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Comments regarding Outdoor Distributors

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  Feedback History and Summary  
16 positives
3 neutrals
62 negatives


Positive RomeDannyBoy
(1 review)
On Jul 22, 2013, RomeDannyBoy Rome, GA wrote:

I searched the internet for some parts needed to repair my lawn tractor. Outdoor Distributors had the best prices and the items I needed were in stock. I placed my order on a Wednesday. Then, I happened upon the reviews at Dave's Garden. I was a little worried but realized the negative reviews were from 3 years ago. On Friday I received an email stating my parts were being shipped by priority mail. I was able to follow the progress of the parts from the point of shipment until they reached my local post office. I received my items Monday. 5 days and the correct items. I would use Outdoor Distributors again.

Positive jvd2507
(1 review)
On Jun 7, 2013, jvd2507 Belmar, NJ wrote:

Called Outdoordistributors on Tuesday checking to see if the part I needed was in stock. Ordered the part on Tuesday and received it on Friday. Fantastic!

Positive golden_ruler
(1 review)
On Mar 17, 2013, golden_ruler Vancouver, WA wrote:

Needing parts for two of my four garden tractors, I came across as a possible source.

Their prices are sharp/highly competitive and they had some parts that were not available on the other company websites that I was considering ordering from.

However, I noted some negative comments on this and other sites dated in the initial stages of the recession (2008-2010).

Since I was ordering with my credit card, I figured that If my order didn't arrive or was screwed up, I was protected by the mandates of the credit card company. I needed the parts...I placed my order.

When I received my order, I found that what was received was different from what was advertised.

After making a phone call to the Paige the customer service manager and Bryan the general manager, it was determined that the product description was incorrect. To their credit, the mistake was fully corrected to my satisfaction ( I have found that when there is an error or a problem with a product or service that you are paying for, that you really find out how that supplier takes care of their customers. passed the" test" with honors. I will be ordering from this company, again, whenever the need arises

This "feedback" was not solicited in any way. I, simply, believe that the "good" should be told as well as the "bad".

Positive rffitzhugh
(1 review)
On Jul 11, 2011, rffitzhugh Hampton, VA wrote:

I needed a part for the motor of my tiller and found outdoor distributers on an internet search. Before I made the purchase, I found this site while performing a review of their service search. Since I was short of time and since it was a Sunday night on a holiday weekend, I took a chance and ordered the part I needed. The part arrived at my home on Tuesday of the following week. I was amazed at how good the service was. I have since use this company again and so far, I am very pleased.

Positive airbornevet
(1 review)
On Jun 29, 2011, airbornevet Alexander City, AL wrote:

I have used this company several times ordering parts for my craftsman tractor. Never had a problem receiving parts in a reasonable time. These are my go to guys for parts.

Positive mrgoose
(1 review)
On Jun 25, 2011, mrgoose Mountain Park, GA wrote:

I first ordered from OUTDOOR DISTRIBUTORS 4 years ago, because they had the best price for my mower parts. Those parts arrived in 3 days, so last week I automatically bought from them again. Only later did I see the results of this Forum poll, so I became worried. After 6 days I inquired about the status of my order and in a short time they responded with a Tracking Number. The parts arrived later that day, and they were the correct parts. I will order from them again in the future. Perhaps OUTDOOR DISTRIBUTORS have turned the corner and corrected their problems.

Positive Ash1122
(1 review)
On Feb 24, 2011, Ash1122 Port Hueneme, CA wrote:

I needed parts for an older Troybilt tiller and was about ready to haul it off, being unable to locate the parts locally. I called Outdoor Distributors and they walked me through where to find my model number, directed me to the online parts listing for my model and helped me identify the tines, starter thingie and wheel assembly I needed. I placed the order with them on a Monday and had received the parts by the following Monday. So grateful to have my tiller up and going again. Great folks, great prices! I will be doing business with them again.

