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|On Apr 1, 2021, CrankySci Alexandria, VA (Zone 7b) wrote:
Used to be a big fan of Logee's, no longer.
On Apr 1, 2021, Logee's Greenhouses, Ltd. responded with:
"On Apr 1, 2021 11:50 AM, Logee\'s Greenhouses, Ltd. responded with:
|On Mar 11, 2021, ruth345 Potomac, MD wrote:
My mother ordered a Himalayan Lantern plant as a gift for me. I planted it per the guidance that came along with it (and read about the plant's needs online as well). It sprouted for a bit of time, but then just declined, and didn't make it more than a few months. When I reached out to Logee's to see if they could send a replacement, I received the following list of questions:
On Mar 11, 2021, Logee's Greenhouses, Ltd. responded with:
"On Mar 11, 2021 3:10 PM, Logee\'s Greenhouses, Ltd. responded with:
|On Aug 6, 2019, Anair Suwanee, GA wrote:
I've been a loyal customer of Logees since 2017. However, recently I've had some bad experiences with them. The first was an order that got lost in the mail. It's not the customer's fault if the order gets lost in the mail. But they just threw their hands up and said that I have to sort it with USPS which I tried. Any other company would've jumped at the opportunity to help the customer for the sake of good customer service. I literally had to beg them to send me replacements for the plants that had died by the time I managed to track the package down. Now one would think that I would learn from that bad experience. Not me! I placed another order on June 20, 2019 for plants that were showing as in stock. However, apparently, one of the items got back-ordered because the website wasn't up to date with the number of items in stock. Again, not my fault if their website isn't up to date. So long story short, I'm still waiting for the items because I used a promotional shipping coupon of $9.95. They are saying that because of that promotional shipping coupon that I used, they won't send me even the items that are in stock. Again, it's my fault for using their coupon. Worst of all, they won't even send me any update on the order. I have to call them to get an update on what's happening with the order. Never again will I do business with them.
On Aug 6, 2019, Logee's Greenhouses, Ltd. responded with:
"On Aug 7, 2019 12:30 PM, Logee's Greenhouses, Ltd. responded with:
Good morning Anair,
|On Jun 7, 2019, mattwg Toledo, OH wrote:
This is in regards ONLY to their desert roses. I have ordered other things from them and have been very impressed, but not with the desert roses. I ordered 7 recently....and yes....it was VERY expensive, i even went the extra mile for overnight shipping. Only 1 out of 7 would anyone consider healthy and worth the money, and that was their 'red picotee', the only non grafted one i ordered, and that particular one i am very pleased with.
On Jun 7, 2019, Logee's Greenhouses, Ltd. responded with:
"On Jun 7, 2019 7:50 PM, Logee's Greenhouses, Ltd. responded with:
Hello mattwg. I apologize for the disappointment, inconvenience and the poor condition of the adeniums that you received. Please do contact us so that we can correct this issue for you. Thank you for the detailed description of the problems, that helps so that we can work with our growers and pickers so that we don't disappoint the next customer (I've already sent an email to our growers so that they can look over the adeniums ASAP). If possible providing photos would be great too. Our office is closed over the weekend, but you can email us at [email protected] or call us 888-330-8038 (M-F, 9-5)
On Jun 19, 2019 3:03 PM, Logee's Greenhouses, Ltd. added:
Good afternoon Mattwg,
|On Sep 18, 2018, jkelly66 Denver, CO wrote:
I ordered an Imperial Dragon hibiscus from them as a first time customer. It arrived healthy, and I potted it with good soil as well as adding the fertilizer that they sell specifically for hibiscus. The plant did well, and after a few months, it began to bloom. According to their website and catalogue, the description says "The heart of the flower is vibrant purple."
On Sep 18, 2018, Logee's Greenhouses, Ltd. responded with:
"On Sep 18, 2018 2:28 PM, Logee's Greenhouses, Ltd. responded with:
|On May 6, 2018, Auryla Norfolk, VA wrote:
I received a desert rose "Good Luck" and the flower was nothing like the picture. The flower color was light pink throughout and not as double. The pic they provided showed a rich deep pink center. I would never have bought such a boring pale insipid pink color like the one I received. Also, a hydrangea I bought, although I knew it came in a small container, never thought anyone would actually sell something so tiny. I can get a quart container elsewhere wiith a much larger plant.
