Comments regarding Logee's Greenhouses, Ltd.Click here to return to Logee's Greenhouses, Ltd.'s listing.
|On Mar 24, 2015, x2speed2x Ronkonkoma, NY wrote:
AVOID LOGEE'S! At least their online sales. I'm not sure if they sell locally, but if you can avoid their online sales, you would be smart to do so! I've only ordered once from them and it took them 10 MONTHS to correct an ordering issue. After my plant died (which happened to just be a rooted cutting), they continued to prolong the issue of sending a replacement. They will try to make you pay for shipping over and over again. Additionally, if they send you the wrong item, they will try to make it seem as if was your fault, even if you have order confirmation. They wanted me to jump through hoops after their mistakes. In the end, amount I paid for a 2.5'' tree cutting, I could have easily purchased an actual 2 year old tree, on its own root stock, for an additional $10 from Home Depot, plus they protect all purchases for up to a year. Had I known this, I would have completely stayed away from Logee's. While I'm sure their methods are legitimate, they fail to inform customers about all the problems they might face in the future in addition to their lacking customer service. **HOWEVER, IF YOU DO SPEAK ORDER FROM THEM AND FACE PROBLEMS, MAKE SURE YOU IMMEDIATELY SPEAK TO A MANAGER! THEY WILL TRY TO BULLY YOU AND MAKE YOU GIVE INTO THEIR RIDICULOUS UNWRITTEN POLICIES AND DEMANDS!!! REMEMBER, YOU CAN ALWAYS DISPUTE A CREDIT CARD CHARGE UP TO 90 DAYS AFTER THE TRANSACTION DATE! WHETHER YOU WIN OR LOSE, (in some cases) LOGEE'S WILL RECEIVE A CHARGEBACK FEE OF $25!!!** AVOID AT ALL COSTS!!!!
On Mar 24, 2015, Logee's Greenhouses, Ltd. responded with:
"On Apr 8, 2015 8:21 AM, Logee's Greenhouses, Ltd. responded with:
We apologize for disappointing you with our customer service. We care greatly about our customers and it is disturbing to hear of your experience. Please let us know how we can make it right for that is our goal. Our aim, as a Company, is to satisfy every person who takes the time to be one of our customers. We apologize that we fell short. It is feedback like yours that helps us to improve our Company and our customer service. I am one of Logee’s owners. Please be in contact with me so we can solve this problem for you. We want you to be happy with our plants and our service.
|On Oct 25, 2014, dodges7 Alna, ME (Zone 5b) wrote:
Have been ordering plants, both indoor and outdoor, from them for nearly 40 years. Plants are almost always larger than described and of high quality. Most have to be moved to larger pots soon after receiving. Those plants that have not survived are likely my fault as is the almost always the case with most people and plants.
|On Aug 8, 2014, cheesesauce Seminole, AL wrote:
Ordered a few fruit trees from them this month. Arrived well packed, small but healthy and showing signs of new growth. I enjoy watching their youtube tours of the greenhouse and I hope they will post more informational videos about their products in the future. Thanks!
|On Jul 28, 2014, DoreenMN88 West Sayville, NY wrote:
I ordered a butterfly bush named Miss Molly. It was supposed to be red. Both the description and image in the catalog stated it was to be red. When it arrived it was purple. I sent an email to Logee's and within a day they apologized for the mistake and sent me another. It hasn't bloomed yet, so I'm not positive it is red. But I hope it is. I also have a purple one to find a home for.
|On Mar 27, 2014, AprilsWin24 Bowleys Quarters, MD wrote:
So happy with my recent order! I ordered 3 "Stingray" Elephant Ears, a Persian Lime plant, and a Dwarf Jamaican Heliconia. All of the plants were in great shape when they arrived and were packaged amazingly- small pots with dirt and protective plastic for shipping, each plant was wrapped in tissue and placed securely into a proper sized box. All of the plants are adjusting well and I couldn't be happier. Will definitely order more from them- the stock is excellent and their variety of rare plants is a bonus.
|On Mar 1, 2014, westwick Southwick, MA wrote:
I was a little reluctant to order houseplants in one of the worst winters in many years. But they said they would ship when the weather permitted. The plants arrived in perfect condition; all were healthy (a few in bud stage). I have never had plants so carefully packed and so well protected for shipping. On my second order, the experience was the same; nothing broken or damaged and no spilled dirt all over the bottom of the boxes. Everything very healthy. They have a wide variety to choose from and even have special sales periodically. I will definitely make future purchases from Logees.
