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Comments regarding Park Seed Company (aka Park's Gardens)

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431 positives
111 neutrals
439 negatives

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Neutral That_bob_guy_2
(1 review)
On Jun 22, 2008, That_bob_guy_2 Kansas City, MO wrote:

Surprise surprise, fairly good news about Parks. Like a lot of you the only thing growing from Park's was my disgust with them, but they had a Day lilies Moses Fire & Startle that I wanted, so I decided to give them one more chance. The plants are growing and Startle is sending up a flower shoots. That's the best results I have had from a Park's plant in in the last 4-5 tries.


On August 10th, 2008, That_bob_guy_2 added the following:

The Startle Day lilies did good I got 4-5 flowers from a first year plant, but what was supposed to be the Moses Fire was even close, Park has promised to send the right one this fall so we'll see what happens
On August 10th, 2008, That_bob_guy_2 added the following:

The Startle Day lilies did good I got 4-5 flowers from a first year plant, but what was supposed to be the Moses Fire was even close, Park has promised to send the right one this fall so we'll see what happens
On Jun 22, 2008, Park Seed Company (aka Park's Gardens) responded with:

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On Jul 16, 2008 8:09 AM, Park Seed Company (aka Park's Gardens) added:

I am happy to hear that you enjoyed our products so much.

We would love to forward your compliments; if you would send us your order information, we can let the appropriate department know that their efforts were recognized and appreciated. Please email me your zip code, last name, and order number.

Thanks again,

Jay Johnson
Customer Contact Department
e-mail:[email protected]"


Neutral june_nmexico
(1 review)
On Jun 16, 2008, june_nmexico Albuquerque, NM (Zone 7a) wrote:

Park Seed has now added a "fuel surcharge" to products ordered on line. I ordered some "sticky labels" which totaled $11, plus shipping, PLUS an extra $2.50 for the "fuel surcharge". I couldn't find the product locally but will look for a new resources that doesn't add unreasonable fees. I can understand a fuel surcharge for products that are delivered, but not for mailing a packet of labels.

Neutral neon_sky
(2 reviews)
On Apr 2, 2008, neon_sky Tulsa, OK wrote:

I ordered about $100 of perennials, mostly Gaillardia. The plants arrived in good condition, already blooming! Only problem? More than a month before our average date of last killing frost. What I am supposed to do with these plants for a month before it's okay to put them in the ground is a mystery to me. I don't have all that much indoor sun. I guess we'll see how that goes.

Also, there was no advance notice on the shipping. The box just showed up one day.

And another thing -- the plants are sold as coming in "3-inch pots" or "4-inch pots," but this has no relationship to the size of the plants in the pots. Some are enormous and others are tiny! Since they are all going in the same garden, it would be nice if they were a uniform size.

I also ordered a Buddleia. Being more brittle than the Gaillardia but packed exactly the same way, all its twigs were snapped. It does seem to be healthy and vigorously growing new leaves, though, so again I'm willing to see how that goes.

Neutral cloverlymd
(2 reviews)
On Mar 12, 2008, cloverlymd Silver Spring, MD wrote:

I ordered from Park's this year as I have a number of time before, and my order was delivered accurately and promptly, as usual. However, I have been disappointed with the decreasing selection and increasingly puffy text in the catalogs. It's hard to justify the premium prices for material that has become more and more ordinary.

Neutral jccalhoun
(1 review)
On Mar 11, 2008, jccalhoun Greenville, SC wrote:

Like many of you, I too have been a Park Seed customer for many years and have seen their level of service compromised in recent years. I lieu of this I thought I would share with you some information that I became aware of during the past year as it may explain. Living in SC we always visited Park Seed every June and this past June during our visit we noticed a definite change in the atmosphere at the company and its employees. Subsequently, we learned that the Park family is no longer involved in day-to-day operations and that there is in fact a nasty law suit ongoing between Karen Park Jennings and the investor who took over managing ownership.
It is only my opinion, but these things can only have a negative impact on a company. Nor is it an excuse for the level of service being experienced, but it may explain why the companies level of service is so far below what many of us had come to expect.

Neutral magic8balltx
(3 reviews)
On Mar 2, 2008, magic8balltx Elgin, TX wrote:

Although I am well aware of the negative ratings of this company, I was enthralled with it's lovely catalog, and they do have items I haven't seen elsewhere. I placed my first ever order this month. I ordered 3 "rosea" summersweet and 3 "ruby spice" summersweet shrubs. The order arrived quickly, but I think the plants are really small for the price and shipping. The roseas could be considered an acceptable size, about a foot tall, but the ruby spice are barely 4 inches tall, and VERY fragile-looking. Packing was very good. I hope these shrubs make it!


On February 22nd, 2009, magic8balltx added the following:

Only 3 of the 6 shrubs I ordered survived the summer. The survivors are small and frail. I watered them religiously throughout our drought-stricken growing season. I ordered 2 mushroom kits a month ago which arrived quickly and are about to show some production. But...I hate the fact that Park's unapologetically takes your money BEFORE they ship you something. Seems like it would be difficult or impossible to get your money back if something turned out to be not available. Anyway, it's very tempting to order since they have lots of variety.....but they are high priced for the size of the plants and with this many recent bad reviews I guess I won't. I'm surprised the company isn't worried about all those upset customers!
Neutral tabasco
(13 reviews)
On Feb 29, 2008, tabasco Cincinnati (Anderson Twp), OH (Zone 6a) wrote:

I should have checked Watchdog before I ordered, but I thought that Park's was a well-established old line family company who had its act together. Not so. First of all, I tried to order the mat set that someone else mentioned below and was treated to the 'bait and switch' , too.

