Comments regarding Nature Hills NurseryClick here to return to Nature Hills Nursery's listing.
|On Aug 1, 2012, sturley Buckley, WA wrote:
The tree I recieved was obviously dead upon arrival. I planted and cared for it anyway hoping for the best. After 2 months I gave up all hope. I called Nature Hills Nursery and they instructed me to scrape some of the trunk off to verify if it was dead and it was. They said they don't offer refunds but would send another tree at 50 percent off the going price. Guess what... the price for the same tree is now three times what it was when I bought this one. So in order to get the same tree I would now pay more than I did in the first place. Sounds like a big scam to me. I'm reporting this company to the Attorney General's office an the Better Business Bureau.
|On Jul 17, 2012, chuckcanuck27 Vancouver,
In April of 2012 I ordered a Pluot tree (Flavor Grenade) that I had read about - it sounds like a terrific cultivar. It arrived and when I opened the box I was immediately dismayed. I planted it right away as instructed but it appeared to my eyes (Master Gardener) to be dead. I immediately e-mailed the company and they opened a ticket. I was assured the tree was alive but could take up to 90 days to break into leaf. I waited a while and contacted them again. I received the same info and was told about their pathetic replacement policy. My bad! I should have made sure ahead of time that they stand behind their products. I finally gave up in early July when it was still 'dormant' and pulled the tree out of the ground. It was beginning to rot and had never formed a single root. We have beautiful soil, and I gave it lots of TLC. The plant was just dead from the start - I'm convinced of it. I would never order again from Nature Hills.
On Jul 17, 2012, Nature Hills Nursery responded with:
"On Jul 19, 2012 12:57 PM, Nature Hills Nursery responded with:
We are certainly sorry to hear that you had an issue with your order. In some cases, trees can take several weeks to break dormancy. We do guarantee the safe delivery of all of our plants and trees. If there was an issue with the tree upon arrival, and you notified us right away, then we would certainly want to review the case. If you are within the recommended planting zones for the tree, then there might be reason to review this order. There is a bit of concern, as it looks like you are signed in from Canada. Pluots are warm climate trees, and we don't ship internationally. Perhaps it was sent somewhere within the states? Please contact our customer service department and we can have another look.
|On Jul 10, 2012, ReallyTickedOff Valencia, CA wrote:
Ordered a Scarlet Oak back in February (2012), which they said would ship within a week. After almost a month with no shipment or contact from them, I tried via e-mail and phone to finally get hold of someone, who said the tree was "scheduled" to ship in April, seven months after I bought it. They had already charged my card back in Feb, and were now giving me attitude over the phone as I was requesting the status of my merchandise that they had previously stated would be in my hands long ago.
|On Jul 8, 2012, AnneKern Edmond, OK wrote:
I ordered a Mandarin-Owari Satsuma Dwarf Orange tree from Nature Hills recently. I was astonished and delighted to receive the beautiful specimen that they sent. It was lush, full, and exactly what I wanted. Out of all the online plant orders I have made in the past few years, this one is the most desirable. After a week, it looks healthy and happy. I will definitely order from them again.
|On Jul 7, 2012, lbsaltzman Mission Canyon, CA wrote:
I join the long list of individuals with serious complaints about this company. I received a near dead Mars grape this spring. It was very small for the price and the leaves had yellow veins. I was ignored by the company though I sent numerous emails and phoned them.
|On Jul 6, 2012, Smithtown Smithtown, NY wrote:
A disreputable nursery/company that does not stand behind its products. I recently ordered a white oak tree from Nature Hills. The tree was in-transit for 7 days. When opened, the box contained a "brittle to touch" tree, possessing shriveled brown leaves and bare, dry (to the extreme) roots. I immediately planted the tree, as instructed.and contacted Nature Hills about the condition of the tree - the company representative stated that the tree was shipped in elite, pristine condition and that it would respond favorably within 6 weeks, as it was dormant (are shriveled brown leaves, brittleness and dry roots indicative of a dormant state, I wondered).