On May 6, 2018, Logee's Greenhouses, Ltd. responded with:
"On May 8, 2018 1:44 PM, Logee's Greenhouses, Ltd. responded with:
|On Mar 11, 2017, shootingrainbow GARBERVILLE, CA wrote:
Your prices are insane. So, I came to the Garden Watchdog to see if maybe you all where something extra special for the price? Then, I see that people also say that your S&H is too much as well. Just so you know......no thanks. There are plenty of rare plants elsewhere for way less and of great quality. 2.5" potted plants for over $10, and 4" for $20.... Yikes.
|On Feb 7, 2017, eyfng San Gabriel, CA wrote:
After seeing the negative reviews in here, I really hesitated to have business with Logee’s. But I really wanted to have a star fruit dwarf plant which is difficult to find elsewhere, I decided to purchase just one plant, the “Star Fruit ‘Dwarf Hawaiian’ (Averrhoa carambola)” on Dec 13, 2016 when it was on sale.
|On Sep 21, 2016, whipscorpion Dallas, TX wrote:
Outrageous s&h costs. Guess they never heard of USPS flat rate expedited shipping. They even provide free boxes!
On Sep 21, 2016, Logee's Greenhouses, Ltd. responded with:
"On Sep 21, 2016 6:50 PM, Logee's Greenhouses, Ltd. responded with:
|On Jul 19, 2016, woof12 Philadelphia, PA wrote:
Posted on June 1, 2006, updated July 19, 2016
On July 19th, 2016, woof12 changed the rating from positive to negative and added the following:
It's usually been okay but this last time I ordered some plants that I didn't know wasn't available & the customer service rep never mentioned it. After waiting for a length of time I called again & that's when I found out they didn't have the plants. All that effort nothing to show for it. When I first called Someone should have said something. They forced me to go somewhere else & get them.
On Jul 19, 2016, Logee's Greenhouses, Ltd. responded with:
"On Sep 21, 2016 8:23 PM, Logee's Greenhouses, Ltd. responded with:
|On Mar 24, 2015, x2speed2x Ronkonkoma, NY wrote:
AVOID LOGEE'S! At least their online sales. I'm not sure if they sell locally, but if you can avoid their online sales, you would be smart to do so! I've only ordered once from them and it took them 10 MONTHS to correct an ordering issue. After my plant died (which happened to just be a rooted cutting), they continued to prolong the issue of sending a replacement. They will try to make you pay for shipping over and over again. Additionally, if they send you the wrong item, they will try to make it seem as if was your fault, even if you have order confirmation. They wanted me to jump through hoops after their mistakes. In the end, amount I paid for a 2.5'' tree cutting, I could have easily purchased an actual 2 year old tree, on its own root stock, for an additional $10 from Home Depot, plus they protect all purchases for up to a year. Had I known this, I would have completely stayed away from Logee's. While I'm sure their methods are legitimate, they fail to inform customers about all the problems they might face in the future in addition to their lacking customer service. **HOWEVER, IF YOU DO SPEAK ORDER FROM THEM AND FACE PROBLEMS, MAKE SURE YOU IMMEDIATELY SPEAK TO A MANAGER! THEY WILL TRY TO BULLY YOU AND MAKE YOU GIVE INTO THEIR RIDICULOUS UNWRITTEN POLICIES AND DEMANDS!!! REMEMBER, YOU CAN ALWAYS DISPUTE A CREDIT CARD CHARGE UP TO 90 DAYS AFTER THE TRANSACTION DATE! WHETHER YOU WIN OR LOSE, (in some cases) LOGEE'S WILL RECEIVE A CHARGEBACK FEE OF $25!!!** AVOID AT ALL COSTS!!!!
On Mar 24, 2015, Logee's Greenhouses, Ltd. responded with:
"On Apr 8, 2015 8:21 AM, Logee's Greenhouses, Ltd. responded with:
We apologize for disappointing you with our customer service. We care greatly about our customers and it is disturbing to hear of your experience. Please let us know how we can make it right for that is our goal. Our aim, as a Company, is to satisfy every person who takes the time to be one of our customers. We apologize that we fell short. It is feedback like yours that helps us to improve our Company and our customer service. I am one of Logee’s owners. Please be in contact with me so we can solve this problem for you. We want you to be happy with our plants and our service.
|On Dec 1, 2013, reeve1 Plano, TX (Zone 8b) wrote:
Posted on July 17, 2011, updated December 1, 2013
On April 13th, 2010, reeve1 changed the rating from negative to neutral and added the following:
After a week of being so mad I could bite nails, Ashley eventually contacted me and agreed to replace everything that I had problems with. She was very cordial and kindly explained that they are a small company and cannot give the same guarantee that larger corporations are able to give on their plants. Instead, they put more effort into insuring that the plants that go out are all healthy, of good size, and are packed well before leaving in hopes that this would avoid too many replacements past the first 30 days that a customer has the plant. I asked that they also give consideration for plants that are dormant and that these plants receive an extra guarantee above the usual 30 days. Not just to look at the calendar and immediately say "NO" whenever someone contacts them to ask for a replacement 2 weeks past the 30-day window. Since they did eventually replace everything, we are on good terms again. I just wish I didn't have to go through the heartache and trouble I did to get what should have been offered to me in the beginning without question. Many people wouldn't have bothered to post comments here in order to get further noticed after initially being turned down by their customer support department, and probably just wouldn't darkened their door again. This is what I would have done had they not noticed my posting here. What I found is that these are really nice people who are just trying their best to run a successful business. So, I retract my negative comments and give them a neutral pending the arrival of my replacements and a more positive and consistent initial attitude with the customer.
