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Comments regarding Annie's Annuals and Perennials

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309 positives
21 neutrals
27 negatives

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RatingAuthorContent
Positive KarlaMalcolm
(1 review)
On Sep 13, 2019, KarlaMalcolm Corvallis, OR wrote:

My plants arrived and I was super impressed with the packing job- each individual plant was packed to hold in the soil and also to no be damaged... they were in perfect condition. I love that so much care went into my order. You can tell they love their plants!

Positive lorenzo468
(1 review)
On Aug 22, 2019, lorenzo468 Manvel, TX wrote:

The catalog features many interesting and unusual plants, and my overall experience has been good, generally receiving well-grown specimens. Two things to look out for:

1) Catalog hype doesn't always coincide with reality. Check out plant descriptions and zone ratings on dependable gardening sites before placing orders.

2) On a recent order the plants arrived in good condition, but one developed severe wilt after a day despite being adequately watered. When I e-mailed Annie's to report this and the possibility I might need a replacement, their response was that it wasn't their responsibility, blaming heat stress. Their website page on shipping only mentions "extreme heat" as something that might "damage" plants. I don't consider June temps in the low 80s in my area as "extreme", and if it's much hotter at their nursery at that time of year they shouldn't ship plants or at least give ample warning before fulfilling orders that customers should expect the chance of dead or dying plants. As it happened, the wilting plant recovered after being heavily cut back and covered with a plastic bag, but customer service was still lacking in this instance.

Positive sllawrence
(2 reviews)
On Aug 14, 2019, sllawrence New Braunfels , TX (Zone 8b) wrote:

Sent this email to Annie's today (08/14/19):
Hello,

Just HAD to tell you that you deserve an Above and Beyond Award.

My order came today to Texas, current temperature 103º. Yes. One Hundred Three Degrees. I opened that box with fear and trembling, but knowing if anyone could successfully ship plants live to Texas in August it would be Annie's!

ALL 12 plants arrived in perfect condition, generous pots full, soil still moist.

Not sure how you did it - with a great packing method, care and skilled people, obviously. (And your shipper is due credit, too.)

Thanks so much for serving gardeners in the State with a Death Star for the Sun.

I'd like to add that I have never, ever lost a plant from Annie's. All have not only lived, but thrived, even the ones borderline hardy for my zone. (I love to experiment outside the horticultural box!)

Thanks so much. Group hug to everyone involved in your expert mail order system!

Cheers!

Sandy Lawrence
New Braunfels, Texas 78130

Positive Bkwyrme
(4 reviews)
On Aug 1, 2019, Bkwyrme Long Beach, CA wrote:

First, Annie's has one of the most delightful, tempting, and helpful catalogs I've seen, and the online catalog is searchable in multiple ways--one can combine filters to get some very specific niches filled.

Second, the variety is astounding.

Third, the plants, when they arrive, are abundantly healthy.

Finally, the packing is extraordinary. Those plants aren't going *anywhere* in that box. They are staying put, the soil is staying put, the whole setup is staying healthy.

Positive Kensey
(1 review)
On Jul 28, 2019, Kensey New Orleans, LA wrote:

Annie's is my new go-to for flowering plants. I really like the shipping date estimation feature. So far it's been absolutely accurate. I also appreciate the notification when something has shipped.
What really impresses me is the way the plants are packaged. They place tissue on top of the containers to keep soil from falling out and package each plant in a way as to avoid damage. I have been so frustrated by other big name stores in the past because when I open the box, there's dirt everywhere, broken stems, and on occasion, a nearly dead plant. I have not experienced this with any of Annie's plants. They arrive carefully packaged and perfectly healthy. Everything I've ordered is thriving in my garden!

