria2 Columbus, NM (Zone 8a) wrote:

The quality of the plants and the packaging are excellent and I have had nothing but a positive, quality experience with customer service. I placed a larger order for fall planting here is southern NM, and, although just February, the earlier plants are already looking wonderful.

Positive terryleverich
(1 review)
On Jan 19, 2010, terryleverich Boston, MA wrote:

Plants are extraordinarily healthy, and High Country Gardens' packing is a genuine marvel. The plants are just the perfect size for transplanting. There are many good plant companies on the Internet, but in my book, this is the best.

Positive Alex_Matt
(2 reviews)
On Dec 7, 2009, Alex_Matt Littleton, CO wrote:

I have been a regular HGC's customer for several years and have found there catalog, selection of plants, packing and service to be excellent. I have never been disappointed in the plants I've received and have found their Yum Yum mix to be perfect for my Colorado garden. I especially appreciate the new additions to their catalog and eagerly await each new addition.

Positive nitadrend
(4 reviews)
On Dec 4, 2009, nitadrend Yorkville, IL wrote:

In June I ordered 3 different sets of agastache. They were a nice size when they arrived. The last set I ordered were planted in the sunniest spot and grew to 3 feet this first year. A week ago, which was late November, in Yorkville, IL, they still had fragrant blooms which I picked to dry in the house. High Country Gardens is my new favorite mail order company.

Positive Badgertalk
(10 reviews)
On Nov 20, 2009, Badgertalk Nashville, TN (Zone 6a) wrote:

Excellent source of penstemons and agastaches. Plants are packed well. Only issue is that their shipping seems high. I would STRONGLY suggest that people order online - not through the catalog. The reason for this is that it is much easier to make sure that you get plants that will work in your area. Many of their plants are specific to desert and dry areas. At the bottom of each page - online- you will see a guide that specifies the conditions that the plant will thrive in. I have planted several plants that were borderline for my area and the key is to plant them in fast draining soil - a raised bed with sand mixed into the soil.

Positive joey62
(1 review)
On Nov 5, 2009, joey62 Gun Barrel City, TX wrote:


Positive mamahuahua
(1 review)
On Nov 4, 2009, mamahuahua Stillwater, OK wrote:

I have had occasions to purchase plants from this vendor for my own home and have had other occasions to recommend them to friends. Plants that my friends and I have received have proven to be sturdy and visually delightful. I am especially pleased with the premium pot that provides greater root depth. I greatly appreciate having a ready source of xeric plants, especially plants cultivated from the wild. I live on the boundary of two zones in OK and deal with extremes of temperature, moisture, and wind, so I need plants that can withstand such variation in conditions. I also enjoy getting emails announcing seasonal sales since my dollars are in short supply these days.

Positive lgwojcik
(1 review)
On Nov 1, 2009, lgwojcik Florida, NY wrote:

I have been ordering from HCG for about 4 years. The packing is amazing.Any question I had was answered promptly.Thanks HCG

Positive shelikesdirt
(1 review)
On Oct 30, 2009, shelikesdirt Baltimore, OH wrote:

I placed my order on a Monday, and it arrived on Thursday. Plants were packaged securely and appeared extremely healthy. Looking forward to ordering again from this company.

Positive greenwicke
(1 review)
On Oct 29, 2009, greenwicke Whitney, TX wrote:

I moved from NY to CO and found myself in a zone with different planting times and a whole new world of plants. After a few years of struggling with flowers and lawn I found the HCG site and a world of info about what to plant, when to plant it and what complimented what. In the middle of a drought, with water restrictions and ugly yard contests I had this great looking lawn thanks to HCG.
Now we have moved to TX and here I am looking for plants and grasses at my favorite site! I agree that the prices are a tad high but the quality is also high, and the service is exceptional-even if you need a plant replaced. Watch for those coupons and you won't find a better place or a better value then HCG Denise Herring

Positive floating_stump
(2 reviews)
On Sep 24, 2009, floating_stump Grafton, WI wrote:

High Country Gardens has a great website. It's very informative, both about the specific plants, and tips in general. They're very clear about when and how they ship, and they plan their shipments to arrive at their destinations on fridays, so you can plant on the weekend (and they don't sit in a warehouse over the weekend).

I ordered eight plants. Two of them were coming out of their pots in the package. I wasn't thrilled about this, but those plants seem to be in good shape. One plant was in sorry shape when I opened the box, and the next day it was clear that it was dead. I have about nine months to order a replacement. Two more of the plants seem to be dying, but that's my fault. I mentioned this, when I e-mailed to discuss what I did wrong, and they offered to replace those as well. I'm not sure I'll take them up on it, since I'm sure it was my fault, but I appreciate the generous offer. It would have been nice to have gotten a planting guide, since these plants were all "xeric" (kinda special cases). Everyone else I order from includes little booklets on how to plant, no matter how mundane the plants.

Not a perfect experience, but I would definitely recommend this company.

Positive iwto
(4 reviews)
On Sep 20, 2009, iwto Thousand Oaks, CA wrote:

I've ordered many plants from HCG over the past few years, and they've all arrived promptly and in great condition. I highly recommend them.

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