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Comments regarding Jackson & Perkins

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190 positives
48 neutrals
248 negatives

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RatingAuthorContent
Negative Ibjerry
(1 review)
On Sep 22, 2020, Ibjerry Gardnerville, NV wrote:

Recieved 4 pre-orders of Bee Balm (Monarda) this week. To be frank all looked like last weeks lettuce found in a grocery store dumpster. Three were badly wilted and the fourth was pretty beaten up with dry shoot tips. All were leggy and poorly formed. I planted them as instructed yet only 1 has showed any life and it too is struggling. I emailed J&P notifying them of the condition as instructed within 48 hours. I have yet to receive a response. Needless to say the plant materials I received are a bitter disappointment

Negative Marley018
(1 review)
On Sep 4, 2020, Marley018 Haslet, TX wrote:

We ordered some pink groundcover rose bushes in Fall 2019 from their sister company, Jackson & Perkins. The roses did not begin to grow until June 2020 and didnít bloom until mid-July. The description on the Jackson & Perkins website shows and describes the Rose Petal Pusher groundcover roses as compact floribundas roses with tons of large bright pink blooms on dark green, large leafed foliage. The rose bushes we received are completely opposite that description. The roses we received are scraggly, not compact, with very few tiny white rose blooms on light green small leafed foliage. I emailed the complaint 7 times, with no response from customer service. They have no phone number to call with complaint. Unfortunately the growth and blooming happened after the guarantee date, but it shouldnít matter since they sent us the wrong item in the first place. Do not order from this company, as they may send you the wrong item too and take your money.


On Sep 4, 2020, Jackson & Perkins responded with:

"On Sep 9, 2020 10:12 AM, Jackson & Perkins responded with:

Please accept our apology, during the Summer season our emails do get many days behind due to the sheer volume we receive on a daily bases, it is best to always call for those important issues, our phone number is listed online. I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation. Please mention this post in your email.

Angela D
Jackson and Perkins Sale Associate
[email protected]"


Negative cantabgirl
(1 review)
On May 12, 2019, cantabgirl Edwardsville, IL wrote:

I placed a pre-order for a number of plants with the company earlier this year. when I received the plants, I was disappointed to find that only one was potted and healthy-looking. The daylily tubers and the asclepia were tiny and dried-out looking. I potted them up in starter troughs and tended them carefully. Of the three daylily tubers, two emerged weak and sickly looking. The asclepias perished. I dug those out and took photos.

I went to Jackson & Perkin's website and copied the email address, then I contacted them about the state of the plants and attached photos, but the email came back as undeliverable. I checked the email address and tried again. Once again, the email bounced.

I then went back to their website and contacted them via the messages, giving the order number, etc. I heard nothing from Jackson & Perkins. The following day, I sent another message, saying I tried to contact them by email, and had made references to the photos. I requested that they contact me by email so that I could forward the photos.

This was weeks ago, and to date, no one from Jackson & Perkins has contacted me.

I will never again order anything from Jackson & Perkins, and would never recommend them to anyone. There are so many negative comments about this company on the Internet. I wish I had looked before purchasing from them.

I am a highly seasoned gardener, having created beautiful gardens both in the United Kingdom and now here in the USA. I have found Brent and Becky's Bulbs, White Flower Farm and Plant Delights to be wonderful, responsive online sources of plants and bulbs. They have never failed to refund or replace plants that failed to grow under normal circumstances.

Please think twice before ordering from Jackson & Perkins. More than likely, you will be as disappointed as I am.

I just signed up with Dave's Garden so that I could leave this review, because I would like others to know of, and learn from, my experience.


On May 12, 2019, Jackson & Perkins responded with:

"On May 13, 2019 12:13 PM, Jackson & Perkins responded with:

I am so sorry to learn that your plants failed to survive. Please accept our apology, during the peak of Spring season our emails do get many days behind due to the sheer volume we receive on a daily bases, it is best to always call for those important issues. I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation. Please mention this post in your email.

Angela D
Jackson and Perkins Sale Associate
[email protected]"


Negative CFreriks
(1 review)
On Apr 9, 2019, CFreriks Bothell, WA wrote:

I ordered five roses in late winter. I received three in February. All three arrived looking near or at death. I planted them hoping that they would revive themselves. However, one that looked brown when it arrived turned black with a fungus. I reached out to JP and have heard nothing back in 48 hours. Still awaiting a response as I want to cancel the order for the remaining two and figure out what to do about three. I am astounded that they would send a sick rose and now have to worry about fungus in the soil. Very disappointed. I will update when I hear back.


On Apr 9, 2019, Jackson & Perkins responded with:

"On Apr 10, 2019 9:54 AM, Jackson & Perkins responded with:

Please accept our apology, during the peak of Spring season our emails do get many days behind due to the sheer volume we receive on a daily bases, it is best to always call for those important issues. I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation. Please mention this post in your email.

Angela D
Jackson and Perkins Sale Associate
[email protected]"


Negative Falison75
(1 review)
On Mar 13, 2019, Falison75 Marietta, OH wrote:

Donít ignore the bad reviews like I did. I had several people tell me J&P roses are are not good quality. I caved in and bought a La Park rose, a Mauvelous rose, and a hydrangea. All were planted in May of last year. The roses were puny and only had a few blooms on each. The blooms looked nothing like the website. The hydrangea never looked like anything more than a stick. None of them made it through the winter. I contacted the company and sent photos hoping they would make it right; I was told that since itís been longer than 90 days they wonít do anything to make it right. They clearly donít care about standing behind their sales, and obviously know they are selling crap quality plants or they would guarantee the plants for longer than 90 days. Lesson learned the hard way.


On Mar 13, 2019, Jackson & Perkins responded with:

"On Mar 14, 2019 8:00 AM, Jackson & Perkins responded with:

Please accept our apology, I am so sorry to learn the condition of your plants upon delivery last Spring and that they failed to survive. We at Jackson and Perkins want to offer our customers only the best in plants and service. If you would please contact me directly with your order number/information. I am more than happy to look into a resolution for you.

Angela D
Jackson and Perkins Sale Associate
[email protected]
"


Negative mcd5brady
(1 review)
On Jan 10, 2019, mcd5brady Ventura, CA wrote:

I received six rose bushes as a gift. Three of them were DOA. I prepared and planted all six according to the instructions on the same day, and I used cages to protect the roots from gophers. Three roses are fine. Three never produced shoots. J&P denied my request for replacement as "the guarantee had expired." I thought J&P was a company I could trust. It just lost me as a customer.


On Jan 10, 2019, Jackson & Perkins responded with:

"On Jan 10, 2019 12:01 PM, Jackson & Perkins responded with:

Please accept our apology. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected] "


Negative SnowKnitty
(1 review)
On Oct 10, 2018, SnowKnitty South Jordan, UT wrote:

I placed an advance order for a Blaze of Glory climbing rose at full price ($26.95 plus a shipping charge of nearly $12). Having ordered over 40 various roses from J&P years before, I was excited when I received my rose in the parcel. What I saw made my jaw drop. The stems on the potted rose were only as thick as USB cables and it had blackened leaves (they shipped a plant that had recently sprouted new growth). I was not happy at all. My husband looked at it and refused to waste his time by planting it. I called J&P and they said I had to plant it and promised to replace it if it didn't grow next spring. Whether it survives is beside the point. I paid for a robust $27 rose and got a grocery store reject!


