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|On Nov 15, 2017, DeliaDoll Fort Leonard Wood, MO wrote:
I just do not know how much I can rave about the customer service I received. I have read the negatives and the 16, yes 16 times I have called about my order,cause I kept changing my mine. The young girl has been so helpful. She helped me on the soil temperature, the diffrent types of Amrylis and fruitilarias. She made sure that my order was complete also called me to make sure my address was spelled right. When I got my package it was packed so pretty ,like they really care so much about the bulbs making it safe to my home.Those Amrylis I got ,oh my they were big and so pretty and I can not wait for the flower to pop out. I guess being nice to folks they take care of you. I have recommended them to my garden girlfriends. I even got a facebook to follow them. Nice company,nice people ,great bulbs for both my plants well done on the packaging too. Thumbs up in my book.
|On Oct 18, 2017, Tangerin Fremont, CA wrote:
Posted on October 18, 2017, updated October 18, 2017
On October 5th, 2017, Tangerin changed the rating from negative to neutral and added the following:
Well there are more stories for this order. After checking the tracking number Rachael sent me, I found that it might not be my order (I live in California, the package is sent to Georgia). I called them and after talking to two representatives, they finally found that my order was not shipped at all. Then they finally agreed to add the two items to my original order without charging extra shipping fee.
What if I did not call them? I may never receive anything I paid for.
So the bottom line is that they sell decent bulbs and flowers. But their customer service system seems to be a mess. Be careful when you buy from them and hopefully you are lucky enough to receive your order.
On October 18th, 2017, Tangerin changed the rating from neutral to negative and added the following:
And the drama goes on...
After more than one month\'s delay on the shipping of my order, I got an email saying that an amaryllis in my order was refunded \'as I asked\'. I never asked them to cancel anything in my original order, though. But I figured that it might be just because it is no longer available. So I decided not to bother the customer service people about it and just accept the bad news, while praying the rest of my order can be shipped soon.
But they were not.
I waited for one more week without any update and it is getting quite late in the season, even for California. I emailed but never got reply. I called and the phone was not picked up. After trying it again and again for 3 days I finally got a chance to talk to Rachael, who checked my order and told me it was not shipped because one item was back ordered. Wait, didn\'t you just cancelled the amaryllis b/c it was back ordered? Why couldn\'t you do the same thing now and get the rest of the order out of the door? Why didn\'t you ever contact me to explain the situation and let me decide whether to wait or cancel? As I have said twice above, their customer service is a terrible mess now. Based on this fact I would not expect their plants to hold the high quality as they were.
That\'s sad. I do have plans to order more things from them for the coming spring. Now I have to look for substitutions.
On October 18th, 2017, Tangerin changed the rating from negative to positive and added the following:
I finally received my bulbs after this 'war'. The bulbs are in good condition. And they include some bonus alliums. I also got a phone call from their owner explaining the issue and apologized. While I did not take their offer of some free bulbs, I feel glad that they do have people who really cares about the business. As a gardener on the west coast I'm always desperately seeking for suppliers that really understand our special climate. When I found Easy to grow bulbs I was so happy: 'This is the place! I don't need to search anymore.' Hope their could keep their high quality of both products and services in the future.
|On Oct 9, 2017, rileyamaryllis Oceanside, CA wrote:
I've been ordering from Easy to Grow Bulbs for over ten years and have had nothing but positive experiences. I'm an expert gardener and they have the biggest amaryllis bulbs Ive ever seen, I wouldn't get them from anywhere else. I thought I would try another company and the bulbs they sent me were whimpy and sad, I guess I learned my lesson.
|On Aug 1, 2017, gardenererin Belgium, WI wrote:
Posted on August 1, 2017, updated August 1, 2017
On August 1st, 2017, gardenererin changed the rating from neutral to positive and added the following:
Posting a neutral review here seemed to help the process, or perhaps draw attention to the email I had previously sent. Dena was very apologetic about the problem with my dahlias, which is appreciated, and refunded my money for the tubers (not the original shipping costs, but I feel that's understandable). I appreciate the effort. Things don't always go right with orders and that's regrettable but I appreciate when companies work to make things right.
|On Jun 10, 2017, lorrizeravsky Bath, PA wrote:
I shop for flowers and bulbs fairly often, and am often disappointed with the results of my purchases online..
|On May 15, 2017, esedgwick Tallahassee, FL wrote:
Posted on April 6, 2017, updated May 15, 2017
On May 15th, 2017, esedgwick changed the rating from negative to positive and added the following:
Very shortly after posting the above comments, I received an email letting me know the order had been delayed due to a back-ordered item that was overdue from their supplier. I was told the back-ordered item would be cancelled and refunded, and the balance of the order shipped. The plants arrived fairly soon thereafter, but the refund took a month and two additional emails from me.