Then I decided that I would order the heat mat alone since the website said it was in stock (and no other company on the 'net seemed to have it in stock). OK., I ordered that and the thermostat and an alfalfa bean sprouter. All was fine. Then several days later I called to see where my order was and the customer service rep said 'Oh, it was delayed until Feb. 29. mats not in stock'. Well, by then I was odd girl out, but I wanted the sprouter and I thought I could borrow a mat to get started and just hold off until March for the Park's mat.

Well, by darn, today if I didn't get an e-mail saying my sprouter, which before they had e-mailed to say it was 'set aside' for my order, is not in stock!

So I called and cancelled the whole shootin' match. The customer service lady was quite accommodating, by the way, and I could tell she had been through this before!

I found a heat mat at 'Worm's Way' for $10 less, too.

For the high shipping and handling Park's charges, you'd think they could get their inventory in order and sync it up to their website properly! No more shopping at Park's for me.

Neutral VORTREKER
(5 reviews)
On Feb 14, 2008, VORTREKER POTTSBORO, TX (Zone 7b) wrote:

I HAVE NEVER SEEN A HIGHER NEGATIVE RATING OF A BIG COMPANY--AFTER MANY YEARS OF DOING BUSINESS WITH THEM, WITH "SO-SO" RESULTS I WILL GO ELSEWHERE

Neutral snation
(3 reviews)
On Feb 8, 2008, snation Greenbrae, CA wrote:

I first ordered fall bulbs from Park Seeds last summer. I knew they wouldn't ship until mid-September. A number of the bulbs I ordered needed to be refrigerated for 2-3 months before being planted (Northern California), so it was pretty important that I receive the order no later than early October.

Come the ship date, the bulbs didn't ship. I sent several e-mails and made a phone call to the company (which were all answered quickly), and was repeatedly told that the bulbs were delayed. The company did agree to ship me those bulbs that they had in stock in a separate order (of course they charged me an extra shipping fee). Those bulbs (fall-blooming crocuses) all sprouted, but only 2 flowered.

By late October, the bulbs still weren't in stock. I cancelled my order and purchased my bulbs from a local nursery. It took about 2 weeks for my refund to be processed, despite repeated calls to the company and assurances that they refund would be processed within 24 hours.

I tried Park Seed again in January for all my spring bulbs. On the web site, all the bulbs I ordered were listed as "in stock." However, after 3 weeks and a few e-mails, I was told again that there was a hold-up in their nursery and the bulbs were not in stock. They had no idea when the bulbs would ship

I ended up cancelling my order and purchased my bulbs from another web site. (Again, I was assured this refund would be processed within 24 hours and it hasn't showed up on my online statement yet).

The customer service is pleasant enough, and my e-mails are always answered promtply, although all the e-mails I received offered generic answers to why the bulbs were delayed, and they could never provide me with even a ballpark ship date.

I won't use Park Seed anymore.


On Feb 8, 2008, Park Seed Company (aka Park's Gardens) responded with:

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On Feb 14, 2008 9:09 AM, Park Seed Company (aka Park's Gardens) added:

I have reviewed your above posting and I am seeking the opportunity to address this matter. Unfortunately, the information contained within was not sufficient to locate your order in our database. In order to rectify the problem I must request that you e-mail us with your billing information, including zip code and order number if available.

Jay Johnson
Customer Contact Representative
[e-mail:[email protected]]


On Feb 20, 2008 12:23 PM, Park Seed Company (aka Park's Gardens) added:

I am concerned that I have not yet resolved the issue at hand and would like an opportunity to do so; however, I have not yet received a reply from you concerning this matter. Please contact us at your earliest convenience. Customer satisfaction is very important to us.

Jay Johnson
Customer Contact Representative
[e-mail:[email protected]]
"


Neutral trzrhntr
(2 reviews)
On Jan 7, 2008, trzrhntr Mapleton, OR wrote:

My first orders from Park Seed in the spring were of mixed results. First I ordered plants that were received dried out, broken and of poor quality. These were ordered as gifts and I had little time to replace them locally. They did offer credit on a fall shipment order. I never received the last of that replacement order. Now it is bit late for fall planting. The large group of seeds that I ordered were disappointing. Only about half of the packages sprouted. They either were fine or no sprouts at all. My overall experience tells me to stay away from them. Also, their shipping charges for seeds seems excessive.


On Jan 7, 2008, Park Seed Company (aka Park's Gardens) responded with:

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On Jan 11, 2008 10:52 AM, Park Seed Company (aka Park's Gardens) added:

I have reviewed your above posting and I am seeking the opportunity to address this matter. Unfortunately, the information contained within was not sufficient to locate your order in our database. In order to rectify the problem I must request that you e-mail us with your billing information, including zip code and order number if available.

Jay Johnson
Customer Contact Representative
[e-mail:[email protected]]
"


Neutral michaeljo
(1 review)
On Dec 11, 2007, michaeljo West Norriton, PA (Zone 6b) wrote:

I just placed an order for seeds and bare roots plants. Order number 4972685. I'm hoping everything arrives in good health and in time. I want to use the seeds to do some Winter Sowing this December. The seeds on the website say "ship now", so I'm hoping the seeds arrive in the next week or so. I found a few of the bare root plants $3 dollars cheaper at Bluestone Perennials, so I hope I'm not disappointed. I'll keep you posted on how satisfied I am with my first order from Park Seed.