On April 16th, 2010, reeve1 changed the rating from neutral to positive and added the following:
Well, Logee's did the unexpected and went way above and beyond what they needed to in order to fix my problem and make things right again. These are very good and proud people and I'm sure now that my problem was an isolated incident. If it wasn't, I know that if it does happen again they will make every effort to take care of it, pronto!
Problems happen, new people make mistakes, sometimes the wrong things are said. I just needed to remember to give people a chance to make it right. Logee's did this in spades and I would recommend them to anyone looking for rare and unusual plants. They do carry the best quality and I've been around the block several times. Logee's has proven that they will take care of you. Good luck and Happy Gardening.
On July 17th, 2011, reeve1 changed the rating from positive to negative and added the following:
I have quit buying from Logees. As an accomplished gardener of over 40 years, my house and garden are full of plants as much as 25 years old. However, over 4 years of dealing with Logees, nothing I have purchased from them typically survives for more than a year. I've spent well over $1500.00 with them to date and I have maybe 5 plants still living. Many of the plants I've received have had very small root systems. I've complained to them about their deceptive pot sizes, whereby some plants are being grown in 1 inch starter plugs and then transferred to 2.5" or 3" containers and being sold as a larger potted plant without sufficient grow time in the new container. When you go to plant it, the dirt falls away and you have a plant in a 1 inch plug again with no roots reaching outside of the 1" plug area. In other cases, the plants just seem to be too immature to be out of the nursery environment and they never really recover from the shock of transport. I honestly think Byron is the nicest man and his main help, Ashley, could not be sweeter and more understanding. They've sent replacements in the past when I have complained. But, their plants haven't survived while those that I purchased from other nurseries have flourished. One example, I purchased (7) Hibiscus from Logees, and at the same time, I purchased (3) Hibiscus from Home Depot (The Home Depot were in slightly larger 4" pots and half the price). The main difference was the Home Depot plants had 4 times the root system. Needless to say, ALL of the Logees Hibiscus are dead now while the Home Depot Hibiscus have grown 3 times their size over the same year. I baby them, coddle them, but the Logees plants just don't respond. Finally, a Black Olive tree (12" tall) I purchased arrived in bad shape and it didn't last, but I was so disgusted that I finally quit calling them. They typically don't replace anything after 30 days without a lot of begging and unpleasantness. I could go on and on with the money that I feel I have wasted for what I received, and I suspect there are others out there having the same issues who are not speaking up and who are also no longer ordering from them.
On December 1st, 2013, reeve1 added the following:
I have had problems with Logee's and have posted them here. In doing so, Logee's will no longer conduct business with me. Maybe others who have posted problems when they occurred have also been cancelled, because mine don't appear to be the worst by far. I don't control their methods or actions. All I can do is be pleased with them or report on them when I am not, which is the purpose of this forum. I stopped doing business with them, and after waiting 3 years, I decided to give them another try to see if anything changed from before. I placed the order, everything was pleasant, I even called customer service and spoke with someone about an item on my order and at no time did they indicate that they were not accepting orders from me. I had successfully placed an order online and was excepting to receive it. Only when I called weeks later to inquire about a potential 2nd order did I find out they cancelled the 1st order and never told me. I think these actions speak for themself. I don't make this stuff up! Apparently, I'm the problem and Logee's has no fault in anything that I complained about before. Thus I have been banned from doing business with them. All I can say is Good luck in doing business with a company that conducts themselves in such a childish, emotional manner. If you can't accept criticism or comments from customers that are intended to improve you and make you better then you probably will not rise above the current problems people have been complaining about. Lately, there are as many Neutral or Negative posts as there are Positive. Sorry you feel that I am the problem.
