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Comments regarding Garden Crossings LLC

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270 positives
14 neutrals
3 negatives


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Positive dguser
(6 reviews)
On Jul 4, 2006, dguser Irvington, NY wrote:

I order pants online and catalogs from all companies that have good deals. It might be my luck, but I have never had such a bad experience as with my order from Garden Crossings.
Tree peonies have been on my wish list for over 2 years. I decided to order 2 tree peonies from Gardens Crossings because of their great reputation on this web site and the good price that they had on bareroot tree peonies.
My shipment arrived on time. It was packaged extremely well, but the two roots looked dead. Since I really wanted to have those plants I e-mailed to the company about the poor condition of the two plants and I panted them hoping that I was wrong about their condition.
Here is my e-mail about the two tree peonies:

On Thu, 18 May 2006 08:47:25 -0400
I received my order yesterday. The roots were extremely
well packaged but the two roots, that I found inside do
not look alive.
The Hanakisoi root looks like it was boiled - stored in
inappropriate conditions for too long.
The Hoki root is soft and moldy, looks dead to me. Same
like the other looks like it was stored for too long in
inappropriate conditions.
I really would like to get Tree Peonies, but if all your
stock is in this condition I would like to ask you to
ship me a replacement when you get new stock in good
condition and I am willing to wait until the fall. If you
can not ship replacement with better stock, I would like
to get full credit.

A company representative replied the same day with the following:

I'm sorry to hear your tree peonies arrived in poor
condition. The plants did not look like they way you are
describing them when they were packed. I'm not sure why
they went bad so fast during shipping. We will send you
replacement plants next week - hopefully they will hold up
better this time.

Best regards,
Chad Walters
Garden Crossings

I received the replacement, which was overnighted, about 4 days later. It was again packaged extremely well, but the two roots were in the same condition as the first shipment. I planted them also immediately, hopping that the experts from the company know better than me if the roots they shipped are dead or alive. As of today, about one month and 1/2 later, none of the plants has shown any sign of live. Now it is too late to ask for my money back since the company's policy is that any problem should be reported within a very short period of time after the order is received.
Based on all other customers maybe this company ships great pant stock, I however, would not recommend them to anyone looking for tree peonies.
Even if it was my fault that I tried buying tree peonies in the spring when all experts say that they should be planted in the fall, I think that Garden Crossings should not offer to sell them in inappropriate season and they should check their condition before shipping them.

On July 21st, 2006, dguser changed the rating from negative to positive and added the following:

I was contacted by Rod within couple of days after my posting and on 7/11/06 the company refunded the total amount that I paid for my order.
I will definitely give this company another chance. They seem to care about their reputation and the customer satisfaction.
Positive charlenenj
(13 reviews)
On Jun 30, 2006, charlenenj Fanwood, NJ wrote:

I've ordered SO much stuff from this company. What is up with them? Their packaging and their plants are the best out there. My latest order included a number of perennials and also 3 clematis (Prince Charles, Barbara Harrington, Regency) . I laughed when I saw the clems - despite their statement that they come in 5" square pots, these are much more mature clematis than the ones you usually get online. Mine went right into the ground. I also pulled from the box 2 big Blanket Flower (Arizona Sun), both of them moist and covered in big blooms. Don't know how the stuff could have been so good since Mr. Fedex had the package on his truck from 7 am to 7 pm all day in the high heat, when it was finally dumped on my porch. Everything perfect and how could this be since there was no shredded newspaper in the box? Love them.

On May 3rd, 2009, charlenenj added the following:

Just got a bunch of annuals (Priscilla Petunia, Geranium Caliope Red, among others), some Lavender Grosso and some other items. Beautiful foliage, nice roots and superb packing. I order over 5 times a year with GC. Love their plants.
Positive Rosekiller
(3 reviews)
On Jun 30, 2006, Rosekiller Harveys Lake, PA wrote:

I thought I knew what to expect from mail-order companies: original selections, fast shipping, but spotty availability and small plants. These guys are heaven sent! The plants arrived in great condition and are HUGE!

