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Comments regarding Logee's Greenhouses, Ltd.

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266 positives
29 neutrals
44 negatives

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RatingAuthorContent
Negative CrankySci
(2 reviews)
On Apr 1, 2021, CrankySci Alexandria, VA (Zone 7b) wrote:

Used to be a big fan of Logee's, no longer.

In 2020 I received a gift certificate to Logee's and was delighted. I carefully planned and ordered unusual plants that would do well with the setting I have (terrace garden, hot, lots of sun, containers).

I quarantined those plants in my kitchen, far away from my other plants for a month to be safe. Sadly, that was in vain.

Holy Spider Mites, Batman.
Every.single.plant. from Logee's had a spider mite eruption. I'd never put them outdoors, and they were still in the pots/soil they'd arrived in. These plants arrived with soil that was infested with spider mites.

As spider mites do, they spread and killed my indoor plants that were merely in the same room as the Logee's group (after they'd been quarantined).

I did my best with the dwarf clementine. I treated it with spinosad, actually washed the poor plant, removed all soil and submerged it to drown any clinging mites. That actually removed the mite issue, but I saw the real underlying issue when I removed the potting soil. This was a dwarf clementine tree, about 2.5 feet tall. It was in a 3" square pot. Why.

The roots were irreparably root bound-coiled like a spring. I re potted it in a special well-draining mix for citrus, did what I could and occasionally gave it little fertilizer doses. A few months go by, whenever it'd put out a new branch an older one would die. It tried to recover, but it was so severely pot bound that it finally died. When I sadly removed the tree I could see that the roots had never recovered from being so severely pot bound. No new growth.

The other plants were severely root bound, as well.

Also-I ordered a camellia and instead got some---common decorative landscaping plant? It was also riddled with spider mites and horribly root bound. I threw it away.

I was sent a bunch of doomed plants.

I lost a beautiful and lush summer savory, lemon balm and a gorgeous thyme plant that happened to be nearby and got infested.

Never ordering from Logee's again. EVER.


On Apr 1, 2021, Logee's Greenhouses, Ltd. responded with:

"On Apr 1, 2021 11:50 AM, Logee\'s Greenhouses, Ltd. responded with:

Good afternoon,
We are so very sorry to hear about the spider mites! We would like to resolve this issue for you as we understand how frustrating it can be to have plants die due to pests. Unfortunately, I was unable to locate your account by your display name, however, if you can please contact me at your earliest convenience either by phone at 860-774-8038 or by email, [email protected], I'd appreciate it. I'd like to be able to bring this up to the owners and see what we can do for you. Customer satisfaction is our top priority and I am very sorry to hear of your experience. I am available Monday through Friday from 9 am until 5 pm eastern time to take your call. I look forward to speaking with you.

Thank you,
Tina with Logee's Customer Service "


Negative ruth345
(1 review)
On Mar 11, 2021, ruth345 Potomac, MD wrote:

My mother ordered a Himalayan Lantern plant as a gift for me. I planted it per the guidance that came along with it (and read about the plant's needs online as well). It sprouted for a bit of time, but then just declined, and didn't make it more than a few months. When I reached out to Logee's to see if they could send a replacement, I received the following list of questions:
When the plant was repotted, what size pot and container was used?
What was it made of (clay, plastic, porcelain, etcetera)?
What type of soil was used upon repotting?
What was the brand – and did it contain fertilizer?
Are you providing your plant with any fertilizer?
Do you happen to know the NPK value of that fertilizer?
How often was the plant being watered?
How many hours of sunlight per day is the plant currently receiving?

There is no way that I would have had detailed records on when, exactly, I repotted it; precisely how much fertilizer I might have given; precisely how much water I'd given, and so forth. I read this as "we're going to find a reason that this was your fault." I am not a houseplant neophyte...I have dozens of plants of different types thriving under my care. Even though I didn't purchase this plant I will definitely tell my mother not to use them again - and I won't be purchasing anything from them myself.


On Mar 11, 2021, Logee's Greenhouses, Ltd. responded with:

"On Mar 11, 2021 3:10 PM, Logee\'s Greenhouses, Ltd. responded with:

Good afternoon,
We are very sorry to hear about the Himalayan Lantern. We understand that the care questions can be a little intimidating as there are several that we try to ask to determine the cause of death on the plants, but they are extremely helpful in determining if there's an issue with the stock and if it's something that we should continue to carry down the line. I'd love to look into this for you. Please contact me at 860-774-8038 between the hours of 9 am and 5 pm eastern time, Monday through Friday or by email at [email protected]. I'd like to try to resolve this for you!

Thank you,
Tina with Logee's Customer Service"


Negative Anair
(1 review)
On Aug 6, 2019, Anair Suwanee, GA wrote:

I've been a loyal customer of Logees since 2017. However, recently I've had some bad experiences with them. The first was an order that got lost in the mail. It's not the customer's fault if the order gets lost in the mail. But they just threw their hands up and said that I have to sort it with USPS which I tried. Any other company would've jumped at the opportunity to help the customer for the sake of good customer service. I literally had to beg them to send me replacements for the plants that had died by the time I managed to track the package down. Now one would think that I would learn from that bad experience. Not me! I placed another order on June 20, 2019 for plants that were showing as in stock. However, apparently, one of the items got back-ordered because the website wasn't up to date with the number of items in stock. Again, not my fault if their website isn't up to date. So long story short, I'm still waiting for the items because I used a promotional shipping coupon of $9.95. They are saying that because of that promotional shipping coupon that I used, they won't send me even the items that are in stock. Again, it's my fault for using their coupon. Worst of all, they won't even send me any update on the order. I have to call them to get an update on what's happening with the order. Never again will I do business with them.


On Aug 6, 2019, Logee's Greenhouses, Ltd. responded with:

"On Aug 7, 2019 12:30 PM, Logee's Greenhouses, Ltd. responded with:

Good morning Anair,

We apologize for disappointing you with our services. Here at Logee's we strive to make every experience an enjoyable one. It appears that we fell short here. On occasion, when plants are ordered, an issue with the plant is later found and the plant is therefore unable to be shipped out. You should have received an email stating the following:
Upon inspection of the plants you ordered, we found that one was not up to our standards, so your order has been pulled from shipping and will be scheduled to ship out again once the item is ready.
It appears that this email was sent to you on 6/25/2019. We apologize if you did not receive it. Unfortunately, the item that you ordered has not been up to our standards for shipment quite yet, which is why the order was held.
Generally, due to the shipping promotion, orders are held if any backordered items are on them so that additional shipping fees are not incurred. To resolve this for you, we are going to ship ahead the available items on your order for you at no additional cost to you. The order will leave our facility today. You should receive an email with a tracking number by the end of the day.
Regarding the previous order placed in March, we had contacted our USPS Representative to get some assistance with your missing package. We apologize that it was late to arrive. After receiving the package, on April 5th, you emailed us stating the following:
"Today, I finally received the package that was sent from Logee's on March 22nd. Of the five plants, three looks like they might make it even though they were dried out and stressed due to the delay in receiving the package.
The other two, June Plum and Carolina Jasmine, are not going to make it. I'm attaching the pictures for your reference. If you could send me replacements that would be great. Thank you for your help!"
We immediately responded to your email on April 8th (took us a few days as we are closed on the weekends) stating the following:
"Good Morning, we apologize for how your plants arrived. We have set up replacements for the June plum and Carolina jasmine. We recommend taking off the plastic wrapping and letting them adjust for 10 days. After that you can repot into a clay pot 2 inches larger and a light well- draining potting mix. Have a great day!"
We again apologize for the shortfall, on our part, with our Customer Service and we hope that you will give us another try in the future.

Thank you,
Tina with Logee's Customer Service
"


Negative mattwg
(1 review)
On Jun 7, 2019, mattwg Toledo, OH wrote:

This is in regards ONLY to their desert roses. I have ordered other things from them and have been very impressed, but not with the desert roses. I ordered 7 recently....and yes....it was VERY expensive, i even went the extra mile for overnight shipping. Only 1 out of 7 would anyone consider healthy and worth the money, and that was their 'red picotee', the only non grafted one i ordered, and that particular one i am very pleased with.

The other 6 varieties; 'chandra', 'good night', 'golden carrot', 'million star', 'immortality 2', 'yellow gift'....are not so good.....I'm watching them very closely and crossing my fingers hoping that completely changing the growing media to a gritty mix, in terra cotta pots, mixed with some micro/macro time released nutrients....sprayed with pesticide, fungicide AND cinnamon on any open wounds/cuts (natural fungicide and helps dry it out)....will lead them on a quick road to recovery.
All 6 show signs of malnutrition & leaf blight of some kind (likely bacterial, causing brown/black leaves). One of THOSE 6 was not grown well at all. 'Chandra' hardly had any root and the caudex was shriveled, thankfully only due to lack of water, my best guess is it didn't really go dormant but water was withheld anyway. 2 of those 6 have some odd looking damage, possibly sunburn? as there are 2 quite noticeable black streaks on the grafted stems. Now....this might have been fine if it were being sold like the plants on the discount rack at a big box store....but i shelled out around $400 for these babies....and they come like this? I will keep them, and i'm still willing to try some of their other desert roses....but just be warned....

If you are not familiar with growing them, i do not recommend starting with logees. Otherwise, you can get your hands on some unique hybrids you won't find elsewhere if you are willing to give an arm and a leg to put them in a "plant hospital" so-to-speak.lol. I have not bothered contacting logees....they shipped them this way, so i don't think they are going to see reason to alleviate the matter.


On Jun 7, 2019, Logee's Greenhouses, Ltd. responded with:

"On Jun 7, 2019 7:50 PM, Logee's Greenhouses, Ltd. responded with:

Hello mattwg. I apologize for the disappointment, inconvenience and the poor condition of the adeniums that you received. Please do contact us so that we can correct this issue for you. Thank you for the detailed description of the problems, that helps so that we can work with our growers and pickers so that we don't disappoint the next customer (I've already sent an email to our growers so that they can look over the adeniums ASAP). If possible providing photos would be great too. Our office is closed over the weekend, but you can email us at [email protected] or call us 888-330-8038 (M-F, 9-5)


On Jun 19, 2019 3:03 PM, Logee's Greenhouses, Ltd. added:

Good afternoon Mattwg,
We wanted to thank you again for sending us the photos of the plants. We sincerely appreciate the insight. We hope that you were able to resolve these issues for you. Please let us know if you have any other questions or concerns.

Thank you,
Logee's Customer Service "


Negative jkelly66
(1 review)
On Sep 18, 2018, jkelly66 Denver, CO wrote:

I ordered an Imperial Dragon hibiscus from them as a first time customer. It arrived healthy, and I potted it with good soil as well as adding the fertilizer that they sell specifically for hibiscus. The plant did well, and after a few months, it began to bloom. According to their website and catalogue, the description says "The heart of the flower is vibrant purple."

The photo that accompanies the description on their site and in their catalogue is gorgeous-this is why I bought it. However, the center of my blooms are a very deep red, without a hint of purple. I sent them a polite email, with multiple photos from different angles, and asked politely that they rectify the situation, and I indicated that I would take another hibiscus if I could get the actual Imperial Dragon, or that I was willing to accept store credit, as I love their catalogue and would like to be a repeat customer.

This is the exact text of their response: "Our lead grower has confirmed that this is the Imperial Dragon Hibiscus, and that the blooms will vary from plant to plant in color and intensity, but the petals, pistil and general coloring match that of the Imperial Dragon." That's it.That's all they said.

I found the tone dismissive, and was quite irritated with this response, especially considering that I used the specific fertilizer that THEY recommend and sell! This is not my first hibiscus, I know what I'm doing as far as growing them.

I wrote back and asked them to remove me from their email lists as well as their mailed catalogue. I received a curt response that I'd been removed from all lists. To their credit, they also refunded my purchase.

I suggest that they indicate in their catalogues that what you see might not be what you get. I also suggest they work to improve their customer service skills.


On Sep 18, 2018, Logee's Greenhouses, Ltd. responded with:

"On Sep 18, 2018 2:28 PM, Logee's Greenhouses, Ltd. responded with:

Good afternoon,
We apologize for the dissatisfaction with your recent correspondence with our customer service department. We strive to make each and every one of our customers satisfied with their purchases. Unfortunately, your photo was passed over to our lead grower and was confirmed to be the correct plant. Unfortunately, after making you aware of this, you did become quite angered and responded as follows:
"Ok then. I totally disagree with your assessment of this plant. The center is in no way at all purple, nor plum, nor violet, nor magenta, nor any other color other than a deep RED. I now know not to do business with your company. Please remove me from your email list, and please do not send any more catalogs."
We then responded to you by saying the following:
"Variations in the soil and fertilizer can cause color variations in the flower. We have refunded you for the Hibiscus and removed you from all future contacts from Logee’s.

Thank you,
Logee's Customer Service"

We apologize if the photo was misleading in any way and we have agreed to remove you from any future mailings per your request. We also issued you a refund for this item as well. We are sorry that we cannot rectify this issue for you and we certainly apologize that you have chosen not to do business with us in the future. If there is anything else that we could possibly do to rectify this for you, please let us know.

Thank you,

Tina with Logee's Customer Service "


Negative Auryla
(8 reviews)
On May 6, 2018, Auryla Norfolk, VA wrote:

I received a desert rose "Good Luck" and the flower was nothing like the picture. The flower color was light pink throughout and not as double. The pic they provided showed a rich deep pink center. I would never have bought such a boring pale insipid pink color like the one I received. Also, a hydrangea I bought, although I knew it came in a small container, never thought anyone would actually sell something so tiny. I can get a quart container elsewhere wiith a much larger plant.

Logees is much more expensive than other nurseries. I only buy from them when they offer something I can't find anywhere else. I will no longer buy from them. They are a ripoff.


On May 6, 2018, Logee's Greenhouses, Ltd. responded with:

"On May 8, 2018 1:44 PM, Logee's Greenhouses, Ltd. responded with:

Good afternoon,
We are sorry to hear that the plants that you purchased were not up to your expectations. We offer a 100% satisfaction 60 day guarantee on our products and we can offer you a replacement or a refund of what you received.Customer satisfaction is what we strive for here at Logee's and we would be happy to assist you with rectifying this situation. Please contact our customer service department, either by phone at 1-888-330-8038 between the hours of 9 am and 5 pm eastern time, Monday through Friday, or by email at [email protected]. We would be happy to accomodate your request.
Thank you,
Tina with Logee's Customer Service "


Negative shootingrainbow
(3 reviews)
On Mar 11, 2017, shootingrainbow GARBERVILLE, CA wrote:

Your prices are insane. So, I came to the Garden Watchdog to see if maybe you all where something extra special for the price? Then, I see that people also say that your S&H is too much as well. Just so you know......no thanks. There are plenty of rare plants elsewhere for way less and of great quality. 2.5" potted plants for over $10, and 4" for $20.... Yikes.

Negative eyfng
(11 reviews)
On Feb 7, 2017, eyfng San Gabriel, CA wrote:

After seeing the negative reviews in here, I really hesitated to have business with Logee’s. But I really wanted to have a star fruit dwarf plant which is difficult to find elsewhere, I decided to purchase just one plant, the “Star Fruit ‘Dwarf Hawaiian’ (Averrhoa carambola)” on Dec 13, 2016 when it was on sale.

The price of plants and shipping charge are high overall. The guarantee period is only 60 days which is too short to tell whether the plant will grow well or not.

I didn’t receive the shipment confirmation. The plant was delivered on Saturday Dec 19. It was not well packed with dirt dropping out from the box. The leaves were a bit dry with some brown edges and some leaves were damaged even though the plant was in the box for just 2 to 3 days. (The order was not shipped when I called to check the shipping status 4 days after placing the order.)

I have had ordered plants from the East coast. The plants were received in a much better shape even though they were in the box for a week.

Two days later, I re-potted the plant into a bigger pot. In less than 2 weeks, all leaves dropped off. A few days after, all tiny branches dried up and dropped off too. The top of the main branch started to dry up afterwards.

I emailed Logee’s starting from Dec 1 with pictures provided. I was told that this condition is normal as long as the main stem near the base is still green under the scratch. Yes, it was still green, but the fresh green was gradually turning to brownish-green. On Dec 5, I was told that “with browning of the leaves, it can signify a fertilizer issue. Do you know if there was any fertilizer premixed into the soil?” I then emailed back to let them know that I have been using the self-watering container mix from Garden’s Supply (with the description of the container mix posted on its website) for all my potted plants without any problems.

I even emailed a picture of the plant with the main stem only and a picture of the half-dead plant before re-potting. Since then, no respond from Logee’s. Around Jan 2017, I discovered on their website that the stock of this star fruit had been changed from 17 to unavailable.

I had no problem to get the refund of the merchandise, but I paid the expensive S&H charge to learn a lesson. Even so, I am sorry that I still have to give a negative rating because I won’t dare to place another order again.


Negative whipscorpion
(2 reviews)
On Sep 21, 2016, whipscorpion Dallas, TX wrote:

Outrageous s&h costs. Guess they never heard of USPS flat rate expedited shipping. They even provide free boxes!


On Sep 21, 2016, Logee's Greenhouses, Ltd. responded with:

"On Sep 21, 2016 6:50 PM, Logee's Greenhouses, Ltd. responded with:

Hello whipscorpion,

I apologize that we have disappointed you with our shipping charges. Unfortunately shipping live plants is quite expensive. I personally review our shipping costs and shipping charges every year to make sure that we are charging as fair a rate as possible, but also not losing money.

I have looked at the USPS Flat Rate Priority Mail boxes and tried to figure out how to use them effectively, but they are really designed to work best for small, heavy objects. Plants are long and light since much of what we are shipping is the foliage of the plant. Our own boxes are designed with that in mind and to package in a way that protects the plant foliage as much as possible.

For example: The “Small Flat Rate Box” has a reasonable shipping rate of $6.80, unfortunately it is only 1.6” wide and would not fit even our smallest 2.5” pot so we cannot use that box for plants.

The next size up, “Medium Flat Rate Box” is $13.45, could fit 3 or 4 of our small pots. One problem is that it is only 13.6” long, whereas our own boxes are designed between 18 and 30” long to fit taller plants. Also, because of the flat rate if we used this box for only 1 plant we’d be overpaying for the shipping cost. Our own #8/2 box which is 6” x 6” x 18” can hold taller plants, costs less to ship when we are shipping only 1 or 2 plants and is still a little cheaper when shipping 3 or 4 plants.

The next size up, “Large Flat Rate Box” is $18.75 and could fit several of our medium size pots, but again it is too short at 12” long. Also, I wouldn’t consider $18.75 cheap and when we get to that range it is usually either a large order or 1-2 large plants. Our largest 6” and 8” pots do not fit into any of the flat rate boxes so we have to use a different box for those.

Again, I apologize for the disappointment and we will to keep the charges as low as possible, but with the shipping rates rising by 3-5% every year, the best that we have been able to do is to keep our rates flat for several years by asking for discounts on our boxes and shipping rates and switching between carriers to keep the costs down where possible.

Sincerely, Logee’s
"


Negative woof12
(17 reviews)
On Jul 19, 2016, woof12 Philadelphia, PA wrote:

Posted on June 1, 2006, updated July 19, 2016
Unlike most mailorder companies at least Logee's has what's in their catalog & the plants are a nice size. The only downside is their s&h charges. Why is shipping & handling so much? It's one of the highest I can think of. Also there's a shorter than usual time for plant warrenties/garrenties.


On July 19th, 2016, woof12 changed the rating from positive to negative and added the following:

It's usually been okay but this last time I ordered some plants that I didn't know wasn't available & the customer service rep never mentioned it. After waiting for a length of time I called again & that's when I found out they didn't have the plants. All that effort nothing to show for it. When I first called Someone should have said something. They forced me to go somewhere else & get them.
On Jul 19, 2016, Logee's Greenhouses, Ltd. responded with:

"On Sep 21, 2016 8:23 PM, Logee's Greenhouses, Ltd. responded with:

Hello woof12,

I apologize that we disappointed you on your order this year. The customer service representative definitely should have mentioned a problem with the plants. It is possible that the problem with the plants was found or occurred after your order was taken and before we had a chance to ship the plants; Because we work with a living, growing product, we sometimes find that they do not meet our quality standards when we pull orders for shipment. In that case, we should have contacted you as soon as we discovered the problem so I apologize again for the shortfall on our part.

Sincerely, Logee’s
"


Negative x2speed2x
(1 review)
On Mar 24, 2015, x2speed2x Ronkonkoma, NY wrote:

AVOID LOGEE'S! At least their online sales. I'm not sure if they sell locally, but if you can avoid their online sales, you would be smart to do so! I've only ordered once from them and it took them 10 MONTHS to correct an ordering issue. After my plant died (which happened to just be a rooted cutting), they continued to prolong the issue of sending a replacement. They will try to make you pay for shipping over and over again. Additionally, if they send you the wrong item, they will try to make it seem as if was your fault, even if you have order confirmation. They wanted me to jump through hoops after their mistakes. In the end, amount I paid for a 2.5'' tree cutting, I could have easily purchased an actual 2 year old tree, on its own root stock, for an additional $10 from Home Depot, plus they protect all purchases for up to a year. Had I known this, I would have completely stayed away from Logee's. While I'm sure their methods are legitimate, they fail to inform customers about all the problems they might face in the future in addition to their lacking customer service. **HOWEVER, IF YOU DO SPEAK ORDER FROM THEM AND FACE PROBLEMS, MAKE SURE YOU IMMEDIATELY SPEAK TO A MANAGER! THEY WILL TRY TO BULLY YOU AND MAKE YOU GIVE INTO THEIR RIDICULOUS UNWRITTEN POLICIES AND DEMANDS!!! REMEMBER, YOU CAN ALWAYS DISPUTE A CREDIT CARD CHARGE UP TO 90 DAYS AFTER THE TRANSACTION DATE! WHETHER YOU WIN OR LOSE, (in some cases) LOGEE'S WILL RECEIVE A CHARGEBACK FEE OF $25!!!** AVOID AT ALL COSTS!!!!


On Mar 24, 2015, Logee's Greenhouses, Ltd. responded with:

"On Apr 8, 2015 8:21 AM, Logee's Greenhouses, Ltd. responded with:

We apologize for disappointing you with our customer service. We care greatly about our customers and it is disturbing to hear of your experience. Please let us know how we can make it right for that is our goal. Our aim, as a Company, is to satisfy every person who takes the time to be one of our customers. We apologize that we fell short. It is feedback like yours that helps us to improve our Company and our customer service. I am one of Logee’s owners. Please be in contact with me so we can solve this problem for you. We want you to be happy with our plants and our service.
Sincerely yours, Laurelynn G. Martin, owner, Logee’s Greenhouses, LTD
"


Negative reeve1
(55 reviews)
On Dec 1, 2013, reeve1 Plano, TX (Zone 8b) wrote:

Posted on July 17, 2011, updated December 1, 2013
Posted on April 16, 2010, updated July 17, 2011
Posted on April 13, 2010, updated April 16, 2010
Posted on April 2, 2010, updated April 13, 2010
I have been a loyal customer of Logee's for some time and in the earlier years have not had to request a replacement, so things have been fine. However, I recently received an order where some of the plants were dormant and it was difficult to recognize that there was a root problem with one particular plant. 6 weeks later, it was my opinion that the plant (Strongylodon macrobotrys - Jade Vine) should have shown signs of growth and it had not, so I contacted them to explain the issue and request a replacement, if necessary. I received the same response, since I was 2 weeks past the 30 day limit for reporting failures on the Feb. 12th order, they were not going to replace the Jade Vine on April 1st. I had just received an order I placed earlier in April on the same day that I was requesting the replacement on the previous order, or else I would have cancelled it, too. I spend between $200-$500 with them each year. I responded requesting to speak with someone of authority and am waiting to see if they will respond. I find it difficult to believe that a reputable nursery would allow only 30 days for dormant or otherwise questionable sized plants to grow or acclimate. But, I have noticed a decline in the customer support and quality of orders when they are shipped (plants don't stand up in the pot on their own, they look like they are stuffed into a different pot before being shipped, leaves and tops of plants are broken off when received due to poor packing or handling, etc.). I never said anything before because the plants were usually of good size and recovered from bangs and bruises. Logees was also the only one to carry some of the harder to find plants, but I will no longer give my hard earned money or recommend anyone to a company that sends sub-par plants and then refuses to stand behind what they sell, regardless of their policy. I do not know many companies that only offer 30 days guarantee. Even Michigan Bulb gives a lifetime guarantee and most reputable companies will replace plants the 1st year/ growing season. Still waiting to hear back from them, but from my place in this recent transaction with them, all I can say is... Beware!


On April 13th, 2010, reeve1 changed the rating from negative to neutral and added the following:

After a week of being so mad I could bite nails, Ashley eventually contacted me and agreed to replace everything that I had problems with. She was very cordial and kindly explained that they are a small company and cannot give the same guarantee that larger corporations are able to give on their plants. Instead, they put more effort into insuring that the plants that go out are all healthy, of good size, and are packed well before leaving in hopes that this would avoid too many replacements past the first 30 days that a customer has the plant. I asked that they also give consideration for plants that are dormant and that these plants receive an extra guarantee above the usual 30 days. Not just to look at the calendar and immediately say "NO" whenever someone contacts them to ask for a replacement 2 weeks past the 30-day window. Since they did eventually replace everything, we are on good terms again. I just wish I didn't have to go through the heartache and trouble I did to get what should have been offered to me in the beginning without question. Many people wouldn't have bothered to post comments here in order to get further noticed after initially being turned down by their customer support department, and probably just wouldn't darkened their door again. This is what I would have done had they not noticed my posting here. What I found is that these are really nice people who are just trying their best to run a successful business. So, I retract my negative comments and give them a neutral pending the arrival of my replacements and a more positive and consistent initial attitude with the customer.
On April 16th, 2010, reeve1 changed the rating from neutral to positive and added the following:

Well, Logee's did the unexpected and went way above and beyond what they needed to in order to fix my problem and make things right again. These are very good and proud people and I'm sure now that my problem was an isolated incident. If it wasn't, I know that if it does happen again they will make every effort to take care of it, pronto!

Problems happen, new people make mistakes, sometimes the wrong things are said. I just needed to remember to give people a chance to make it right. Logee's did this in spades and I would recommend them to anyone looking for rare and unusual plants. They do carry the best quality and I've been around the block several times. Logee's has proven that they will take care of you. Good luck and Happy Gardening.
On July 17th, 2011, reeve1 changed the rating from positive to negative and added the following:

I have quit buying from Logees. As an accomplished gardener of over 40 years, my house and garden are full of plants as much as 25 years old. However, over 4 years of dealing with Logees, nothing I have purchased from them typically survives for more than a year. I've spent well over $1500.00 with them to date and I have maybe 5 plants still living. Many of the plants I've received have had very small root systems. I've complained to them about their deceptive pot sizes, whereby some plants are being grown in 1 inch starter plugs and then transferred to 2.5" or 3" containers and being sold as a larger potted plant without sufficient grow time in the new container. When you go to plant it, the dirt falls away and you have a plant in a 1 inch plug again with no roots reaching outside of the 1" plug area. In other cases, the plants just seem to be too immature to be out of the nursery environment and they never really recover from the shock of transport. I honestly think Byron is the nicest man and his main help, Ashley, could not be sweeter and more understanding. They've sent replacements in the past when I have complained. But, their plants haven't survived while those that I purchased from other nurseries have flourished. One example, I purchased (7) Hibiscus from Logees, and at the same time, I purchased (3) Hibiscus from Home Depot (The Home Depot were in slightly larger 4" pots and half the price). The main difference was the Home Depot plants had 4 times the root system. Needless to say, ALL of the Logees Hibiscus are dead now while the Home Depot Hibiscus have grown 3 times their size over the same year. I baby them, coddle them, but the Logees plants just don't respond. Finally, a Black Olive tree (12" tall) I purchased arrived in bad shape and it didn't last, but I was so disgusted that I finally quit calling them. They typically don't replace anything after 30 days without a lot of begging and unpleasantness. I could go on and on with the money that I feel I have wasted for what I received, and I suspect there are others out there having the same issues who are not speaking up and who are also no longer ordering from them.
On December 1st, 2013, reeve1 added the following:

I have had problems with Logee's and have posted them here. In doing so, Logee's will no longer conduct business with me. Maybe others who have posted problems when they occurred have also been cancelled, because mine don't appear to be the worst by far. I don't control their methods or actions. All I can do is be pleased with them or report on them when I am not, which is the purpose of this forum. I stopped doing business with them, and after waiting 3 years, I decided to give them another try to see if anything changed from before. I placed the order, everything was pleasant, I even called customer service and spoke with someone about an item on my order and at no time did they indicate that they were not accepting orders from me. I had successfully placed an order online and was excepting to receive it. Only when I called weeks later to inquire about a potential 2nd order did I find out they cancelled the 1st order and never told me. I think these actions speak for themself. I don't make this stuff up! Apparently, I'm the problem and Logee's has no fault in anything that I complained about before. Thus I have been banned from doing business with them. All I can say is Good luck in doing business with a company that conducts themselves in such a childish, emotional manner. If you can't accept criticism or comments from customers that are intended to improve you and make you better then you probably will not rise above the current problems people have been complaining about. Lately, there are as many Neutral or Negative posts as there are Positive. Sorry you feel that I am the problem.
On Dec 1, 2013, Logee's Greenhouses, Ltd. responded with:

"On Apr 4, 2010 6:32 PM, Logee's Greenhouses, Ltd. responded with:

Dear reeve1,

We sincerely apologize for the disappointment. When we are in the office tomorrow, I will make sure that we look into the issue immediately and have someone contact you as soon as possible.

The 30 day guarantee is meant to ensure that you receive healthy, growing plants. In most cases a month is enough time to ensure that the plant indeed arrived in good condition. I certainly agree that this is diffcult to carry over to plants that are sent in a dormant state. We always want all of our customers to be happy with their plants and their experience with Logee's.

Logee’s Customer Service
"


Negative Flapdoodle
(1 review)
On Aug 28, 2013, Flapdoodle Minot, ND wrote:

Last spring I ordered Disporum 'Night Heron', shown in the catalog as deep purple. The plant I received was green. When I called about it, I was told to wait a few weeks, which I did. It was still green. When I called again, I was asked to send a picture of it --which I also did, though this was difficult since I don't have a camera or a cell phone. But a friend came by and took a picture and sent it.

The nursery confirmed that the plant was indeed 'Night Heron, but told me that it would eventually turn deep purple. Several weeks later, it was still green and they reluctantly agreed to send me a second plant. That plant was also green. At this point I asked if propagation was done by seed or by stem or root cuttings. I was told it was by cuttings.

Now, many weeks later, the plants are planted in good, appropriate light (in two widely different areas of my garden) and have no more turned purple than has Kermit the frog. I believe that the company has misrepresented the plants they are selling; perhaps they are using seed--and are selling inferior plants.

Negative vorlonken
(8 reviews)
On Jul 10, 2013, vorlonken Andover, CT wrote:

I'm starting with Negative but reserve the right to upgrade to Neutral at a later date. I ordered three plants from Logee's this spring. Two Iochroma and a winter hardy Passiflora (Maypop). After a longer-than-anticipated wait I received the plants. All three of them were on the scrawny side and seemed etiolated, especially the red Iochroma. And the Passiflora was truly sad, very small. For the premium prices that Logee's charges they should ship premium plants!

The quality of the packing was average, at best; they should take a hint from Lazy S's.

I was so concerned about the Passiflora that I called customer service and the woman said that I had 90 days to get a replacement - and I asked her to make a note about my call. At the end of June I called to say that the Passiflora hadn't grown at all and I asked for a replacement. I received the replacement and although it has more leaves than the original it is clearly poorly grown, spindly and badly undersized, especially for a plant that costs $12.95.

I will call customer service again and carefully observe the new plant for signs of growth. Depending on their response and whether or not the original plants survive the winter I may upgrade my rating.

Both Iochromas have grown at a good rate and the purple one is already flowering. The red has a health issue with puckered leaves. I have sent samples to the Ag Experiment Station for diagnosis. Even though I've treated them exactly the same and they are in pots less than 1" apart it may still be a cultural issue that I caused. I hope to hear soon.

Negative gsteinbe
(20 reviews)
On May 12, 2013, gsteinbe Trenton, NJ wrote:

Posted on July 19, 2007, updated May 12, 2013
I have ordered a number of plants from Logee's over the last three or four years, and their service has always been glitch-free for me. As I look around my house and yard, however, I can't help but notice that most of the plants I've bought from them have not survived for long. They seem to arrive in good shape. That's not really the problem. They just don't always live very long -- a few months maybe, sometimes a year. I still have a Hoya, a Tahitian Orange tree, a dwarf Lemon tree, a very sad-looking African Gardenia, and a couple things that I've bought in the last couple months, but many plants that I've ordered from them in the past are no longer alive. Maybe they just sell species that are sensitive and die easily, but maybe the individual plants they sell just aren't the hardiest around. I don't know what the problem is (hence my neutral rating). I look around and see that plants I bought at Home Depot (e.g., a Jasmine that was in serious distress when I bought it) and from Park's Gardens (including a dwarf banana tree that has produced numerous suckers that I've been able to remove and pot up on their own) have survived better than plants I bought from Logee's. Considering how expensive Logee's is in comparison to Home Depot and Park's Gardens, I'd frankly expect better from them.


On May 12th, 2013, gsteinbe changed the rating from neutral to negative and added the following:

After years of not ordering from Logee's, I still get catalogs from them. The latest catalog that I got included a promotion: get $15 off any order of $75. I went to Logee's website and put a Goji Berry, a Sourwood Tree, and a Meiwa Kumquat into my shopping cart. The shopping cart total was $74.85 for just those three plants. So, I was just $0.15 away from $75. But I didn't really want to buy anything else. I emailed Logee's to see if they would extend the promotion to me, since I was only $0.15 short of the necessary total. They sent me a terse email that simply said, "Unfortunately, the promo code will not work unless $75.00 or more is spent on merchandise." Yes, that's unfortunate indeed. For them.

I emptied my shopping cart and bought the Sourwood and Goji Berry elsewhere. I'm having trouble finding a Meiwa Kumquat anywhere else, but frankly, I don't have to have one right this minute. So, I'll wait until somebody else has one available. It'll probably be considerably cheaper than Logee's anyway (as were the Sourwood Tree and Goji Berry). Legally, Logee's didn't have to give me the promotion. I'm well aware of that. I was $0.15 short of the necessary total. But they apparently care more about that $0.15 than they do about the $74.85 (minus the $15 promotion but plus shipping) that I was willing to spend. If they don't care about losing $74.85 in sales over $0.15, then I don't feel any inclination to buy anything from them again.
Negative ransom3
(9 reviews)
On Mar 11, 2013, ransom3 Zephyrhills, FL wrote:

I ordered 4 plants from this company about a week ago. The shipment of my plants arrived in two days. They were 2 Bouvardia longiflora, 1 Ipomoea andersonii and 1 Gardenia coronata.

The Gardenia was not healthy looking. Most of the leaves were drooping and looked dessicated.. Some showed a brownish discoloration at the leaf tips. I thought at first it simply needed water, but I felt the soil and it was moist. My next thought was that the plant was not adequately rooted, so I put it in a glass enclosure to see if it would perk up. It hasn't so far. It looks worse. Some of the leaves have turned a ghastly gray color, though I am sure it is not a fungus or anything of that sort. Instead maybe, it is cold damage?

I think I will be happy with the other, healthy looking plants, but not with what appears to be a dying gardenia. It was intended to be a gift and was the primary reason I placed an order with Logee's.

Negative cr8031
(1 review)
On Oct 23, 2012, cr8031 Chelmsford, MA wrote:

Most orders are fine but for a few I could never get the foliage on some plants to look like the catalog photos. For example, there are Rex begonias for sale with sharply contrasting leaf color variations. What the catalog shows as white, on my plants has proven to be a dull light green, no matter what light exposure I have tried. The same is true of the recently ordered "Peacock Plant. There is no white showing in the foliage while the catalog clearly shows white. I asked Logees if they used photo enhancement for catalog pictorials and they denied that was their practice. Perhaps my skills are deficient, but I must wonder about those catalog images as being accurate depictions of the product.

Negative ACsAgapePlants
(7 reviews)
On Aug 2, 2012, ACsAgapePlants Mesa, AZ (Zone 9a) wrote:

I placed an order from Logee's Greenhouse on June 2nd, and I still haven't received my Hoya Lauterbachii. At first, I was told it was too hot to ship, now they just aren't responding to my emails. It shouldn't take this long to ship 1 hoya. Of course they already took the money from my credit card. Has anyone else had this problem with them?

August 2nd, 2012

WOW, Logee's is telling me they haven't sent my plant because of the temps in AZ. They don't want to ship unless the temp is under 100 degrees???? I told them, I receive plants all summer long from other places and haven't had any problems.
If I can get cuttings from Thailand/Sweden during the summer and they arrive in good condition, why can't I get plants from Conn? That's the biggest crap I've heard in a long time. Our temps for the past 2 weeks has been between 100 - 102. They should list that information on the website and give people an option of wheather or not they want to order. Don't charge my credit card if you can't send the product. This is my last time ordering from Logee's!!!!!


On Aug 2, 2012, Logee's Greenhouses, Ltd. responded with:

"On Aug 3, 2012 10:49 AM, Logee's Greenhouses, Ltd. responded with:

Dear ACsAgapePlants,
We apologize for disappointing you. I do want to ensure you that we try to do everything that we can to provide healthy plants to our customers. We have found that when temperatures are below 34 or above 100 many of our customers received plants that are damaged or have died. We therefore hold shipments to states where the temperatures are above 100 degrees. Typically this is only for a few states for a few weeks, unfortunately this summer seems to be particularly hot as there are several states that have been outside that range for over a month and currently there are 6 that are too hot. This is not to say that some deliveries would not arrive safely, but last year when we tried shipping to some states that were between 100 and 105, we had nearly a quarter of the customers call back with damaged plants.
After your phone call yesterday we immediately met to discuss how better to inform customers of the heat related shipping issue. We decided to take the small note that was on the left side of our checkout page that stated which areas were too hot and moved it to the bottom of the page right above the “Place Order” button. We also added a note specifying 100 degrees, rather than just “too hot.” Hopefully this will avoid other customers from having the same frustration that you had.
"


Negative SuzyQ12
(1 review)
On Jul 27, 2012, SuzyQ12 Ocean City, NJ wrote:

I have had mixed experiences with Logee's. Some years the plants are okay, others they're not. More often than not, the plants I have wanted are out of stock for months, even when I order early. From reading the other reviews here, it appears as though I'm not the only one with this experience. They're selection isn't as good as it once was, and their prices are too high for the size and quality of plant you get. I have found many of the plants they offer locally at lower prices with higher quality.

Negative ScentedNectar
(1 review)
On Jul 22, 2012, ScentedNectar Toronto,
Canada wrote:

Posted on July 20, 2012, updated July 22, 2012
I ordered 19 plants way back in early spring. I asked that they be held until May 21 for warm enough shipping weather. I'm in Canada, so I also ordered a phytosanitary certificate. May came and went. June came and went. No plants. They won't give me any explanation other than saying they have no idea when an inspector will come and that their hands are tied.

I wrote back to them, giving them the phone numbers of the 3 inspectors for their area. I also told them I found out that they are supposed to actually call one of them and make an appt. Instead of writing back with an appt day set up, all they said again was their hands were tied and they didn't know when an inspector will come.

It's past mid-summer now. I wish they would tell me what's really going on. Is it an uncontrolled pest problem? That would certainly prevent certification, but I have no idea if that is the situation. I can only guess.

I'm probably going to need to just cancel the order soon. Meanwhile, I have 19 pots, all labelled, each containing the best soil mix I could make after researching what each plant likes, and the pots are the correct size for each as well. I'm very disappointed and sad about this. I was looking forward to the plants very much. They were almost all ones with fragrant flowers.


On July 22nd, 2012, ScentedNectar added the following:

After reading what MWplantman said about the viruses, I'm just going to cancel my order, right after posting this. I could handle it if the plants finally arrived (not that that's seeming likely anyways) with insects, but you can't fix plant virus diseases except with replacement using virus free (and hopefully resistant) plants. They can infect other plants as well sometimes. Maybe it's good that my order was so delayed.
Negative MWplantman
(1 review)
On Jul 22, 2012, MWplantman Albany, NY wrote:

Posted on January 25, 2012, updated July 22, 2012
I have ordered from Logee's for several years now and always been pleased. They have had several of my "holy grail" plants which I have been very happy with. While their catalogs have gotten a little stale, I still find plants I can't live without.

Opening the the box is like opening a present. The plants are healthy and well-grown (occasionally a little too large for their pots) and get rave reviews from my garden guests.

A couple plants have arrived damaged from the shipping process, but a quick call to Logee's has set things right.

I Look forward to making some additions to my collection soon.

One of my favorites!


On July 22nd, 2012, MWplantman changed the rating from positive to negative and added the following:

I visited Logee's this past weekend and was very disappointed. Firstly, I was practically ignored then treated as a burden when seeking assistance from the staff. Also, their selection has gotten pitiful. I had only found 1 plant that appealed to me. But while searching for plants to add to my collection, I noticed that A LOT of their plants looked funky, with weird color patterning and distorted growth. This is typically a virus or some other disease. I had overheard a staff member talking about their virus problems. It is not worth risking adding it to my plants at home. So l left empty handed and will not be returning to nor purchasing more plants from Logee's. Such a disappointment.
On Jul 22, 2012, Logee's Greenhouses, Ltd. responded with:

"On Jul 25, 2012 2:27 PM, Logee's Greenhouses, Ltd. responded with:

Thank you for posting your comments about Logee's. We are always grateful for feedback. First, we apologize for any mistreatment from our staff. We go to great lengths to make sure our customers are well serviced. Also, we appreciate your candid comments about your concern with diseased plants. We are confident that our plants are healthy. Doing periodic testing, which is what we do at Logee’s, is the best way to detect viruses in an early stage. In the rare event that a virus is detected, the plants are immediately destroyed so the infection doesn’t spread. After 120 years in business, we take growing quality plants very seriously. We scout daily for diseases and insects and take necessary steps for pest control. Again, we appreciate your concern. We are sorry to lose you as a customer but we would rather have a customer who is happy and confident with our plants. We understand that you are not, so we sincerely apologize that we fell short of your expectations. We invite you to come to Logee’s to discuss your concerns. The owner, Byron Martin would be happy to give you a personal tour of our facilities."


Negative combien
(8 reviews)
On Jun 30, 2012, combien Seattle, WA wrote:

Posted on June 28, 2012, updated June 30, 2012
Posted on September 5, 2010, updated June 28, 2012
Posted on March 31, 2010, updated September 5, 2010
Posted on March 15, 2010, updated March 31, 2010
This is the first time I ordered from this company. I ordered 1 Citrus "Sunquat" and 1 "Butterfly Gardenia." Although I was told it might take approx. 12 or so days to ship; the plants arrived much sooner. They were very well packaged, arrived in excellent condition, did not look like they traveled from Connecticut to Seattle. The gardenia had many buds and a couple of flowers. The sunquat was a bit small, but it will grow. Incredibly, they have such a huge selection of plants. I will definitely order from this company again and again.


On March 31st, 2010, combien changed the rating from positive to negative and added the following:

Because of my first order was really good, I also ordered Grand Duke of Tuscany jasmine. I was very disappointed in this plant. This was the smallest plant I have ever seen, approx. 3" tall. I know I ordered the 2.5" pot, but I never expected a "dwarf" plant. Evidently the plants they are sending are getting smaller and smaller. Today I received the frost proof gardenia. I ordered the 4" pot, expecting to get a plant that should be a reasonable size. Well, was I wrong. They chopped this plant down to practically nothing. It was sent with a 17" stick, so I assume the plant may have been that size originally. They win, I will never order from them again.
On September 5th, 2010, combien changed the rating from negative to positive and added the following:

I want to change my negative rating to positive. Logee's did replace the tiny plants with very nice ones and followed-up with a phone call to make sure I was happy with the replacement. Sorry for the delay in changing my rating. I ordered 2 more Butterfly Gardenias from them which I received a few days after ordering. I was not only very pleased with the prompt shipment but with the size and quality of the plants. Although I ordered the 2.5" pots, the plants were huge and arrived in beautiful condition and full of buds and flowers. Thus, I ordered another plant today and will order some more next year. Thank you Logee's!
On June 28th, 2012, combien changed the rating from positive to neutral and added the following:

Through the years I ordered quite a few plants from Logee's. I cannot name them all since none of them survived. Some from bugs, some from "I don't know why." According to my friends I do have an amazing "green thumb," so that must not be the reason why they all died. I have not ordered from them for the past year or two. I just decided to buy all the plants I now have and which are in excellent health from local greenhouses. I saved a lot of money that way.
On June 30th, 2012, combien changed the rating from neutral to negative and added the following:

On May 14, 2012 I emailed Logee's to tell them directly that all the plant I ordered from them never survived. I never received any response, nor, frankly, I expected to receive any kind of acknowledgement. After I saw the many negative and neutral responses, I was not at all surprised. If anyone reads this comment, they will be better off purchasing plants from their local greenhouses. Believe me, it will be much cheaper and the plants will be much healthier. I definitely want to change my previous ratings to negative. I also asked them not to bother sending me anymore catalogs. The pictures are very deceiving!
On Jun 30, 2012, Logee's Greenhouses, Ltd. responded with:

"On Apr 4, 2010 6:23 PM, Logee's Greenhouses, Ltd. responded with:

Dear combien,

I believe that we have already cotnact you directly to see how we can resolve this issue for you, if not we will do so immediately.

We apologize for the disappointment. We want all of our customers to be happy with their plants and their experience with Logee's. We would like to send replacements or do what we can to make you happy. Thank you for your feedback, comments help us learn our strengths and weaknesses and what needs to be addressed more carefully.

Logee’s Customer Service
"


Negative dyzzypyxxy
(2 reviews)
On Jun 16, 2012, dyzzypyxxy Sarasota, FL (Zone 9b) wrote:

First, let me say I e-mailed Logee's privately about my disappointment in the gift plants they sent, and received no response whatsoever. This in itself speaks volumes.

I keep a Wish List of plants so that my kids never are lacking for ideas when it comes to holiday and birthday gifts. Last Christmas, they sent me two of my 'top of the list' plants as gifts. I had sent links for the two types of Phaius orchids offered on Logee's site. On the description pages in two places, they say that the plants they send are "blooming size" although not necessarily in bud. They were $24.95 each plus shipping. I was expecting big plants that would bloom this spring.

What I received were two tiny starts with the longest leaf on either of them not over 7in. Now, Phaius of blooming size are big - they have leaves 2ft. long, give or take. So these plants are at least a year, and more likely two years away from "blooming size". This is not only false advertising it is an outrageous rip-off.

Don't buy anything from Logee's unless you absolutely can't get it anywhere else!


On Jun 16, 2012, Logee's Greenhouses, Ltd. responded with:

"On Jul 13, 2012 3:55 PM, Logee's Greenhouses, Ltd. responded with:

Dear dyzzypyxxy,

We apologize for your disappointment. We've looked over our records and cannot find any emails regarding phaius gifts. Please respond to our D-mail so that we can correct this for you.

As soon as we saw this posting we looked at the plants in stock and we agree that they are definitely too small. Unfortunately as living items, plants are difficult to review for quality and change every year. The Phaius the first few years we offered them were much larger. Over the last year or so, and through changes of personnel, we obviously missed the change in size of the plants and just kept using the same advertising that we originally had. We immediately removed the "blooming size" note and are pulling the smaller ones out of stock. We are also discussing how we should handle the next crop.

Thank you for bringing this issue to our notice as we missed it. And, again, please contact us directly.

Sincerely, Logee's Customer Service


On Jul 25, 2012 2:35 PM, Logee's Greenhouses, Ltd. added:

We wanted to update the response to apologize for not being able to locate the original email. We just figured out last night that the email was sent to us through Dave’s Garden and that our current email address was not on website (that has been corrected today). Luckily, Dave's Garden keeps a record of every email that they forward to us, so we were able to find that email and respond."


Negative agentnumone
(1 review)
On Apr 19, 2012, agentnumone toronto,
Canada wrote:

um the shipping to canada is 120$......


On Apr 19, 2012, Logee's Greenhouses, Ltd. responded with:

"On Jul 13, 2012 4:22 PM, Logee's Greenhouses, Ltd. responded with:

Unfortunately shipping plants outside the US is cumbersome and has become more and more so every year. In addition to the high cost of trying to get live plants to through customs, there is also a significant amount of paperwork and every plant must be inspected by the department of agriculture. We used to ship to many other countries but have done fewer each year as the regulation became more stringent. Because of that our FAQ page explained that shipping to Canada required a minimum order of $200 merchandise with a 60% charge for shipping ($120 minimum) as well as a fee for the Phytosanitary inspection. Unfortunately, we have just recently ceased taking orders for even Canada."


Negative laurie7777
(1 review)
On Oct 31, 2011, laurie7777 Guilford, CT wrote:

I registered for a class this coming Saturday at Logee's Open House Weekend, and plan to drive 1 hour each way to attend. I called today to ask them if I could buy (credit card) several plants at the email sale price of several dollars off each plant, good thru tomorrow, and pick them up when I come up in 5 days. I was told I could not- that I would have to drive there by tomorrow (I work, and there was a major storm this past weekend)-or pay to have the plants shipped!. I feel that Logees is a great resource, and I have been spending considerable money there for 30 years. However, I feel there is a decided overpricing on many items, and a general attitude of superiority that I don't find appealing.


On Oct 31, 2011, Logee's Greenhouses, Ltd. responded with:

"On Nov 1, 2011 4:41 PM, Logee's Greenhouses, Ltd. responded with:

Dear laurie7777:

We are truly sorry to have disappointed you. We will certainly honor the email prices for you when you are here this weekend.

We did establish a policy a few years ago of not taking orders over the phone for a pickup in our retail store. The reason that we did so was that many customers, about half in fact, never came to pick up their plants. It is painful for us every time that we receive a phone call for that request, but we found that we were spending a significant amount of time gathering and putting away plants as well as placing several phone calls to customers that never came. I know that it doesn't seem like much time, but that extra time spent actually does increase our costs and we are honestly trying to be as efficient as we can.

We do understand that by having this policy we are not providing a service that some customers have requested. In this case, as usually occurs, the customer service representative that took your call contacted me the same day to ask if we could revisit the policy again. We will be discussing this week how we might be able to structure it so that we take care of customers and are efficient as well. One option we have discussed is a restocking fee. As a customer, what would you think of a restocking fee that we charge for customers that do not pick up their order? What amount do you think would be reasonable?

Sincerely,
Logee's"


Negative Fragrant_fan
(1 review)
On Sep 1, 2011, Fragrant_fan Fredericksburg, VA wrote:

I have been a loyal customer of Logees spending close to $500 this year.I ordered a very expensive Michelia Alba. It arrived with scales on it.Some of the leaves are eaten away and it seems that logees has sprinkled some of their bug fighting powder on it. Spending $50 for a plant and getting this is not my idea of loyalty any more with Logees. The last time i ordered a plant arrived totally broken from the very bottom. ON calling customer service a very rude woman told me to watch it for couple of weeks and call back then.I respect the policy but absolutely not being disrespected by some rude woman.THis same lady has been rude to me before when i called about a price difference in a plant listed on the website and in their catalog.She did not respect my request for selling me the plant at the lesser price listed on the website since the catalogue had a published price,instead in front of my watching the website price changed to match the catalogue price as she talked to me on the phone.She said it was company policy!!! So much for not learning my lesson and ordering again plants worth $100 from Logees. I hope they read this and think it worth to resolve the issue since i do not wish to call and talk to that same rude lady again only to be disrespected again after spending so much money!!!!


On Sep 1, 2011, Logee's Greenhouses, Ltd. responded with:

"On Jul 25, 2012 3:50 PM, Logee's Greenhouses, Ltd. responded with:

Please look at the Dec 15, 2011 posting from whitefragrance ... "Please read the review left a few reviews below this one by "Fragrantfan". I have not been able to figure out the password for that account and hence am posting it under another new account."

Also ... We sincerely apologize for the poor customer service that was provided. We have replaced the plant and hope that you have success with this one. Please let us know if you do not."


Negative dawgsfan1965
(1 review)
On Sep 1, 2011, dawgsfan1965 Perkins, GA wrote:

I ordered a Viente Cohol Banana plant after finally finding someone that had them in stock. After ordering, I recieved no plant or communications from this company for well over 2 weeks. When I called their customer service, the lady I talked to was rude and very short on the phone. I hung up and called back, this time to talk to a gentleman that was much nicer. He informed me that my plant was on the way. I recieved it mid may, and planted it. The box was beat up and bent, but the plant looked healthy. The plant lived for just over 30 days then died dried up and died abruptly. It never produced a leaf or grew an inch. Called customer service again and was told by obviously the same woman that I talked to the first time that 30 days was past,no refund, no replacement, just tough luck. Better luck next time. There won't be a next time with this company. Awful customer service.

Negative plumice
(1 review)
On Jun 4, 2011, plumice Oak Park, IL wrote:

As a Martha fan, I became familiar with Logee's through her show. I was given a gift of a passionflower vine, which supposedly grows like a weed. The plant was so small that I had to coddle and it still died. My friend's died as well, so she requested replacements. They also died. We are both experienced gardeners. Thinking maybe it was a fluke I ordered a blue and an orange oxalis. Both arrived so small I couldn't believe the price they were charging for these miniscule specimens. Again, great care taken and both perished. I called customer service and it was the inquisition. I have always coveted the weeping blue ginger plant and logee's was the place I could find. Arrived, again so small you would think they would be ashamed to put their name on it. I have had almost a month and it has done nothing. This is the last time I will deal with this company. Their shipping charges in addition to the plant charges are outrageous.

Negative momofnatur3
(1 review)
On May 9, 2011, momofnatur3 Cincinnati, OH wrote:

My husband ordered 2 double-blooming Angel's Trumpets on Friday ,May 6th .....He wanted them for a Mother's Day gift for me...He paid the extra $50 dollars for over night shipping......he did everything on the computer...so a $30 dollar order turned into an $80 order...he was so proud to order on the computer ...all by himself....but with the weekend passing and no plants he was angry...so today the customer service rep said it will be here tomorrow....May 10th...and explained that they don't process orders on the weekends.....so by my calculations...if ordered on Friday....no weekend processing it should have been here today.....and told me they will not refund the over night shipping......POOR CUSTOMER.......I will not order from here again......I spend a lot of money on mail order flowers every year......not from here ever again

Negative MGCarol
(1 review)
On Feb 15, 2011, MGCarol Woodbine, MD wrote:

Put a beautiful plant catalog in front of me and I break out in a cold sweat. As a result, I purchased several plants from Logee's, a couple of years ago. I spent approx. $165. The Miracle Berry, the plant that I really wanted was on back order (saw it on Martha Stewart and had to have it!). Initially, I was surprised at how small every thing was, but since I've been gardening for about 40 years, I wasn't too worried. Today, I only have two plants left from this order: a Vanilla Planifolia Variegata (vanilla plant) and a Bletilla Yokohama 'Kate.' These poor plants have been struggling all of this time, growing at less than a snail's pace, making their upkeep very annoying! I have eight orchids (four of which are getting ready to bloom) and at least as many flowering citrus plants, so I do know how to care for my plants. I did contact Logee's, and the young woman I spoke to said my warranty was up and made no offer to give me any sort of satisfaction. As I recall, the warranty was extremely skimpy. When ever they send me another catalog, I no longer break out in that cold sweat and I want to scream, "it's not as good as it looks!" As a sidebar, I did purchase their Miracle Berry; another big mistake. Will I ever learn? Now I visit local plant and herb festivals, and only deal with the catalog companies that I have known and trusted for many years. Sorry, Logee's! Your plant sizes and warranties suck!!!

Negative anton1
(4 reviews)
On Sep 23, 2010, anton1 Skokie, IL wrote:

ok after ordering internet plants for over 25 years, being in retail foliage sales both as greehouse/wholesale sales and owner of retail store selling only foliage/flowering plants this company has some of the most immature poorly rooted clones sold in the industry. The prices are the highest I have ever seen in the industry as a whole in my 25 years of dedicated honest work. I know the difficulties involved in greenhouse management but the ecomomic profits are huge for this company. The size of the plants sold is an "outrage" and their rooting is so poorly developed that more than 50% of their stock is not even ready for "honest sale" yet it is sent out. Professionally I would never order nor recommend buying from them unless its a last measure action, and a severly desperate one. The plants they have are genuine stock but again 50% seem to be of genetic stock that is inferior and out of date. Improved vigor, disease/insect resistance, improved flowering are important aspects for every single selection offered for every variety, to make them Worthy of premium pricing, but its not at Logees. The varieties are unusual but not uncommon to the trade. I have seen them all over the years and God as my witness knows this greenhouse operation knows how to hoe the money row boat just right. Sorry people it isnt my bad experiences nor my decent ones with this company that emphasies what I say it is my honesty, experience and integrity that says this to you. Check your local greenhouses you will be shocked at how many have extensive unusual healthy stock that is so affordable. They need your business and strive to keep it and usually will assist you in getting what you request at a most reasonable cost. happy gardening!!!

Negative lovemycats
(1 review)
On Jun 19, 2010, lovemycats Northern Virginia,
United States wrote:

This is one of the great disappointments in the the gardening world. Their website and catalog as lots of lovely, tempting plants. I've spent hundreds of dollars on their plants. Not a single one has lived more than a couple of months; and I take extremely good care of plants. I have never had problems with plants from any other vendor. I've also never had other vendors send me malicious pests with plants!

Too, it's important to know that Logee's will charge your credit card without sending the plants! They say they offer replacements, but the replacement plant, should you be lucky enought to get it, is always is worse condition than the original. Quite often, the plant is water-logged and has died in transit from too much water received prior to shipment.

Lastly, customer service is pathetic; they like to accuse the gardener of not caring for the plant properly. They seem to not realize that a gardener who is going to spend that kind of money for their plants usually knows what he/she is doing. They've often sent the wrong plant, but when confronted, they like to accuse the gardener of stupidity. I grow prize winning rex begonias, so I think I know it when I order a rex begonia and receive a cactus instead.

Gardeners beware!

Negative RachelCR
(2 reviews)
On Oct 12, 2009, RachelCR High Bridge, NJ wrote:

Seeing all the positive reviews here of Logee's, this spring I ordered about $200 worth of plants. I received them promptly and they were decently packaged. I got a wide variety & some went outside my house, front and back, and some stayed indoors. However, within a week or so a couple started wilting then dying. At first I figured you might lose a few with any large purchase. But as the weeks went on many others either died outright or seemed very sickly. I should mention all my other plants that I already owned were and are doing fine.

After 2-3 months I was really annoyed by how much money I spent on sickly plants. I sent an email to Logees explaining the situation and asking for help with my remaining plants, especially two brugmansias, my most expensive purchases, that were alive but struggling. I got a message back telling me they only guarantee their plants for 30 days and offering no real help with the plants.

Now it's fall and I'm still very bitter. Every single plant I bought from Logee's is dead, except the 2 brugmansias I have quarantined in my house. Now that the humidity is gone I see the problem - spider mites! Everything must have been infested. Since absolutely all my other plants are fine I know the mites must have come from Logee's. That's $200 wasted and I'm trying to decide if I should just throw out the brugmansias. I will never buy anything from Logee's again!

Negative mersiepoo
(7 reviews)
On Feb 11, 2009, mersiepoo New Freeport, PA wrote:

I don't like to complain, like my mom says, if you don't have anything nice to say, then don't say anything at all. I've ordered from logee's over the past several years. I consider myself a basically decent gardener, I can actually keep most plants alive, including a potted gardenia (insert applause here). I could list most of the plants that I have bought from them, and I think about 40 percent of them have survived.

I do attribute some of the plant losses as my fault, I had a passionflower that I had all summer and it got too cold in the house during the winter and it died. My fault. I also had a tea tree (camellia) that also died, my fault because I over watered it. I also killed a gardenia, but that was because I thought I wasn't supposed to fertilize it, and it died from malnutrition. I learned from my mistake with subsequent gardenias.

Many plants did die, although it took a few months for them to kick the bucket. I bought a puny australian finger lime that was frozen in time, it did not do anything at all for a few months and then just started turning brown. I treated it like my other citrus plants, but it just sat there and stopped living. Over the years I bought 2 maid of orleans jasmine plants, the first one died so I bought another one another year. So far it's still living. It's not doing much, no flowers, but it's still alive. I had gotten a mentha requienni (sp?) that died fairly quickly. I called them up and they were very nice and replaced it, but the replacement died as well. I figured may as well not try again. I also bought a fragrant violet that didn't do anything for a month and then turned brown. I have bought violets from Bluestone perennials and they are doing great. I didn't know I could kill violets. It wasn't even a parma!

I would just chalk up the other plants, the blood orange and ponderosa lemon ,etc to life but the reason spurring me to leave negative feed back is because of the bugs and other disease I got.

15 years ago I had gotten a nasty virus that spread to all my plants in my old house thanks to a coffee plant that I had gotten from Lowe's. It was some sort of virus, as I sent samples to the county ag extension. I had to destroy 30 beautiful plants I had grown from seed (cue sad violin music). Therefore, I am Extremely fastidious about keeping my plants disease free. Over a year ago I had bought an epiphyte (night blooming cereus) from them. After a few months, I noticed that it had some dark sunken spots developing on the lower leaves. I didn't know what it was, as none of my other plants had spots on them. I figured it had to do with watering or fertilizer issues and forgot about it. Later in the summer after I had moved it near my christmas cactus (that never has had any spots on it at all), I noticed that the christmas cactus started getting small spots on it! I also saw that my new dragonfruit seedlings were also developing the same spots. Apparently whatever it it, it only attacks succulents. I'm very sad about that, because I am going to have to decide if I have to get rid of my succulents and start over (I'm really bummed because I love this christmas cactus, it's got the most beautiful bright red flowers) or not. I may just keep the diseased plants and try to treat them somehow. The bummer is that I was going to give some of the dragonfruit seedlings away or sell them, but since they have this disease, I can't.

Then I got hit with a double whammy. I noticed that the one gardenia (belmont) had thrips on it, which by the time I discovered them, had spread to my other plants. Later on I noticed that my little fig plant from them has spider mites on it. I have never had an infestation of either of these insects EVER. I was not happy, but I phoned them to let them know about the thrips (I didn't discover the mites till a month later) just so they would be alerted to the infestation. Their customer service is great, they said that their horticulturalist would give me a call (he did), and they even shipped me a new plant! Unfortunately, this had thrips as well. I actually did get rid of them manually, it was painstaking but I did it. I had to go buy some organic insecticide to spray the mites, not sure if they are gone though, as I see marks on the new leaves.

I have no problems with their customer service, any time I called they were very nice and courteous, and gave me some good tips on growing my plants! But they really need to monitor and inspect the plants before they ship them out.

I also wish they would not use Fed Ex as a shipper, because the fed ex driver gives all our packages to our neighbor, who has a criminal record. I have had to stop buying from companies that only use fed ex.

I wish I could still buy plants from them, I like patronizing smaller plant companies, their selection of exotic plants is !!fabulous!! and their website extremely user friendly. However, I just can't afford to introduce new diseases into my existing plant population and hate having to buy insecticides. I also hate Fed ex.


On Feb 11, 2009, Logee's Greenhouses, Ltd. responded with:

"On Apr 23, 2009 1:10 PM, Logee's Greenhouses, Ltd. responded with:

We have contacted mersiepoo directly to find out how we can resolve this issue.

We apologize for the disappointment. We want all of our customers to be happy with their plants and their experience with Logee's. We would like to send replacements or do what we can to make customers happy. Thank you for your feedback, comments help us learn our strengths and weaknesses and what needs to be addressed more carefully. Please do not hesitate to contact us if any problem arises, we do want to hear about any issues our customers have so we can immediately deal with them in the greenhouses.

Logee’s Customer Service
"


Negative rkidz55
(7 reviews)
On Jul 6, 2008, rkidz55 Cisco, TX wrote:

This spring I ordered over $400 of plants from this company and although most arrived just fine, I decided to take them up on their 30 day warranty for any plants that don't live due to the fact that 3 small plants arrived heat stressed and never recovered. Well, was I surprised that they don't even return your emails. Yes, the same one they have listed here in many of their responses. It was no big deal and I would have taken substitutes, but to totally lie on their website about a 100% 30 day guarantee is almost criminal to me so they get a negative from me for false advertising on their website and in their catalogs.

I. Hurley
Cisco, TX


On Jul 6, 2008, Logee's Greenhouses, Ltd. responded with:

"


On Jul 14, 2008 2:07 PM, Logee's Greenhouses, Ltd. added:

We have contacted rkidz55 directly to find out which plants never recovered and replace them.

Logee's take very seriously our 100% 30-day guarantee and has replaced thousands of plants. We want to make sure that every customer has a positive expeirience with us and our plants. We also answer every email that we receive. Unfortunately, even after seeing this note, we were unable to locate an email from rkidz55. Logee's uses a spam filter and it is possible that the email was tagged as spam. We do respond to all emails, so if you do not receive a response to your email, please give us a call so that we can help.

Sincerely, Logee's Greenhouses"


Negative onewish1
(25 reviews)
On Jun 29, 2008, onewish1 Denville, NJ (Zone 6b) wrote:

two friends and I stopped in the store after and a Daves Round up in MA on our way home to NJ... we were met by the most unhappy person I can imagine.. we weren't even there for 5 mins and had to remind us that they are closing in a half hour.. which wasn't so bad... but every 5 or 10 mins HAD TO COME REMIND US AGAIN AND AGAIN..

ok we get it... we are going as fast as we can

even after explaining we were from NJ and it was our first visit there and just drove from MA... she didn't seem to care one bit... I did buy three plants ONLY because I really wanted them... other wise I would have just left them there...

there is no need to be nasty to customers... and slam the door after they walk out... sorry you were in a hurry to get home but you just lost three very good customers ... and ones who arriving were very happy and excited to be there for the first time... you would think after I told her where we were from that she would have been a bit kinder... that was not the case... I can say I am done purchasing from them forever because this person was so nasty


On June 29th, 2008, onewish1 added the following:

One point I forgot about.. when asked how much one of the plants were outside under the tent... the sales person did not know and stated "you have to bring the one inside so I can ring it up to see the price"... WE HAVE TO GET IT... because she did not have the prices right in front of her ... she did not know how much things were and made us go out and get the plant for her to ring up is unbelievable.... lazy & nasty
On Jun 29, 2008, Logee's Greenhouses, Ltd. responded with:

"


On Jul 8, 2008 9:31 AM, Logee's Greenhouses, Ltd. added:

In response to the comments posted by onewish1 on June 29, 2008, we at Logee's recognize and value our customers who shop both in our retail store and through our catalog. We especially value our customers who travel great distances to enjoy our greenhouses. The sales person who worked on 6/29 and the rest of us at Logee’s offer our apology for your unpleasant experience. She recognizes her responsibility in seeing that all customers, no matter how close to closing, have a pleasant shopping experience with us. A positive experience at Logee’s is always our goal."


Negative Posie4U
(1 review)
On Apr 13, 2008, Posie4U Mansfield, TX (Zone 8a) wrote:

My last two orders from Logee's have been big dissapointments. Both orders totaled 13 begonias. Twelve of the small pots of begonia arrived in not good shape and despite my efforts to keep them alive, they did not survive. The only one that has suvived is one that was in a larger pot. Don't believe I will order from them again.


On Apr 13, 2008, Logee's Greenhouses, Ltd. responded with:

"


On May 12, 2008 3:16 PM, Logee's Greenhouses, Ltd. added:

Dear Posie4U,

We apologize for the disappointment. We want all of our customers to be happy with their plants and their experience with Logee's. We would like to send you replacements or do what we can to make you happy. Unfortunately, we're not sure that we can determine which customer you are from the information above, so we cannot contact you. Please call (888-330-8038) or email ([email protected]) us so that we can resolve the issue for you.
"


Negative camankin
(1 review)
On Feb 22, 2008, camankin Garfield, AR wrote:

I ordered two house plants. I thought they would be shipped when the weather was warmer.
Was I suprised when I got home and their they set on the porch in 28 degee weather, in a ice storm!
I don't think the plants are hurt but they could have been.
If I ever order from them again it will be in the summer.


On Feb 22, 2008, Logee's Greenhouses, Ltd. responded with:

"


On Feb 25, 2008 10:30 PM, Logee's Greenhouses, Ltd. added:

Dear camankin,

I apologize for any inconvenience. We watch the weather and avoid shipping when it looks like it is too cold. On 2/11/08, the day that we shipped your order, we only shipped Overnight and Two-day orders (with insulation and heat packs) because of the cold temperatures. Because your order was placed with Overnight delivery service we shipped them right away. We guarantee arrival of healthy plants, so if they were damaged by the cold weather please let us know. Also, we are happy to hold an order for any ship date that you request. On the checkout page of our website there is an "Order Hold Date" box where you can specify the date you wish the order held until - you can order in the winter and have the shipment delayed until spring or summer if you wish.

Thank you, Logee’s
"


Negative bambu101
(1 review)
On Jul 1, 2007, bambu101 Blandford, MA wrote:

I ordered 8 plants from Logee's approximately 2 years ago, and all except one died after the 15 day replacement period. About a month ago, I decided to give them one more try, and ordered some cacti and succulents. It was a 3 week wait, due to heavy order volumes during their annual sale. I was given no shipping options, and incorrectly assumed that live plants would be shipped UPS or FedEx, especially in the hot summer months. Logee's shipped them via USPS, and since we live in a rural area, we receive our mail at a PO box in town. It is impossible to get to the Post Office to pick up packages every day, since I work in another state an hour away, and simply cannot always get to the Post Office during their window hours.
So my plants sat in a box at the Post Office for 3 days, and so far one has rotted at the crown, and others are looking a little shaky. I called last Tuesday for a replacement, and asked that it be shipped UPS, and was told they "use USPS Priority Mail", and it would "possibly" be shipped on Thursday. So at this point ,it appears that the replacement will also sit at the Post Office for at least a few days, and it is doubtful it will survive. I give up! I will NOT be ordering from Logee's again.
I am disppointed that a company of Logee's reputation cannot offer some sort of alternative shipping, especially if the customer is willing to pay extra.


On Jul 1, 2007, Logee's Greenhouses, Ltd. responded with:

"


On Jul 5, 2007 11:24 PM, Logee's Greenhouses, Ltd. added:

Dear bambu101,

I am very sorry to hear that we have inconvenienced you. It true that we do not use UPS, but I am not sure why the customer service representative did not mention FedEx. We do offer FedEx shipping upon request (we also use FedEx ground for some heavier packages depending upon the distance traveled).

I am currently on vacation, but I have sent an email to the office regarding this issue and will discuss it when I return. If you have any problems with the plants please contact us.

Again, I am very sorry for your inconvenience."


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