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|On Jul 7, 2018, montanagoose Kalispell, MT wrote:
Posted on June 29, 2018, updated July 7, 2018
On July 7th, 2018, montanagoose changed the rating from negative to neutral and added the following:
I would like to thank Angela Davenport for her assistance. She kindly saw to it that I was issued a full refund for the tree.
On Jul 7, 2018, Park Seed Company (aka Park's Gardens) responded with:
"On Jul 2, 2018 8:26 AM, Park Seed Company (aka Park\\\'s Gardens) responded with:
I am so sorry to learn that you disagree with our guarantee policy when ordering outside of the recommended hardiness zones. We understand people seeking an outlet to voice their opinions and we do try our best to resolve all the complaints and concerns brought to our attention from all online garden forms. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Park Seed would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.
On Jul 9, 2018 11:38 AM, Park Seed Company (aka Park\'s Gardens) added:
You're very welcome, Customer Service is important and we always appreciate the opportunity to address any dissatisfaction with our products and services. Thank you for allowing me to assist you.
|On Jun 14, 2017, dysco83 Fernley, NV wrote:
I've been ordering from parks for a few years now, but only seeds. This year i decided to try plants. I ordered tomato plants on 2 occasions and they arrived in very poor condition both times. I emailed them the first time and never got a response. I gave them another shot hoping it was just a fluke. The next set of tomato plants also arrived in bad shape, but this time i was able to nurse a few back to life. I ordered 2 white peach trees and a 6 pack of pepper plants on my last order. The peppers arrived in good shape and continue to do well. The peaches arrived very beat up with nothing on the roots to keep them moist. Most of the buds were heavily damaged. I planted the peach trees anyway to see if they could bounce back. After all of this I will keep ordering seeds from parks but I think I'm done with their plants and trees.
On Jun 14, 2017, Park Seed Company (aka Park's Gardens) responded with:
"On Jun 14, 2017 2:10 PM, Park Seed Company (aka Park\'s Gardens) responded with:
I am so sorry to learn that your plants did not arrive in good condition. I hope you have reached out to ur customer service department for an adjustment to your account. If not please contact me directly at the address below and reference this post please. I'll be more than happy to look into a resolution for you.
|On May 18, 2017, C4nier Reston, VA wrote:
The good: On April 21 I ordered 3 Rozanne Geraniums and 3 packets of seeds. The geraniums came quickly and though they were packaged pretty well with shredded paper, they just are not tough plants and were a bit broken up. They have survived though and 2 out of 3 are doing really well. The third will make it, but only has one leaf. The price was very good for this patented hybrid and I kind of wish I had ordered more.
On May 18, 2017, Park Seed Company (aka Park's Gardens) responded with:
"On May 19, 2017 8:53 AM, Park Seed Company (aka Park\'s Gardens) responded with:
I would like to assist in bringing a solution to your issues with your seed shipment. Please email me with your name, address, and order numbers so that I may help you with this situation. We at Park Seed would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.
|On Oct 7, 2016, Missosprey Tulsa, OK wrote:
Posted on October 2, 2016, updated October 7, 2016
On October 7th, 2016, Missosprey changed the rating from negative to neutral and added the following:
UPDATE: October 7th 2016
Someone from the website saw my review and offered an almost full refund of all the products I've ordered for them. While I am extremely happy about this, I still feel critical of their return policy - it should at the very least be increased for bareroots and the fact it took me writing a bad review to get any attention from them. I will update again once I get a new set a products from them with my new credit.
On Oct 7, 2016, Park Seed Company (aka Park's Gardens) responded with:
"On Oct 3, 2016 11:03 AM, Park Seed Company (aka Park\'s Gardens) responded with:
I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order numbers so that I may help you with this situation. We at Park Seed would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.
|On May 5, 2016, IN55 Cashmere, WA wrote:
Posted on May 4, 2016, updated May 5, 2016
On May 5th, 2016, IN55 changed the rating from negative to neutral and added the following:
As per Angela's request I contacted her at Parkseed through email and was extremely pleased how fast she answered me. They resolved my issue to my complete satisfaction and I am changing my rating from a Negative to a Neutral due to the fact that Angela is extremely helpful and Parkseed has a very valuable employee. I still hope they will work on their customer service and website issues - maybe during off season? As Angela mentioned to me and other posts during the peak season the emails can fall behind due to the call volume in their call center and due to the volume of emails they receive daily. I wish them the best for the future.
