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|On Feb 19, 2018, RoseyQ Pueblo West, CO (Zone 5b) wrote:
Posted on April 5, 2012, updated February 19, 2018
On April 5th, 2012, RoseyQ changed the rating from positive to neutral and added the following:
The reason why I am not ordering from them this year is becuase it\'s too much work to place an order. You have to send them an email with cut and pasted decriptions of what you want, the quanity and price, add it all up, figure the correct shipping fee, send them the email request, then you have to pay through PayPal. It\'s a two-step process. They really do make ordering alot of work for their customers and I find no other seed companies ask this of their customers in order to sell seeds.
Maybe they could look at the other top 5 companies at the Garden Watchdog and see how they recieve and process orders online.
On February 19th, 2018, RoseyQ changed the rating from neutral to negative and added the following:
Placed an order through paypal in 2017. It was just an $8 order however I have been a customer of J.L. Hudson for many years and spent lots of money on seeds. The problem began when my paypal statement stated that I needed to 'reorder'. I thought that the first order had been placed with no problem but after reading the 'reorder' note on my statement I reordered. In the meantime my order arrived. I notified the company right away through email (because they don't have a telephone) and told them the problem, that paypal was telling me to reorder when it was not necessary. The email I received from them was nothing short of RUDE. They said it was PayPal's fault, not theirs and to seek my refund through paypal. It took more than a month for J.L. Hudson to return the money for a duplicate order, which I never received. After all the years I've been purchasing seed, that's the customer service they gave me. I'm glad it was for a small amount of money because they probably wouldn't have refunded my money without the help from paypal. I will not use this company ever again because of how nasty and self-righteous customer service was to me. Note to J.L. Hudson: We have plenty of other seed companies to choose from who won't waste our time with snotty, indifferent replies to legitimate customer concerns.
On Feb 19, 2018, J.L. Hudson, Seedsman responded with:
"On Feb 20, 2018 4:19 PM, J.L. Hudson, Seedsman responded with:
This seems to be a case of a glitch at PayPal, and consequent mis-communication.
|On Jan 6, 2013, redjeep hillsboro, OR wrote:
I was excited to find this company, and ordered 6 varieties of tomatoes in 2012. Of those 6 varieties, 3 had poor germination, not terrible, but 20%. Of the 7 companies I ordered from, and the 60 varieties I grew, only Cherrygal had an equally abysmal germination. I germinated Sow Organic tomato seeds from 2006 in the same tray.
On Jan 6, 2013, J.L. Hudson, Seedsman responded with:
"On Jan 9, 2013 10:25 AM, J.L. Hudson, Seedsman responded with:
We are trying to track down your order for tomato seeds that you referenced in your rating of us, but we can find no one in your town who ordered 6 packets of tomato seed in 2012. The only person we can find in your town only ordered 3 packets of tomato seed. Please let us know your name and address, so that we can track down your order. We need this so that we can check the specific varieties you ordered, so that if there is a problem with any of them, we can prevent others from being disappointed. By federal law, vegetable seed must be tested for germination on a regular basis, and all of the tomato seeds we distribute have been tested, and are above the federal standard of 75%. Thanks!"
|On Jul 18, 2007, gsteinbe Trenton, NJ wrote:
I placed an order from J. L. Hudson's print catalogue. On the order form, I had to mark whether, for out-of-stock seeds, I wanted substitute seeds or a voucher. I didn't really see an option to request a refund. So, I marked "voucher." My order arrived with a voucher for several seeds that were apparently out of stock. I immediately placed another replacement order and used the voucher. On the order form, I once again marked "voucher" for out-of-stock seeds. When my order arrived, once again some seeds were out of stock, and I got another voucher. But at this point, I realized something. Every time I placed an order to replace the out-of-stock seeds from my last order, I was repaying the shipping and handling charge. If I had gotten all the seeds I'd ordered the first time, I wouldn't have had to pay shipping and handling again and again. And why were so many seeds out of stock? I placed three orders, and in every single order, some seeds were unavailable. Either I was *very* unlucky, or J. L. Hudson lists a lot of seeds in its print catalogue that aren't really available. So, I emailed J. L. Hudson to say that I wasn't overly happy with this situation. Given the high ratings here, I fully expected to get a nice email back and maybe even a refund for some of the shipping and handling charges that I had paid. It wasn't *that* much money, so I wasn't set on a refund. I mostly just wanted to hear from J. L. Hudson that they appreciate my business and sympathize with my feelings. Instead, I got an extremely snotty message that essentially told me never to order from J. L. Hudson again. The message basically said that I was the idiot who marked "voucher" on the order form and didn't check the website for availability of seeds, so I got what I deserved. Clearly, J. L. Hudson doesn't appreciate my business or sympathize with my feelings at all. J. L. Hudson's email went on and on and on too, such that I began to think, "The lady doth protest too much." I laughed out loud when I got to the part of the message where I was told that J. L. Hudson sells only the finest seed after meticulously testing its germination rate (as if I had complained in any way about their seed's quality). And I can't help but note that every negative rating here has a very long, defensive diatribe from J. L. Hudson accompanying it. In every case, it seems, if someone is dissatisfied with J. L. Hudson, the dissatisfaction can't possibly be J. L. Hudson's fault in any way; the dissatisfaction is the result of the complainer's being an idiot or a liar or a baby. I don't like defensive, arrogant people, so why on earth would I do business with a defensive, arrogant company? There are too many good businesses out there to waste my time on J. L. Hudson. For those of you who have positive experiences with J. L. Hudson, I hope you never have reason to complain about anything in any way, because if you ever do, you'll probably see a very different side of J. L. Hudson.
On July 31st, 2007, gsteinbe added the following:
I want to thank J. L. Hudson for posting the partial scans of my order forms. Now I remember why I had the impression that there wasn't a refund option on the form. The form says, "REFUND (Small Amounts in Stamps)." Now, I'm a college English professor, so maybe I read too much into things, but I was a little unsure what "Small Amounts in Stamps" meant. Did it mean that one could only get a refund if the amount to be refunded was small (and it would come in stamps)? Did it mean that one could get a refund for any amount, but if the amount was small (as determined by J. L. Hudson), one would get it in stamps? How small is small? What kind of stamps? Postage stamps, food stamps, grocery stamps, what? I thought marking "CREDIT MEMO" was at least less fraught with uncertainty. And besides, I didn't expect a lot of things to be out of stock, since I was ordering in January 2007 from a January 2007 catalogue. Only after I had gotten two or three credit memos did it occur to me that, each time I redeemed a credit memo, I was paying postage all over again (as was J. L. Hudson, of course, when sending my orders to me). But the real problem here wasn't the order form, the credit memos, the postage, or any of that. The real problem was that J. L. Hudson was (is?) snotty and holier-than-thou: "We filled both of your requests for seed promptly, accurately, and followed your instructions to the letter." That phrase "to the letter" there seems to sum it all up. I admit it openly. J. L. Hudson was technically, according to the letter, proper in all that they did in their dealings with me, and they apparently take *tremendous* pride in that fact. As another dissatisfied customer posted here, J. L. Hudson is "clearly more committed to being right than they are to customer service." To quote J. L. Hudson again, "I'm sorry if I do not apologise to people for filling their orders exactly as they instruct." Who *asked* you to apologize for that? Are you not sorry at all that I found the process of ordering from you frustrating because of the number of out-of-stock seeds listed in your print catalogue and the ambiguity of your order form's "REFUND (Small Amounts in Stamps)"? I wanted to hear that you were sorry about that kind of thing; I never expected or wanted or asked you to apologize for filling my order "to the letter." But you seem too busy justifying yourself to empathize with your customers. If I were an elderly person or a child who filled out the order form wrong and got charged for a bunch of seed that I didn't want, that'd be just what I deserved, right? As long as you filled my order "to the letter," you wouldn't care if I ended up with a bunch of seed that I didn't want for a bunch of money I didn't intend to spend? Hey, you filled my order exactly as I instructed. You did nothing wrong. If I'm too lazy and stupid (OR too old and senile OR too young and innocent) to get the order form right, that's *my* problem, right? Good luck with that attitude.
On August 1st, 2007, gsteinbe added the following:
One last note (which I forgot in my last posting): J. L. Hudson suggested that every negative rating they've received here was libellous and that their responses are just "set[ting] the record straight," but I find interesting the fact that, so far, I've posted two negative, two neutral, and four positive ratings on this website. Of those, no one but J. L. Hudson felt obliged "to set the record straight," and in fact, Burpee, to whom I gave a neutral rating, emailed me privately to apologize for the way I was treated by their customer service people -- even though the incident I mentioned in my rating happened more than a year ago and they only have my word that it happened at all. Interesting how people's attitudes can be so different from one another, isn't it?
On Jul 18, 2007, J.L. Hudson, Seedsman responded with:
On Jul 26, 2007 6:37 PM, J.L. Hudson, Seedsman added:
Here we go again!
|On Jul 5, 2007, Lamb_Abbey Union, ME wrote:
I had such high hopes with these folks. They've got a really interesting selection of seeds and I very much like their philosophy. My recent experience with them however was deplorable. I ordered 2 ounces of Amaranth seeds from them, paid for the order via Paypal (an option they strongly urge people to use), and provided to them within my Paypal transaction the specifics of the seed request in lucid detail, including the item ordered, qty, cost, shipping address, etc. I shortly thereafter received a quick e-mail that my order had shipped. All good stuff. Weeks later I learned that they never bothered to read the confirmation e-mail that Paypal had provided to them with all of my order information and that my order was simply shipped to a name, city and state (no street address) that was part of a signature file in a subsequent e-mail I'd sent to them after processing my Paypal payment. Most people who use Paypal, not to mention vendors who urge their customers to use it, know that a Paypal transaction is set up to relay all of the information that they may need to process your order. JL Hudson never bothered to read the Paypal e-mail sent to them with my payment. They apparently saw an incomplete address in a follow up e-mail I'd sent to them and figured "oh, what the hell. . . let's mail it to this black hole. . . .it'll get there eventually."
On Jul 5, 2007, J.L. Hudson, Seedsman responded with:
On Jul 10, 2007 7:25 PM, J.L. Hudson, Seedsman added:
Sigh. This guy is so completely wrong.
|On May 29, 2006, aliceherbert Gilroy, CA wrote:
they don't have the seeds listed they said they did.
On May 29, 2006, J.L. Hudson, Seedsman responded with:
On Feb 20, 2007 8:08 PM, J.L. Hudson, Seedsman added:
??????? I have no idea what this is about - I've checked our email files going back three years, and our client database back to 1989, and this person has never ordered seed from us or ever emailed us. I can find no record at all that this person has ever contacted us in any way. We post a list of out-of-stock items on the website, and every out-of-stock item is also marked "Out of Stock" right next to the price. Only 2% is currently out of stock. I have no idea what this person's complaint is about - perhaps they have confused us with someone else? Or perhaps they were directed to our website by someone with an out-of-date catalog, or a search engine that was out of date. Or maybe she ordered under another name? If she would contact us, maybe we could find out what she wasn't happy about, and fix the problem - we try to do a good job!"
|On Mar 16, 2006, RichardHeimler Thousand Oaks, CA wrote:
Sometime last fall (during the off season) I placed an order for a few seed packets. After about 3 weeks when nothing arrived I sent an e-mail and got no response. After 4 weeks I sent another e-mail, received a reply with with no apology and received the packets 2 days later. 30 days total waiting time with no explanation.
On Mar 16, 2006, J.L. Hudson, Seedsman responded with:
On Mar 16, 2006 6:16 PM, J.L. Hudson, Seedsman added:
I'm sorry Mr. Heimler is not satisfied. The situation is not exactly as he has claimed. We take pride in our service, and take all complaints seriously. Sometimes we do make mistakes, but always rectify them. I hope everyone who is concerned by his rating will take the time to review the following correspondence which shows what actually happened.