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Comments regarding Daniel's Specialty Nursery

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You are viewing only negative comments

  Feedback History and Summary  
30 positives
No neutrals
2 negatives

Comments:

RatingAuthorContent
Negative SATXCactus
(2 reviews)
On Mar 3, 2016, SATXCactus San Antonio, TX wrote:

I recently ordered several Agave from this nursery. 80% or more of the plants arrived yellowed from what I suspect was either over-watering (the soil in the pots was sodden) or poor growing medium. I contacted the nursery and was told that I should move them to bigger pots, which seemed silly given that the condition was probably over-watering and systemic poor growing medium. Owner probably should have shipped bare-root. Owner was not concerned that I was disappointed with the plants he sent. Overall unattractive, poor plants. I wouldn't order from this nursery again.

Negative KX
(5 reviews)
On Feb 17, 2016, KX Calgary,
Canada wrote:

Posted on February 2, 2016, updated February 17, 2016
I had a very poor experience with my order.
I ordered about a month before the shipping date as I had to drive down to the US to pick up the plants. I wanted to make sure that some of the plants would be in stock and to make sure the money order made it in time. I spent about $150 US on plants, plus I added another $15 to the cheque in case some of the other plants I wanted would be in stock by the shipping date.
I was very disappointed in the quality of the plants, half the order were poor, stretched, leggy plants with a few leaves, and did not look at all like the pictures on the website. The rest were ok, but some were double the price for the same plant I ordered from another company. I even paid the premium for a extra large plant and ended in up with a very small plant. Also I did not receive any plants for the extra $15 I sent because he forgot. And when I expressed my disappointment over the phone and by email, he was quite abrasive and blamed the quality of the plants on shipping. It seems I am the only one here that had an awful experience (or no one else that had a bad experience has posted). Although I had a couple of great orders from other US companies, I would not recommend buying from here.


On February 17th, 2016, KX added the following:

I thought I would add more details and facts in regards to the comments on my order made by another customer.

-I called before I placed my order explained that I was from Canada and would have the plants shipped to a UPS store in Montana (not Canada as mentioned above), in a month or so. I wanted to make sure I got the plants I wanted and leave enough time to send the money order. At no point during the phone conversations or emails did he express concern over where it was being shipped, ordering early, nor temperatures for shipping in mid-late April. Most of the mail order companies I have dealt with accept orders in advance and then ship when safe to do so in spring, and Daniel said it was fine on our phone conversation.

-I added an additional $15 to the money order (as that is the only payment he accepts so additional plants can't really be added at a later date) in the hopes that some of the other plants I wanted would be in stock by the shipping date, I included lots of alternatives in email correspondence (these emails can be read in the link at the bottom). Only after I received my order without any plants for that $15 did he have a problem with me placing the order in March and sending more money for more plants.

-I placed the order after our phone conversation on March 20th, with a pickup date in Montana on April 24 or 25th (not an excessive delay, and it was not winter as indicated above). I had no control over when he sent the shipment, I thought he was sending it too early but relied on his experience. (again, the emails can be read at the link). The temperature in that area was mild in mid-late April, I looked up the history for that area (see link) and highs were 52-73 F. And the package was held in a heated office (UPS store). In addition Daniel did not express concern at any point about shipping plants in mid-late april. It was Only after I complained about the leggy unattractive plants that he blamed their condition on cold temperatures.

-I also ordered succulents from two other companies in March for pick up at the same address on the same date in April. The plants I received from those other companies, were beautiful specimens and did not have ANY cold or shipping damage. Those vendors were very helpful, took my order in March and were very accommodating for my April pick up date. They were also much more reasonably priced. But I was willing to spend a little extra with Daniel's in the expectation I would receive all nice specimens.

- I requested some refund and he never responded to those emails. I finally called again and he agreed to only refund me the $15, but he would not mail the refund to me in Canada. So I gave him a friend's address in the US but it must have gotten lost in the mail because I never got the $15. I didn't pursue it further as I decided it wasn't worth any further stress or disappointment.


Understandably I don't have records of our phone conversations, but I do have proof of my version of events with pictures and emails. Here is the link that shows the plants I was unhappy with and the email correspondence about my order. I included the pictures of the plants and a comparison of the plants I was expecting based on the pictures on the website:
//s1308.photobucket.com/user/KX78/library/Mobile%20Uploads

It shows the unattractive leggy plants with only a few misshapen leaves near the top. These issues can not be cause by temperatures/shipping. it shows the stretched orange adolphi with few leaves that I paid a premium ($12) for a 'really large specimen' that was in a 2" pot and was the same size as the other adophi I ordered for $4. And a couple of the other sad looking ones that may have been to them being shipped too early.

I'm glad others have had good plants/experience with this vendor, but as you can see from the emails and photos, I definitely did not. And I have the right to express this here.


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