Positive Fallbrookguy
(17 reviews)
On Jul 22, 2019, Fallbrookguy Fallbrook, CA wrote:

In years past when in the Bay Area I've often purchased Annie's plants at their Richmond location. Shopping in person at this incomparable, unique nursery is an experience not to be missed by any true gardening enthusiast but this however was my first time placing an order thru their website for delivery to my home in Southern California. Now after receiving my purchases, I just can't say enough about how impressed I am with the condition everything arrived in. Their specialized boxes are made expressly for packing and transport of nursery pots. Plants aren't removed from their containers nor are the needlessly pruned back or tied up and crushed since their boxes allow each pot to be held securely in place. Everything arrives in the exact same perfect condition as if I had just selected them myself at their nursery. I'll definitely be a returning mail order Annie's customer!

Positive cardiganbuttons
(1 review)
On Jul 1, 2019, cardiganbuttons Boise, ID wrote:

We love Annie’s Annuals and Perennials. They care about their plants and customers very much. Their customer service is excellent. They answer questions very well too.

When I purchase plants online from them, they ship the plants with extra care. They know how to ship plants. They send plants in a clearly labeled box with inner box(es) that you can lift very easily out of the outer shipping box. Each plant is protected so that the soil will not spill, the plant will stand upright, and they will not move in the box.

We ordered twice in the past, and all the plants arrived in very good shape. When you open the box, you can feel how much they care.

We have ordered plants from other places and they were not very good. We decided we will only order live plants from Annie’s from now on. Highly recommended!

Positive Rtmalone10
(1 review)
On Jun 27, 2019, Rtmalone10 Los Angeles, CA wrote:

Just received my first ever order of 16 plants from Annie's Annuals - and I was so impressed by the good, secure packaging and the condition that the plants were in. All the plants were healthy and green and the soil was damp.I can't wait to plant them tonight. I also love the catalog and website. Keep up the great work! I will be a customer for a long time. Thank you!

Positive Fleur2
(1 review)
On Jun 25, 2019, Fleur2 Wellfleet, MA wrote:

Recently I placed my first order with Annie’s. Wow, was I impressed with the condition of the perennials I had ordered! They were shipped across the country to me and arrived in pristine condition. I must commend the growers and shippers at Annie’s. The shipping container is brilliantly designed to hold each pot upright, with soil intact and plants fresh and perky. I have been gardening for 50 years, have had thousands of plants shipped to me, and have never had 4” pots arrive in such good condition. Kudos to Annie’s!

Positive easauer
(5 reviews)
On Jun 14, 2019, easauer Loveland, OH wrote:

Ordered from Annie's the first time this year. I ordered a Darmera which I can't find locally and a Pacific Ninebark. Haven't ordered a shrub by mail before. I was really pleasantly surprised. The plants looked great and after just one day of being repotted the Pacific Ninebark had new growth and spread itself out. I'm really happy with the quality I received and I love their catalog. I've already noted quite a few things I would like to order.

Positive ColorMeGreen
(4 reviews)
On Jun 10, 2019, ColorMeGreen Elizabeth, CO wrote:

I have ordered plants from Annie's twice so far this spring. Both times the plants I received were very nice looking and the same size I would have gotten in a 4" pot from a storefront. She has also totally figured out the best way to package them! She sends an email when they ship telling you exactly what day they will arrive, which I really appreciate. Three kinds of plants that I wanted were out of stock, so I put them on my "wishlist" and when they were back in stock I received an email that I could order them. Two down, one to go. I discovered Annie's last year by accident, and boy, am I glad I did. I want to be a regular customer; I may have to enlarge my flower beds to make room for more beautiful and unusual plants!

Positive cwalke
(10 reviews)
On Jun 10, 2019, cwalke Longview, WA (Zone 8b) wrote:

I've ordered from Annies on a couple occasions because they have plants not available elsewhere, I appreciate the care they take in shipping and the plants are usually healthy if not terrible large.
My last order arrived last month and shipping had been delayed (by UPS) for a couple days so the plants were in a bit of rough shape when I got them out of the box. One was very small and also pretty wilted, another was really quite shriveled up and broken as wel. l contacted Annies, sent photos, and was pleasantly surprised that they immediately offered to replace the plant that was broken although they didn't have any more of the other (small) plant. At any rate I ended up ordering a couple extra plants since the rep told me the replacement shipping would be free. The new plants arrived in a timely manner and were healthy and ready to plant.
Pleasantly surprised at the ease of the transaction and Andrea, the rep, was so helpful.

