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Comments regarding Outdoor Distributors

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  Feedback History and Summary  
16 positives
3 neutrals
62 negatives


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Negative ConsumerGuy
(1 review)
On Dec 17, 2014, ConsumerGuy Mc Kean, PA wrote:

DO NOT ORDER FROM THESE PEOPLE These people sell items that they don't have in stock and have no idea when they will have it in stock. They then hope that you will forget about your order so they can keep your money or they give you a hard time about canceling your order and getting a full refund. When you talk to them on the phone they tend to get very rude and arrogant, even after you speak with a supervisor.

Negative PLE
(1 review)
On Sep 20, 2010, PLE Springfield, MA wrote:

I called thIs company to order a part ( Out door Dist.) They said they had it in stock. I paid for the part; just under $100. They told me to wait 3 days, call them back For information when I would receive it. I did what they said. Now, not in stock, I have to wait, Call back again. Still no part. I said," I want a refund," I told them. Response was they would. Part was ordered Dec' 09; refund requested in Feb 2010,Still waiting Sept 20, 2010 . Alabama Atty. General and BBB was notified. Still waiting for refund. My advice to all of you, don't order anything from this company, if you don't want to be inconvenienced or / and ripped off. P.S. Got fed up, ordered my part and received in 7 days from Order Tree - no headaches, no hassles. PLE

Negative Risnerdtn
(1 review)
On Jul 13, 2010, Risnerdtn Buffalo, KY wrote:

Although they shipped my order promptly, I received the wrong part. There are two series of parts associated with my model number, but all the people at Outdoor Distributors I talked with kept saying was "it should work." The manager even said she spoke with the manufacturer and, again, stated "it should work." The two parts were very different. I even sent pictures comparing the two. I finally got the number for the manufacturer from them, called myself, and they immediately gave me the correct part number. I have my doubts about whether or not they truly spoke with the manufacturer. Outdoor distributors refused to cover shipping either way to return the item. I'm very disgusted with them.

Negative ultrabigbear
(1 review)
On May 19, 2010, ultrabigbear Akron, OH wrote:

I ordered 1 part for my shop to see if it compares with the distributers that I deal with. The price was the same as my other distributers,but the confirmation was fast so I thought I had another place to shop. I recieved my package in 4 days but instead of 1 part for $23 like my order had stated they sent me 5 of the same thing and charged my card for over $74. When I tried to call about the problem all phone lines are either busy or not working. If I ran my shop like they do I would be out of business in a week. In my opinion this is not a company to buy from. I would like to resolve this with them but they have not tried to contact me.

Negative smakra
(1 review)
On Apr 29, 2010, smakra Hamilton, OH wrote:

Hello All,
I had to sign up for this site just to add my comment on this non-business. Long and short of it is same as everyone else...placed order for about 300$ in mower parts...waited the suggested 7 business contact, sent 9 no contact (supplied phone 877 number does not work)sent email. After day 9s threat to cancel was told on day 10 parts on backorder from factory with release date. Day after release date called and was told no release date...told them to ship what they had (mentioned ON the order). Waited two more days...they called...missing a part they had in stock. Told them ship what they contact since. Canceling order and will fight it out with Visa if I have to.

Negative ssmith39
(1 review)
On Mar 8, 2010, ssmith39 Naugatuck, CT wrote:

Posted on October 28, 2009, updated March 8, 2010
Wish I found this site prior to ordering. Placed order Sept 1 for $50 lawn mower parts. Credit card was charged the next day. After several weeks I called, and after being on hold for several minutes was told order would ship end of week. After a few more weeks of no delivery and no word I called again and told it was being drop shipped that week. A few weeks later still no parts and a call get the same treatment and told there were vendor issues and it will ship. If no delivery by end of week I will cancel & dispute charges.

On March 8th, 2010, ssmith39 added the following:

I waited until the end of the week and and still no parts. I was done fooling around with this place. I called and canceled the order and told it will take 10-15 business days to credit.

Because of the way they jerked me around I knew it would be an uphill battle to get my refund. I immediately called my credit card company to let them know the situation and that I planned to dispute the charges if a refund was not issued in a timely manner.

After waiting 20 days I was not surprised to find no credit issued. I contacted the credit card provider again and lodged a dispute. I was notified a week or so ago that they have refunded all my $$ after investigating the dispute.
Negative in_KY
(1 review)
On Jan 7, 2010, in_KY Nicholasville, KY wrote:

Thieves -- plain and simple.

Negative dumbdog
(1 review)
On Dec 30, 2009, dumbdog Pueblo, CO wrote:

Posted on December 29, 2009, updated December 30, 2009
I too wish I had seen this site before ordering from Outdoor Distributors. Maybe if they would take care of business instead of running over beer cans with lawn mowers we wouldn't be doing this. Anyway, I paid with PayPal ($21.00) and filed a complaint with PayPal when I didn't receive my credit. PayPal followed up and issued a refund from Outdoor Distributors to my PayPal acct. However - the refund did not clear their bank and therefore PayPal suspended Outdoor Distributors account. I don't give up easy, so I filed a claim with the BBB as well. I also found Outdoor Distributors on Facebook, requested to be added to their "Friends" and then posted the question "Is Outdoor Distributors" still in business?" they replied yes still strong after 6 years. I then publicly responded with another question..." why won't you reply to my e-mails regarding non-shipment of product" I was given a phone number to call - That happens Dec 30th.

We will see what happens. I'm wondering if all the vendors on their web site know of their business practices.... Hmmmm might be worth looking into and enlightening the vendors.

On December 30th, 2009, dumbdog added the following:

I contacted OD-D on Dec30th offering substitution for the items they did not ship. They no longer carry the product lines I asked for and haven't for sometime. I asked about the Paypal refund and was told someone else called this morning asking the same question. Then she offered to refund my order PLUS 20% once they get a new credit card processor. I asked why they still adevertise credit cards on their website, she pause then said the vendors process the cards directly when Items are ordered, they make no money of those sales. Yea right.
I contacted the AL attorney general - guess what, they know who outdoor distributors is and are familiar with them. I filed an on-line complaint. I think I will also contact the web host company and let them know about the practices.
Negative Wolf1963
(1 review)
On Dec 29, 2009, Wolf1963 wrote:

I ordered parts for my mower. It was stated it could take a month. The month came and went with no parts. After calling about 10 times and months later I asked for a refund. I was told the parts were drop shipped, but never showed. I called again for a refund and was told 3-7 days. No refund, called again and was told 7-10 days. Guess what. no refund. Since There has been no communication from them I did send a bill which they never paid of course. Now I need to proceed with legal proceedures...

Negative weatoys
(1 review)
On Dec 14, 2009, weatoys Hampton, VA wrote:

After 60 plus days I canceled two orders on 23 Sept. 2009. Two months later and a number of phone calls, I have yet to received a return. On 23 Nov. 2009, I filed a complant with the AL. BBB, still no return and the BBB has extended the time that they have to reply to the complant. Please save your time and money by going to another company

Negative pacoco
(1 review)
On Dec 9, 2009, pacoco Valley Cottage, NY wrote:

I placed an order for replacement MTD chipper blades which I paid through Pay Pal. I waited 68 days for them to arrive. The parts never arrived. In the mean time, I was lied too on several occasions. I was told the items would ship soon. I finally gave up after 68 days and canceled the order 10 days ago. I was promised a refund with in 10 days. No refund yet. I called today and was told Outdoor Distributor's Credit Card Processor froze their account and they have no access to credit (and Pay Pal). The young lady then told me to be patience as they are working on getting a new Processor. Once they get a new Processor they will refund my money plus 20%.

If you believe that, I have a bridge I can sell you. These guys are on the way out of business. I'll never see my $108 again. I wish I would have Google Outdoor Distributor before placing my order and found this website. Stay away from these guys!!!!!!

PS. I placed the same order through M and D Mower and received my parts in 4 days.

