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|On May 16, 2020, Dustything Zephyrhills, FL wrote:
Very unprofessional. No shipping updates, you just sorta sit there and wait and wonder for weeks until you end up following up several times via email. They had no problem taking the money right away though.
On May 16, 2020, High Country Gardens responded with:
"On May 19, 2020 1:52 PM, High Country Gardens responded with:
|On Jun 13, 2019, jvw Clinton Township, MI (Zone 6a) wrote:
Posted on May 29, 2019, updated June 13, 2019
On June 13th, 2019, jvw added the following:
I also posted my experience on Google reviews. I asked that they make it right. I was directed to email them and they would make it right. Almost two weeks later I have had no response or credit to my visa. This experience has made me so mad!
On Jun 13, 2019, High Country Gardens responded with:
"On May 29, 2019 8:47 PM, High Country Gardens responded with:
On May 29, 2019 8:47 PM, High Country Gardens added:
On Jun 14, 2019 8:46 AM, High Country Gardens added:
Jennifer, we're working around the clock to wrap up our spring season. Your refund was processed and a confirmation emailed."
|On May 28, 2019, dem2rd Naugatuck, CT (Zone 5a) wrote:
Not sure what has changed this year, but received absolutely the worst looking plants ever from them. Some were DOA, most had dead and broken foliage and thick green slime on the top of the soil. Reached out via email and twitter with pictures documenting the plants. No response. Unfollowed and will not longer get their emails. Literally a waste of over a hundred dollars. Lesson learned.
On May 28, 2019, High Country Gardens responded with:
"On May 29, 2019 4:53 AM, High Country Gardens responded with:
Dear Doris, I'm very sorry that you did not have a great experience with us this year as we really appreciate your repeat business.
|On May 24, 2019, LisaDenver2019 Denver, CO wrote:
Do not use this company! Their customer service is nonexistent! I placed an order in April and they stated on the receipt that the plants would not be shipped until the week of May 6 (which is understandable for Denver’s planting season). On May 10, I received an email saying that the shipping date was changed to the week of May 13. On May 17, I still had not received the plants so I started a chat and sent an email inquiring about my order. The only response was a canned message stating that that I would receive an update on my order soon. By May 21, I still had not received a response so I left a message with customer service (went straight to voicemail). It is now May 24 and I do not have my plants and I do not have any update on when and if my plants will ever be sent. I wished that I would have checked the online reviews before I ordered from this company. Please use another online garden supply company.
On May 24, 2019, High Country Gardens responded with:
"On May 24, 2019 11:11 AM, High Country Gardens responded with:
Lisa, I'm sorry for your frustration. For a number of reasons (such as new technology, weather challenges, low unemployment and even the hemp/cannabis market in Denver, which forced us to move our greenhouses...), we've fallen behind our usual standards in how quickly we're replying to inquiries. All I can tell you is that we're a small, dedicated and passionate team that's working around to clock to both ship orders and respond to customers.
|On May 22, 2019, ChicagoStanton Chicago, IL wrote:
Shipping took more than a week to arrive. Shouldn't plants go overnight?
On May 22, 2019, High Country Gardens responded with:
"On May 22, 2019 10:12 AM, High Country Gardens responded with:
|On May 12, 2019, south_girl Denver, NC wrote:
Disappointing experience. Attracted by the "sustainability" and "native plants" etc. in description, I tried them out for some sage varieties my favorite online dealer didn't carry. Notified Friday, May 3, 2019 that my order shipped that day. Sadly, a Friday shipment pretty much guarantees the order will sit around somewhere over the weekend, and it did. While it's less than a two-day (14 hour) drive from High Country to where I live, the order took 7 days to show up, again on a Friday. Of three plants, one was one very dead and another not doing well. No sign of plant labels anywhere and, since it was 6 pm Friday, no chance over the weekend of identifying which plant was which for the recommended quick planting. When I took a chance on planting the one plant that looked healthy, I did discover the plant ID stick completely buried between plant and (non-sustainable plastic) pot, where you would never see it if you didn't know it was there; not mentioned in instructions. I see HC instituted a new shipping process this year; likely being refined. But in the meantime, recommend checking Dave's WatchDog 30 (top) sellers. To High Country: Please do not contact me; I've spent more time on this already than I can afford. But for the plants' sake, please fix your shipping processes. This isn't it.