|On Jun 26, 2012, rich_webb Altoona, IA wrote:
After reading all the negative reviews I was very concerned about what I might find. Although the 4 honeysuckle bushes I received looked very sad when I opened the package, I got them started soaking and planted as soon as I got the locates done, a couple of days later. It's been less than a week and I already have strong new growth on all 4 bushes. Having been gardening and planting for most of 40 years, maybe I have an advantage when using bare plantings, but I am very happy with Nature Hills.
|On Jun 14, 2012, BoGardener Boulder, CO wrote:
Recommended course of action for any potential customer of Nature Hills Nursery: Find a company with better than a B- BBB rating; one that has a reasonable and fair replacement guarantee and whose customer service canít be defined as ďthick as manure and about half as usefulĒ.
|On Jun 2, 2012, bayna Beaver Dam, WI wrote:
For the past 5 or 6 years, I have placed between 1-3 orders per year with Nature Hills. They are my 'go-to' site for shrubs, because they are one of the few places online to get BIG shrubs, and I LOVE shrubs, and I do not like to wait for 7 years or so for a tiny shrub to mature. I was quite dismayed to see these negative reviews when all of my experiences with Nature Hills have been great, including the order I received today. I got my Acer ginnala 'Flame,' 'Sem' sorbaria, and a gold physocarpus which were all as big or bigger than stated. Now, I suppose to many, these would appear to be dead sticks...when in fact, they are not!
|On Jun 2, 2012, Connanicut Jamestown, RI wrote:
I ordered two trees from this company in April. They sent two 3-foot trees that had clearly been in cold storage since late in the fall. They had very little signs of life. When I opened the package, twigs actually snapped off they were that dry. I immediately contacted the company, something you have to do in order to get a refund, and began "sweating" the trees as they instructed. After a month with no sign of life they finally refunded by money. It appears that they keep their stock bare root in storage far too long. I will probably never order from them again, but if I were to order from them I would order only in winter or early spring.
|On Jun 1, 2012, lute1812 Ypsilanti, MI wrote:
MY order was placed on May 23 (W) for four Dante Gold's and processed immediately. My charge card reflected an immediate charge on Wednesday, yet, I had to contact the selling business on May 25th to even get a receipt-confirmation of my order, even though my charge card had been charged two-days earlier on the 23rd. Using the internet for years for purchases the standard practice is an immediate e-mail response-confirmation of the buyers order to their e-mail account and in a rare instance there's a delay of fifteen minutes. But this was not the case with Nature Hills and I had to mail a request for it two days later on the 25th.
|On May 29, 2012, ericlhyman Silver Spring, MD wrote:
I ordered a Salix Flamingo this spring. The plant arrived with upper leaves and stems that were blackened from some disease. I buy all of my plants mail order and this was not the usual minor distress in shipping. In 1-2 week's time, this blackening of the stems and leaves spread all the way down the plant and it was dead.
|On May 26, 2012, LeighannT Ashland, KY wrote:
I purchased a Lavender Twist Redbud tree last spring. It arrived and was nothing but a tall stick. I planted it and it bloomed and then got foliage. Very healthy until I got too close to it with the lawn mower and broke it off at the ground. I purchased a second one and, when it arrived, the box was damaged and the tree was broken in half. I contacted them and they immediately sent me a replacement and told me to keep the broken one.
|On Apr 25, 2012, sooopr Oceanside, NY wrote:
Stay away. Their products die in the short term, and they don't offer a fair resolution. You will be throwing your money away. Avoid at any cost. Buy local.
