Comments regarding Sooner Plant Farm (Shop Smarter Shop Sooner)Click here to return to Sooner Plant Farm (Shop Smarter Shop Sooner)'s listing.
|On Oct 16, 2010, KariGrows New Lisbon, WI (Zone 4b) wrote:
Posted on October 1, 2010, updated October 16, 2010
On October 1st, 2010, KariGrows added the following:
Sooner is awesome... I have now ordered a number of different shrubs from them, and all have come in very careful and safe packaging and are nice and healthy! I cant wait to see how beautiful they will be growing and blooming next spring!
I certainly give Sooner an A++++++++++
On October 16th, 2010, KariGrows added the following:
I am chuckling over the turn of events.... I was so happy with the plants from Sooner, I ordered three gallon pot shrubs... then a few days later I added a 4th to the order so they could all ship together. ... When the shipment came, it was 3 items... and I thought they didnt catch it...but the next day I got a shipment of ALL 4. .. I called Sooner and they said Our mistake, your good luck, you have 3 free bushes.... So I planted them all... having a farm means lots of room for shrubs thank goodness.
A few days later I had a funny feeling about two of the plants, they seemed to have the wrong leaf shape for the species I ordered. I called Sooner, and she checked! Oh boy, they sent the bushes that were next to the one i had ordered dug them up and put the wrong label on them!! They were being nice sending big bushes, as the correct one was only about 6 inches high!! But she said it was healthy, so they sent it immediately and its already in the ground.
I have found Sooner to be very accomodating and every plant has arrived in beautiful shape and well packed. I didnt like the styrofoam peanuts either but they do the job.
Ok no more orders until Spring.... Thanks Sooner for being upfront and honest and trying to make me happy.
And admitting when you make an error... you are only human.
|On Oct 1, 2010, marthooo Madison Heights, VA wrote:
I have recently ordered several things from Sooner. The ninebark diablo were particularly stunning, and even in this relentless end of summer have made the transition into the ground quite well. The packaging and communication was great. I DO wish, though, that they used biodegradable "peanuts" in the packing-the styrofoam peanuts are annoying and not so enviro-friendly, eh? Still, I'll order from them again!
On Oct 1, 2010, Sooner Plant Farm (Shop Smarter Shop Sooner) responded with:
"On Oct 1, 2010 12:55 PM, Sooner Plant Farm (home of Imagine Backyard Trees®) responded with:
Thank you for the positive feedback. In response to the peanuts, I tried the bio-degradable peanuts, Bad choice, when setting on moist soil the peanuts become a slimy mess, a good idea that did not work. We dislike the peanuts also and only use them when necessary, we will continue to search.
|On Sep 24, 2010, kins02 Brooklyn, NY wrote:
Ordered a JAPANESE MAPLE 'EMPEROR 1'. Communication was good, received emails when shipped, and the packaging was terrific (as another reviewer stated, took me several minutes to get the packaging open!). The Japanese Maple looks very healthy and is the size (4-5 ft.) as advertised. Not my first purchase from this company and always very pleased with the plants and trees.
|On Sep 15, 2010, TexasTam Plano, TX (Zone 8a) wrote:
Very nice plants and nice folks to deal with. They had emailed me with a shipping date, then were nice enough to call and say shipping had been delayed (only by a week). I appreciated that.
|On Sep 10, 2010, Kennethd Killeen, TX wrote:
|On Sep 3, 2010, ChrisParmalee Copake, NY wrote:
Best plant mail order company that I ordered from to date. I requested an earlier ship date: DONE. Plants were in fantastic shape, even after 4 days of shipping through UPS. And finally the quality and size far exceeded not only my expectations, but even their own description.
|On Aug 28, 2010, crazygardener Upper Darby, PA wrote:
I bought an Avondale Redbud from Sooner in 2006 and up until last winter it grew and bloomed beautifully. Due to our severe winter (2009) the redbud died back seriously. Brian advised me to cut it back as the root is very healthy. Now the tree is bigger than when I first bought it. I will prune it this winter and await a new crop of flowers. Sooner's customer service is top notch. I have had several conversations with Brian as to the care and pruning of the redbud. His advice has been thoughtful and accurate. I have consulted him on future aquisitions I plan to make and we have discussed the pros and cons of various plants.
|On Jul 7, 2010, dralionagogo Toledo, OH wrote:
Sooner Plant Farm truly came through at a time in need. Being a little late in the season, I was having a difficult time finding the tree I was looking for. My dog recently passed and I had my heart set on "just the right tree" to bury her cremains under. I had never heard of them before, but they had both the trees I had spent all week desperately in search of. I settled on the Lavender Twist Redbud and placed my order.
|On Jul 6, 2010, amdanie Bentonville, AR wrote:
Since I live in Bentonville, AR we were able to drive down into Oklahoma to pick up our plant order. Although we had been told all of our order was available, when we got there they were unable to provide some of the things I ordered but made substitutions that I requested after inspecting the shrubs, trees, & vines myself. Overall a very satisfying experience. Plants were of excellent quality & have done very well since they were planted & have been watered on a regular basis. I would recommend them to anyone looking for a family owned business that was willing to understand that they can't always be there to answer the phone when you have a question but are just an e-mail away.
|On Jul 5, 2010, djcounsil Bridgewater, NJ wrote:
I followed the planting instructions to the letter , but within weeks the bushes were showing signs of failing. I contacted Sooner Farms to find that after 48 hours, you're on your own--Too bad!! NO refund--NO replacements! You're stuck with dead bushes. I have been gardening for 30 years I am no neophite to planting so I would sooner( get it ) blame the growers than myself. Don't go near these people!!! Joyce Counsil
On Jul 5, 2010, Sooner Plant Farm (Shop Smarter Shop Sooner) responded with:
"On Jul 5, 2010 3:04 PM, Sooner Plant Farm (home of Imagine Backyard Trees®) responded with:
I'm very sorry the plants did not survive. We clearly state in our guarantee: We guarantee the plants received to be true to type, healthy, free of insects and diseases and in good condition. If anything is wrong with the plants when they are received, we will without question refund or replace the plants. As stated in our guarantee and on the planting instructions included with every order is the Warning notice to contact us within 48 hours if anything is wrong with the plants and we will note the problem in our file. We without doubt stand by our written guarantee 100%. Also any orders placed on our website require the customer to check I agree to the written guarantee, before the order can complete. We are very upfront and clear about this.
|On Jul 3, 2010, nljstone Perrineville, NJ wrote:
Beautiful spirea in perfect condition. Impressed by packaging. Shipping expensive, but appears worth it. Would definitely order from Sooner again
|On Jun 22, 2010, Zercon Phoenix, AZ wrote:
Posted on May 20, 2010, updated June 22, 2010
On May 20th, 2010, Zercon changed the rating from negative to neutral and added the following:
Due to the excellent customer support and willingness to come to arrangement that works best for both the customer and the company I'm changing to Neutral.
1st: Contact was made prior to posting the comment. Possibly blocked thinking it was spam? We were able to resolve that issue.
2nd: Like the shipping instructions, keeping the customer informed and aware would limit confusion on plants that could develop symptoms of infections. Informing them in the order of issues as stated in the reply would have lowered my surprise and lead to a positive feedback because I would have been better prepared. Also providing cures or steps to correct issues with plants or trees which may occur after received would limit the customer having to research the issue and provide a better experience for the customer.
I hope this helps, and thank you for the support.
On June 22nd, 2010, Zercon changed the rating from neutral to negative and added the following:
As per our agreement on the phone they stated they would update their website to inform customers of the issue with the maples they were sending out being infected. They failed to add any notification to keep the customer updated to this issue.
Changing back to my previous rating as the tree has died and no update was found on their site as per phone discussion.
On Jun 22, 2010, Sooner Plant Farm (Shop Smarter Shop Sooner) responded with:
"On May 19, 2010 7:41 AM, Sooner Plant Farm (home of Imagine Backyard Trees®) responded with:
Although this tree was inspected by the Oklahoma Department of Agriculture before being shipped , we cannot dispute the tree now has leaf spot. Leaf spot is a bacterial disease and the spores of this disease are present everywhere, on every nursery and in every garden. When conditions are favorable like cool /moist and rainy the spots will develop on plant leaves. Although this seldom results into a serious health problem the spots are unsightly and should be treated. We spray the nursery with fungicides to help control the disease, although in spring with continual cool wet rainy conditions, it is almost impossible for a nursery, landscape or garden to avoid any leaf spot. Unfortunately when we ship the plants in dark boxes this can cause the leaf spot to develop rapidly. The cure is a fungicide spray, avoid wet conditions especially at night and improving air circulation. We send a care sheet in each order and ask our customers to contact us immediately of any problems with the plants they receive. Unfortunately for us this forum, is the only correspondence we have had with this customer at this time. I will attempt to contact them by phone, in hopes to resolve this problem. We appreciate our customer comments both positive and negative as they both help us provide better products and services.
|On Jun 19, 2010, StaticCling Meadville, PA wrote:
I received a beautiful plant of Cercis 'Heart of Gold', and, even with shipping, it was an excellent deal, compared to what I found locally.
|On Jun 4, 2010, flowerpower66 Taunton, MA wrote:
Posted on June 4, 2010, updated June 4, 2010
On June 4th, 2010, flowerpower66 added the following:
Just received a response admitting there are some problems with record keeping of canceled orders.
On Jun 4, 2010, Sooner Plant Farm (Shop Smarter Shop Sooner) responded with:
"On Jun 4, 2010 8:31 AM, Sooner Plant Farm (home of Imagine Backyard Trees®) responded with:
We are truly sorry this has happened, we are reviewing our canceled order procedures and making corrections to ensure this does not happen again.
|On May 29, 2010, DSchuess Bellevue, NE wrote:
This is my first order with SoonerPlantFarm (SPF). Order was for 5 each of Sikes Dwarf and Lady in Red Hydrangeas. The order was delivered on time, with plants in relatively-good condition considering the 2-3 days' shipping. My only complaint was with the quality of the Sikes Dwarf plants, which were all leggy (about 2 foot tall with very few side shoots).
|On May 27, 2010, luvcamellias Little Neck, NY (Zone 7a) wrote:
I recently purchase 2 reblooming azaleas, described as 3-gal and 3-yr old plants. Price + shipping came to about $25 per plant. I was willing to pay the price, hoping for big plants. And I'm happy that I bought from Sooner - the plants were very good size for the price and one of them came with lots of flowers! Communication was great throughout processing through shipping of my order. Very well packaged - so well that it took me awhile to pull everything apart to free the plants; of course, the important thing is that the plants are well-protected and in great condition upon arrival. It's been about 5 weeks now and they have both been planted and doing well. I would definitely buy from Sooner again.
|On May 24, 2010, silvercedes Lincoln, NE wrote:
I first ordered from Sooner in 2009 - four hardy hibiscus for Mother's Day gifts. After getting rave reviews from my mother and grandma (and hearing that all four plants made it through a very rough 2009 Nebraska winter with tons of snow and subzero temps!); I ordered myself four of their hybrid coneflowers. All four - very large - plants arrived in perfect condition and needed very little "perking up" after unpacking. I will be a repeat customer.
|On May 22, 2010, wisereplies wrote:
Ordered 2 rose of sharon plants, arrived very quickly and in great condition, quite big too. One of them is a little struggling now, but this year we are having an unseen before attack of all kinds of pests in FL, so in no way is this the company's fault. I keep spraying, and it seems to recover nicely. Highly recommend.
|On May 17, 2010, susie3304 Mattoon, IL wrote:
I ordered Dark Horse Weigela and Compact Japanese Holly this spring and was impressed with the size and quality of the plants. Shipping is a little pricey, but worth it, considering the quality of the plants.
|On May 17, 2010, BJames1 Elizabeth City, NC (Zone 8a) wrote:
Sooner Plant Farm has a wide selection of ornamental plants so it was obvious that I had to check it out. I'm glad I did. I didn't order a lot, but what I did order was pure quality. The shipping was a little high, but they ship plants in their containers with the dirt intact. The plants looked as if I had purchased them from a local nursery. They were so big a lush! Free fertilizer was an added bonus to an already good, fast, easy, quality transaction. A returning customer? I hope so. Sooner Plant Farm is a great gem to add to any collection of quality mail-order nurseries.
|On May 17, 2010, honeysucklesue Ocean Grove, NJ wrote:
I have just ordered from this company for the first time and am delighted with the experience. The honeysuckle arrived very quickly, and when I opened the box I was astonished at the plant's good health and generous size. The packing was just right, too: totally adequate to protect the plant, but not stapled to death and so no damage happened when I removed it. The written instructions were good, and I even enjoyed the promotional catalogue included with the order. I plan to order from this company again.
|On May 15, 2010, YvonneMal Waymart, PA (Zone 5b) wrote:
Posted on May 6, 2010, updated May 15, 2010
On May 6th, 2010, YvonneMal changed the rating from negative to neutral and added the following:
I have since had personal e-mail contacts with Sooner Plant Farm: To be fair to the company, I agreed to accept just one replacement as regardless of size, the Barberry appears to be doing fine.
Also offered to make up the difference so that I am ensured a replacement plant with older root system and Brian responded with:
"I have no problem replacing both plants, I’m confident you would not end up with the same results. I will send you a beautiful 3 gallon Wine & Roses next week as a replacement. Don’t worry about the difference, we are very easy to get along with, a happy customer is worth every dime."
Keeping my fingers crossed for just one plant as I do believe in fair trade and so do not want to feel like I got over on his company.
Thank you Sooner Plant Farm for your contact.
On May 15th, 2010, YvonneMal changed the rating from neutral to positive and added the following:
Thank you so much! The replacement is undoubtedly a beautiful plant and with no cut-back. I really appreciate the up-grade also. Thanks again!
On May 15, 2010, Sooner Plant Farm (Shop Smarter Shop Sooner) responded with:
"On May 6, 2010 8:05 AM, Sooner Plant Farm (home of Imagine Backyard Trees®) responded with:
I have attempted to contact the customer regarding her purchase. We take our customer satisfaction extremely serious, and will always try to resolve any problems. We want every customer to have a positive experience with us and our plants. I hope we are given the opportunity to change this customers opinion of Sooner Plant Farm, into a positive one.
|On May 15, 2010, watchdogal East Hartford, CT wrote:
I was fortunate to have been led (through the internet) to Sooner Plant Farm for a special tree I had been looking for. I had visited Dave's Garden web page to see what to expect as this was a new vendor for me....After reading the reviews it was without hesitation to go ahead and purchase from Sooner Plant Farm. I can't say enough good about them. They were very fast replying to email questions about the tracking of the shipment and shipped VERY FAST. Also I had never seen such care in packaging the tree. (not even bare root!) Shipped in a balled container! Tree was staked, attached the the inside of the container so it couldn't move and arrived all green leafed ad NO broken branches, The Lavender Twist Redbud was already contorted in shape...this was NO stick in a box...BEAUTIFUL TREE.....THANK YOU SOON PLANT FARM!
|On May 14, 2010, rileym Fort Worth, TX wrote:
Just rec'd first order from Sooner. My flowering almond arrived in such great condition. The care that was taken to package my plant and the condition in which it arrived was perfect. No damage at all. Plant is beautiful and healthy.
|On May 14, 2010, glendamcfadden El Dorado Springs, MO wrote:
Posted on May 23, 2009, updated May 14, 2010
On May 14th, 2010, glendamcfadden added the following:
Thanks again Sooner Plant Farm!!! Both my shrubs are big and beautiful! Buy from Sooner Plant Farm, they are GREAT!!!
|On May 14, 2010, WeeklyWeeder Polson, MT (Zone 5b) wrote:
A first order placed last week for a Pink Double Knockout has arrived in perfect and lush condition. What a beauty!
|On May 11, 2010, salandry54 Jeanerette, LA wrote:
GREAT experience! I am always apprehensive about ordering plant through mail order -- usually very small and often damaged. Not so with Sooner Plant Farm! I ordered 1 gallon Brandywine viburnum plants...very reasonable shipping price, shipped Wednesday and arrived Friday. The plants were absolutely beautiful!! Great root systems! The leaves are very healthy and green! The plants are at least a foot tall. The packaging was superb!! --- real nursery pots, soil very moist, very stiff cardboard packing. They are planted and so far, look very good! Can't wait to see progress! I would definitely buy from Sooner Plant Farm again!
|On May 10, 2010, Lawbabie Arlington, VA wrote:
Have bought several shrubs now from this company (Encore azaleas, dwarf hydrangeas, hibiscus shrub). Quality and packaging are consistently very good, and it's nice that they throw in some fertilizer packets with the larger (5-gallon) shrubs. Communication is good. Also, they were very, very nice to me when I had made a mistake in placing my order and needed to change it (due to my own ignorance about the differences between a hibiscus shrub and hibiscus tree). Will definitely do business again.
|On May 5, 2010, celestialrose Belmont, NH (Zone 4b) wrote:
Sooner Plant Farm is an exceptional company. I was so impressed with my original order (placed through Amazon.com) that I placed another order via their website shortly after. I emailed them with a question regarding the shipping on their Japanese maples and they responded immediately. The plants arrived on a Friday looking as fresh as the day they were shipped. (I was worried they wouldn't arrive before the weekend since they're shipping across the country, but they ship on Mondays to the east coast to ensure that the plants don't sit in hot boxes over the weekend). The packaging was remarkable....the best I have ever seen and I order a lot of plants! Not one leaf was lost, nor any soil spilled. The rosebushes and maples were a generous size and very healthy. Shipping cost are high, but the quality of the plants and the service makes up for it.
|On May 2, 2010, mewyant Foster, RI wrote:
Sooner Farms is a company with a heart. I purchased a Home Run Rose and a Sunny Knockout Rose about 6 weeks ago. Both arrived in great condition. Sunny has been thriving and now has 2 buds.
|On Apr 30, 2010, pondlady2000 Harrisburg, PA wrote:
I recently received an order from Sooner Plant Farms and was delighted with my shrub. They had the best prices and unusual varieties. Also, my shrub arrived in a Smart Pot. It was my first experience with that and I was very impressed at how developed the root system was. My shrub is growing better than other plants I bought earlier this spring. I'm very impressed with this nursery.
|On Apr 22, 2010, okienewbie Tulsa, OK wrote:
All the plants ordered were large and healthy and well packaged. The selection is good and I know their plants will grow well in my area because they are local.
|On Apr 21, 2010, walshee Addison, TX (Zone 8a) wrote:
Posted on April 10, 2010, updated April 21, 2010
On April 10th, 2010, walshee added the following:
I wish there was a rating category for "Excellence" since positive doesn't accurately describe the plants from this wonderful company.
Last year's plants are all doing so well- they look like they've been in the ground for 3 or more years, not just one.
I recently received this year's shipment of well packed plants- all huge, healthy specimens. In these days of shoddy corporate service and products, Sooner Plant Farm is an exception and a such a delightful company to work with.
I just ordered a huge box of hostas and feel confident that I will be just as happy as with all my previous orders. Sure, the plants are a bit more expensive but they are huge, they are healthy, they are properly packed, and if you join their buyer's club or buy in multiples, the prices are very reasonable.
You do get what you pay for and Sooner's really delivers. I can not say enough about this company- they really are the best.
On April 21st, 2010, walshee added the following:
I ordered more plants from my favorite nursery and once again they arrived promptly, and all of them are big, fat, and healthy. This is a truly amazing company!
|On Apr 18, 2010, PlayerMMV9 Covington, LA wrote:
Posted on August 26, 2008, updated April 18, 2010
On April 18th, 2010, PlayerMMV9 added the following:
I always order with confidence from Sooner Plant Farm. Their plants are always very large, healthy and beautiful. They are packed with perfection and arrive at your door step in great condition within just a couple of days. Thanks again Brian for making it happen!!!
|On Apr 17, 2010, Anare Burnsville, MN wrote:
I ordered 5 Knockout Roses, 3 of them in a new variety that I could not find at the garden centers in my area. The rose bushes arrived yesterday and I was amazed at how perfectly they were packaged and protected. The bushes are lush and healthy. Not only did Sooner offer better prices than I found on other web sites, but they were also very informative and communicative throughout the ordering, shipping and delivery process. I will definitely order from Sooner Plant Farm again in the future.
|On Apr 16, 2010, chrisbmartin Chicago, IL wrote:
I bought an Encore Autumn Angel azalea from SoonerPlantFarm.com and it arrived healthy, exactly when they predicted, blooming and crying to be put in the ground. Their prices are the best on the internet. Their plants are healthier than those I can get from my local nursery and the trip from Oklahoma to Illinois because of the excellent way they packed the plant had absolutely no ill affect on it's health. I highly recomend them. The owner is very responsive to his clients and will answer an email with in hours.
|On Apr 11, 2010, sandpoms Holmen, WI wrote:
Posted on April 3, 2009, updated April 11, 2010
On May 29th, 2009, sandpoms added the following:
Ordered some more trees. Red maples and more hydrangea, very healthy and large. I thought shipping costs were a high at Sooner, so I also ordered from another company...that other company sent me very pathetic, small, and bare rooted plants....big mistake. Sooner has great quality trees/ plants and very fast shipping. I will order from Sooner again.
On April 11th, 2010, sandpoms added the following:
I placed many orders last year and all my trees including apple trees and autumn blaze maples did great over the winter and are growing/thriving. Hydrangeas are also doing great. Very healthy plants. I just got a magnolia ann and it arrived on time and is healthy. Very good size. Large and healthy plants. The communication on shipping and plant care and inclded free fertilizer with all my orders is super. I highly recommend Sooner for the overall value and never have any frustration dealing with them. Great company!
|On Apr 2, 2010, aed626 Stockton, NY wrote:
Another very successful and hugely satisfying transaction with Sooner Plant Farm. My husband and I couldn't be happier! Last Saturday I went to Sooner Plant Farm's website and ordered 2 Golden Raintree and 2 Red Sunset Maple trees. I asked if there was any way possible to have them mailed out 36 hours later on Monday. I know it was asking a lot but Brian emailed me back and said he had everything ready to go for shipping UPS 2nd Day Air on Monday. I was ecstatic. All 4 trees arrived as promised on Wednesday, and they were larger, much larger, and more beautiful than we ever imagined!
|On Mar 29, 2010, Schneck_e_lein Augusta, GA wrote:
I'm a new home owner and, subsequently, a new gardener . Over the past 2 years I've ordered from approximately 10 companies and the only one I can say I felt like I got what I paid for was Sooner Plant Farms.