Comments regarding Nature Hills NurseryClick here to return to Nature Hills Nursery's listing.
|On Feb 12, 2014, MareksGarden Simpsonville, SC wrote:
I put an order of $400 worth of trees in to this nursery in the fall of '12. All the specimens that came looked good except one. The Shagbark Hickory had one four inch root stem with no hairy roots at all. I am no expert, but it didn't look right, so I decided to photograph it and give it a shot. Indeed, in the spring of '13 the whole thing was brown dead. All the other trees are doing well. What ticks me off is, as others describe, is the run around. You need to provide evidence, which I had in the photo, then they need to wait for some 'foreman's' response, then they told me that it could still be alive, blah blah. Five emails later, the whammy is that NOW they will send you another for half price plus shipping. If people took that offer, it is a good business model for them. If they send me junk, then I simply buy another tree and give them even more profit, albeit less than the first. If they would have been nicer, I would have ordered another bunch of trees from them this year but they will get nothing but a poor review from me because of the treatment and policy. It is also notable that I had bought 2 Autumn Blaze Maples from them, and this spring '14 I just bought one at Home Depot even nicer than those, and it was half the price with a better return policy.
|On Nov 29, 2013, Anaguma Platteville, WI wrote:
The order didn't begin auspiciously as I had to use their contact page after 3 days to determine if the order had been received. There was no other communication until I had to cancel the order because the ground was frozen where I lived. I had to call their phone # to cancel.
|On Nov 1, 2013, tabithabethi LONEDELL, MO wrote:
The customer service rep named "Christian H" was phenomenal. She noticed a second order placed by me, gave me a call, and re-did the order so it contained both items which saved me shipping costs.
|On Oct 28, 2013, Daylilydeb Huntersville, NC wrote:
I had a very good experience with this company. They have provided me with great customer assistance in choosing plants that are compatible with the area I live.
|On Oct 21, 2013, ehsandlas Northampton, MA wrote:
In short, Nature Hills Nursery sold me a dead plant, they were rude, and they did not replace the plant. I would NEVER buy anything from them. EVER.
|On Oct 10, 2013, 1Zman1 Westerville, OH wrote:
I purchased a total of 4 trees, 3 were fine and 1 never leafed out. While the official warranted position of the company was a 50% plus shipping guarantee, I contacted Christian and asked for consideration due to the fact that I felt the product was dead on arrival, he got approval to send a replacement and suggested a method of checking the specimen for vitality in the first 48 hours to make the process easier in the future. Based on the outcome and Christian's effort to make it right, I will buy from them again.
On Oct 10, 2013, Nature Hills Nursery responded with:
"On Oct 10, 2013 10:54 AM, Nature Hills Nursery responded with:
Thank you so much for taking the time to post a review. We truly hope that we can help you in future with your landscaping needs."
|On Sep 25, 2013, PhillyKarl Philadelphia, PA wrote:
I purchased a Maple tree from them in Spring. It arrived with virtually no roots. Really. I called- they said not to worry. A month later, no sign of life. Called again - they said not to worry. Could take up to 90 days (!). Another 2 months and I finally got a bit of growth. It is now Fall, and I have a 95% dead tree with a tuft of leaves on one little side branch. They offer no refunds. They will sell a replacement at half price, plus shipping. Never again. Never again.
On Sep 25, 2013, Nature Hills Nursery responded with:
"On Oct 10, 2013 1:03 PM, Nature Hills Nursery responded with:
Most Maple trees are very fast growers so they would not have a large root system as even at 5-6 feet they would be quite young.
|On Sep 25, 2013, laxey Norwalk, OH wrote:
i have had a terrible experience with Nature Hills. I placed an online order and they promptly charged my credit card. No tree, no tree. Called no one answers, called another day, no answer, leave a message, no return phone call. call again and again and again, finally get a person, can't ship my tree until late October, although the ship time said "fall" and we are in the season of fall now. whatever. cancel the order. takes them almost 10 days to credit my charge card, but the amount is not correct. call, no answer, call, call, call finally get a person and they will not give the full amount. $10.00 fee to cancel. I saw that NOWHERE on the website and the person who took the cancellation of course never mentioned it. Do NOT buy from this company if you want good customer service.