On Dec 1, 2013, Logee's Greenhouses, Ltd. responded with:
"On Apr 4, 2010 6:32 PM, Logee's Greenhouses, Ltd. responded with:
|On Aug 28, 2013, Flapdoodle Minot, ND wrote:
Last spring I ordered Disporum 'Night Heron', shown in the catalog as deep purple. The plant I received was green. When I called about it, I was told to wait a few weeks, which I did. It was still green. When I called again, I was asked to send a picture of it --which I also did, though this was difficult since I don't have a camera or a cell phone. But a friend came by and took a picture and sent it.
|On Jul 10, 2013, vorlonken Andover, CT wrote:
I'm starting with Negative but reserve the right to upgrade to Neutral at a later date. I ordered three plants from Logee's this spring. Two Iochroma and a winter hardy Passiflora (Maypop). After a longer-than-anticipated wait I received the plants. All three of them were on the scrawny side and seemed etiolated, especially the red Iochroma. And the Passiflora was truly sad, very small. For the premium prices that Logee's charges they should ship premium plants!
|On May 12, 2013, gsteinbe Trenton, NJ wrote:
Posted on July 19, 2007, updated May 12, 2013
On May 12th, 2013, gsteinbe changed the rating from neutral to negative and added the following:
After years of not ordering from Logee's, I still get catalogs from them. The latest catalog that I got included a promotion: get $15 off any order of $75. I went to Logee's website and put a Goji Berry, a Sourwood Tree, and a Meiwa Kumquat into my shopping cart. The shopping cart total was $74.85 for just those three plants. So, I was just $0.15 away from $75. But I didn't really want to buy anything else. I emailed Logee's to see if they would extend the promotion to me, since I was only $0.15 short of the necessary total. They sent me a terse email that simply said, "Unfortunately, the promo code will not work unless $75.00 or more is spent on merchandise." Yes, that's unfortunate indeed. For them.
I emptied my shopping cart and bought the Sourwood and Goji Berry elsewhere. I'm having trouble finding a Meiwa Kumquat anywhere else, but frankly, I don't have to have one right this minute. So, I'll wait until somebody else has one available. It'll probably be considerably cheaper than Logee's anyway (as were the Sourwood Tree and Goji Berry). Legally, Logee's didn't have to give me the promotion. I'm well aware of that. I was $0.15 short of the necessary total. But they apparently care more about that $0.15 than they do about the $74.85 (minus the $15 promotion but plus shipping) that I was willing to spend. If they don't care about losing $74.85 in sales over $0.15, then I don't feel any inclination to buy anything from them again.
|On Mar 11, 2013, ransom3 Zephyrhills, FL wrote:
I ordered 4 plants from this company about a week ago. The shipment of my plants arrived in two days. They were 2 Bouvardia longiflora, 1 Ipomoea andersonii and 1 Gardenia coronata.
|On Oct 23, 2012, cr8031 Chelmsford, MA wrote:
Most orders are fine but for a few I could never get the foliage on some plants to look like the catalog photos. For example, there are Rex begonias for sale with sharply contrasting leaf color variations. What the catalog shows as white, on my plants has proven to be a dull light green, no matter what light exposure I have tried. The same is true of the recently ordered "Peacock Plant. There is no white showing in the foliage while the catalog clearly shows white. I asked Logees if they used photo enhancement for catalog pictorials and they denied that was their practice. Perhaps my skills are deficient, but I must wonder about those catalog images as being accurate depictions of the product.
|On Aug 2, 2012, ACsAgapePlants Mesa, AZ (Zone 9a) wrote:
I placed an order from Logee's Greenhouse on June 2nd, and I still haven't received my Hoya Lauterbachii. At first, I was told it was too hot to ship, now they just aren't responding to my emails. It shouldn't take this long to ship 1 hoya. Of course they already took the money from my credit card. Has anyone else had this problem with them?
On Aug 2, 2012, Logee's Greenhouses, Ltd. responded with:
"On Aug 3, 2012 10:49 AM, Logee's Greenhouses, Ltd. responded with:
|On Jul 27, 2012, SuzyQ12 Ocean City, NJ wrote:
I have had mixed experiences with Logee's. Some years the plants are okay, others they're not. More often than not, the plants I have wanted are out of stock for months, even when I order early. From reading the other reviews here, it appears as though I'm not the only one with this experience. They're selection isn't as good as it once was, and their prices are too high for the size and quality of plant you get. I have found many of the plants they offer locally at lower prices with higher quality.
|On Jul 22, 2012, ScentedNectar Toronto,
Posted on July 20, 2012, updated July 22, 2012
On July 22nd, 2012, ScentedNectar added the following:
After reading what MWplantman said about the viruses, I'm just going to cancel my order, right after posting this. I could handle it if the plants finally arrived (not that that's seeming likely anyways) with insects, but you can't fix plant virus diseases except with replacement using virus free (and hopefully resistant) plants. They can infect other plants as well sometimes. Maybe it's good that my order was so delayed.
|On Jul 22, 2012, MWplantman Albany, NY wrote:
Posted on January 25, 2012, updated July 22, 2012
On July 22nd, 2012, MWplantman changed the rating from positive to negative and added the following:
I visited Logee's this past weekend and was very disappointed. Firstly, I was practically ignored then treated as a burden when seeking assistance from the staff. Also, their selection has gotten pitiful. I had only found 1 plant that appealed to me. But while searching for plants to add to my collection, I noticed that A LOT of their plants looked funky, with weird color patterning and distorted growth. This is typically a virus or some other disease. I had overheard a staff member talking about their virus problems. It is not worth risking adding it to my plants at home. So l left empty handed and will not be returning to nor purchasing more plants from Logee's. Such a disappointment.
On Jul 22, 2012, Logee's Greenhouses, Ltd. responded with:
"On Jul 25, 2012 2:27 PM, Logee's Greenhouses, Ltd. responded with:
Thank you for posting your comments about Logee's. We are always grateful for feedback. First, we apologize for any mistreatment from our staff. We go to great lengths to make sure our customers are well serviced. Also, we appreciate your candid comments about your concern with diseased plants. We are confident that our plants are healthy. Doing periodic testing, which is what we do at Logee’s, is the best way to detect viruses in an early stage. In the rare event that a virus is detected, the plants are immediately destroyed so the infection doesn’t spread. After 120 years in business, we take growing quality plants very seriously. We scout daily for diseases and insects and take necessary steps for pest control. Again, we appreciate your concern. We are sorry to lose you as a customer but we would rather have a customer who is happy and confident with our plants. We understand that you are not, so we sincerely apologize that we fell short of your expectations. We invite you to come to Logee’s to discuss your concerns. The owner, Byron Martin would be happy to give you a personal tour of our facilities."
|On Jun 30, 2012, combien Seattle, WA wrote:
Posted on June 28, 2012, updated June 30, 2012
On March 31st, 2010, combien changed the rating from positive to negative and added the following:
Because of my first order was really good, I also ordered Grand Duke of Tuscany jasmine. I was very disappointed in this plant. This was the smallest plant I have ever seen, approx. 3" tall. I know I ordered the 2.5" pot, but I never expected a "dwarf" plant. Evidently the plants they are sending are getting smaller and smaller. Today I received the frost proof gardenia. I ordered the 4" pot, expecting to get a plant that should be a reasonable size. Well, was I wrong. They chopped this plant down to practically nothing. It was sent with a 17" stick, so I assume the plant may have been that size originally. They win, I will never order from them again.
On September 5th, 2010, combien changed the rating from negative to positive and added the following:
I want to change my negative rating to positive. Logee's did replace the tiny plants with very nice ones and followed-up with a phone call to make sure I was happy with the replacement. Sorry for the delay in changing my rating. I ordered 2 more Butterfly Gardenias from them which I received a few days after ordering. I was not only very pleased with the prompt shipment but with the size and quality of the plants. Although I ordered the 2.5" pots, the plants were huge and arrived in beautiful condition and full of buds and flowers. Thus, I ordered another plant today and will order some more next year. Thank you Logee's!
On June 28th, 2012, combien changed the rating from positive to neutral and added the following:
Through the years I ordered quite a few plants from Logee's. I cannot name them all since none of them survived. Some from bugs, some from "I don't know why." According to my friends I do have an amazing "green thumb," so that must not be the reason why they all died. I have not ordered from them for the past year or two. I just decided to buy all the plants I now have and which are in excellent health from local greenhouses. I saved a lot of money that way.
On June 30th, 2012, combien changed the rating from neutral to negative and added the following:
On May 14, 2012 I emailed Logee's to tell them directly that all the plant I ordered from them never survived. I never received any response, nor, frankly, I expected to receive any kind of acknowledgement. After I saw the many negative and neutral responses, I was not at all surprised. If anyone reads this comment, they will be better off purchasing plants from their local greenhouses. Believe me, it will be much cheaper and the plants will be much healthier. I definitely want to change my previous ratings to negative. I also asked them not to bother sending me anymore catalogs. The pictures are very deceiving!
On Jun 30, 2012, Logee's Greenhouses, Ltd. responded with:
"On Apr 4, 2010 6:23 PM, Logee's Greenhouses, Ltd. responded with:
|On Jun 16, 2012, dyzzypyxxy Sarasota, FL (Zone 9b) wrote:
First, let me say I e-mailed Logee's privately about my disappointment in the gift plants they sent, and received no response whatsoever. This in itself speaks volumes.
On Jun 16, 2012, Logee's Greenhouses, Ltd. responded with:
"On Jul 13, 2012 3:55 PM, Logee's Greenhouses, Ltd. responded with:
On Jul 25, 2012 2:35 PM, Logee's Greenhouses, Ltd. added:
We wanted to update the response to apologize for not being able to locate the original email. We just figured out last night that the email was sent to us through Dave’s Garden and that our current email address was not on website (that has been corrected today). Luckily, Dave's Garden keeps a record of every email that they forward to us, so we were able to find that email and respond."
|On Apr 19, 2012, agentnumone toronto,
um the shipping to canada is 120$......
On Apr 19, 2012, Logee's Greenhouses, Ltd. responded with:
"On Jul 13, 2012 4:22 PM, Logee's Greenhouses, Ltd. responded with:
Unfortunately shipping plants outside the US is cumbersome and has become more and more so every year. In addition to the high cost of trying to get live plants to through customs, there is also a significant amount of paperwork and every plant must be inspected by the department of agriculture. We used to ship to many other countries but have done fewer each year as the regulation became more stringent. Because of that our FAQ page explained that shipping to Canada required a minimum order of $200 merchandise with a 60% charge for shipping ($120 minimum) as well as a fee for the Phytosanitary inspection. Unfortunately, we have just recently ceased taking orders for even Canada."
|On Oct 31, 2011, laurie7777 Guilford, CT wrote:
I registered for a class this coming Saturday at Logee's Open House Weekend, and plan to drive 1 hour each way to attend. I called today to ask them if I could buy (credit card) several plants at the email sale price of several dollars off each plant, good thru tomorrow, and pick them up when I come up in 5 days. I was told I could not- that I would have to drive there by tomorrow (I work, and there was a major storm this past weekend)-or pay to have the plants shipped!. I feel that Logees is a great resource, and I have been spending considerable money there for 30 years. However, I feel there is a decided overpricing on many items, and a general attitude of superiority that I don't find appealing.
On Oct 31, 2011, Logee's Greenhouses, Ltd. responded with:
"On Nov 1, 2011 4:41 PM, Logee's Greenhouses, Ltd. responded with:
|On Sep 1, 2011, Fragrant_fan Fredericksburg, VA wrote:
I have been a loyal customer of Logees spending close to $500 this year.I ordered a very expensive Michelia Alba. It arrived with scales on it.Some of the leaves are eaten away and it seems that logees has sprinkled some of their bug fighting powder on it. Spending $50 for a plant and getting this is not my idea of loyalty any more with Logees. The last time i ordered a plant arrived totally broken from the very bottom. ON calling customer service a very rude woman told me to watch it for couple of weeks and call back then.I respect the policy but absolutely not being disrespected by some rude woman.THis same lady has been rude to me before when i called about a price difference in a plant listed on the website and in their catalog.She did not respect my request for selling me the plant at the lesser price listed on the website since the catalogue had a published price,instead in front of my watching the website price changed to match the catalogue price as she talked to me on the phone.She said it was company policy!!! So much for not learning my lesson and ordering again plants worth $100 from Logees. I hope they read this and think it worth to resolve the issue since i do not wish to call and talk to that same rude lady again only to be disrespected again after spending so much money!!!!
On Sep 1, 2011, Logee's Greenhouses, Ltd. responded with:
"On Jul 25, 2012 3:50 PM, Logee's Greenhouses, Ltd. responded with:
Please look at the Dec 15, 2011 posting from whitefragrance ... "Please read the review left a few reviews below this one by "Fragrantfan". I have not been able to figure out the password for that account and hence am posting it under another new account."
|On Sep 1, 2011, dawgsfan1965 Perkins, GA wrote:
I ordered a Viente Cohol Banana plant after finally finding someone that had them in stock. After ordering, I recieved no plant or communications from this company for well over 2 weeks. When I called their customer service, the lady I talked to was rude and very short on the phone. I hung up and called back, this time to talk to a gentleman that was much nicer. He informed me that my plant was on the way. I recieved it mid may, and planted it. The box was beat up and bent, but the plant looked healthy. The plant lived for just over 30 days then died dried up and died abruptly. It never produced a leaf or grew an inch. Called customer service again and was told by obviously the same woman that I talked to the first time that 30 days was past,no refund, no replacement, just tough luck. Better luck next time. There won't be a next time with this company. Awful customer service.