On May 12, 2019, High Country Gardens responded with:
"On May 12, 2019 1:13 PM, High Country Gardens responded with:
south_girl, I'm sorry for your negative experience. We're constantly working to refine our shipping, packaging, etc to ensure the best experience at a reasonable cost. One point I would like to clarify is that plants shipped on a Friday do not sit over the weekend. Once they're in the UPS/USPS system, they continue to move over the weekend, thus we purposely ship on Fridays for further points (such as yours) to ensure that you have the products in time to plant the following weekend.
|On May 3, 2019, gryll Marstons Mills, MA wrote:
After many years of ordering with HCG I will never do business with them again. Ordered 2 plants on 4/14 one arrived dead after 8 days of shipping. They sent replacement on 4/29 with an ETA of 5/7 from UPS. That really is unacceptable and I phoned customer service today and spoke to Amy, who proceeded to tell me I should never be ordering from HCG living on the east coast and that the plant I ordered will not survive. I told her I use it as an annual for the hummingbirds and she then told me it does not bloom for 3 or 4 years.Very argumentative and incorrect. I asked her why they keep sending me catalogs if I should not be ordering from them. Then I asked for a refund please and she yelled at me that she would refund my account and HUNG UP ON ME. Good bye High Country Gardens . It has been nice up until this year.
On May 3, 2019, High Country Gardens responded with:
"On May 3, 2019 7:34 PM, High Country Gardens responded with:
Dear Gina, I'm very sorry for your negative experience. I'll send you a direct email addressing some of your concerns, although I'll assure you that Amy's been with us for multiple years and is a very conscientious, knowledgeable and customer-friendly representative.
|On Apr 25, 2019, quarkuud Silver Spring, MD wrote:
I've not been very happy with my experience thus far.
On Apr 25, 2019, High Country Gardens responded with:
"On Apr 26, 2019 10:01 AM, High Country Gardens responded with:
Dear Kathleen, I took a few minutes to look at your order and contact history and I can see why you're frustrated - for that I sincerely apologize.
|On May 26, 2018, vossner East Texas,
United States (Zone 8a) wrote:
HCG mission seem to change when sold to American Meadows. But even before change in mgt, not one Plant that I got from them survived—not a one! Additionally, they are so darned proud of their 5” pots, suggesting that their plants are stronger, when all they seem to do is take a 1” cell plant and stuff it in soiless mix upon shipping. Highly deceiving. I placed a call a week ago to ask horticultural related questions and still waiting. This company is undeserving of my patronage.
On May 26, 2018, High Country Gardens responded with:
"On May 28, 2018 12:18 PM, High Country Gardens responded with:
Dear vossner, I'm sorry to hear that you were not pleased with your plants. We up-post into 5" pots from smaller cells in the late summer or fall the year before. When that happens depends upon each variety and how quickly it grows. Getting plants at the perfect stage for shipment is not easy - plant too early and they'll become root bound in the pot and not do well. Too late and they won't have time to root to the sides/bottom of the pot. This timing is all based on "typical" growing seasons and this winter/spring the weather threw us some real challenges.
|On Mar 9, 2018, joip Wheat Ridge, CO wrote:
Posted on April 20, 2017, updated March 9, 2018
On March 9th, 2018, joip added the following:
Well I took Ethan's advice & planted the twig looking plants I was sent at outrageous prices from HCG. I've spent hundreds upon hundreds of dollars with this company & while their plants USED to be unique & beautifully grown the quality has plummeted since American Meadows took over & HCG moved to Denver. I'm done - I've lost enough time & $$
The plants they offer are now widely available, at better prices, lower shipping costs & much better quality. Don't spend your dollars here.