The bulbs and plants were in good shape overall, and of decent size for the price. Several of the rain lilies have bloomed already, within just a few weeks of being planted. My only complaint on quality was that the cardiocrinum was potted in peat moss, and rotted within a few weeks of arrival. But I take partial responsibility for this, since I should have planted it out or repotted into better draining soil immediately.
On balance, while the communication was a bit frustrating, in rating the company I basically ask myself whether I would order from them again, and the answer is yes - they have some hard to find items at good prices and friendly, if somewhat spotty, customer service.
|On Apr 4, 2017, zimjess Marianna, FL wrote:
Posted on March 31, 2017, updated April 4, 2017
On April 4th, 2017, zimjess changed the rating from negative to positive and added the following:
The owner of EasyToGrowBulbs, Jim just gave me a very gracious call wanting to fix the issues I had with my order. Because of this, I have changed my rating from negative to positive and will consider ordering from them in the future. Jim was very concerned that he do whatever he could to make me a happy customer, which definitely leaves an impression on me. We agreed on a partial refund that was very satisfactory to me.
|On Apr 1, 2017, PixilationZone West Grove, PA wrote:
I ordered a small number of Allium Bulgaricum bulbs from Easy to Grow Bulbs though Amazon.com this past February.
|On Dec 17, 2016, nitzi1944 Kings Park, NY (Zone 7a) wrote:
A great company to deal with. Fast shipping and well packaged bulbs!
|On Aug 25, 2016, 4015PLM Vincentown, NJ wrote:
Early in June, I placed an order with Easy Grow Bulbs for a Passiflora Hybrid "Betty Miles Young". When I placed my order, I asked what would be the best way to plant this Passion Flower and Christina told me to get a large pot to plant it in because of the zone in which I live The plant arrived in great condition. I planted it and placed the pot near a fence. The plant has gown beautifully and I now have 38 buds on it in various stages of development. I also purchased a "Chicago Fig Tree" which produced delicious figs this year. I am so pleased with Easy Grow bulbs their quality plants, service and the information provided by Christina. I will definitely be placing orders again.
|On Apr 21, 2016, AaronBaldwin Juneau, AK wrote:
First of all I want to state that I believe that the true test of a company is not when things go perfectly but when they go wrong. And on this Easy to Grow Bulbs has exceeded all expectations!
|On Apr 17, 2016, Plantmania_216 Marietta, OH wrote:
I have ordered from this company several times and been very pleased with the customer service, size of the bulbs, and plant performance every time! I just received and planted this year's order. The bulbs were large and healthy, and I'm looking forward to a beautiful garden this year! Great company to order from!
|On Apr 15, 2016, orangetriangle Little Silver, NJ wrote:
I ordered about 40 amaryllis bulbs in March to be used as baby shower favors. (a mix of appleblossom and pink pizzazz). The bulbs are gorgeous, fat, and healthy. It is obvious they were grown and selected with care. The shower was on March 20th and many of the attendees are already posting pictures of their amaryllis is full bloom. I highly recommend Easy to Grow Bulbs, especially if you need to buy in bulk for a party or shower. This ended up being the best favor I could have used since the celebration continues after the party is over.
|On Mar 11, 2016, ClematisKev Mcdonough, GA wrote:
Posted on March 10, 2016, updated March 11, 2016
On March 11th, 2016, ClematisKev added the following:
We've all seen mail order nurseries where the shipping cost is as much or more than the plant...really! They are packed no better than this vendos plants and sometimes worse! Shipping is obviously not a profit center for ETGB. Shipping is very reasonsble here (as fair as I've seen). Also, for that one plant you absolutely have to have you can order individual plants unlike others who say "you want one, sorry but you'll have to buy three".
|On Mar 9, 2016, laslo6071 Las Vegas, NV wrote:
I live in Las Vegas, NV where Spring arrives early, it is short and if you do not plant before the desert heat arrives your newly planted items burn out. Easy To Grow Bulbs went way beyond the best customer service I ever experienced to facilitate my order and kept me informed at every step. I am most grateful for their efforts. They have interesting bulbs providing year round colors to the garden like ARUM ITALICUM and the hard to find LILY OF THE VALLEY GROUND COVER. Their prices are reasonable. In addition they are sending me a pack of free bulbs, no idea what they are but I love surprises! No question about it, I will be a returning customer!