|On Dec 1, 2013, reeve1 Plano, TX (Zone 8b) wrote:
Posted on July 17, 2011, updated December 1, 2013
On April 13th, 2010, reeve1 changed the rating from negative to neutral and added the following:
After a week of being so mad I could bite nails, Ashley eventually contacted me and agreed to replace everything that I had problems with. She was very cordial and kindly explained that they are a small company and cannot give the same guarantee that larger corporations are able to give on their plants. Instead, they put more effort into insuring that the plants that go out are all healthy, of good size, and are packed well before leaving in hopes that this would avoid too many replacements past the first 30 days that a customer has the plant. I asked that they also give consideration for plants that are dormant and that these plants receive an extra guarantee above the usual 30 days. Not just to look at the calendar and immediately say "NO" whenever someone contacts them to ask for a replacement 2 weeks past the 30-day window. Since they did eventually replace everything, we are on good terms again. I just wish I didn't have to go through the heartache and trouble I did to get what should have been offered to me in the beginning without question. Many people wouldn't have bothered to post comments here in order to get further noticed after initially being turned down by their customer support department, and probably just wouldn't darkened their door again. This is what I would have done had they not noticed my posting here. What I found is that these are really nice people who are just trying their best to run a successful business. So, I retract my negative comments and give them a neutral pending the arrival of my replacements and a more positive and consistent initial attitude with the customer.
On April 16th, 2010, reeve1 changed the rating from neutral to positive and added the following:
Well, Logee's did the unexpected and went way above and beyond what they needed to in order to fix my problem and make things right again. These are very good and proud people and I'm sure now that my problem was an isolated incident. If it wasn't, I know that if it does happen again they will make every effort to take care of it, pronto!
Problems happen, new people make mistakes, sometimes the wrong things are said. I just needed to remember to give people a chance to make it right. Logee's did this in spades and I would recommend them to anyone looking for rare and unusual plants. They do carry the best quality and I've been around the block several times. Logee's has proven that they will take care of you. Good luck and Happy Gardening.
On July 17th, 2011, reeve1 changed the rating from positive to negative and added the following:
I have quit buying from Logees. As an accomplished gardener of over 40 years, my house and garden are full of plants as much as 25 years old. However, over 4 years of dealing with Logees, nothing I have purchased from them typically survives for more than a year. I've spent well over $1500.00 with them to date and I have maybe 5 plants still living. Many of the plants I've received have had very small root systems. I've complained to them about their deceptive pot sizes, whereby some plants are being grown in 1 inch starter plugs and then transferred to 2.5" or 3" containers and being sold as a larger potted plant without sufficient grow time in the new container. When you go to plant it, the dirt falls away and you have a plant in a 1 inch plug again with no roots reaching outside of the 1" plug area. In other cases, the plants just seem to be too immature to be out of the nursery environment and they never really recover from the shock of transport. I honestly think Byron is the nicest man and his main help, Ashley, could not be sweeter and more understanding. They've sent replacements in the past when I have complained. But, their plants haven't survived while those that I purchased from other nurseries have flourished. One example, I purchased (7) Hibiscus from Logees, and at the same time, I purchased (3) Hibiscus from Home Depot (The Home Depot were in slightly larger 4" pots and half the price). The main difference was the Home Depot plants had 4 times the root system. Needless to say, ALL of the Logees Hibiscus are dead now while the Home Depot Hibiscus have grown 3 times their size over the same year. I baby them, coddle them, but the Logees plants just don't respond. Finally, a Black Olive tree (12" tall) I purchased arrived in bad shape and it didn't last, but I was so disgusted that I finally quit calling them. They typically don't replace anything after 30 days without a lot of begging and unpleasantness. I could go on and on with the money that I feel I have wasted for what I received, and I suspect there are others out there having the same issues who are not speaking up and who are also no longer ordering from them.
On December 1st, 2013, reeve1 added the following:
I have had problems with Logee's and have posted them here. In doing so, Logee's will no longer conduct business with me. Maybe others who have posted problems when they occurred have also been cancelled, because mine don't appear to be the worst by far. I don't control their methods or actions. All I can do is be pleased with them or report on them when I am not, which is the purpose of this forum. I stopped doing business with them, and after waiting 3 years, I decided to give them another try to see if anything changed from before. I placed the order, everything was pleasant, I even called customer service and spoke with someone about an item on my order and at no time did they indicate that they were not accepting orders from me. I had successfully placed an order online and was excepting to receive it. Only when I called weeks later to inquire about a potential 2nd order did I find out they cancelled the 1st order and never told me. I think these actions speak for themself. I don't make this stuff up! Apparently, I'm the problem and Logee's has no fault in anything that I complained about before. Thus I have been banned from doing business with them. All I can say is Good luck in doing business with a company that conducts themselves in such a childish, emotional manner. If you can't accept criticism or comments from customers that are intended to improve you and make you better then you probably will not rise above the current problems people have been complaining about. Lately, there are as many Neutral or Negative posts as there are Positive. Sorry you feel that I am the problem.
On Dec 1, 2013, Logee's Greenhouses, Ltd. responded with:
"On Apr 4, 2010 6:32 PM, Logee's Greenhouses, Ltd. responded with:
|On Sep 25, 2013, sosreptile Fairfax, VA (Zone 7a) wrote:
Posted on July 26, 2013, updated September 25, 2013
On September 25th, 2013, sosreptile changed the rating from negative to neutral and added the following:
I still don't see myself ordering from Logees in the near future simply because they are just too expensive (both in terms of plant cost and shipping) for the quality of plants received.
However, I'm changing my rating from a negative to a neutral because Logees promptly refunded me the price I paid for one of the plants they sent me that didn't do well.
|On Aug 28, 2013, Flapdoodle Minot, ND wrote:
Last spring I ordered Disporum 'Night Heron', shown in the catalog as deep purple. The plant I received was green. When I called about it, I was told to wait a few weeks, which I did. It was still green. When I called again, I was asked to send a picture of it --which I also did, though this was difficult since I don't have a camera or a cell phone. But a friend came by and took a picture and sent it.
|On Aug 9, 2013, steamchili35 Colorado Springs, CO wrote:
Posted on July 13, 2013, updated August 9, 2013
On July 13th, 2013, steamchili35 added the following:
I will upgrade my status to a positive and reconsider staying with logees if I here back promptly on why my plant was placed in a hot lock box instead of delivered to my door. If I hadn't of retrieved my jasmine when I did from the mail box it would have been toast. My review below was a tad harsh. Heat of the moment type situation. That is why I'm moving to neutral. But I still find the way my plant was delivered unexceptable.
On July 13th, 2013, steamchili35 changed the rating from negative to neutral and added the following:
On August 9th, 2013, steamchili35 changed the rating from neutral to positive and added the following:
I appreciate the comments above logees. Thankyou. As promised I have moved my rating to a positive. I will definitely order from you guys again after getting a dismal jasminum sambac from a separate provider. My friend loves the jasmine and it is thriving now. I plan on ordering a jasminum humile from you guys next. Thanks again logees
On Aug 9, 2013, Logee's Greenhouses, Ltd. responded with:
"On Jul 23, 2013 4:26 PM, Logee's Greenhouses, Ltd. responded with:
|On Jul 28, 2013, ScienceChick The Colony, TX (Zone 8a) wrote:
I really want to give Logee's a positive rating - they have such unusual plants and their catalog gets my tropical/exotic-loving heart going. I'm not giving them a negative because some of the plants I've bought from them survived. Not many.
|On Jul 10, 2013, vorlonken Andover, CT wrote:
I'm starting with Negative but reserve the right to upgrade to Neutral at a later date. I ordered three plants from Logee's this spring. Two Iochroma and a winter hardy Passiflora (Maypop). After a longer-than-anticipated wait I received the plants. All three of them were on the scrawny side and seemed etiolated, especially the red Iochroma. And the Passiflora was truly sad, very small. For the premium prices that Logee's charges they should ship premium plants!
|On Jun 6, 2013, pupgirl Townsend, DE wrote:
Posted on June 4, 2013, updated June 6, 2013
On June 6th, 2013, pupgirl changed the rating from negative to neutral and added the following:
I heard back from Customer Service. They are double checking on the hardiness zone, and will get back to me.
|On May 22, 2013, jaimelemon St. Louis, MO (Zone 6a) wrote:
Posted on July 25, 2012, updated May 22, 2013
On July 25th, 2012, jaimelemon added the following:
I just want to add that my Ponderosa lemon cutting has done nothing but grow since I received it back in June. AND, it has put on all this new growth in consistent 100+ degree temperatures. Thank you Logee's for sending me a plant that not only has some history behind it, but also flourishes in my very novice hands. I feel like a proud mother all over again. :)
On May 22nd, 2013, jaimelemon changed the rating from positive to neutral and added the following:
I purchased a Buddha's Hand citron and a book, Growing Tasty Tropicals. When I received my package, the plant was small but in good shape, but they sent the wrong book (even though the packing list had the correct book title on it). I emailed them about the mix-up and instead of getting an apology and an assurance they they would promptly correct the issue, the first words in the email were "Can you send the wrong book back?" When I explained that I wasn't spending any more money to get what I had already purchased, they came back with "We will credit you the shipping charges when it's returned." At this point I became angry because I shouldn't be inconvenienced to fix their mistake, I just want my correct book that I ordered. So, *I* had to suggest that they send me a postage paid envelope to ship the book back. They agreed, but I feel like they should have suggested this in the beginning. They were more worried about getting their merchandise back than keeping their customer happy, and this bothers me. The only reason I am not giving them a negative is because they are fixing the problem, but I am not happy about how the resolution came about. I don't think I will be making any more purchases from them in the future. I agree with other reviewers when they say that if you can find it somewhere else you might be better off. They do have some unique plants, but they are quite small, not at all like the pictures because, when asked, they will tell you that those are pictures of the mother plants, not what you will actually be receiving.
|On May 21, 2013, MaliniS Frisco, TX (Zone 8a) wrote:
I ordered jasmine plants from Logees in Feb and requested hold date due to midwest weather conditions. Last week of April they were shipped and I received beautiful healthy plants and I am very happy. One of the jasmines bloomed today and it smells wonderful. I will not hesitate to buy again.
|On May 17, 2013, Johnboy369 Fort Collins, CO wrote:
Posted on September 1, 2011, updated May 17, 2013
On September 1st, 2011, Johnboy369 added the following:
Since I just placed another order with this company I felt it was time to comment again. My most recent order prior to this was lost by USPS. The tracking system showed it being received and processed by the facility in Connecticut mutiple times(three or four). When it did finally arrive the plants were dead and dry. Even though the problem wasn't Logee's fault, they promptly replaced the order without argument. That's a win in my book. Thanks!
On May 17th, 2013, Johnboy369 added the following:
Another great shipment from Logee's. These plants have been on my wanted list for years, but I couldn't get them until I built my greenhouse. The Sweet Almond Verbena even has flowers on it. Awesome!
|On May 12, 2013, gsteinbe Trenton, NJ wrote:
Posted on July 19, 2007, updated May 12, 2013
On May 12th, 2013, gsteinbe changed the rating from neutral to negative and added the following:
After years of not ordering from Logee's, I still get catalogs from them. The latest catalog that I got included a promotion: get $15 off any order of $75. I went to Logee's website and put a Goji Berry, a Sourwood Tree, and a Meiwa Kumquat into my shopping cart. The shopping cart total was $74.85 for just those three plants. So, I was just $0.15 away from $75. But I didn't really want to buy anything else. I emailed Logee's to see if they would extend the promotion to me, since I was only $0.15 short of the necessary total. They sent me a terse email that simply said, "Unfortunately, the promo code will not work unless $75.00 or more is spent on merchandise." Yes, that's unfortunate indeed. For them.
I emptied my shopping cart and bought the Sourwood and Goji Berry elsewhere. I'm having trouble finding a Meiwa Kumquat anywhere else, but frankly, I don't have to have one right this minute. So, I'll wait until somebody else has one available. It'll probably be considerably cheaper than Logee's anyway (as were the Sourwood Tree and Goji Berry). Legally, Logee's didn't have to give me the promotion. I'm well aware of that. I was $0.15 short of the necessary total. But they apparently care more about that $0.15 than they do about the $74.85 (minus the $15 promotion but plus shipping) that I was willing to spend. If they don't care about losing $74.85 in sales over $0.15, then I don't feel any inclination to buy anything from them again.
|On Mar 11, 2013, ransom3 Zephyrhills, FL wrote:
I ordered 4 plants from this company about a week ago. The shipment of my plants arrived in two days. They were 2 Bouvardia longiflora, 1 Ipomoea andersonii and 1 Gardenia coronata.
|On Mar 7, 2013, Lotsofloveforpl Phoenix, AZ wrote:
My experience with Logee's has been wonderful. The plants are well-packed when shipped. They are also prompt in answering my e-mails. I ordered two Miracle Fruit plants in December, and they are doing very well. They were growing so large that I was advised to transplant into non-glazed terra cotta pots. I did so two weeks ago and they are thriving. I can hardly wait to get my berries. Thank you, Logee's.
|On Feb 26, 2013, Debsroots Northwest, MO (Zone 5a) wrote:
I received my order of eight begonias and am very happy with the size of the plants and the care they took in packaging my shipment.
|On Feb 2, 2013, esanita Tyaskin, MD (Zone 7a) wrote:
I agree with some of the comments that Logee's plants are quite expensive. However, in my several orders to them, all the plants arrived in great condition, very well packaged, good size, and are all growing well. It's also true, as mentioned, that they carry plants that cannot easily be found anywhere else, which is the main reason I started ordering from the.m
|On Feb 2, 2013, crazy_for_abies Fresno, CA wrote:
I ordered eight edible plants that I cannot find in any local nurseries: a dwarf maher star fruit, two different dwarf mulberries, two honeyberry plants, a china blue vine, an australian beach cherry, and a miracle fruit. My plants arrived yesterday, and I am very pleased with the quality of the plants I received.
|On Oct 23, 2012, cr8031 Chelmsford, MA wrote:
Most orders are fine but for a few I could never get the foliage on some plants to look like the catalog photos. For example, there are Rex begonias for sale with sharply contrasting leaf color variations. What the catalog shows as white, on my plants has proven to be a dull light green, no matter what light exposure I have tried. The same is true of the recently ordered "Peacock Plant. There is no white showing in the foliage while the catalog clearly shows white. I asked Logees if they used photo enhancement for catalog pictorials and they denied that was their practice. Perhaps my skills are deficient, but I must wonder about those catalog images as being accurate depictions of the product.
|On Aug 9, 2012, cowboygardener Slaton, TX (Zone 7b) wrote:
I placed an order on July 10 and didn't receive any information after the initial order confirmation. I would check their website and everything in my order was "in progress". Finally, I called this morning to inquire and was told it was too hot to ship to Texas. I cancelled the order. By the way, I just checked their website and my order is still listed as "in progress" and not "cancelled".
|On Aug 7, 2012, Barrysewall Larsen, WI (Zone 5a) wrote:
Even though I am a young guy, I am currently going to school to get a Horticulture Technician degree. I know lots of plants when I see them and from my experience with Logee's obviously they are making lots of cash! For what do you ask? Small tiny plants that are shipped at the stated shipping price but honestly, whomever it is that knows how to create a new plant from whatever species it is must be smarter than a genious. I'm literally serious. I've ordered from them before but from my intuition, I don't really think that these plants I ordered were considered 'real' in my mind.
|On Aug 2, 2012, ACsAgapePlants Mesa, AZ (Zone 9a) wrote:
I placed an order from Logee's Greenhouse on June 2nd, and I still haven't received my Hoya Lauterbachii. At first, I was told it was too hot to ship, now they just aren't responding to my emails. It shouldn't take this long to ship 1 hoya. Of course they already took the money from my credit card. Has anyone else had this problem with them?
On Aug 2, 2012, Logee's Greenhouses, Ltd. responded with:
"On Aug 3, 2012 10:49 AM, Logee's Greenhouses, Ltd. responded with:
|On Aug 1, 2012, gandyman33 Saint Louis, MO wrote:
Posted on July 10, 2012, updated August 1, 2012
On August 1st, 2012, gandyman33 changed the rating from negative to positive and added the following:
I was contacted by Logee's Customer Service regarding my dissappointment and a replacement tree was sent. The replacement was a bigger and nicer tree. I am completely satsified and I appreciate that fact they went out of their way to provided exceptional customer service. The Logee catalog is filled with a huge variety of plants and trees so I can definitely see a future purchase. I have no reservation about recommending them to other gardners - good customer service is ultimately what we expect and deserve for our hard earned money! Thanks Logee's!!!
On Aug 1, 2012, Logee's Greenhouses, Ltd. responded with:
"On Jul 13, 2012 2:50 PM, Logee's Greenhouses, Ltd. responded with:
We apologize for your disappointment. We've looked over our records and do not see that you contacted us about your disappointment. We sent a D-mail to you, please contact us directly so that we can resolve this issue to your satisfaction.
|On Jul 31, 2012, ycn4chin Dickson, TN wrote:
I have ordered from Logee's for years. I just received two Clivia minatas from them and could not be happier. I repotted them up one pot size as they recommended, and the roots were impressive. Both plants were substantial plants for the price I paid. They are a reliable source for tropical plants that one will rarely find locally.
|On Jul 27, 2012, SuzyQ12 Ocean City, NJ wrote:
I have had mixed experiences with Logee's. Some years the plants are okay, others they're not. More often than not, the plants I have wanted are out of stock for months, even when I order early. From reading the other reviews here, it appears as though I'm not the only one with this experience. They're selection isn't as good as it once was, and their prices are too high for the size and quality of plant you get. I have found many of the plants they offer locally at lower prices with higher quality.
|On Jul 22, 2012, Eric_OH Columbus, OH (Zone 6a) wrote:
I have bought many plants from Logee's over the years and rate it as consistently one of the best sources for house plants and tropical/subtropical ornamentals.
|On Jul 22, 2012, ScentedNectar Toronto,
Posted on July 20, 2012, updated July 22, 2012
On July 22nd, 2012, ScentedNectar added the following:
After reading what MWplantman said about the viruses, I'm just going to cancel my order, right after posting this. I could handle it if the plants finally arrived (not that that's seeming likely anyways) with insects, but you can't fix plant virus diseases except with replacement using virus free (and hopefully resistant) plants. They can infect other plants as well sometimes. Maybe it's good that my order was so delayed.
|On Jul 22, 2012, MWplantman Albany, NY wrote:
Posted on January 25, 2012, updated July 22, 2012
On July 22nd, 2012, MWplantman changed the rating from positive to negative and added the following:
I visited Logee's this past weekend and was very disappointed. Firstly, I was practically ignored then treated as a burden when seeking assistance from the staff. Also, their selection has gotten pitiful. I had only found 1 plant that appealed to me. But while searching for plants to add to my collection, I noticed that A LOT of their plants looked funky, with weird color patterning and distorted growth. This is typically a virus or some other disease. I had overheard a staff member talking about their virus problems. It is not worth risking adding it to my plants at home. So l left empty handed and will not be returning to nor purchasing more plants from Logee's. Such a disappointment.
On Jul 22, 2012, Logee's Greenhouses, Ltd. responded with:
"On Jul 25, 2012 2:27 PM, Logee's Greenhouses, Ltd. responded with:
Thank you for posting your comments about Logee's. We are always grateful for feedback. First, we apologize for any mistreatment from our staff. We go to great lengths to make sure our customers are well serviced. Also, we appreciate your candid comments about your concern with diseased plants. We are confident that our plants are healthy. Doing periodic testing, which is what we do at Logee’s, is the best way to detect viruses in an early stage. In the rare event that a virus is detected, the plants are immediately destroyed so the infection doesn’t spread. After 120 years in business, we take growing quality plants very seriously. We scout daily for diseases and insects and take necessary steps for pest control. Again, we appreciate your concern. We are sorry to lose you as a customer but we would rather have a customer who is happy and confident with our plants. We understand that you are not, so we sincerely apologize that we fell short of your expectations. We invite you to come to Logee’s to discuss your concerns. The owner, Byron Martin would be happy to give you a personal tour of our facilities."
|On Jul 20, 2012, 815Lucky Brownsville, TX (Zone 9b) wrote:
Placed an order on 5/30/12 for 2 Sunshine Blueberries, Michelia figo and Abutilon 'voodoo', called on 6/8/12 to ask about status of order and was told it would ship on 6/11/12. My order arrived on 6/15/12 in excellent condition despite high heat in the east. I would have appreciated an E-mail as to when my order would ship, we have a pitbull and most carriers won't enter the yard, besides we have 95 degree weather from April to November in Brownsville Tx, and you can't leave boxes unprotected in the sun. The plants are all actively growing, despite a 103 degree heat wave. The plants were bought on sale, normally a bit pricey! I will be purchasing from them again. To all of you that say that you can get it locally cheaper and larger, use some common sense, if you are dumb enough to pay for shipping, then you don't have the right to complain. The point of mailorder nurseries is to buy plants you could never get locally.
|On Jun 30, 2012, combien Seattle, WA wrote:
Posted on June 28, 2012, updated June 30, 2012
On March 31st, 2010, combien changed the rating from positive to negative and added the following:
Because of my first order was really good, I also ordered Grand Duke of Tuscany jasmine. I was very disappointed in this plant. This was the smallest plant I have ever seen, approx. 3" tall. I know I ordered the 2.5" pot, but I never expected a "dwarf" plant. Evidently the plants they are sending are getting smaller and smaller. Today I received the frost proof gardenia. I ordered the 4" pot, expecting to get a plant that should be a reasonable size. Well, was I wrong. They chopped this plant down to practically nothing. It was sent with a 17" stick, so I assume the plant may have been that size originally. They win, I will never order from them again.
On September 5th, 2010, combien changed the rating from negative to positive and added the following:
I want to change my negative rating to positive. Logee's did replace the tiny plants with very nice ones and followed-up with a phone call to make sure I was happy with the replacement. Sorry for the delay in changing my rating. I ordered 2 more Butterfly Gardenias from them which I received a few days after ordering. I was not only very pleased with the prompt shipment but with the size and quality of the plants. Although I ordered the 2.5" pots, the plants were huge and arrived in beautiful condition and full of buds and flowers. Thus, I ordered another plant today and will order some more next year. Thank you Logee's!
On June 28th, 2012, combien changed the rating from positive to neutral and added the following:
Through the years I ordered quite a few plants from Logee's. I cannot name them all since none of them survived. Some from bugs, some from "I don't know why." According to my friends I do have an amazing "green thumb," so that must not be the reason why they all died. I have not ordered from them for the past year or two. I just decided to buy all the plants I now have and which are in excellent health from local greenhouses. I saved a lot of money that way.
On June 30th, 2012, combien changed the rating from neutral to negative and added the following:
On May 14, 2012 I emailed Logee's to tell them directly that all the plant I ordered from them never survived. I never received any response, nor, frankly, I expected to receive any kind of acknowledgement. After I saw the many negative and neutral responses, I was not at all surprised. If anyone reads this comment, they will be better off purchasing plants from their local greenhouses. Believe me, it will be much cheaper and the plants will be much healthier. I definitely want to change my previous ratings to negative. I also asked them not to bother sending me anymore catalogs. The pictures are very deceiving!
On Jun 30, 2012, Logee's Greenhouses, Ltd. responded with:
"On Apr 4, 2010 6:23 PM, Logee's Greenhouses, Ltd. responded with:
|On Jun 28, 2012, Toni05 Brookfield, IL wrote:
Posted on November 6, 2009, updated June 28, 2012
On November 6th, 2009, Toni05 added the following:
My husband placed a second order from Logees. He ordered Begonia FireFlush 'Curly', Anthurium, root-grown in Lava Rock and a Dragon Fruit, (Hylocereus.)
The Anthurium is very nice, loaded w/flowers. I only wish care instructions were included for plants grown in rock..especially when sent to cold, dry climate areas.
Because I have over 300 plants, my husband can't keep track. While browsing Logees site, he spotted the Dragon Fruit..in his mind, he envisioned a plant similar to the picture, even though the ad says it's potted in a 2.5" pot for 14.95. For one, I have this plant, purchased from another nursery, four times the size for 4.99.
Instead of sending Begonia Fire Flash 'Curly' they sent a standard B. Fire Flash.
I emailed Logees, asking if I could return the Dragon Fruit. They responded asking the reason, which I explained. Apparently they didn't want this tiny, and I mean small, plant back. Guess I'll write off the 14.95 plus shipping as a loss.
They sent a second Begonia, 'Fire Flash Curely' the plant that was ordered, but honestly, I see no difference between the first and second begonias. lol. I even posted both begonia pictures on a plant forum, and others agree. It looks nothing like the B. FireFlush 'Curly' posted on their site. Color or shape.
I'm leaving positive feedback because the plants I received, 'other than the Dragon Fruit' are large, healthy specimens.
The Dragon Fruit cost should be 2.99.
Last, I wish I knew if the second Begonia was a true B. Fireflush 'Curly', the plant my husband ordered....
If a Logees rep reads GWD feedback, and curious as to the looks of the Begonia I received, I'll be more than happy to send pictures..
As a matter of fact, I'm looking forward to it so I'd know if I got the correct Begonia..Toni
On June 28th, 2012, Toni05 changed the rating from positive to neutral and added the following:
From 1994 to 2000, I was a loyal Logee's customer. At that time, plants were shipped in 4" pots and 3 times the size they are now.
Because Logee's was one of a few out-of-state nurseries that sold rare plants, I ordered... 98% were gorgeous.
Around 2000-02, they started potting and shipping in 2.5" pots, plant size decreased, but cost and shipping increased.
I placed a a few more orders, including a citrus..What was sent was a 4" dead stick. It wasn't too expensive, so I figured $$ down the drain.
I then ordered an Acalypha. It was tiny and dead. Alcalypha was in a sorry state; this time I phoned. There were other plants I ordered from Logees..many dead. I won't say it's all Logee's fault. I take blame for some, but when a plant starts off with problems, the future doesn't look too good for greens.
Customer Service was pleasant, she agreed to ship another Acalypha. It arrived quickly and large.
My thought was, 'Why wasn't a healthy and good-sized plant sent in the first place?'
It was around 2000 I discovered online nurseries. I ordered from a few places, and couldn't believe the difference.
I felt bad, because I believe there should be more family-owned businesses, but when it comes to decent plants at reasonable prices...end results, I discontinued buying from Logee's.
Since I have 350-400 plants, my husband rarely buys me plants for fear I already have one.
He heard me talk about Aloe polyphyllia 'Spiral Aloe,' and decided to surprise me.
I knew he'd ordered, since he used my computer, lol, but I didn't mention it.
The aloe is nice-looking, fully-rooted, in a 4" pot, BUT, the cost w/shipping came out to 36.90. 11.95 for shipping one, 4" plant is ridiculous. The box could have held six plants.
Also, since it's been so hot, many nurseries are adding cooling pads, some @ 2.00, others free. No cooling pad was included.
Thankfully, my Aloe was okay, but time will tell.
If Logee's is reading this, I'm sorry, perhaps you are happy with the amount of customers you have, but numbers would increase if plants were larger AND shipping less expensive.
I decided not to leave Negative Feedback because the Aloe is nice, but not worth 36.90. I don't care if shipping is seperate from cost...the money comes out of our wallets.
PS: I order from numerous nurseries and Ebay sellers. For .25 the cost of the Aloe, many send cuttings or bonus plants. Thought I'd mention it in passing..... Toni
|On Jun 16, 2012, dyzzypyxxy Sarasota, FL (Zone 9b) wrote:
First, let me say I e-mailed Logee's privately about my disappointment in the gift plants they sent, and received no response whatsoever. This in itself speaks volumes.
On Jun 16, 2012, Logee's Greenhouses, Ltd. responded with:
"On Jul 13, 2012 3:55 PM, Logee's Greenhouses, Ltd. responded with:
On Jul 25, 2012 2:35 PM, Logee's Greenhouses, Ltd. added:
We wanted to update the response to apologize for not being able to locate the original email. We just figured out last night that the email was sent to us through Dave’s Garden and that our current email address was not on website (that has been corrected today). Luckily, Dave's Garden keeps a record of every email that they forward to us, so we were able to find that email and respond."
|On Jun 15, 2012, BeeznBearz Cottonwood, ID wrote:
I ordered and recently received a 'Citrus Trio' of a Meyer lemon, a Key lime and a Sanguinelli blood orange as well as a Jaboticaba tree. The citrus arrived in very good condition. The new leaves on the Jaboticaba have died back, but otherwise it looks to be in good condition as well. The tree itself was much larger than I was expecting. All trees are under a grow light. I'll update later when/if they stabilize and start growing again.
|On Jun 5, 2012, Spry_Sprout Sacramento, CA (Zone 9b) wrote:
I've ordered two exotic plants from Logee's, and must say I'm a very satisfied customer. The first was a Murraya Paniculata, which arrived in excellent condition. It was very well packaged, with a number of precautions taken to ensure safe delivery (which I appreciate, given that it was shipped across the country to CA). It's been a few weeks and it's nearly doubled in size and remains very healthy.
|On Apr 20, 2012, Ellachan Milford, CT wrote:
Place an order for 2 plants,Top hat blueberry and Manilkara Zapodilla "Silas" late february 2012 and recieved them 2 weeks later..they arrived in good condition,well packed and plants looks healthy,the care for the plants is in box too!today plants and really doing great and happy!thanks logees!