I'll definitely be a repeat customer.

Positive TexasTam
(16 reviews)
On Jun 29, 2006, TexasTam Plano, TX (Zone 8a) wrote:

Good lord, this is probably the best plant order I have EVER received. Even though it's been in the high 90s here in Texas all week, the dozen plants I ordered arrived from GC's Michigan nursery in pristine condition. Most shocking: they are all HUGE! After experiencing Wayside's mid-summer sale, bottom-of-the-barrel crap stock that eventually dies anyway, this is a more than pleasant surprise. On top of everything else, I got free shipping from GC, plus 10% off my order (because it totalled over $150) due to their end-of-season promotion. These guys are now at the top of my mail order list.

Positive gjb1066
(4 reviews)
On Jun 29, 2006, gjb1066 Elizabethtown, KY wrote:

The Best! I previously dealt exclusively with Bluestone and Wayside ... now I will add Garden Crossing to my list ... in fact, at the top of my list!

Positive kbarnard
(2 reviews)
On Jun 25, 2006, kbarnard Rockford, IL wrote:

I have ordered from them twice this season and I have been very happy both times. The plants were a nice size, in good condition, nicely packed and quickly shipped. They are a little more expensive than some other online greenhouses, but the extra price is well worth it.

Rockford, Illinois

Positive dave12122
(73 reviews)
On Jun 22, 2006, dave12122 East Haddam, CT wrote:

I only ordered one plant....Arundo donax variegata. However, the specimen was HUGE, practically 3 feet high with a very good root system and the packaging was incredible. Would order from GC again, and I recommend this nursery highly!

Positive formisfunction
(9 reviews)
On Jun 22, 2006, formisfunction Bethesda, MD wrote:

Had terrific positive experiences with both orders that I put in with these folks (about $200 worth overall). Ultra fast shipment, very nicely packed and healthy strapping plants. Not the cheapest mail order source, but after trying several of the other cheaper guys and having terrible experiences, I think I have to say that even though Garden Crossings is not the cheapest, it is the best value once you consider what you get, how fast you get it, and how well it is packed.

Positive phredo
(8 reviews)
On Jun 18, 2006, phredo Monroeville, PA wrote:

Ordered an "Oranges and Lemons" Guillardia as well as a couple other things a few months ago. Rec'd shipment quickly, although the guillardia didn't look the greatest (the rest of the plants were fine). I planted the guillardia anyway as I thought it would "perk up" in the bed. It didn't; bit the dust instead, but one e-mail to GC and they responded by sending me a beautiful replacement. Great customer service!

Positive Mary1NYS
(14 reviews)
On Jun 8, 2006, Mary1NYS Sherrill, NY (Zone 5a) wrote:

I recd in wonderful condition a Sambucus Black Beauty, 2 Deutzia Chardonnay Pearls, and a Niobe clematis. Packaging was suberb and plants arrived moist and bursting with life.

Positive carolrees
(28 reviews)
On Jun 7, 2006, carolrees Arlington, VA (Zone 7a) wrote:

This was my first time ordering from them and I did so based on opinions from here. I placed 2 orders close together and they both came today.

I ordered

17 clematis
1 peony
3 double dwarf platycodons
4 maltese cross lychnis
4 pink columine

I was VERY, VERY pleased. The packing was the best I've ever seen. All of the plants were in great condition and very large. In fact, I'd say that they were as large or larger than plants at the local high scale nursery. However, there selection is way better than the local nursey.

I would definitely order from them again and I highly recommend them.

On June 23rd, 2006, carolrees added the following:

Since then I've purchased

8 clematis
2 pink playcodons
5 pink tiarella
2 astrantia
6 sundown echinecea
2 pink erigeron

All arrived very well packaged with no damage and the plants were all huge and well developed with lots of follage and some in flower.
Positive nanny_56
(20 reviews)
On Jun 5, 2006, nanny_56 Putnam County, IN (Zone 5b) wrote:

I ordered 2 Echinacea's, "Sundown" which arrived first and in good condition just a couple of wilted leaves and 1 broken stem and "Twilight" which came about 2 weeks later on back order. It was not in as good condition as most of the soil had spill out and it was dry. It has started to come around now though. My only real complaint is they state 2-3 days ship time and it was actually 5 days to arrive at my home in Indiana. The shipping process started on the weekend and they arrived on Tues.& Wed.
The customer service is excellent as I did have a couple of questions and they were very prompt in their response back!