|On Jun 4, 2011, plumice Oak Park, IL wrote:
As a Martha fan, I became familiar with Logee's through her show. I was given a gift of a passionflower vine, which supposedly grows like a weed. The plant was so small that I had to coddle and it still died. My friend's died as well, so she requested replacements. They also died. We are both experienced gardeners. Thinking maybe it was a fluke I ordered a blue and an orange oxalis. Both arrived so small I couldn't believe the price they were charging for these miniscule specimens. Again, great care taken and both perished. I called customer service and it was the inquisition. I have always coveted the weeping blue ginger plant and logee's was the place I could find. Arrived, again so small you would think they would be ashamed to put their name on it. I have had almost a month and it has done nothing. This is the last time I will deal with this company. Their shipping charges in addition to the plant charges are outrageous.
|On May 9, 2011, momofnatur3 Cincinnati, OH wrote:
My husband ordered 2 double-blooming Angel's Trumpets on Friday ,May 6th .....He wanted them for a Mother's Day gift for me...He paid the extra $50 dollars for over night shipping......he did everything on the computer...so a $30 dollar order turned into an $80 order...he was so proud to order on the computer ...all by himself....but with the weekend passing and no plants he was angry...so today the customer service rep said it will be here tomorrow....May 10th...and explained that they don't process orders on the weekends.....so by my calculations...if ordered on Friday....no weekend processing it should have been here today.....and told me they will not refund the over night shipping......POOR CUSTOMER.......I will not order from here again......I spend a lot of money on mail order flowers every year......not from here ever again
|On Feb 15, 2011, MGCarol Woodbine, MD wrote:
Put a beautiful plant catalog in front of me and I break out in a cold sweat. As a result, I purchased several plants from Logee's, a couple of years ago. I spent approx. $165. The Miracle Berry, the plant that I really wanted was on back order (saw it on Martha Stewart and had to have it!). Initially, I was surprised at how small every thing was, but since I've been gardening for about 40 years, I wasn't too worried. Today, I only have two plants left from this order: a Vanilla Planifolia Variegata (vanilla plant) and a Bletilla Yokohama 'Kate.' These poor plants have been struggling all of this time, growing at less than a snail's pace, making their upkeep very annoying! I have eight orchids (four of which are getting ready to bloom) and at least as many flowering citrus plants, so I do know how to care for my plants. I did contact Logee's, and the young woman I spoke to said my warranty was up and made no offer to give me any sort of satisfaction. As I recall, the warranty was extremely skimpy. When ever they send me another catalog, I no longer break out in that cold sweat and I want to scream, "it's not as good as it looks!" As a sidebar, I did purchase their Miracle Berry; another big mistake. Will I ever learn? Now I visit local plant and herb festivals, and only deal with the catalog companies that I have known and trusted for many years. Sorry, Logee's! Your plant sizes and warranties suck!!!
|On Sep 23, 2010, anton1 Skokie, IL wrote:
ok after ordering internet plants for over 25 years, being in retail foliage sales both as greehouse/wholesale sales and owner of retail store selling only foliage/flowering plants this company has some of the most immature poorly rooted clones sold in the industry. The prices are the highest I have ever seen in the industry as a whole in my 25 years of dedicated honest work. I know the difficulties involved in greenhouse management but the ecomomic profits are huge for this company. The size of the plants sold is an "outrage" and their rooting is so poorly developed that more than 50% of their stock is not even ready for "honest sale" yet it is sent out. Professionally I would never order nor recommend buying from them unless its a last measure action, and a severly desperate one. The plants they have are genuine stock but again 50% seem to be of genetic stock that is inferior and out of date. Improved vigor, disease/insect resistance, improved flowering are important aspects for every single selection offered for every variety, to make them Worthy of premium pricing, but its not at Logees. The varieties are unusual but not uncommon to the trade. I have seen them all over the years and God as my witness knows this greenhouse operation knows how to hoe the money row boat just right. Sorry people it isnt my bad experiences nor my decent ones with this company that emphasies what I say it is my honesty, experience and integrity that says this to you. Check your local greenhouses you will be shocked at how many have extensive unusual healthy stock that is so affordable. They need your business and strive to keep it and usually will assist you in getting what you request at a most reasonable cost. happy gardening!!!
|On Jun 19, 2010, lovemycats Northern Virginia,
United States wrote:
This is one of the great disappointments in the the gardening world. Their website and catalog as lots of lovely, tempting plants. I've spent hundreds of dollars on their plants. Not a single one has lived more than a couple of months; and I take extremely good care of plants. I have never had problems with plants from any other vendor. I've also never had other vendors send me malicious pests with plants!
|On Oct 12, 2009, RachelCR High Bridge, NJ wrote:
Seeing all the positive reviews here of Logee's, this spring I ordered about $200 worth of plants. I received them promptly and they were decently packaged. I got a wide variety & some went outside my house, front and back, and some stayed indoors. However, within a week or so a couple started wilting then dying. At first I figured you might lose a few with any large purchase. But as the weeks went on many others either died outright or seemed very sickly. I should mention all my other plants that I already owned were and are doing fine.
|On Feb 11, 2009, mersiepoo New Freeport, PA wrote:
I don't like to complain, like my mom says, if you don't have anything nice to say, then don't say anything at all. I've ordered from logee's over the past several years. I consider myself a basically decent gardener, I can actually keep most plants alive, including a potted gardenia (insert applause here). I could list most of the plants that I have bought from them, and I think about 40 percent of them have survived.
On Feb 11, 2009, Logee's Greenhouses, Ltd. responded with:
"On Apr 23, 2009 1:10 PM, Logee's Greenhouses, Ltd. responded with:
We have contacted mersiepoo directly to find out how we can resolve this issue.
|On Jul 6, 2008, rkidz55 Cisco, TX wrote:
This spring I ordered over $400 of plants from this company and although most arrived just fine, I decided to take them up on their 30 day warranty for any plants that don't live due to the fact that 3 small plants arrived heat stressed and never recovered. Well, was I surprised that they don't even return your emails. Yes, the same one they have listed here in many of their responses. It was no big deal and I would have taken substitutes, but to totally lie on their website about a 100% 30 day guarantee is almost criminal to me so they get a negative from me for false advertising on their website and in their catalogs.
On Jul 6, 2008, Logee's Greenhouses, Ltd. responded with:
On Jul 14, 2008 2:07 PM, Logee's Greenhouses, Ltd. added:
We have contacted rkidz55 directly to find out which plants never recovered and replace them.
|On Jun 29, 2008, onewish1 Denville, NJ (Zone 6b) wrote:
two friends and I stopped in the store after and a Daves Round up in MA on our way home to NJ... we were met by the most unhappy person I can imagine.. we weren't even there for 5 mins and had to remind us that they are closing in a half hour.. which wasn't so bad... but every 5 or 10 mins HAD TO COME REMIND US AGAIN AND AGAIN..
On June 29th, 2008, onewish1 added the following:
One point I forgot about.. when asked how much one of the plants were outside under the tent... the sales person did not know and stated "you have to bring the one inside so I can ring it up to see the price"... WE HAVE TO GET IT... because she did not have the prices right in front of her ... she did not know how much things were and made us go out and get the plant for her to ring up is unbelievable.... lazy & nasty
On Jun 29, 2008, Logee's Greenhouses, Ltd. responded with:
On Jul 8, 2008 9:31 AM, Logee's Greenhouses, Ltd. added:
In response to the comments posted by onewish1 on June 29, 2008, we at Logee's recognize and value our customers who shop both in our retail store and through our catalog. We especially value our customers who travel great distances to enjoy our greenhouses. The sales person who worked on 6/29 and the rest of us at Logee’s offer our apology for your unpleasant experience. She recognizes her responsibility in seeing that all customers, no matter how close to closing, have a pleasant shopping experience with us. A positive experience at Logee’s is always our goal."
|On Apr 13, 2008, Posie4U Mansfield, TX (Zone 8a) wrote:
My last two orders from Logee's have been big dissapointments. Both orders totaled 13 begonias. Twelve of the small pots of begonia arrived in not good shape and despite my efforts to keep them alive, they did not survive. The only one that has suvived is one that was in a larger pot. Don't believe I will order from them again.
On Apr 13, 2008, Logee's Greenhouses, Ltd. responded with:
On May 12, 2008 3:16 PM, Logee's Greenhouses, Ltd. added:
|On Feb 22, 2008, camankin Garfield, AR wrote:
I ordered two house plants. I thought they would be shipped when the weather was warmer.
On Feb 22, 2008, Logee's Greenhouses, Ltd. responded with:
On Feb 25, 2008 10:30 PM, Logee's Greenhouses, Ltd. added:
|On Jul 1, 2007, bambu101 Blandford, MA wrote:
I ordered 8 plants from Logee's approximately 2 years ago, and all except one died after the 15 day replacement period. About a month ago, I decided to give them one more try, and ordered some cacti and succulents. It was a 3 week wait, due to heavy order volumes during their annual sale. I was given no shipping options, and incorrectly assumed that live plants would be shipped UPS or FedEx, especially in the hot summer months. Logee's shipped them via USPS, and since we live in a rural area, we receive our mail at a PO box in town. It is impossible to get to the Post Office to pick up packages every day, since I work in another state an hour away, and simply cannot always get to the Post Office during their window hours.
On Jul 1, 2007, Logee's Greenhouses, Ltd. responded with:
On Jul 5, 2007 11:24 PM, Logee's Greenhouses, Ltd. added: