Comments regarding Easy to Grow BulbsClick here to return to Easy to Grow Bulbs's listing.
|On Nov 15, 2017, DeliaDoll Fort Leonard Wood, MO wrote:
I just do not know how much I can rave about the customer service I received. I have read the negatives and the 16, yes 16 times I have called about my order,cause I kept changing my mine. The young girl has been so helpful. She helped me on the soil temperature, the diffrent types of Amrylis and fruitilarias. She made sure that my order was complete also called me to make sure my address was spelled right. When I got my package it was packed so pretty ,like they really care so much about the bulbs making it safe to my home.Those Amrylis I got ,oh my they were big and so pretty and I can not wait for the flower to pop out. I guess being nice to folks they take care of you. I have recommended them to my garden girlfriends. I even got a facebook to follow them. Nice company,nice people ,great bulbs for both my plants well done on the packaging too. Thumbs up in my book.
|On Oct 24, 2017, mcsnail Chicago, IL wrote:
Posted on October 24, 2017, updated October 24, 2017
On October 17th, 2017, mcsnail changed the rating from negative to neutral and added the following:
I got a call from Rachael. Evidently, I was given someone else\\\'s tracking number--even though my order had not shipped. I was promised that my bulbs would ship now (a month after the stated shipping time). I like the company, the people, and the products--but I wonder if they have taken on more business than they are equipped for. During the time that I was waiting for a response about their mistake--and my $100 + order that seemed to have fallen into a black hole--I received 3 promotional e-mails from them--advertising new products and soliciting more business. It was a little annoying.
On October 24th, 2017, mcsnail added the following:
Well--I got some of the items I ordered in August. I am still missing two amaryllis and my order of daffodils. The lemon grass I bought was pretty skimpy--two small pale looking stalks (though to be fair it was not that expensive at $8) I was able to get some of the bulbs I promised to my friend in Michigan--but it\'s snowing where she is--so this isn\'t optimal. I also was a little annoyed that even though ETGB ships throughout the country--they do not provide zoning information. Further research showed me that the anemones I ordered are not suitable for zones 5/6 (Chicago). I should have researched before--but it would have been nice not to have had to. And I was annoyed--yes-- probably unreasonably--when I got a promotional e-mail from ETGB saying \"order your Fall planting bulbs before it\'s too late!\" Its pretty much too late for those bulbs I ordered in August which still haven\'t shipped. No doubt they are under pressure to sell those bulbs sent to them late by their vendors. But by jettisoning sensible communication with their customers they are going to annoy those customers--whether reasonably or not. I\'ve ordered some bulbs from Van Engelen. I\'ll see how that works.
On October 24th, 2017, mcsnail added the following:
My bad--ETGB DOES give zoning info--Its just a little buried. You have to click the 'details' tab.
|On Oct 23, 2017, lbsowen Black Diamond, WA wrote:
I just want to say "ditto" to all the negative comments below. My order is way overdue, there appears to be no way to contact someone there. All normal ways from the website to contact them result in no response (emailing them) or in phoning them a stock recorded message that has been on there for months. I'm truly concerned I have lost my money to them.
|On Oct 21, 2017, Greeneme Murfreesboro, TN wrote:
I would strongly discourage someone from ordering from this company. The customer service is basically non-existent and you'll be left wondering if you'll ever even receive the items you ordered. I placed an order of about 6 irises and 20 tulip bulbs on Sept. 24. In the confirmation email, it said that I'd be notified when my items shipped. It also implied that the items I'd ordered would likely be shipped soon. Well, it's been about a month and I've received no shipping update and no delivery. I've emailed the company twice and called twice, but only got voicemail, so I left two voicemail messages. The only response I've gotten from the company at all is an email saying that they're processing a refund for one iris (no explanation why) and a second automated email about how busy they are and they'll respond as soon as possible (that was over a week ago). Not only am I now wondering if I'll ever receive what I paid for, but I'm furious at the utter lack of communication and failure to respond to customer concerns. Additionally, I used a prepaid MasterCard gift card to make my purchase, but once I'd used the balance on the card, I threw the giftcard away. So any refund that's made cannot be put back on a card I don't have. I explained this in both a voicemail and an email, but still I've received absolutely no response. Also, it's getting too late in the season to even plant the irises I ordered and expect them to thrive. That's something else I mentioned in my email, but again, no response whatsoever. I am EXTREMELY disappointed with this entire experience. I'd been very excited to order those items, but now I definitely wish I had used a different company and I very much regret my "purchase" (if that's what you can call paying money but not receiving anything in return). Caveat emptor!!!