On August 10th, 2006, nanny_56 changed the rating from positive to neutral and added the following:

My "Twilight Echinacea" is still struggling as August 10, while "Sundown" is thriving and growing. Twilight is still a meager 11-1/2 inches tall with only 3 stems these plants are planted in the same bed about 4 - 5 feet apart and Twilight gets the most sun. I feel the plant will probably not survive the winter and I will be looking for a replacement plant next spring. If I happen to come across one locally before then It will be replaced sooner.
On August 24th, 2006, nanny_56 changed the rating from neutral to positive and added the following:

Wow! I was contacted through dmail that they wished to replace my "Twilight". I was very surprised but so happy. I love this plant. This was on the 17th. It shipped out late afternoon the 21st and I just received it about 15 minutes ago, the 24th.

The first words I said were "wow", "fantastic", " now THAT's a plant!" They absolutley surpassed my expectations. Shipping was much faster this time and the size of the plant
excellent. I am now a very satisfied customer!!
Thank you very much Garden Crossings & Chad!!
Positive venu209
(9 reviews)
On Jun 4, 2006, venu209 Jersey Shore, NJ (Zone 7a) wrote:

First time ordering from Garden Crossing and will definately NOT be my last time. The packing was superb, the plants practically bursting forth. The clematis is already almost halfway up the trellis as compared to one that I received from another company that is sitting still. I would highly recommend this company!!

On October 5th, 2006, venu209 added the following:

This is my second order from Garden Crossing and I know there will be a third, fourth, fifth, etc. Packing is fantastic, plants healthy and lush. I really wish GC would venture into roses :)
Positive artjean
(2 reviews)
On Jun 3, 2006, artjean Middletown, NY (Zone 5b) wrote:

Ordered 2 clematis and they are beautiful, large, healthy plants. They were packed very well. I will certainly order from GC again!

Positive LilyZ
(3 reviews)
On Jun 2, 2006, LilyZ Pittsburgh, PA (Zone 6a) wrote:

I bought a ton of plants from Garden Crossings last year and they were absolutely beautiful, well packed, and promptly shipped. The plants were all larger and much healthier than expected (especially since I received my Spring Hill order first, YIKES! *It* was pathetic!) All my GC plants are doing VERY well and I fully intend on buying more from them. The plants are actually in better shape than what my local nurseries have! You can be confident that GC will send the best, right to your door. It's well worth it.

Positive gsdluvr
(1 review)
On May 26, 2006, gsdluvr Hudson, NY,
United States wrote:

I think this company is outstanding. Although they may be a bit pricier than some other mail order places, for me it was definitely worth it. Their communication and customer service is excellent. The perennials I got from them were bigger than the "2 gallon" shrubs that I received from another company. The packaging was first rate with no plant damage and they did it without exceesive waste and NO annoying peanuts! I will definitely be ordering from them again.

Positive beaker_ch
(23 reviews)
On May 24, 2006, beaker_ch Columbia Heights, MN (Zone 4a) wrote:

Very nice plants. Well packaged and much larger that what most online nurseries send. MUCH larger. I'll order from them again.

Positive Libra1
(1 review)
On May 23, 2006, Libra1 Milwaukee, WI wrote:

I received my ordered plants from Garden Crossings today. I was very pleased. The plants were very well packaged and arrived safely. I was surprised at how large they were. They were around 10 inches tall and fully leafed out. A healthy green color. This is the first time I have ordered from garden Crossings. I have ordered many plants on-line and this is the best company I've ordered from so far.

