Comments regarding Logee's Greenhouses, Ltd.Click here to return to Logee's Greenhouses, Ltd.'s listing.
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|On Aug 18, 2020, elfeik Near Kansas City, MO (Zone 6a) wrote:
Our experience with Logee's has been very spotty. About 3-4 years ago we got a Clematis which has done great. Since then bought a Night Blooming Cereus which was a complete flop. (Bought one locally for half of what I paid them which is doing great). This summer I bought a couple of Abutilons which are growing well, and a Fig which looked good at first, but now has problems. I I wrote to them about it but haven't received a reply, not even an acknowledgement they received my message.
On Aug 18, 2020, Logee's Greenhouses, Ltd. responded with:
"On Aug 19, 2020 12:40 PM, Logee\'s Greenhouses, Ltd. responded with:
|On Sep 13, 2018, queenholly Warsaw, IN wrote:
Posted on September 13, 2018, updated September 13, 2018
On September 13th, 2018, queenholly added the following:
Update: I did finally hear back from the company. Because the plant I received was not as represented on their website, I insisted on a refund, and they did give it to me. However, I'm choosing not to do business with them again, because I feel their website is very misleading, and am now gun shy.
On September 13th, 2018, queenholly changed the rating from negative to neutral and added the following:
On Sep 13, 2018, Logee's Greenhouses, Ltd. responded with:
"On Jun 11, 2018 3:01 PM, Logee's Greenhouses, Ltd. responded with:
|On May 9, 2017, piscesxander Sacramento, CA wrote:
I absolutely LOVE their plant variety for exotic items! But... I kinda hate their website... the search function is a mess. Their prices are rather high for the rather small plants you receive - but that's the exotic trade for ya. Everything arrived very healthy and is growing excellently but honestly for the price point I was expecting bigger plants. I will certainly buy from them again with the expectation that anything I order will probably take a few seasons to fully explode with growth. I do really like that they have informative videos available on several items I've ordered.
|On Apr 3, 2015, webchemist Vista, CA wrote:
Posted on November 22, 2014, updated April 3, 2015
On November 22nd, 2014, webchemist changed the rating from negative to neutral and added the following:
I rechecked Logee's site and saw they again listed the Yellow Coffee as in stock. I almost didn't order, but I'm glad I did. I did actually receive my yellow coffee this time, along with several other plants, as they had a 20% off promotion going so I decided to get a few other things and make the shipping cost worth my while. This order was sent out pretty quickly. They did screw up and mis-shipped me a Giant Potato Tree instead of a Naranjilla, but the part numbers were the same except 1 digit and they do look similar so I guess I can see that being easy to mistake. They let me keep the Potato Tree and I got my Naranjilla a week later so that wasn't really a big deal. I'll probably order again next time I see a 20% off deal.
On April 3rd, 2015, webchemist added the following:
I just received my 3rd order, and thankfully there were no mishaps this time. My Orangeberry was nice and healthy, but my poor Hibiscus was looking pretty sad, most of the leaves had damage.
|On Sep 25, 2013, sosreptile Fairfax, VA (Zone 7a) wrote:
Posted on July 26, 2013, updated September 25, 2013
On September 25th, 2013, sosreptile changed the rating from negative to neutral and added the following:
I still don't see myself ordering from Logees in the near future simply because they are just too expensive (both in terms of plant cost and shipping) for the quality of plants received.
However, I'm changing my rating from a negative to a neutral because Logees promptly refunded me the price I paid for one of the plants they sent me that didn't do well.
|On Jul 28, 2013, ScienceChick The Colony, TX (Zone 8a) wrote:
I really want to give Logee's a positive rating - they have such unusual plants and their catalog gets my tropical/exotic-loving heart going. I'm not giving them a negative because some of the plants I've bought from them survived. Not many.
|On Jun 6, 2013, pupgirl Townsend, DE wrote:
Posted on June 4, 2013, updated June 6, 2013
On June 6th, 2013, pupgirl changed the rating from negative to neutral and added the following:
I heard back from Customer Service. They are double checking on the hardiness zone, and will get back to me.
|On May 22, 2013, jaimelemon St. Louis, MO (Zone 6a) wrote:
Posted on July 25, 2012, updated May 22, 2013
On July 25th, 2012, jaimelemon added the following:
I just want to add that my Ponderosa lemon cutting has done nothing but grow since I received it back in June. AND, it has put on all this new growth in consistent 100+ degree temperatures. Thank you Logee's for sending me a plant that not only has some history behind it, but also flourishes in my very novice hands. I feel like a proud mother all over again. :)
On May 22nd, 2013, jaimelemon changed the rating from positive to neutral and added the following:
I purchased a Buddha's Hand citron and a book, Growing Tasty Tropicals. When I received my package, the plant was small but in good shape, but they sent the wrong book (even though the packing list had the correct book title on it). I emailed them about the mix-up and instead of getting an apology and an assurance they they would promptly correct the issue, the first words in the email were "Can you send the wrong book back?" When I explained that I wasn't spending any more money to get what I had already purchased, they came back with "We will credit you the shipping charges when it's returned." At this point I became angry because I shouldn't be inconvenienced to fix their mistake, I just want my correct book that I ordered. So, *I* had to suggest that they send me a postage paid envelope to ship the book back. They agreed, but I feel like they should have suggested this in the beginning. They were more worried about getting their merchandise back than keeping their customer happy, and this bothers me. The only reason I am not giving them a negative is because they are fixing the problem, but I am not happy about how the resolution came about. I don't think I will be making any more purchases from them in the future. I agree with other reviewers when they say that if you can find it somewhere else you might be better off. They do have some unique plants, but they are quite small, not at all like the pictures because, when asked, they will tell you that those are pictures of the mother plants, not what you will actually be receiving.
|On Aug 9, 2012, cowboygardener Slaton, TX (Zone 7b) wrote:
I placed an order on July 10 and didn't receive any information after the initial order confirmation. I would check their website and everything in my order was "in progress". Finally, I called this morning to inquire and was told it was too hot to ship to Texas. I cancelled the order. By the way, I just checked their website and my order is still listed as "in progress" and not "cancelled".
|On Aug 7, 2012, Barrysewall Larsen, WI (Zone 5a) wrote:
Even though I am a young guy, I am currently going to school to get a Horticulture Technician degree. I know lots of plants when I see them and from my experience with Logee's obviously they are making lots of cash! For what do you ask? Small tiny plants that are shipped at the stated shipping price but honestly, whomever it is that knows how to create a new plant from whatever species it is must be smarter than a genious. I'm literally serious. I've ordered from them before but from my intuition, I don't really think that these plants I ordered were considered 'real' in my mind.
|On Jun 28, 2012, Toni05 Brookfield, IL wrote:
Posted on November 6, 2009, updated June 28, 2012
On November 6th, 2009, Toni05 added the following:
My husband placed a second order from Logees. He ordered Begonia FireFlush 'Curly', Anthurium, root-grown in Lava Rock and a Dragon Fruit, (Hylocereus.)
The Anthurium is very nice, loaded w/flowers. I only wish care instructions were included for plants grown in rock..especially when sent to cold, dry climate areas.
Because I have over 300 plants, my husband can't keep track. While browsing Logees site, he spotted the Dragon Fruit..in his mind, he envisioned a plant similar to the picture, even though the ad says it's potted in a 2.5" pot for 14.95. For one, I have this plant, purchased from another nursery, four times the size for 4.99.
Instead of sending Begonia Fire Flash 'Curly' they sent a standard B. Fire Flash.
I emailed Logees, asking if I could return the Dragon Fruit. They responded asking the reason, which I explained. Apparently they didn't want this tiny, and I mean small, plant back. Guess I'll write off the 14.95 plus shipping as a loss.
They sent a second Begonia, 'Fire Flash Curely' the plant that was ordered, but honestly, I see no difference between the first and second begonias. lol. I even posted both begonia pictures on a plant forum, and others agree. It looks nothing like the B. FireFlush 'Curly' posted on their site. Color or shape.
I'm leaving positive feedback because the plants I received, 'other than the Dragon Fruit' are large, healthy specimens.
The Dragon Fruit cost should be 2.99.
Last, I wish I knew if the second Begonia was a true B. Fireflush 'Curly', the plant my husband ordered....
If a Logees rep reads GWD feedback, and curious as to the looks of the Begonia I received, I'll be more than happy to send pictures..
As a matter of fact, I'm looking forward to it so I'd know if I got the correct Begonia..Toni
On June 28th, 2012, Toni05 changed the rating from positive to neutral and added the following:
From 1994 to 2000, I was a loyal Logee's customer. At that time, plants were shipped in 4" pots and 3 times the size they are now.
Because Logee's was one of a few out-of-state nurseries that sold rare plants, I ordered... 98% were gorgeous.
Around 2000-02, they started potting and shipping in 2.5" pots, plant size decreased, but cost and shipping increased.
I placed a a few more orders, including a citrus..What was sent was a 4" dead stick. It wasn't too expensive, so I figured $$ down the drain.
I then ordered an Acalypha. It was tiny and dead. Alcalypha was in a sorry state; this time I phoned. There were other plants I ordered from Logees..many dead. I won't say it's all Logee's fault. I take blame for some, but when a plant starts off with problems, the future doesn't look too good for greens.
Customer Service was pleasant, she agreed to ship another Acalypha. It arrived quickly and large.
My thought was, 'Why wasn't a healthy and good-sized plant sent in the first place?'
It was around 2000 I discovered online nurseries. I ordered from a few places, and couldn't believe the difference.
I felt bad, because I believe there should be more family-owned businesses, but when it comes to decent plants at reasonable prices...end results, I discontinued buying from Logee's.
Since I have 350-400 plants, my husband rarely buys me plants for fear I already have one.
He heard me talk about Aloe polyphyllia 'Spiral Aloe,' and decided to surprise me.
I knew he'd ordered, since he used my computer, lol, but I didn't mention it.
The aloe is nice-looking, fully-rooted, in a 4" pot, BUT, the cost w/shipping came out to 36.90. 11.95 for shipping one, 4" plant is ridiculous. The box could have held six plants.
Also, since it's been so hot, many nurseries are adding cooling pads, some @ 2.00, others free. No cooling pad was included.
Thankfully, my Aloe was okay, but time will tell.
If Logee's is reading this, I'm sorry, perhaps you are happy with the amount of customers you have, but numbers would increase if plants were larger AND shipping less expensive.
I decided not to leave Negative Feedback because the Aloe is nice, but not worth 36.90. I don't care if shipping is seperate from cost...the money comes out of our wallets.
PS: I order from numerous nurseries and Ebay sellers. For .25 the cost of the Aloe, many send cuttings or bonus plants. Thought I'd mention it in passing..... Toni
|On Mar 16, 2012, SaintWood Sylmar, CA wrote:
Posted on March 15, 2012, updated March 16, 2012
On March 16th, 2012, SaintWood changed the rating from negative to neutral and added the following:
Logee's replied to my complaint and apologized for the confusion. They are shipping out my Turunji at no additional charge. While I am happy with the outcome, prompt and better communication from Logee's would have avoided the entire situation.
|On Dec 15, 2011, whitefragrance Fredericksburg, VA wrote:
Please read the review left a few reviews below this one by "Fragrantfan".I have not been able to figure out the password for that account and hence am posting it under another new account. I would like to say thank you to Logee's for taking care of the Michelia Alba problem. I left them a phone message and had given up on getting any resolution out of it.My Michelia costing $50 was sent with scales on it! But few weeks later another Michelia arrived in the mail all for free. They sent me another $50 plant all for free.That is surely commendable. However, i would stilll like to reinforce the presence of the rude lady on the phone who i talked to again a week before and she hung up in a hurry while i was in mid sentence asking about guess what??(another order ofcourse!)So, will i order again, ofcourse i will, but i do think Logee's needs to address the rude lady on the phone problem.Also, they discontinued a plant which i had ordered already but showed available on the website and nobody communicated with me about that.I was waiting for the plant and when i called,was told it has been discontinued.(Jui molle).Also i have noticed that in orders with many number of plants, to fit all plants in a single box, they ship smaller sizes,but if you order one or two plants they arrive in decent sizes.
|On Nov 4, 2011, woodspirit1 Lake Toxaway, NC (Zone 7a) wrote:
I ordered a couple of things from Logee's some time ago and they did well. I was planning to order from them again but they have dropped so much in the ratings that I may not. I wonder if Logee's has changed hands?
|On Jun 6, 2011, LOVIE2 Boston, MA (Zone 6a) wrote:
Posted on August 17, 2009, updated June 6, 2011
On June 6th, 2011, LOVIE2 changed the rating from positive to neutral and added the following:
The Persian Lime Tree mentioned in the post above died about a month later. I was gifted new meyer lemon and a satsuma orange tree in August of 2009. They are still alive and doing well. Now I know for sure the previous trees (blood orange, meyer lemon, ponderosa lemon, orange) recieved that always died within months was NOT due to my own fault. I am an experienced gardener and thought I was doing everything wrong for my citrus but I think the age of the trees are maybe too young to ship and they never get over the shock. Regardless, unless they improve their plants, I doubt I'll be using them again. I don't want to feel like I dupped anyone into buying from Logees based on my review so I had to come back and express my view. The customer service was still good which is why I am changing this to a neutral and not a negative.
|On Apr 8, 2011, esteve59 Annapolis, MD wrote:
My complaint is the same as a few others....you really don't get much for the price.
|On May 22, 2010, dracr Detroit, MI wrote:
Posted on May 15, 2010, updated May 22, 2010
On May 22nd, 2010, dracr changed the rating from negative to neutral and added the following:
I upgraded my rating to neutral because after reading my feedback here and on their web page, a Logees' customer service rep apologized and said they would make good on the order once the plants were back in stock. Since my garden is on a home and garden tour on July 17, I had decided I needed to order from another nursery and asked Logees to simply reinstate my gift certificate for a future date. If all goes well then, I'll consider my neutral rating.
|On Oct 27, 2009, smord Rockaway, NJ wrote:
Posted on August 20, 2009, updated October 27, 2009
On August 20th, 2009, smord changed the rating from neutral to positive and added the following:
Wow! I got a call from Logees within the hour and they offered to replace my plants, months after the actual problem. I'll log back again after I receive the plants if they do ok, but I'm definitely impressed by the service.
On October 27th, 2009, smord changed the rating from positive to neutral and added the following:
Unfortunately, 2 of the 4 replacement plants also came with hitchhikers - this time with caterpillars that seemed to hatch in the soil about a week after I got them. Those 2 plants died. Logees offered send me a refund, which I took them up on. THey pointed out that they use biological pest controls, so it is possible for pests to survive in the potting soil at times, which is a good point. Frustrating, but I will probably order from them again since there is no financial risk and they do have some wonderful plants. The two surviving plants are doing great.
|On Sep 11, 2009, ksgirl Allen, KS wrote:
I love that Logee's carries many unusual plants and I've ordered from them 2 times recantly.
|On Jun 21, 2005, poiboy Wallingford, CT wrote:
I struggled with the NEUTRAL because I ordered from LOGEE's twice in early 2005. I talked on the phone with them, I placed internet orders also. When I encountered small problems - I emailed - but received no response.
|On Jan 23, 2005, Emg55 Chicopee, MA wrote:
Summation: Dirty and lots of bugs.
|On Nov 20, 2004, FabienneChri Cincinnati, OH wrote:
Logees is a place where I can get things no one else will ship. Their violets are exotic, begonias are extensive, they have a wonderful selection of fragrance plants. I used to think they were the best I could get, until I tried another source and got a big shock.
|On Jun 18, 2003, ANGIED wrote:
Mailed order and check April 1st this year, specifying May 12th week delivery; check was cashed April 10th. Sort of forgot about my order til June 10th ,when I emailed to ask where my stuff was? About an hour later, a very nice customer service person called and apologized for the 'delay', and said my package had shipped the previous day (June 9th).Hmmm.Got the box the next day (Hmmm) and was disappointed to find 4 TINY crummy plants (that I paid $4-6 each for), and 2 larger crummy plants. The bouganvillea($14) actually looked as if it had spent time in a freezer, and was now in the process of dropping all it's leaves,and a hibiscus was obviously chlorotic-a $15 plant. So I sent another email, detailing my complaints. The same service person called back again; this time she had talked to the owner, who had authorized her to reship new plants and give me a full refund. Well, I didn't expect to get anything for free, but accepted. 3 days later got the replacements via Priority Mail: mostly better quality though still small, BUT they had apparently run out of the hibiscus variety I had originally ordered, and had substituted a (cheaper) one that I detest. I emailed again, to let them know I got the stuff, and it was mostly acceptable, but that I wasn't keen about the substitution. They emailed back, basically, 'Sorry'.The next day I got the refund check in the mail. I would have been very satisfied just to get good replacement plants, even though they were late, but that substitution bugs me, even for free. They get an A for good intentions,and a seductively gorgeous catalog, but there are some problems there. Unless I desperately want something in one of their catalogs that no one else has, I don't think I'd take a chance again.
|On Apr 17, 2003, buzzbee Baltimore, MD (Zone 7a) wrote:
Positive : Begonias. LOTS of them, and very nice specimens.
|On Jan 23, 2003, HortEditor Des Moines, IA wrote:
The Passifloras I ordered from Logee's were beautiful---good-sized, well-rooted plants. Unfortunately, they had mealybugs AND spider mites.
|On Nov 27, 2002, marisa16 wrote:
Placed a rather large order from them a couple of years ago - the plants that arrived were barely more than weakly rooted cuttings. None survived. May order again, but it will be a very small order.
|On Feb 5, 2002, carol Bayonne, NJ (Zone 6a) wrote:
I ordered 4 items as a gift. 3 of the 4 died (2 were citrus)causing knats in my friends solarium. Plants are not at all established, very small. When I called to complain THE MANAGER was rude twice. Their return policy is 2 weeks. They were going to give me a credit. Instead, I ordered for myself another larger citrus to give them the benefit of the doubt. The small balance was to be credited to my account. My order never arrived. My account was not credited.
On February 23rd, 2002, carol changed the rating from negative to neutral and added the following:
The Meyer Lemon I received is now flourishing. Although I have changed my rating to be fair I would view this company with trepidation.
Was the gift I sent mistreated by the receiver? Perhaps!
Would I order from them again? Probably not. I maintain their prices are high and the plants small. There are too many other options out there that handle first time customers with respect, concern, understanding; rather than with indifference.
|On Dec 8, 2001, Kelly333 Longview, TX wrote:
I have placed one order so far with them. The plants were smaller than I thought they would be. They weren't sent as fast as I thought they would be either. I will give them another try though.
|On Apr 1, 1997, marthafarrance wrote:
I have had mixed results. Once I ordered an ornamental grass (several different orders) which was consistently filled with a different plant. You probably cannot beat the selection, but I've had problems with insects on the plants. I've probably had about 50% survival rate which is somewhat lower than I would expect. I will order from them again.