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|On Mar 3, 2016, SATXCactus San Antonio, TX wrote:
I recently ordered several Agave from this nursery. 80% or more of the plants arrived yellowed from what I suspect was either over-watering (the soil in the pots was sodden) or poor growing medium. I contacted the nursery and was told that I should move them to bigger pots, which seemed silly given that the condition was probably over-watering and systemic poor growing medium. Owner probably should have shipped bare-root. Owner was not concerned that I was disappointed with the plants he sent. Overall unattractive, poor plants. I wouldn't order from this nursery again.
|On Feb 17, 2016, KX Calgary,
Posted on February 2, 2016, updated February 17, 2016
On February 17th, 2016, KX added the following:
I thought I would add more details and facts in regards to the comments on my order made by another customer.
-I called before I placed my order explained that I was from Canada and would have the plants shipped to a UPS store in Montana (not Canada as mentioned above), in a month or so. I wanted to make sure I got the plants I wanted and leave enough time to send the money order. At no point during the phone conversations or emails did he express concern over where it was being shipped, ordering early, nor temperatures for shipping in mid-late April. Most of the mail order companies I have dealt with accept orders in advance and then ship when safe to do so in spring, and Daniel said it was fine on our phone conversation.
-I added an additional $15 to the money order (as that is the only payment he accepts so additional plants can't really be added at a later date) in the hopes that some of the other plants I wanted would be in stock by the shipping date, I included lots of alternatives in email correspondence (these emails can be read in the link at the bottom). Only after I received my order without any plants for that $15 did he have a problem with me placing the order in March and sending more money for more plants.
-I placed the order after our phone conversation on March 20th, with a pickup date in Montana on April 24 or 25th (not an excessive delay, and it was not winter as indicated above). I had no control over when he sent the shipment, I thought he was sending it too early but relied on his experience. (again, the emails can be read at the link). The temperature in that area was mild in mid-late April, I looked up the history for that area (see link) and highs were 52-73 F. And the package was held in a heated office (UPS store). In addition Daniel did not express concern at any point about shipping plants in mid-late april. It was Only after I complained about the leggy unattractive plants that he blamed their condition on cold temperatures.
-I also ordered succulents from two other companies in March for pick up at the same address on the same date in April. The plants I received from those other companies, were beautiful specimens and did not have ANY cold or shipping damage. Those vendors were very helpful, took my order in March and were very accommodating for my April pick up date. They were also much more reasonably priced. But I was willing to spend a little extra with Daniel's in the expectation I would receive all nice specimens.
- I requested some refund and he never responded to those emails. I finally called again and he agreed to only refund me the $15, but he would not mail the refund to me in Canada. So I gave him a friend's address in the US but it must have gotten lost in the mail because I never got the $15. I didn't pursue it further as I decided it wasn't worth any further stress or disappointment.
Understandably I don't have records of our phone conversations, but I do have proof of my version of events with pictures and emails. Here is the link that shows the plants I was unhappy with and the email correspondence about my order. I included the pictures of the plants and a comparison of the plants I was expecting based on the pictures on the website:
It shows the unattractive leggy plants with only a few misshapen leaves near the top. These issues can not be cause by temperatures/shipping. it shows the stretched orange adolphi with few leaves that I paid a premium ($12) for a 'really large specimen' that was in a 2" pot and was the same size as the other adophi I ordered for $4. And a couple of the other sad looking ones that may have been to them being shipped too early.
I'm glad others have had good plants/experience with this vendor, but as you can see from the emails and photos, I definitely did not. And I have the right to express this here.