On Sep 25, 2013, Nature Hills Nursery responded with:
"On Oct 10, 2013 1:20 PM, Nature Hills Nursery responded with:
I'm sorry you had trouble contacting us. As this site is anonymous I cannot have our IT department check our phone reports for your calls.
|On Sep 25, 2013, CoryM Salt Lake City, UT wrote:
I wanted to experiment with planting an apple tree in the fall. Nature Hills website said in bold type that they had the tree I wanted "In Stock", so I ordered it.
|On Sep 25, 2013, melanie1515 Lexington, KY wrote:
I ordered two Royal Empress tress from Nature Hills Nursery. The confirmation email I received stated the tress would be shipped the first week of October and I received them on September 24th. I'm not complaining...the only issue with that was I wasn't ready for them yet (didn't have holes dug or the protective wire to go around them to keep my dogs away from them).
|On Aug 16, 2013, ssejhill Buffalo, NY wrote:
Well I wished I had read these reviews before making my purchase with Nature Hills.
|On Aug 14, 2013, kdkouwe Greenfield, IN wrote:
We received tree from Nature Hills as a 2012 Christmas gift from my parents. I immediately checked this site and was not super encouraged. I called customer service and asked about several things - one of them being cashing in the gift certificate. That was not possible (we didn't really think it would be) so we switched trees to one more suited for our yard. Our Lacebark Elm tree came in April 2013. We planted the barerooted tree immediately even though it appeared dead, knowing it would take some time for it to break dormancy. It showed no life by June so we called customer service. They told me to be patient and that it would take 90+ days to leaf out. By the 2rd of August there was still no life so I emailed them asking what the next step for getting a replacement was. I was told I needed to call them. When I did I was told I would need to pay half of today's cost (which is double what it was at Christmas) for the replacement plus shipping. They claim the tree was viable when shipped but I'm not convinced. I will not pay them again. We have purchased many trees, shrubs and perennials over the years (we have close to 1000 at last count) and never had an issue with a return. Don't be fooled by their low prices. I am sure there are some lucky people who have had success with them, but don't take a chance. There are many reputable companies vying for your business who offer a real guarantee - go with one of them.
|On Aug 7, 2013, mimosa9 MECHANICSBURG,
United States wrote:
I purchased a mimosa tree in April 2013. I planted the bareroot tree knowing it would be late May at the earliest for it to break dormancy. It showed no life by early June so I called customer service. They told me to be patient and that it would take 90+ days to leaf out. By the 3rd week of July there was still no life so I called them back. This customer service expert told me to cut the top half off the 5 ft tree to shock it to life. This sounded absurd but I did it. After 10 days I knew it was not coming to life. I called again to set up a fall replacement and was told I would need to pay half for the replacement plus shipping. They claim the tree was viable when shipped but I'm not convinced. I will not pay them again. I have purchased many trees over the years and never had an issue with a return. Most of my fruit trees come from Stark Bros and they are very good to deal with. I guess that is why they have been in business since 1814. The way Nature Hills does business they will be lucky to make 15 years of business. STAY AWAY. There are many reputable companies vying for your business.
|On Jul 31, 2013, moochesmom Whitmore Lake, MI wrote:
If there was a stronger adjective to use than negative I would choose that! I placed an order with this company that was supposed to ship in 5-7 business days. After 6 weeks, I still have not received my order, nor has my account been credited with the amount billed. I have repeatedly tried to contact their customer service department via phone and email without response. I would NEVER use or recommend them!
|On Jul 10, 2013, toast9999 Springfield, IL wrote:
Purchased two red oaks in November of 2012, we are in July of 2013 and trees have not leafed out. Contacted customer services and was told I would have to pay half price for the trees and shipping costs. Locally if you purchase trees and they do not leaf out in Spring you get trees replaced at no costs. This is a no lose situation for Nature Hills Nursery and a big lost for the customer. Will not be associating with this company in the future.
|On Jun 13, 2013, greenthumb60073 Round Lake, IL wrote:
I found this blog after placing my order with this company for the first time and needless to say I was very concerned with the number of negative comments posted on this blog. My experiences were similar in terms of the lack of communication between placing the order, eventual shipping of the trees and the immediate charging of the credit card.
|On Jun 11, 2013, twistedsan Sheffield, OH wrote:
Nature Hills is TERRIBLE !!!
|On Jun 8, 2013, mjnort Forked River, NJ wrote:
Marty, Forked River, NJ
|On Jun 5, 2013, WheatonDad Wheaton, IL wrote:
THIS IS A WEB SCAM!
|On Jun 4, 2013, selawless West Pasco, WA wrote:
Posted on June 4, 2013, updated June 4, 2013
On June 4th, 2013, selawless changed the rating from neutral to positive and added the following:
|On Jun 1, 2013, Bec_No_Va Sequim, WA (Zone 8a) wrote:
Posted on May 21, 2009, updated June 1, 2013
On June 1st, 2013, Bec_No_Va added the following:
I have now ordered from NH several times and have ALWAYS been happy with product and delivery! Received 3 shrubs within 2 weeks of ordering, well packaged and the plants are very healthy! Delivery company was another story tho on the last order, box clearly states plants and arrows pointing UP - but, they had obviously used the box for basketball
On Jun 1, 2013, Nature Hills Nursery responded with:
"On Jun 2, 2013 6:08 PM, Nature Hills Nursery responded with:
Thank you so much for taking the time to let us know, it's great to hear from our long time customers!
