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Comments regarding Sooner Plant Farm (Shop Smarter Shop Sooner)

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  Feedback History and Summary  
323 positives
3 neutrals
7 negatives


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Positive Hawk259
(1 review)
On Nov 5, 2013, Hawk259 Saxonburg, PA wrote:

Posted on November 1, 2013, updated November 5, 2013
am not new to landscaping/tree planting/gardening. I have many trees and shrubs on my property that I have personally planted over the years that thrive year in and year out. Regarding Sooner Plant Farm, I purchased two Fire Dragon Shantung Maple Trees from them last fall at a perfect time for planting in PA. The day they arrived, I planted them immediately. The trees appeared dry, but shipping from Oklahoma, I assumed this to be normal. I fertilized, watered, mulched around the base, etc...everything the instructions called for and also how I have planted trees for years. The leaves began falling off shortly thereafter, but due to the time of year, all my other maples were losing their leaves for the fall, so I thought nothing of it. All appeared in order, so there was no visible reason for concern.

Winter came and went and soon spring was upon us. All my other trees leafed out as expected, but nothing but bare little trunks and brittle little limbs on my Fire Dragon Maple Trees that I had been so excited to see grow. It was clear to me this spring that these two new trees most likely did not survive the winter, but I left them in the ground, hoping against hope that they just took longer to leaf out, perhaps. I waited months to notify Sooner Plant Farm in hopes that the trees would show some sign of life. After all, I knew I had done everything possible to ensure these trees would get off to a great start.

Eventually, I faced grim reality and I contacted Brian with Sooner Plant Farm. I advised him of the situation, knowing I had not purchased the insurance, but believing that, due to the circumstances of my situation, the amount invested in the trees, and the inexplicable likely death of the trees with no other logical explanation, perhaps he would replace them or atleast offer a significant discount on two replacement trees, as these trees never even "got off the ground." Wrong answer. Brian was professional about it, but covered himself and his company by pointing out the unpurchased guarantee on my trees and added that I had not contacted him within something like 48 hours after receipt of the trees to notify him of any problems. How could I? Whatever the problem was with these trees, it was not visible in such a short time frame. Bottom line is that I got two "duds" for happens and I see both perspectives...both from his side as business owner and obviously from my side as an unhappy customer. I admit I am biased, but as they say "the customer is always right." The amount spent on these trees is significant to most people, myself included. In the business world, typically when a consumer spends any amount on a product, if that product does not function correctly or at all, as in this case, the company that sold it offers a refund or replacement. Guarantees such as Sooner's or extended warranties only apply if the product did function and functioned in some capacity beyond the original manufacturer's warranty before failing. That is not the case in this situation...the trees never grew. I guess there is no exception for when the changing seasons mask a problem with two dead Sooner trees.

I am a repeat customer with Sooner. I have handed over a sizeable amount of money to buy trees from them instead of other companies over the years. In hindsight, perhaps that was an error in my judgement. Loyalty means nothing to some. I will say this...other trees I have bought elsewhere are some of my best performers and I have not sustained losses such as I now have with Sooner Plant Farm. As stated earlier, I have purchased trees from Sooner in the past with varying degrees of success, as I have other maple trees that have done well, but have had Royal Frost Birches die on me inexplicably...all from Sooner Plant Farm. As far as the Fire Dragon Shantung Maples, I invested a substantial amount of money (I believe the amount to be somewhere between $300-$400) for the two trees. I did not purchase this guarantee from Sooner, as I believed my purchase was a safe one considering their reputation on this site, the time of year being ripe for planting new trees, plus I am used to many other companies offering 6 months to 1 year guarantees on their plants that doesn't typically cost me any additional money beyond the actual cost of the plant/tree. Sooner's prices on trees are competitive, but their shipping costs are high, so it becomes a tough pill to swallow once you add up cost of trees, coupled with high shipping costs, then offering a guarantee on their plants as an additional charge. The guarantee should be included in the cost of the trees, in my opinion.