|On Oct 18, 2017, Tangerin Fremont, CA wrote:
Posted on October 18, 2017, updated October 18, 2017
On October 5th, 2017, Tangerin changed the rating from negative to neutral and added the following:
Well there are more stories for this order. After checking the tracking number Rachael sent me, I found that it might not be my order (I live in California, the package is sent to Georgia). I called them and after talking to two representatives, they finally found that my order was not shipped at all. Then they finally agreed to add the two items to my original order without charging extra shipping fee.
What if I did not call them? I may never receive anything I paid for.
So the bottom line is that they sell decent bulbs and flowers. But their customer service system seems to be a mess. Be careful when you buy from them and hopefully you are lucky enough to receive your order.
On October 18th, 2017, Tangerin changed the rating from neutral to negative and added the following:
And the drama goes on...
After more than one month\'s delay on the shipping of my order, I got an email saying that an amaryllis in my order was refunded \'as I asked\'. I never asked them to cancel anything in my original order, though. But I figured that it might be just because it is no longer available. So I decided not to bother the customer service people about it and just accept the bad news, while praying the rest of my order can be shipped soon.
But they were not.
I waited for one more week without any update and it is getting quite late in the season, even for California. I emailed but never got reply. I called and the phone was not picked up. After trying it again and again for 3 days I finally got a chance to talk to Rachael, who checked my order and told me it was not shipped because one item was back ordered. Wait, didn\'t you just cancelled the amaryllis b/c it was back ordered? Why couldn\'t you do the same thing now and get the rest of the order out of the door? Why didn\'t you ever contact me to explain the situation and let me decide whether to wait or cancel? As I have said twice above, their customer service is a terrible mess now. Based on this fact I would not expect their plants to hold the high quality as they were.
That\'s sad. I do have plans to order more things from them for the coming spring. Now I have to look for substitutions.
On October 18th, 2017, Tangerin changed the rating from negative to positive and added the following:
I finally received my bulbs after this 'war'. The bulbs are in good condition. And they include some bonus alliums. I also got a phone call from their owner explaining the issue and apologized. While I did not take their offer of some free bulbs, I feel glad that they do have people who really cares about the business. As a gardener on the west coast I'm always desperately seeking for suppliers that really understand our special climate. When I found Easy to grow bulbs I was so happy: 'This is the place! I don't need to search anymore.' Hope their could keep their high quality of both products and services in the future.
|On Oct 9, 2017, rileyamaryllis Oceanside, CA wrote:
I've been ordering from Easy to Grow Bulbs for over ten years and have had nothing but positive experiences. I'm an expert gardener and they have the biggest amaryllis bulbs Ive ever seen, I wouldn't get them from anywhere else. I thought I would try another company and the bulbs they sent me were whimpy and sad, I guess I learned my lesson.
|On Sep 6, 2017, Jean6a Chesterton, IN wrote:
I've ordered hundreds of dollars worth of bulbs over the years, and have two very negatives to report about their customer service.