On Oct 10, 2018, Jackson & Perkins responded with:

"On Oct 10, 2018 5:24 PM, Jackson & Perkins responded with:

Please accept our apology, we never want to disappoint our customers or give them bad service. We understand people seeking an outlet to voice their opinions and we do try our best to resolve all the complaints and concerns brought to our attention. We ship thousands of orders each year, and our goal is to offer only the best in both products and service. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. You can contact me directly if you would like so that I can make the appropriate adjustment for you. Thank you for bringing this situation to attention.

Angela D
Jackson and Perkins Sale Associate
[email protected]"


Negative jpenner
(1 review)
On Aug 1, 2018, jpenner Bismarck, ND wrote:

I have been a long time customer of J&P for many years. I have also ordered bareroot roses from them and always had them stand behind their guarantee and replace or give me a credit for any roses that did not come out of dormancy. Well, that is no longer the case at J&P. They are refusing to stand behind their product. I ordered about 20 bareroot roses from them this spring, and three of those failed to grow. I received them the end of May, planted them, and they died back from the ends of the canes to the base and never showed any signs of growth. The canes turned brown and they died without ever sprouting. I contacted J&P about their guarantee asking for a credit for the 3 roses that failed to come out of dormancy (which I would be happy to spend there next year since I am a repeat customer). I was told they were "unable to make any adjustments for the 3 roses that failed to grow due to they were not recommended for your growing zone and that their warranty states that they are not responsible for ignoring the recommended hardiness zones". I understand about the hardiness zones. I have raised roses for several years and purchased from J&P numerous times. However, the hardiness zones have to do with the roses surviving the winter and colder temps than what is recommended. This has nothing to do with the fact that the roses that I received from J&P did not come out of dormancy. The temps here have been in the 70s to 90s and the roses were received in late May. The fact that they never grew at all has NOTHING to do with the winter hardiness rating of the rose. Anyone with an ounce of common sense knows better than that. So, be warned...J&P will not stand behind their product, and will use whatever tactic they can to avoid honoring a guarantee. The guarantee is not worth the paper it is written on. The company used to be honorable and the customer service was great, but that is no longer the case. I would not recommend purchasing from them, unless you don't care if what you purchase actually grows. I will be ordering from a different supplier next year.


On Aug 1, 2018, Jackson & Perkins responded with:

"On Aug 1, 2018 11:05 AM, Jackson & Perkins responded with:

I am so sorry to learn that you disagree with our guarantee policy when ordering outside of the recommended hardiness zones. Yes, roses that never come out of dormancy should never be denied credit because of this clause in our Guarantee. We understand people seeking an outlet to voice their opinions and we do try our best to resolve all the complaints and concerns brought to our attention from all online garden forms. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue. Please mention your post in your email.

Angela D
Jackson and Perkins Sale Associate
[email protected]"


Negative FrostPrincess
(8 reviews)
On Jun 15, 2018, FrostPrincess Shakopee, MN wrote:

I knew better....I had read all the crappy reviews....I personally know several people that had had HORRIBLE experiences with Jackson & Perkins...but the siren song of Dark Cherry Floribunda roses on sale was too strong...I succumbed and placed an order online on 06//05/18...they charged my credit card immediately, the very same day. So I waited...and waited...and waited. On 06/15/18 I went to their website to check the status of my order....my order didn't seem to exist. I then tried the chat....it took a moment for him to find the order and then he gave me the obvious lie that due to weather the roses were unavailable....I called him on that lie and then he said the latest shipment did not meet their quality control (What? from the reviews I've read they don't have any quality controls, let alone anything that vaguely resembles 'standards'!).

When I asked why I had not been notified sooner, and my money refunded right away...and had I not contacted them about my order would they have just kept my money and never tell me that my order was canceled? I was then told I would get my refund in approximately 3 days...I told them I wanted my money back immediately-they charged me immediately...then the chat person disconnected.

What a bunch of CROOKS!!! Of course, being well aware of the reviews and their reputation, I guess I dodged a bullet and did not end up with the headache of receiving dead sticks instead of the roses I ordered. I will be contacting them EVERY day about my refund, I do not trust them. Awful-Awful-Awful Company....crooks and liers.....I just hope I get my money back!


On Jun 15, 2018, Jackson & Perkins responded with:

"On Jun 15, 2018 6:03 PM, Jackson & Perkins responded with:

Please accept our apology, we never want to disappoint our customers or give them bad service. We understand people seeking an outlet to voice their opinions and we do try our best to resolve all the complaints and concerns brought to our attention. We ship thousands of orders each year, and our goal is to offer only the best in both products and service. Unfortunately there are times when we do have delays or run out of products that is beyond our control and even have to stop shipping due to temperatures. Please know we are currently working on a program that will notify our customers when we encounter these issues. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. You can contact me directly if you would like so that I can check the status of your refund .Thank you for bringing this situation to our attention.

Angela D
Jackson and Perkins Sale Associate
[email protected]
"


Negative Guislaine
(1 review)
On Jun 9, 2018, Guislaine Salem, NH wrote:

DO NOT BUY FROM JACKSON & PERKINS! IT WILL BE A TOTAL CHEAT!

We have recently bought 5 x 2-Quart 'Iceberg' roses at $25.95 each.
We knew they would be delivered bare-root so that immediately after we received them we have planted them all in the same area together with other roses.
1 rooted.
The other 4 died soon after.
We contacted J&P with the pictures, and original tags, of the dead roses to have them replaced.
They never replied.
We've ended up to pay a 2-Quart bare-root rose $129.75!
Guislaine


On Jun 9, 2018, Jackson & Perkins responded with:

"On Jun 11, 2018 12:02 PM, Jackson & Perkins responded with:

Please accept our apology, during the peak of Spring season our emails do get many days behind due to the sheer volume we receive on a daily bases, it is best to always call for those important issues. I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation. Please mention this post in your email.

Angela D
Jackson and Perkins Sale Associate
[email protected]"


Negative Angieail
(1 review)
On May 6, 2018, Angieail Acworth, GA wrote:

I ordered three zepherine drouhin climbing roses. All three looked like dead sticks upon arrival. One barely survived, two never lived. I called for a refund. After many pictures and another call I was told one of their horticulurists would decide if I ever get a refund. Month later I am still waiting. I had a very large order, but I wonít waste my money with them again.


On May 6, 2018, Jackson & Perkins responded with:

"On May 10, 2018 1:31 PM, Jackson & Perkins responded with:

Firstly, we would like to offer our sincerest apologies for any inconvenience we may have caused you. We are very sorry to hear that you have had a negative experience with our company. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. You can contact me directly if you would like so that I can check the status of your refund .Thank you for bringing this situation to our attention.