I guess my purpose in this email is to warn folks that not every plant coming from Sooner will survive and, in fact, my percentage of living Sooner trees has diminished significantly. Also, not every business decision they make is with their customers' best interests in mind. Apparently, they are ok with keeping your money and not making sure you have healthy plants/trees. Customer satisfaction drives a successful business. Perhaps Brian and Sooner Plant Farm will reconsider circumstances such as this in the future and realize that everything is not "black and white"...often times there are gray areas in a situation that may dictate deviating from their firm, yet not practical, rules governing their guarantees. Brian...your website trumpets that Sooner Plant Farm is all about the customer, with "top 5" awards and Sooner Guarantee medals splashed all over your please honor it. This is a quote directly from your "about us" section...."Because we are experienced growers, we can stand behind every plant we sell and are committed to your satisfaction." If you want to make it right, I can still send you pictures of both trees as proof. I apologize for the negative review, but I feel at this point as if Sooner Plant Farm has left me no alternative.

On November 5th, 2013, Hawk259 changed the rating from negative to positive and added the following:

I owe it to Sooner Plant Farm to let the folks who benefit from this website by reading these reviews know that there are companies that share our common passion for gardening and landscaping and these companies like Sooner Plant Farm have the courage to run a business in this current economy and try to turn a profit while dealing with a deck stacked against them as business owners, only to have consumers like me that expect a lot for their dollar and, if not provided that, can sometimes get a little whiny and long-winded (see my review above). Sooner Plant Farm has convinced me that they are indeed a company that values it's customers and their perceptions of the company image. I believe that as soon as Brian was notified of the negative comment I originally left, he started working on how to fix this situation that may very well have been out of his or my control from the beginning. Yet he did make it right, even though he didn't have to. I admire becomes more and more rare by the day. So Brian, I wish all the best to you and your company. May you have tremendous success with all Sooner Plant Farm's business endeavors...because we, who love everything about landscaping and trees and plants and gardens, need people like you. Thanks for making it right. I can safely say that I will continue to do business with Sooner Plant Farm in the future.
On Nov 5, 2013, Sooner Plant Farm (Shop Smarter Shop Sooner) responded with:

"On Nov 2, 2013 1:35 PM, Sooner Plant Farm (Shop Smarter Shop Sooner) responded with:

As always we are thankful for customer feedback. We are reviewing the circumstances regarding this issue and will be responding on Monday, hopefully to the customers satisfaction. Brian 10-02-13

On Nov 5, 2013 10:03 AM, Sooner Plant Farm (Shop Smarter Shop Sooner) added:

Sooner Plant Farm is dedicated to the satisfaction of its customers. We appreciate the feedback our customers share, it gives us the opportunity to review our policies and procedures. Mr. Hawks comments have inspired us to redesign our plant guarantee. As a consumer myself, I don’t like to feel cheated, unfortunately that seems to be the status quo for most companies. We are better than that, and want our customers to know we do stand behind our plants and customer service. I have made attempts to contact Mr. Hawk, and look forward to rectifying this matter with him.


Positive BrisbaneAnne
(31 reviews)
On Oct 21, 2013, BrisbaneAnne Brisbane, CA (Zone 10b) wrote:

I ordered 2 bushes (Dwarf Forthergilla and Scotch Broom "Lena") from them. It took 7 days to get to my house. I was a little worried about the condition they'll be in when they arrive. They got here today and look fine. Yeah! Thank you.

Positive riv
(4 reviews)
On Sep 10, 2013, riv Pine Grove, CA wrote:

i have ordered helleborus and japanese maples from Sooner. they are all doing well and i'm very happy with this company. they offer an amazing range of plants and have a huge selection. they offer plants i've never seen anywhere else that are truly unique.

they have a notify system for plants not in stock and two of the plants i ordered were on my notify list. this is a very helpful tool. their representatives are courteous, but more importantly, their plants are beautiful.

you can pick a shipping date, too, something i don't remember ever seeing before. one maple came during the hottest month we have in my area and the next maple i scheduled to come in october, when the weather is more conducive to plants being shipped across country in a hot train/truck for days. that is also a very convenient tool.

very happy with Sooner and intend to do much business with them in the future. after dealing with other companies whose quality of plants and customer service has declined radically, Sooner is a blessing, indeed.