On May 5, 2016, Park Seed Company (aka Park's Gardens) responded with:
"On May 5, 2016 11:01 AM, Park Seed Company (aka Park\'s Gardens) responded with:
I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.
|On May 19, 2015, Sharon65 Ogdensburg, NY wrote:
Posted on May 11, 2015, updated May 19, 2015
On May 19th, 2015, Sharon65 changed the rating from negative to neutral and added the following:
Park Seeds sent me extra seeds in response to my complaint, which is nice, so I'm changing it to a Neutral.
Angela is a good employee, I hope they appreciate her.
On May 19, 2015, Park Seed Company (aka Park's Gardens) responded with:
"On May 11, 2015 4:43 PM, Park Seed Company (aka Park\'s Gardens) responded with:
|On May 18, 2015, bullfrog357 Townsend, DE wrote:
Posted on May 14, 2015, updated May 18, 2015
On May 18th, 2015, bullfrog357 changed the rating from negative to neutral and added the following:
The seeds I ordered finally arrived. It took a bit longer than I expected but the dilemna has beed resolved. Thank you Angela for explaining what they failed to tell me they were using UPS not USPS.
On May 18, 2015, Park Seed Company (aka Park's Gardens) responded with:
"On May 14, 2015 9:05 AM, Park Seed Company (aka Park\\\'s Gardens) responded with:
I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. I would like to review your account so that I may bring a better resolution to your issue. . During the peak season it can take several days to get a response due to the volume of emails we receive daily. However I will be more than happy to assist with your order, please email me directly at [email protected].
On May 18, 2015 2:52 PM, Park Seed Company (aka Park\'s Gardens) added:
Your very welcome, so glad to learn that your seeds delivered. Thank you and if I may be of further assistance please feel free to send me an email.
|On May 6, 2015, reeve1 Plano, TX (Zone 8b) wrote:
Posted on May 3, 2015, updated May 6, 2015
On May 22nd, 2012, reeve1 changed the rating from positive to negative and added the following:
I have experienced ALL the problems listed here - like deceptively selling seeds from 2011 by putting a 2012 sticker on the label and selling them as this year\\\'s product, poor seed count, poor packaging of tiny seeds and not providing a paper envelope inside the seed pack, poor viability of seeds, and all the other complaints and problems listed here.
But, the last straw is them not honoring their guarantee. It\\\'s like chasing a jack rabbit trying to get someone to follow through with what they say they are going to do once you get off the phone. I started doing this in writing so I had something that I could go back to my credit card company with. They sold me Pee Dee Liriope, their website says it has bright Yellow leaves, and the pictures show this. When I received them, they were medium green and looks like generic Liriope, not even close to the picture on their website. When I contacted them, a horticulturist got involved and stated that they needed a week to test the product. After a week with having the plant at her desk, she responded back to me saying that they acknowledged the misrepresentation and would issue a full refund for the full amount to my credit card. Weeks later, I receive a credit voucher towards more purchases, and they didn\\\'t even refund the shipping. Since this was the only item on this order and after explaining to them that this was their mistake, not mine, and I would not have ordered these if the item had been properly identified. They promised to issue a refund, but it\\\'s been over 2 months now and 3 attempts to email, to be promised the refund in 10 days, and I get nothing. Each person promises that they just initiated a refund to my card and then I don\\\'t see anything.
I\\\'m issuing a chargeback today on my credit card and am finished shopping with these crooks! I only hope that they will finally go out of business soon so we can have one less obstacle and avoid the continuous problems that usually come with doing business with Park\\\'s and trying to purchase quality plants for my home and garden. They are not our friends.
On July 7th, 2012, reeve1 added the following:
To date, I have called both Park Seed and their affiliate, Wayside Gardens, and have been told 4 TIMES that they are sorry, the credit is NOW issued, and I should see it in 7-10 days. Nothing has been done. I\\\'ve finally called my credit card company to dispute the charges. Life is too short than to have to waste it dealing with Park Seed\\\'s incompetence.