Ahsya M.
Customer Care Specialist
JPPA, Inc.
800-845-3369 "


Negative Aleicia
(1 review)
On May 3, 2018, Aleicia Morrisville, VT wrote:

I ordered three trees in March from Jackson and Perkins.
My order told me I could expect the trees to ship at the proper planting time for my zone and I was given an anticipated ship date of May 2nd. Today, May 3rd, I checked online and my order status was still listed as open with an anticipated ship date of May 2. I called customer service to inquire about when I could expect my order ship and was told I would not be receiving my trees due to a quality issue. The quality issue was not explained, no future offer to supply product was made, the company made no attempt what so ever to remedy the situation. Had I not called, I would still be waiting for an order placed 2 months ago. For the past two weeks I frequently checked my order status which was always listed as open and listed an anticipated ship date. They should have contacted me and told me otherwise.


On May 3, 2018, Jackson & Perkins responded with:

"On May 10, 2018 1:26 PM, Jackson & Perkins responded with:

Please accept our apology, we never want to disappoint our customers or give them bad service. We understand people seeking an outlet to voice their opinions and we do try our best to resolve all the complaints and concerns brought to our attention.† We ship thousands of orders each year, and our goal is to offer only the best in both products and service. Unfortunately there are times when we do have delays or run out of products that is beyond our control. Please know we are currently working on a program that will notify our customers when we encounter these delays. I am uncertain what happened with the emails inquiries you sent and why they went unanswered, this is unacceptable and we will be looking into this matter. We are so sorry for the inconvenience and disappointment caused.


Ahsya M.
Customer Care Specialist
JPPA, Inc.
800-845-3369 "


Negative StevePCGuy
(1 review)
On Apr 12, 2018, StevePCGuy Brea, CA wrote:

Californians, beware!
I ordered some climbing roses in November that shipped a couple of days later. I planted them in the ground, and they're doing well. However, my Disney Rose didn't shup until January 16. As soon as I got it, I followed all instructions: Soak, place in soil, etc. One stalk was broken, but I figured the plant seemed OK and proceeded with planting. The plant never took to the soil (exact same soil as the other 5 roses), and it died. Basically DOA.
On March 13, I sent an email, and got the automated reply.
I called today, (April 12), and was basically told, "Tough luck, Charlie, you're in zone 10. That's a zone 9 rose." Guarantee won't cover anything outside the planting zones, yada yada yada.
So beware, zone 10 Californians. Even though it never freezes, and the weather is mile, your climate is "too Mediterranean" for these roses. And if you're out of the proper zone, then if anything happens, it's your fault.
Interestingly, Armstrong Garden sells many Jackson and Perkins roses that have flourished in my garden. It just seems like a cheap way to do business. The honor and name of the business clearly mean nothing.
There are plenty of other growers who will honor their guarantees, and not find ways to rip off consumers. Don't buy from these people, and don't order out of zone.


On Apr 12, 2018, Jackson & Perkins responded with:

"On Apr 13, 2018 7:43 AM, Jackson & Perkins responded with:

I am so sorry to learn that you disagree with our guarantee policy when ordering outside of the recommended hardiness zones. We understand people seeking an outlet to voice their opinions and we do try our best to resolve all the complaints and concerns brought to our attention from all online garden forms. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected]
"


Negative legsnc
(1 review)
On Mar 8, 2018, legsnc Durham, NC wrote:

The canned reply to each of the previous complaints is a perfect example of the customer service of Jackson and Perkins. Like the other customers, after ordering both roses and hydrangeas from J&P they arrived looking DOA and - in the case of the hydrangeas - diseased. I took pictures and emailed them asking for replacement plants. The response was that I was wrong about their condition. They then instructed me to contact them if the plants did not recover after planting. I did. I was told to wait until the warranty ran out before requesting replacements (90days). Following the 90 days, I was told that now, the plants were out of season and could not be shipped. (As they would have known at the time they instructed me to wait until then). They said they had put a note in my file and would send replacement plants in the spring. From the overall tone of the multiple communications I had had with them, I knew I would never hear from them again. Nor will they ever hear again from me.


On Mar 8, 2018, Jackson & Perkins responded with:

"On Mar 8, 2018 9:57 AM, Jackson & Perkins responded with:

Please accept our apology. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review the emails sent so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected] "


Negative gelaina
(1 review)
On Dec 19, 2017, gelaina Jamestown, ND wrote:

On May 2 of 2017 I I received an email from Jackson Perkins stating the 23 roses that I ordered were on the way. When they arrived 1 week later I unpacked the box and followed their directions to prepare the roses for planting. Some of the roses were for zone 5 and some were for zone 4, which is the zone I reside. I have often ordered out of zone roses, ie Lady of Guadalupe, and by using the Minnesota tilt method getting these sensitive to cold roses to return spring after spring and flourish. All but 6 of the roses leafed out and produced abundant blooms. Of the 6 that did not produce, 4 were zone 5 and 2 were zone 4. I tried to awaken the roses with solution of water and Epson salts, but got no life indicators. I contacted Jackson Perkins on July 22 and August12 and again at the end of September and finally for one last time in December. In December the customer service rep said I was past the 90 day warranty. I asked to talk to a manager and they said they would note my concerns and but that would be all. They were not helpful. They were contentious. Unapologetic. My July email certainly was within the 90 day warranty and I unequivocally declared the 6 roses were not producing. Indeed, recommendations I got from Jackson Perkins, if implemented took me way past the warranty date. The end of September email suggested they were in the busy time of their season and the refund issue would need to be addressed at a later date. With all other vendors I work with they will refund or replace if the plants they sell do not thrive in the growing season they send them. Most of them will replace the plants if the plants do not survive the winter. It is expected by me these vendors will not be likely to replace a plant I order that is out of zone and does not survive the winter, but they all will replace a plant that is out of zone or not if it will not leaf out in the summer it was sent...all except for Jackson Perkins apparently. Heirloom roses out of Oregon has a stunning reputation. I understand Jackson's policy about out of zone purchases, but only if the purchase does not survive the winter. In my case the out of zone roses did not even leaf out. DOA. In a separate but related matter concerning orders for roses that happen to be out of stock when they receive the order. They have taken upon themselves to substitute an out of stock rose that I have ordered with a different rose at their own choosing without even contacting me. So in one case they sent me a tea rose with a color that did not fit the garden palette and they sent me a zone 5 when my original request asked for a zone 4. When I called them, they told me to read the disclaimers which are embedded in the tombs of their website. I asked the rep how many people know of this policy and how many people go digging in the tombs to find it. The rep said most everyone knows where to look and most people don't care. I say "Humbug!" Goodbye Jackson Perkins and hello Heirloom. If Jackson Perkins is going to have a policy like this it should be highlighted somewhere in the checkout process
gene Haugen
905 7th Ave NW
Jamestown, ND


On Dec 19, 2017, Jackson & Perkins responded with:

"On Dec 19, 2017 10:00 AM, Jackson & Perkins responded with:

Dear Gene,

Please contact me directly at the email below. I would like to get some information from you and help you get a better resolution. I will need your order number and the 6 roses names that failed to survive.

