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|On Apr 7, 2006, meilei Rochester, NY wrote:
3 roses I ordered from this company last year didn't survive the winter. As the other folks said there's only 60 days guarantee for us. I will never order anything from this company. A lot of risk here.
|On Mar 8, 2006, berrygirl Braselton, GA (Zone 8a) wrote:
I just got off the phone with customer service. I was calling to see if I could get a CREDIT- not a refund or a replacement- for some roses that died. I have spent a lot of $$$$ at this co. The lady told me basically that they don't guarantee them to live thru the winter??????? She talked to me like I live in an artic area where roses don't survive the winter. Most of my roses stay evergreen here in my zone.
|On Feb 5, 2006, jess_l Cranston, RI wrote:
I ordered 6 bareroot roses, 6 potted roses, and some lilly bulbs in 2004.
|On Jan 9, 2006, Pearlandvb Pearland, TX wrote:
I ordered two lavender wreaths for the ex-in-laws on 10 December with guaranteed delivery by Christmas. They never arrived. When I called on 24 December, the Customer Service rep was very nice and apologetic and said they were "still being sent, it looks like UPS has them" and refunded all of my money. They did finally arrive at their destinations in two major cities in early January, all dried out and crumbled. Kind of hard to explain to ex-in-laws.
|On Sep 13, 2005, bakal Milwaukee, WI wrote:
Ordered 12 roses last year. 5 did not look too good when I planted them but I thought they would look better after the summer. When I contacted them I was told they only have a 60 day warranty. They told me if I email them the types they would replace them as a good will gesture. I did that and have never heard back from them despite numerous emails. I will never order from them again.
|On Apr 30, 2005, rosesareredmylv Dingmans Ferry, PA wrote:
I would give them a neg but the 12 roses I recieved are doing very well concidering they are in pots on my deck because my bed is not yet ready.I am so dissapointed in the lack of communication on behalf of there staff.
On June 6th, 2005, rosesareredmylv added the following:
I wanted to up-date the saga of JP ......they sent me 2 roses in place of the lavender that they were "sold out" of which is fine, but they sent me 2 Hybrid Tea roses when I am in zone 5...duh! Also with the roses along came a bill for a buck >>> can you believe this?????
I do want to comment that my roses are doing splendid.
But I still wont change my neutral just for the sake of all the aggravation!
Donna In Pocono PA
On April 4th, 2006, rosesareredmylv changed the rating from neutral to negative and added the following:
Well It is spring 2006 and every rose except the 2 shrub roses that I purchased are extremely DEAD!!! Including the Princess Diana's they sent in place of their mix-up with the lavender which I knew would die they were Tea roses .....in my zone 5 garden they didn't have a chance. I purchased all zone 4/5 roses and a great deal of them were Austins and very much hardy for my zone.
The kicker is I purchased a total of 25 more roses from other companys & surprisingly the Home Depot and they are all showing green leaves already!!!!!!!!!
The catalog for this company looks so lovely but please don't be fooled it is a farse read the negatives from this site
before you decide to throw out a hefty chunk of $$$$$$
Happy Spring to all!!!!!!!!
|On Apr 13, 2005, Gardol Harrison, OH wrote:
I'm VERY disappointed (not the real word I'd like to use) in Jackson and Perkins..... I will never order anything from them again and I thought I should warn others: when I started my new rose garden last year, I ordered 12 rose bushes from them..... I protected them over the winter and 8 came back just fine. 4 are very dead. I just called (within the year guarantee time I thought) and the lady said they do not guarantee over-wintering their products. I said, "then you don't guarantee your products for a year?" She said, oh yes, we guarantee plants for 60 days but not over the winter". HELLOooooooooo ............ She said I could order whatever replacements I would like at 20% off....... oh yeah, sure...... I told her I would not be ordering anything from them ever again. So, just a caution to you all.
|On Mar 24, 2005, greenox New Fairfield, CT (Zone 5a) wrote:
A rose is a rose is a rose and a wrong rose is a wrong rose is a wrong rose. A wrong rose is one that isn't suitable for the growing conditions in which it will be planted. Sending it twice, can't make a wrong rose right.
|On Feb 13, 2005, AltamontNY Altamont, NY wrote:
I ordered pink Simplicity roses from Jackson & Perkins soon after they started promoting them as an excellent choice for hedges, even in colder areas. My Simplicity roses never lived up to their claims, and the company refused to make good on my order. I started with 6 roses (now down to 2) and each year they put out one unbranched stem with (usually) 2 flowers each summer. I have observed 2 other purchasers of the pink Simplicity rose near me, and their experience has been identical. I live in Zone 5, not that cold, and inasmuch as J & P used to be a NY company, I was expecting a rose that would grow here.
|On Sep 22, 2004, evanpowens Henrico, VA (Zone 7a) wrote:
I ordered three hollyhocks 'Parkrondel' (alcea rosea) and received three malva (alcea fastigiata) instead.
|On Aug 12, 2004, taramark (Zone 4a) wrote:
Picture of flower pillars shown as black.
On September 19th, 2004, taramark added the following:
To be fair to the company, I add the following:
Subsequent to my second complaint to Jackson & Perkins
noting that not one 36" piller was on the lot, the company
offered to pay the postage, or, if I wished to keep the
pillars, they suggested a substantial discount.
|On Jun 15, 2004, lilaclily Lombard, IL (Zone 5a) wrote:
I've had my ups and downs with J&P through the years. Most of the roses come on the small side but usually do okay. One rose - High Hopes - grew to 8 ft tall by its 2nd year. Their telemarketing specials are usually a bargain - I was able to get 6 Baby Blanket groundcover roses for $19.99 once and they grew 3x3 ft their first year. They are quick to refund your money if you call right away with a problem, but will try to talk you out of it.
On May 31st, 2005, lilaclily changed the rating from neutral to positive and added the following:
Well, all the roses I ordered last year came through with flying colors and no winter protection. So I placed a larger order this year - 23 roses - out of all those, only 2 had to be replaced due to broken canes. They are growing very nicely (I donated the broken ones to a nursing home I pass by often but have not been back to check if they ever recovered). The delphiniums I ordered were damaged in shipping and were quickly replaced (good thing too, none of the originals made it).
On May 9th, 2009, lilaclily changed the rating from positive to negative and added the following:
I will never, EVER order from this company again.
Many of their roses have either died or reverted to rootstock. Considering almost all of my David Austin roses continue to thrive, I know it's not because I don't know what I am doing.
They messed up my last order in 2008 which was to be a Mother's Day gift and they repeatedly assured me I would have in time. I didn't. I pushed for a full refund because they were worthless after the fact. I planted them in my garden and most of them did not survive winter 2008. I'm very glad they DIDN'T arrive in time for a gift because I would have been dreadfully embarrassed!
This year, I was briefly tempted to order a 12 rose special marked down to $89.99. Until I got to the checkout and noticed shipping was $43. Excuse me? I called Customer Service thinking there was some mistake. I was told by a very indifferent young woman that the shipping is based on the full retail price, not the 12 rose special price. I told her J&P had officially lost me as a customer, to which she replied, "Thanks for calling Jackson and Perkins, have a nice day."
|On May 25, 2004, LooneyLinda Mantua, UT (Zone 4b) wrote:
I ordered several plants from this company last fall. They
|On Apr 30, 2004, Ramnyc New York, NY wrote:
Two tree form roses purchased last summer died despite scrupulously following care instructions throughout the fall and autumn. Today I checked their site and unlike others, their items are guaranteed only for 60 days which is hardly sufficient to determine the viability of roses.
|On Apr 16, 2004, superduty wrote:
I have not ordered from J&P for 2 years due to a problem then. In January I placed an order for climbing roses and Hybrid Teas. I got sucked in to one of their J&P Cedit Cards the last time I ordered with a limit of $150.00. Now everyone knows that with J&P prices $150 will get sucked up very quickly.Well the end of March rolls around and good ole Telemarketing calls with a great deal on Simpilicity Hedge roses. Yes they said order with your J&P CREDIT CARD! OK, but I already have order placed on that account, not to Worry the Telemarketer says! So being the great rosiarian with 200+ roses I tear out a hedge, lay drip lines, and prepare soil for planting. A few days later my first bill comes from J&P, no I haven't received anything yet but I promptly pay $100 on my account, yes, I didn't beleive the telemarketer. They canceled my order with out notice!!
|On Mar 12, 2004, KarenFisk wrote:
Over a period of years I ordered numerous plants which either didn't survive or else never arrived, leaving me in a last minute lurch to find them elsewhere. However, a credit was always given to me for these. I received more credits than plants. I'm 68 years old and the waste of a season is very important to me. I stopped buying plants altogether, and restricted my purchases to arbors, trellises and misc. garden items. The first arbor (over $100.00) fell apart, and I opened a nasty cut on my leg where the hardware did not fit properly and had a sharp protrusion at the bottom. No one even responded to my complaint for either replacement or refund. I later ordered a brass memorial marker (for $35.00)which promptly fell apart and could not be used. Again, no one responded to my complaint in any form. When I finally reached someone by telephone, the representative was rude, accusing, and treated me as if I were generally senile. No satisfaction was offered or received. Now I use Jackson & Perkins catalogs for entertainment. I look at the pictures to get ideas, but then I order from someone else.