Positive hts
(8 reviews)
On May 20, 2006, hts Sayre, PA wrote:

I have ordered several times over the last two years and have been very delighted with their service and quality of the plants. I had one negative experience which cause me to make this a neutral rating. They sent me three astra pinks Platycodon. As usual they were in their 2 quarts containers but the roots system took up only the top 1/4 of the pot if that much. When i tried to remove the plant from the pot it separated from the rest of the soil. I called and was told that this plant has shallow root system. My question is why put it in such a big pot and charge for the dirt. I suggested mybe change the size of the pot for those plants that wont fill their std size.

On July 11th, 2007, hts changed the rating from neutral to positive and added the following:

Since my last posting I have ordered multiple other times. I can honestly say that they will try to correct any errors or mishaps with their shipments. All of their plants are healthy and should do well in your gardens. This nursery is one of three that I would rate as tops.
Positive ckk
(3 reviews)
On May 20, 2006, ckk Southern, NH (Zone 5b) wrote:

This was my first order with the company. I placed a large order, and all plants arrived in perfect condition. It was obvious that the packing was done with care. The plants were large and exactly as promised. I would definitely do business with them again.

On April 5th, 2007, ckk added the following:

Just received my early spring order - the plants arrived in perfect condition despite the severe weather we've been having. I called to verify the acceptable temperature range for "cold tolerant" on the labels, and the customer service rep was very concerned to find out if they had arrived in good condition. What a great company!
Positive catsup
(4 reviews)
On May 17, 2006, catsup harborside,
United States wrote:

i have been flower gardening for years and i have ordered plants online many times from some highly regarded nurseries. this was my first order from garden crossings. it arrived in simply excellent condition, it was packed perfectly to survive the transit. and, much to my happy surprise, all of the plants were quite large and growing nicely. i have never received such robust, healthy plants from anywhere else. the only thing else i can think to say is . . . WOW!!!

a gardener in Maine

Positive Cottage_Rose
(14 reviews)
On May 16, 2006, Cottage_Rose (Zone 5b) wrote:

I placed my first order with this business based on some comments I read on Daves Garden and because they are located in my general area.
Aside from an initial customer service goof up on when to send my order (they sent them sooner then I asked and charged my debit card before I was expecting them to) the plants are top quality and were very well packed for shipping.
Plants are a little pricey but probably worth it.
Great selection of plants with new and interesting varieties not always available from other sources.
Thank you Garden Crossings!

Positive srodarte
(11 reviews)
On May 16, 2006, srodarte Springfield, OH wrote:

All I can say is... WOW!!!!!!!! My order came today (on time) and they're incredibly large, healthy, beautiful plants, in better shape than I can find at my local garden store. I will absolutely order from Garden Crossings again and again and again!

Positive bellarosa9966
(5 reviews)
On May 13, 2006, bellarosa9966 Woodstock, IL (Zone 5a) wrote:

I was very pleased with the plants I received from Garden Crossings. This was my first time ordering from them and the plants were large, healthy and well packaged. I had even changed my order twice and they were great to deal with this. I would definitely recommend that you order from them.
By the way, I ordered three (3) clematis and (3) hydrangeas 'Quick Fire'. They have a great selection of hard to find perennials, shrubs and clematis. I can't say enough good things about them. I'll definitely be re-ordering from them!

Positive mst72
(1 review)
On May 13, 2006, mst72 Freeport, IL (Zone 5a) wrote:

My clematis plants arrived today in super condition. Unusually good sized plants and very healthy looking! The service and communication was terrific. A very friendly company who truly tries to do their best for their customers. I ordered a Roguchi and a Avant-Garde Clematis, two that I have not myself seen prior. It was nice to see some unusual varieties. Thanks Garden Crossing!

Positive MIKKIM
(2 reviews)
On May 13, 2006, MIKKIM Byron, IL wrote:

I received the largest and most healthy plants I have ever gotten by mail order in 10 years from Garden Crossings in Michigan. Their plants are GREAT!