Positive daffy1a
(4 reviews)
On Jul 18, 2013, daffy1a Highland, IL wrote:

The winterberries arrived quickly, well packaged, extremely healthy and were much larger than I expected. Great experience. Thanks, Sooner.

Positive tsabatini
(2 reviews)
On Jul 15, 2013, tsabatini Palisades, NY wrote:

Absolutely outstanding on every count:
Enormous selection
Superior (more than superior) customer service
Great packaging and tracking
Superb communications
It simply doesn't get better

Positive emmaex
(4 reviews)
On Jul 6, 2013, emmaex Bordelonville, LA wrote:

On December 14 2012 I ordered 4 Dazzle Me Pink Dwarf Crapemyrtles. I planted these on January 24 2013. I could not be more pleased with the performance of these plants. They are approximately one foot tall with no less than a dozen blooming flower heads on each. There are more buds not open yet. I had no expectation of these plants blooming six months after planting let alone so profusely. I recommend this company to any gardener and will definitely be ordering again in the future.

Positive dennyboy34
(14 reviews)
On Jun 20, 2013, dennyboy34 Yonkers, NY wrote:

Posted on April 16, 2012, updated June 20, 2013
Posted on July 9, 2010, updated April 16, 2012
Ordered a Dynamite Crapemyrtle. No significant issues. Tree arrived well packed and healthy. Would use again.

On April 16th, 2012, dennyboy34 added the following:

Ordered two Castle Spire Hollies. Quick shipment and was provided with an order tracking email as well. Plants were healthy and probably the best packaged I've seen from a mail order nursery.
On June 20th, 2013, dennyboy34 added the following:

Ordered two additional Castle Spire Hollies....a little pricey, but same good results.
Positive Marilynbeth
(33 reviews)
On Jun 17, 2013, Marilynbeth wrote:

Posted on June 19, 2011, updated June 17, 2013
I ordered last year for the first time and was very pleased with my order that was a one gallon pot of Salvia that I couldn't find anywhere else.

I'll be ordering again from them.

On June 17th, 2013, Marilynbeth added the following:

This year I ordered 2 Agastache plants and am very happy with them! They are healthy and growing great!
Positive b_schr
(11 reviews)
On Jun 14, 2013, b_schr Wayne, NE (Zone 4b) wrote:

I've never shopped Sooners before. A Cornhusker here :-) but did this year looking for something that one of my regulars messed up on. Sooners are terrific. The plant stock was first class; communications great; shipping prompt and quick. I was impressed by the size of the vine, the care that had been taken of it before it was ever sold. I was also impressed with the root development. Packaging and shipping were the best I've seen in a long time. Thanks!

Positive Coralville
(1 review)
On Jun 3, 2013, Coralville Joliet, IL wrote:

Great experience with Sooner Plant farm. The maple I planted a month ago has grown a foot since I planted it. I attribute it to the smart pot. They make a HUGE difference. No circling roots and the tree got established and started growing right away. Can't wait to see how much it will have grown by the end of the season. Happy customer.

Positive Cinnamon31
(3 reviews)
On Jun 1, 2013, Cinnamon31 Broken Arrow, OK (Zone 6b) wrote:

We are very impressed by the customer service & trees we received from Sooner Plant Farm. We ordered two crape myrtles that were perfectly packaged, healthy & an incredible size. The myrtles are growing beautifully.

Brian was very helpful & quickly responded to our e-mail which was appreciated.

Thank you very much! :)

Positive Rollandh
(13 reviews)
On Jun 1, 2013, Rollandh Wilmington, NC wrote:

I have ordered twice from Sooner Plant Farm. I have used them as a sort of online nursery of last resort simply because they are located 1000+ miles away and I have tried to minimize the effects of transport exigencies that could be detrimental to the health of the plant. And by "last resort" I mean I am so desirous of getting a certain plant(s) and they are the closest supplier to me I am willing to use them to satisfy this desire. They seem like a large business compared to others I've used, but this doesn't reflect negatively on their performance. Response time is immediate with an automated email acknowledging your order. Subsequent emails arrive over the next couple of days advising you when the order will be shipped. I would guess that the total turnaround time from order to receipt is about ten days, and that includes about 3 full days in transit..

