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Comments regarding Klehm's Song Sparrow Perennial Farm

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  Feedback History and Summary  
112 positives
7 neutrals
6 negatives


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Positive BittersweetFrm
(3 reviews)
On Jun 6, 2008, BittersweetFrm Granville, OH (Zone 6a) wrote:

I ordered a group of 10 peonies from them two years ago. The first spring, following a fall planting, all 10 were alive, healthy, but fairly small. Only one flowered that year. This year, their second year in the ground, all 10 flowered beautifully. The plants continue to be healthy and are growing well. I just placed another order for 10 more peonies to arrive this fall -- I'm looking forward to another good experience with this group. In the meantime, while I wait for fall to arrive, I ordered a group of daylilies, 20 of one variety. They were delivered today, just a few days after I'd placed the order. I'm really pleased with their overall look -- they're generously sized and sturdy-looking. I'm very happy with this company's plants and customer service, and will order again.

Positive dgname
(10 reviews)
On Jun 3, 2008, dgname Shawnee Mission, KS wrote:

I've had a very good experience with Song Sparrow. I ordered a difficult to find lilac (Declaration), a couple of hostas, and a few other items. All arrived in excellent shape, and customer service was outstanding.

Positive kbedit
(16 reviews)
On May 9, 2008, kbedit Arvada, CO wrote:

Just received my order ... exactly on time. The item is smaller than I thought it would be but is healthy with a big, moist root ball. The fact that I was able to change my order at the very last minute (entirely my fault and responsibility) was remarkable and greatly appreciated. The BEST in customer service and follow-through.

Positive Twonewfs
(18 reviews)
On Apr 24, 2008, Twonewfs Belgium, WI (Zone 5a) wrote:

What a wonderful experience! I ordered from Klehm's because of the reviews here. I e-mailed for advice on selecting a tree peony and despite it being the high season for them, got a very nice and knowledgeable reply within 24 hours. This was followed by an extremely helpful and friendly phone call when I placed my order, part of which was a gift. My plants came when they said they would packed so incredibly well! At first I thought $22 for shipping was high (particularly considering they aren't too far from me), but they shipped the plants in two separate boxes and the packaging was an engineering feat. The tree peony is stunning and has a wonderful fat bud on it, which is great because it's a gift. The two echinacea I ordered are just coming out of dormancy but they look like nice big plants. I'll be back to Klehm's!

On May 1st, 2009, Twonewfs added the following:

Bought again this year and I'm equally as pleased as last year. Beautiful plants, completely unfazed by the shipping due to their superior packing. And last year's plants performed so well!
Positive Desmosthenes
(1 review)
On Apr 22, 2008, Desmosthenes Westfield, IN wrote:

I'd ordered several peonies from them last fall. The root divisions were as described and appeared healthy. I am happy to report that all the peonies has sprouted and as a bonus - one of the rock peony even has serveral buds. I would recommend this company. (Zone 5B)

Positive Hemhostaholic
(30 reviews)
On Apr 17, 2008, Hemhostaholic Scranton, PA (Zone 5b) wrote:

I ordered 3 items. 1 hosta, 1 mini/dwarf conifer, and 1 shrub. This was my first order with Klehm's, and more than likely will be my last. What I received in the mail, in regard to the shrub and conifer, was a joke. The hosta had a really nice sized root system, so I can not complain about that. The conifer is about the size of a small cell phone, and the shrub looks brittle and half dead, I checked the root system to make sure it was viable, the roots aren't that great looking, but are viable. Also, there is some sort of worm looking thing in the conifer dirt, as well as the shrubs dirt. I'm hoping these are baby earthworms, and not some root destroying nematode. I will be bringing a sample to the county extension office to check this out, and will be holding these plants in a quarantine space until I do find out. For all the hype about Klehm's, this transaction leaves a very sour taste in my mouth. If, big IF, I ever order from them again, it will be what they are really known for, daylilies and peonies. I'll definitely not be ordering any trees/shrubs or conifers from them ever again. I can order the same thing through FF, or other nurseries, with expensive shipping, and receive better plant material.
Customer Satisfaction: Bad
Plant material: Laughable at best-The hosta is to be commended.
Except for DL's or Peonies, I'll never order from Klehm's again.

On April 23rd, 2008, Hemhostaholic added the following:

I will remain neutral until the company does, what it said it will do. After emailing/calling the company I was able to speak with them. I work night shift, 11p-7a, and it's sometimes difficult to reach people during "normal" busy hours, due to the nature of my sleep schedule. I finally was contacted by a representative of Klehm's, Erica was her name, and she informed me nicely that it shouldn't, almost couldn't be nematodes in the soil that I saw, due to their small size. I'm in a MG class, the woman who taught our Entymology class was teaching the class I was at on Monday, she said a quick test for the suspicion of nematodes, is that they die within minutes with contact of air, which these did. She also couldn't discern whether or not these were the bad nematodes, or good ones. And told me to air on the side of caution. I informed Erica of this, and she informed me that she will let the green house people know what I told her. She is crediting me for the Tsuga I ordered, and reshipping the Morus.
When the company actually makes good on their promise to me, I will change my rating to Positive.
The mini conifers do have a picture in their catalog next to a cell phone, and these mini conifers were grown more for pot culture than general landscape culture, I was not aware of this.
They will be resending the Morus when the plant leafs out at their nursery.
On May 23rd, 2008, Hemhostaholic changed the rating from neutral to positive and added the following:

I'm going to change my overall rating to Positive. As in the first post, the Hosta that I ordered, 'Ice Age Trail,' is growing quite well, for that I am impressed. Next time a company shows a picture of a cell phone next to a plant offering in their catalog, I will take it at face value (I ordered the conifer online, without checking the catalog first!) and believe the plant to be that small; so as to not disappoint me. They did reship the Morus, it was leafed out and a heck of a lot healthier than the first one they shipped me. And the company did refund my account for the order.
Customer Satisfaction: Top Notch!
Plant Material: Hosta-great, Conifer-as small as advertised, but healthy looking, 2nd Morus that was shipped-in great health.
I will attempt another order with Klehm's next season.
Positive suscwbuff
(6 reviews)
On Apr 14, 2008, suscwbuff Robesonia, PA wrote:

I just received 10 plants from Song Sparrow. They were in great shape and were good sized plants. No company that I order from ships plants as carefully as this company does. That would explain the higher shipping costs but in my opinion it is money well spent. I will order from this company again.

Positive Lazydaisy153
(12 reviews)
On Apr 6, 2008, Lazydaisy153 Lilburn, GA wrote:

I have ordered from Klehms Song Sparrow on several occasions. The plants are sent in a timely fashion and packaged well. The shrubs are doing quite well in their second season and far surpass my expectaions. Some mail order nurseries have lovely catalogs, but when you get the plants-Blah!!! Not so with Klehms, they grow and look the same.

Positive Karen4Roses
(6 reviews)
On Apr 6, 2008, Karen4Roses Traverse City, MI wrote:

I will be ordering from Klehm's SongSparrow Perennials again this year after a very positive experience last spring. I hesitated to order from them initially because they were more expensive than some of the other mail order companies I had used. However, when their shipment arrived I was delighted. First, I have never had mail-order plants that were packaged as beautifully as these - every plant was wrapped securely in moisture-retentive packing and then placed in cardboard 'cages' that kept them secure in shipping. Instead of getting tiny wilted bareroot seedlings, the large healthy plants came in pots of soil and took off immediately in my garden. The selection is excellent as well.

Positive ic_conifers
(14 reviews)
On Jan 26, 2008, ic_conifers Iowa City, IA (Zone 5a) wrote:

Last week I emailed several questions to Klehm's. All responses were prompt and polite, though I did a lousy job of reading over the website and the answers were there all along. I placed my order Monday night, with a note that I would be out of town for a week in May, so please do not ship to me that week. I received a phone call Tuesday morning from Klehm's letting me know that they received my order and will ship the week after I return. They also told me that everything was in stock. I consider that to be great service! I hope that my order will be as great as their service. I ordered two conifers, two japanese maples, a magnolia, and a ginkgo. All are pretty hard to find varieties and expensive but I expect that the quality will be pretty high.

On July 11th, 2008, ic_conifers added the following:

I just wanted to post an update that everything arrived in top notch exactly when they said it would. I changed my order several days before it was set to ship (cancelled the maples) and customer service was great! The packing was immaculate and everything has thrived. The ginkgo grew about 4" and although at first the variegation appeared weak, as the season progressed it became eye popping! The conifers and magnolia are all doing well. I will order again in 2009! (Maybe before then....)
Positive bearly
(2 reviews)
On Dec 31, 2007, bearly Dumont, IA (Zone 4b) wrote:

During 2007 I placed an order for several clematis from this company. I felt the prices were expensive so was leary of what I might receive. When the order came the packaging was so good that even though the shipping container had seen better days the plants inside were in excellent shape. They were planted immediately and thrived and put on quite a show for my gardening friends. I will definitely order from them again and pass the word about how great they are to do business with.

Positive McGlory
(9 reviews)
On Nov 26, 2007, McGlory Southeast, NE (Zone 5a) wrote:

Extra positive experience! The packaging was more than excellent. I ordered one lone peony on a Sunday, it arrived on Tuesday, and appeared ultra healthy. I couldn't believe it actually had six fully-formed eyes and the beginnings of two more. I got a peony I had been having trouble finding. I can't say enough good things about this company. They definitely have my peony business.

Positive nb6033
(2 reviews)
On Nov 12, 2007, nb6033 Alexandria, VA (Zone 7b) wrote:

This company is the 'Neiman Marcus' of plant nurseries. The plants come out of the shipping box in full glory--ready to plant as successful, healthy specimens. LOVE them! Really worth the cost.

Positive piotr1
(2 reviews)
On Nov 8, 2007, piotr1 Arlington Heights, IL wrote:

The experience of buying woody plants from them is amazing. Their plants are unique, large, and in great shape. I placed order on Monday night, and 4 boxes were at the door on Wednesday, with regular UPS shipping for $28. The best place to order plants I found so far.

Positive peony61
(10 reviews)
On Oct 13, 2007, peony61 Kolkwitz,
Germany wrote:

Herbaceous peonies were very large, healthy and quick service to Germany

Positive adadia
(29 reviews)
On Oct 8, 2007, adadia Glenmoore, PA (Zone 6b) wrote:

I ordered two tree peonies, and three herbaceous peonies. The tree peonies are just perfect; good, strong 2 yr. grafts, well worth the price, and the herbaceous peonies are far larger than the "three to five eye" promised on the website. They even gave me a free bonus peony, one I actually wanted! Their packaging is great, also. I received notification of shipping last week, and five days later the herbaceous roots arrived still slightly damp and fresh (the tree peonies arrived about two weeks ago, potted and in great shape). I will always buy my peonies from Klehm' peonies ever (so far)!

Positive dmac085
(42 reviews)
On Aug 5, 2007, dmac085 Greensboro, NC (Zone 7a) wrote:

I recieved some really nice sized daylilies as a participant in a co-op group. I have them planted out and hope to see a bit of greening up this year and see them thriving next summer. The sizes of the DLs were pretty big and all seemed to be healthy. I'll do a follow up next summer.

Positive tmmshasis
(6 reviews)
On Aug 4, 2007, tmmshasis Middletown, CT wrote:

I have ordered from this company numerous times and have never been disappointed. Huge healthy plants, perfect packing, and great customer service. Money well spent.

Positive strell
(4 reviews)
On Jul 24, 2007, strell Liverpool, NY (Zone 5a) wrote:


Positive goldfinch4
(3 reviews)
On Jun 8, 2007, goldfinch4 Ripon, WI (Zone 4a) wrote:

I have ordered several times from Klehms. Yes, their shipping is expensive, but their plants arrive in fantastic shape. Sometimes I think they even look better than the plants at the nursery down the road from me. The plants I've received have always been large, well established and transplanted wonderfully.

Positive nanny_56
(20 reviews)
On May 17, 2007, nanny_56 Putnam County, IN (Zone 5b) wrote:

I have only ordered 2 daylilies from them. They were not the best looking when I received them, but they are growing and looking fairly decent now after a couple weeks in the ground.But for $74. 40 I expected a little better.

They do have several shrubs and other things I would like to get, but their shipping is simply to expensive and I am leary of the way they seem to handle some problems. In general I do not order from a place that has absolutely no replacement policy.

I might get more daylilies since a lot of the ones they have are exclusively theirs.

Negative jjilliebean
(1 review)
On May 15, 2007, jjilliebean Alpena, MI wrote:

Shipping is OUTRAGEOUS. I did not realize that there is no replacement unless you call immediately upon receipt of the defective plants. I will never order from them again. There are many other wonderful plant vendors who will stand behind the plants they ship.

Positive BenGurnee
(8 reviews)
On Apr 5, 2007, BenGurnee Gurnee, IL (Zone 5b) wrote:

I ordered two magnolia virginiana 'Green Bay'. This is an excellent broadleaf evergreen that's hard to find -- in fact, Klehm's was the only place that seems to be selling it online right now. I was apprehensive about placing the order, because when I called, Klehm's told me the size of the tree could be anywhere from 18" to 3 feet. But I really wanted the trees so I took a chance and ordered. I was very happy when the trees arrived: they are each over 3 feet tall and healthy. The shippping is the same amount whether you order one plant or three plants, so small orders are penalized. Still, I was happy with my interactions with Klehm's on the phone (despite the lack of information on tree size!) and very satisfied with their plants.

Positive charlenenj
(13 reviews)
On Oct 24, 2006, charlenenj Fanwood, NJ wrote:

Two thumbs up. I got quite a few clematis from Klehm's -- a company recommended by a fellow Gardenbuddy. He was right - the company seems family-owned and caring towards customers. I kept changing my mind on the phone about which clematis to buy and they gave good advice. My order included Perl D'Azur, Blekitny Aniol and Belle of Woking. They all arrived healthy and nicely packaged. And oh boy, that catalogue of their's is to DIE FOR. Can't wait to see the next one. Good stuff.

Positive janerx
(6 reviews)
On Oct 16, 2006, janerx Haubstadt, IN (Zone 6b) wrote:

Recently ordered a large quantity of peonies from Klehm's. They arrived on time, healthy, well packed, and well marked. Their staff was very helpful, and placing the order on line was very easy. Will definitely order from again.

Positive beblue3333
(9 reviews)
On Sep 19, 2006, beblue3333 Madison, WI wrote:

I have a few things that I want to say about this company. They are a very good source for Herbaceous and Tree Peonies, daylilies and hard to find shrubs and Magnolias, at according to the catalog.
I had to have some of their Herbaceous Peonies and gave in and ordered 3 this winter, Snow Swan, Aurora Sunrise, and Pink Dogwood Whisperer, which just arrived early Sept. and I planted them all right away. Was not taking any chances. (I wondered if those plants that failed because the customers failed to plant them right away and don’t water enough or just bad luck). But I have to say that the sizes of the Peony roots are just huge and look very health and fresh. They were so well packed and still slight damp and in perfect conditions. We’ll see how they grow next. I didn't know that Klem’s has no replacments policies on dead plants, even if it was not your fault. Not sure how I feel about this since some of the are really expensive, such as the Tree Peonies.

They are a great company and I wished the shipping wasn’t so expensive.

On September 19th, 2006, beblue3333 added the following:

Actually, I have rethought my take on their not guaranteeing replacements due to other things beyond their control such as soil, weather, lack of care on the customers part.
I do know that customers can sometimes abuse the flexible returns policy and become careless if they know that a company will replace them no matter what.
But since Klem’s products are so healthy and huge and they take such great in packing that you can’t really fault them if a plant ends up dying.
Positive tjgillham
(10 reviews)
On Aug 24, 2006, tjgillham Madison, WI wrote:

I ordered from them in the spring (shrub and perennials) and again just now (hostas). The plants were very healthy and good sized. I will order from them again.

Positive gdionelli
(31 reviews)
On Jun 8, 2006, gdionelli Huntington, WV (Zone 6a) wrote:

This was my first experience with Klehm's. I ordered two clematis. The plants were shipped exactly when they promised, and were expertly packed, so that even when the box arrived a bit bashed in, the plants were in excellent shape. They look much bigger and healthier than the clematis my local nursery is selling for about the same price. I would not hesitate to recommend Klehm's based on this one experience!

Positive itsme1947
(4 reviews)
On Jun 6, 2006, itsme1947 Detroit, MI wrote:

I had a question on pruning when I called to place an order, and to my great surprise their horticultural expert, John Helsley (?sp), called me back to instruct me on trimming back an overgrown wisteria and espaliered pear trees that we inherited when we bought out historic house. His courtesy and patience with my lack of expertise was wonderful, and he was very careful in his instructions so that even a novice like myself can take heart and feel I will do a good job with the task at hand. I have ordered numerous plants from this company and they always arrived in great shape and are thriving in my shade garden; however, free advice of the sort I received on plant care today was a great bonus, and I will recommend SongSparrow to anyone !

Positive dblack7
(3 reviews)
On May 26, 2006, dblack7 Corryton, TN wrote:

I have ordered peonies from this company for a few years now. Every shipment has been great, and customer service over the top. Knock on wood, I have yet to have any plant loss. Because of this I have already placed an order for this fall. Keep up the good work Song Sparrow.

Negative lisabee
(1 review)
On May 26, 2006, lisabee Waukesha, WI wrote:

I visited Klehm's on a Master Gardener tour and purchased approximately $150 worth of plants. Everything started failing immediately and ultimately everything died. When I called they said it must have been something I did. Since I'm a Master Gardener (and know a little about gardening) I don't think I could have killed ALL the plants. They have a no replacement policy which I didn't know when I made the purchase (my fault). I use their catalog as a reference (it's gorgeous) but I will never order again.

Positive sacerdos1
(8 reviews)
On May 23, 2006, sacerdos1 McLean, VA wrote:

My only complaint about this company is that there are so fewchoices.They should increase their roster of perrennials.The plants come unbelievably large and very green.You pay more but it is worth it. Offer more plants and I will buy!

Positive gencon
(16 reviews)
On May 18, 2006, gencon Schenectady, NY wrote:

I made my inquiry by Email.. regret no reply at all form them.

Thus I buy from nursery who are willing to answer.

On May 18th, 2006, gencon changed the rating from neutral to positive and added the following:

My inquiry being responsed 3 days later.. as said I buy elswere, 1st come/1st serve.
Negative hayjim
(1 review)
On May 3, 2006, hayjim Dayton, OH wrote:

I ordered 2 expensive hydranges at the end of May '05, they did not ship (they said, due to hot weather) until the end of October. The plants did not have time to root and died during the winter. They have a no replacement policy.

Positive Kimz_Garden
(1 review)
On May 2, 2006, Kimz_Garden Rancho Cordova, CA wrote:

Clematis from Song Sparrow
I bought my first Clematis (live plant), at my local nursery knowing nothing about this vine. The second season and after moving it twice, I purchased a bare root Rooguchi from an online company and planted it with the first. Year 2-3 went very well. Subsequently, I added an additional eight bare root Clematis purchased from 'other' well known suppliers. Of the eight that I purchased else where, three died and one took two seasons to show up.

This season, I bought live plants from Song Sparrow for only $5.00-$10.00 more than the bare root plants. They arrived when promised in superior packaging. I was extremely happy to receive live plants that were large, heathy, and ready to plant. They were much more established and healthy than I expected.

I didn't anticipate they would be actively growing and budding before I could get them to their spots and had to hurry to plant them. Much better than the previous supplier and well worth just a bit more.

P.S. I have frequented other nurseries and spent considerable $, however Song Sparrow has won additional loyalty for their consideration of including 'freebies'. (White tree peony, this time)

Positive bthyme
(11 reviews)
On Apr 21, 2006, bthyme Buena Vista, VA wrote:

After receiving a nice peony root from Song Sparrow last fall, I ordered from them again this spring--some shrubs and some herbaceous plants. I have just received a shipment of beautiful plants, beautifully packed. The shrubs (Aesculus, Hamamelis, Rhus) are husky and healthy looking; the Verbascum and hardy geraniums are large and lush. Each plant is worth every penny I paid for it. To top it all off, a daylily better looking than anything I have paid for this spring was included gratis. This will be my nursery of choice any time they offer something I am looking for; and I'm sure their catalog will tempt me with things I didn't know I wanted.

Positive tobee43
(37 reviews)
On Apr 8, 2006, tobee43 groveland, FL (Zone 9b) wrote:

this was my first order with kelms. they came recommended by a trusted friend. i ordered 3 cornus alternifolia gold bullion 'bachone' and some echinacea. i asked that the trees and flowers be shipped to me in early may. well....i certainly was surprised when everything arrived in march....with some snow still on the ground! firstly, and most disappointing was the trees which were 3 for 96 dollars and were about 8 inches in more than a twig. the echinacea looked fine...but wasn't going to be fine out in the snow.
i called them and they said that on my order was a note written that i requested everything to be shipped in march??? and added that THEY noted that that was against their advise. now i have placed well over 30 orders for this season and i write down everything.....but i'm not going to argue with them. but.... i'm like NO i told you may and i have it written down with whom i spoke....which also happened to be the person i was speaking to at the moment. well....they did say that they would send call tags to me and the plants could be returned. after discussing this with a friend or two i was able to place the trees aka twigs in a nursery and was advised that just putting the echinacea in an area that will not get frost should be find. what would not be fine was that if i sent them back they would all die for sure on their journey...(which really i am at fault for not doing i didn't have to keep them...and that's why this is not a negative but neutral). it is in april....the twigs are twigs and i have lost thus far two of the echinacea...and suppose they will ALL be gone by may at this point. so....woe is me.

my advice to anyone ordering at kelms is to have them repeat any instructions that you give them. i'm most disappointed by the cornus...maybe i'll see them mature in heaven or where ever i'm going......but most likely not in my lifetime.

On May 18th, 2006, tobee43 changed the rating from neutral to positive and added the following:

what's fair is fair and i have to change my rating. kelm's did replace the echinacea and it's doing fine.

surprised to say the 3 cornus alternifolia are doing excellent and really have grown well, much fasted than i expected. they are beautiful and although small, one is still able to enjoy them.
Positive SteveIndy
(21 reviews)
On Apr 6, 2006, SteveIndy Greenwood, IN (Zone 5b) wrote:

I am so impressed with this company! I ordered several herbaceoous peonies and a four tree peonies. The Snow Princesses I planted both produced buds and then flowered this first year - and one even produced SIX flowers - in its first year - and in the south at that! Three of the four tree peonies I planted have flowerbuds on them now and wil bloom soon. One thing I like about their site is that they specifically address southern gardeners who want to grow peonies and make recommendations on what's best for us. I have tried peonies over the past few years and have generally had good luck after two or three years with patience - but I have never had a percentage of the plants I ordered from a supplier perform like this in their first year.

On June 25th, 2008, SteveFtWorth added the following:

Again, Klehm grows and sells phenomenal plants. I have ordered several more peonies, hostas, phlox, daylilies, and have a few orders already placed for fall delivery. I am trying some Clematis this time as well as additional varieties of the plants I have already listed. We bought a new house and moved a couple of years ago, so we had to start all over with the landscaping. Everything has thrived, bloomed, and returned strongly the following year. My phlox are still blooming their heads off in spite of the heat we've had this year. Nobody beats their quality, in my opinion, and thought they're not the cheapest nursery around, they do prove that you indeed get what you pay for. I just love their stuff.
Positive dwarfconifer
(11 reviews)
On Mar 16, 2006, dwarfconifer Boyds, MD (Zone 6b) wrote:

I order 2 herbaceous peonies in Autumn 2004 and 1 tree peony in Summer 2005. The herbaceous peonies were nice size and are doing well. One didn't flower last year, but I attribute that to too-deep planting, which hopefully I corrected. The tree peony was small for the price paid, in my opinion, just one stubby stem. There was actually a second, but --as it turned out-- this was just dead wood. A single terminal flower bud is developing now. We shall see.

On May 5th, 2006, dwarfconifer changed the rating from neutral to positive and added the following:

The 'Do Tell' peony has at least 17 flower buds this year, as compared to 3 last year. The 'Red Charm' peony has only 5, but one is already in flower, and it truly is beautiful and enchanting. The flower stems of Red Charm do not stand erect, which is dissapointing, but so it goes. The tree peony 'Hana Kisou' produced a very nice flower, which has since fallen away, and the plant is healthy.
On May 2nd, 2008, dwarfconifer added the following:

"Red Charm" now has 17 ripening flower buds; "Hana Kisou" has 5 flowers, huge and beautiful.

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