Your Order Status
Order # 4972685 Processed
CAMPANULA PEARL DEEP BLUE (BELLFLOWER)
LIATRIS FLORISTAN WHITE (BLAZING STAR)
STOKES BLUE ASTER (STOKESIA LAEVIS)
COLUMBINE CLEMENTINE BLUE (AQUILEGIA)
CONEFLOWER (ECHINACEA) PARADOXA YELLOW
COREOPSIS SUNFIRE
PENSTEMON STRICTUS (ROCKY MTN PENSTEMON)
AQUILEGIA RED STAR
AQUILEGIA ORIGAMI MIX (COLUMBINE)
RUDBECKIA GREEN WIZARD
EVENING PRIMROSE INNOCENCE (OENOTHERA)
BLUE HIMALAYAN POPPY (MECONOPSIS)
VACCINIUM BLUEBERRY SUNSHINE BLUE
GERANIUM JOHNSON'S BLUE
POLEMONIUM HEAVEN SCENT PPAF
LAVANDULA MUNSTEAD
VERONICA LILAC FANTASY
CUCUMBER PEARL HYBRID


On December 19th, 2007, michaeljo added the following:

On 12/12/07, spoke with Ann on the customer service line, very pleasant and helpful. Inquired about my order, and Ann told me my seed order would arrive in 3-4 business days. Received my seed order on 12/18/07 ... very timely. Bare root plants to be shipped mid-March.
Neutral PurdyPosy
(1 review)
On Nov 14, 2007, PurdyPosy Berwyn, IL wrote:

I wanted to take advange of the 35% off seed sale that Park's is having but I'm pretty cheap. I think 11.95 shipping is a bit excessive a charge for a few seed packets. Most everything I have ordered in the past however is been good.


On Nov 14, 2007, Park Seed Company (aka Park's Gardens) responded with:

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On Nov 20, 2007 2:04 PM, Park Seed Company (aka Park's Gardens) added:

I would like to further research your above posting. To do this I must request that you please e-mail me with your full name and address. If applicable please provide an order reference number. Thank you.

Jay Johnson
Customer Contact Department
e-mail:[email protected]
"


Neutral 75751
(40 reviews)
On Nov 2, 2007, 75751 Fort Mill, SC (Zone 7b) wrote:

Very close to negitve. I placed an order (#4873216) on
7-27-2007 for 2 varieties of Helleborus. I received one
variety mid Oct. However, I still have not received (43383).
I have been checking the status of this order since 9-06-07
and the status is always "to be shipped". When?
This plant needs to be planted NOW! I have placed many
orders with Park Seed and Wayside Gardens over the
past few years. The quality of the plants are steadily declining.
This is very disappointing. I used to get great perennials and bulbs from both companies.
The only product that I possibly would order in the future is a rose,
because they have been of good quality and have been beautiul.
After seeing so many poor reviews recently, I was reluctant to order again.
No, I will not be ordering again from this company.

c&nn


On Nov 2, 2007, Park Seed Company (aka Park's Gardens) responded with:

"


On Nov 20, 2007 2:06 PM, Park Seed Company (aka Park's Gardens) added:

I have located your order and I am in the process of reviewing your information. I would like you to know that I will be contacting you via e-mail shortly. We will make every effort to resolve this issue.

Jay Johnson
Customer Contact Representative
[e-mail:[email protected]]
"


Neutral that_bob_guy
(5 reviews)
On Aug 20, 2007, that_bob_guy Kansas City, MO wrote:

Park Seed used to be they were a great company for "one stop" plant shopping, but they have been in slow decline over the last 20 years. Let me tell you my latest experience with them. Last fall I ordered a peony from them and it came to $32 & change, a bit high but OK if it's good plant. I get a root with 6 eyes -great - but it had been in storage for sometime and started sprouting going into winter and the shoots were killed. I contact them and am given a Monty Python Dead Parrot like routine - give it time - its going to come out of it - etc. Figuring it will be too late by the time I convince them I order another in the spring figuring I can get my money back later, but they don't have the same cultivar and the second root I get has one tiny eye which has gone brown - don't know if the root is still alive. To make matters worse they only refund the cost of the first plant, but not the $8-9 I paid for shipping.


On September 13th, 2007, that_bob_guy changed the rating from negative to neutral and added the following:

They gave me a full refund so I changed my rating to neutral
On Aug 20, 2007, Park Seed Company (aka Park's Gardens) responded with:

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On Aug 21, 2007 8:53 AM, Park Seed Company (aka Park's Gardens) added:

I have reviewed your above posting and I am seeking the opportunity to address this matter. Unfortunately, the information contained within was not sufficient to locate your order in our database. In order to rectify the problem, I must request that you e-mail us with your billing information, including zip code and order number if available.

Jay Johnson
Customer Contact Representative
[e-mail:[email protected]]"


Neutral landofoz
(7 reviews)
On May 28, 2007, landofoz Hutchinson, KS wrote:

I ordered a few packets of seeds in January and was floored by the cost for shipping. The site had actually calculated the shipping incorrectly. I emailed the company and because my card had already been charged (in under 24 hours from ordering) they issued me a credit for the difference. I still waited almost a month to receive a mere 4 packets of seeds. I highly doubt I will ever order from this company again, except to redeem my credit, and even that is dubious.


On May 28, 2007, Park Seed Company (aka Park's Gardens) responded with:

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On Jun 7, 2007 10:34 AM, Park Seed Company (aka Park's Gardens) added:

I have reviewed your above posting and I am seeking the opportunity to address this matter. Unfortunately, the information contained within was not sufficient to locate your order in our database. In order to rectify the problem I must request that you e-mail us with your billing information, including zip code and order number if available.

Jay Johnson
Customer Contact Representative
[email protected]


On Jul 27, 2007 10:17 AM, Park Seed Company (aka Park's Gardens) added:

I am concerned that I have not yet resolved the issue at hand and would like an opportunity to do so; however, I have not yet received a reply from you concerning this matter. Please contact us at your earliest convenience. Customer satisfaction is very important to us.