|On Mar 8, 2016, Dahlia1211 Englewood, CO wrote:
I live in Colorado with a short growing season, so I like to start my plants indoors. All the other websites were willing to send my begonia tubers earlier than was appropriate for this zone (if they had some available) for and expedited price. Easy to Grow Bulbs sent them right away with no additional charge. They were here in 2 days, and they look great. I'll order from them again.
|On Mar 4, 2016, CAndersen Apple Valley,
United States wrote:
Posted on March 1, 2016, updated March 4, 2016
On March 1st, 2016, CAndersen changed the rating from neutral to negative and added the following:
Update on Dutch Iris Golden Giant, looks like Apollo. Still waiting for Dutch Iris Rosario to bloom. After two growing seasons trying to get it right I think they need to remove Golden Giant as something available to order.
On March 1st, 2016, CAndersen changed the rating from negative to neutral and added the following:
On March 4th, 2016, CAndersen changed the rating from neutral to positive and added the following:
To make up for the mishap they sent me bearded iris, very nice of them to do that! They try their best to please their customers.
|On Jan 11, 2016, graceofagarden Colorado Springs, CO wrote:
I am the garden manager for the Horticultural Art Society Public Gardens in Colorado Springs. I ordered 300 Daffodils from them - and wow! They were the biggest, most beautiful bulbs I have ever seen. So happy I have found this company. Plan on ordering some peonies shortly - not only for my work garden, but also for my home. Very, very pleased.
|On Dec 11, 2015, rdtjr05 Franklin, TN wrote:
Posted on October 22, 2015, updated December 11, 2015
On December 11th, 2015, rdtjr05 added the following:
Update on the "amaryllis" bulbs. The La Paz is blooming with two stalks. I am especially pleased that the papilio is also sending up two stalks as these can be shy to bloom right away.
|On Nov 13, 2015, cbelle Bloomfield, CT wrote:
I am having a party in December and wanted to have paperwhites blooming in time for them to be centerpieces for the tables. I wasn't sure exactly when I should order them so that they would be blooming in time, so I emailed Easy to Grow Bulbs. They responded to my email immediately, and told me that I could order the bulbs that day, and they would ship them so that I could plant them at the appropriate time for them to be blooming at the party.
|On Nov 11, 2015, weedsfree Magna, UT (Zone 7a) wrote:
Posted on November 4, 2015, updated November 11, 2015
On November 11th, 2015, weedsfree added the following:
I didn't get my bulb potted as quickly as I would have liked, though it was still within the same week I received it. The very next day of potting my bulb, it started to grow 2 leaves! They are still growing too. I am very satisfied. THANKS!
|On Oct 24, 2015, VA_GARDEN Hood, VA (Zone 7a) wrote:
First time customer, and very pleased with the service and the quality of the bulbs I received. I only wish I had found their site earlier in the season. Many of the unusual bulbs I wanted to order were sold out. I will definitely be ordering earlier next year.
|On Oct 20, 2015, chicomorales st maarten,
Netherlands Antilles wrote:
Great company great service and great prices!
|On Jul 14, 2015, vitz wrote:
ordered twice from this company in late spring/early summer. both orders arrived, promptly, flawlessly, w/ all items healthy and true to my order. going to be the alternative to 'the hosta farm' when their 'fall bulbs' come into stock. ordered hostas, astilbes, butterfly bush, chicago fig, honeysuckle,- all are doing stupendously
|On Jun 23, 2015, haireecat Bogart, GA wrote:
This past spring I ordered 2 Antioch hostas, 2 Concertina bearded irises, plus 2 of the Bicolor Butterfly Bushes. All plants arrived well packaged, with no damage. Shipping was quick. Since then all plants are growing great! I did run into a problem, though......when the butterfly bush bloomed, I realized it wasn't a Bicolor. I had been sent two Lavender ones, and they had been mismarked. I contacted the company, and they were wonderful to work with. Dena was very quick to respond, and after seeing the picture of my blooms, assured me I wasn't imagining things. She immediately sent two replacement Bicolors. Fantastic service, Dena was just a peach to talk to, and I can't wait to place more orders!
|On Jun 10, 2015, RBKB444 Lansing, MI (Zone 5b) wrote:
Posted on June 9, 2015, updated June 10, 2015
On June 9th, 2015, RBKB444 changed the rating from positive to negative and added the following:
I had success with a plumeria plant from ETGB, but with Fox Tail Lilies I ordered last year not so much. I ordered and planted three lilies last fall and this spring nothing grew. I sent a e-mail on June 2, 2015 to ETGB and I received a quick response. The person asked to know the condition of the roots. I checked them and found them to be unchanged from when I planted them. I sent a note informing ETGB of my findings, To date I have I not received another response. I have never left a poor review for a company, but in this instance I feel that the lack of follow up warrants it.