Positive evelyn206
(2 reviews)
On Jun 3, 2019, evelyn206 Escondido, CA wrote:

All the plants were perfect and the packaging is exquisite. Not a bit of spilled soil, all the leaves were perfect, pots clean, etc. Whoever designed their packaging is a genius!

Positive jcryer
(1 review)
On May 30, 2019, jcryer Dickinson, TX wrote:

Posted on May 28, 2019, updated May 30, 2019
I ordered from Annie\'s Annuals in April. One of the plants I ordered was crushed in shipping. I called them and they replaced the damaged plant quickly and asked if I would like to order any additional plants with the order since the box could hold three more with no additional shipping.

So I ordered 3 more plants. A total of 7 plants in two orders.

The first two chrysocephalum plants I ordered have struggled and finally just wilted away. In the second order I got two helichrysum plants and a chrysocephalum plant and these three plants have struggled as well. I have been gardening for years. I have ordered three other chrysocephalum plants from Proven Winners and they have done fine.

I send an email with pictures of the chrysocephalum and helichrysum plants and asked for advice, they are horribly wilted and I have done everything I know to do. I use the same soil, same location in my yard and water the same. I have never had this experience with plants. A rep called me back and after explaining, she replied to me, \"well we are not going to keep replacing plants.\" I informed her that they only replaced one that was crushed in shipping, and these that have died are additional plants I have purchased. Although hesitant I wanted to reorder and try again. I was informed that I would have to pay for shipping or be given and gift card.

When I informed the rep that I was not sure I was going to order again from Annie\'s Annuals, she replied \"oh ok\" with the tone that implied \"I don\'t care\". I didn\'t complain in my email, in fact I wrote that I am not trying to complain, but I am wondering if I am doing something wrong.

I sent in a formal complaint and asked for a refund. I have not heard a word. I am disappointed, they had some interesting plants. I order from two other companies on line and have not had a plant die yet.


On May 30th, 2019, jcryer changed the rating from negative to positive and added the following:

ANNIE'S ANNUALS CONTACTED ME AND THE ISSUE HAS BEEN CORRECTED. I AM PLEASED WITH THE RESPONSE AND THE ACTION TO CORRECT A MISUNDERSTANDING AND MISCOMMUNICATION. WILL CONTINUE TO PURCHASE FROM THIS COMPANY.
On May 30, 2019, Annie's Annuals and Perennials responded with:

"On May 28, 2019 3:58 PM, Annie\'s Annuals and Perennials responded with:

Hello,

We are sorry that your second shipment of plants did not do well! Our offices were closed over the long weekend, but a representative should have been in touch today to sort out a solution.

Please don't hesitate to contact us if a shipment arrives in poor condition - your plants are guaranteed, and we guarantee we will make it right!"


Positive apeaceofmyart
(1 review)
On May 22, 2019, apeaceofmyart Woodland, CA wrote:

I've made numerous online nursery purchases and have never had my items packaged with the care given by Annie's Annuals. In addition, the quality of the plants I received was far better than I'd expected for mail order. The plants arrived thriving and ready for planting. I will be a repeat customer for sure.

Positive brahmabantam
(4 reviews)
On May 10, 2019, brahmabantam Naches, WA wrote:

This is my first year ordering live plants through the mail, though I’ve been gardening for decades. My first experience with Annie’s is overwhelmingly positive. I received live plants this week from Annie’s, Bluestone perennials, and Burpee. Annie’s plants were in FAR better shape than either of the other orders. The Annie’s plants showed no stress, were moist, well packaged, and with flower blossoms. Plants I received from the other two companies were partially alive and terribly dry (it has been in the 70s, so pretty warm for May in our neck-of-the-woods - and to their credit, Bluestone is shipping replacement plants at no extra fee, but I’d rather have healthy plants from the get-go). I don’t understand why Bluestone and Burpee ship their plants so slowly. Most of the Bluestone and Burpee plants that survived the shipping look terrible and who wants terrible looking plants in a perennial garden, even if they will recover in a few weeks? But Annie’s shipped our plants 2-day shipping. The Annie’s plants look fabulous. What great care Annies takes with wrapping each plant individually in wax paper, secured with rubber bands. I am super impressed. Next time I want live plants I will only order from Annie’s. If I want dead plants, well I guess I know where to order those too...