Negative adventuruss
(1 review)
On Nov 24, 2009, adventuruss Dallas,
United States wrote:

I placed an order for mower parts with Outdoor Distributors in early October. They were paid over $73 from my account on 10/08/09. I still have not received any parts. I have had to mow since then, so have ordered parts on two occasions since then from I received the parts next day from and highly recommend them. They are in Austin, TX. I just wish I had googled Outdoor Distributors before placing that order and handing over the payment.

Negative Starpower
(1 review)
On Nov 23, 2009, Starpower Michigan City, IN wrote:

I ordered a starter for my snow blower in July, so I'd have plenty of time to get it installed before winter. Winter's here, starter is not. Was told it would drop ship from the factory in Sept, then Nov 17, and today was told Dec 1st. I did notice that all of the rare positive reviews were from local addresses to the company. I guess all those girls on the website have to have boyfriends/husbands/brothers somewhere.

Negative seabees1
(1 review)
On Nov 19, 2009, seabees1 Fort Lauderdale, FL wrote:

Order placed Sept 6 it is now Nov 18 I have no parts and no credit as promised 2 weeks ago
This outfit is run by a bunch of lying crooks.I will file with BBB and Alabama State Attorney.

Negative dammregistratio
(1 review)
On Nov 17, 2009, dammregistratio Houston, TX wrote:

I ordered two wheels for my lawn mower. The wheels I received had the number that the website showed as being the correct ones for my mower, but they did not fit, i.e., my mower's axle was bigger than the hole in the wheel. I called and was bounced around for at least 30 minutes. They finally issued an RMA. I followed the instructions on the RMA and returned the wheels. I waited for the credit to show up on my credit card statement: it did not. So, I called and April told me that the wheels had been received, and the credit put on the desk of the person who issued the credits, but that she would put another credit on her desk. The next month's credit card bill came in, but no credit. I sent them an email stating that if the credit wasn't issued I would file a Small Claims Court suit. The next month's credit card bill has now come in, but still no credit. It has now been 3 months since the RMA was issued and no credit. I am on my way to the Small Claims Court to get the necessary forms to file the suit. I should have checked the reviews on this outfit before I ordered.

Negative phil52
(1 review)
On Nov 8, 2009, phil52 Swansea,
United Kingdom wrote:

Ordered parts on 18th September and email was recieved stating order was accepted and asking me to call them in 7 days if order was not recieved. Price included USD 75 for shipping to Europe! Credit card was billed on September 21st. Have repeatedly called them and am constantly asked to hold. Total 'hold' time on phone from Europe now exceeds one hour! Have been told several times that it's shipped but when asked for UPS tracking number or similar am told none exists! This bit seems fantasy to me. Have also emailed and faxed management (if they actually have any) without response. Terrible experience and have now put the matter in the hands of the credit card company. If they have problems or are short of parts then they should simply say so.

Negative hopagrass
(1 review)
On Nov 6, 2009, hopagrass Miami, OK wrote:

If I could put very NEGATIVE I would. I ordered a part in the 50 range. After waiting for 3 weeks for my part,, By the way they had told me it was going to take only 7 days, I just told them I wanted my money back,, and to just give me a refund, at this point they got real hateful. After calling back a week later,, I found out my "refund" was put in the day before and I was going to have to wait 12 to 15 days. So i waited,, Now All they can say is they don't know why it hasn't been refunded,,then click,,So I do have I advanage on my side,, I am an Attorney and about to send some papers their way, Lets see how they like coming to Oklahoma to fight a 600 dollar suit,,over 50 bucks,, however DO NOT ORDER FROM THESE PEOPLE!!!!!!!! SCAM

Negative redwingsfan
(1 review)
On Nov 5, 2009, redwingsfan Lake Odessa, MI wrote:

Ordered repair parts for my Poulan Pro lawn tractor. They tell you to wait 7 working days to receive parts before you call about your order. After 8 days I called and was told by Stephanie that the order had not yet shipped, and she could not tell me when it would ship. After a short internet search I found the same parts on Amazon for the same price so I called back to cancel my order. After waiting on hold for about 15 minutes, I was told by Stephanie that it was no problem and that my PayPal account would be credited immediately. I asked her again if the credit would be issued right away and she said yes. The next day, after not receiving my PayPal credit, I called back. This time I was on hold for about 25 minutes. Finally my call was taken (Stephanie again). After looking up my order information, she came back and informed me that it takes up to 12 or 15 days before credits can be issued. Now my money will be tied up for over a month if I get it back at all. Fortunately I used PayPal so at least I have an avenue for dispute.Amazon showed my parts in stock and will ship in 1 or 2 days.
Amazon is a great place to find any part you need right down to replacement blades.
BUYER BEWARE!!! DO NOT DO BUSINESS WITH OUTDOOR DISTRIBUTORS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Negative ivorydan
(1 review)
On Nov 1, 2009, ivorydan Carmel, IN wrote:

Be sure to pay with Paypal. That way, when a month has gone by, they took the money immediately, your parts never arrived, and they don't respond to your emails, you have a quick way to get your money back.

Negative cub
(1 review)
On Oct 31, 2009, cub Martin, GA wrote:


Negative chromesjt
(1 review)
On Oct 30, 2009, chromesjt Ellsworth, MI wrote:

I ordered from this company on the recommendation of an auto parts store as well as that of a friend in the small engine repair industry. I am sorry that I did not come across these reviews prior to order because I could have saved a lot of time and energy. I ordered the parts on October 3rd and they charged my credit card immediately. I received an order confirmation email the next day. I waited seven business days and did not receive my parts. I called and was told they should be arriving within the week. They did not. I called a second time and was told they should be arriving within the week and that I would be emailed a tracking number. I received neither a tracking number nor the parts. I called a third time and was told they were being drop shipped from the manufacturer and I should have them by the end of the week. I did not receive them so I called a fourth time and was told one of the parts was on back order. I’d had enough of the excuses so I told them to cancel my order. I also told them that I will call my bank to ensure the credit card is refunded. Save yourself a lot of time and frustration and order your parts elsewhere!

Negative clercl002
(1 review)
On Oct 25, 2009, clercl002 Québec,
Canada wrote:

The experience I have had with this company is similar to the other negative complaints that I have read on this site. I have paid $187.66 USD for an item which I have never received and I have tried to cancel the order and request a refund without success.
I have filed a complaint with the Alabama Attorney General and the Better Business Bureau and have asked my credit card company to investigate the credit standing of this company and I would urge any other defrauded customers to do the same.
In my opinion this company should not be allowed to continue to take advantage of genuine customers and to tarnish the reputation of respectable companies that offer a proper customer support service.

Negative mspiowa
(1 review)
On Oct 23, 2009, mspiowa Fort Madison, IA wrote:

I can not tell you how disappointed I am in this company! I ordered three replacement blades for my Snapper mower (order # XXXX-XXXX-XXXX) of which they were more than willing to take my money within hours of placing the order from my account. I too, received the e-mail stating that my order was placed and would be received in 7 days. I waited 14 days for my order and called to see where my order was. I was told it was on order from the manufacture and it could be another 2 weeks before it would be here. I was told I could cancel my order if I did not like that. I waited another 2 weeks and called again. Told the same thing again. I asked to cancel my order. I was told that it had been done. It has been several days since cancelling my order and my money has still not been refunded. Beware when dealing with this company!

Negative poedintn
(1 review)
On Oct 15, 2009, poedintn Louisville, TN wrote:

I ordered a part from ie Outdoor Distributors on Aug 23, part was supposed to be in stock. After 2 weeks I was told it was back ordered after being on hold for over 20 mins. I e-mailed several times with no response. Every time I called a 20-30 min wait. Finally got the part on Oct 15th. They always put you on hold when called. The call taker was always rude and would put you on hold before telling you anything. Find a good supply of out-door parts not these guys.