Angela D
Jackson and Perkins Sale Associate
[email protected] "


Negative libbylion
(1 review)
On Jul 28, 2017, libbylion Oakland, CA wrote:

NEVER again. We bought 4 tree roses in June and they were shipped to us shortly afterwards. All 4 looked dead on arrival but we planted them anyway, thinking they maybe they just needed a minute. Fast forward to now, and nothing has happened. They are indeed dead and I am 99% sure they were dead when we got them. Customer service is nonexistent. When I was able to speak to someone, they were rude and impatient with me. Several calls and emails later, we have yet to hear back from a supervisor/manager, or to get any compensation but a store credit for just 1 of the plants. In one of the early calls, I was told that I ordered the wrong rose for my Zone, and therefore, the plant was not covered by their guarantee. What a lousy policy. Dead on arrival plants should be covered by their guarantee, no matter what zone you're in. I want my money back as I don't want to buy any more of their products. A store credit is useless to me. I just gave them 150 bucks for nothing. Avoid this company like the plague.


On Jul 28, 2017, Jackson & Perkins responded with:

"On Aug 7, 2017 10:29 AM, Jackson & Perkins responded with:

Please accept our apology. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected] "


Negative architectmom
(5 reviews)
On Jul 27, 2017, architectmom San Francisco, CA wrote:

Buyer beware! Jackson & Perkins has a terrible replacement policy. I felt so conned in my last purchase with them. I had ordered twice before and been happy, but this time dealing with customer service was the worst. I ordered 5 Iceberg roses. They shipped 3 months later. When I opened the box, they all looked DOA - dead on arrival, but customer service convinced me to wait 3 months (the end of the warranty period) and see if they recovered. 2 did and 3 did not. But by that time, they were all out of replacement plants to send. So they gave me a credit for the 3 plants. I asked that they put a note in the credit to cover shipping (since this is a large cost in J &P land.) It took awhile but they did. The next fall, I called to see if I could get the 3 replacement Icebergs but the price had gone up significantly (I somehow only had a $30 credit from the 3 failed roses) and they wanted to levy the giant shipping fee ($25) again because they couldn't find the note. So I would have had to pay $40 additional - just to replace the plants that were covered under the warranty. I ended up just getting 1 replacement rose instead of the three that were "under warranty." Crazy! It's so much better to buy from a big box store. The plants are bigger for the price, not dead looking, and without the onerous shipping charge.


On Jul 27, 2017, Jackson & Perkins responded with:

"On Aug 7, 2017 10:28 AM, Jackson & Perkins responded with:

Please accept our apology, I am so sorry to learn the condition of your roses upon delivery. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected]
"


Negative Rickster1968
(1 review)
On Jun 8, 2017, Rickster1968 Moab, UT wrote:

Posted on June 2, 2017, updated June 8, 2017
I have never had to write a negative review before, and I never figured that I would be writing a negative review about Jackson & Perkins, but I have no choice. I have ordered roses many times from J&P in the past, going back to 1997, and never had any trouble in the past, but on May 17th, I ordered three Hybrid Tea roses and two ground cover roses. Two of the Hybrid Teas were on blowout sales, but the other three were still $19.95 a piece. On May 19th, I received notification that my order had "shipped". What it really told me was that all five of my roses were now in a box and loaded on a truck waiting to be picked up by the delivery company, which happened on May 22nd. They arrived in Salt Lake City on May 26th, but too late to make it to the final destination that same day. They were finally delivered to me on May 30th. I opened up the box as soon as I got home, and was truly disappointed in what I saw. The two blow out hybrid teas were bareroots, and looked like the J&P roses that I used to buy. Thick, healthy canes with buds all over them and a good root system. One of the ground cover roses looked ok, and it was decent sized. Some of the petals had yellowed during shipment, but it still had blooms and the canes looked good and overall still looked viable. The other two roses were the real disappointments. The hybrid tea was really small, to the point that roses that I could buy at my local supermarket were much larger, healthier and cheaper, but J&P had always used to be the rose to get. I guess no more. The canes on the hybrid tea were smaller than on the one ground cover rose, and the root system was really underdeveloped, but still had leaves and blooms and I figured would do ok. The last ground cover rose basically arrived dead. The soil was completely dried out, and when I took the plant out of the box and removed the straw, all of the leaves and blooms came with it. I have seen spider webs with more substance than this rose, both in the canes and in the roots. The first thing I did was to take pictures of everything, before I removed them from the box and after I removed them from the box, and then e-mailed customer service about the ground cover rose and included pictures. I'm still waiting to hear back from them, and unfortunately, I can't call and be put on hold for hours during the week, because I actually work for a living. Since the ground cover rose has since been sold out, am I expecting a replacement, no. Am I expecting a credit, no, since after reading other recent reviews, it looks like their customer service department, what there is of it, won't do that. Will I use a credit if given one, no, as I am never going to order from this company again. Do I even expect to hear back from the company, no, not really based on other recent reviews. Too bad. This company used to be great.


On June 8th, 2017, Rickster1968 added the following:

I reached out to the Customer Service agent who replied to my posting and gave her the information that she requested along with a vent. She replied back that she had refunded me for the price of the dead ground cover and the potted hybrid tea, which honestly surprised me, as I was expecting to fight to get a refund. I had seriously considered changing my rating to neutral, but the fact that the plants showed up in that condition, I never heard from customer service going through normal channels, but did in a flash as soon as I posted a negative review, still outweigh getting the unexpected refund, and so my rating stays. Will I ever order from them again, probably not, because I can't run the risk of getting substandard plants that are going to have to survive 100 degree plus weather during the summer, and then below freezing during the winter. It's just too bad.
On Jun 8, 2017, Jackson & Perkins responded with:

"On Jun 2, 2017 1:58 PM, Jackson & Perkins responded with:

Please accept our apology, I am so sorry to learn the condition of your roses upon delivery. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected] "


Negative ranjani
(2 reviews)
On May 22, 2017, ranjani Jacksonville, FL (Zone 9a) wrote:

Posted on May 16, 2017, updated May 22, 2017
I never write reviews and had to do it for this one. This was the first time I ordered bareroot roses/rose plants from them. Just to cut the long story short, highly prices, frail looking plants and terrible customer service. Regret having spent my time and money here. Stay out and there are better online merchants who really care for their customers!!!


On May 22nd, 2017, ranjani added the following:

I had ordered four rose plants and have sent you a detailed email with all the details. This is what happened...Burgundy iceberg and Radiant perfume were both bare roots and the other two were either 2 quart or 1 gallon plant(Disneyland floribunda and wildfire)
The bare roots looked dead even when it arrived, was shocked to see the size of wildfire rose(and I spent $33 almost!!!) Disneyland rose wasn't packed properly and came along lifeless. I contacted the customer service and they said anymore radiant perfume or burgundy iceberg was not available and sent a merchandise credit for the same. I requested them to send a replacement for the two and didn't even know they used up the credit. Finally received our Lady of Guadalupe(instead of radiant perfume) and a burgundy iceberg plant. Why do you call the color as burgundy when the flower is white GOD knows!!! I sent emails to customer service and they never ever replied back. Then I was on the phone each day for 3 or 4 days and on hold for at least an hour or two each time and was told that I'd be assisted by the supervisor(don't even know if you have one) Finally they told me that they had used up the merchandise credit to send the two plants. How could they use the credit without my knowledge when I asked for replacement? I'd be very happy if you guys can replace/refund the purchase amount. Feeling very conned having done business with you. Hope I can expect some reply or help in this matter.