Jay Johnson
Customer Contact Representative
[email protected]
"


Neutral tropbavard
(3 reviews)
On Apr 30, 2007, tropbavard Chicago, IL wrote:

I had already read about Park before I placed my order, so I knew what I was getting myself into. I ordered some bare root strawberry plants and growing bags from them a few weeks ago. I had to stay on top of them to get things like my tracking number for the package. That's not really a problem, just a fact of life with nearly any company.

The plants arrived on time and bone dry. After getting everything sorted out, a few of the plants seemed as though they might be rotten. Turns out I was right. About half of the plants have not come out of dormancy nearly 3 weeks later (though I still have hope for a few of them). One of them was in such bad shape that when I went to check on it, the whole crown squished under my fingers, while the plant adjacent to it was actively sending out new growth.

When I first got the plants, I called to figure out what the cultivar I had been sent was. It apparently is one created by the people at Park's, but they don't seem to really know anything about it. One email (pre-sale) told me I would be getting everbearing varieties, but my chat with a horticulturist after I received the plant turned up nothing. She could only tell me a few bullet points about the plants, and had no idea what sort of strawberry it was, which sounds like poor record keeping on the part of the nursery.

I was wary after that experience, but when I called to talk about the 50% survival rate of my plants, they offered to either send me new ones or give me a credit. It's really too late for new plants (the ones they sent me in the first place really should have been checked out a bit more closely before shipping) but the credit will come in handy. I don't think I would buy bare root plants from them again, but I'll probably end up using that credit they gave me. They don't have the best plant material, but I found their customer service to be pretty decent overall.

Neutral winterrobin
(9 reviews)
On Apr 28, 2007, winterrobin South Dennis, NJ (Zone 7b) wrote:

I wasn't aware that Parks and Wayside are affiliated (should have checked here first !), or I wouldn't have ordered plants from Parks. I stopped ordering from Wayside long ago, because of their weak, tiny plants, most of which died shortly after arrival, if not dead already when the box was opened. How is it that plants that I've ordered from other companies, far north of Parks/Wayside's warm and cozy southern exposure, are husky and healthy, but the Parks/Wayside plants are inferior and spindly? Something's wrong here.

I ordered 3 geranium "Purple Pillow" - two of them DOA. I also ordered two butterfly weed "Ice Ballet". They are both about a quarter inch high, but at least they are alive.

I e-mailed Parks about these plants and my total disappoinment. They did reply, and are sending replacements for the "Ice Ballet", but since they no longer have "Purple Pillow" in stock, they could only give me a credit to use on my next order.

As if there will be a "next order".

Neutral mlanzone
(1 review)
On Apr 16, 2007, mlanzone Rector, PA wrote:

Website has many problems. It took me 3 days to successfully order and I was only able to place a partial order (all seeds). I have tried many times now to replace the rest of my order and have not been able to do it. The system places many more items in my cart and duplicates items so it is nearly impossible to get the cart to work. Once I finally did last night the website froze in the second step and would not let me place my order, after trying a few more times I gave up. Possibly it is a good thing after reading the posts here (I was planning on getting biodomes, heatmat, and other non-seed items). It is really too bad as the site is easy to navigate and they seem to have decent items for reasonable prices.... I am half thinking of canceling my first order if my seeds are not going to be shipped promptly as some posts seem to suggest....We will see how my 1st order goes and I will update.


On April 17th, 2007, mlanzone added the following:

Just received an email saying my seeds were shipped, so so far everything looks OK. I also talked with a sales rep on the phone today who was very helpful and I also was able to place the order for the biodomes and other things I wasn't able to online. We'll see what happens and if they ship promptly and I will update...
On April 19th, 2007, mlanzone changed the rating from neutral to negative and added the following:

So, supposidly my seeds were shipped.... I tracked them and the DHL website said that there was a problem and to call. I did and DHL said Park Seeds never got the package to them. I called Parks and the person I talked with said that "it must have gotten lost" and "we can have them shipped out to you again...it will only be 2-3 weeks" WHAT! So you supposidly ship the seeds one day...and then they get lost-somehow- and then it will take 2-3 weeks to ship them again?!? I told her this was unacceptable, and besides, I paid for express shipping and I wanted them shipped out now. She said she would make sure that happened. So tonight I get an email saying my seed shipped again, this time Fed-Ex. What is it??? ONE SEED PACKET out of 37!! What is wrong with this picture?
I hope this works out, but at the current rate it is NOT looking good, and I hope for their sake they make this right.
One more thing, I stupidly placed another order with them before all this nonsense started and they said it was scheduled to ship today..... Guess what... it didn't. And for the record Park's my order numbers are 4714777 and 4720246, so you should be able to find it....
On April 19th, 2007, mlanzone changed the rating from negative to neutral and added the following:

Someone at Parks straightened this out and most of my shipments are on their way...or so it seems... I will keep my fingers crossed!
Neutral BrienDavis
(1 review)
On Apr 14, 2007, BrienDavis Reidsville, GA wrote:

I'd placed an order for a specific seed packet (assorted colors for watermelons) and had added a few other packets to help defray the shipping and handling charges. I'd gotten an order confirmation email including all of the seeds I'd ordered, but once the package arrived, I was short the one thing I actually wanted.

They didn't charge my credit card for the missing item, but if I'd known that the "Item is no longer available" then I wouldn't have made the order to begin with.

If their ordering system is this screwed up, then I won't bother buying any more of their products. Also, I'm now getting their spam mails for my trouble...


On April 26th, 2007, BrienDavis changed the rating from negative to neutral and added the following:

Mr. Johnson (their customer service representative) was nice enough to find some of the seeds that I'd ordered, but not received and then charged them to my card and promptly sent them to me. I wish I had contacted their customer service before placing this review.

I'm pleased to change their rating. I do still think that their online ordering system could be improved, though, and that this would help their reviews in the future.

