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Comments regarding Nature Hills Nursery

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  Feedback History and Summary  
176 positives
19 neutrals
211 negatives

Comments:

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RatingAuthorContent
Negative beverlysl
(4 reviews)
On Aug 25, 2004, beverlysl Bryant, AR wrote:

I ordered from them last Fall. I did not see the no- cancellation policy either. They shipped my trees way later than they had indicated that they would. When it got later and later in the year I became frustrated and wanted to cancel the order, which I was not allowed to do. They were also rude about this. When I got the trees they had poor root systems. I did a search on them here last yeat but they were then 2shoptrees.com and I did'nt see them listed. I looked them up tonight and realized that they had changed their name. Little wonder with their crappy customer service!


On Aug 25, 2004, Nature Hills Nursery responded with:

"We just found this great website and your feedback. We will be monitoring all posts frequently and responding on a more timely basis. As to your specific post, admittedly we did experience some unforeseen growing pains this last year. Iím sorry you did not receive the service you had expected. As evidenced by our Positive posts, we strive to offer excellent customer service and quality plants. May we have a chance to prove our company once again? May I send you a gift certificate at our expense? We truly believe we can meet your expectations! We await your decision. Thank you for the opportunity to address your concerns. "


Negative ptyler
(3 reviews)
On Jul 10, 2004, ptyler Granbury, TX (Zone 7b) wrote:

I ordered 3 trees and 6 nandina shrubs from these people. I expected potted plants, but I received them bare-root. Only one of the trees had a good root system. But that one had the top cut out of it! It will never have a good shape. The others appeared to have been yanked from their growing medium and were too frail to plant in the landscape. We potted them. The dogwood promptly died, but we able to plant the bald cypress after 2 1/2 months being nurtured in the pot.

The nandinas were match sticks about 8" long. Only one had a leaf. Three survived. Eventually they may be of quality to plant in the landscape. (These sticks were more expensive than one gallon size nandinas at our local nurseries.)

The first time I called they refused to even talk about it until a month after delivery. When I called back the customer service person had to refer me to someone else, who called back. Then they had no authority to refund any money. (I don't want any more rootless sick plants from them.) They had to talk to the "boss." Days or weeks later we got a message on the answering machine that they were going to send some nandinas in November.

The whole experience was an expensive mistake. Local nurseries would have provided the same varities potted and larger for the same or a lesser price.


On Jul 10, 2004, Nature Hills Nursery responded with:

"We just found this great website and your feedback. We will be monitoring all posts frequently and responding on a more timely basis. As to your specific post, admittedly we did experience some unforeseen growing pains this last year. Iím sorry you did not receive the service you had expected. As evidenced by our Positive posts, we strive to offer excellent customer service and quality plants. May we have a chance to prove our company once again? May I send you a gift certificate at our expense? We truly believe we can meet your expectations! We await your decision. Thank you for the opportunity to address your concerns. "


Negative redtwig
(2 reviews)
On May 29, 2004, redtwig wrote:

I received my plant material shortly after placed an order with Nature Hills.
The packing materials used were difficult to disentangle from some of the plants. Within two weeks of planting two thirds of the plants were dead.
Correspondence with Nature Hills was prompt and pleasant. My money was returned within a reasonable amount of time.


On May 29, 2004, Nature Hills Nursery responded with:

"We just found this great website and your feedback. We will be monitoring all posts frequently and responding on a more timely basis. As to your specific post, admittedly we did experience some unforeseen growing pains this last year. Iím sorry you did not receive the service you had expected. As evidenced by our Positive posts, we strive to offer excellent customer service and quality plants. May we have a chance to prove our company once again? May I send you a gift certificate at our expense? We truly believe we can meet your expectations! We await your decision. Thank you for the opportunity to address your concerns. "


Positive Intriguing1
(20 reviews)
On May 7, 2004, Intriguing1 Tulsa, OK (Zone 6b) wrote:

I'm very disappointed in this company, and have had the absolute worst online mail order experience with them. I ordered an Autumn Purple ash tree (from 2shoptrees.com) in the summer of 2003 for fall delivery. When November came and I still hadn't received my tree, I e-mailed them to find out what the problem was. I received a rather nasty e-mail back telling me that shipping for zones up to 6 had ended, and shipping for zones 3-5 (I'm in zone 5) wouldn't occur until Spring of 2004.

In January of 2004, I received an e-mail from Nature Hills Nursery stating that they would ship my tree in mid-March. First of all, I didn't have any idea who Nature Hills Nursery was - I ordered from 2shoptrees.com. Second, shipping to zone 5 in mid-March is a death sentence for a plant. I told them to ship the first week of May instead; to their credit, they did wait.

Now for the real issue. Between when they sent me the shipping schedule and when the tree was to be shipped, ash trees in SW Michigan have been devastated by the Emerald Ash Borer. There is a ban on purchasing or selling ash trees in this area, and thousands of trees have been cut down and destroyed. As soon as I found this out, I e-mailed this company, TWICE, explaining the situation, and requesting either a different type of tree or a refund; I never got any response whatsoever, and yesterday, I got a lovely 4' Autumn Purple ash tree in the mail. If I get caught with this tree, I will be in trouble. If it gets infected with borers, it will be cut down. Thanks for nothing, Nature Hills Nursery!


On June 27th, 2005, Intriguing1 changed the rating from negative to positive and added the following:

A company representative posted that they wanted to make things right for me - I had nothing to lose, so I accepted their offer. I was given a generous $50 gift certificate, and they replaced my dead tree free of charge...all I had to do was pay anything over the $50 certificate. It ended up coming out to a whopping .35!

With that said, I received an Oakleaf Hydrangea, a New Dawn climbing rose, and a Lacebark Elm tree. All 3 were in fantastic shape, bigger than I expected, and very healthy.

As a note; the nearly 6' tall (about 4.5' when I received it) Lacebark Elm's trunk is still very spindly and weak - it can't support itself at all without stakes ( i.e., the trunk is so weak that left to its own devices, the tree would literally be a groundcover). Because of this, I am taking a "wait and see" attitude towards the tree. The other items were very nice. Definitely not the same company/attitude I dealt with the first time!
On May 7, 2004, Nature Hills Nursery responded with:

"We just found this great website and your feedback. We will be monitoring all posts frequently and responding on a more timely basis. As to your specific post, admittedly we did experience some unforeseen growing pains this last year. Iím sorry you did not receive the service you had expected. As evidenced by our Positive posts, we strive to offer excellent customer service and quality plants. May we have a chance to prove our company once again? May I send you a gift certificate at our expense? We truly believe we can meet your expectations! We await your decision. Thank you for the opportunity to address your concerns. "


Positive kaw249
(1 review)
On Apr 17, 2004, kaw249 wrote:

Outstanding dealing with this company.

They let me know when my order shipped and when it would arrive. It arrived on time as I requested and as they said.

The trees were bigger than I expected and, so far, appear outstanding.

Negative Commonsense
(11 reviews)
On Oct 21, 2003, Commonsense Rock Hill, SC (Zone 7b) wrote:

I have been around and around with this company in regard to a rather large order. They were unable to tell me when the order would be shipped - even what YEAR all the plants would be shipped! So I told them I wanted to cancel. It was only then that I was told about a "no cancellations" policy. This policy is indeed in the fine print which you only see during the check-out process, but I hadn't seen it. (The fact that all the plants are bare-root is similarly difficult to find.)

Since I had paid by American Express, I told them I would be asking them to handle the refund. Finally, the person at 2shop trees said I could have 75% of my money back, but no more because Amex charges him 3% for refunds. He did refund 75% of my order price (after about 25 e-mails from both myself and my husband) and I am now pursuing the remaining refund through Amex.

I have yet to discover another garden company which refuses flat-out to give refunds. The 2shoptrees site is all over the web, and it makes me sick to think that other people might have to go through the same thing I did.


On December 16th, 2003, Commonsense added the following:

For some reason Amex refused to refund the rest of my money. I only WISH there was some way to get the word out about this company. The guy there is just not right, if you know what I mean. In the course of my discussions with him, I did ascertain that he does not grow any of these plants himself, but is a middle-man. Therefore, he really can't tell anyone about quality, delivery time, etc.

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