On Apr 25, 2012, Nature Hills Nursery responded with:
"On Apr 26, 2012 8:33 AM, Nature Hills Nursery responded with:
|On Apr 24, 2012, nea2012 Medford, MA wrote:
Posted on April 24, 2012, updated April 24, 2012
On April 24th, 2012, nea2012 changed the rating from negative to positive and added the following:
I've changed my review to positive. After exchanging some emails, Bill, the manager I have been contacting to, informed me that I will get a 100% refund. This decision, in my case, makes sense. However I still recommend to read the terms& conditions before placing the order. I take my angry comment back.
Thank you Bill.
On Apr 24, 2012, Nature Hills Nursery responded with:
"On Apr 24, 2012 10:28 AM, Nature Hills Nursery responded with:
|On Apr 9, 2012, Citro Eden, MD wrote:
Posted on March 13, 2012, updated April 9, 2012
On March 13th, 2012, Citro added the following:
I wish I could take a picture of the BENT twig you sent as a 40 dollar Oak. The branches were not pruned, they were completely dead and just snapped off. I have left it in the ground for almost 2 years now, with only a few very small leaves jutting out of the top. I am now pulling it up and replacing it with a real Oak. Shame on me for ordering it knowing of your ridicules return policy.
On April 9th, 2012, Citro added the following:
The two stunted leaves jutting out of the top of the "tree" were not enough to keep the oak alive. I waited, after reading your response, to pull it up. It is dead. I've wasted two growing seasons trying to get this twig with no branches to live. And yes, you keep talking about how all of us knew the return policy, but buying online is a leap of faith, ordering from your company is a leap off a cliff. Shame on you.
On Apr 9, 2012, Nature Hills Nursery responded with:
"On Mar 6, 2012 2:49 PM, Nature Hills Nursery responded with:
We are certainly sorry to hear that you were disappointed with your tree. When planting bareroot trees, it is not uncommon to have a 4 to 5 foot tree that has minimal to no branching. In fact, branching is often pruned on younger trees in order to keep the branches higher on the trunk. This promotes a more upright tree at maturity, which is typically desired when planting what will become large shade trees like an oak. We do send out 4 to 5 foot Red Oak trees, and that is the measurement of the leader above the root system. Typically, it only takes a season or two for significant branching to take place.
On Mar 14, 2012 10:01 AM, Nature Hills Nursery added:
|On Jan 10, 2012, sjacobs DE MOSSVILLE, KY wrote:
Nature Hills is overpriced and have poor quality products. You do not get what you pay for. You just pay more and get less.
On Jan 10, 2012, Nature Hills Nursery responded with:
"On Jan 12, 2012 11:28 AM, Nature Hills Nursery responded with:
Management is attempting to contact the customer, in order to try and resolve the issues with the order.
|On Jul 14, 2011, Skarz NUNNELLY, TN wrote:
Ordered 4 Hazelnut trees in #2 containers -- trees came well packaged but one of the trees was damaged. Called customer service and was treated very professionally and received more than I expected. Will use them for all my plants in the future. Will reccomend them strongly.
|On Jul 5, 2011, beckashoe Cumming, IA wrote:
I ordered 250 Honeyo Strawberry plants from these folks the week before last and they came in last Thursday. They were planted in raised beds with shade cloth in this extremely hot weather. I think I have 100% taking. Maybe two per bundle of 25 were a little puny compared to the others and a few had about half of their roots sliced off about 1 1/2" from the crown. Some were still almost dormant upon arrival. They all looked tough, even the puny ones. I had Bill as a customer representative and he was fantastic about all my questions and quite resourceful. As these plants were on sale with free shipping and I had some low expectations, sure glad I took a chance. They look great!
|On Jun 7, 2011, jim1961 Tyrone, PA wrote:
Posted on May 21, 2010, updated June 7, 2011
On June 7th, 2011, jim1961 added the following:
Ordered a live plant of a Lo and behold butterfly bush!
Arrived just fine! Planted it and it's growing really good...
I've ordered live plants a few times from these guys with no trouble and received excellent plants!
|On Jun 6, 2011, ignatz713 White Plains, NY wrote:
Posted on June 2, 2011, updated June 6, 2011
On June 6th, 2011, ignatz713 changed the rating from negative to neutral and added the following:
An update to my experience with Nature Hills.