|On Jun 25, 2003, willy1035 wrote:
Quality of stock received was poor - requested replacement or credit - received neither - then J&P threated collection on my account when I refused to pay. Customer service personal were rude - overall a lousy experience which I will never repeat!
|On Jun 9, 2003, tyshee Kenai, AK wrote:
I ordered bulbs which came undersized compared to lily bulbs I ordered from another company. I ordered a tree in Feb. I waited and waited. I called them June 9th and they said they ran out and they were shipping it next year. Why would I want a tree next year? I was never notified and since I ordered it that early I should have been a priority. I ordered dwarf goatsbeard and never recieved it. I also told them, when I called, and they again said they ran out and I was scheduled to received in a year from now (next May). I could have ordered these items elsewhere and now I have empty spots that were prepared for them. They said they didn't know why I wasn't notified. The only notification I got was for a plant that I already cancelled and they told me they were unable to ship it. Unable to ship something I cancelled several months ago? They have no explanation for any of this except they ran out. They are grossly over priced to begin with on these items. I will never order from them again.
On June 23rd, 2003, tyshee added the following:
After much claling over the way Jackson and Perkin's handled my order they promised to have a supervisor call me. No one ever called so a few weeks later I called them. I sat on the phone on hold for a long time after I explained my problem. Eventually they said they were going to send me a 10% discount for all the problems I went through. I told them for someone who ordered right after their catalogue came out this was wrong and that I had saved a space for that tree. They apologized and then mailed me the 10% discount for a future order. That means nothing to me as I will never order from them again. Last years rose from them is the only rose of all the new ones I bought (from other places) that didn't survive the winter.I feel 10% isn't even a sale price and they didn't even offer to substitue another tree. Now I have to go through all the credit card statements to make sure they refunded my money. Nasty Company and the only one so far I have ever had trouble with.
|On May 8, 2003, DaisyPeach (Zone 7a) wrote:
I will not order from them again. The plants they send are tiny and their shipping costs are exorbitant. They appear to be one garden company out to make an added profit off of their shipping charges.
|On Apr 24, 2003, changspa wrote:
I have ordered from Jackson & Perkins for the last time. Year after year I have been disappointed; as one of my teachers once said, the definition of insanity is doing the same thing over and over and expecting a different result. No more insanity for me.
|On Mar 3, 2003, greenleaf52 Westland, MI wrote:
Beware the J&P gift certificates! They are not redeemable online, only through snail mail. That means that by the time your order is mailed, finally opened and then processed, they will probably be "out of stock" on the items you wanted. I want to be able to order online and know right then and there if the plants I want are really available.
On March 5th, 2003, greenleaf52 added the following:
I forgot to add that their shipping charges are also higher than most companies, especially on non-plant items that require little "handling"... $11.95 on purchase of $30.01 and $17.95 on $50.01 is,to me, ridiculous.
|On Mar 2, 2003, spiderflower Columbiana, OH (Zone 5b) wrote:
First order was okay, but later called me to solicit, BAD IDEA!
On April 23rd, 2003, spiderflower added the following:
My mother ordered last month, half of order came in, plants are very healthy, however, the remaining order will not be shipped until April 2004 but VISA has already been billed for complete order. Sounds REAL FAMILIAR to me!!!
I warned her about ordering from this company but she couldn't resist. J&P's new catalogue came today and she threw it out without even looking at it. Guess it's over for them!
|On Feb 14, 2003, Fracture Auburn, GA (Zone 7b) wrote:
I have purchased a handful of roses from J&P over the years. Some via mail order and some purchased locally. They have all been mediocre performers. I suspect one had the mosaic virus but I'm not sure. I have purchased cheap ($5) roses locally that have out-performed the J&P roses. J&P roses are ridiculously over priced in my opinion. I will not order from them again and I wish they would stop sending me their catalogs. I just shake my head and wonder who would be foolish enough to pay their prices? There is better quality available at similar prices, or even cheaper.
|On Feb 1, 2003, ALurie wrote:
My first -- and last!!! -- order from J&P was a "collection" of 1 tree rose & 3 groundcover roses (prominently featured in 2002 spring catalogue). I ordered 2 collections of Baby Blanket roses = 2 tree roses with 6 matching groundcover roses.
|On Jan 31, 2003, wookyluvr Gaithersburg, MD wrote:
In 2002 I purchased about $300 worth of perennials, annuals, and hanging baskets from Jackson & Perkins. I had nothing but problems with the order. Many items were shipped too early for my location (shipped early March to the DC area). Many items arrived in terrible condition. The annuals were almost a complete loss. The hanging baskets (containing verbena, petunias and other plants) were tiny plants and arrived dead. I ordered other verbenas, all were dead. J&P could not replace until late May. I opted for a refund. I ordered the "Deeresistable" Perennial garden for sunny areas. About half the bareroot plants were dead. J&P told me to give them several (6??) weeks. When they were still dead and I called for replacements, I was told replacements were back-ordered and wouldn't arrive for months. When the replacements came they were also in bad shape or in some cases replaced by different plants, so my plantings don't match. I gave up on it finally, after many phone calls and much irritation. I'll NEVER order from J&P again. What a waste of time and money.
|On Jan 7, 2003, mingsmimi Sharpsville, PA (Zone 5a) wrote:
If you enjoy getting small,dead bareroot clematis in dried out saw dust in the mail ...this place is for YOU! Called. replaced,,,with more dead. Ofcourse by the time you get ths things too, it could be another season. Pretty phamphlet. Same lawn trinkets year after year after year.Have since decided to save on postage and support my LOCAL greenhouses instead.
|On Dec 8, 2002, mikentx wrote:
This used to be a reliable company. Unfortunately, they seem to be squandering their name and resting on their laurels. In the past two years, they have shipped me the wrong roses, shipped the wrong replacements (which arrived with blackening bare root canes in late May. They all died.) and mislabeled plants. They shipped my father the wrong rose this past year. They never sent the promised replacement. They left plants out of the shade garden bulb package he ordered. They have quite the attitude when you try to resolve an issue with them as well. Unreliable, unresponsive and uncaring is today's Jackson & Perkins. Pretty sad, actually. They do have some very nice roses, but what's the point if you can't get what you paid for? I won't be ordering from them again.
|On May 21, 2002, buffgardener wrote:
I ordered a J&P treerose for my Mom for Mothers Day 2001. I visited her in July, and while there was some buds, it seemed to be slow, but it was not dead. So the 60 day period had expired, which I did not know about.
|On May 1, 2002, joellengundert wrote:
Shortly before March 14th I ordered 3 bare root roses from Jackson Perkins thru the computer. When I did not receive them by March 27th I contacted. I told them I had not received the roses EVEN THOUGH MY card WAS CHARGED ON MARCH 14TH. She said to wait the rest of the week - which I felt was a 'put off'. I again talked to someone and he was able to give me a date as to when to expect them - again it was a full 2 1/2 weeks AFTER the charge to my card.
|On Apr 1, 2002, sharonbrock wrote:
My parents raised me to forgive and give everyone a second chance, which is why I ordered perennials and roses from Jackson and Perkins from 1998 to 2001. Shipment dates were a joke, every one arriving 2-3 weeks early. In Missouri, one doesn't plant perennials before May 1st unless you really like throwing money away. We can have a frost as late as May 1st. I put up with this for two years. When the third consecutive shipment arrived a month early, I refused every box and sent them back. I won't even go into how long it took them to credit my account for the full amount.Of the 10 roses I ordered, not one made it through the winter to the second year. In 1999, the quality of the canes was much worse, with one arriving dead and another being not what I ordered. The replacement they sent was the exact same rose sent by mistake. A rampaging case of black spot and mold trashed the 2000 shipment. I did everything they told me to do with no luck. I pulled the canes and destroyed them. So much for J & P roses. While the majority of the perennials arrived in good shape, approximately 40% of them died AFTER the 60-day warranty expired. I would not, under any circumstances purchase another item from J & P.
|On Apr 1, 2002, melindabandow wrote:
Two Christmases ago, we decided not to put up a tree. This so distressed our youngest daughter that she ordered a very pricey tabletop tree for us complete with decorations and a string of mini lights. Had we known she was doing this I would have stopped her. I have had a few experiences with J & P over a very long period and feel that they often have a cavalier disregard for both their customers and the truth. Sadly, the little tabletop tree did not make me a believer. It was pathetic.
|On May 11, 2001, stampinit wrote:
I placed an order 05/04, Friday morning for two rose bushes which I had wanted to have for a Mother's Day gift. When I finalized the order it said I would have them by mother's day but then I noticed there was a 15.90 charge for express delivery. I didn't realize the shipping charges were going to be so high and I attribute this to my hastiness in placing the order, my error. When I noticed this I immediately called and asked them to be shipped regularly, without express shipping. The lady I spoke with was kind enough to take the express shipping off and my credit card was credited for the extra shipping charge. I assumed this would only change the delivery method on how the order was shipped, not hold the entire order up as I would interpret this as blackmail. Either you pay extra or we will be extremely slow in shipping out your product. Well, It is a week later. My credit card has been charged, and after severalemails and phone calls to get this order shipped out in a timely manner, the order was still not shipped, even after we received an email telling us it was. I spoke with an extremely rude supervisor today who said he would cancel my order and block me from ever ordering again.I cannot believe this is how they run a business. It seems like they really don't want business unless a person is willing to pay extra to have them shipped out quickly.I'm sorry but I don't need to do business with a company who lies to their customers. When I am told my order has been shipped I believe it to be shipped, not in the "process" of being shipped.
|On Apr 1, 2001, jeremyreitz wrote:
I bought 26 white Simplicity roses from Jackson and Perkins last summer. They bloomed great even after it snowed. I did everything that the info says to do for Hedge roses, but alas, this spring all but one is dead. I live in Rochester, New York and Jackson and Perkin's attitude was "too bad." They blamed it on theharsh winter ( which was actually wasn't bad) and stated their 60 day guarantee. We spent a lot of money for their roses and I feel that they should have lasted over the winter, otherwise they shouldn't be selling them to colder climates.
|On Feb 1, 2001, luber wrote:
On Feb.1, 2000 I placed an order with J&P for three bare root roses. In about 3 weeks I did get 2 of them and the 3rd Fragrant Lace, is still coming!? I did try to find what is the hold up, called numerous times, even talked to the manager once only to be told that the order will be filled and is coming. Of course my credit card was charged promptly on Feb. 1st 2000. My family and I used to order from them since 1970's but after such treatment no more.
|On Feb 1, 2001, Esoeth wrote:
I am a master gardener, last home on 5 garden tours; I love to garden and have ordered a lot, I had a very large old rose garden and grew over 200 varieties in zone 3, elevation 5,000. I have a list of my hardy roses and recomendations and favorites. Jackson and Perkins roses are not hardy; no refunds and not happy.
|On Jul 1, 2000, cornelioa wrote:
I just want to update prospective buyers from the Northeast about J & P's Simplicity Roses. After two winters I have lost 50 percent of the roses in all colors. I originally thought only the white ones were tender, but none of them are hardy. The roses that are left look terrible. They grew and looked wonderful during the first growing season, but after a few winters, they are doing very poorly. The ones that have survived are full of blackspot even after constant spraying. Carefree they are NOT!! Buyers beware!!
|On Jul 1, 2000, gloriasecor wrote:
I ordered three climbing roses from J&P in June. When they arrived, they looked like great plants. Each one had five or six canes and the roots were even budding out. After planting, however, the canes began to turn brown and die, so that each plant was left with only one good one. I have coddled and cared for them as directed, but they are "just barely surviving". I was shocked when looking at my order slip that they only guarantee things for 60 days.I would think a company of their reputedly high quality would afford their customers at least the normal one year return policy, if not the lifetime guarantee now given by many nurseries. I would have called earlier to complain, but wanted to give the plants every opportunity to flourish before calling the company. I guess my consideration of them just cost me a replacement or refund of the three roses. I also am dismayed to see that they do not have an 800 number for asking questions. Making your customers pay for this "privilege" is not what I call customer friendly. It would be nice if a person could buy one plant to see how they like it, or if they only need one to fill a certain spot, instead of having to buy three and wonder what to do with the other two. Overall, based on these things, I am disillusioned and disappointed in the company's policies and treatment of their customers. It is too bad, because they do carry things that are hard to get elsewhere, but based upon these concerns, I will not be doing anymore ordering from them in the future.
|On Nov 1, 1999, peggyraveling wrote:
I will never purchase from JP again! They charged my credit card (May 99) for a rose they weren't shipping for a year!
|On Apr 1, 1999, AliciaCornelio wrote:
I won't order from J & P again. They don't guarantee any roses over the winter. I bought 12 red simplicity roses and 12 white simplicity roses. The white ones did not winter over well here in Connecticut, and J & P refused to hear about it! I don't recommend buying the white ones if you have severe winters. Another thing that irks me is that you pay top dollar in the J & P catalog and many local nurseries carry J & P roses at a lower price, especially if they run a sale! I never buy hybrid teas from their catalog and now this year I have also seen their simplicity roses at places like Home Depot. The third and final insult is that I ordered the simplicity roses during the winter for the full price. Two weeks after they arrived in April I receive a SALE catalog where the same roses were offered at 50% off!!! They would not honor my order at the sale price like any department store that would give a customer the sale price if it occurs during a certain period of time. It didn't pay to order early. I feel ripped off.