|On May 29, 2013, lcarlson Arden Hills, MN (Zone 4a) wrote:
OMG, WHY didnt I read these reviews before ordering with this company??? That is my fault. Also, I read the ridiculous Terms and Agreements and STILL ordered. I'm so mad at myself. The issue I have with them, however, is that I cancelled an order while my status read 'processing', according to their website. I found a hard-to-find tree at a local nursery selling a vital, healthy, 5 ft. tree for the same price as what I was paying (after S&H) at Nature Hills. I tried to call them but they close at 3pm (?!!) so I followed the cancellation instructions on their T&C and emailed. I did not hear anything from them until this morning when I saw a shipping notice for the tree. Wha??? I called them and spoke with a very rough customer service rep who kept repeating their Terms and Conditions. She cut me off so many times, I ended up raising my voice, which is always unfortunate. According to her, the status on their website may not always represent the true status, and my cancellation came a 'little too late' despite what the status said. According to their T&C, they accept no returns. So, I'm stuck. I really hope this tree is in good condition.
On May 29, 2013, Nature Hills Nursery responded with:
"On May 29, 2013 11:23 AM, Nature Hills Nursery responded with:
We, of course, are very sorry this customer is so upset.
|On May 18, 2013, Youknowwhat FRESH MEADOWS, NY wrote:
Last week, I placed an order for 1 ea. White Lady Peach tree. I placed the order on a Sat afternoon and by Sunday morning, after I learned that the tree would be too big for my aunt's garden, I promptly sent them a cancellation notification. Hoping to stop them from processing my order. During my entire ordering and cancellation process, Nature Hills was closed. Yet, when they opened on Monday, knowing full well that my order was cancelled, they still charged my credit card for the tree. When I called them on Tuesday, they agreed to refund my charge, however, they deducted $10 "cancellation" fee for the transaction. I have notified them before they could do any "work" on my order, they still insisted on charging me $10 (which is 17.8% of my order total) for performing no work. I just want to write this experience to warn any potential buyers out there about the hefty cancellation fee. I was not aware of the cancellation fee. Read their fine prints carefully before you placed any order with this store.
On May 18, 2013, Nature Hills Nursery responded with:
"On May 29, 2013 11:32 AM, Nature Hills Nursery responded with:
As I explained to Ms. Liu our cancellation fee which is 10% or a minimum of $10 is to cover our costs and fees.
|On May 15, 2013, RajiBear Shakopee, MN wrote:
My husband ordered three hybrid poplars a few weeks ago and we've heard nothing. We've tried to call, left multiple messages, but no response at all. They have our money, but we can't even get the courtesy of a response. Extremely frustrating!
On May 15, 2013, Nature Hills Nursery responded with:
"On May 29, 2013 11:41 AM, Nature Hills Nursery responded with:
I emailed this customer twice through Dave's Garden with no response. We did however catch up to the customer on Facebook. We are sorry to hear that they had trouble getting through to us.
|On May 13, 2013, LaneLandscape Flemington, NJ wrote:
Posted on May 13, 2013, updated May 13, 2013
On May 13th, 2013, LaneLandscape added the following:
I also sent an email regarding my disappointment with my order. They never replied back to me.
|On May 8, 2013, hankandellen Ellettsville, IN wrote:
Disaster!! We ordered buffalo grass plugs to plant- we made it clear we were planting them today, May 8, so they needed to arrive a day or two before. First problem - the website said 95 plugs/tray. The emailed invoice said 72 plugs/tray. Had to call Sabrina and straighten that out and order a bunch more trays to make up the shortfall. Then received no receipt for the new order. Had to call and get that straightened out. Then Sabrina calls me last week to say they can't get me the plugs in time - that if they leave NE early enough to get to IN, they will have to sit in the dark over the weekend, and we would have no guarantee on the survival of the plugs. I had a volunteer day all set with the help I needed to get >1,000 plugs planted - I asked them to find a way to make this right, as they had promised me I'd have them in time. Nope. Got a 10% price cut from Allison, which is ok but will barely cover the cost of the contractor we have to hire to plant the plugs since we couldn't set up another volunteer day in time. I never got a FedEx tracking number so had to call for that and I was told there were seven boxes and that they might be on different trucks and arrive on different days. Andrea was the one who told me that and was very rude - 'if you have a problem with that, call FedEx'. A really bad experience. Never, ever, again.
