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Comments regarding Cistus Nursery

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26 positives
No neutrals
1 negative

Comments:

RatingAuthorContent
Negative DaleTheGardener
(6 reviews)
On May 5, 2007, DaleTheGardener Tampa, FL (Zone 10a) wrote:

I use Dave's Garden Database of nurseries to find rare plants. I wanted a Acnistus australis and they are the only people who grow and have it in stock on a regular basis.

I contacted this company by email and got a reply from the 'Production Manager'. After 3 requests by email I was told that they would only ship FedEx, that it would take 10 days to arrive and that I would have to assume all risks. I pointed out to them that US Postal Service could have it here by Priority Mail in two days, that it would cost less money to ship, they would pick the package up and they would provide the shipping box for free. I was told that I would have to accept their terms, that they didn't have time to go to the post office. I pointed out that they didn't have to go anywhere, the post office is a professional at shipping.


I have been searching for Acnistus australis for almost two years. I am disappointed in the person who handles shipping for this company. The time spent answering email was wasted, they could have been spent that time getting a plant to me and they would have had one more very happy customer. The person I dealt with was lazy and border line rude.


On May 5, 2007, Cistus Nursery responded with:

"


On May 24, 2007 2:50 PM, Cistus Nursery added:

Mr. Griep has never placed an order with nor received plants from Cistus Nursery. We continue to offer thousands of plants, including three different forms of Acnistus, to our customers all over the world. We have had an amazing shipping season and are proud to have provided hard to find plant material to customers throughout the US and world. Our actual shipping costs to the east coast are often higher than the prices we charge, and that does not include pulling the plant, the packing materials and packing time and expertise. We are a small nursery and consistently try to go out of our way to accommodate our customers. Mr. Grieps expectation for our rural mail carrier to be able to pick up 20 boxes a day is unreasonable.

Below is the entire correspondence between myself and Mr. Griep, beginning with the last comments.

On Apr 25, 2007, at 3:32 PM, Dale Griep wrote:

You are either lazy or dim, I really can't tell which.

On April 25, 2007 3:12:08 PM PDT, Joshua Mccullough wrote:

Dale,

Sorry for the amount of time it has taken me to get back to you. I appreciate all the good information. Would be glad to take your order as previously stated at actual cost ($10) with our carrier, DHL. It is just too much to get alternate boxes, call the carrier, etc. so that is all I can offer at this time. I will explore your suggested method more as I am able.

Hope you have a chance to visit some day and not have to worry about shipping!

Best wishes,

Josh McCullough
Production Manager
Cistus Nursery
503 621-2233
503 621-9657 fax
22711 NW Gillihan Road
Sauvie Island, Oregon 97231
http://www.cistus.com

On Apr 18, 2007, at 2:34 PM, Dale Griep wrote:

Josh, the USPS will pick up packages, Your letter carrier would be happy to take it with them. If you ask they will give you a free box (to help keep you costs down). I am guessing that you have rural delivery.

Yes, I am willing to take responsiblity if you ship US Mail. You should be able to ship one bareroot plant via Priority Mail in a Flat Rate box for $8.10. and it will be here in 2 days. There are other options with the Post Office and they are faster than DHL or UPS. I have sent single plants for as low as 4.05. First class only takes three days.

I ship plants all over the country and it never takes over 3 days via Priority Mail.
Here is their website...

http://www.usps.com/business/welcome.htm?from=doorwaybar&pag...

Here is info on flat rate boxes....

http://search.usps.com/search?site=(USPS_com)|(News)&sort=da...
With a flat rate box (weight does not matter) you should be able to ship up to three 1gallon bareroot plants, if they are modest sized (foilage). Some places I order from have cut back the foliage a modest amount, others down to nubs and some not at all.

On Apr 17, 2007, at 2:22:59 PM, Joshua McCullough wrote:

Dale,

Our ground shipping option (DHL) costs us $10 and will be 7 days in transit. The post office is 10 miles away. If you are willing to take full responsibility for how the plants look on arrival I would be glad to process an order as such.

Best,

Josh McCullough
Production Manager
Cistus Nursery
503 621-2233 nursery
503 621-9657 fax
22711 NW Gillihan Road
Sauvie Island, Oregon 97231
http://www.cistus.com

On Apr 17, 2007, at 12:53 PM, Dale Griep wrote:

I am wouldn't mind if you bare root it in a flat rate box/priority mail with the USPS. Acnictis can handle 3 days in a box.

On April 17, 2007 12:53:02 PM PDT Joshua McCullough wrote:

Dale,

Thanks for your inquiry. That is the way our shipping is set up. It does penalize people wanting only one plant in some cases. If you are interested in ordering this and dissuaded by the shipping cost I could see about a direct shipping quote.

Best,

Josh McCullough
Production Manager
Cistus Nursery
503 621-2233 nursery
503 621-9657 fax
22711 NW Gillihan Road
Sauvie Island, Oregon 97231
http://www.cistus.com

On Apr 17, 2007, at 4:22 AM, Dale Griep wrote:

You have a plant I want, Acnistus australis 'Lago Azul'. My zipcode is 33605. Do I understand correctly that the shipping on this $12 plant is $21?
"



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