On April 4th, 2014, reeve1 added the following:
The incompetence continues! I don\\\'t know why I think my experience is going to be different than it has been in previous years. I ordered the Rising Sun Redbud and some Inca Ice Alstroemeria in December 2013. Not a word from them about when they might ship, or a heads up when they had charged my card. But, I learned that the order was shipped 3/5. Apparently, the box came to UPS empty and they supposedly contacted Park about filing a claim. It\\\'s 4/4 as I type this and I just learned about all this. While Park has spent 3 weeks filing a claim to get their money back, no one at Park has the courtesy or mindset to contact me to let me know what has happened to my order, or even start the replacement process. I had to call to find all this out and then was told they are still working out the claim. I had to ask for them to ship out the replacements. It\\\'s like dealing with children or like they are all on drugs and have to be told what to do. Absolutely No proactive actions or basic customer service.
I also had another order with seeds. None of them sprouted. I had purchased the same seeds from Express Seeds and have almost 97% germination rate. Clearly these seeds are old. How old is the question. There were Surfina Petunia plants on the order, both scheduled to ship next week. I asked to cancel them and they said they have already shipped. When I told her they show shipping on Monday (today is Friday) she said they can\\\'t cancel both plants, only one. I can\\\'t see Park\\\'s lasting much longer with this kind of failure to provide not even best efforts but the most basic of customer notification and support. Absolutely unbelievable.
On April 23rd, 2014, reeve1 added the following:
Just STAY AWAY! They are having bigger problems than I can possibly list here. I\\\'m getting dead plants, no one responds to emails, and I am getting the phone hung up on me and talked down to like I was some piece of trash. I don\\\'t know what\\\'s happening there but it\\\'s so bad that I can\\\'t see them staying around much longer. I\\\'m so fed up that I will never do business with them.
On May 3rd, 2015, reeve1 added the following:
Worst experience yet! I ordered from another company and didn\'t know it was a PARK company. Lo and Behond, the same crappy experience! I wish I could get a list of every company they buy before I order from them. They seem to poison everything they touch. They are worse than common criminals! Lie, cheat and steal!
On May 6th, 2015, reeve1 changed the rating from negative to neutral and added the following:
Apparently, there is one person at Park's that doesn't have TOTAL disregard for customers. I've had so many bad experiences and felt like a fool for coming back. But, I love gardening, I love new and hard to find items, and this has been the reason for Park's existence lately. Unfortunately, the people they hire must deal with such angry people on a daily basis that they've become callous and angry themselves! But, not so with one person, 'Angela Davenport' [email protected]. While the negatives so heavily outweigh the positives (plant quality, packing, prices, customer support, quality control, and more) I cannot see changing my negative to a positive. But, Angela's kind and thoughtful assistance has helped raise this to Neutral (against my better judgment). Angela gets an A+ for her compassion and for handling the problem without immediately looking for any opportunity to avoid giving a refund, replacement or any expense on Park's part by putting blame on me, unlike the many others. Unfortunately, she's a single diamond in a sea of coal. I'm leaving this Neutral until I can see some improvement in product quality and customer service without having to find the Angela's within the company whenever there is an issue, which it seems there has been some issue with every order I've placed in the past 2 years, every instance! The other reviews here don't lie and give a clue that Park's needs to make significant improvements in every department if they want to avoid the 90%+ negative ratings they have been getting from about every customer that tried to do business with them. Hiring Angela was a good start! But, this company needs some major changes from top to bottom! MAJOR!!
On May 6, 2015, Park Seed Company (aka Park's Gardens) responded with:
"On Aug 26, 2014 2:40 PM, Park Seed Company (aka Park\\\'s Gardens) responded with:
We have reviewed your posting on Dave\'s Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help.
On May 4, 2015 8:30 AM, Park Seed Company (aka Park\'s Gardens) added:
I am sorry to hear you are dissatisfied with our service. I would like to help with your situation. Thank you for emailing me directly, I will be in touch as soon as I research and review the information you have sent to me.
|On Jun 4, 2014, pattygreengenes Lansdale, PA wrote:
I ordered plant hoops and they arrived in a timely manner. I have used these for years and am happy with the hoops and their longevity.