On May 8, 2013, Nature Hills Nursery responded with:
"On May 13, 2013 12:19 PM, Nature Hills Nursery responded with:
We are extremely sorry that this customer is so unhappy. We tried very hard to fix what was initially a representative's mistake.
|On May 7, 2013, rodinsc Capitola, CA wrote:
Their prices were higher than just about every other online nursery. But in this case high price is not high quality.
On May 7, 2013, Nature Hills Nursery responded with:
"On May 13, 2013 12:08 PM, Nature Hills Nursery responded with:
We have reached out to Mr. Rodriguez and offered a resolution. We are confident that we have satisfied him. Thank you."
|On Apr 23, 2013, BrianMacker Upton, MA wrote:
Posted on October 15, 2012, updated April 23, 2013
On October 15th, 2012, BrianMacker changed the rating from negative to neutral and added the following:
I have been told I will receive a replacement tree in the spring. I am changing my rating to neutral and will reevaluate in the spring.
On April 23rd, 2013, BrianMacker changed the rating from neutral to positive and added the following:
I received my replacement tree Apr 23, 2013 and it looks healthy so I have planted it the same day. I am changing my review to positive because all the other trees survived, are doing as good as more expensive pluot trees (and are as large), and I got the replacement. The only minor problem I have is one of the cherry trees has a section of bark that died near the graft, but it is still alive and I think it will heal.
On Apr 23, 2013, Nature Hills Nursery responded with:
"On Oct 12, 2012 2:19 PM, Nature Hills Nursery responded with:
On Oct 15, 2012 7:23 AM, Nature Hills Nursery added:
Unfortunately, there was some miscommunications between our customer service representatives, and this situation was not handled with the care that we at Nature Hills strive for. Hopefully Mr. Macker will except our apology. We have reached out to the customer to resolve the situation. We hope he feels that the solution is satisfactory.
|On Apr 20, 2013, vlw7865 Scottsville, VA wrote:
I may be new to website plant shopping but when I received my very expensive "trees" they were nothing but twigs. They secured the money from my credit card approximately one month before shipping my twigs to me. I ordered some springtime plants. The website states that the plants will ship according to my zone. They are now stating that they are in a cold area and the plants will not ship according to my zone but according to their weather conditions. Again the money from my credit card was taken 2 months before the projected shipping date. I am very apprehensive of the plants that I will receive. I have already purchased plants at my home town nursery for cheaper than I paid for these "sale" plants form Nature Hills. I have received very poor customer service from this company also. I called in and when a person answered she put me on hold and then transferred me to her voicemail. Needless to say she never returned my call. The email correspondence to my complaints was very brief and unhelpful. I have spent close to $1000.00 with this company with two orders and they have treated me with much disregard. I will not shop with them again and urge anyone who is smarter than me who researches the company to find someone else to buy the plants from. I could have bought much healthier trees from a local nursery for less money. I am ashamed of myself for trusting Nature Hills Nursery to be all that they claim to me on their website.
On Apr 20, 2013, Nature Hills Nursery responded with:
"On Apr 29, 2013 10:15 AM, Nature Hills Nursery responded with:
We are very sorry that there was any miscommunication or that you are unhappy with the products you received.
|On Apr 19, 2013, benjamin1966 Vaughn, NM wrote:
my trees arrived in great condition , I thank nature hills for carig for these trees and for sending out the best to their customers , packaged very well and sent at the right time for them to survive . now it is up to me to continue to water and care for them . A tree cannot be planted and forgotten , plant it with love and take care of it water etc . and it will grow . now it is up to me to take care of them and enjoy them everyday .
|On Mar 26, 2013, Monikag7781 Lebanon, CT wrote:
Posted on March 25, 2013, updated March 26, 2013
On March 26th, 2013, Monikag7781 changed the rating from negative to positive and added the following:
Finally got through. I was using my cell phone and for some reason i couldn't connect using it. Sabrina from customer service called me and told me that due to the zone I live in, they were waiting to ship my pots. She was very nice and helpful.