Thanks,
Ranjani
On May 22, 2017, Jackson & Perkins responded with:

"On May 17, 2017 9:10 AM, Jackson & Perkins responded with:

Please accept our apology. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected] "


Negative pjoanides
(1 review)
On May 19, 2017, pjoanides Woodacre, CA wrote:

The roses i received were completely thorny, which was not disclosed in description of Rosa Ballerina. cannot use as dangerous to children and pets. They do not supply a return shipping label even if customer pays for it in advance. the ship cost UPS to return these roses would be almost as much as the cost of the 4 plants. J and P have a shipping rate one third of what customers pay to ship same product. i am not happy with the Roses or not being offered a shipping label at my additional expense to return plants. Online the company J and P selling plants was located in San Diego, but plants were shipped from south carolina. took 2 weeks to receive plants from order date. Highly do not recommend doing business with this company ever again.


On May 19, 2017, Jackson & Perkins responded with:

"On May 22, 2017 9:49 AM, Jackson & Perkins responded with:

Please accept our apology. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected] "


Negative sadatxmas
(2 reviews)
On May 2, 2017, sadatxmas Austin, TX wrote:

I ordered $100 worth of roses and plants on 3/25/17 from Jackson & Perkins. The status on their site indicated that they were going to ship my items on 3/29/17. However, when nothing arrived in mid-April, I emailed them. No response. I emailed them 2 additional times. No response. I called. Long wait time. I finally got through to Kayla who told me that there was a rose in my order that was back ordered. As a result, they held up the other 9 items for over a month. She was sorry nobody contacted me.

She then asked if I wanted them to send out the items that were in stock immediately. Of course I wanted that, I live in Texas and it is starting to get hot. I then asked her to price adjust the items to the current price, as many of them had gone on sale. She said she couldn't do that and I should be happy to know that I got my items originally at a discount off the regular price. I told her that I paid a premium to get my items early to get them in the ground early. Now, I wanted to pay what EVERYONE else was paying online, as my items haven't shipped. She refused and I canceled the order.

I can't understand why they wouldn't try to show a small gesture of good faith after being so non-responsive for over a month. VERY DISAPPOINTING. I will now go elsewhere and never shop at Jackson & Perkins again. Shame, I have many roses and trees from them that actually grew quite nicely.


On May 2, 2017, Jackson & Perkins responded with:

"On May 3, 2017 12:28 PM, Jackson & Perkins responded with:

Please accept our apology, during the peak of Spring season our emails do get many days behind due to the sheer volume we receive on a daily bases, it is best to always call for those important issues. I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation.

Angela D
Jackson and Perkins Sale Associate
[email protected]"


Negative myrosegarden8
(1 review)
On Apr 28, 2017, myrosegarden8 San Diego, CA wrote:

I ordered Eden rose from Jackson Perkins on 1/6, and the rose just arrived yesterday. There have been a significantly long delay in sending these roses out. The roses I received are small and have many weak light yellow long shoots, I called customer care, she admitted that the plants were much smaller this year due to bad weather and late crop, she also acknowledged those weak yellow long shoots. However she said plant them anyway and see if they will grow. The rep said that I have 90 days warranty. When I asked if they can send better quality replacement since weak plants are prone to diseases and can spread disease to my other roses, I don't want to take the risk with these weak plants. Customer service rep said she was not allowed to send replacement or refund under upper management guidance since the plants are still alive, even though she admitted they were small with weak shoots. When I asked to speak to a supervisor, she said she was one of the supervisors. Finally she said the only thing she could do was to forward the photo to the horticulturist and see what the horticulturist will say.

This is such a bad experience. First they send the rose out much later than originally stated, secondly they do not take responsibility for weak plants. They ask us as consumer to spend time and engergy to work with their weak unhealthy plants. This is just not accepable!

Now I just wish that I have never ordered from them in the first place. I want my money back!!


On Apr 28, 2017, Jackson & Perkins responded with:

"On May 1, 2017 11:08 AM, Jackson & Perkins responded with:

Please accept our apology. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected] "


Negative guineapigme
(1 review)
On Apr 28, 2017, guineapigme Saratoga, CA wrote:

I am disappointed and very frustrated. This is the second year I ordered roses from Jackson & Perkins - and I ordered a lot of roses.

Similarly to last year, they came compromised and have not begun growing. They are basically just sticks. Their 48 hour return policy does not make sense for roses that need time to wake up. It has been several weeks. I see similar feedback from others all over.
I took proper care to put them in the dirt and water them immediately.

I would not risk a rose purchase again.


On Apr 28, 2017, Jackson & Perkins responded with:

"On May 1, 2017 11:01 AM, Jackson & Perkins responded with:

I am so sorry to learn that your roses are not doing well. The 48 hours timeframe is to report issues the plants may have upon arrival, not after planting.

Angela D
Jackson and Perkins Sale Associate
[email protected]


On May 1, 2017 11:03 AM, Jackson & Perkins added:

Please contact me directly with your order number and issues and I will be happy to look into this for you.

Angela D
Jackson and Perkins Sale Associate
[email protected]"


Negative HoytBacon
(1 review)
On Apr 4, 2017, HoytBacon Los Angeles, CA wrote:

I ordered in December 2016. I received no status, but two of three bare roots showed up in late March. I had no warning, and was out of town. They dies, even though they were soaked in water and planted properly. The third plant never arrived. I called and spoke at length to "Marla" who promised to call back. She did not.
I emailed three times--no response.

DO NOT order from this company. Although they used to have a good reputation, they no longer serve their customers. I will report them to the Better Business Bureau in California, as they committed these acts over State lines,.


On Apr 4, 2017, Jackson & Perkins responded with:

"On Apr 4, 2017 11:03 AM, Jackson & Perkins responded with:

I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected]"


Negative bea2017
(1 review)
On Mar 31, 2017, bea2017 Northridge, CA wrote:

I found some older J&P gift cards and called to verify if the balances were still valid. The customer service rep told me that the gift cards expire in a year. I mentioned that gift cards never expire in California where I am at but was told that they do expire in Southern Carolina. I am not sure if J&P can sell gift cards to other states and then say that the gc's expire after a year??

I bought most of my rose plants from J&P years ago and am very disappointed with the lack of service I got today.


On Mar 31, 2017, Jackson & Perkins responded with:

"On Mar 31, 2017 12:48 PM, Jackson & Perkins responded with:

Please contact me directly with your Gift card numbers and let me look into this for you.