I was contacted by the head of the customer service department, as apparently this site is a live one and my note made a difference. It prompted the result I had hoped for initially, and I have to give credit where it is due. Sadly, whomever was online when I tried to resolve my year-long issue was ill-equipped to handle the matter, and went by the book.
As my conversation with the CS professional revealed, this was an unusual issue and had been ongoing since I first planted the products. I had tried to give the product(s) a chance, but to no avail. One out of the three seems to be growing well.
Ultimately, I will be receiving a refund for the plant which struggled last year and died this, and am duly enough satisfied with Nature Hills to exhort everyone to give them a try but to not go quietly when told to go away.
Thank you to Nature Hills and the head of the CS department.
|On May 23, 2011, paulcomino Weed, NM wrote:
I live in the Mountains of NM classified as zone 6. At 7300 ft elevation we have a fickle growing season.
|On May 16, 2011, 7kris16tow Irwin, PA wrote:
Thank you for such a great tree. I received my 6 ft. Crimson King Maple tree today and it looks absolutely great. The roots were packed nicely, and there are buds all over it. It is much taller than I anticipated too, after planting it I measured it at 6'4". I am very pleased with my purchase from you. I am so excited to watch it grow now.
|On May 13, 2011, nutsfornuts Alplaus, NY (Zone 6b) wrote:
This is where I should have ordered from all along! Thanks guys!!!
|On May 12, 2011, drorchid Minneapolis, MN wrote:
I received my Hosta's yesterday from Nature Hills Nursery, and was very pleased with them, so Thank You so much for sending the wonderful plants! The plants are nice large plants and the packaging was excellent. I had also ordered 2 hosta's from a different company and they did not compare to the ones that I had ordered from Nature Hills. I will definitely order from them again
|On May 7, 2011, combratho Eugene, OR wrote:
I ordered a Rugosa Rose. It was advertised as 18" tall.. I received a beautiful multi-branched robust plant 4 feet tall and very well packaged. I would definitely order from Nature Hills again.
|On Apr 22, 2011, anakinson Eau Claire, WI wrote:
Three years ago I ordered from Nature Hills. I just discovered this forum and decided to praise them for their service and quality. I botched my order when I placed it and they were very polite in changing it for me. Everything (small and large fruits) arrived in decent packaging and good condition. Their prices are kind of steep, but their quality is exceptional. Apples fruited last year and everything else is looking to fruit this year if their vigor is any indication, despite the crappy spring we've had. So I'll say that the folks at Nature Hills take some pride, as well they should. The next time I want a special specimen or two, I'll be ordering from them.
|On Apr 22, 2011, kimihexe Chantilly, VA wrote:
Ordered Salvia 'Black and Blue.' Plants arrived in good condition and when Nature Hills said they would.
|On Apr 19, 2011, magicj423 East Petersburg, PA wrote:
I received my Weigela "Fine Wine" today. The plant arrived in excellent condition. It couldn't have been better if I'd have picked it up at a local nursery! Thank you, Nature Hills, for your outstanding service and products! I would recommend you to anyone!
|On Apr 13, 2011, irsetter Defuniak Springs, FL wrote:
I ordered a 6 foot Weeping Cherry. Inspection upon arrival revealed the tree was broken in half. This was no fault of Nature Hills. The tree was securely packaged, but the shipping company allowed the container to be bent in half. I contacted Nature Hills, and Bryan answered my email. He made sure another tree was sent out promptly. Imagine my surprise when I opened the new tree to find a larger tree enclosed to prevent breakage AND the tree has blossoms. This is my first time ordering from Nature Hills, and I am impressed. I would highly recommend this company to anyone wanting to order plants and trees! The most amzing thing is that I put the two halves of the first tree together with wound dressing and repair tape, and the tree is doing great. Thanks Nature Hills and Bryan!
|On Apr 5, 2011, bookslover Newark, CA wrote:
I purchased a 5-7 foot tree from Nature Hills. When it arrived it was only 4 feet tall. I called customer service and they immediately mailed me the correct sized tree. They also told me to keep the small one and plant it. Trees are expensive. The new tree was reasonably priced and now I have planted two for the price of one! My trees are already budding. No complaints about this company. Great customer service. I will definitely use them again.
|On Mar 12, 2011, Geoffrey_79 Gautier, MS wrote:
Freaking Amazing. Ordered 2 Flavor Grenade Pluot trees. Ordered in Jan or Feb and they were shipped in March. I freaked out and worried about how many days it was on the UPS truck and checked it's tracking number daily to see if it had moved. When they got here on the 10th I was truly impressed. I did my homework and read the reviews here first but still ordered with this company and I'm glad I did. Now I'm starting to think if you have to read the directions on how to plant bareroot trees ... why the eff are you buying bareroot trees online? These trees were from Dave Wilson nursery. They were 5/8 and ~1/2 cal. Heavily branched and packed with common sense in rotted sawdust and shredded paper all wrapped in plastic. I say common sense because even the way they tied it together with rope had the knot snug but a quick release when you pull on it so I didn't even have to cut it. The roots were out of control. Of the 35 fruit trees I got these two have the best roots upon arrival. I guess my rating would be more for DWN than for natue hills but i purchased from NH so they get the watchdog. Dmail me for Photos.
|On Jan 24, 2011, Angela65 Florence, MS wrote:
My experience with this company has been good. My Fuji apple tree purchased in spring 2009 is doing fine. My Ginkgo purchased in May 2010 is also doing great. I purchased a Barlett pear at the same time, but it did not survive the summer. I can't blame Nature Hills though -- I knew I was pushing my luck planting a young tree in my front yard (which gets full sun) only about 1 1/2 months before our scorching hot Mississippi summers. I just had to try... In any case, I have ordered another Barlett pear from Nature Hills which due to arrive this spring. I have every reason to expect it to do fine since the tree will have 3-4 months to get established before the summer sun gets its hottest.
|On Dec 13, 2010, brian674 Eldon, MO wrote:
Just received my second order, it arrived as ordered and came fast. Can't wait to plant my maple tree, my last tree is doing great!
|On Nov 2, 2010, nogrowjoe Patterson, CA wrote:
I purchased a variety of trees, shrubs and roses from this company in mar 2010, totaling close to $300.00. I now have only three holly tress, still alive. Almost everything I received was bareroot stock, just a brown stick and many months later it was still just a brown stick. I have replaced all of these from a local supplier. I originally wanted to get a few more holly trees with my store credit, so to speak, but they did not have any available of the size I had purchased earlier. I then sent an email to the replacement web site to see if I could get tulip and daffodil bulbs for the credit I supposedly had and I was told NOooooooo, that I still had to purchase brown sticks as I had done the first time. As they say hind sight is alway 20/20 and what do I find when I look at the Better Business Bureau web site, they are listed at a (F). Now why does this not surprise me. I will never do business with this company again and you can believe that I will not have anything good to say for them.
On Nov 2, 2010, Nature Hills Nursery responded with:
"On Nov 4, 2010 8:05 AM, Nature Hills Nursery responded with:
|On Oct 15, 2010, uhw Cleveland, OH wrote:
Posted on July 30, 2010, updated October 15, 2010
On July 30th, 2010, uhw added the following:
Nature Hills made NO OFFER to replace the dead plants other than their standard one of an ADDITIONAL 50% plus shipping to the 100% plus shipping I already paid. Sorry, but that does add up to 150% plus double shipping for dead plants!