~Brien
On Apr 14, 2007, Park Seed Company (aka Park's Gardens) responded with:

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On Apr 18, 2007 10:55 AM, Park Seed Company (aka Park's Gardens) added:

I have located your order and I am in the process of reviewing your information. I would like you to know that I will be contacting you via e-mail shortly. We will make every effort to resolve this issue.

Jay Johnson
Customer Contact Representative
[email protected]
"


Neutral jewelz
(2 reviews)
On Mar 20, 2007, jewelz Joplin, MO wrote:

I ordered from Parks April of 2006. I got a partial order of my seeds, they told me the Ranunculus and Lisianthus were on backorder. I finally recieved the Ranunculus (which never grew) but I never got my Lisianthus. After several phonecalls and always getting the reply that it was on backorder I gave up.
Funny though, they still are advertising it, must be some backorder.


On March 21st, 2007, jewelz changed the rating from negative to neutral and added the following:

I was contacted by Parks and they are offering me credits to make up for the Lisianthus AND the Ranunculus.
thank you for doing this for me
On Mar 20, 2007, Park Seed Company (aka Park's Gardens) responded with:

"


On Mar 20, 2007 1:39 PM, Park Seed Company (aka Park's Gardens) added:

I have reviewed your above posting and I am seeking the opportunity to address this matter. Unfortunately, the information contained within was not sufficient to locate your order in our database. In order to rectify the problem I must request that you e-mail us with your billing information, including zip code and order number if available.

Jay Johnson
Customer Contact Representative
[e-mail:[email protected]]"


Neutral Cinda66
(2 reviews)
On Mar 18, 2007, Cinda66 Terre Haute, IN wrote:

I placed an order 3/07/07 (order number 4608281) I purchased 15 packs of seed; I did receive my order rather quickly. Out of the 15 packets, at least 4 were shorted on the seed amount (those that could be counted); example the Easter egg packet was supposed to have 25 seeds, there was only 11. Well anyhow I have already winter sowed them in containers. This was my first ordering from them, not sure if I will again.


On Mar 18, 2007, Park Seed Company (aka Park's Gardens) responded with:

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On Mar 19, 2007 2:20 PM, Park Seed Company (aka Park's Gardens) added:

I have located your order and I am in the process of reviewing your information. I would like you to know that I will be contacting you via e-mail shortly. We will make every effort to resolve this issue.

Jay Johnson
Customer Contact Representative
[e-mail:[email protected]]
"


Neutral beginner06
(2 reviews)
On Feb 28, 2007, beginner06 wrote:

I live in Greenwood and have purchased from Park's on several occassions, either from the Garden Center on site or by phone. Park's is prompt in replacing items, but they are hesitant to issue refunds and sometimes merchandise credits, but from speaking with some of the CS reps I know that this is because of those customers who call year after year requesting refunds/credits for merchandise they claim didn't survive. Some up to FIVE YEARS after the purchase. In the past, Park's/Wayside replaced these items no questions asked, but have recently had to change their gaurantee and refund policy. They simply ask that you let them know that your seeds failed to germinate as soon as you reaize they are not germinating which should be no more than 10 or 12 weeks; and that you let them know that your plant died as soon as you realize the plant isn't "healthy looking" or that it was dead when it came. You can't expect a company to replace 2 year old plants that could have died for any number of reasons since you received them. Also, the company can tell you if the plant is expected to bloom the first year. So, if it isn't suppose to bloom the first year, it won't and it's not their fault; it's nature.


On Feb 28, 2007, Park Seed Company (aka Park's Gardens) responded with:

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On Mar 7, 2007 2:23 PM, Park Seed Company (aka Park's Gardens) added:

I would like to further research your above posting. To do this I must request that you please e-mail me with your full name and address. If applicable please provide an order reference number. Thank you.

Jay Johnson
Customer Contact Department
e-mail:[email protected]
"


Neutral cannaqueen
(19 reviews)
On Feb 20, 2007, cannaqueen Mantua, OH (Zone 5a) wrote:

I ordered the new zenith red marigold, which was expensive,50 [email protected]@5.85. The seeds were treated with
a green coating of some kind....no information on what this
is..the packet states seed origin is England..packet states not
to open until ready to sow....wonder why that is...not able to
reseal packet once opened like other seed packets...
Ordered butterfly weed seeds...origin is Holland...this company evidently does not grow some types of seeds...
Plan to start these seeds in peat pellets with the use of a
grow light unit....


On Feb 20, 2007, Park Seed Company (aka Park's Gardens) responded with:

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On Mar 1, 2007 2:10 PM, Park Seed Company (aka Park's Gardens) added:

Iíve looked into the coating you mention in your post. This coating is an inert polymer; by applying this to your seed we receive the following benefits.

1) This allows the seed to flow better through an automatic sowing machine.
2) And allows the seed to show up better against the media.

I hope this clears up the confusion. If you have any more questions please let me know.

Jay Johnson
Customer Contact Representative
[e-mail:[email protected]]"


Neutral giustcm
(3 reviews)
On Feb 18, 2007, giustcm Auburn, AL wrote:

Ordered seeds and, I thought, bare roots. The seeds arrived in fine shape, but the roots are another matter. Three of the bare roots are plants in pots (I went back to the website and checked that I received the correct plants and that they are indeed listed as bare roots; yes, they are the plants I ordered and, yes, they are listed as bare root). The bare roots that I ordered arrived wrapped as bare roots. When I opened them the had more green growth than roots, and everything was very badly tangled together. I had to half bury the green growth to get the roots adequately covered. I've never seen such a tangled mess. Yes, I know I could pack it all up again and request a refund, but time is money, too, so next time I'll shop elsewhere (I bought a much nicer version of one of these bare root plants at Lowe's, it's sort of sad to say).