Negative ffkfmy
(1 review)
On Oct 14, 2009, ffkfmy Labelle, FL wrote:

I have used this company for parts for the past 6 years. Each time it was excellent so I placed another order. (11 Sept., 2009) WHAT A DISASTER!!! I placed the order. They said it would take 14-21 days. OK I understood that. In less than one week my order arrived. I was tickled pink until I opened the box. All the paperwork was correct - the only problem was - IT WAS NOT MY ORDER!!! I called immediately and they said within a few days my order would arrive. I waited a week and called again. They said it was being looked into and I should have it in a couple of days. Three times they told me it was shipped. After a day I called each time and asked for a tracking number. I never got one because it still has not been shipped. I asked for supervisors. I asked for someone in charge. I asked to talk to the person that was supposed to ship my parts. I asked if they were in my shoes what would they do? I asked what I did wrong? I have been on the phone with them about 4 times each week for the past two weeks. It is now over 5 weeks. What is a person to do? If I tried to operate a business in this fashion I would be out before I got started. I am still waiting. They obviously do not want me as a customer. It sounds like they do not want any more customers. It sounds like you better get your parts or your money pretty quick - OR YOU AIN"T GETTIN NUTHIN.

Negative edwardwoodward
(1 review)
On Oct 5, 2009, edwardwoodward Shizuoka,
Japan wrote:

On August 11th, 2009, I ordered a part for a Yardman mower to ship to Japan. Their homepage said the part was available and allows you to select Japan as a destination for parts. I placed the order. About a week later I got an email saying "Sorry, we don't ship to Japan." At the end of the month, I found that my card had been debited as soon as I placed the order. I have mailed several times without response. Still waiting.
What a terrible company to deal with.

Negative Penny_W
(1 review)
On Oct 2, 2009, Penny_W Rose Hill, KS wrote:

I placed my order with Outdoor Disturbutor on Aug 4, after waiting for 2 weeks, I called about my order. I was told the part would ship, and I would have it in a week. Another week passed, and no part. I called back and Spoke to Lou Lou for the third time she stated that the part was on back order. I told her to cancel my order and refund my card. She told me it would take 4 - 6 weeks. Needless to say I was not happy. I asked to speak to a supervisor, and was told she could get the part from one of their stores and ship it the next day. I told her no thank you I want my refund. She told me she would try to get my refund quicker. Oct 1, no refund! I called again spoke to Christian, he said it slipped through the cracks. He would get it processed. I called back Oct 2, was on hold for 15 mins before someone came back on the line to tell me to continue to hold, I said "NO!" I want to speak to someone now. She put me on hold anyway. I did finally get the issue resolved AFTER 2 MONTHS! I did learn something from all this. If I would have just google the company I would have found this site, and never went through all the hassle.

Negative Dav3yDark0
(1 review)
On Sep 28, 2009, Dav3yDark0 Sioux City, IA wrote:

On September 4, 2009 I ordered a primary drive spring and a headlight for a Craftsman lawn tractor. They charged my card on September 15, 2009, but had not shipped any parts. They have made various excuses as to why nothing has shipped with empty promises the parts would ship soon. I first contacted them after the 7 business days with no shipment and was told one of the parts was back ordered and we should receive the parts in another 5-7 business days. No parts were received after more than 10 business days. Called them again, they still have not shipped the parts so I told them to cancel the order and refund my credit card. I have also contacted my card company and requested a charge back since I have not received what I have ordered and paid for. The card company said they will give Outdoor Distributors 15 days to refund the money or they will do a charge back against them. Apparently these guys do business under the name LandscapePower dot com also, so beware of that website also. With my bad experience I can only recommend to others to stay away from Outdoor distributors and Landscape Power and find another website to purchase lawn tractor parts from. Wish I would have found the advice here at Dave's Garden before I tried to purchase from them.


Negative whag
(1 review)
On Sep 23, 2009, whag De Forest, WI wrote:

Despite the warning on the site that "we're swamped" and the assurance in smaller print that many orders are shipped promptly, I placed an order for two small engine parts on 9/6/09.
An e-mail order acknowledgement came that day carrying the admonishment that calling to inquire about the status of my order within seven business days would delay the order.
On 9/14/09, my credit card was charged for the order.
On 9/16/09 I e-mailed Outdoor Distributors' (OD) customer service and asked about the status of my order. I received no response.
On 9/22/09, I called OD's toll-free number and was told that everyone was "at lunch" and to call back in an hour. The time was 1:30 PM CDT at their location.
On 9/23/09, I called OD again at 10:00 AM. After speaking briefly to three people and being put on hold three times, I finally reached someone who told me that one of the two items was on back order and was expected to arrive at their facility in "at least a week". I requested that the order be cancelled and that my credit card be credited back for the amount of the order. After another short hold, I was told that this had been done.
I had been on the phone for about 22 minutes.

Negative slk230red
(1 review)
On Sep 22, 2009, slk230red Tampa, FL wrote:

I thought I found a good deal on a carburetor for my Sears leaf blower, so I ordered one from them on 8/10/09. I called before ordering to make sure the part was in stock and I was told that it was.
I called a week later and was told that the part was on back order. Called the next week and was told that they're not sure when it would be in.
I called again on 9/2/09 and still no confirmation on the part so I told them to cancel my order. Called back on 9/10/09 to complain that my account was not credited and was told that it takes a while. I then called my credit card company and they credited my account immediately.
I did a google search for the part in my area and found a distributor nearby, ordered the part from them the afternnoon of 9/10/09 and they called me early am on 9/15/09 and said the part was in.

I felt that I gave Outdoor Distributors a fair opportunity to earn my business, but they are not delivering parts in a timely manner. I thought that they were friendly on the phone, but not aware of what is going on with their business. I also emailed them several times but never got a reply.

Negative AandEsMom
(1 review)
On Sep 21, 2009, AandEsMom Monroe, NC wrote:

8/1/2009 I ordered Snapper parts - 3 mower blades, 1 clutch switch, 1 seat switch. My lawn was half mowed when it broke. Finding parts quickly was extremely important. Got a confirmation email my parts would arrive in 7 working days.

After 10 working days, and lots of grass growing in between, I called only to be put on hold for at least 15 minutes, only to be told that the parts had to be backordered from Snapper. When could I expect them then I asked? I don't know was the answer.

Desperate, I kept the order open.

8/18/09, my credit card gets charged for the parts.

9/19/09 still no parts.

9/19/09 called the number to cancel my order. Was told there was a storm in the area and the computers were down and I needed to call back later.

Still dealing with these people and they are not kind and courteous or even apologetic in the least. Would NEVER use them again.

Negative boon_dog
(1 review)
On Sep 20, 2009, boon_dog Cranbrook,
Canada wrote:

Ordered on Aug 4th 2009, order confirmed and payed. Called Aug 19th and put on hold for a long time fianally told only 1 part was in and rest would be shipped the following week. Have tried to email 3 more times with no response. It is now Sept 19th and will try to get my money back through Pay-pal.

Negative mikekmary
(1 review)
On Sep 18, 2009, mikekmary Hampshire, IL wrote:

I ordered a manual for a Poulan riding mower in May and as time went by I called twice and was advised that order was pending. It was August and mowing season was coming to an end but I figured I would order parts as the manual was very old and probably hard to find. I was advised back order was canceled but received no credit. (I was able to order manual from Sears and got it in a week). The parts I ordered I saw online would be delivered in a week but a special note said 14 to 20 days. I still did not receive parts and had to dispute charge based on the information I found on your site. I should have read your reviews beforehand. I was able to find parts with Mowtownusa and should have them in a week.