No, to be serious, Annie’s has my business for sure. I will recommend them to all my gardening friends too. Great company. THANK YOU Annie’s, for giving us such beautiful live plants for our garden.

Positive potter123_
(1 review)
On May 4, 2019, potter123_ Loma Mar, CA wrote:

just an email to let you know that all 6 plants in my ordered arrived today intact, in great shape, each bundled into their own space in the carrier.
no soil was spilled, due to the expertly paper wrapped & rubber banded cover.
this new packaging far exceeds what had previously been used to ship plants from your nursery.
great job on the innovative packaging, i now know that i can order from annie's annuals w/o having to worry
about plant loss and/or damage.

Positive zoernerl
(5 reviews)
On Apr 24, 2019, zoernerl Nampa, ID wrote:

Best packaging & delivery for mail order plants I've ever had. I ordered viola etain, and when they came I had a hard time getting them out, but all my plants were lush and in full bloom. This vendor is head and shoulders above the rest of the pack.

Positive LesRoses
(1 review)
On Mar 22, 2019, LesRoses Santa Fe, NM wrote:

The hardy geraniums "Rozanne" that we ordered recently arrived on the date promised and in perfect condition. They were expertly packed and showed no shipping damage whatsoever. Because temperatures here are still below freezing at night, we are keeping the plants in the garage, but taking them out for sun during the day. They are all growing vigorously, and we can hardly wait until conditions are right for us to plant them in the garden, where they will join other hardy geraniums that do well here and are nice companions to our shrub and old garden roses. Thank you, Annie's Annuals and Perennials, for the excellent quality of your plants, as well the superb selection. We will be ordering from you again!!
"Les Roses," Santa Fe, NM

Positive strobotron
(1 review)
On Mar 20, 2019, strobotron amsterdam,
Netherlands wrote:

very healthy plants, packed with the greatest care - highly recommended!

Positive cactusjumper
(1 review)
On Mar 14, 2019, cactusjumper Glendale, AZ (Zone 9b) wrote:


The order arrived quickly on the day that I was promised.

Color me impressed. EXCELLENT packaging and the plants came unharmed. Really ! ! The packaging is amazing. I have never received plants that were so well packaged with such thought and care. Not a single leaf or stem was harmed. Blew me away with the biodegradable packing peanuts. I have never heard of them before. Very aware of the common type and hate it when I get them in packages. These actually made me smile when I read what they are made from and that they were not harmful to the environment. GREAT JOB y'all.

Dennis

Positive adeleon1956
(1 review)
On Aug 3, 2018, adeleon1956 Pico Rivera, CA wrote:

I LOVE Annie's Annuals! I received my amazing Moon Flower vines about two weeks ago and wanted to drop a line to tell everyone how fabulous they are doing. They came wrapped so beautifully and securely and I planted them in their special pot, with a trellis, the next day after receiving them and they’ve just taken off! I can hardly wait for them to bloom. I highly recommend Annie's Annuals for all of your plant needs.

Positive Buddhabear
(1 review)
On Jul 9, 2018, Buddhabear Severna Park, MD wrote:

I have been a returning customer for 15 years. Ive ordered while living in California and after moving to Maryland. Without fail Annie's Annuals has always provided me with healthy, vigorous, hard to find, rare, beautiful plants that succeed in my gardens. The seaonal catalogs themselves are works of Art, chock full of inspiration, ideas, and usefull information. As a Master Gardener I HIGHLY RECOMMEND Annie's no matter where you live! Their plants and customer service are simply incomparable!

Positive Greenman2711
(1 review)
On Jun 29, 2018, Greenman2711 Dallas, TX (Zone 8a) wrote:

Thank you, my plants are doing extremely well here in Dallas. You have such a diverse and unique specimens!!. We are reworking our landscape, we have new irrigation and exterior lighting!! I have searched so many nursery sights and I have yet to see another like Annie's Annuals & Perennials. Thank you and will definitely keep ordering from you, and certainly recommend your nursery. Magnificent plants, fantastic selection and lots of useful information! Peace to y’all,

All the best;
Amy in Dallas, TX

Positive AgilityPom
(1 review)
On Jun 21, 2018, AgilityPom North Highlands, CA wrote:

This is the first time I've purchased from Annie's Annuals. I bought several plants. They were shipped on the day I requested shipping, and I received them the day after that. They are very healthy and look great. Two of them even have blossom buds, which is a plus. I will definitely purchase from Annie's Annuals again.

Positive Suzkling
(7 reviews)
On Jun 7, 2018, Suzkling Bandon, OR wrote:

Posted on March 2, 2015, updated June 7, 2018
Annie\'s Annuals/Perennials is my favorite online nursery...I have ordered many times....their plants arrive in the most perfect packaging imaginable and ready to go into the ground.....they have a decent root structure and are always healthy......their catalog gets the highest creative fun stars........I feel defensive of them and can only ask the negative reviewers some simple questions......like, why do you expect them to hold your order until your weather is better when you placed the order to begin with.......that\'s your responsibility.........I could break out into a rant here...........ok, I\'m in OR and they are in CA.....similar zone-age...........so people! use common sense and don\'t order plants that aren\'t going to be happy in your zone.............there, there Annie\'s.........you keep doing what you always do............there will always be those of us who water your shrine...........


On June 7th, 2018, Suzkling added the following:

I've ordered many plants from many online nurseries ....Annie's Annuals/Perennials is the best online nursery available......200 big fat blue/not purple stars! ......
Positive Dcdake
(1 review)
On Jun 6, 2018, Dcdake San Jose, CA wrote:

I ordered some ground cover for the first time from an on-line nursery. The plants were packed very well and all of the plants were in wonderful condition. It was a good experience from Annie's Garden.

Positive KMHC
(1 review)
On May 10, 2018, KMHC Redding, CA wrote:

We are longtime customers of Annie's Annuals and couldn't be happier. Annie's has provided outstanding and friendly service, healthy and flourishing plants, and on-time delivery. We highly recommend Annie's Annuals.

Positive jhroney
(1 review)
On May 4, 2018, jhroney Montecito, CA wrote:

I have purchases plants through mail order for years. My experience with Annie's was Amazing! The plants arrived beautifully packaged and in perfect condition. The postage was less than I had expected. Can't recommend Annie's more highly!! Jane Roney, Santa Barbara

Positive nananina1
(3 reviews)
On May 2, 2018, nananina1 Worcester, MA wrote:

I ordered 6 strawberry plants from Annie's and was amazed at the superb quality of these plants. They are large, well-rooted and a vibrant green. They were expensive (with the shipping) but considering the material I have bought from other sites they are well worth the money. Outstanding!!

Positive DMSOregon
(2 reviews)
On Apr 26, 2018, DMSOregon Roseburg, OR wrote:

I love this Nursery for it's unique collection, and yes the shipping costs are high but the shipping packages make it worth it. I'm fortunate because I have a greenhouse with a mist system and as soon as I receive my boxes I get them open and the plants go under the mist to recover from the shipping shock. If I can't get them in the ground within a few days they are potted up to 1 gal. containers and fed a weak liquid N. tea, sometimes a small amount of willow tea added for the hormones to encourage new root growth. I've never lost a plant from Annie's. If I'm paying a premium price, you can be sure they're going to be babied.

Positive sagecollector
(1 review)
On Apr 14, 2018, sagecollector Huntington Beach, CA wrote:

So thankful for Annie's Annuals! Great selection of rare plants I cannot find at any of my local nurseries. Plants came super fast, well protected and all in very healthy condition! Couldn't be happier. ;)

Positive timed100
(4 reviews)
On Apr 13, 2018, timed100 Buffalo, NY wrote:

I have ordered plants from Annies several times over the years and they are always in great condition when they arrive - often larger than I was expecting. My last order was in early April and they contacted me to ask if i wanted the plants sent that early because they were concerned about weather conditions in my area. They were sent and arrived quickly and safely!

Positive ogre44
(1 review)
On Apr 4, 2018, ogre44 Framingham, MA wrote:

Made a big, for us, order from Annies for early April delivery to Massachusetts. Annie's called to warn me that temps in the 20's were forecast for the delivery period and that they could not guarantee live delivery under those circumstances. I wanted what I wanted and decided to take the chance on live delivery, and the plants arrived today, in a cold rain, in perfect condition. Their packing is superior, and seemingly proof against transport by FedEx. Snow forecast for tomorrow and again next week so the new kids will be under the lights for a while but Annie's will see more of me in the future.

Positive Adsppk
(1 review)
On Mar 13, 2018, Adsppk Las Vegas, NV wrote:

Plants arrived on time in very good condition well package with planting instructions I would recommend Annie’s for all your needs

Positive lbecker
(1 review)
On Jan 2, 2018, lbecker Santa Cruz, CA wrote:

I discovered Annie's in September of this year. To date I have placed over 30 orders online. I have been thrilled with the selection of plants they offer and the detailed, invaluable information they provide for each plant on their fabulous website. I check their website several times a week to read up on all the newly available plants.

Each order is packed with loving care to assure each plant survives it's trip and handling once it leaves their site. Honestly, I don't know how much time it must take them to ready each plant for it's journey!

Customer service is wonderful! I had one issue with a shipment (carrier error), Annie's was responsive, concerned and followed up to see how the plants were doing.

My yard has made a beautiful transformation in just 4 months thanks to the huge catalog of plants Annie's has to offer. The detailed description of each plant's needs help me to make wise, informed choices.

I am an Annie's customer for life!

Positive JDFlorida
(1 review)
On Oct 14, 2017, JDFlorida Tampa,
United States wrote:

I ordered a dozen Ucinia Rubra from Annie's Annuals some weeks back. The package arrived just days before Hurricane Erma struck the state. I opened the box and kept it in the garage and kept them watered, then I broke my ankle and several bones in my other foot. So, needless to say I was seriously delayed in getting the plants in the ground. Long story short, three weeks later I was finally able to plant them. I was shocked and amazed that every single plant was not only still alive, but in great shape--even to the reddish-brown color the sedge is known for. I've ordered dozens of plants before from other companies, and never had such healthy plants, especially after such a long time in their box! I just can't speak highly enough about them--their customer service was exceptional (I'd called once about my bill), they shipped everything promptly, and their packaging kept the plants separated while also making them easy to remove. If and when I decide to order any new plants, Annie's Annuals will be the first website I shop.

Positive seashelly100
(1 review)
On Aug 28, 2017, seashelly100 Camas, WA wrote:

After being unable to find Cascading Oregano locally in Washington State, I went to the internet and found Annie's Annuals, and they had the Cascading Oregano that I was searching for. After viewing their website, I was convinced that they would take good care of any plants that were ordered by mail. I was right! The plants were securely covered and placed in a cardboard holding container so that they wouldn't move around during the shipping process. I have ordered from several nurseries, and by far, Annie's Annuals took the best care in sending me my new plants.
I will order from them again gladly.

Positive okpkpkp
(1 review)
On Aug 24, 2017, okpkpkp Sacramento, CA wrote:

Well, I have to say we had a very positive experience. I wrote Annie's and raved about their packaging. It was fantastic. The plants arrived in one day and in perfect condition. The plants are housed in their own little unit with the pot and the growth protected. A lot of thought and engineering must have gone into their box and insert design. I planted three yesterday and noticed growth already. The other three I will pot-up today. Strong, healthy plants are what they offered and that is exactly what we got. They have customers here in Sacramento for life.
Happy gardening, everyone.

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