The rest of their ranting is pure and simple lies and, again, typical boilerplate. ( My garden has been in TWO garden shows over 25 years, so don't patronize me with the obvious about soil, temperature, blah, blah, blah)
I made two additional phone calls to the very busy and very hard working customer service representative and received no reply
I e-mailed the president and received no reply.
Again: isn't it unbelievable how much time and energy Nature Hills spends trying to defend their inconscionable business practices to scores of dissatisfied customers?
63 negatives on Dave's Garden!!!
36 complaints on Better Business!!!
The company purposely misrepresents their merchandise and makes false claims and promises about their plants. Then they engineer a marvel of legalese to be removed from all liability for false claims and promises because they have only created a hope without making a real pledge. The top of the site states " Buy plants and trees online guaranteed by the Nature Hills Family since 2001"
The real scoop ( guarantee) is: BUYER BEWARE : OUR RECORDS HAVE SHOWN THAT A LOT OF OUR DORMANT PLANTS ARE ACTUALLY DEAD OR DIE A PREMATURE DEATH. BUT, WE WILL MAKE YOU PAY THROUGH THE NOSE ANYWAY.
I am also taking this matter to my credit card company and I urge all the other dissatisfied customers to do the same.
On October 15th, 2010, uhw added the following:
I just received my refund from American Express for the 4 dead sticks I received from Nature Hills Nursery. For all of you dissatisfied customers out there; DO NOT GIVE UP!!! Their return policy is illegal; the catch phrase is: Implied Warranty of Merchantability.
An applied warranty of merchantability is an unwritten and unspoken guarantee to the buyer that goods purchased conform to ordinary standards of care and that they are of the same average grade, quality, and value as similar goods sold under similar circumstances. In other words, merchantable goods are goods fit for the ordinary purposes for which they are to be used. The Uniform Commercial Code ( UCC), provides that courts may imply a warranty of merchantability when (1) the seller is the merchant of such goods, and (2), the buyer uses the goods for the ordinary purpose for which such goods are sold ( &2-314)
Thus, a buyer can sue the seller for breaching the implied warranty by selling goods UNFIT for their ordinary purpose.
Dead sticks are unfit for being used as ALIVE garden plants.
Good luck. Don't give up. There is justice out there.
Thank you, American Express!!!
On Oct 15, 2010, Nature Hills Nursery responded with:
"On Jul 29, 2010 1:59 PM, Nature Hills Nursery responded with:
|On Sep 20, 2010, LARE63 Pine Bush, NY wrote:
I ordered two large shrubs, and received nothing but stellar customer service. I received the order very timely & very well packaged. Both shrubs were in excellent condition, and I intend on placing many orders with this company. Thank you,
|On Sep 8, 2010, whiteowl333 Greenfield, MA wrote:
I ordered a Mandarin Honeysuckle Vine from Nature Hills Nursery in March 2010. I was assured it would be shipped when it was safe to plant in my area. It arrived in April. I live in western Massachusetts where anything planted before Mother's Day is in danger of frost, so I immediately put it in a pot adequate for the size of the plant, with good potting soil. The plant looked like a dead stick on arrival but that didn't worry me because I was told it would be shipped "dormant". Religiously, I put the plant out on my sunny deck on nice days and brought it back in at night. I did this for 6 weeks, with no sign of life. Not a speck of green. When I contacted Nature Hills, I was told that their policy on "failed" plants was for me to pay half price and full shipping for a replacement. I told them it did not fail, it was dead on arrival. I even sent them a picture of the completely brown, shriveled plant. Now, I already paid $22.95 plus $11.95 shipping for a dead stick, and they were asking me to send them another $23.45 so they could possibly send me another dead stick. I don't think so. I offered to pay full shipping, again, but I felt they owed me a replacement plant. My repeated emails were ignored, but I did still get their advertising emails!! I have since special ordered a Mandarin Honeysuckle Vine with a local nursery (which I should have done in the first place) and it is happy, healthy and about 4 feet tall now. I cannot wait to see it bloom next year! So...I am only adding my entry here in hopes of preventing other gardeners from making the same mistake I made. Nature Hills will never see another order from me.
