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Comments regarding Petals from the Past, Inc.

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34 positives
2 neutrals
2 negatives

Comments:

RatingAuthorContent
Negative kakutula
(1 review)
On Oct 11, 2017, kakutula Atlanta, GA wrote:

I place an order for two plants on September 9, and over a month later, it had not been sent out and there were no plans to send it out. I had called and emailed the company several times and they only provided one excuse after another, never taking the initiative to update me about the order status. I asked if they even had the plants to send and they told me, yes. I ended up canceling the order. They were not professional about it or apologetic. This is the last attempt that I will make to order from them, because each time, I have to wait an unreasonable amount of time to get my order and I only live two hours away from them.

Negative loveblossoms
(14 reviews)
On Dec 14, 2009, loveblossoms CA,
United States (Zone 8b) wrote:

Posted on June 25, 2009, updated December 13, 2009
terrible business practice. terrible experience. i placed an order for one rose and my order was not only confirmed once, but twice via email both upon check-out and later personally by one of the owners. less than two days after all of this, the owner unexpectedly followed-up with a super brief email stating that they had cancelled my order due to the rose being too small to ship. heh? don't you do this BEFORE you CONFIRM? TWICE? they didn't offer the opportunity to select an alternate plant, nor did they offer a way to ensure customer satisfaction as a result of their sudden "oversight" which i seriously question was even true to begin with. they basically just said, "oops" and sent me packing. nice. the only thing i am thankful for is that i didn't have to learn after spending my money (and i buy a lot of roses from vendors quite often) that this place is mediocre and poorly run. i highly recommend vintage gardens, heirloom roses, and northland rosarium for impressive plant selection and quality, and first-rate customer service. they are in my opinion a rose gardener's dream. so, if you're in the market for quality in every area of rose retail online, you'll want to check-out these vendors first. Footnote: I ordered from petals for the first time to give them a try after my favorite rose vendors sold out of the rose i wanted. now i am happy to wait for it to come back in-stock knowing what a difference service and reliability make.


On December 14th, 2009, loveblossoms added the following:

A dubious business practice to cover their butts with a lengthy, scripted explanation that offers to correct absolutely nothing, yet justifies their neglect and lack of professionalism AFTER the fact. nice try.
On Dec 14, 2009, Petals from the Past, Inc. responded with:

"On Jul 4, 2009 11:52 AM, Petals from the Past, Inc. responded with:

At Petals From the Past we consider customer service a top priority. We also have high standards for our plant material,that we grow at our farm, and refuse to ship any plant not meeting those standards. On an occasion when a plant has been ordered that does not meet our standards we email the recipent as a courtesy as soon as we examine it.

My experience has been that the gardeners I speak to each day order specific roses or perennials and do not wish to have substitutions made, so we do not offer them unless they are requested.

I am thankful to have the pleasure of gardening and working with Gardeners each day and my family and I look forward to providing the best plant material and the best customer service we can to all who visit Petals From the Past, either online or at our farm.

jason"



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