On Sep 6, 2017, Easy to Grow Bulbs responded with:
"On Sep 8, 2017 2:06 PM, Easy to Grow Bulbs responded with:
Thank you for your review. I am so sorry to hear of your troubles and have checked into this matter. I understand the credit was processed recently. Our old system prevented us from issuing a store credit and we had to be notified beforehand to process. Thankfully we are now on a much better platform that easily allows us to make adjustments right away. My apologies for the miscommunication and frustration. Please do let me know if I can help further.
|On Aug 1, 2017, gardenererin Belgium, WI wrote:
Posted on August 1, 2017, updated August 1, 2017
On August 1st, 2017, gardenererin changed the rating from neutral to positive and added the following:
Posting a neutral review here seemed to help the process, or perhaps draw attention to the email I had previously sent. Dena was very apologetic about the problem with my dahlias, which is appreciated, and refunded my money for the tubers (not the original shipping costs, but I feel that's understandable). I appreciate the effort. Things don't always go right with orders and that's regrettable but I appreciate when companies work to make things right.
|On Jul 19, 2017, DKS17 Shawnee Mission, KS wrote:
Worst experience with a nursery in 35 years of gardening. Final straw was when the yellow dahlias i ordered bloomed red. Clearly the wrong dahlias, yet when I asked for a refund was given only a credit. I would not make any further purchases from Easy to Grow Bulbs, so a credit is not of value. I paid for a particular dahlia, didn't receive it (among other problems), and the nursery won't refund my money.
|On Jun 10, 2017, lorrizeravsky Bath, PA wrote:
I shop for flowers and bulbs fairly often, and am often disappointed with the results of my purchases online..
|On May 30, 2017, bleepy West Islip, NY wrote:
Posted on September 17, 2016, updated May 30, 2017
On September 17th, 2016, bleepy changed the rating from negative to positive and added the following:
Have a few missed phone calls between myself and the very nice company representative, they issued a refund of all of the items that I had a issue with. I should note that I didn\'t ask for that, they did it on their own. Nice.
On May 30th, 2017, bleepy changed the rating from positive to negative and added the following:
I can now speak about the one reamaining item on my order the Pink Reblooming Iris It did bloom this year and not only is it not pink it's a muddy kind of a peach tinted beige color. Ugly. So not one item on my order performed as expected. The worst products I've ever received from any gardening supplier.
On May 30, 2017, Easy to Grow Bulbs responded with:
"On Sep 2, 2016 10:02 AM, Easy to Grow Bulbs responded with:
We are so very sorry for the poor experience here! We contacted this customer within 2 hours of this review being posted. We sent the following email, and then telephoned the next day and left a message. We have not heard back, though I do hope we will... The refund for the crocosmia has been processed, and we would very much like to work on the other items to ensure the customer is fully satisfied.
|On May 18, 2017, avlgal Asheville, NC wrote:
Some of the bulbs were quite small and definitely not 'clumps' as stated. When called about the issue, it took me 3 times to get it resolved with my own suggestion of a credit, when they could have easily done that in the first call in 5 minutes. I had to send photos too. A hassle, won't be ordering from them again.
|On May 15, 2017, esedgwick Tallahassee, FL wrote:
Posted on April 6, 2017, updated May 15, 2017
On May 15th, 2017, esedgwick changed the rating from negative to positive and added the following:
Very shortly after posting the above comments, I received an email letting me know the order had been delayed due to a back-ordered item that was overdue from their supplier. I was told the back-ordered item would be cancelled and refunded, and the balance of the order shipped. The plants arrived fairly soon thereafter, but the refund took a month and two additional emails from me.
The bulbs and plants were in good shape overall, and of decent size for the price. Several of the rain lilies have bloomed already, within just a few weeks of being planted. My only complaint on quality was that the cardiocrinum was potted in peat moss, and rotted within a few weeks of arrival. But I take partial responsibility for this, since I should have planted it out or repotted into better draining soil immediately.