Positive rosephan
(12 reviews)
On May 12, 2006, rosephan Hopatcong, NJ wrote:

After reading the rating here, I placed a large order (over $600) with Garden Crossings. The plants I received are HUGE, better than the plants at the local nurseries and blooming!! VERY HAPPY customer. This is the only place to order perrenials on the Web. All of the plants were healthy and established with good root systems. Packagining was flawless and even FedEx couldn't damage it. They did not make any errors on the shipment and all 50+ plants were accurate and included. VERY VERY Satisfied. Customer support is excellent and everyone is nice and friendly. Would not hesitate to order from them again and plan to do so next year. The best company I have dealt with online. A+++++++++

Positive dragonflies
(1 review)
On May 10, 2006, dragonflies Ringgold, GA wrote:

Very impressed with the quality of plants I received and the care in which they were packed for shipment. The soil was moist, the roots were nice and healthy, the plants themselves were a nice size. I also, really appreciated the fact that I could check on the status of processing and shipment at any time. Everything was on time and smooth. I will definitely be a return customer.

Positive LemonPoppy
(1 review)
On May 10, 2006, LemonPoppy Canal Winchester, OH (Zone 5b) wrote:

This is my first experience with Garden Crossing and I felt confident when I placed my order due to the number of positive comments here. I was not disappointed.

I ordered a total of 13 plants (Heucheras, Coppertina, Sambucus, Amsonia, Columbine, Delphinium and Armeria). They all arrived very large and healthy looking. They were packaged very well and were not the least bit dried out upon arrival. I unpacked them, watered them and this morning I placed them in the flowerbeds. They look right at home with the other plantings.

I'll not hesitate to order from them again.

Positive MGHTYDX
(11 reviews)
On May 7, 2006, MGHTYDX Ladera Ranch, CA wrote:

I ordered two heucheras which arrived very large and healthy. The plants have been in the ground for a week now and are already sporting substantial new growth. I am very pleased with this company.

Positive MLT
(2 reviews)
On May 6, 2006, MLT Grove City, OH (Zone 5b) wrote:

I liked this company before I ever received my first order from them, because they allowed me to add items to a completed on-line order about one week later so I could combine shipping. I also e-mailed them a question about clematis, and they sent me a very helpful, detailed response.

They notified me yesterday that my order had shipped, and I received it today! (I'm live in Ohio and they're in Michigan, but I still think that's fast.) The plants are large, and in beautiful shape. The soil was still intact and moist. These plants don't even look like they have been shipped.

I will definitely order from Garden Crossings again. Their service and product are A+++

Positive Pitimpinai
(22 reviews)
On May 3, 2006, Pitimpinai Chicago, IL wrote:

Beautiful Clematis beautifully packaged. A nice email to explain a couple concerns helped put my mind at ease. Great business & customer relation. Great job!

Positive soldiersong
(13 reviews)
On Apr 28, 2006, soldiersong North Plains, OR (Zone 8a) wrote:

I received my order today. The box had clearly been tossed about, but the plants were so well packaged that the shipping did them no harm. They were moist and padded and just fine.

I am very impressed with the size of the plants. They are the largest I've received by mail order and all look very healthy and sturdy.

Although shipping is not inexpensive, but when is it, I must say the plants themselves were fairly priced, especially considering the size, health and extremely fine packaging.

Excellent mail order nursery.

Positive rodeomom
(1 review)
On Apr 28, 2006, rodeomom Elgin, SC wrote:

Received my shipment today and I am very pleased with the size and health of the plants. Packaging protected them even though FedEx did their best to obviously sqeeze a big box through a little chute :) I am a first time customer and will become a life time customer. The entire experience from ordering online to delivery was exceptional. You can not go wrong with this company.

Positive nevadagdn
(117 reviews)
On Apr 14, 2006, nevadagdn Sparks, NV (Zone 7a) wrote:

I received my order today. The plants are large and healthy.

The box was a little banged up on arrival--NOT Garden Crossing's fault. The plants inside were NOT banged up--and that's half the point of a good box: it can take a beating without passing that beating on to the contents.

A couple of the plants had a bit of freeze damage on some outer leaves, and that also is NOT Garden Crossing's fault, considering the Rocky Mountains and Wyoming are between their location and mine. I also asked for my plants earlier than is considered safe. It's still winter in the Rockies, so I'm not surprised things probably got a bit cold in the FedEx truck.

On May 19th, 2006, nevadagdn added the following:

Three shipments later, with plants all intact (excepting that freeze damage, and expected freeze damage at that), I have concluded that if the box says "Garden Crossings" on the "from" label, the Fedex guys see that as "This is a rugby ball. Kick, drop and otherwise mutilate me". Fortunately, the packing inside is sufficient to prevent the plants from being damaged. Still--to the Fedex guys: You do NOT have to emulate the gorillas in the old Samsonite ad!
On May 22nd, 2006, nevadagdn added the following:

All of the plants I received were at least 2-year-old plants, although after starting many plants from seed myself, I have come to understand that doesn't mean it will be a gallon-sized or even quart-sized plant, regardless of pot size. Nothing I received was pathetically small, even if the plants were sent in what I consider to be inappropriately large pots. Everything was, in fact, nice, large (for the age) and stocky. Even the freeze-touched plants are growing nicely now. I wonder what I won't be able to live without next year...
On October 12th, 2007, nevadagdn added the following:

I just received an order of end-of-season plant sale offerings: everthing is healthy and well-grown. One plant has suffered a bit from heat and drought, but the damage is superficial (leaf edges on older leaves are crispy). The prices were very good, and even that slightly damaged plant is well worth the price. I'll probably order from Garden Crossings next spring.
On April 25th, 2008, nevadagdn added the following:

This spring's order was very nice, although I don't think I'll order the "eco-plug" in future. For two dollars more, I get a lot more plant and a pot I'll use, use and re-use.
Positive JeanneTX
(4 reviews)
On Apr 14, 2006, JeanneTX Willis, TX (Zone 8b) wrote:

I am VERY IMPRESSED and PLEASED with the Clematis I received from Gardencrossings, They were packaged and labeled just beautifully!!..Awesome Rooted 1/2 gallon Clematis!!...Chad over at Gardencrossings is the best and so informative and helpful...I will continue to order more and more from him...His prices are great and shipping is very cheap compared to many places I have ordered from..Thanks Chad!!...Jeanne

(1 review)
On Mar 23, 2006, GODMOTHER Richfield, WI wrote:

I can't begin to describe how pleased I was with the plants I received last year! (And I ordered quite a few.) I had also ordered from other online nurseries but none could compare with the size,quality,health, and packaging of Garden Crossings plants! It's like steak vs hamburger. I already placed my first order with them this year and I'm not even going to shop elsewhere. Oh, and the service? First rate! I am now a loyal customer, and you will be too.

Positive GardeningGirl
(13 reviews)
On Jan 18, 2006, GardeningGirl Chicago, IL wrote:

Now that I'm starting to think about spring planting, I'm going back to the companies that became my favorites last year, and Garden Crossings is without a doubt number one on that list. I've given up on ordering from other sites that send the most pathetic twigs I've ever seen, over and over. Garden Crossings is the polar opposite experience - delightfully healthy plants, a great selection, reasonable prices....honestly, these are the most wonderful mail-order plants i've ever seen! Actually, they put most regular nurseries to shame as well. I am definitely a customer for life!

Positive Pixydish
(13 reviews)
On Nov 9, 2005, Pixydish Lakewood, WA (Zone 8a) wrote:

I bought 4 perennials during a sale this company had recently. They arrived professionally and ingeniously packaged, not a leaf out of place. I ordered quart sized plants and they totally filled the posts and were very healthy. I've bookmarked their website for future purchases!

On October 12th, 2006, Pixydish added the following:

Update October 6, 2006 - just received my second excellent order of plants from this company. Again, very healthy, well developed plants with good branching and full root structures. Again, very well packaged. Fast service, good plants, good prices. Hard to beat this company!

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