On June 10th, 2015, RBKB444 changed the rating from negative to positive and added the following:
After leaving my previous comment about a lack of communication from ETGB, I got a very nice e-mail from Kathleen of ETGB. She explained to me that the person assigned to respond to e-mail inquiries was new and was a bit overwhelmed and not as timely as she should have been. Anyway she offered a credit for the fox tail lilies that I ordered, which failed to grow. I was initially happy with that until I discovered that this late in the season they are sold out of the plants I would like to order. So hopefully, I will be able to use the credit in the future when the plants become available.
|On May 29, 2015, shisomadness New York City, NY wrote:
All the spring crocus bloomed great and they were all true to name, which for some reason is difficult for many bulb suppliers. Looking forward to the saffron crocus this fall.
|On May 20, 2015, Fishman1 Selden, NY wrote:
I ordered 2 Chicago Hardy fig trees from ETGB's. Living as far away from San Diego as possible, I waited for 6 days for the trees to arrive. They got here this morning and I unpacked them immediately. They were packed very well, nice and secure. One was bone dry and showing a little brown on some of it's leaves, the other was moist and seemed to be quite healthy. Both plants had nice shapes, and were larger than I would have expected from a mail order company. One drawback was a baby wolf spider hidden in a curled up leave. I guess you can't prevent everything. All in all, I am very satisfied with the plants, I just hope after a good drink, the dry one makes it. I would recommend this company to anyone, they seem to care about the plants and what they send to customers.
|On May 7, 2015, Bec_No_Va Huntsville, AL (Zone 7b) wrote:
I have ordered from them several times - always been happy with the size and quality of what I receive & I'll keep on ordering :)
|On May 2, 2015, Patty57 Wake Forest, NC (Zone 7b) wrote:
I ordered a couple Lily bulbs from this company. Received healthy bulbs with no wait at all. Would use them again.
|On Apr 24, 2015, jkalte Clinton, WA wrote:
One of the carpet roses in our Sunset Trio arrived with a hole in the package, completely dried out and sporting a sad, greyish hue. After contacting Dena at customer service, we planted the suspect coral rose, and waited one week, after which there was no improvement. We attempted to prune down the stems to reach solid green, to no avail. We contacted Dena again, and were immediately shipped a very vigorous coral carpet rose replacement. We are extremely happy with this supplier and look forward to enjoying our roses this summer!
|On Apr 23, 2015, LIRose Peconic, NY wrote:
I had never ordered from this company before, but based on the ratings here, last fall (2014) I purchased 30 Ice Follies daffodil bulbs from Easy to Grow Bulbs. Each package of "10 bulbs" actually included about twice that many bulbs, and overall the bulbs were by far the largest I have ever seen in my many years of gardening. Fast-forward to the present day (April 2015), and all of the bulbs are blooming beautifully in my spring garden, are all true to name/label. I am so happy to have found a reputable supplier of quality bulbs.
|On Apr 22, 2015, iykim Hillsborough, CA (Zone 10a) wrote:
This is my GO-TO place for bulbs. They have the highest quality and largest size bulbs with decent price/bulb that always perform for me. Since I am in Zone10a, tulips do not do well. However, they recommended the species tulip, and with their advice, I got a couple dozen Tangerine Beauty tulips a few years ago. They bloomed in a spectacular show of electric orange, and the leaves also added interest as they are wavy and sage-green in color. The following year, they came up (ALL of them) and to my surprise, actually more than what I planted came up and bloomed again. They have naturalized and without fail, come up every spring to put on a show. I bought 30 more bulbs from them last fall, and these also were high quality, came up, and bloomed for me this year. I also purchased Belladonna Lily (aka Naked Ladies) bulbs from EG. They were the largest I have seen and also had the best price for these. I highly recommend this place for all your bulb needs.