Angela D.
Jackson and Perkins Sale Associate
[email protected] "


Negative CAGardenNut
(1 review)
On Mar 20, 2017, CAGardenNut Vacaville, CA wrote:

Buyer beware, this company does not stand behind it's products. David Austin rose company offers a 5 year guarantee on their roses. The 90 day return policy of J&P is ridiculous, what rose dies in 90 days, and what do you really know about a bare root rose at the 90 day point. My husband ordered 2 roses from J&P for me last year for a "moon garden" I was putting in. We purchased 2 Moondance roses. They were supposed to be white, floribunda and fragrant. They've been in the ground one year, and the plants are none of those 3 things. The roses are weak, individual stems that have tinges of red on the white petals. I tried calling to inquire, was told the 90 day return policy is firm, and the agent was not concerned that I said I posting negative feedback about the company. I had just ordered 3 bare root roses from David Austin, and was nervous after the terrible customer service I received from J&P, but was happy to find out David Austin roses come with a 5 year guarantee. In fact, I noticed that one of the roses was not the one I ordered, and they are shipping the correct one out! I asked if it was going to be too late to put the new plant in the ground, and they said not to worry, it comes with the guarantee, so if it doesn't make it, they will replace it. That is the kind of company I want to give my business to. I will not order anything from Jackson and Perkins in the future, I would not recommend anyone else buy from them unless they had no other option. I am giving these roses one more season to see if they perform the way they were advertised, and if not, I'm going to remove them and get replacements from David Austin. If the roses turn around this year, I will update this comment and let you know


On Mar 20, 2017, Jackson & Perkins responded with:

"On Mar 21, 2017 9:02 AM, Jackson & Perkins responded with:

We understand people seeking an outlet to voice their opinions and we do try our best to resolve all the complaints and concerns brought to our attention from all online garden forms. There are many factors beyond the initial guarantee period that can cause an otherwise vigorous and healthy plant to fail, most of which are beyond our control. They include severe winter weather, drought, disease, insect damage, marauding animals, etc. While proper care and winter protection will go a long way toward ensuring your plants will have a long and healthy life, even this can not unconditionally guarantee that environmental conditions will not impact the survival of your plants. Because of this, we are unable to extend our guarantee beyond the initial growing season. We apologize for any inconvenience.

Angela D.
Jackson and Perkins Sale Associate
[email protected] "


Negative wms1099
(1 review)
On Feb 20, 2017, wms1099 Dallas, TX wrote:

Posted on September 30, 2016, updated February 20, 2017
I purchased three rose bushes from Jackson and Perkins which arrived toward the end of February 2016. The holes for the plants were dug according to directions, The plants were planted, watered, and fertilized according to directions.

After several weeks, two of the three plants were not doing well, having very little growth. I've continued to care for them, but with poor results. On 9/27/16 the company was emailed regarding the issue, and on 9/29/2016 received an email that the warranty for the roses had expired and there was nothing to be done.

"I am so sorry to learn that two of your roses have not survived. Unfortunately your 90 day warranty expired on 5/24/16 and we are unable to make adjustments pasted the expiration date. Please accept our apology for any inconvenience caused."

Having purchased roses from this company for over 25 years, and given the company's hard line response, I am reticent to do further business with Jackson and Perkins, as I can ill-afford to throw good money after bad.

In my opinion, their roses are unfit for Texas soil.


On February 20th, 2017, wms1099 added the following:

Additionally, in response to their 90-day policy, I did make a phone call to Jackson & Perkins prior to expiration of their warrant, explaining little growth. I was informed to give them a few more weeks, which placed them outside the warranty period. Their statement of being "unable to make adjustments" should instead read, unwilling to make adjustments.

It is "unfortunate" that Jackson & Perkins has taken this stance. Bad news and negative experience with a company travels fast amongst consumers.
On Feb 20, 2017, Jackson & Perkins responded with:

"On Sep 30, 2016 8:58 AM, Jackson & Perkins responded with:

I am sorry to hear you are dissatisfied with our service and Guarantee. Please accept our apology. Jackson and Perkins does its best to ensure all plants and products arrive in excellent condition. As our Guarantee states, If your plants have received our recommended care and doesn't perform to your satisfaction, notify us and we will replace it free of charge or provide the cost of the product as credit toward a future purchase. If we are notified of any issues or concerns within the guarantee period we would be happy to resolve the issue.

To ensure that each living product has adequate opportunity to perform, we've established the following guidelines for reporting problems:

ēRoses, bulbs, perennials, trees, and shrubs: ◦For plants received in Spring, contact within 90 days of delivery.

◦For plants received in Fall, contact us by May 30th of the year after receipt.

We apologize for any inconvenience caused.

Angela D.
Jackson and Perkins Sale Associate
[email protected]


On Feb 21, 2017 9:31 AM, Jackson & Perkins added:

I am so sorry to learn that you disagree with our guarantee policy. We do our best to ensure that all of our products arrive in excellent condition. Our plants are ready to go into your garden upon arrival. If the plant material does not arrive with a viable root stock, please let us know right away. As stated: "...we will gladly resolve the issue, offer gardening assistance, or provide a company credit equal to the value of the product." As you stated when you called you were advise to allow a few weeks and re-advise us, even though it pushes you outside of the Guarantee timeframe we extended the warranty to allow the extra time. However we do not extend into the Fall season, we would have needed to be contacted within just a few weeks. Send me your order information and let me investigate for you please.

Angela D.
Jackson and Perkins Sale Associate
[email protected]"


Negative DrGinna
(1 review)
On Dec 15, 2016, DrGinna Potlatch, ID wrote:

I ordered 4 wreaths. With shipping costs of $14-$16 each, I assumed timely shipping. After a week, the products had not arrived. I called to cancel the order as I found another company with one-day shipping.
I emailed J & P numerous times to stop shipment. No response. I wrote again and finally got a response about 10 days later..."Oh, those shipped. Sorry." I wrote again to say we would return the wreaths as I ordered elsewhere and the products were already delivered...with free shipping! No response after that. This was especially disappointing as J & P slashed prices on the products I ordered and started free shipping.
Customer service with this company is non existent. I will never order from them again.


On Dec 15, 2016, Jackson & Perkins responded with:

"On Dec 19, 2016 2:12 PM, Jackson & Perkins responded with:

Please accept our apology, during the Holiday season our emails do get many days behind due to the sheer volume we receive, it is best to always call for those important issues. I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation.

Angela D
Jackson and Perkins Sale Associate
[email protected]"


Negative BlackthumbJack
(1 review)
On Nov 11, 2016, BlackthumbJack Aiken, SC wrote:

Oct 8, 2016
The shipment arrived on time and was cleverly packaged. However, I was extremely disappointed by the poor quality and condition of one of my 2 plants I ordered( one-quart roses). One was in good condition with nice green foliage and appeared healthy. The other was nearly dead, with many leaves having fallen off and the other mostly quite yellowed. I have planted both and the healthy one is doing fine, while the other is now basically leafless, although it does appear to be "hangin' in there", with the thorny stems still green and one stem with a few green leaves that seem to be ok. Being my first foray into mail order gardening, perhaps my expectations were too high. In any event, I'll most likely go to brick and mortar nurseries in the future, although it is difficult to find large selections. I was hoping for a better outcome.