|On Mar 5, 2013, gvm11 GAMBRILLS, MD wrote:
I am a beginning gardener. I have ordered a Weeping Cherry along with some other trees and bushes. I am personally not familiar with Flowering Cherries and I never knew they didnít produce cherries. I was looking for a fruit bearing tree, looked at the picture and read the description of "Weeping Cherry" on NH website and was under the assumption this was a real cherry tree as its title suggest. When the order was on its way I found out through a friend that "Weeping Cherry" might not be a fruit bearing cherry at all. I then contacted Nature Hills about it, and told them I would like to return it. Then Iíve got this strict email telling me that if I want to return that their "Terms and Policies" will apply. So to get a return on the "Weeping Cherry" that I bought for $59.98 plus shipping I would have to spend almost half of the price to send it back. What is the use? I contacted the customer service and said that I made a mistake buying this tree but also it didnít say anywhere in the description of the tree that it wasnít fruit bearing. Then I asked if they could be more lenient and if they maybe would pay for the return shipping. They refused and send me this reply:
On Mar 5, 2013, Nature Hills Nursery responded with:
"On Mar 6, 2013 12:43 PM, Nature Hills Nursery responded with:
I am very sorry this customer feels that we were not supportive or helpful.
|On Jan 10, 2013, Dmcguire Haymarket, VA wrote:
I ordered a Pink Lemon Citrus Tree for a Christmas present online and recieved the order confirmation right away. I contacted the company after 2 weeks because the product had not arrived. Sabrina explained they ship out on Tuesdays and the past two weeks they were snowed in. She said I would receive notification once the product shipped and apologized for the delay. I received my tree and it's just lovely. Perfectly shaped and in great condition. It's the perfect Christmas present that lasts for years so thank you all for such a quality plant, Debi
|On Nov 17, 2012, Jeff48170 Plymouth, MI wrote:
I am surprised to see so many negatives on here about this company - had I looked at this before I ordered, I may have passed.
|On Nov 7, 2012, Covey Springville, UT wrote:
Posted on November 7, 2012, updated November 7, 2012
On November 7th, 2012, Covey changed the rating from negative to neutral and added the following:
Bryan from nature hills reached out to me...he promised a delivery date and to better advertise the delivery schedule on their website..changing my rating to neutral to see if they perform.
On Nov 7, 2012, Nature Hills Nursery responded with:
"On Nov 7, 2012 4:17 PM, Nature Hills Nursery responded with:
|On Oct 23, 2012, dcmonda Loganville, GA wrote:
Purchased 5 peach trees from Nature Hills. Planted them all in the same general location and put them all on the same watering schedule. 3 out of the 5 survived. When I contacted the company about getting a replacement for the 2, I was told I would be charged 50% of the retail value plus shipping. Every REPUTABLE nursery in the country offers a 1 year warranty on their plants with proof of purchase. This was the first and LAST time I will ship at Nature Hills!
On Oct 23, 2012, Nature Hills Nursery responded with:
"On Oct 23, 2012 10:25 AM, Nature Hills Nursery responded with:
|On Sep 20, 2012, kbuxtonok Duncan, OK wrote:
I ordered a tree one month ago. They charged my visa immediately but I have yet to see the tree. When I asked for a refund they said the tree could not be shipped until the fall and that if I wanted to cancel my order they would charge a 10% cancellation fee. They also told me that I should have entered my zip code to get a delivery date. I did that and it still does not give a ship date. Be very careful when doing business with this company and read the "fine Print; I still can't find a reference to a cancellation fee!
On Sep 20, 2012, Nature Hills Nursery responded with:
"On Oct 15, 2012 7:29 AM, Nature Hills Nursery responded with:
|On Sep 7, 2012, allaA Montreal, MO wrote:
I received ALL ordered 4 peach trees dead without the root system at all. Customer service rep lied about her name (she is Sabrina), was very rude, all the time talked over me and even did not lesten the problems. I suspect there are many upset customers that she is just sending out... They rised prices more than twice this Fall; therefore, if you reordering half price replacement products, you are ending up paying 1.5 times more than originally was paid. Looks like a tipical scam to me. Upset customers, do you want to file class action lawsuit on this NatureHills? I am a lawyer, please contact me if you want to do that
On Sep 7, 2012, Nature Hills Nursery responded with:
"On Sep 11, 2012 1:44 PM, Nature Hills Nursery responded with:
|On Aug 20, 2012, gardener1124 Aquia Harbour, VA wrote:
Simple. They sent me a dead plant. I reported it within the allotted 48 hours. They told me it was "dormant". I said "No, it is dead", but they would not listen. So, I planted it. Four months later..still dead. The "customer service" lady who always answers the phone is very rude and condescending. She actually told me that I did not report that I had scracthed the bark in April, so I had not reported it as dead. Of course I would have done that had she asked me to. I have ordered from them multiple times, but they refuse to do the right thing regarding this one plant. Unscrupulous.
On Aug 20, 2012, Nature Hills Nursery responded with:
"On Sep 11, 2012 1:53 PM, Nature Hills Nursery responded with: