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Comments regarding Klehm's Song Sparrow Perennial Farm

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  Feedback History and Summary  
112 positives
7 neutrals
6 negatives


Neutral whaas11
(4 reviews)
On Nov 23, 2016, whaas11 Richfield, WI wrote:

Posted on August 9, 2012, updated November 23, 2016
Posted on October 26, 2011, updated August 9, 2012
Ordered three conifers from them. Two looked great but one wasn't trained properly as a lateral branch was used for the leader position so the plant developed a crook. They replaced the plant no problem after submitting a picture. One other plant was quite pot bound so I had to work the roots quite a bit. The pine began losing needles from the current year's growth. Again sent pic and they sent replacement no problem. I plan to order another conifer order in spring.

On August 9th, 2012, whaas11 changed the rating from positive to neutral and added the following:

After getting several more plants from them they really have issues with pot bound conifers. The tops look phenomonal but a 4 year old plant in a 2.6 qt. container can cause some issues.

Again the service is awesome, the replacment service is awesom I'd just like to see the plants get up-potted. I'd rather spend another $10 for shipping and soil to get a better roots system.
On November 23rd, 2016, whaas11 added the following:

I've continued to purchase plants from Song Sparrow and their quality is truly top notch and seems to have improved year over year. Nice to see they have a nice eclectic selection to chose from year after year!
Neutral wlmueller
(4 reviews)
On May 30, 2010, wlmueller Columbus, WI wrote:

I was very disappointed with the plants I received from this vendor because they were the wrong variety. After waiting excitedly since last fall to see 'White Cap' blooming in my landscape this spring, all I got was some plain jane ivory peony that in no way resembled the raspberry outer petals and pale pink & ivory center tufts of 'White Cap'. I'm giving them a neutral rating instead of negative only because they were very prompt in responding to my email and picture showing what had happened. I do understand mistakes do occur, but it doesn't take away from the disappointment and having to start over again, and wait another year. They are re-shipping my original order again this fall with the correct peony, at no cost. So I am thankful for that.

Neutral Clayhillgardens
(4 reviews)
On Apr 16, 2009, Clayhillgardens Montpelier, VA wrote:

I received my plants from my first Klehm's Song Sparrow order yesterday. First, I was notified that it had been shipped on a Friday, leaving it in the box for the weekend at least. Unfortunately, they were left in the box a little longer, 5 days. I was rather surprised to see the condition of my plants. My four plants were barely green, probably having just pushed thru the surface. The roots of the plants looked as if they had been divided with a hatchet, no skill, precision or care involved at all. Lastly, since they had been in the box so long, or perhaps because they were packed in soaked particles and wrapped in plastic, some of the roots were absolutely mush. I leave neutral feedback primarily because the size of the plants meets my satisfaction and I am sure they will survive. I’m just shocked.

On Apr 16, 2009, Klehm's Song Sparrow Perennial Farm responded with:

"On Apr 21, 2009 11:51 AM, Klehm's Song Sparrow Perennial Farm responded with:

We are sorry to hear about your disappointment with the quality of our plants and service. Please be assured that we only send plant material that meets our highest standards for delivery. We want you to be successful with our products and pleased with their performance. Please contact our customer service department at [email protected] or call us at 800-553-3715 so that we can resolve this to your satisfaction. "

Neutral mainegardener
(5 reviews)
On May 31, 2003, mainegardener Wiscasset, ME wrote:

I find myself with mixed feelings about this company. I placed my first order for spring 2002 (hellebores and paeonia japonica) and was very satisfied. I placed a much larger order for woody plants in 2003. Some were fine. Cotinus Golden Spirit, however, was single unbranched rooted cutting which so far has put out only a few tiny leaves at the very base - not great for $35.00 plus. Additionally, three different plants remain backordered despite the fact I placed my order in February. (I know this can happen especially with plants ordered from large tissue culture operations which I suspect is the case here.)
Selection of hard to find plants and new introductions is great at Song Sparrow and the packing is second to none. If the back ordered plants arrive when indicated and are of decent size, I would change my rating to positive.

Neutral HarveySnyder
(3 reviews)
On Jul 1, 2001, HarveySnyder wrote:

Roy Klehm's company, which has been famous for breeding peonies, daylilies and other perennials for decades, is now known as Song Sparrow. (The full name on the cover of the 2001 retail catalog is Klehm's Song Sparrow Perennial Farm.)

Neutral kitt
(1 review)
On Apr 1, 2000, kitt wrote:

I received a gorgeous catalog from Song Sparrow Perennial Farm, put out by Roy and Kit Klehm and "Featuring Klehm Peonies, Hostas and Daylilies" (so the cover proclaims…)

Neutral robbindenwood
(1 review)
On Apr 1, 2000, robbindenwood wrote:

I called Klehm Nursery. It was answered by Song Sparrow Nursery. The lady stated that Champaign is closed and that all the plants were moved from Champaign to Wisconsin.

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