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Comments regarding Sooner Plant Farm (Shop Smarter Shop Sooner)

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  Feedback History and Summary  
357 positives
4 neutrals
10 negatives


Neutral BlueRidgeMtnGrl
(4 reviews)
On May 18, 2018, BlueRidgeMtnGrl Penrose, NC wrote:

Posted on May 18, 2018, updated May 18, 2018
We recently ordered a weeping cherry from Sooner. It was supposed to be delivered on a Friday but UPS didn\'t deliver it until Monday.

When it arrived I was home and unpacked it right away. While I was very happy with the size of the tree and the packaging, the top 25% or so was wilted and turning brown, likely from being left in a hot truck over the weekend.

I contacted Sooner and they replied that we should prune off the bad leaves and branches and it should be fine. We did prune it and went ahead and planted it. By the end of the day Thurs another 25% or so of the leaves and branches were turning brown and wilting and the leaves that were green were wilted.

I contacted them again (sent pics both times) and asked that the plant be replaced or that I be given a refund, and their response was to ask me if we planted it correctly. It was damaged when we received it!

So needless to say I am quite unhappy and am not sure what the final outcome will be. It was a $90 tree and I would expect to receive a healthy tree or have it replaced/refunded.

I will update my rating depending on the outcome. I am very disappointed as this company has so many good reviews, which is why I chose them.

On May 18th, 2018, BlueRidgeMtnGrl changed the rating from negative to neutral and added the following:

After posting this review, I got an email from Sooner saying they are shipping another tree on Monday, so I've changed my rating to neutral. I am somewhat disappointed that it took a negative review here to get either another tree or a refund but am looking forward to receiving my tree.

On May 18, 2018, Sooner Plant Farm (Shop Smarter Shop Sooner) responded with:

"On May 19, 2018 5:41 AM, Sooner Plant Farm (Shop Smarter Shop Sooner) responded with:

Unfortunately UPS did not deliver the plant as scheduled causing a weekend delay. Customer is correct the delay most likely caused a shock to the plant. In most cases the plant will recover once planted and given some time to adjust. We attempted to ask the customer a couple basic questions regarding the planting of the tree to offer advice on how best to proceed, whether that be to give the plant some time to recover or for us to reship or refund. Unfortunately in this instance the customer was not willing to wait, so we are promptly shipping a replacement plant to hopefully gain this customers trust. For those reading this, please know UPS considers plants as perishable items and does not cover them if damaged or delayed in transit. This means all replacement plants are completely at the at the the shippers expense. Because shipping really is not free and in many cases cost more than the plant itself, we truly appreciate customers that are willing to communicate with us and give the plant a chance to recover. However if after communicating we deem the plant is damaged or not recovering, we will reship or offer a refund which ever is appropriate and acceptable. However please know we will take care of the issue in the best way possible for both parties. As customers ourselves we know the difference between good customer service and poor customer service, and as our reputation on this forum testifies, we will address all problems appropriately.

Brian Chojnacki

Neutral phdler
(22 reviews)
On Jul 25, 2011, phdler Homer, NY wrote:

Ordered 14 OSO EASY roses on their 2 for 1 special. All looked healthy on arrival and were well-packed. However, although I usually have great success growing roses, these have become scrawny and are most unattractive. I planted some pavement roses in the same bed with these and the pavements are doing fine but the oso easy roses I got from Sooner are very disappointing. I will change my rating to either postive or negative depending on how the roses are doing in the future.

On Jul 25, 2011, Sooner Plant Farm (Shop Smarter Shop Sooner) responded with:

"On Jul 25, 2011 10:51 AM, Sooner Plant Farm (Shop Smarter Shop Sooner) responded with:

Hello, thank you for feedback regarding your OSO easy roses. Can you contact me at [email protected] so I can review your order and hopefully offer some assistance to make sure your roses flourish.


Neutral DSchuess
(1 review)
On May 29, 2010, DSchuess Bellevue, NE wrote:

This is my first order with SoonerPlantFarm (SPF). Order was for 5 each of Sikes Dwarf and Lady in Red Hydrangeas. The order was delivered on time, with plants in relatively-good condition considering the 2-3 days' shipping. My only complaint was with the quality of the Sikes Dwarf plants, which were all leggy (about 2 foot tall with very few side shoots).

Neutral StellysPapa
(26 reviews)
On May 22, 2009, StellysPapa Dothan, AL (Zone 8a) wrote:

I haven't purchased anything from this nursery, BUT, in my browsing and comparing prices and what not between nurseries, I have discovered that Sooner has wrong info on one of their plants. And I thought maybe I should warn anyone who may be buying something and not getting what the description says. Their Juniper Grey Owl, is described as growing 18 inches and spreading 3 to 6 feet. The spread is pretty accurate, but the height is way wrong. I have two Grey Owls in my yard, and they get up to 5 feet tall. 5 feet is a far cry from 18 inches.
I have discovered that when looking at different nurseries and comparing, that there are quite a few who will say one thing, and another say something else, especially growing may say a plant will not grow in your zone, whereas another one will say it will grow in your who do you believe?

On May 22, 2009, Sooner Plant Farm (Shop Smarter Shop Sooner) responded with:

"On May 23, 2009 5:05 PM, Sooner Plant Farm (home of Imagine Backyard Trees®) responded with:

Thank you so much for making me aware of our error regarding the plant height, I have corrected it on our site.

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