On balance, while the communication was a bit frustrating, in rating the company I basically ask myself whether I would order from them again, and the answer is yes - they have some hard to find items at good prices and friendly, if somewhat spotty, customer service.
|On Apr 16, 2017, Shane_Wilson09 Waxahachie, TX wrote:
I am a beginning gardener. I bought ~$100 in bulbs from Easytogrowbulbs in two orders. Orders were shipped fairly fast.
|On Apr 4, 2017, zimjess Marianna, FL wrote:
Posted on March 31, 2017, updated April 4, 2017
On April 4th, 2017, zimjess changed the rating from negative to positive and added the following:
The owner of EasyToGrowBulbs, Jim just gave me a very gracious call wanting to fix the issues I had with my order. Because of this, I have changed my rating from negative to positive and will consider ordering from them in the future. Jim was very concerned that he do whatever he could to make me a happy customer, which definitely leaves an impression on me. We agreed on a partial refund that was very satisfactory to me.
|On Apr 1, 2017, PixilationZone West Grove, PA wrote:
I ordered a small number of Allium Bulgaricum bulbs from Easy to Grow Bulbs though Amazon.com this past February.
|On Feb 24, 2017, no_regrets San Diego, CA wrote:
Posted on March 17, 2008, updated February 24, 2017
On February 24th, 2017, no_regrets changed the rating from positive to neutral and added the following:
I am a very faithful customer of Easy to Grow Bulbs, and place an order of ~$100 at least twice a year. Over time, I've noticed their prices have gone up, the quality of their products has declined slightly, and shipping costs are no longer competitive. I understand the cost of shipping is beyond their control, but somehow, it seems that there are many other bulb companies out there who are managing somehow. Longfield, for example, offers free shipping with a $50 order (even though their product prices are a bit higher). Easy to Grow Bulbs offers free shipping with a $125+ order, and I remember it used to be less. I used to be bowled over by the diversity and quality of Easy to Grow Bulbs, but not so much anymore; it is still very good, vastly better than the big box stores, but just not as great as it used to be. Sometimes the bulbs arrive a little old, already sprouting and sometimes mushy; the bearded iris rhizomes used to be the size of softballs, with 3+ fans, and are now more like a piece of ginger root. And the prices are up. Not by a ton, but between the combination of the more mediocre product, higher prices, and shipping rates, I've found myself diversifying a bit more when it comes to my bulb purchases.
|On Dec 17, 2016, nitzi1944 Kings Park, NY (Zone 7a) wrote:
A great company to deal with. Fast shipping and well packaged bulbs!
|On Dec 2, 2016, GardenManDonald GLENSHAW, PA (Zone 5a) wrote:
Something has changed with this company and not for the better. This year's cannas didn't look good when received and performed poorly. Other items were similarly disappointing. Emails to company produced no response. Will not order from them again.
On Dec 2, 2016, Easy to Grow Bulbs responded with:
"On Dec 3, 2016 5:36 PM, Easy to Grow Bulbs responded with:
We are so sorry to hear of this terrible experience. I have searched our records for a customer in this city and state with cannas and have been unable to locate the order or customer here. So within 2 hours of the negative review being posted, we reached out to the reviewer with the following email:
|On Aug 25, 2016, 4015PLM Vincentown, NJ wrote:
Early in June, I placed an order with Easy Grow Bulbs for a Passiflora Hybrid "Betty Miles Young". When I placed my order, I asked what would be the best way to plant this Passion Flower and Christina told me to get a large pot to plant it in because of the zone in which I live The plant arrived in great condition. I planted it and placed the pot near a fence. The plant has gown beautifully and I now have 38 buds on it in various stages of development. I also purchased a "Chicago Fig Tree" which produced delicious figs this year. I am so pleased with Easy Grow bulbs their quality plants, service and the information provided by Christina. I will definitely be placing orders again.
|On Jun 28, 2016, mwieder Beachwood, OH wrote:
Ordered over $100 worth of bulbs from them.
|On Apr 21, 2016, AaronBaldwin Juneau, AK wrote:
First of all I want to state that I believe that the true test of a company is not when things go perfectly but when they go wrong. And on this Easy to Grow Bulbs has exceeded all expectations!