On Mar 9, 2018, High Country Gardens responded with:
"On Apr 21, 2017 1:39 PM, High Country Gardens responded with:
Dear Joip; I'm sorry that it's taken a few days to get back to you and that you were not happy with your order. I took a look at your account and am confused as the web order you're referring to did have the Apache Sunset on it. As for the varieties that we ship dormant, each plant is different - that's what makes our High Country selection so unique. Some wake up later than others and based on our experience, some transplant more successfully in one form or another. We do all that we can to make sure our customers are successful with our products and as always, guarantee your satisfaction. The credit we issued you that you used on this order is an example of how we stand behind our products. Please plant and care for your order and let us know how they turn out once they've acclimated to your garden and once ground temperatures in your area of Denver have warmed a bit more. As always, we want you to be happy. Best, Ethan Platt, President"
|On Oct 4, 2017, ArlynnG Urbana, IL wrote:
Last year, in September, I ordered three poppies, which I planted. In the spring, only two had survived. I called the company, and they told me that it was too early for the poppies to come up in my zone. When I explained that the other two had several sets of leaves, they still required me to wait a month to call for a replacement. I did so, and they sent me another poppy plant, which did not survive the summer. My other poppies thrived. I gave up, found a poppy at a local nursery, and it is doing fine in the same location.
On Oct 4, 2017, High Country Gardens responded with:
"On Oct 4, 2017 3:40 PM, High Country Gardens responded with:
ArlynnG, I'm sorry that your poppies did not survive. They can be notoriously finicky to grow, but our customers generally have great luck with them.
|On Sep 27, 2017, AmberWave Oklahoma City, OK wrote:
The current HCG experience leaves me longing for the HCG of old. Like 10 years ago when the plants you received in the mail were large and healthy. Back in the day, customer service was top notch and the representatives had personality.
On Sep 27, 2017, High Country Gardens responded with:
"On Sep 28, 2017 8:10 AM, High Country Gardens responded with:
Dear AmberWave, Thank you for the multiple orders you've placed with us and I'm very sorry for your frustration.
|On May 27, 2017, PinkRoses7 Oklahoma City, OK wrote:
The Butterfly Bush I ordered arrived dead in dry soil, had not been watered or even moistened before shipping.
On May 27, 2017, High Country Gardens responded with:
"On Jun 5, 2017 9:40 AM, High Country Gardens responded with:
|On May 26, 2017, Nobody Frankfort, KY wrote:
I have to concur with negative reviewers on quality and size of plants I received. I received three very, very small plants in 2 1/4 pots with dry medium. I am just glad that I did not spend more than I did.
On May 26, 2017, High Country Gardens responded with:
"On Jun 5, 2017 9:36 AM, High Country Gardens responded with:
Sorry you did not feel as though you got good value. We sell our plants in 2.5" or 5" pots, as noted on each product page. Our watering cycles are designed to ensure that your plants arrive in the best possible shape for transplanting. I hope that you planted and care for your plants as directed and that you have great success.
|On May 15, 2017, texascondor Buchanan Dam, TX wrote:
I recently ordered about $700 worth of plants from High Country Gardens. I have used them in the past, and knew the plants would be smaller than at a nursery, but they were always healthy and grew well.
On May 15, 2017, High Country Gardens responded with:
"On May 15, 2017 3:25 PM, High Country Gardens responded with:
Dear Alan, I see that you reached out to us via email on Saturday regarding your order - sorry we have not gotten back to you. It usually takes us a day to get through the weekend's emails during the busy season. But most importantly, I'm very disappointed to hear that you were not happy with the quality of your order.
|On Apr 28, 2017, CarolMcKenzie Irvine, KY wrote:
I had placed two orders with High Country Gardens. They shipped just fine, on time, and very quickly. However, they shipped barely live plants. I find the irony here that they tout xeriscaping, but come on. They should have been watered before they were sent.
On Apr 28, 2017, High Country Gardens responded with:
"On May 1, 2017 8:58 AM, High Country Gardens responded with:
Carol, sorry that we took a few days to reply. I wanted to make sure that our greenhouse manager took a look at some of the specific plants you purchased before getting back you.
|On Apr 24, 2017, Mid12nt Stone Mountain, GA wrote:
I placed an order back in March, and a month later I still have not received my plants, nor a response to my email asking about my order. Also despite the fact I placed an order and am (or was) on their e-mail list, I am unable to login to their site to check the status of my order nor have I gotten an email providing assistance with my "forgotten" password.
On Apr 24, 2017, High Country Gardens responded with:
"On Apr 25, 2017 9:43 AM, High Country Gardens responded with:
Dear Mid12nt: I'm very sorry for the confusion over our order. In the live plant business when you're growing over 400 varieties, it's very challenging to hit your planned ready date on 100% of them. In your case, one of the plants on your order (Panicum Ruby Ribbons) was not ready to ship on your promised date. Since it is impractical for us to call each order that's influenced in a situation like this, we have to rely on email. You (and all other orders with Ruby Ribbons) were sent an email on 4/11 notifying of the order delay and asking that you call us if you wanted to discuss other options. Unfortunately, it gets harder and harder to ensure that our emails arrive in peoples' inboxes. In your case, it appears as though our communication was lost in cyberspace!
|On Apr 23, 2017, Alonza Charlottesville, VA wrote:
I purchased $367 of garden perennials...order 300100180 on April 9th.
On Apr 23, 2017, High Country Gardens responded with:
"On Apr 24, 2017 8:15 AM, High Country Gardens responded with:
Ohhh Alonza, there are days where despite our best efforts, we just can't win!! Your order was one of those cases. You placed your order on Saturday the 8th and called us to make the plant change on Tuesday the 11th. Unfortunately, your order had already been printed and sent to the greenhouse for fulfillment. We were able to catch it before it shipped, but that's where we slipped. I don't need to get into all the technical reasons as to why swapping out one item was complicated and why it delayed your order, but ultimately we messed this one up.
|On Oct 12, 2016, KDonovan Lyons, CO wrote:
I was very excited to have found High Country Gardens and ordered Dog Tuff grass plugs from them on Oct 6 for planting in zone 6. I was impressed by the website and its statement that they ship when it's appropriate for the zone being shipped to. The transaction posted in my account on 10/7. High Country Gardens called me to verify my shipping address within three days after placing my order. I called today (10/12) to check on the status of shipping and because one portion of their website stated the plugs could be planted in the fall while another states planting in the spring. I was told today that the plugs would be shipped to me next week ( 2 weeks after the order was placed and my account was charged). I asked about the fall/spring planting question and was told that they apologized and it was too late for planting this year. It was only because I phoned and raised the question about planting times that the shipment was stopped despite the website's statement that they ship when appropriate for the order. I've recently paid to have my existing lawn cleared in preparation for planting this fall, money I will now have to eat. My only experience with this company has been negative.
On Oct 12, 2016, High Country Gardens responded with:
"On Oct 12, 2016 4:16 PM, High Country Gardens responded with:
|On May 24, 2016, Adrienneny New Jersey 6b, NJ wrote:
I dislike writing a negative review but my experience with High Country Gardens was negative in multiple ways. I’m disheartened to read how they respond to some of the negative reviews here too.
On May 24, 2016, High Country Gardens responded with:
"On May 25, 2016 8:25 AM, High Country Gardens responded with:
|On May 14, 2016, donsch Random Lake, WI wrote:
The plants that I received were small and not worth the price that I paid for them. I contacted the company and mentioned that one of the items received was pretty small and probably would not survive if planted and requested a bigger replacement and/or refund. Two days later I still have not received an email response to my inquiry. It appears that their customer service is not very prompt when it comes to answering emails.
On May 14, 2016, High Country Gardens responded with:
"On May 14, 2016 9:06 PM, High Country Gardens responded with:
Dear Don, I'm sorry that you were not pleased with the size of your plants. We work very hard to set customer expectations through our product details, "how your plants will ship" photos and our videos. As always, everything we sell comes with a 100% satisfaction guarantee and we always want to see our customers happy.
|On Jul 11, 2015, tomato2 Placitas, NM wrote:
I have done thousands of dollars worth of business from HCG over the past 10 years & their greenhouses are not 5 miles from my house (yet I cannot go there & select the plants - they ship them to you at significant cost). I bought 5 plants from them in 2014 & was appalled by the tiny size. I called them & the rep said "if they are alive, that's all we promise". HCG was bought out last year by an outfit from New England I will not do business with them ever again.
On Jul 11, 2015, High Country Gardens responded with:
"On Jul 13, 2015 9:36 AM, High Country Gardens responded with:
Dear tomato2, I'm sorry that you were not happy with your plants. Our 100% satisfaction guarantee is just that - if you're not satisfied, we make it right. "If they are alive, that's all we promise" simply is not our philosophy - we wouldn't stay in business long with that attitude! We looked in our records and can't find a record of anyone from Placitas calling to talk about quality or request a resolution. Feel free to call and ask for me directly if you don't feel that this is accurate.
|On May 27, 2015, chwagn11 Ulysses, KS wrote:
The plants are expensive for the tiny size. The local nurseries have same plants only much bigger and not an high shipping charge. I have ordered every year and seem to get much smaller plants every year. The shipping is very slow. The last order was two weeks delayed because of internal computer problems, this order of seed I have not even got a tracking number yet. I have emailed them but they do not respond. I have decided to not use them anymore for the size of plants, price, and service it just is not worth it in my opinion.
On May 27, 2015, High Country Gardens responded with:
"On May 27, 2015 3:44 PM, High Country Gardens responded with:
Dear Chris, We're sorry you were not happy with your order - you've been a great customer for multiple years and we'd hate to lose you.
|On May 24, 2015, palindromeami Saint Paul, MN wrote:
I am an experienced gardener with an extensive mail order history. This is my first negative review. I ordered from High Country Gardens for the 2014 season. One of the plants they sent was the wrong cultivar, one that will not grow in my region. They were not able to replace it with the correct plant. I requested a refund. Instead I got a credit. The remainder of the plants went into the garden. Only one has established well. All the others are slow, more so than anything else I planted that season. One of them I also ordered from another company by mistake. The other company's plant put on twice the growth and came through the winter better. This spring I decided to use my credit and be done forever with this company. The plant arrived last week, snapped off about two inches above the base, probably because the plant had been grown in uneven light and was shaped like an S, and then packed poorly. I request a refund, NOT a credit. Guess who got a credit instead? I so want to be done with this company!
On May 24, 2015, High Country Gardens responded with:
"On May 26, 2015 11:10 AM, High Country Gardens responded with:
|On Jun 2, 2014, cmartell Spokane, WA wrote:
I've used HCG for a year now. It started off as overpriced but decent. It has steadily declined to overpriced with low quality plants, nonexistent customer service, and slow shipping.
On Jun 2, 2014, High Country Gardens responded with:
"On Jun 3, 2014 10:04 AM, High Country Gardens responded with:
|On Apr 26, 2014, xuling Windsor, CA (Zone 9b) wrote:
Posted on October 24, 2012, updated April 26, 2014
On October 24th, 2012, xuling changed the rating from positive to negative and added the following:
The mailing service has gone down hill. Three plants were ok but very small and the dirt was flying all over the box. The two cactus were a joke they were so small. I didn't even know one was in its containter because it was so small and the dirt was so loose that it covered the plant up. I replanted them immediately and cleaned them up. I am not ordering from HCG anymore. Xuling
On April 26th, 2014, xuling added the following:
Of the plants that I ordered in the above, ALL have died but the two cactus. The cactus actually are a little larger than my thumb now. They are going to live but are so small that I will never see them bloom. If it were possible I would give the company a Double Negative.
On Apr 26, 2014, High Country Gardens responded with:
"On Oct 25, 2012 9:24 AM, High Country Gardens responded with:
I am sorry to hear of your recent order. Please contact customer Service to process a claim. We do have a 100% guarantee and would like to rectify this for you.
On Apr 26, 2014 9:00 PM, High Country Gardens added:
|On Apr 22, 2014, corirusson Alpine, UT wrote:
Posted on December 20, 2007, updated April 22, 2014
On April 22nd, 2014, corirusson added the following:
I ordered one of the pre-planned gardens. One of the plants was missing and also the map for planting.
I called customer service and they offered to email me the plan. Great ...but they only sent me the first page; still no planting instructions.
I called again and another rep told me they would email the second page right away.
Still no planting instructions. Still waiting and plants have been sitting for a week, waiting to be planted.
On Apr 22, 2014, High Country Gardens responded with:
"We apologize for any miscommunication. We immediately contacted with corirusson and processed a refund for the 2 additional vases including shipping and handling.
On Apr 23, 2014 11:21 AM, High Country Gardens added:
Corirusson, Sorry for the issues with your order. The 2nd page of the map was sent to you this morning - the rep didn't realize that it was 2 separated files. The replacement for your missing plant has been entered and will ship within the next few days.
|On Oct 5, 2013, muckles13 Ault, CO wrote:
Received my bulb order last week. Four of the 12 of the one variety were unplantable: desiccated, broken. Not only that, they were in a very hard to open plastic bag. I had to hunt down scissors to open it. No plant labels with any of them either. I contacted the company the same day. They were to send out new bulbs that day "or the next." That was a week ago and I find out that they haven't even shipped. Plus when they do ship, it's coming from Vermont--clear on the other side of the country, while I live in Colorado. I do know they company was sold, but New Mexico is a bordering state, so to have things shipping from Vermont is stupid, plus I'm looking at a two week wait now. The order was supposed to come FedX, but they went to the post office, so that was yet another delay
On Oct 5, 2013, High Country Gardens responded with:
"On Oct 5, 2013 1:23 PM, High Country Gardens responded with:
|On Jul 25, 2013, Hypatiacat Bisbee, AZ wrote:
I place a large order with this company sometime around March. I wanted time to get my plants in, and I needed to plant early. I was misled as to how soon they could or would ship my plants, and never quite given an exact answer as to when they would ship.
On Jul 25, 2013, High Country Gardens responded with:
"On Jul 25, 2013 4:12 PM, High Country Gardens responded with:
|On Jul 9, 2013, Ever_Blooming Camden, ME wrote:
I am a professional fine gardener who has been in business for 18 years with 10 employees. I've designed over 200 gardens and written a best-selling garden design book. I ordered 8 varieties of plants on May 2, 2013. I finally received half of the varieties on June 24, 2013, and most of the plants I did receive were dead. They had been frying in a hot box in transit for days without moisture, and they were crisp. I sent the company photos and suggestions about how better to pack the plants. They dithered (said the plants in the photos looked fine, for example) and justified their packaging system (no moist paper towels, no plastic bags, nothing substantial to even hold the soil in the pots, dry newsprint wadded around the plants in the box), and finally agreed to resend the worst ones. I received the new plants, which were also totally fried and packaged badly like the first ones. In addition, one of the plants had spider mites. I sent photos and they again justified their packaging system (they do not understand customer service, these people) and said they will refund part of what I paid. I will definitely never order from these people again. All that time I wasted taking and sending photos, plus they didn't even tell me they didn't have half the varieties I wanted until six weeks after I placed my order. Maybe the problem has to do with the company changing hands last February?
On Jul 9, 2013, High Country Gardens responded with:
"On Jul 11, 2013 9:50 AM, High Country Gardens responded with:
|On Jun 7, 2013, ROSES_R_RED Mount Bethel, PA (Zone 6a) wrote:
Posted on June 7, 2013, updated June 7, 2013
On June 7th, 2013, ROSES_R_RED added the following:
I had no responses or information about my order until I posted here at Dave's Garden and only then did I get any attention or information. You never contacted me to tell me that you had no inventory on this plant until I posted HERE!
On Jun 7, 2013, High Country Gardens responded with:
"On Jun 7, 2013 8:24 AM, High Country Gardens responded with:
|On Jun 6, 2013, megs419 Buda, TX wrote:
Posted on June 4, 2013, updated June 6, 2013
On June 6th, 2013, megs419 added the following:
I really appreciate the effort you are making to reach out to the people on this review site, and I appreciate you taking a look into my issue.
On Jun 6, 2013, High Country Gardens responded with:
"On Jun 5, 2013 10:31 AM, High Country Gardens responded with:
megs419, There's no excuse for why your order has yet to ship. All I can tell you is that we've really struggled with the systems that we inherited when we took over High Country on Feb 1. I can see your order in the system, but I cannot explain why it doesn't print when we pull orders ready to ship.
|On Jun 4, 2013, streeterpl Washington, IL wrote:
I placed an order May 12th and still have not recv'd my plants. They took my money right away though! I emailed them and got the response of it will ship next week, well I still have not recv'd my plants and my emails go unanswered. Very frustrated with this company! Not happy at all!!!
On Jun 4, 2013, High Country Gardens responded with:
"On Jun 5, 2013 9:44 AM, High Country Gardens responded with:
streeterpl, I'm sorry to see that your order was voided. After a very difficult transition this spring, we're going to be caught up on our order shipping by Tuesday. I hope that as we get High Country back up and running, we have a chance to re-earn your business in the future.
|On Jun 3, 2013, nmcclain Denver, CO wrote:
Posted on May 24, 2013, updated June 3, 2013
On June 3rd, 2013, nmcclain added the following:
In light of president's response, I was hopeful of receiving my order last week as promised. No such luck. Still waiting. Maybe this week?
On Jun 3, 2013, High Country Gardens responded with:
"On May 24, 2013 2:21 PM, High Country Gardens responded with:
Mr. McClain, sorry for your frustration. As you can see below, we're madly trying to stay on top of our orders, having taken over High Country on Feb 1. We're shipping hundreds of orders per day, but got behind partially due to the difficult weather you had in April and early May in Denver as well as issues with the inventory and order processing system we inherited.
|On May 30, 2013, cbroas1 Highfill, AR wrote:
I too am having problems with High Country Gardens. I placed an order (my first) in early May and still have not received it. I have sent 3 emails and left 2 voice mails. The first email was
On May 30, 2013, High Country Gardens responded with:
"On May 30, 2013 6:32 PM, High Country Gardens responded with:
Please contact me and I will gladly assist you. We have been receiving a high volume of calls and emails and apologize it has been difficult reaching us.
|On May 30, 2013, Doanechilcoat Clive, IA wrote:
Since 2006 I've purchased from HCG 1-3 times a year. I've always been delighted in all respects. Plant quality, plant variety, service. A few years ago I was in Santa Fe and visited in person and was also impressed.
On May 30, 2013, High Country Gardens responded with:
"On May 30, 2013 6:25 PM, High Country Gardens responded with:
I do apologize you have not been able to reach us. We have been working to fill orders as quickly as possible but have run into some inventory issues along the way. As you know this is not the norm for HCG and we are working around the clock to get caught up. I would be more than glad to assist you with your order. Please do email me and I will resolve this for you.
|On May 29, 2013, katoom Aurora, CO wrote:
Tried contacting them about an issue with an order. They refused to answer several e-mails. Customer service never answers the phone. They used to be a good company but I will never buy from them again.
On May 29, 2013, High Country Gardens responded with:
"On May 29, 2013 3:22 PM, High Country Gardens responded with:
Katoom, I just sent you a d-mail seeking further information.
|On May 25, 2013, rugbycrumpet Sharon, MA (Zone 6a) wrote:
Posted on February 28, 2013, updated May 25, 2013
On May 25th, 2013, rugbycrumpet changed the rating from positive to negative and added the following:
Obviously, I am seeing a trend here. This company is experience some serious issues with their fulfillment and shipping logistics as a result of the recent sale to American Meadows.
I purchased $200 worth of plants back in February with an expected shipment date of late-April. I did not receive anything by mid-May even though I received a shipping confirmation from their at end of April. Customer service took a week to respond to their emails. Online chat does not work.
I finally cancelled the order.
I am extremely disappointed with this transaction as High Country Gardens was one of, if not my favorite online nurseries in the past.
On May 25, 2013, High Country Gardens responded with:
"On May 25, 2013 12:46 PM, High Country Gardens responded with:
|On May 23, 2013, ElsbethL wrote:
I placed my order with High Country Gardens in March. The plants didn't arrive when they were scheduled to. Then I received messages saying the order was held up by some plants. Then I got a couple of small refunds.
On May 23, 2013, High Country Gardens responded with:
"On May 23, 2013 8:05 PM, High Country Gardens responded with:
I do apologize for the delay with your order. Per my voice message this evening I have canceled your order per request and refunded you. Please feel free to contact me.