On Sep 8, 2010, Nature Hills Nursery responded with:
"On Sep 9, 2010 10:30 AM, Nature Hills Nursery responded with:
|On Sep 7, 2010, RufousDog New Hyde Park, NY wrote:
Posted on August 31, 2010, updated September 7, 2010
On August 31st, 2010, RufousDog added the following:
Here is the relevant legal concept:
Implied Warranty of Merchantability
Implied warranties come in two general types: merchantability and fitness. An implied warranty of merchantability is an unwritten and unspoken guarantee to the buyer that goods purchased conform to ordinary standards of care and that they are of the same average grade, quality, and value as similar goods sold under similar circumstances. In other words, merchantable goods are goods fit for the ordinary purposes for which they are to be used. The Uniform Commercial Code (UCC), adopted by most states, provides that courts may imply a warranty of merchantability when (1) the seller is the merchant of such goods, and (2) the buyer uses the goods for the ordinary purposes for which such goods are sold (ß 2-314). Thus, a buyer can sue a seller for breaching the implied warranty by selling goods unfit for their ordinary purpose.
The merchant is pretending that his 'policy' or 'terms' override this universal, unwritten warranty. It cannot and it does not. Don't let anyone try to fool you. Their imposed, self-serving "guarantee" does not negate your basic legal right to receiving merchandise that is not defective or less than merchantable.
On September 7th, 2010, RufousDog added the following:
I notice that your company reps read our reviews and relentlessly respond to all the negative ones in an effort to salvage your now well deserved, poor reputation.
"We are certainly sorry to hear that you experienced a loss from your order. If there is an issue with your plant material upon arrival, we need to be notified within 48 hours so that the appropriate actions can be taken (typically a reshipment)."
Whom are you kidding? You are not "sorry". Nor will I ever be about stating the truth. You do not "need to be notified within 48 hours" so that you can try to shift the blame to a shipping company and never issue any refund for the defective merchandise you sell.
"If we are not notified of any issues, we assume the order arrived in an acceptable conditions and our standard replacement would take place."
Fortunately for us as consumers, a credit card company (unlike your company) does take our complaints more seriously than you do. They make no such assumptions. Only you do that ("assume") in an attempt to intimidate, dominate and bamboozle your customers.
"One thing that is alarming from your post before was your statement saying: "After 6 weeks there was no growth, despite daily watering." There aren't many situations where a tree would require daily watering. In fact, in most cases that would be way too much. Over saturation can cause the soil to compact and the roots will never set (therefore the tree will never break dormancy). I would suspect that was the cause of the failure of your plant / tree, and not the viability of the stock."
Most of us here have successfully planted bare root stock. We are not all idiot as you apparently assume. Most of us are well experienced, despite your grasping at straws to CYA. Your assumption that I watered too much (or had I not mentioned it, you would assume it to be too little?) shows your scheme of always having a ready rationalization to shift the blame to anyone but your own company. It just doesn't work - any more than your dead, worthless merchandise does.
"We are sorry that you felt that you no longer wanted to work with us and contacted your credit card company. We will respond to your credit card company's chargeback with the terms and conditions that were mutually agreed upon at the time of the sale."
You are not "sorry" about how I or anyone else "feels". The only thing you are sorry about is that that the chargeback was granted and you have a lot of backpedaling to do in a public forum. Maybe flooding this board with suddenly glowing positive reviews is your latest strategy. But we are not stupid. Your reputation is largely based upon shipping defective merchandise, and our numerous complaints in response and your strategy of ongoing, elaborate defensive rebuttals speaks for itself.
On Sep 7, 2010, Nature Hills Nursery responded with:
"On Aug 31, 2010 10:23 AM, Nature Hills Nursery responded with:
On Sep 8, 2010 7:46 AM, Nature Hills Nursery added: