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Comments regarding Easy to Grow Bulbs

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292 positives
14 neutrals
37 negatives


Negative pempe
(3 reviews)
On May 7, 2021, pempe Methuen, MA wrote:

Watch very carefully what you receive from them.. They will send you and invoice with your shipment and items are missing that is out of stock. They do not issue a refund unless you ask and they also want you to send them a copy of the invoice that is missing the item to verify. That is the stupidest thing. How can you not be able to verify on your end that the item is out of stock when you shipped. HORRIBLE service. has definitely gone downhill. I will need to try and find a better company next year. They stink

Negative reeve1
(55 reviews)
On Jun 19, 2020, reeve1 Plano, TX (Zone 8b) wrote:

Posted on March 29, 2012, updated June 19, 2020
Posted on January 25, 2012, updated March 29, 2012
I can't say enough good things about this company. I placed two sizeable orders this year, both with a little of everything, 13 different Amaryllis, 5 different Oxalis, wild tulips, some of the prepotted Amaryllis packages, and numerous other bulbs, and everything was absolutely perfect! Bulbs were huge, healthy and gorgeous. The prepacked Amaryllis would have cost me more to make with the quality baskets and pots they used. Shipped boxes are always packed as though they're shipping glass.. LOL Customer service is friendly, always keeps me informed, and shipping is prompt. The prices are great, too! This is how a company should operate. Take Note Everyone else!

On March 29th, 2012, reeve1 added the following:

Another awesome experience. I placed another sizable order and I needed to replace a Peony that arrived less than perfect. I got immediate replacement with no questions asked. I really enjoy dealing with these people. It's like ordering from a friend. I just wish it was this easy with everyone. Thanks Kathleen and everyone at Easy-to-Grow-Bulbs! Your hard work is noticed and appreciated!
On June 19th, 2020, reeve1 changed the rating from positive to negative and added the following:

I was able to resolve my refund issue. But, it does not change the negative experience that I've had with Easy to Grow Bulbs for the past 2 years. The bulbs are no longer of reasonable quality and are what you expect from the junk mail order companies that send out the paper magazines. A $200 order fit into a 12" x 12" box of little envelopes with pieces of roots in plastic bags, most were molded and some rotted through. 1/4 of my order was cancelled on their end and the remaining half was rotted or in poor shape. Enough said, I won't be ordering again.
Negative Marilena
(12 reviews)
On Jun 2, 2020, Marilena Chicago, IL wrote:

Easy to Grow Bulbs used to be a good plant company. In the last two years the quality of the plants has gone down to totally unacceptable. I just received a $ 222.00 order in a box about the 12" x 12". That says it all. I plan on contacting my credit card company and having them reimburse my credit card. These people are charletans. Don't buy anything from them.

Negative tucker1987
(1 review)
On May 22, 2020, tucker1987 Bozeman, MT wrote:

Poor quality plants and customer service. I was sent a visibly dead peony root, and despite immediately reaching out to them by phone and email (including sending a picture), I have only had one response that dismissed my concerns, and have been given the run-around for 8 days. I know things are topsy-turvy during the pandemic, but sending out defective goods and then not attempting to remedy the situation is not acceptable.

Negative euwxyz
(4 reviews)
On May 28, 2019, euwxyz Berlin, NH wrote:

Posted on April 24, 2019, updated May 28, 2019
Have been ordering from Easy to grow bulbs for 20 plus years. That has come to an end !!! Lately that company has been going downhill. On 4/5/2019 ordered 24 large ( as advertised) begonia bulbs. What I received was shameful, how and why they even shipped nickel size bulbs is insulting. Called and spoke to Trevor who acknowledge that others are experiencing the same. They did send a replacement order where I specifically asked if the bulbs could be inspected before shipping them... Well... another maddening experience, these are the size of a penny if that. e-mailed them pictures for what its worth. Shop elsewhere or be disappointed.

On May 28th, 2019, euwxyz added the following:

The only true statement is that I ordered April 5, 2019.First off the free shipping was because I ordered a certain dollar amount, not that they're so kind and generous. I asked for ASAP shipping because of two greenhouses I have , I did not get so-called two day shipping, I received bulbs on 5/12/2019. It was there that I could not believe my eyes, begonia bulbs the size of a nickel,called and asked for larger bulbs,Trevor claimed that others had the same problem, asked that they would inspect replacement bulbs before shipping. They did not !!! To claim they did not hear from me has one wondering, a total LIE, why would you hear from me ? I agreed to larger bulbs as replacements. What I got for replacements were smaller then the first. E-mailed them with pictures of tiny bulbs and requesting a refund... It was they who e-mailed back stating that their support team would look into the matter.(Auto reply to all e-mails) Fourteen days later, I e-mailed them asking if the support team had returned from lunch yet. At no time did this fly-by-night outfit reach out to me nor ask for return of bulbs. None were viable. They have no problem claiming falsehoods and lies... The BBB of Oceanside Ca. has all pertinent facts and proof, copies of e-mails supporting my claim. These people have no regard nor compassion for customers who got totally screwed. Won't issue any refunds...See other negative post... STAY AWAY>Crooked outfit...

On May 28, 2019, Easy to Grow Bulbs responded with:

"On May 24, 2019 1:53 PM, Easy to Grow Bulbs responded with:

The first service request received by this customer was on April 5, right after the order was placed. The customer asked for the order to be shipped ASAP. We processed, packed, and shipped the order prior to the orders assigned ship date for climate zone 4 posted on our website [[email protected]] and upgraded the shipping method to Fedex 2 Day, at no charge to the customer.

On April 12th, the customer emailed us regarding the size of the begonia bulbs he received. He explained that the bulbs were small and that he wanted bigger bulbs. Trevor, our customer service rep, offered to replace them. The customer accepted, but requested that the bulbs be inspected for size prior to shipment.

Trevor and the owner of our company reviewed the bulbs and determined that the bulbs were all similar in size for the varieties the customer was not happy with (although completely viable product). To satisfy the customers request for bigger begonia bulbs, Trevor offered to replace with other varieties that were larger. The customer did not reply.

After not hearing back, our service team issued replacements on April 19th 2019 of the same varieties previously noted by the customer in hopes that twice the number of bulbs at no additional charge would make him happy.

Upon receiving the replacement order, the customer demanded a full refund and has made no efforts to return the items he has received to get a full refund.

In an effort to resolve this issue amicably we offered to extend the return period on his order and issue a full refund for a physical return of the viable product he is un-happy with. We have yet to hear back from the customer on this offer.


Negative cwgrlbelle
(1 review)
On Apr 11, 2019, cwgrlbelle Fremont, CA wrote:

Easy to Grow Bulbs shipped multiple items incorrectly and even with photos took several “guesses” before being able to identify what plant they actually shipped. I accepted their offer for a refund, but now, weeks later, they tell me that they cannot issue a credit because too much time has passed. Fall bulbs. That came up in the spring. I was supposed to somehow know back August that the bulbs they shipped were wrong? All the work I wasted planting the bulbs – planting that will have to be repeated THIS fall – with bulbs from a reputable company – and I can’t even get my money back? Incredibly disappointed with the lack of integrity and would never recommend them to anyone.

Negative aimeej
(11 reviews)
On Apr 6, 2019, aimeej Albuquerque, NM wrote:

Posted on May 20, 2008, updated April 6, 2019
I found this company searching for bulb sellers online. Having ordered bulbs from numerous companies over the years I was VERY impressed with the quality, size and condition fo the Gladiolus and Polianthes. I will continue to order from Easy to Grow Bulbs year after year.

On April 6th, 2019, aimeej changed the rating from positive to negative and added the following:

It pains me to write this review. I have been ordering from easy to Grow Bulbs for 13 years. Up until 2018 they sent large, healthy bulbs and roots every time. In march, 2018 I ordered two peonies and a trumpet lily. Both of the peonies leafed out then promptly died. The regal lily lived but did not bloom and is, thankfully, up this spring.I have numerous peonies that I have bought from a local big box store that are doing fine and getting larger each year, and peonies that I have purchased from Easy to Grow Bulbs in the past are doing well also. I chalked it up to bad luck and a hot spring. BUT, this year I ordered two florist gloxinias, single tuberose, Boothman's bleeding hearts and Heartstrings lily. To say that all but one of them were very small would be an understatement. Single, dry tuberose bulbs instead of the clumps as advertised, already sprouting, tiny lily bulbs, very small gloxinia tubers that should have been half the price. The only decent sized plant was the Boothman's bleeding hearts.I called them on a Sat. so no answer. I can't justify paying for such inferior plants and it makes me sad to say goodbye.
Negative chj2019u
(1 review)
On Apr 3, 2019, chj2019u San Juan Capistrano, CA wrote:

I read the Easy to Grow Bulbs on-line catalog information and sent them a query asking about the size of the bulbs. They did not respond to the query. Despite the lack of response,I ordered several begonia bulbs and three tuberose bulbs. The begonia bulbs are very small (a little over one inch in diameter) and the tuberose bulbs look like dessicated daffodil bulbs very different from their ad: "The tuberose bulbs we sell are actually nice clumps of multiple bulbs. Plant the entire clump with 2-3" of soil above the top. Place clumps 8-10" apart." Today I sent them the above comments with my intent not to purchase from them again.

Negative sanguinelli
(8 reviews)
On Mar 17, 2019, sanguinelli Spring Valley, CA wrote:

This place used to be my go to for bulbs both fall and spring. Last year I ordered and 3 months later had still not received anything. So I canceled that order. This year I thought I would try again. Ordered at the end of January, achimenes, dahlia, japanese iris and hanging begonia. A few days ago they notified me that the achimenes had a crop failure. Okay not a problem. But, the dahlia, begonia and japanese iris should have been planted last month in order to get them going before it gets hot. I mainly ordered for the achimenes, so I canceled the order. I don't want to receive bulbs that will rot in the heat during shipping after sitting around in cold storage for 6 months.

I don't know what happened between 2017 and 2018 but if you want your order in some sort of timely fashion or at all, don't depend on them.

Negative NLaw
(6 reviews)
On Sep 27, 2018, NLaw Fort Worth , TX (Zone 8b) wrote:

While the tulips I received were healthy-looking, they are quite small. I'm disappointed in them. I've ordered bulbs from several different companies for many years now, and these are the smallest I've ever been sent.

Negative mcsnail
(9 reviews)
On Jun 8, 2018, mcsnail Chicago, IL wrote:

Posted on October 24, 2017, updated June 8, 2018
Posted on October 24, 2017, updated October 24, 2017
Posted on October 17, 2017, updated October 24, 2017
Posted on October 16, 2017, updated October 17, 2017
I really feel odd writing a negative review of Easy to Grow Bulbs and I very much hope that I will be able to change it to positive soon and that I won’t have to seek out another vendor. I’ve happily shopped with them for a long time. I’ve also recommended them to A LOT of people—who asked where I got the spectacular blooming plants that I always brought as Christmas and hostess gifts or that made my apartment so welcoming in the long Chicago winter. Shipping was always prompt and accurate. Occasionally an amaryllis would bloom red when I ordered pink—but all I had to do was send a picture of the flower-along with my invoice and an even better pink bulb would be in the mail with a friendly note. I understand that there have been some horrendous natural disasters lately. The hurricanes in Texas, the wildfires in their own state. Yet, the most recent e-mail that I got from Easy to Grow Bulbs wasn’t a report of disaster and a plea for understanding on the part of their customers—but a promotion for the sale of Fall bulbs.

I ordered around $130 worth of bulbs and some live plants on August 29. I received an e-mail that explained that some live plants would ship immediately, Fall planted bulbs would ship in mid-September, and amaryllises would ship in mid-October. Very soon afterwards I received the tillandsia I had ordered—healthy and well packaged plants. I told a friend to hold off on buying Fall planting bulbs—and I would give her a portion of the ones I ordered when I came to visit in October. On Oct. 2 I e-mailed the company and inquired about my order. I got a prompt e-mail from Rachael with a shipping confirmation and tracking number. All seemed well. However, on October 13 I clicked on the tracking number and was informed that my bulbs had been received in WAILUKU, HI on October 6. I, unfortunately, live in Chicago. I immediately sent an e-mail and received an automatic reply stating that they “are currently experiencing exceptionally high volume of emails and phone calls” and to expect a reply “typically within 24 hours”. I initially thought that the company must be experiencing something unprecedented and terrible. Massive failure of their computer system? However, in the Garden Watchdog postings I see signs that service has been rather dramatically degenerating in the last year or so. I’ve been married to a small business man for 20 years and understand something about the difficulties that can plague small businesses—how easily one person’s illness or a small mistake can turn into a crisis. Still, I have been waiting for a response considerably longer than 24 hours. I think that it is important to respond promptly to customers who have received poor service with something other than an automatic reply—even if it’s just a personal assurance that their problem is acknowledged and will be addressed.