|On Apr 21, 2015, rozrita Douglasville, GA wrote:
The quality of the plants was by far the best I have ever encountered from a mail-order company. The bare root plants were robust and healthy, not withered and desicated. The live plants were large and lush. Great care was taken when preparing and packaging the plants for shipment.
|On Apr 20, 2015, Qdangson Quincy, MA wrote:
Posted on April 5, 2015, updated April 20, 2015
On March 25th, 2015, Qdangson added the following:
Just received my order from them. The dahlias are to be expected since they are holland imports. Inconsistent, some were large with intact tubers others were just piles of broken tubers. Not much different from big box stores but i know Ill be gauranteed the variety ordered. The art nouveau gallery dahlias were the most disappointing. After removing the broken tubers I was barely left with a crown. As long as I get a plant from each clump ill be happy.
The Tropicanna were as advertised but smaller and more expensive than Longfield Gardens. ETGB seem to be divisions. Longfields are tissue cultured.
The Valentine dicentra were great. They may have made a mistake and sent me a bundle of 3 as opposed to a single 3/5 eye division. No complaints there.
The hedycium coccinea were good sized.
The red hanging basket begonia tubers are small but viable. I was expecting to plant one tuber per basket but may have to plant 3 per basket.
The gloriosa lilies are the least expensive of any vendor Ive searched and Im very happy with them.
On April 5th, 2015, Qdangson added the following:
I have to say that ETGB\'s customer service is obscenely good. Not 10 minutes after I posted my positive but slightly critical review, I was contacted by Kathleen to rectify ,y disappoinment, but I declined since I always over order just in case. She also offered me a credit on my next order which I may take up, but only for the hanging red begonias. Although I expected better quality for the dahlias,my last count revealed that every single one of them has either eyes up or sprouted, even the tubers that were just a swollen stem.mIn their defense, the quality isn\'t any worse than any other vendor but it\'s their customer service that really stands out.
Overall, one cafe au lait tuber hasn\'t grown, the stem seems like it was ripped off the tuber but there\'s still hope for it, 2 of the hanging red tuberous begonias have gone soft. I was a bit disappointed with the size of the tropicanna rhizomes, but lo and behold, they definitely have more than 2 eyes growing from each and have already started growing less than 2 weeks after planting.
I highly recommend ETGB. It\'s nice to be contacted by a real person who cares and would go out of their way to make sure your order isn\'t just acceptable but that you have an exceptional experience.
On April 20th, 2015, Qdangson added the following:
Just placed another order to replace the ones that didnt grow. The most promising dahlia clumps rotted as well as 2 tuberous begonias. The sorriest dahlias ended up growing pretty well. There are a few that havent shown eyes but its been 3 weeks so I just went ahead and ordered the again. So basically, out of 9 clumps of Harmony dahlias, 4 grew well, 2 havent shown eyes and 3 rotted. ETGB upgraded to priority shipping at no charge which was a.really nice surprise.
|On Apr 10, 2015, TN_Hosta_Guy Jackson, TN wrote:
This one of my first experiences ordering Hostas online, so I didn't know what to expect. I ordered the Fantastic Foliage Collection and a Medio Variegata. The items arrived in under a week and shipping confirmation was given the day after I placed my order. The bulbs arrived packed in great shape and were packed separately with the names of each plant on a nice little package. The bulbs are already starting to sprout in the package, and look very healthy. I would not hesitate to order from them again.
|On Mar 5, 2015, Blackbelt_Lizzy La Grange Park, IL wrote:
I have placed orders with Easy 2 Grow Bulbs for the last few years. I have gloriosa lily bulbs that I plant in the spring and bring in the fall. I also ordered a plumeria in 2012 that I overwinter each year and is now 6 feet tall and bloomed last fall!. Last summer I ordered corkscrew vines (yes these were the true versions- not snail vines) and lemon grass. Great customer service and the plants/bulbs are shipped during the appropriate times. I have already placed my 2015 order!!
|On Nov 1, 2014, randy_in_topeka Topeka, KS wrote:
I ordered ordered 5 Amaryllis, and 4 Iris. They were all received in good condition. The Iris were in excellent condition and size, much better than the ones I received from Gilbert Wild. I usually don't care about bonus plants, but they sent me allium bulbs that I actually want to plant - another source was out.
|On Oct 18, 2014, luiseinme South Bristol, ME wrote:
Never order from them, carefully packed oversize bulbs and good sized barefoot plants. Very responsive to emails. I will not only buy again but I will tell my friends.