The plants I've ordered are two types of viburnum carlesii and two types of viburnum carlcephelum. They usually have a selection of sizes available but I think in my cases all were only available in trade gallons. The condition of the plants has been just fine, even after 3 days in a box. No damage from transport. I immediately planted them and they have all adapted to their new homes just fine. The price per plant was $16.95 so not a problem. I have no doubt that I will select this nursery for future purchases when the need arises, a most dependable source of good plants.

Positive sueherrick
(3 reviews)
On May 20, 2013, sueherrick Banner, IL (Zone 5a) wrote:

I absolutly love Sooner Plant Farm! I was able to find the Dawn Redwoods for very good prices and when the trees arrived they were great. Very healthy, good looking trees!

They were package very well, instruction for planting were easy to understand, and Sooner also included a fertilizer packet for each tree and instructions how to use the packets.

I can find nothing negative to say about this wonderful nursery/company.

I have told several people about Sooner Plant Farm and they have looked at their website and are looking forward to ordering from Sooner. They have all been quite impressed too.

I will certainly be ordering more items from Sooner Plant Farm.

Positive Gully
(14 reviews)
On May 17, 2013, Gully Ellicott City, MD wrote:

Posted on May 3, 2013, updated May 17, 2013
My beautiful Pocomoke crape myrtle just arrived. Fantastic size and packaged very well. Delivered at the time promised. Very impressed with this company.

On May 17th, 2013, Gully added the following:

Received my second order from Sooner Plant Farm today. A huge smokebush packaged perfectly and in the peak of health. Very, very impressed!
Positive bookreader451
(11 reviews)
On May 17, 2013, bookreader451 Troy, NY (Zone 5b) wrote:

I ordered an Old Yella Hibiscus for delivery in May and I came home from work one day in March and the plant was on my porch. I contacted the company and told them I couldn't leave the plant outside because it was too cold, much less plant in frozen ground. They told me they would reship the plant in May, I received it yesterday and it is fabulous.

I will definitely order again because of the quality and customer service

Positive Gardeningman
(5 reviews)
On Apr 15, 2013, Gardeningman Kingman, KS (Zone 6b) wrote:

Posted on June 12, 2012, updated April 15, 2013
Posted on April 19, 2012, updated June 12, 2012
Posted on January 3, 2012, updated April 19, 2012
Posted on August 2, 2011, updated January 3, 2012
Sooner Plant Farm is probably the best online nursery I have ever dealt with. Their employees are always very informative and helpful over the phone and through e-mail. They have the best website I have ever seen for a nursery. They also have an enormous selection of plants and trees to choose from, which are very healthy. In fact, they have a much wider selection than my local nurseries do.
I have only one complaint: the shipping and handeling. It is extremely expensive. I was going to order a sawtooth oak for $49.99. The s&h cost more than the tree and extended warranty together. This is the only reason I chose not to order from them. The trees at the local nurseries near me are a bit more expensive, but when you add the s&h that Sooner Plant Farm charges it is much less expensive to shop at my local nurseries.

On January 3rd, 2012, Gardeningman added the following:

I just placed an order with Sooner Plant Farm for a Weigela 'Wine & Roses' and a Bleeding Heart 'Gold Heart.' I have done A LOT of research, and I have found that EVERY online nursery has expensive shipping, but actually Sooner Plant Farm is less, because they ship larger plants for near the same shipping costs as their competitors who ship smaller plants. Sooner Plant Farm as awesome customer service. Brian was terrific. I will be back later in May to post a comment about the plants, themselves.
On April 19th, 2012, Gardeningman added the following:

Yesterday I received the 6 Weigela 'Wine & Roses' and the 1 Ninebark 'Summer Wine' I purchased from Sooner Plant Farms. I am extremely impressed with this company. The order was shipped on Wednesday, and I received it the next day. The plants were in excellent condition. They were package very carefully with barely any breakage on the smaller branches. There was no wilting, no sign of disease, and the roots were in great shape. In fact, the plants looked like I picked them up from the nursery myself. I will definitely be using Sooner Plant Farms again and recommending them to all of my friends.
On June 12th, 2012, Gardeningman added the following:

It’s been almost two months since I planted the Weigela 'Wine & Roses' and the Ninebark 'Summer Wine'. They are all doing very well. The Weigelas developed a little bit of scorch at the tips of the leaves, but I expected that since they are adjusting to the pretty harsh climate that I placed them in, (full southern sun and reflected heat from the house.) But they are growing pretty fast, their foliage is getting darker, and they are flowering again. The Ninebark is doing fabulous. It gets sun until approximately 2:00 and then it starts getting shade.
I can't say enough good things about Sooner Plant Farm. The next time I order from them (and there WILL BE a next time), I hope to take a road trip with the family to their nursery and pick up the plants after we do a little bit of sightseeing.

On April 15th, 2013, Gardeningman added the following:

It's been a full growing season since I purchased my Ninebark 'Summer Wine' and Weigela 'Wine & Roses' shrubs. The Ninebark is doing wonderful in afternoon shade and has already begun to leaf out all over. The Weigelas are getting there... I planted the Weigelas on the south side of my house in full scorching heat, because everyone told me to do so, even my local nursery owner. Well, those Weigelas scorched like crazy. It looks like five of them are sprouting back from the roots, and will be moving them to afternoon shade in a couple of weeks. But the reason why any of them survived at all was because Sooner Plant Farm made sure they sent me extremely healthy shrubs. This is a great Christian company with a great product, and Brian and his crew are always helpful.
Positive Jcmeinster
(4 reviews)
On Apr 9, 2013, Jcmeinster Conroe, TX wrote:

Positive +
Is worth it to pay an extra penny so You can have a well rooted , healthy big size plant !
One day they called me : Is it ok to send you a smaller tree 24" to 32 " ? We know You pay for a 34" to 44" (or bigger) . I answered : Well ... I really care about the caliper and the root system the most , being few inches shorter and same species , I'll be happy .
I received a nice healthy well branched tree as usual !
I will order my trees from them , all the trees I bought are beautiful and doesn't take long to stablished . Some of them are flowering size even when you think you'll get blooms next years or so .
Note : order early because inventory doesn't last long , specially during spring . Happy gardening !

Positive cerealkiller
(5 reviews)
On Apr 4, 2013, cerealkiller Ramtown, NJ wrote:

Posted on April 4, 2013, updated April 4, 2013
Tree received was so well packaged I think I could have stepped on the box and it would have not bent. Needed a box cutter to get it out it was so well-packaged. Shipping container could not have been better. Item in excellent condition. Would order again. Dave's "30" is a great resource. I have ordered a number of items from the "30" and have not been disappointed so far.

On April 4th, 2013, cerealkiller added the following:

Howell, NJ
Positive MDSA
(2 reviews)
On Apr 1, 2013, MDSA Alexandria, LA wrote:

Plants were in superb condition when received! This is quite possibly the best Internet/mail order plant company that I have ever used. I have never received such healthy and large plants come to me in the mail. Five stars!!

Positive jerry59
(1 review)
On Sep 28, 2012, jerry59 DESHA, AR wrote:

sooner plant farm is an OUTSTANDING FARM for the plants u want, very healthy and fresh plants, will do business with them again far down the road, best part is they ship midweek here to me in OK and i receive them either thursday or friday, NO COMPLAINTS, ALWAYS a helpful breathing person on the phone when I call was a pleasent surprise when I found them on the website, after doing business with other Major Nursery, and comparing the plants and the prices, well lets just say u pay for what u get!! the lilacs and crape myrtle i have ordered were very healthy plants!!.

Positive icebird28
(11 reviews)
On Sep 13, 2012, icebird28 Coppell, TX (Zone 8a) wrote:

I got to hand it to these people. I ordered 3 Blue Moon Wisteria and I had my doubts on how they were going to make it to me without damage. Also, considering I'm in Dallas and they're in Oklahoma the shipping was super quick. Despite the UPS man not being so gentle with these things, I just unpacked them and WOW!. The packing was excellent, boxes were excellent (however getting the brass staples out were a pain), but that's great. I can't wait for these to show their vigor and spread out and grow. The plants are in excellent condition and more stems than the wisteria I bought at one of our more expensive nurseries. Also, if you want a great variety of plants, Sooner has it and when I had questions, I got very friendly replies. I will order some of the weirder things I want for my front flower beds instead of the bushes everyone else has on my street. Thank you SOONER!

Positive gladLD
(1 review)
On Aug 3, 2012, gladLD Carbondale, IL (Zone 6a) wrote:

We ordered and received 10 bushes from Sooner Plant Farm in good shape and everything got off to a good start. And what I would especially like to note was their prompt and very reasonable response to a concern we expressed.

A "Royal Red" Butterfly Bush did not match the picture in the on-line catalog. And while it may have been slightly more red than most purple Butterfly Bushes, it was essentially purple. We had intentionally wanted to order something not purple as we already had one. They agreed it was a bit misleading (they did not name the plant), and granted our request to a 1/2 credit for next year.

What was most important to me for the future is that they are also discontinuing stocking it. That speaks to integrity and gives me confidence for next year, as we'll likely order more that just another Butterfly Bush from them.

Positive pdcouch2
(1 review)
On Aug 1, 2012, pdcouch2 Noonday, TX wrote:

Sooner Plant Farm is one of the best. I ordered 16 dwarf gallon crepe myrtle from them on Monday. The nursery called me about the shipment. Also they emailed me when the order was shipped with a UPS tracking number. Delivery was very rapid, and the plants arrived in excellent condition, just two days after I ordered them. I removed them from the containers and planted them on the day of receipt. The roots were well-formed and I expect the plants will grow and do well. A WORD OF CAUTION: When ordering plants in the summer months, plant them on receipt, and make sure you do not break the ball of dirt the plant is in. Cut the plastic container away from the ball of dirt and carefully lift the ball of dirt out and place it in the hole. If you break the ball of dirt, the plant may not live. At any rate, the plants were in good condition, and were as advertised. I will order from this company again if I have a special need.

Positive worrall235
(4 reviews)
On Jul 26, 2012, worrall235 New Braintree, MA wrote:

This is an incredible company. I ordered a Crapemyrtle Hopi on-line and they kept me informed during every step. They even e-mailed me what day it was scheduled to be shipped. I wasn't sure what to expect but the 3 gal Crapemyrtle is beautiful - lush and very healthy. Thanks. We'll definitely order again.

Positive BvrCtyGardener
(14 reviews)
On Jul 15, 2012, BvrCtyGardener Monaca, PA wrote:

I do a lot of mail order business with several companies. This is the first time I've ordered from Sooner. Not only were they extremely helpful on the phone, but they managed to get my order thru a brief window of 70's temps in the middle of a heat wave. I received the most beautifully full heuchera "Georgia Peach" and heucherella "Kimono"! Unlike box store plants which I sometimes suspect were "growth-hormoned" to rootless fullness, Sooners plants are now withstanding the worst 90 temps and rainless weeks I've seen in Western PA in many years. And they're thriving with minimal watering.
Thanks, Sooner Plant Farm! I'll be back this fall.

Positive ksteve
(2 reviews)
On Jul 1, 2012, ksteve Baldwin City, KS wrote:

Posted on May 31, 2012, updated July 1, 2012
Awesome plants. Delivered the day projected. 1 gal plants hit my navel planted, removed a plethora of berries to be sure it will put it's energy into growing first, no root girdling only healthy roots looking for soil.On planting I see what I'd thought would take 5 years of waiting! Theresa checked availability and took my order. As they were the last two I wondered what I'd get but these far, far exceeded my expectations. I'm already planning another order.

On July 1st, 2012, ksteve added the following:

What incredible vigor! Not only are these plants healthily leafing and branching out more they are blooming again!!
Positive lprnana
(2 reviews)
On Jun 24, 2012, lprnana Atlanta, GA wrote:

Beautifully packaged and great looking plants that have done very well in my garden in the month since I planted them. Highly recommended.

Positive juliep127
(6 reviews)
On Jun 11, 2012, juliep127 Louisville, KY wrote:

My plants coneflowers arrived healthy and nicely packed. They did an awesome job!!!!

Positive Quantumfog
(1 review)
On Jun 2, 2012, Quantumfog Tulsa, OK wrote:

Ordered 3 trees and a perennial; all arrived on time and according to instructions. They were planted two months ago, all are doing fine.

Positive imagerep
(2 reviews)
On May 29, 2012, imagerep Westlake Village, CA wrote:

Happen to find them while surfing on-line. I saw their Black Magic Elephant Ears available (Colcasa esculenta) and bought 2 one gallon plants. After the on-line purchase I immediately received a order confirmation and notice of approximate ship date (agricultural inspection required). I got another email a number of days later with a shipment update. Received the plants on the date promised. They were well packed with no damage to the plants. Shipment was from East Coast to West Coast in hot weather so I was surprised to find the soil still moist. They also include enough fertlizer for each plant during transplanting. Plants look great as they are just starting to take root. Very impressed and will buy from them again.

Positive Viatrix_Eterna
(2 reviews)
On May 26, 2012, Viatrix_Eterna New York, NY wrote:

Everybody was very happy and healthy upon arrival and is content in the pot. Thanks.

Negative AtlDave
(3 reviews)
On May 21, 2012, AtlDave Atlanta,
United States wrote:

I have spent $323.54 on this order.
The plant that has subsequently died is one of two Hot Lava coneflowers. The other plant is beginning to flower.
They were planted the same with different results.
Now I have to pay for additional shipping for one defective plant: I'm not paying for any additional shipping.

On May 21, 2012, Sooner Plant Farm (Shop Smarter Shop Sooner) responded with:

"On May 21, 2012 7:29 AM, Sooner Plant Farm (Shop Smarter Shop Sooner) responded with:

Dave, I'm sorry you are so discouraged with our company and had to post this negative. We have ship several thousand orders this season, and we really hoping to not have any red. This is very discouraging for us also!
We post our 30 day guarantee and our 1 year guarantee throughout our site, so customers are completely aware of our policies. Even though you requested us to ship your order in February which is out of our posted recommended planting time, which voids all guarantees, and you notified us 2.5 months after receiving them we still replaced a Hibiscus totally at our expense. When you requested a second replacement on a coneflower that that is not dead but is not growing like the other. I explained our policy which is the email I sent you below.

Hello Dave
I received your dvd requesting replacement a coneflower. I completely understand the expectation of having every plant flourish, and I stand behind our plants . However I also expect our customers to do their part. Our pricing structure is as follows.
We price our plants to be competitive with garden centers across the country.
We price our shipping to cover boxes, UPS costs and a small labor fee .

We give our customers a standard 30 day guarantee when purchasing plants. We know plants fail for various reasons. We also offer a 1 year guarantee for 10% of the plant price. This small insurance policy allows our company to collect some monies to provide replacement plants when needed. It is a win win for both the customer and us. However it is completely at the customers option to participate. It is not fair to not purchase the guarantee, but then also expect to get free replacements after 30 days. Even with the purchased guarantee the customer pays shipping costs. These shipping cost go entirely to shipping. The Box cost and UPS costs total up to a minimum of $14.00. We cannot ship anything less than $14.00. I ‘m sure you can see how sending replacement plants without collecting any monies from the customer is not profitable business.
We replaced the Hibiscus completely at our cost, even though you requested “Ship Now” when you placed your original order, and it was not within our recommended shipping time for your zone 8, which is March 15th – November 15th. I will be happy to replace a coneflower at our cost, to go over and above our policy, however I would request you pay shipping. This policy has worked well by all our customers and we have not had any dissatisfied customers because they knew our policies when they purchased from us.

Regarding the Hot Lava we do not have any more of those available at this time I can suggest Tomato Soup as an alternative.

I hope you understand we do all we can for our customers, and we also state policies on our site so our customers know them upfront.

Please let me know how to proceed.

***Once again, we strive very hard to give a customer a fair deal and we go above our stated policies to satisfy, but we still get a negative because of a customer says give me, or I will bash your company. Dave Garden has been tremendous blessing to us and we are very thankful for all the wonderful customers we have had the opportunity to serve. Unfortunately, this site can also put good companies in a defensive mode to protect what is right and fair.
When purchasing online or from a store please be aware of the company policies and if in doubt contact them for clarification if needed. We do not hide our policies and we will stand behind our plants and policies 100%


Positive sandgarden
(11 reviews)
On May 19, 2012, sandgarden Millsboro, DE wrote:

I'm a newbie to this company. First order came in quickly and the plants are amazing. Can't believe the size of the plants for the price. I don't mind paying shipping for great plants and will be ordering from them in the future. The packaging is amazing.

Positive texas_guy
(3 reviews)
On May 15, 2012, texas_guy Weatherford, TX wrote:

1st order from Sooner plant farms this year. I had been dealing with another online company and was becoming frustrated with repeated back orders and changed shipping dates.

First, the website is very easy to navigate and I really like being able to see inventory levels. The order must have been almost processed the same day I placed it as the plants arrived 3 days later.

The plants were larger than what the other company I had been dealing with sends. All plants went into the ground at the same time and are doing well and growing vigorously.

I wish I would have found out about these folks before I placed my order for clematis from the other company. While the clematis are doing well, bigger plants would have been a god send for this variety, in trying to get them established early for the heat.

I also found them to be very helpful on the phone, looking for a very specific plant type. Full sun, shallow roots and fairly drought resistant. (Going to be used to shade the roots of the clematis and didn't root interferance as the plants tried to establish themselves). Thier suggestion of Blue Plaumbago was a great choice and it seems to be working well.

I look forward to doing more business with these folks in the future.

Positive tajataja
(5 reviews)
On May 3, 2012, tajataja Hull,Ga, GA (Zone 8a) wrote:

I have ordered two times this spring from Sooner, and have received great plants. The packing is unbelievable! Beautiful plants! Will order from them again.

Positive Samlau
(6 reviews)
On Apr 23, 2012, Samlau Cincinnati, OH (Zone 6b) wrote:

Love my little Japanese Maple (Sensu Full Moon). Got 2 more orders with these guys due this week.

Hate to pay the shipping from Oklahoma to Ohio .. but i like getting healthy decent size plants a little more.

Positive Wylysgarden
(1 review)
On Apr 20, 2012, Wylysgarden Tulsa, OK wrote:

I have ordered from this company several times and all experiences have been great. Their shipping might look steep, but their plants are MUCH bigger and healthier than any other mail order nursery I have used so you are getting what you pay for. Their plant prices are a good value, the selection is pretty impressive and their customer service is professional and efficient with a nice personal touch. If there is a question, the proprietor will contact you himself to address it. Most importantly to me, I have relied on this company to provide tough plants that grow in my difficult climate when my local nurseries continue to promote plants with built-in obsolescence. They have enabled me to introduce better varieties of plants to my garden, and it is really starting to pay off.

Positive karensshop
(1 review)
On Apr 9, 2012, karensshop Three Oaks, MI wrote:

Our Winterberry plants were dormant but very healthy when they were delivered November of last year. I brought them out of dormancy in the greenhouse and they overwintered with no problems and look great! The price was fair and delivery was fast.

Positive copecindi
(1 review)
On Apr 6, 2012, copecindi Fayetteville, AR wrote:

I have ordered often from Sooner Plant Farm. The plants are in great shape and they respond quickly to email requests to change the shipping date.

I get lots of garden catalogs but don't like the prices or size of the plant (very small). Sooner usually has most of them.

I will continue to order from them

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