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Comments regarding Honeycreek Nurseries

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  Feedback History and Summary  
9 positives
5 neutrals
33 negatives

Comments:

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RatingAuthorContent
Negative marlowj
(1 review)
On Aug 21, 2005, marlowj Manassas, VA wrote:

I ordered a bunch of items in the early spring. There were about 10 plants, which were not packaged appropriately. They were in small, flimsy, plastic containers surrounded by small cardboard, and stuffed in a plastic envelope. After going through the mail, when they got here they were all flat. Needless to say, none of those plants survived even after planting and tender care. I bought a bare root Peony tree, and it never rooted, it just rotted. I had a mixture of other bare root plants that have not survived. The only thing growing is my bare root hybrid tea rose, and it is struggling. Honeycreek’s warranty lasts for a year, but after 30 days (not enough time to see if the plant will do something), they will only reimburse you with replacement plants. I do not wish to go through all the work of planting all that again, just to have nothing grow. I never use this company again.


On Aug 21, 2005, Honeycreek Nurseries responded with:

"


On Aug 25, 2005 11:43 AM, Honeycreek Nurseries added:

We sent the following D-mail to the customer on 8/22/05 and have yet to hear a response, but hope we will soon.

"Thank you for your recent posting on Garden Watchdog. We do wish that you would consider using our guarantee.

Our guarantee reads as follows:
1. Free Replacement! If any item you purchased from us does not live, for a free replacement just return the original shipping label, along with your written request, within 1 year of receipt. Replacement guarantee is void unless the original shipping label is returned.
2. Money Back! For a refund of the purchase price return the item and the original shipping label, with correct postage affixed, within 14 days of receipt.

If you do not wish to receive replacements of the same plants, you may request a merchandise credit to be used on a future purchase. Or if you know what alternative items you might wish to try, you can just let us know that as well when you send in your label and apply the credit directly yourself.

In other words, you don't have to get replacements of the same exact plants, we can give you equal credit of different plants of your choice!

We hate to hear that you had a problem with any of our plants. And more so, we hate to hear that you won't give us a chance to make good on the transaction!

By and large, the vast majority of orders that we ship out every year arrive in good condition and are successfully transplanted by the customer. We do not feel that your experience is representative of most of our customers and wish that you would give us another chance.

At any rate, we appreciate your comments, and hope that you have a wonderful season of gardening!"
"


Neutral taterbughanes
(1 review)
On Aug 14, 2005, taterbughanes Herrin, IL wrote:

On February 4, 2005 I ordered 27 of the Handful of MIXED Hosta from Honeycreek Nurseries. 11 of them never came up. I sent a detailed letter to Honeycreek on July 16, 2005 asking that my 11 Hosta be replaced. I also included the original shipping label as required by Honeycreek. I also advised that of the 16 that did come up, all 16 were green - NOT MIXED. As of September 14, 2005 I have heard nothing from Honeycreek. I also asked to have the 11 that did not come up replaced with MIXED HOSTA as advertized in your ad placed in the Sunday Parade. After reading Garden Watchdog and other sights that place complaints against your company, it looks as though you have over 50% negative feedback. All I am asking is that you replace my 11 Hosta that did not come up or sent me a letter advising that these 11 would be sent next Spring. It is getting late in the year and these need to be placed in the ground ASAP in order for the roots to establish before winter. At least acknowledge that you are going to do something! Thank you. Sherrie Hanes, 1905 West Adams Street, Herrin, IL 62948


On August 24th, 2005, taterbughanes changed the rating from negative to neutral and added the following:

After posting the first notice, I sent a Certified Letter and a second copy via regular mail threatening to take Honeycreek to Small Claims court if I did not hear from them by September 2. The letter went out Monday, August 15 and my replacement plants (4 times bigger than the ones originaly received) arrived at my house by Friday, August 19. The company did sent 16 replacement plants instead of the 11 that did not live at all. I will thank the company for this. However, it is a shame that you have to threathent to sue a company before you get a response from them. I just pray that I have enough time to get these plants roots set in before winter or I will be going through this all over again in the Spring.
On Aug 14, 2005, Honeycreek Nurseries responded with:

"


On Aug 22, 2005 3:54 PM, Honeycreek Nurseries added:

We have contacted the customer to let her know that her replacement request was received and the replacments have been shipped.


On Aug 24, 2005 2:36 PM, Honeycreek Nurseries added:

Quite simply, we do stand behind our plants and our guarantee. The replacement was shipped on 8/15 in response to her initial letter. We are pleased to hear that she is happy with the replacement hosta received. "


Positive Poethart
(1 review)
On Jul 18, 2005, Poethart Rochester, NY wrote:

I purchased the Giant Mixed Hibiscus from Honeycreek Nurseries and none of them came up. I wrote and asked for a refund but the letter was returned saying, "No such address". I double checked it with the invoice and it was correct. I'll not order from them again. When I deal from now on, I will stay with Michigan Bulb and Breck who have not once refused to refund my money or give me credit.


On September 2nd, 2005, Poethart changed the rating from negative to positive and added the following:

I want to withdraw my negative comment because I was contacted by a very kind lady named Yvette from Honeycreek. I was sent a voucher for full replacement of my hibiscus. The address I had was out of date since Honeycreek was purchased by another company. To the others who have negative comments, I would suggest you write to [email protected]. She will help you out.
On Jul 18, 2005, Honeycreek Nurseries responded with:

"


On Aug 22, 2005 3:41 PM, Honeycreek Nurseries added:

If the address used was the one listed above, we do not understand why the post office would have returned the letter to the customer. We have emailed the customer and encouraged him to try to send us the request again. Even the good folks at the post office can sometimes make a mistake!"


Neutral sweetpatti
(1 review)
On Jul 13, 2005, sweetpatti Cuba, MO wrote:

I have ordered the 27 hosta plants offered ...arrived, .7 short in the order and so far 13 dead. I have called the representative, I got her name and extension number....I was told to only tell them what was dead and short in the order...with original packing label...which I will be doing.
I will keep you posted as to the results.
I hope they honor their word....other nurseries have been just dreadful...so I hope they do correct the problem.

Negative jillstaff
(1 review)
On Apr 29, 2005, jillstaff wrote:

Half of the plants arrived dead, and I recieved no planting instructions. I am sending them back in hopes of a refund.

Positive gates962
(1 review)
On May 26, 2004, gates962 Albion, IN wrote:

I ordered the mixed hibiscus by mail and within 2 weeks had my bare root plants. The plants are growing and showing new growth. I am very happy with my order and will do business with this company again.

Neutral willy1035
(5 reviews)
On Apr 22, 2004, willy1035 wrote:

I recently placed a phone order with this company. Although the person I spoke to was courteous - she seemed very confused - prices from internet site did not match her prices. Will let you know regarding quality of plants.

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