On Nov 11, 2016, Jackson & Perkins responded with:

"On Nov 11, 2016 5:45 PM, Jackson & Perkins responded with:

I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected]
"


Negative iambmj
(1 review)
On Oct 7, 2016, iambmj Vista, CA wrote:

I received my order yesterday of 13 different plants. I ordered them 2-3 months ago and I have been waiting for the optimal planting time to receive them. They look really, REALLY bad! I called right away and spoke to a representative that was kind and she is still helping me. I was told to take everything out of the packaging and let them sit in the shade for 3 days. After 3 days I am to send another batch of pictures to her. It has been almost 24 hours since they arrived and they look even worse today. I'm very concerned that I'm about to lose my money on dead plants. There are maybe 4 of the batch that look like they might make it. They were/are so wet, that I'm concerned that even those 4 are going to be rotten at the base and the roots. I honestly just want my money back for the entire purchase and to be done with it. From yesterday's conversation though, I do not think it's going to be that easy. It feels like it's going to be one excuse after another on why the purchase can't be refunded. I'm extremely disappointed. I've been waiting all this time and now not only do I not have anything to show for it, I'm out $170. I will do as I was asked and keep taking pics each 24 hours until Monday and then reach back out. It's very disappointing to have received them like they are and even more disappointing to have to wonder and worry that it won't be handled appropriately.


On Oct 7, 2016, Jackson & Perkins responded with:

"On Oct 7, 2016 2:15 PM, Jackson & Perkins responded with:

I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation. You are covered under Guarantee and we will stand behind our Guarantee to insure you are taken care of. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected]"


Negative kgwilcox
(1 review)
On Sep 20, 2016, kgwilcox Englewood, CO wrote:

I received 3 roses as a gift from my father-in-law. He has ordered Jackson & Perkins' roses for over 25 years. The roses were delivered in a pile of snow, at the end of April. The delivery was delayed 6 weeks from the original ship date due to the extended, cold winter in CO this year. I called J&P to inquire about what to do with the roses since the ground was still frozen. The rep advised to put the roots in a bucket of water until the ground thawed. It took several weeks for the ground to thaw. After planting the roses, we watered and waited. None of the 3 roses ever bloomed. I called to discuss options with J&P. The rep said, I am so far out of the 90 day warranty period, there is nothing she can do. I asked the rep to forward my call to a supervisor. I did not receive a call back from a supervisor, so I called again. Today, I spoke with a supervisor who told me she had to stand by the 90 day warranty, and the bad weather this spring was out of the company's control. The 90 day warranty limit is not printed on my gift invoice. There is, in fact, no information on the invoice - it is merely a packing list. I am left with 3 dead roses, a wasted gift, and no option to make the situation better. J&P has TERRIBLE customer service and is not concerned with correcting an awful situation. I will never order anything from this company. I will share my story with my friends, family, neighbors. I will tell my father-in-law to NEVER order from J&P again - especially as he establishes a brand new garden at a new home. Be forewarned, do not order from J&P. *My order # was SO1689058


On Sep 20, 2016, Jackson & Perkins responded with:

"On Sep 20, 2016 12:19 PM, Jackson & Perkins responded with:

I would like to assist in bringing a solution to your issues. Please email us with your name, address, and order number so that we may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected]"


Negative tommielo
(1 review)
On Sep 8, 2016, tommielo Tulsa, OK wrote:

I ordered a Hybrid Tea Rose from Jackson and Perkins last spring. I planted the rose plant per instructions in good soil but the plant stayed dormant all spring and summer and it never leafed or bloomed. The plant didn't look very healthy when I received it but I thought that I could give it good care and make it come to life. I was wrong. So I thought that maybe I just unfortunately happened to get a bad plant. I ordered another Hybrid Tea Rose plant from them this spring and I also ordered a Hybrid Tea Rose plant from another online nursery at the same time. When I received both plants, I planted them in the same area with same type of soil using the same planting techniques. The plant that I ordered from the other online nursery started leafing out within weeks and after about six weeks it started to bud roses. The plant that I ordered from Jackson and Perkins stayed dormant and it eventually died just like the first Hybrid Tea rose plant that I had ordered from them the previous spring. The plant once again didn't look healthy when I received it, but the plant that I received from the other online nursery looked green and healthy. It is a shame that a big nursery like Jackson and Perkins are sending people dead bad plants. I don't know how they can stay in business this way. I wouldn't order another plant from this company if they were selling them for $1, and if I could give them a 0 rating I would. Don't waste your money on their worthless plants.


On Sep 8, 2016, Jackson & Perkins responded with:

"On Sep 12, 2016 10:45 AM, Jackson & Perkins responded with:

I am sorry to hear you are dissatisfied with our service. Please accept our apology. Jackson and Perkins does its best to ensure all plants and products arrive in excellent condition. As our Guarantee states, we ask that if a plant or product arrives damaged or dead to please contact us within 48 hours. If we are notified of any issues or concerns within the guarantee period we would be happy to resolve the issue. To ensure that each living product has adequate opportunity to perform, we've established the following guidelines for reporting other problems:
ēRoses, bulbs, perennials, trees, and shrubs: ◦For plants received in Spring, contact within 90 days of delivery.
◦For plants received in Fall, contact us by May 30th of the year after receipt." We apologize for any inconvenience caused.

If you will email me your order numbers, I will be more than happy to look into a better resolution for you.

Angela D.
Jackson and Perkins Sale Associate
[email protected]"


Negative ssterle
(1 review)
On Jul 12, 2016, ssterle Nashwauk, MN wrote:

I ordered four muhlenbergia capillaris, muhly grass, plants online with Jackson and Perkins. Prior to my order I made a phone call to their company inquiring as to the viability of their being zone 4. I intended the grasses to be an annual in my zone. I do not have conditions for their being perennial. When I received this order, the grasses appeared to be in a state of dormancy. I planted two of the grasses in one location, the other two in a different location. Finally by July 2, 2016, it was apparent the plants were not viable. Around July 7, 2016, I contacted J&P to explain the situation. They told me they wouldn't warranty the plants since I'm zone 4. I explained my intentions being only annuals, that the plants never showed signs of life. I'm a modest intermediate level gardener. I know "dead plants". I thought I'd reach out to J&P again in hopes of reaching a representative that understood what my issue was. Again, she repeated their policy, no credit if I buy a plant not designated for my zone. After serious thought, I called my credit card co. to register a complaint. The credit card co. has issued a temporary credit to me while reaching out to J&P for their response. I have made my last purchase to J&P. I shouldn't have to go to this extent to reach an amicable resolution. The amount of the purchase is $27.28, not significant. The issue is I received "dead plants" from the beginning. If all of their customers are treated in this manner, it's a sad tribute to the company. I've been self employed. Customers are the bread and butter of a business.


On Jul 12, 2016, Jackson & Perkins responded with:

"On Jul 13, 2016 7:55 AM, Jackson & Perkins responded with:

I am so sorry to learn the condition of your Muhlenbergia plants upon arrival. As stated in our Guarantee, if any product was damaged in shipping or dead on arrival, notify us within 48 hours from receipt. Not knowing when you received your shipment I would like to look over your order. Unfortunately our Guarantee does state that plant ordered outside of the recommended hardiness zones will not be covered under guarantee. However, email me your order number or the name and address on the order and let me look into this for you.