Negative amyrgang
(1 review)
On Sep 9, 2009, amyrgang Hampshire, IL wrote:

I would not EVER use this company again.
Aug 9th - placed order for $63ish, got confirmation email.
Aug 10th - got email saying order had shipped
Aug 25th - still had not gotten anything. Called company, was put on hold IMMEDIATELY. After 10 mins on hold, the phone automatically rang again. Someone picked it up and hung up. Called again, on hold for 10 mins again, phone rang 33 times with no answer. Hung up. Called again. DEMANDED not to be put on hold...was told that I had to wait in line for calls to be answered....I reponded that I had been waiting for 33 rings. Was put on hold. Someone actually felt like doing their job and took me off hold after 4 minutes. "Lou Lou" was really rude, like her answering the phone was doing me a huge favor. She said the email that I had gotten saying the order was shipped didn't really mean it was shipped, and that they hadn't yet even gotten the parts that they were (presumably) going to ship to me. I said to forget it and to cancel the order IMMEDIATELY (I wasn't taking any of that "we'll ship it soon" crap!). Lou Lou said it would take 10 business days to issue a refund. It's two weeks later now, and I just opened a PayPal dispute to get the money back. I think their plan is to delay the customer for over 45 days, because then you can't open a dispute with PayPal and they'd just keep the money (so watch out for that!!!)....all in all a crappy company.

Doesn't it seem odd that all the (very few) relatively recent positive posts come from Alabama, where this place is located? INTERESTING.

Negative ydfoley
(1 review)
On Sep 2, 2009, ydfoley wrote:

I ordered a pulley for an MTD lawn tractor. The charge for the part hit my account immediately. I called ten days later to find out the status of my order. The confirmation email plainly states "Call 1-877-70-PARTS if Order not received in 7 WORKING days.
and we will check the status for you." I called on August 19th - exactly one week after the charge hit my credit card. I was told that the order was being processed and in the staging area to be shipped. It is now two weeks later and still, no part. I called today and was put on hold. after nearly 8 minutes on hold, I hung up and called back. The person answering the phone said "Hold Please." at which point I stated that I had already held for 8 minutes. She promptly corrected me and told me that I was only on hold for 7 minutes and 48 seconds. At this point, I am very irritated and ask to speak to the manager. She tells me that she is the manager and I will have to hold for ten minutes. When someone finally comes on the line, he informs me that they don't even have the part and have no idea when they will receive it. When I ask about the previous call, he doesn't know what I am talking about. When I ask for the order to be cancelled, he says it will be at least 10 days to get my credit.
When I ask to speak to the manager a lady gets on the line. I tell her the story of my experience today and she tells me that she never spoke to me. At this point, its obvious that I am getting the run around, so I ask to speak to whoever is in charge of Outdoor Distributors. Surprise Surprise, no one is there.
I have to wonder if this is a scam to be able to charge your credit card for parts and then hold them money, using it to pay bills or for personal reasons, then shipping the product when the complaints are too much. I have just gone on line and researched the number of complaints against this company, and quiet a number of them say the exact same thing. It does not seem honest. Nor does it seem to be the way a company holding an "A" with the BBB should deal with customers.

Negative ldbc
(1 review)
On Sep 1, 2009, ldbc Billerica, MA wrote:

On 7/22/09 I ordered some parts for a Briggs & Stratton tractor engine.
On 7/23 my credit card was charged $79 for the full order.
On 7/27 I sent an email inquiring about the order status and never received a reply.
On 8/4 I called and was told parts were on back order.
On 8/11 I called and was told parts were on allocation from B&S and should be in any day.
On 8/17 I called and was told parts still on back order. I cancelled the order and was told I would receive a credit card refund in 5-10 business days. I ordered the parts direct from Briggs & Stratton that day and 4 days later they arrived at my house.
As of 9/1 I hadn't received my refund yet so I called my credit card co. to dispute the charge. Meanwhile Outdoor Distributors has held the money for almost 6 weeks for an order which they never even shipped.

Negative Order_problem
(1 review)
On Aug 27, 2009, Order_problem Elizabeth City, NC wrote:

PLEASE do yourself a favor and avoid the same problem I experienced when doing business with Outdoor Distributors ( The money you think you will save was in my opinion not worth the aggravation you may encounter.

On July 29, 2009 I placed an order online with Outdoor Distributors (also known as Landscape Power) for $87 worth of Craftsman lawn tractor parts and received an automated email acknowledgement shortly after.

On August 9, an email I sent to check on my overdue order was unanswered.

On August 11, I called Outdoor Distributors and after a lengthy hold-time, was told a part was on backorder. No information on which part was backordered or when it would arrive.

On August 14, my credit card was charged by Outdoor Distributors.

On August 18, I called again and, after a lengthy hold-time, was misinformed that my part was due to arrive on August 20 and that my order would be sent out immediately upon its arrival.

On August 24, an email I sent to confirm that the order had shipped was unanswered.

On August 26, I called again and, after a 20 minute hold time, was told that Outdoor Distributors “switched suppliers” and my part would arrive in 2-3 days. That is odd since on August 18 I was told that the part would be in August 20. I cancelled the order and am pursuing reversal of credit card charges.

Summary: Based on my experience with Outdoor Distributors regarding ignored emails, misinformation by representatives, credit card charges prior to shipping and lengthy call hold-times, Outdoor Distributors are not worth the aggravation in relationship to the amount of money saved over "retail".

On September 9th, 2009, Order_problem added the following:

As of September 9, Outdoor Distributors ignored my verbal and emailed request on August 26 to post a credit for unsent merchandise and significant delays. I was told a credit would appear in 7 business days.

I already filed a complaint with the Better Business Bureau and the State of Alabama Attorney General's Office.

If you have been mistreated by Outdoor Distributors, please take a minute and file complaints with the BBB and Alabama Attorney General's Office to help others avoid these problems.

Attorney General's Office website: //

Better Business Bureau website: (search Outdoor Distributor and AL to find their record).
Negative thomasgoffe
(1 review)
On Aug 25, 2009, thomasgoffe Selma, NC wrote:

I made one order from Outdoor Distributors, and although it took a long time to have it filled, I had no complaints, until now.

On August 4, 2009 I placed a credit card order online with Outdoor Distributors for 4 parts totaling $58.00. According to their website, customers were advised not to check on the status of their order until after 10 working days had passed as this could delay the processing of the order.

On August 18, 2009, I called their customer service line (1-877-707-2787) to check on the status. This was 11 working days after I’d placed my order. I was told that their computer had been down for a couple of days and that the order could not be processed from their warehouse. I was assured by their customer service representative that my order would be filled no later than Friday, August 21 and shipped on Monday, August 24. I was told that I would receive a shipping confirmation via e-mail with a tracking number on the 24th.

On August 21, 2009 Outdoor Distributors billed the credit card for the cost of the order.

On August 24, 2009 the information pertaining to my order had not been provided as promised by the Outdoor Distributors customer service representative.

On August 25, 2009 I called their customer service number again to determine the status of my order and to find out why the order confirmation and tracking number had not been provided to me as promised. At this time, the story explaining the delay changed. I was told by the Outdoor Distributors customer service representative that the part had not yet been shipped by their distributor and that Outdoor Distributors should receive it “in a few days.” Once Outdoor Distributors received it they would in turn ship them to me.

After 22 days of waiting, I’ve been told 2 different stories, have received no parts and am out of patience. I immediately cancelled the order and requested a full refund to the credit card.

Had I been wiser, I would have checked with the Better Business Bureau and various customer satisfaction websites prior to placing my order. Had I done so, I would have noted the numerous complaints and would have not done business with this company. I am writing this so that others will know of my experience with Outdoor Distributors prior to doing business with them.

Negative lighthouse58
(1 review)
On Aug 25, 2009, lighthouse58 Richview, IL wrote:

I placed an order for a mower part with Outdoor Distributors on July 18th, 2009. I canceled my order on August 10th, 2009 because I still had not received it. I was told three times that my order was delayed because some server was down and my part would reach them on Thursday of that week. Then it would be shipped to me. I was told this 3 weeks in a row. That Thursday never came. I was told that I would have my money refunded in 5 days when I canceled on August 10th.When I called back in 5 days, because I had not received it I was told it takes 10 days for a refund. On August 24th (10 days now)I called again and I was told it takes about 15 days to get a refund (see a pattern here). It only took 2 days for them to take the money from me. I have not got my money back yet . I will not do business with them again.
I am also going to file a claim with the BBB and the Attorney Generals office in Alabama

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