On Feb 18, 2007, Park Seed Company (aka Park's Gardens) responded with:

"


On Mar 7, 2007 2:24 PM, Park Seed Company (aka Park's Gardens) added:

I would like to further research your above posting. To do this I must request that you please e-mail me with your full name and address. If applicable please provide an order reference number. Thank you.

Jay Johnson
Customer Contact Department
e-mail:[email protected]
"


Neutral gjfarm
(3 reviews)
On Jan 26, 2007, gjfarm Sheridan, MT wrote:

Because I have been dealing with Park's for years, I decided to report this as only a 'Neutral' vs 'Negative'. On 12-24-06 I order 10 Permanest trays and one package of seeds. The seeds were shipped and arrived within a week and I figured they trays would soon follow since upon checking my order on the website they showed "In Stock and Reserved" On 1-10-07 they still had not showed shipped so I e-mailed regarding the item. I received a quick reply stating "In reviewing our records, I see that the Perma-Nest trays are being processed. They should arrive to you next week." On 1-15-07 I received my credit card bill which showed the total order which had been posted 12-27-06. As of 1-16-07, they still had not arrived or show shipped. Another e-mail and again I received the reply "I am sorry that the Perma-Nest Trays have not shipped. I have requested immediate attention to this problem and expect these items to be shipped tomorrow or Thursday at the latest." They were finally shipped on 1-19-07 and arrived 1-26-07 -- 5 weeks after placing the order. I will say that customer service did get back to me quickly with return e-mails.


On Jan 26, 2007, Park Seed Company (aka Park's Gardens) responded with:

"


On Mar 7, 2007 2:26 PM, Park Seed Company (aka Park's Gardens) added:

I would like to further research your above posting. To do this I must request that you please e-mail me with your full name and address. If applicable please provide an order reference number. Thank you.

Jay Johnson
Customer Contact Department
e-mail:[email protected]
"


Neutral JenniferLuther
(9 reviews)
On Dec 29, 2006, JenniferLuther Grove City, PA (Zone 5b) wrote:

Operates an EBAY store called PerfectPlants.


On February 22nd, 2007, JenniferLuther changed the rating from positive to neutral and added the following:

My main problem with Parks is they use DHL, the absolute downright worst shipping company on the earth.
On Dec 29, 2006, Park Seed Company (aka Park's Gardens) responded with:

"


On Feb 20, 2007 5:49 PM, Park Seed Company (aka Park's Gardens) added:

I am happy to hear that you enjoyed our products so much.

We would love to forward your compliments; if you would send us your order information, we can let the appropriate department know that their efforts were recognized and appreciated. Please email me your zip code, last name, and order number.

Thanks again,
Jay Johnson
Customer Contact Department
e-mail:[email protected]"


Neutral jessmerritt
(35 reviews)
On Nov 27, 2006, jessmerritt (Zone 7b) wrote:

I have only ordered seeds from this company. While their selection is interesting, the germination rate of the seeds is abysmal. For future purchases, I will only buy from them if they have something that I simply cannot get anywhere else.


On Nov 27, 2006, Park Seed Company (aka Park's Gardens) responded with:

"


On Mar 7, 2007 2:27 PM, Park Seed Company (aka Park's Gardens) added:

I would like to further research your above posting. To do this I must request that you please e-mail me with your full name and address. If applicable please provide an order reference number. Thank you.

Jay Johnson
Customer Contact Department
e-mail:[email protected]
"


Neutral FrangipaniAz
(1 review)
On Oct 22, 2006, FrangipaniAz Phoenix, AZ (Zone 9b) wrote:

I visited Park Seed this past summer (2006) and loved the experience I had. Then a few days later I decided to order some of their plants online and have them shipped. I bought about 4 corkscrew vines and 2 brugmansia. When I received my order there were no leaves on anything. I immediately emailed the company about the condition of my purchase. It took them about a week and a half to respond, which I understand because they are a large company and receive hundreds of emails and phone calls. They told me that replacements would be sent as soon as possible, this was after telling me that they should still pull through, which they didn't. Life went on, I became busy and forgot that a replacement was supposed to be sent. About a month later I emailed them again and they told me they didn't have that plant in stock anymore, but they did credit me the money I spent. I'm giving them a neutral for their lack of communication and the poor shape the plants arrived in. The brugmansia are doing fantastic now. I recommend stopping by their site if ever you are in Greenwood, but would not necessarily recommend buying plants from this company online.

Neutral stillwood
(2 reviews)
On Sep 25, 2006, stillwood Madison, AL wrote:

On 8/10/06 I placed a small order with Park for a fern. After thinking it over I decided that the shipping was just too much for one plant. The plant was $14.95 and shipping was $7.95 for a total of $24.90. I called on 8/17/06 and cancelled the order and was assured my card would be credited. Around 9/8/06 I received a card stating that I had a "merchandise credit" with them. I called and was assured that an error had been made and a full refund would be made to my card. On 9/18/06 this had not happened. I called again and was told that "credits had to be entered manually when they were not busy answering the telephone" and it would happen. Today (9/24/06) - still no credit has posted. I plan to call tomorrow and start going up the line - no more being put off. I have bought seeds from Park for over 30 years, but that relationship will be ended here and now if they do not refund my money tomorrow! What is the matter with those people - do they have so many customers they can afford to drive away people who have stuck with them for so many years? Not getting my money back is bad enough - being given a deceptive sounding story is an insult.


On October 3rd, 2006, stillwood changed the rating from negative to neutral and added the following:

I need to modify the rating. I finally got a Customer Service person (Diane) who bothered to check with their credit department and found out the credit has been issued. It turns out my bank had made an error. It is unfortunate Park people did not look further when I called the first two times and merely told me to keep waiting. So I was blaming them incorrectly. They got some bad publicity by not really bothering to check into my request. Diane was very polite and took the extra step to find out what was going on.
Neutral Toni05
(61 reviews)
On Sep 6, 2006, Toni05 Brookfield, IL wrote:

I ordered an item and a few days (a wkend) after it was placed, I decided to order another item..I called customer service and the woman was more than helpful, plus she added my purchases together so I wouldn't have to pay two shipping costs. Shipment came appromixmately 5 days after I placed this order, which included Labor Day..


On June 14th, 2007, Toni05 changed the rating from positive to neutral and added the following:

I've been ordering from Parks since the early 80's..Back in 82, I purchased Clivia seed..at the time, you got 5 seeds, for something like 7.99 which was a fair deal for Clivia.
Last winter, I ordered variegated clivia seeds, sowed, but neither sprouted. I thought the reason this happened was because seeds were sent in winter, and perhaps they were chilled during shipping. 2 Seeds for 19.99 plus shipping.
Recently ordered another packet of Variegated Clivia seeds. Again seeds did not germinate. I sow seeds often, 99% germinate..This includes tropicals, C&S's and annuals. I think Parks Clivia seed are old, therefore do not sprout.
I gave them neutral because past orders, other than Clivia, were in good order, but most were non-plant items..Peat pots, pellets, etc.
Their shipping charges are way overpriced..Why would 2 seed cost so much to send? I order seeds from other places, and what I paid for one packet of seed at Parks, I can get 15 packs of seed at less cost, elsewhere.
I used to be a frequent Park's customer, but now have doubts, especially afrter reading posts here on GWD. So, other than non-plant items, I won't be ordering seeds/plants from Parks..
Neutral SnowBird56
(2 reviews)
On Aug 6, 2006, SnowBird56 Irving, TX (Zone 8a) wrote:

I will give them a neutral since it took so long for customer service to get back to me. This year was the first time I had ordered from Parks Seeds and most of the plants I purchased arrived in great shape and are growing quite well and really packaged the best I have ever received plants. The strawberry bulbs I ordered arrived molded and I had a few others that did not make it but finally after 3 e-mails to the company I finally a month later I received an e-mail stating that they would give me credit for the plants that did not make it. I would have preferred that they just replace the plants.

Neutral SaraCatherine
(3 reviews)
On Aug 4, 2006, SaraCatherine Waltham, MA (Zone 6a) wrote:

I ordered perma nest plant trays from Park's, as they had the cheapest price I could find, including shipping. The trays arrived, but the box was fairly beat up, and the corners of four of the trays are chipped. They're still functional. Also, I gave them a disposable email address, and they started spamming me before I even finished my order.

Neutral tastefullyjulie
(4 reviews)
On Jul 17, 2006, tastefullyjulie Lewiston, NY wrote:

I ordered 5 brugmansia and 3 corkscrew vines from Park's Landscape. Luckily they were on sale. They shipped via DHL on a Tuesday and I received them on Saturday. This was the hottest week of the year but even is it wasn't, 5 days is too long to ship delicate plants. The plants were also in a very large box protected by nothing but peanuts. When I opened the box I found 5 twigs (brugmansia) and all the dropped leaves were inside the box with the peanuts. The vines still had leaves but they are damaged. I doubt any of these plants will make it. This sale didn't turn out to be a very good deal. I would try to contact Parks but they never answered any of my emails when I was trying to find out when these plants would ship (ordered in June) so I doubt they will reply now.


On July 25th, 2006, tastefullyjulie changed the rating from negative to neutral and added the following:

I have changed my rating to neutral. I contacted Park's about the damaged plants and they replied via email and shipped out a new order. The new order came airmail in one night instead of 5. I still do not believe the plants are packaged appropriately to survive mailing but since it was overnight they are ok. I am happy that they made good on the first mistake.
Neutral plympton
(13 reviews)
On Jul 10, 2006, plympton Plympton, MA wrote:

Placed an order with Parks on June 29 and I still have not heard from them. The item I needed (Algoflash fertilizer) is only available through a handful of internet sites and Parks (having a 71% positive feedback) seemed to be my best bet. Besides, I wasn't buying plant material.

I phoned my order in so as ensure the item was in stock for shipment. After being assured the items were in stock, I placed the order. After one week and no shipping confirmation, I phoned the company. At that time, I was informed that although my items were available to be shipped,there was no-one there to ship them---the shipping department is closed for vacation.

Frustrated (what was the point in confirming availability for me if they knew there would be no-one there to ship it---and just neglected to tell me that part?), I e-mailed customer service on July 6. Haven't heard from them either---they must be on vacation as well.

I tried to just accept the fact that sometimes orders get screwed up---it's a fact of life. With the passing of time, my frustration subsided---until I happened to be doing some on-line banking and found that Parks had billed my credit card on July 3!

Even IF they get my order out on Monday,July 10th, that still makes 12 days plus however many days for UPS ground (5-8?) till I get the items I wanted immediately?

This is no way to run an airline---or a nursery that hopes for repeat customers!






On July 17th, 2006, plympton added the following:

It gets bettter---when I finally heard from customer service, they told me that despite prior assurances that the items I ordered were both in stock---and despite having billed my credit card for both---one week prior to actually shipping anything---in truth, only one of my items were in stock. For the "inconvenience", Parks has "graciously" offered to not charge me for shipping and will expedite shipping on my second item when it arrives.

Have you ever phoned a store to see if they had something in stock and when told "yes", you got right in your car and drove down there---only to discover the item actually wasn't in stock? Well, imagine this store actually went ahead and billed your credit card for the item---despite it not being there. That's what Parks just did to me.
On July 23rd, 2006, plympton changed the rating from negative to neutral and added the following:

Although the second half of my order is still not available for shipping (it's due in), I'm changing my rating to a "neutral".

I have just received the most thoughtful apology/explanation I have ever received from any company---ever. This particular company rep who e-mailed me performed damage control the way it should be done---it was an absolute first class job, extremely professional.

Things went wrong with my order on a couple of different levels. Customer service to date has been adequate, at best. Then, this company rep became involved and everything immediately changed for the better. Yes, an adjustment was made to my bill, but that really didn't matter to me. It was the way she handled my problem that mattered.

I've chided the company in a public forum and now I'd like to complement them, in the same public forum, for having the good sense to have this individual on the payroll and allowing her to do her job the way it should be done!
Neutral yentzn1
(12 reviews)
On Jul 7, 2006, yentzn1 East Orleans, MA wrote:

I've ordered supplies and occasional seeds from Parks
for two years and did not experience any trouble. I do
think that they can improve on the cataloge, instead of
calling everything Whopper.

Neutral coraktp
(1 review)
On Jul 5, 2006, coraktp Joshua Tree, CA (Zone 9b) wrote:

Two years ago I ordered and promptly received well-packaged and healthy (albeit extremely expensive) tree roses. Today I was about to place an order, but decided to check out the reviews on Dave's Garden. (I'm a new member) I was more alarmed by the company's response to its negative reviews than by the reviews themselves. Instead of admitting to a problem, discussing the steps being taken to overcome the problem and taking proactive steps to make the disgruntled Dave's Garden customers happy, Park's chose to deny any wrongdoing, trivialize the experiences of their unhappy customers and then to add insult to injury, ended their response by trying to solicit more business. Needless to say, I did not place the order with Park's. There are too many excellent mail order garden supply companies out their to waste time with marginal suppliers.

Neutral Marya_K
(3 reviews)
On Jun 16, 2006, Marya_K Saugerties, NY wrote:

What a pleasure! After my horrendous experience with Spring Hill, what a joy to receive one of my orders from Park's, within one week of ordering, mind you, and all items in beautiful condition, beautifully wrapped & preserved in moist straw and carefully packaged, detailed instructions, etc. I can't wait to get out there tomorrow & plant. It's particularly reassuring since these are sale items and I was half expecting them to be not-so-good-quality.

On the other hand, I'm still waiting for an order placed June 9; no news on shipping dates or anything. But I'm willing to give benefit of the doubt after this great experience. I'll feed back about the June 9 order when I get it.


On June 20th, 2006, Marya_K changed the rating from positive to neutral and added the following:

Oops, spoke too soon. (Is there a rating somewhere between positive and neutral?) Today is June 20. When I emailed them on Saturday, the 17th, inquiring about my June 9 order for on-sale astilbes (which they themselves solicited from me, by email advertisement!), they sent me back (today) a blithe email stating that they had gone to fall delivery, and "it's really getting too hot for planting now anyway." Well, it wasn't "too hot" until this week! I've been reserving other plants I have for that one spot so I could plant them all together, but now of course I have to get the other ones in quick.

As I read through this website, I'm gathering that so far my experience has been fairly typical for most mail-order customers -- a little of this, a little of that. I don't really have time for a little of "that" so I will probably be limiting my purchases to local garden centers from now on.

(And they also spelled my name wrong. Can't even copy correctly from the email I sent! Grrrr.)
On June 27th, 2006, Marya_K added the following:

For fairness' sake, I want to say that Park's thoroughly responded to my June 20th post here, explaining and apologizing for not having notified me that my order was out of stock. I have a sense that the second cs rep I dealt with was a bit appalled at the earlier la-di-da response I had received and went out of her way to be gracious.
Neutral stc
(1 review)
On Jun 10, 2006, stc Albion, RI wrote:

I now deal with Park's for 2 things only.

Algo-Flash fertilizers as well as the "Sea-Magic" kelp concentrate are by far the most effective foliar feeds I have used. Remarkable results, easy to use and very affordable. Other similar formulas are out there (line for line) but these products perform remarkably well year after year and without salt build up.

Golden Guardian Marigolds. Flower heads and shoulders above the rest. Germination rates of other selections surprizingly disappointing. A bit pricey.

Customer service is more effecient and helpful (especially in regards to credit and shipping issues) earlier in the season. Get a name and deal with that person only.

Regarding live plants:This New Englander learned that one takes a chance outside of Park's southerly location. Not all annuals are on sight and availability and shipping activity are in the hands of the third party. I was not aware of this and only half my order arrived. Never notified that the other half was not available and denied free items because I ordered on-line!?! I had to make a few calls to get the right info and am waiting on credit...and free items.

I am still hooked on the fertilizers and guardian marigolds; for all else I will look elsewhere.



Neutral margored
(7 reviews)
On Apr 5, 2006, margored Syracuse, NY (Zone 4b) wrote:

I love Park's seed and plant selection. I've also found their customer service incredibly friendly and helpful (some other companies could take some pointers from them). Plus they sometimes throw in extra surprises when you place a big order.

There are just two things I wish Park (and its sister company Wayside Gardens) would change: First, Park will ship pretty much any week day. That means that if they send out a package on a Friday it could sit in a hot post office building over the weekend. When the package finally arrives you could find damaged, wilted plants inside. A few other plant companies side-step this potential problem by shipping only Monday-Wednesday. Park might want to consider the same for their live plant orders.

Second, it's my understanding that Park ships plants when they (the plants) are ready on-site. This is great for locals because you know you're getting a "fresh plant." But if you live in a different gardening zone you may not want your plants showing up in April (when there's still a chance of frost). Some other plant companies offer patrons the option of selecting their preferred shipping date. For example, you could place an order in February and specify you want it shipped May 15.

Don't get me wrong - Park is a great company. Whenever I order plants from them (or Wayside), though, I always order a.) after my last frost date and b.) on the weekend with hopes they'll ship early in the week.

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