|On Apr 17, 2016, Plantmania_216 Marietta, OH wrote:
I have ordered from this company several times and been very pleased with the customer service, size of the bulbs, and plant performance every time! I just received and planted this year's order. The bulbs were large and healthy, and I'm looking forward to a beautiful garden this year! Great company to order from!
|On Apr 15, 2016, orangetriangle Little Silver, NJ wrote:
I ordered about 40 amaryllis bulbs in March to be used as baby shower favors. (a mix of appleblossom and pink pizzazz). The bulbs are gorgeous, fat, and healthy. It is obvious they were grown and selected with care. The shower was on March 20th and many of the attendees are already posting pictures of their amaryllis is full bloom. I highly recommend Easy to Grow Bulbs, especially if you need to buy in bulk for a party or shower. This ended up being the best favor I could have used since the celebration continues after the party is over.
|On Mar 22, 2016, tturner16 North Hollywood, CA (Zone 10a) wrote:
I placed an order in mid Feb and received an email saying it would ship the week of March 7th. It did not ship.
On Mar 22, 2016, Easy to Grow Bulbs responded with:
"On Mar 25, 2016 4:35 PM, Easy to Grow Bulbs responded with:
We are so terribly sorry for the delay in communication and in shipping this customer experienced!
|On Mar 11, 2016, ClematisKev Mcdonough, GA wrote:
Posted on March 10, 2016, updated March 11, 2016
On March 11th, 2016, ClematisKev added the following:
We've all seen mail order nurseries where the shipping cost is as much or more than the plant...really! They are packed no better than this vendos plants and sometimes worse! Shipping is obviously not a profit center for ETGB. Shipping is very reasonsble here (as fair as I've seen). Also, for that one plant you absolutely have to have you can order individual plants unlike others who say "you want one, sorry but you'll have to buy three".
|On Mar 9, 2016, laslo6071 Las Vegas, NV wrote:
I live in Las Vegas, NV where Spring arrives early, it is short and if you do not plant before the desert heat arrives your newly planted items burn out. Easy To Grow Bulbs went way beyond the best customer service I ever experienced to facilitate my order and kept me informed at every step. I am most grateful for their efforts. They have interesting bulbs providing year round colors to the garden like ARUM ITALICUM and the hard to find LILY OF THE VALLEY GROUND COVER. Their prices are reasonable. In addition they are sending me a pack of free bulbs, no idea what they are but I love surprises! No question about it, I will be a returning customer!
|On Mar 8, 2016, Dahlia1211 Englewood, CO wrote:
I live in Colorado with a short growing season, so I like to start my plants indoors. All the other websites were willing to send my begonia tubers earlier than was appropriate for this zone (if they had some available) for and expedited price. Easy to Grow Bulbs sent them right away with no additional charge. They were here in 2 days, and they look great. I'll order from them again.
|On Mar 4, 2016, CAndersen Apple Valley,
United States wrote:
Posted on March 1, 2016, updated March 4, 2016
On March 1st, 2016, CAndersen changed the rating from neutral to negative and added the following:
Update on Dutch Iris Golden Giant, looks like Apollo. Still waiting for Dutch Iris Rosario to bloom. After two growing seasons trying to get it right I think they need to remove Golden Giant as something available to order.
On March 1st, 2016, CAndersen changed the rating from negative to neutral and added the following:
On March 4th, 2016, CAndersen changed the rating from neutral to positive and added the following:
To make up for the mishap they sent me bearded iris, very nice of them to do that! They try their best to please their customers.
|On Jan 11, 2016, graceofagarden Colorado Springs, CO wrote:
I am the garden manager for the Horticultural Art Society Public Gardens in Colorado Springs. I ordered 300 Daffodils from them - and wow! They were the biggest, most beautiful bulbs I have ever seen. So happy I have found this company. Plan on ordering some peonies shortly - not only for my work garden, but also for my home. Very, very pleased.
|On Dec 11, 2015, rdtjr05 Franklin, TN wrote:
Posted on October 22, 2015, updated December 11, 2015
On December 11th, 2015, rdtjr05 added the following:
Update on the "amaryllis" bulbs. The La Paz is blooming with two stalks. I am especially pleased that the papilio is also sending up two stalks as these can be shy to bloom right away.
|On Nov 13, 2015, cbelle Bloomfield, CT wrote:
I am having a party in December and wanted to have paperwhites blooming in time for them to be centerpieces for the tables. I wasn't sure exactly when I should order them so that they would be blooming in time, so I emailed Easy to Grow Bulbs. They responded to my email immediately, and told me that I could order the bulbs that day, and they would ship them so that I could plant them at the appropriate time for them to be blooming at the party.
|On Nov 11, 2015, weedsfree Magna, UT (Zone 7a) wrote:
Posted on November 4, 2015, updated November 11, 2015
On November 11th, 2015, weedsfree added the following:
I didn't get my bulb potted as quickly as I would have liked, though it was still within the same week I received it. The very next day of potting my bulb, it started to grow 2 leaves! They are still growing too. I am very satisfied. THANKS!
|On Oct 24, 2015, VA_GARDEN Hood, VA (Zone 7a) wrote:
First time customer, and very pleased with the service and the quality of the bulbs I received. I only wish I had found their site earlier in the season. Many of the unusual bulbs I wanted to order were sold out. I will definitely be ordering earlier next year.
|On Oct 20, 2015, chicomorales st maarten,
Netherlands Antilles wrote:
Great company great service and great prices!
|On Jul 14, 2015, vitz wrote:
ordered twice from this company in late spring/early summer. both orders arrived, promptly, flawlessly, w/ all items healthy and true to my order. going to be the alternative to 'the hosta farm' when their 'fall bulbs' come into stock. ordered hostas, astilbes, butterfly bush, chicago fig, honeysuckle,- all are doing stupendously
|On Jun 23, 2015, haireecat Bogart, GA wrote:
This past spring I ordered 2 Antioch hostas, 2 Concertina bearded irises, plus 2 of the Bicolor Butterfly Bushes. All plants arrived well packaged, with no damage. Shipping was quick. Since then all plants are growing great! I did run into a problem, though......when the butterfly bush bloomed, I realized it wasn't a Bicolor. I had been sent two Lavender ones, and they had been mismarked. I contacted the company, and they were wonderful to work with. Dena was very quick to respond, and after seeing the picture of my blooms, assured me I wasn't imagining things. She immediately sent two replacement Bicolors. Fantastic service, Dena was just a peach to talk to, and I can't wait to place more orders!
|On Jun 10, 2015, RBKB444 Lansing, MI (Zone 5b) wrote:
Posted on June 9, 2015, updated June 10, 2015
On June 9th, 2015, RBKB444 changed the rating from positive to negative and added the following:
I had success with a plumeria plant from ETGB, but with Fox Tail Lilies I ordered last year not so much. I ordered and planted three lilies last fall and this spring nothing grew. I sent a e-mail on June 2, 2015 to ETGB and I received a quick response. The person asked to know the condition of the roots. I checked them and found them to be unchanged from when I planted them. I sent a note informing ETGB of my findings, To date I have I not received another response. I have never left a poor review for a company, but in this instance I feel that the lack of follow up warrants it.
On June 10th, 2015, RBKB444 changed the rating from negative to positive and added the following:
After leaving my previous comment about a lack of communication from ETGB, I got a very nice e-mail from Kathleen of ETGB. She explained to me that the person assigned to respond to e-mail inquiries was new and was a bit overwhelmed and not as timely as she should have been. Anyway she offered a credit for the fox tail lilies that I ordered, which failed to grow. I was initially happy with that until I discovered that this late in the season they are sold out of the plants I would like to order. So hopefully, I will be able to use the credit in the future when the plants become available.
|On May 29, 2015, shisomadness New York City, NY wrote:
All the spring crocus bloomed great and they were all true to name, which for some reason is difficult for many bulb suppliers. Looking forward to the saffron crocus this fall.