Angela D
Jackson and Perkins Sale Associate
[email protected]"


Negative Lucille44
(11 reviews)
On Jun 7, 2016, Lucille44 Conroe, TX wrote:

Just received my potted Ballerina's yesterday and I am not happy. Half the leaves were yellow, looks like they sat in a hot truck all weekend. I planted them yesterday afternoon and this morning the leaves started falling off.

I notified J&P and requested replacements, they told me I had to wait 3 weeks. In 3 weeks it will be July and no replacements would survive.


On Jun 7, 2016, Jackson & Perkins responded with:

"On Jun 7, 2016 2:13 PM, Jackson & Perkins responded with:

We would like to assist in bringing a solution to your issues. Please email us with your name, address, and order number so that we may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected]
"


Negative erniesroses
(1 review)
On May 7, 2016, erniesroses North Brunswick, NJ wrote:

In the words of a famous comedian, "You can't fix stupid." After close to 30 years of doing business with Jackson & Perkins there is nothing left to continue doing business with a totally failed company. It all started when the buy-out by Harry & David, the start of the downfall. Metallic tags? None but stupid vinyl that blew away in any wind. Later the bankruptcy with the reduction of talented order staff. Then California's worst drought in a century leaving us to receiving sub-standard quality bare-root stock, many arriving with brown or dead stems that would not take after planting twice in two years. Both complaints having argue credit for. Shipment began from California to South Carolina to North Carolina to Virginia, finally arriving at my home in New Jersey. The roses in every case completely dry. Another stupid decision in marketing. Then being told that all Jackson & Perkins roses were raised in South Carolina by sales was another lie! Orders this year the first of 6 were to be in quart containers arrived peace meal over a long period of time. The the second order containing a quantity of six some being replacements for two that couldn't be delivered with the first order. That was the final blow! I canceled the order. I will not have a connection with Jackson& Perkins again in the future. I now have connected with "Heirloom Roses" out of Oregon that ships all live roses in gallon containers with free shipping without volume orders to get free shipping and a sales staff that serves the customers with the highest regard. I'm done, you just can't fix stupid because stupid is what stupid does!!!!


On May 7, 2016, Jackson & Perkins responded with:

"On May 7, 2016 12:36 PM, Jackson & Perkins responded with:

We would like to assist in bringing a solution to your issues. Please email us with your name, address, and order number so that we may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected]"


Negative mrclaude
(1 review)
On May 3, 2016, mrclaude Columbia, MO wrote:

Where to begin? Terrible product quality ( Charlie Brown wouldn't have bought these pathetic scrawny little rose bushes! What I saw on line and what I received were completely different. Their customer service department has plenty of excuses but no real answers. I was told the "demand" for roses has caused the quality of rose bushes to decline hence the "small" bushes that were delivered. Really? Not only that they substituted a different plant for something else because it didn't meet their "high standards" ( hate to imagine what the other bush looked like ) without informing me and when I complained I was told it was my responsibility to make certain my order was correct and to check the progress of it every day!. Who has time to do this? I now have to return a box of garbage back to Jackson and Perkins at my own expense and wait for a refund ( I was adamant that under no circumstance would I accept a credit ) and I would highly recommend that anyone wishing to order roses online think twice about choosing Jackson and Perkins! And just so Jackson and Perkins knows my order number was WEBJP1758300 if they care to offer a plausible reason for supplying such poor quality at such a ridiculous price. Thank you.


On May 3, 2016, Jackson & Perkins responded with:

"On May 4, 2016 3:56 PM, Jackson & Perkins responded with:

I would like to assist in bringing a solution to your issues. Please email me directly with your order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected]"


Negative chaztexs
(1 review)
On May 3, 2016, chaztexs Round Rock, TX wrote:

In March, I purchased 13 plants (3 roses & 10 perennials) from Jackson and Perkins. All arrived well except one Lithodora ' Crystal Blue' which appeared to be in shock on arrival. After planting, the other plants did well but this weak plant died off within two weeks. I contacted J&P and their response was that zone 8a was outside their recommended planting zone for Lithodora ' Crystal Blue' despite the other Lithodora ' Crystal Blue' plants thriving. I could understand if this was June to August but really...the April temperatures were supposed to be the reason? Furthermore, Lithodora ' Crystal Blue' is recommended for zones 5-9 by many internet sites and does great with partial afternoon shade in my zone 8a region.

Be forewarned, they will use any excuse to not warranty plants damaged in shipping.

Respectfully,

Chaztexs


On May 3, 2016, Jackson & Perkins responded with:

"On May 4, 2016 3:46 PM, Jackson & Perkins responded with:

We would like to assist in bringing a solution to your issues. Please email us with your name, address, and order number so that we may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected]


"


Negative lrogers1
(1 review)
On May 2, 2016, lrogers1 Roseville, CA wrote:

I bought my mom 3 roses for Christmas from Jackson Perkins and she received them today in time for spring planting in her area. Here is the problem. They were out of stock of one of the roses so they substituted a container rose (I didn't order, nor does my mom want a container rose) for the out of stock bare root rose (that I did order) When I called to get it exchanged for a bare root rose and explain our disappointment; I was told that I would have to pay a 20% restocking fee. WTF - I have to pay for your mistake?? Per their Product Guarantee they state they can substitute for an item of greater or equal value. Wouldn't it make sense that it at least be the same TYPE of item? It also says in their "fine print" that non-defective tools and gardening accessories will incur a 20% restocking fee. A container rose is neither a tool nor an accessory. I made 2 calls to Jackson Perkins and the customer service representatives were incredibly rude. Finally got to a manager- OH MY she was even worse! What a horrible organization. Looking for another place to order some pretty roses for my mom.


On May 2, 2016, Jackson & Perkins responded with:

"On May 3, 2016 9:34 AM, Jackson & Perkins responded with:

I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation.

Angela D
Jackson and Perkins Sale Associate
[email protected]
"


Negative Alphonso99
(1 review)
On Apr 20, 2016, Alphonso99 Sunnyvale, CA wrote:

I have bot more than 50 roses frm J&P over the last 20 years and never had a problem.
3 years ago I ordered 3 new climber roses and within two months of receiving them I called J&P to complain that the quality of the roses was really bad but I was told to give them time to catch and grow.
Within a year one completely died out and another was struggling( looked green but no growth on it) .
The third thrived and was doing very well. I called J&P periodically to complain / report on the situation but did not get any solution.
Now three years later while one is growing and doing well,
the other is still just a small green stump in the ground and has never grown. Two out of three roses were Lemons.
When I last called J&P I was told that they only warrantied their roses for some thing like 90 days or six months or some thing like that.
If not for my earlier experiences with J&P which were all good, based on just this last experience of mine, I would have said that this business is a fraud. I doubt I would risk buying any other plants from J&P.


On Apr 20, 2016, Jackson & Perkins responded with:

"On Apr 21, 2016 11:18 AM, Jackson & Perkins responded with:

I would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
[email protected]

"


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