Positive Goode2
(1 review)
On Feb 9, 2011, Goode2 Brunswick, OH wrote:

Placed an order at a competitive price. Received it in 4 days complete. Credit card charged at time of shipment. Satisfied first time user. Will use them again.

Positive GA_Mower
(1 review)
On Jan 27, 2011, GA_Mower Buford, GA wrote:

My lawnmower was running rough, so I decided to give it the old fashioned tune-up. I found Outdoor Distributors on-line and used their parts lookup for my Briggs & Stratton engine. I needed a new air filter, spark plug, oil, and fuel filter. I ordered the parts and they were delivered to my home two days later. I installed the parts and my mower runs like new again. I am very happy with the service I received and will use Outdoor Distributors again when I need more lawnmower parts!

Positive Ed_57
(1 review)
On Dec 15, 2010, Ed_57 Miramar Beach, FL wrote:

I ordered a part for my gas blower. The part was received as promised. Shipping time was to be 7 business days, but received in 5. No issues ordering off their web site. They will get my business again.

(1 review)
On Jun 12, 2010, LIMETWISTMAG Wilsonville, AL wrote:

I called Outdoor Dist. on May 7th, they quickly looked up the part I needed to repair my self propelled mower...a belt and spring assembly. The parts were under $15 and included shipping. Everywhere else I tried to find this part, they didn't have it or didnt have in stock. I did find it at place locally, but they wanted $25 for the kit. WELL BACK TO MY ORDER....I received my Items within a week (May13th), and was very happy with my experience with the folks at Outdoor Distributors. GREAT STORE!!!! ......I Will buy from them again!

Positive kfairley
(1 review)
On May 8, 2010, kfairley Willingboro, NJ wrote:

I tried calling after not receiving my merchandise after 10 business days. When I tried to call their customer service number, I always got a message that all circuits were busy (14 times over 3 days). So I checked Google, found this site and read the comments and figured I was done for. I then called their Sales #, and was told my order had a late item, it arrived just that day and would ship that night. Well, imagine my surprise when my order arrived 2 days later, complete! Additionally, my credit card was not charged until the following day AFTER I received my items. I am pleased with my transaction, but remain concerned that I had such difficulty getting through.

Positive MowMaster
(1 review)
On Aug 25, 2009, MowMaster Alabaster, AL wrote:

I recently placed an order for my lawn mower blades and odds and ends. I spoke with Brittney and she was very friendly and eager to help. She found everything I needed and had my order ready in no time. Within the week, I had my order and I couldn't be happier! Thank you Outdoor Distributors for great service!

I plan to call them again when I need something for my mower! I have recommended them to all my friends.

Positive rolltide63
(1 review)
On Aug 9, 2009, rolltide63 Tuscaloosa, AL wrote:

i ordered a set of three blades, all new tires and a new belt and a for my cub cadet mower. i saved around $40 as compared to other internet sites. i ordered my parts monday afternoon and had them on at my house by thursday morning and was finally able to mow the lawn and get the wife off of my case!

Positive dggma
(1 review)
On Jan 19, 2009, dggma Saco, ME wrote:

Overall, my experience was good with Outdoor Distributors. I saved about $25-$30 (over the next closest internet source) on the auger/impeller shaft/gearbox assembly that I needed for my MTD snow thrower. There was a mix-up the day after I placed the order. I received an email that my item was backordered and it would take 10-15 days to receive it even though when I ordered I was told it was in stock. Displeased with this sudden change, I emailed the company back. Three days later, I received an email stating I received the original email in error and that my item had been shipped. I received the item 7 days after ordering. It was the correct part and now my snow thrower is like new again!

Positive gnr
(1 review)
On Sep 12, 2006, gnr tillsonburg,on,
Canada wrote:

I ordered a rear axle for a sears garden tractor, their price was about 75% less than sears wanted here in Canada but i had to pay $90.00 for shipping to get it here the fastest way possible {my choice}.I spoke to them at 2.00pm on tues expecting to get the part within a week, at 12.00pm on wed 22 hrs later I had the part in my hands. NOW THATS SERVICE

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