Comments regarding Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC)Click here to return to Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC)'s listing.
|On Aug 12, 2011, sugarpine San Jose, CA wrote:
Does anyone realize that almost all of the users who submitted positive reviews for Growquest have only contributed 1 review and nothing else? No zipcode reports, no comments, nothing.
|On Aug 11, 2011, garnerbw00 Scottsdale, AZ wrote:
I am a landscape designer in the Phoenix, AZ metro area. I ordered from Chris several hard to find roses for a very particular client a couple months ago. Finding these roses was hard mostly because June is not rose season in Phoenix. It is not too hot to plant, but too hot to risk shipping by any other method than refrigerated truck. This shipping method made it very difficult to arrange because refrigerated trucks don't just come straight to your door, they have a regular route that they service. Between Chris and I (mostly Chris), we figured out a way to get this done and all the roses arrived safely, beautifully, and promptly. My client was very happy at the quality of the product. I was impressed at the quality, but also the effort that Chris took to find a solution and the expert way he packaged the roses. My expereince was very good.
|On Aug 10, 2011, roadsterdude Bakersfield, CA wrote:
Grow Quest was able to provide me with roses that i was unable to find in my home town.
|On Jul 30, 2011, gcwm77 wrote:
Posted on July 30, 2011, updated July 30, 2011
On July 30th, 2011, gcwm77 added the following:
|On Jul 29, 2011, retzler wrote:
I ordered one "Memorial Day" rose and it came on time. This specific type was hard for me to find anywhere else. The rose plant is very healthy and vigorous and has a magnificent smell.
|On Jul 26, 2011, illinisack Eden Prairie, MN wrote:
After ordering from Chris two Rose trees, I was concerned that I was not going to receive the orders. Communication from Chris at first was poor. However, in the end, he came through! He shipped out both rose trees as stated and provided me tracking information. The trees arrived packed well. They finally bloomed last week, and they are beautiful! I understand that Chris' communication in some cases needs to improve, but for me at least, he now has his act together...
|On Jul 23, 2011, jksee North River, ND wrote:
Posted on July 6, 2011, updated July 23, 2011
On July 23rd, 2011, jksee added the following:
please email Ventura County District attorney to complaint about Chris so we can lock him in jail forever.
I did file a complaint with DA. I found out he is being investigated.
Here is the email address of the DA:
|On Jul 18, 2011, cholt Los Angeles, CA wrote:
Overall, great experience with the purchase of two 15 gallon avocado trees (Hass and Surpize). Chris called me back immediately following my initial questions (on availability, price and rootstock), then gave me some great advice on which trees would be best for our climate and then delivered the trees in a timely manner. All I had to do was write him a check! When he delivered the trees, I asked if if could take a look at a couple of my trees that were not doing so well (previously purchased from another nursery); he did, and had some thoughts on how to get one of the trees going again (soil amendment) and pointed out that the other had some damage from a fungus and would be difficult to" revive". I have recently purchased another tree from him, this time a Lamb Hass, in order to complement my collection. Another easy and reliable transaction. Thanks Chris and I look forward to purchasing more citrus trees over the next few years!
|On Jul 17, 2011, DMacGregor Jacksonville, FL wrote:
I ordered 2 green rose bushes from Growquest in Feb. or March of 2010. It took some time,however, I received the roses in April. On Growquest website it states that they will not send out plants if it is not the correct time for planting. In today's world it is nice to see someone care enough about his product to give it a fighting chance. Today the rose bushes are full, healthy, and producing buds weekly. THANK YOU GROWQUEST!
|On Jul 16, 2011, nature4life Visalia, CA wrote:
Posted on July 13, 2011, updated July 16, 2011
On July 3rd, 2011, nature4life added the following:
Again, I don't believe a real customer would come on here giving a positive review after reading all these horrible experiences. Anyone who actually received their order would consider themselves lucky and reading all this and thanking their lucky stars. Simply, not believable...
On July 13th, 2011, nature4life added the following:
Do what the others recommend and file a complaint with the DA and with the BBB. The DA says the investigation is still open and case is not closed.
Other victims of Growquest can contact the Ventura County DA - (805) 654-3110 - to add their information to its fraud investigation.
On July 16th, 2011, nature4life added the following:
I'm not buying into any of these positives here...maybe they're just like this one below who changed their positive to negative...
He asked me to give him a good comment and he would send me my trees, but he did not. Here is his message why he wanted good comment.
"thats fine it more for the factI have anew girlfriend nad do not want her family seeing all that lying ass crap up there without some nice things. I had a lot of nice comments and then the crazies went out and buried them with negative shit.
THANK YOU MY LOVE LIFE NEEDED THAT
Amusing though isn't it! Aint dat gramur o hes gr8...
These positives will probably be changing to negatives too.
|On Jul 16, 2011, ja0207ck Anaheim, CA wrote:
This particular company was great when I had ask for 2 new roses when the other died in a month. He sent me two new rose bushes and they are doing very well now. I didn't have to send the old ones back. He believed me. I would go back again and purchases more rose bushes from him.
|On Jul 16, 2011, emnasser Fairview, CA wrote:
Thank you Chris for getting me the 50 Olive trees. They are doing great and the price was amazing. Looking froward to doing more business in the near future.
|On Jul 16, 2011, Sunatude Woodland Hills, CA wrote:
My son ordered me a 24 box haas avacado tree for my birthday. Nice tree, they planted it for me, and it is doing well so far.
|On Jul 16, 2011, fjohn56 Rancho Palos Verdes, CA wrote:
Spent considerable time on there website. Found the videos very helpful. Emailed & spoke to Chris several times before purchase. Trees are beautiful and delivered on time to rancho palos verdes, ca by Chris & his son two weeks ago. Planted as he recommended and they are healty & green. Ordered a hass 24" box which is about 8 feet tall with 80-100 avacados, a 24" reed which is 7 feet tall and very wide bearing about 80-100 avacados, a 24" box washington navel orange which is filled with fruit, and 3 ea 15 gallon citrus (Sir Prize avacado, cara cara, and moro blood orange, all healty and bearing fruit as promised on delivery. The 15 gallon blood orange is exceptional with a 2" stem at base. Wrote Chris a check upon delivery. Chris is a weath of knowledge and gave me lots of tips regarding inproving the trees I currently have planted. Warning-his trees are large and heavy. If you have to move them far you will need several guys to move these. We screwed 2 x 6's onto the 24" boxes and it took 4 guys to move them to the planting sight. Currently talking to Chris about another purchase very soon.
|On Jul 14, 2011, foxysplants Greenville, NC wrote:
THIS IS MY EXPERIENCE WITH CHRIS GILCHRIST OF GROW QUEST. PLEASE DON'T MAKE THE SAME MISTAKE I DID. UNLESS YOU LIKE TO BE CALLED NAMES, INSULTED AND TOLD HE DIDN'T INTEND TO FILL MY ORDER IN THE FIRST PLACE, HE VOIDED THE ORDER THE SAME DAY HE GOT IT?? SAYS HE SENT EMAIL BUT NEVER RECEIVED. PLEASE KEEP READING...I DELETED MY NAME AND EMAIL FOR CONFIDENTIALITY PURPOSES BUT THIS IS REAL FOLKS.
|On Jul 1, 2011, ibhad Fort Lauderdale, FL wrote:
I should have caught-on when I paid with my credit card and then received an email stating I needed to transfer cash instead. Suffice it to say, as everyone else, the money is gone and the lady bugs, I was told had already shipped, haven't arrived. Daily calls and emails remain unresponded. To those of you who actually received your product....consider yourself lucky! To everyone: NOT WORTH THE RISK!
|On Jun 19, 2011, sherielm San Marcos, TX wrote:
I ordered a Hot Cocoa Tree Rose. It was shipped carefully. The rose was a beautiful specimen which filled out and bloomed within a month. Gorgeous healthy specimen!
|On Jun 7, 2011, Mungowitz Austin, TX wrote:
Chris Gilcrest/Growquest cashed my check and did not ship. They avoided communication until I e-mailed that I was going to the Ventura County DA. Chris Gilcrest then sent me a string of insults by e-mail that avoided the business matter of shipping plants or refunding money. Ventura County sent me paperwork to get me on a "victim's list". I am trying to work with Ventura County now in hopes that enough complaints might get something done.
|On May 29, 2011, michaelduncan Simi Valley, CA wrote:
I worked for Chris a couple months ago. Fortunately I googled him first and was warned by a couple growers when I was picking up trees for him. I saw him get handcuffed, taken away and back on the streets in 2 hours. the Ventura County D A is investigating him now, but I am not sure how that is going to get anyones money back. The good news is I am selling trees now and I know where he gets everything. He didnt pay me for the few days I worked for him, but since I was expecting it, I told him the trees and delivery gear in my truck will be my payment. Thats how I started selling trees. If I can help anyone in anyway let me know. Michael
|On May 25, 2011, minifarm Concord, CA wrote:
After ordering they emailed me to request prepayment. I sent them a check. Two months later, still no tree. And they don't respond to my emails. I would not recommend ordering from this company.
|On May 6, 2011, Oscar22 Berkeley, CA wrote:
Posted on May 6, 2011, updated May 6, 2011
On May 6th, 2011, Oscar22 added the following:
Other victims of Growquest can contact the Ventura County DA - (805) 654-3110 - to add their information to its fraud investigation.
|On May 4, 2011, tropicalnuts Clovis, CA wrote:
Posted on May 4, 2011, updated May 4, 2011
On May 4th, 2011, tropicalnuts added the following:
I GOT MINE, KIND OF. He's new address is 200001 S. Mountain Road . Santa Clara same zip. He was not there it looked like a few (Very maybe 10-15) plants of roses, and fruits trees which seemed to be dehydrated beyond norm. I freaked as the place is deserted and the person in the home did not answer door. I called him repeatedly to which he did not respond to so I sent a text saying I am calling the cops to which he called me back asap. I told him I was there like agreed but I was not sure it is the location. He said it is, I said ok I will pick my plants out and leave.
I met the owner of the ranch, Rick, who helped me gather what I could on my list and exchange what was not. I said I give up and was tired of I will deliver "next week," which Chris still did not want me to leave with the Kafir Lime tree and said while I am there on the phone he will come "next week." I said I am done with this crap and want this out of my hair. Rick said he does not leave there, the house is rented to multiple tenants, and the ranch as other businesses using it for whatever reason. Growquest has only began renting 2 months ago. I told him to be carefull as Chris apparently has 3 addresses to which this one is not known at all.
Anyways...here is the link to what this guys legal problems are. Rick told me his son is a Pastor! Criminal charges in Tulare county..refer these to the Santa Clara Country and file a police report, BBB already has a F rating on it.
On May 4th, 2011, tropicalnuts added the following:
Sorry he is at 200001 S. Mountain Road Santa Paula, CA
|On Apr 26, 2011, SabrinaZaman Naperville, IL wrote:
I send recieved an invoce on 7/22/2010 (# F_10009435) form this company for a Kaffir lime plant. I promptply send a check for $62 to cover the price of the plant and shipping cost. Check was promptly cashed but I am still waiting for the plant. Last fall I called the company and was repeatedly promised that it will be shipped the following week. Subsequently the phone became a dead end as nobody answered or replied. Email is also remained unanswered. I tried to contact them agian this year but without any success. I now beleive this company is scam. I am preparing to lodge police report and inform BBB. Is there a way to stop this guy?
|On Apr 11, 2011, DennisFinley Nebo, NC wrote:
Posted on March 24, 2011, updated April 11, 2011
On April 11th, 2011, DennisFinley changed the rating from negative to neutral and added the following:
Update to my comments of March 24th.
After multiple emails I finally received a rose bush. Chris also emailed me to make sure that the rose had arrived and inquired as to its condition.
It was a nice looking rose bush but hadnt been trimmed back and was rather wilted. I trimmed it, soalked it in water to rehydrate and planted. So far it seems to be recovering nicely.
Although I did get the rose, this was not a pleasant buying experience.
|On Apr 6, 2011, ChicoGardener Chico, CA wrote:
I ordered several roses in December, sent my check for $130 which was cashed. I have been promised delivery since mid-January with several email updates and promises of new delivery dates. When I had not received by mid-March, I requested a refund which I have been promised multiple times. To date I have received neither the roses I ordered nor the refund I was promised.
|On Apr 3, 2011, hoosierquilt Vista, CA wrote:
I wanted to post my personal experience with Growquest. I have ordered from Growquest twice. Once about 2 to 3 months ago, and again, just this last week. I had not read any of the reviews on Dave's Garden before I placed my first order. I actually contacted Chris directly both times, and told him what I was looking for, since with each order, I was looking for some rather difficult to find items. First time I was looking for a Sir Prize avocado and Koko Loco roses, both of which I was having a very hard time locating in my local area (N. San Diego county). Chris sent me an extremely large Sir Prize (6' tall) and two very nice bare root Koko Locos, which were out of stock or simply not available anywhere (was told by several nurseries that this rose was unable to be procured from the grower at this time.) My Sir Prize is doing extremely well, probably better than just about any of my other 7 avos, and the Koko Locos are established and just now sending out their first buds. Order came right away, and was delivered right to my door. Paid by credit card, which was not charged until the items were delivered.
|On Apr 2, 2011, 076100 Redondo Beach, CA wrote:
Placed my order on 2/20, called on 2/24 and was advised to mail a check. Received an email/invoice as shown below.
|On Mar 5, 2011, cybergarden Spotsylvania, VA wrote:
Whatever you do, do NOT attempt to buy anything from either of these fraudulent companies (Growquest or Surf & Sierra)!
|On Feb 12, 2011, treece36 New Castle, PA wrote:
How is this thief still in business?!! I wrote to the bbb and to the governor of CAL-IF-FOOOOR-NEEEA that they should lock down on allowing these crooks to carry on internet businesses after years and years of cheating people. He should be behind bars.
|On Feb 2, 2011, calanni Plano, TX wrote:
Hey Everyone - I had a death in my family and decided it would be nice to send my relatives something to plant in memory of my Aunt. Chris from Growquest went above and beyond to help me. He has been honest, responsive and excellent to work with. I had a concern because I read the negative postings but I decided to give Chris a chance and I'm happy that I did. He takes pride in providing excellent customer service and great quality of products. I will definitely do business with Chris in the future. Helen
|On Jan 20, 2011, cduran Indianapolis, IN wrote:
Posted on November 28, 2010, updated January 20, 2011
On January 20th, 2011, cduran added the following:
To add to deann's post:
I too received the same email from Growquest. It is a big fat lie designed to sway us from filing criminal charges of fraud. I no longer care about the money so the bankruptcy is mute. I want him behind bars with a federal criminal record. I want him barred from operating any business. This guy is a con man.
Have you tried the links he forwarded? Neither of them are valid. I had to buy a subscription in order to find the records and guess what...there are none. DO NOT let this guy fool you into thinking you will get your money back let alone any product you have ordered.
He is nothing but a low life transient gypsy who hides behind the obscurity of the internet.
|On Dec 20, 2010, deann Au Gres, MI (Zone 5a) wrote:
Posted on December 12, 2010, updated December 20, 2010
On December 20th, 2010, deann added the following:
I thought I would let ya all see this email I received from this thief who is now going into Brankruptcy...I know I will never see a refund or a replacement Rose.....but perhaps I can prevent another gardener from falling into the same trap we all did......
I have filed for Chapter 7 Bankruptcy protection, The and your refund or the
shipping of your item(s) will waiting until the conclusion of these
The filing of the Chapter 7 was not or is not an effort to dissolve the
money or obligation I have to you. I have larger issues that have clouded
over myself for many years that needed this resolution. This is not the
first, second or even third attempt to file this Chapter 7 petition. I have
got the process started before only to run into various complications and
issues. There will be no distractions this time
The amount of the money owed to you is not an issue in of itself but the
need to for me to a legal time frame and method to make ALL refunds or ALL
shipments is needed. I can only do all of this from the very large amount of
revenue the late winter and spring sales I have.
The legal means to protect the obligation for the money owed to you is a
Reaffirmation Agreement. I have put installed a link here for your use.
If you do desire to go to that length to protect you refund or order, I
would not worry, since your are getting this email as a result of the fact
that I have your information in my obligations folder.
The case name is Gilcrest, Christopher Morgan
Case number 9:10-bk-16202-RR
If you would like to view the bankruptcy petition and other documents filed
by Christopher Morgan Gilcrest related to this case, they are available at
the web site
|On Nov 19, 2010, Supvkenny619 Levittown, NY wrote:
Posted on November 12, 2010, updated November 19, 2010
On November 10th, 2010, Supvkenny619 added the following:
As I wrote yesterday I told you to go to youtube.com to see other comments of dissatisfied customers. Just to give you an example of how arrogant he is, type in growquest, then click on packing and shipping.mov. He patronizing comments are distasteful. He explains how there is no such thing as the "shipping fairy". I've been waiting since August 10th for my $40.00. In September I e-mailed him and politely asked for my refund and also in October. He totally ignored me. When I told him that I had his personal information (which I only had half of it) he gave me his full name and SS# and told me to get it straight. After I insulted him via e-mail and told him that I was reported him, he asked me, "please give me your name and order # so I can send you your refund". I printed out all of his e-mails if anybody would like to see them. For everybody that was robbed like I was, don't give up. Keep filing complaints with the Attorney General, consumer affairs, U.S. Postal Inspector, on-line fraud websites etc... It's going to take some time but they will nab him. When you read his advertisement, it sounds wonderful, but it is all a lie. I have proof with all the statements I made. Look how many negative reviews he has compared to the positive ones. Well to all the honest hard working people out there have a great day and God bless.
On November 12th, 2010, Supvkenny619 added the following:
Attention hard working people: If you want to see this thief lose his business or get arrested, start off by contacting Catherine Mano. She is the investigator in Ventura County who's investigating this crook. The address is:
Ventura County District Attorney's Office
Bureau of Investigation
Consumer & Environmental Protection
5720 Ralston Street, Suite 300
Ventura, CA 93003
Email: [email protected]
She will be back in her office on November 18. You will be asked to fill out a questionnaire. The more people who get involved the faster he will be prosecuted.
If you want to know more of what kind of person the thief is, just send me an e-mail and I will tell you what I found out. You're not going to believe it. Later...
On November 19th, 2010, Supvkenny619 added the following:
FYI: When I first called the Ventura County District Attorney's office, another investigator took my call, and before I could finish my sentence of who I wanted to file a complaint against, he already knew who I was talking about and the company's name. That's how popular this thief is. I can't say this enough, you have to file a complaint. I don't have that much time on my hands to write very often, unlike "Pugsley" I have a full-time job and a part-time job. I actually work for a living. Everybody spread the word about this crook to all your family and friends and tell them to spread the word also. Until the next time...
|On Nov 18, 2010, CascadeKid Puyallup, WA wrote:
Oh why did I not do my research prior to dealing with this company?? STUPID ME!!! I guess I'm lucky that they only took me for about $17.00! I purchased ladybugs and was excited about getting these little aphid killers - but never received after many emails - I finally cancelled my order - but, I too have never received ANY kind of refund!
|On Oct 19, 2010, cwellsk9 San Rafael, CA wrote:
Just like the above statements, I lost my order money as well.
|On Oct 19, 2010, ccoryk Sun City, AZ wrote:
Posted on April 23, 2010, updated October 19, 2010
On April 23rd, 2010, ccoryk added the following:
As I have made several posts about this (so-called) nursery since making an order for $163.84 on March 2, 2009 (Google Order #370373008025339) for rose plants which I was repeated promised and never received nor did I receive a refund of my money, it is good to know that the Deputy District Attorney of Ventura County-Russ Robinson Telephone # (805) 662-1739 is finally investigating this company and Mr. Chris Gilchrist. It is truly amazing that this fraud has been ongoing for such a long period of time. I do hope he is brought to justice in a timely fashion.
On October 19th, 2010, ccoryk added the following:
Again attempted to 'play nice' and request Gilchrist to refund my $163.84 from 3/04/09 but have not nor expect an answer. What is the definition of crazy? Continue to do the same thing but expect a different outcome? Yup, must be me!
On Oct 19, 2010, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"On Apr 15, 2009 9:16 PM, Olive-Trees.net (formerly Growquest, A Surf & Sierra Wholesale Nurseries, LLC) responded with:
Please call us at (805) 921- 3900, we will do our best to resolve this matter."
|On Oct 13, 2010, SunStream_Farm Jackson, NJ wrote:
On Monday May 24, 2010 I ordered two olive trees and it is now October 13, 2010 have yet to get said trees. With repeated emails and contact with the firm, fully paid for the trees including shipping still no trees. All I get are excuses. It is not the money that concerns me it is the State of California and the possible fraud that this company uses to get money and not deliver the goods. The Attorney General of California needs to get on the stick and investigate why they do not honor their obligation to deliver goods as promised and paid for. I do not recommend to anyone to order from this firm. It is not worth taking that risk.
|On Oct 11, 2010, bdruid Truth Or Consequences, NM wrote:
Posted on September 29, 2010, updated October 11, 2010
On October 11th, 2010, bdruid changed the rating from negative to neutral and added the following:
recieved avacado tree after 5 months! I have to admit its one of the best plants I recieved via mail order. I contacted the various law enforcements to let them know I recieved it. [ fair is fair] All I can say is I'm not happy with the process but happy with the result. Growquest, [chris] if you can deliver this quality product to all your customers in a timly fashion you should be succesful. Good -Luck!
|On Oct 4, 2010, fbf343 South El Monte, CA wrote:
My nightmare with Growquest is documented in a video you can watch at (copy and paste this url) You wont believe what you see....