On Jun 4, 2014, Park Seed Company (aka Park's Gardens) responded with:
"On Aug 26, 2014 2:44 PM, Park Seed Company (aka Park\'s Gardens) responded with:
We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help.
|On Mar 3, 2014, Doughster4 Bowleys Quarters, MD wrote:
Have ordered from them for YEARS. Unfortunately, they are not the same top notch company they used to be. Bankruptcy and new owners has resulted in quite a few changes in not only the catalogue, but also prices and service.
On Mar 3, 2014, Park Seed Company (aka Park's Gardens) responded with:
"On Aug 26, 2014 2:32 PM, Park Seed Company (aka Park\'s Gardens) responded with:
We sorry to hear you are dissatisfied with our service. We would like to hear about your situation. Would you please provide us with your name, address, order # , and phone number and we will gladly work with you toward some sort of resolution in this situation.
|On Aug 7, 2013, otiliarts Toronto,
Hello everyone. I wished I read all the negative reviews before ordering. I have just ordered today, August 7th, 5 packages of 100 seeds each, of Munstead Lavender. I really hope I will get them in a short time and that there will have the exact number of seeds in each package. I also hope I will get Munstead lavender, not something else. Wish me luck!
On Aug 7, 2013, Park Seed Company (aka Park's Gardens) responded with:
"On Aug 26, 2014 1:51 PM, Park Seed Company (aka Park\'s Gardens) responded with:
We would like to assist in bringing a solution to your concerns. Please email us with your name, address, and order number so that we may help you with this situation.
|On Mar 25, 2013, GrahamTouch Trenton, NJ wrote:
Has anyone else had trouble with germination of their Park Seeds during the past couple of years? I became suspicious before it actually happened when I noticed the seed packets had started to use a removable "packed for" label. I thought they used to have the date printed right on the gold packaging. Last year I noticed the small removable label and found it odd. Then, last year I have much lower germination rates on seeds I had grown 2 year and 1 year earlier from the same company-same seeds. Now this year, it's a bit early yet but I'm wondering if it's happening again. I ordered every type of Canna seed available. The first year almost every seed germinated, last year it was about 75 percent of them. This year they had a new Canna and oddly THAT one germinated just fine and all of them sprouted. Meanwhile, the others that would have sprouted by now have not. I may be a bit premature in my concern and I will follow this up in a week. I know what some will say, oh maybe they froze in the mail etc. Well, no, it was very mild during the week of both deliveries and they did not sit outside. I have a really nice grow tent with expensive 200 watt grow lights which I tend to like a mother hen, as I think we all do. ANOTHER ISSUE that I absolutely HATE about Park Seed-When you go onto their website, even if you just look and don't buy, their website dumps strong tracking cookies on your computer and if you visit Ebay and other sites, all of a sudden you notice that the same items you looked at on Park Seed are now advertised on your Ebay page and others !!!! I've had to go into Control Panel, Internet Options and DELETE COOKIES and TEMPORARY FILES. This is part of the reason why I'm wondering if they are selling old seeds, because a company that has to tag these cookies on your computer isn't exactly above-board with their intentions. One more thing-if you order something and they don't have it I assumed that's the end of it. However, all of a sudden your bank account is debited much later when they get the item in stock which can throw your bank account out of whack, and they do it with no notification. Do you suspect they are re-selling outdated seeds with new date labels added to the packets? Thanks for reading.
|On Feb 7, 2013, Jenbabe1 Covington, LA wrote:
Oh how I wish I would have read the reviews sooner. I ordered seeds from them for the first time on Jan 30. Thankfully, it was a small order as I never place large orders with anyone until I feel I have adequate personal experience with them. But here it is Feb 7 and no indication as to when my order will be shipped. Now maybe I am jumping the gun here, but I have ordered from 3 other companies since Jan 30 and have received all of my orders from the 3 other companies already. After reading other posts, I feel some anticipation of a long wait ahead of me. At least, it was a small order, but I really could have purchased the seeds from one of the other companies and had them already.
|On Oct 1, 2012, vommarlowe Overland Park, KS wrote:
Posted on September 26, 2012, updated October 1, 2012
On September 26th, 2012, vommarlowe added the following:
I sent them another email, but still have not heard back. I'm hoping they'll just refund my money for the incorrect plants, since it's too late to plant the right variety.
Also, the pansies were obviously grown in much smaller plugs and then put into the larger 6-packs later. Some of them are rootbound because the roots were so tightly bound they never uncurled into the larger dirt. I didn't even know people did that kind of thing. Just goes to show, I guess. I'm hoping my careful TLC will pull them through.
Lesson learned. I will not be ordering from Parks again. :/
On October 1st, 2012, vommarlowe changed the rating from negative to neutral and added the following:
I received an email from Park's customer service. They apologized for sending the wrong plant and said they would refund the cost of it.
That seems fair, but I will probably not order again, given my experience.
|On Jun 12, 2012, naa9033 Omaha, NE wrote:
In January Park Seed promoted a free shipping offer via email. Apparently I missed the fine print about the fact that only the standard shipping was free and an express fee would be charged per pack of plants. I think that the offer was deceptive. The plants were not shipped until the first week of June, which is a little late; however, they were healthy and are growing. I have ordered seeds from them for many years because they have varieties that I cannot find from other catalogs and I have not had any problems with the orders or the quality of the seeds.
|On Apr 12, 2012, LoveForests FU,
United States (Zone 9b) wrote:
Posted on April 2, 2012, updated April 12, 2012
On April 2nd, 2012, LoveForests changed the rating from negative to neutral and added the following:
One packet of seeds arrived today.
I called the seed company, the nice Lady said my other two packets of seeds were returned to their company after being shipped to me. She asked me if I would want a credit or have those two seed packets shipped out to me again (today), .... I said go ahead and ship those two seed packets to me again. Hopefully they will get here this time
By the way, I never had any shipments from any place marked as "undeliverable" to this address, so her saying that is what happened is pretty new to me.
Will see if I get the rest of the seed packets.
On April 12th, 2012, LoveForests added the following:
Received the rest of the seed packets on April 9, 2012.
|On Mar 19, 2012, cramsey1 Salt Lake City, UT (Zone 6b) wrote:
I recently purchased several packages of seeds from Parks. They were the only vendor that had Snapdragon Twinny Violet $3.95 Snapdragon Twinny Bronze Shades $3.95, Snapdragon Twinny Yellow Shades $3.95, Columbine Double Pleat Blue and White $1.95, Cantaloupe Ambrosia Hybrid $4.25. The prices were high and the shipping was $6.95. Very expensive for 5 packages of seeds. Well the snapdragon seeds germinated well but I had only 4 out of the 20 seeds of the Columbine germinate. I hope my Cantaloupe seeds germinate better then the Columbine. Now in Parks favor they did replace the Columbine seeds and I should receive them sometime next week. I think that their prices are very high for the amount of seeds they sell and the shipping cost are outrageous. However, their customer service was good. Overall I gave them a neutral rather then a Negative because they replaced the seeds and had good customer service. However, a 2 oz package sent first class USPS mail should only have cost 90 cents and not almost $7.00.
|On Feb 9, 2012, gardenpom Melbourne, FL wrote:
Posted on January 14, 2010, updated February 9, 2012
On October 22nd, 2006, gardenpom changed the rating from positive to negative and added the following:
Well, I'm back to update my recent post about Park Seed. In reading the letters from other people I was dissapointed to find out Parks is no longer a family run business. That may explain how the company has changed for the worse. I e-mailed them to tell them my two Verbena I received died practically overnight...they tried to tell me the plants have simply gone into dormancy (overnight). The plants are DEAD. I am not going to fight with them over $7.95. The bad publicity they get will hurt them more than the money will hurt me. They are no longer the wonderful seed company I dealt with for YEARS. Enough said!
On January 23rd, 2007, gardenpom changed the rating from negative to neutral and added the following:
I will not let one bad experience undo all the years of pleasure I had ordering from this company. I wish they were the same trusted company they used to be, but since they are not I will no longer order from them. I will change my rating to NEUTRAL.
On March 16th, 2008, gardenpom added the following:
Against my better judgement I did order once more, from Wayside Gardens, only because I wanted a Butterfly Rose bush and could find it no where else. My credit card was charged and I waited for my Rose. I never heard anything so I finally e-mailed them as to the whereabouts of the Rose bush. They explained the ones they had been sent were not up to their standards and were sent back. To make a long story short, the Rose I ordered in spring did not arrive till fall. It was a decent sized and healthy plant when it finally did arrive. Most reputable companies will not charge a credit card until they ship an item, but Parks wastes no time getting their money up front. I am leaving my rating at neutral only because of the years of good service I had from Parks companies. But I will NEVER order from this company again. There is NO EXCUSE for not keeping a customer informed about their order.
On January 26th, 2009, gardenpom added the following:
Very sad reading all the reviews here, because this was ONCE a wonderful company. I eagerly read through the winter catalogs, checking off what I wanted, and would order a few times a years, always getting excellent service. I still receive their catalogs, but now they go straight to the trash.
On January 14th, 2010, gardenpom added the following:
Just received the spring catalog and was almost tempted to order a few things. They do have one of the nicest seed catalogs out there. Thank goodness I came back here to the reviews. It brought me back to my senses. Catalog to recycling.
On February 9th, 2012, gardenpom added the following:
I wanted to update this review, because six months ago I was looking on the internet for another plant light for starting seeds, and finally decided to get another just like the one I have now, which I got from Parks. I filled out the order and went to do the credit card info, and my computer warned me that it was not a secure site...so I cancelled the whole thing. I then e-mailed them to tell them about it, and of course, never got any e-mail back.
|On Jan 5, 2012, jimwatershed Saint Augustine, FL (Zone 8b) wrote:
|On Dec 29, 2011, willmetge Spokane, WA (Zone 5b) wrote:
Posted on September 10, 2009, updated December 29, 2011
On December 29th, 2011, willmetge changed the rating from negative to neutral and added the following:
|On Oct 15, 2011, zinniared Virginia Beach, VA (Zone 7b) wrote:
Posted on October 10, 2011, updated October 15, 2011
On October 10th, 2011, zinniared added the following:
I sent them an e-mail and received a reply that they
had an automated machine that packs the seeds
and sometimes it gets stuck. They are going to send
me some replacement seeds. Will update post if
I receive replacement seeds.
On October 15th, 2011, zinniared changed the rating from negative to neutral and added the following:
I did receive a replacement packet yesterday 10/14,
so I am happy about that. I changed the rating from
negative to neutral.
|On Sep 8, 2011, sharonmi Westland, MI (Zone 6a) wrote:
Posted on March 1, 2011, updated September 8, 2011
On March 1st, 2011, sharonmi changed the rating from negative to neutral and added the following:
Ordered from Parks this year only because I had a credit due, which I received only after complaining to the S.C. BBB. So far, I am pleasantly surprised. My seeds arrived within 3 weeks (quick for Park), and I received a refund for seeds for which the price had dropped. I mean, who does that? A refund! I will reserve judgement on ordering from them again and watch this years posts to see if they have improved or are still the same old same old.
On September 8th, 2011, sharonmi added the following:
All seeds germinated well this year,but I'm still seeing all the negative posts so will have to think hard before I order from them again.
|On May 20, 2011, Nicolejyc Riverdale, IL (Zone 5a) wrote:
Thank you all for your very helpful feedback. I was just shopping away on their website. I just cancelled my entire order. Thank - You!!!
|On Jan 25, 2011, trc65 Galesburg, IL wrote:
Posted on March 24, 2010, updated January 25, 2011
On March 5th, 2010, trc65 added the following:
It has now been five weeks after I ordered and still nothing from Park, no comments, no updates, no seeds. I'm now past the date at which I wanted to start all but one of the seeds I ordered (Radishes). They have another month before I'll be ready to sow them so maybe they can make that deadline!!!!
My plan for the future: 1. Let Park Seed Keep sending me their catalog (it is a great catalog) at their cost. 2. Choose the seeds I want from their catalog. and 3. Order from any online retailer except Park Seed.
It is very illustrative of the type of business that Park Seed has become in that they don't reply to the negative reviews here and even try to make things right with customers they have wronged.
On March 16th, 2010, trc65 added the following:
I am now entering the seventh week of waiting for my seeds. One week ago I emailed them again and was told
"your order is in the final stages of preparation before being shipped and should leave our facility within the next few days"
My question is: How many stages and how long does it take to ship 5 packets of seed??
This is really turning into a tragic comedy.
On March 20th, 2010, trc65 added the following:
Imagine my surprise when my seeds finally showed up in the mail today, 1 day short of 7 weeks since I placed the order. I was surprised because I thought I would never receive the order and because their website still lists my order as "Not Yet Shipped". I also didn't receive an email confirmation of shipping with tracking information. I'm just glad my order didn't include any plants as they would probably be dead by now (below freezing and snowing right now).
Since Park Seed seems to be ignoring the comments placed here (or at least deems them not worthy of reply), I found a feedback form on their public relations website. I'm not sure who gets that feedback, but hopefully will be someone other than their saccharine customer service reps.
Here is the link:
On March 24th, 2010, trc65 added the following:
I just got an email from Park telling me that my order was shipped -- three days after they were delivered to me.
Question: Are they so screwed up that they only tell you they are shipping your package after you have received it?? Or, are they so screwed up that they are double shipping orders??
On January 25th, 2011, trc65 changed the rating from negative to neutral and added the following:
In spite of the problems I had last year, many people had positive experiences and I decided to try one more small order with them. I placed my order and received all my seeds within 6 business days. Even though this was a positive, I only changed my rating to neutral at this point. Two orders in two years and I figure they average each other out. I will use Park Seed again and will hopefully have a repeat experience from the most recent order.
|On Oct 17, 2010, davecangarden North Charleston, SC wrote:
Who has not been duped by these guys! I almost feel like I should buy from them to get initiated into the gardening world or something!
|On Jul 6, 2010, unccgardener Charlotte, NC wrote:
Park Seed is in the middle of bankruptcy at the moment and is restucturing. I too have had the wrong items shipped and the wrond plants in the wrong packaging. They have always been reliable but this year not too much.
|On Jun 10, 2010, beccabeelime Port Angeles, WA wrote:
The negative - I ordered 32 packets of seeds from Park this year & had problems with poor germination on 12 of those packets & one packet that was shipped with only 3 seeds in it (there was supposed to be 20)
|On Apr 6, 2010, NitLionGarden Philadelphia, PA wrote:
|On Apr 2, 2010, Greenbean08 Peyton, CO wrote:
My order arrived in a timely manner, I placed my order March 7 and received the shipping confirmation March 10. I received my order just a few days later.
|On Mar 8, 2010, thegladiator Pottstown, PA (Zone 6b) wrote:
Last year in early January I ordered an Athyrium Ghost Fern, 3 raspberry plants and some Coneflower (Echinacea) bravado seeds, watermelon, cucumber, and squash seeds. The fern did well until our 48in of snow came and its too early to tell if it survived the winter. The raspberry plants had 1 berry ripen which I was surprised we got any at all since I had heard they take a couple years to produce, again too soon to tell if they survived the winter. The Echinacea did well and I hope it survived the winter. The squash did very well and my pumpkins I planted near the watermelon took over the garden so the watermelon didn't produce anything more than what almost looked like a weed (my fault). I'm giving a neutral rating because of the time in which things were sent to me. (a piece at a time) I didn't get the cucumbers seeds until after I had planted my entire garden and It was too late in the year to start the seeds as they would not mature in time to harvest before cold weather set in. I understand that the bare root pants can only be shipped in good weather but seeds can be shipped with any non perishable items and should be shipped early enough to give people time to grow the seed before planting season starts not after its finished. I plan to plant the cucumbers this year and the watermelon I had left over and no pumpkin so the watermelon should do well. I did reorder from them on 3/3/10 so we'll have to see if my order comes together or in pieces like last year. If I get items to late to use I may stop using them and order from other catalogs that have a better reputation.
|On Feb 9, 2010, jerseydave Hammonton, NJ wrote:
Well, I should have read the reviews BEFORE I went with Parks. I placed my seed order early, to get seeds on time. I received a portion of my order but my 20 packets of Mirai BC corn has been backordered. I am reasonable, I am not planting until May, but after contacting them twice by phone and being told two weeks in a row that the corn was going to be sent out at the "end of the week", I am getting a little nervous if it EVER will come. I would love to know one way or another so I can order from a different supplier. There are not many suppliers of the Mirai corn so I do not want to get left out to hang. Times a wasting!
|On Feb 2, 2010, jazzytraveler Ballwin, MO wrote:
Ordered seeds on 12/22. They were shipped 1/29 after I sent an email of inquiry on 1/23. (I did receive an immediate reply on 1/23 that stated they'd put a rush on the order...notice the ship date of 1/29. Rush must mean six days?) One item is still on back order. Very slow service. More than likely won't use again. I need more reliability.
|On Apr 3, 2009, sanrocci Dover Foxcroft, ME wrote:
I ordered before reading all the reviews and was totally bummed out cause the order was for $75 worth of seeds. Lucky for me, they came in as planned and none were backordered so I have to give them a positive review for this order. But after reading all the comments, I'd be CRAZY to re-order anything so that is a negative comment which equals out to neutral!
|On Mar 13, 2009, 1indyfan North Salt Lake, UT wrote:
Here is some info. that might be helpful to those who negative issues with Park Seed Company. I have just placed two orders with the business and will keep you all updated with my experience. Anyway, if you go to the Better Business Bureau US Organization you will find some helpful numbers and find that Park has a "B" rating, due to number of complaints, and there head honchos name, Mr. Chas Fox. Hope this helps those frustrated, and might I suggest that in your future communiques with Parks, you mention the BBB.
|On Mar 5, 2009, kbedit Arvada, CO wrote:
I wonder what's become of Jay Johnson, Customer Contact Representative for Park's. He has not been responding to negative reviews for quite a while now. (Yet another reason for people not to be spending their hard-earned money on Parks products.)
|On Feb 20, 2009, 2racingboys Bartlett, TN (Zone 7b) wrote:
I ordered a Will Goodwin clematis early last summer and didn't received it in the fall, yet they said it would ship immediately. Not only that but this clematis was TINY. Be careful what you order from Park Seed. I personally don't recommend them at all.
|On Feb 6, 2009, Got_Lost Thomasville, GA wrote:
Placed order in November for some seeds and bio-dome supplies. Web site showed all items should ship within 10 days. Only received partial shipment. About two weeks later placed another order for additonal supplies. Showed should ship in 10 days. Now I have two outstanding orders waiting for supplies to ship. Called and was given a shipment date in January. After that shipment date passed I called again and was given another shipment date. Items did finally ship out on third shipment date promised. Once received, items were as described. Packaged very well.
|On Jan 10, 2009, emeraldblue70 West Sacramento, CA wrote:
Attention California Residents - Please be aware Park's is charging CA sales tax on vegetable and fruit seeds, and food producing nursery stock (roots, crowns, strawberries etc.) that should be exempt from sales tax. In California purchases of the items above are exempt from sales tax. Therefore another state should not charge CA sales tax for these items. If you order from them and they charge sales tax, call them to have it removed. I am not an advocate of any organization or anything, but just a fellow gardener and customer. It's more the principle of the matter than anything else. Why should we be charged for sales tax on items from another state when these items are exempt in California? (Reference: CA Revenue and Taxation Code 6358)
|On Dec 15, 2008, jerimiah74 china, IN wrote:
This is a 3 part experience. I've ordered the past 5 years from Park. Have only ordered seeds, and they have nice moisture proof packaging. A few of the varieties did not germinate, but it happens to all companies. I love the bio starts. They work wonderfully on annual plants. Be forwarned, that they only work on annual plants. Do not use them on Perennial plants, since they pop out of the ground. I lost a considerable amount of money with this product. After complaining to them, they said I didn't plant the plants early enough for the roots to hold it into place. I planted the plants in August. They still popped out of the ground. Even annuals which have had all summer to grow, pop out of the ground. They said they would post a note on this product warning people of this possibility. To date they have not.