On October 17th, 2017, mcsnail changed the rating from negative to neutral and added the following:

I got a call from Rachael. Evidently, I was given someone else's tracking number--even though my order had not shipped. I was promised that my bulbs would ship now (a month after the stated shipping time). I like the company, the people, and the products--but I wonder if they have taken on more business than they are equipped for. During the time that I was waiting for a response about their mistake--and my $100 + order that seemed to have fallen into a black hole--I received 3 promotional e-mails from them--advertising new products and soliciting more business. It was a little annoying.
On October 24th, 2017, mcsnail added the following:

Well--I got some of the items I ordered in August. I am still missing two amaryllis and my order of daffodils. The lemon grass I bought was pretty skimpy--two small pale looking stalks (though to be fair it was not that expensive at $8) I was able to get some of the bulbs I promised to my friend in Michigan--but it's snowing where she is--so this isn't optimal. I also was a little annoyed that even though ETGB ships throughout the country--they do not provide zoning information. Further research showed me that the anemones I ordered are not suitable for zones 5/6 (Chicago). I should have researched before--but it would have been nice not to have had to. And I was annoyed--yes-- probably unreasonably--when I got a promotional e-mail from ETGB saying "order your Fall planting bulbs before it's too late!" Its pretty much too late for those bulbs I ordered in August which still haven't shipped. No doubt they are under pressure to sell those bulbs sent to them late by their vendors. But by jettisoning sensible communication with their customers they are going to annoy those customers--whether reasonably or not. I've ordered some bulbs from Van Engelen. I'll see how that works.
On October 24th, 2017, mcsnail added the following:

My bad--ETGB DOES give zoning info--Its just a little buried. You have to click the 'details' tab.
On June 8th, 2018, mcsnail changed the rating from neutral to negative and added the following:

I had hoped that my bad experiences with Easy to Grow Bulbs were due to transitory circumstance. Nope! They advertised well rooted potted plumeria for $25. These were-they said-far superior to the shriveled sticks you get in the airport etc in Hawaii. I bit. What I got: A potted stick with some nice looking leaves in a little pot that was sopping wet. When I took off the tape the stick fell out. There were no roots--only tiny nubs and one or two feel off--clearly rotted. The bottom of the stick was spongy. I repotted it in soil that was damp rather than wet and put it in a sunny window. 2nd and 3rd day: all the leaves fell off. A week later there was no more root development. Its still clinging to life--but certainly looks no better than those dormant sticks you can get for half the price. To add insult to injury-the company has bought in to one of those services that put ads on your computer--so every day when I browse I see pictures of blooming plumeria.
They remind me of Logees greenhouse: a company that used to be in the Dave's garden top picks--but then started advertising more than they could deliver. Hopefully ETGB will turn around...but--In the old days I would have contacted them with a complaint and have been gratified by a quick and gracious response. I no longer try.
Negative Qdangson
(16 reviews)
On May 15, 2018, Qdangson Quincy, MA wrote:

Posted on April 20, 2015, updated May 15, 2018
Posted on April 5, 2015, updated April 20, 2015
Posted on March 25, 2015, updated April 5, 2015
Posted on February 15, 2015, updated March 25, 2015
Love them.

I placed an order for about 900 for lily bulbs to be shipped to MA Feb 2012. They arrived within a few days. The Casa Blanca's were packed in plastic crates in peat and were clean with very little breakage and lots of white roots! White roots! The orien-pets were gigantic. Everything thrived.

Spring of 2013 I ordered gloriosa tuners. Great quality, size and price. All grew. I also ordered begonia tubers. Huge and grew and grew quickly. I wasn't so happy with the quality of the flowers as they were inconsistent and not fully double but overall I was still happy.

I just placed an order for cannas and dahlias to be shipped as soon as possible which will be the first week of March. Ive ordered dalias from other places before and have always been disappointed with all the broken clumps. I'm hoping ETGB'S dahlias will be much better quality.

On March 25th, 2015, Qdangson added the following:

Just received my order from them. The dahlias are to be expected since they are holland imports. Inconsistent, some were large with intact tubers others were just piles of broken tubers. Not much different from big box stores but i know Ill be gauranteed the variety ordered. The art nouveau gallery dahlias were the most disappointing. After removing the broken tubers I was barely left with a crown. As long as I get a plant from each clump ill be happy.

The Tropicanna were as advertised but smaller and more expensive than Longfield Gardens. ETGB seem to be divisions. Longfields are tissue cultured.

The Valentine dicentra were great. They may have made a mistake and sent me a bundle of 3 as opposed to a single 3/5 eye division. No complaints there.

The hedycium coccinea were good sized.

The red hanging basket begonia tubers are small but viable. I was expecting to plant one tuber per basket but may have to plant 3 per basket.

The gloriosa lilies are the least expensive of any vendor Ive searched and Im very happy with them.

On April 5th, 2015, Qdangson added the following:

I have to say that ETGB's customer service is obscenely good. Not 10 minutes after I posted my positive but slightly critical review, I was contacted by Kathleen to rectify ,y disappoinment, but I declined since I always over order just in case. She also offered me a credit on my next order which I may take up, but only for the hanging red begonias. Although I expected better quality for the dahlias,my last count revealed that every single one of them has either eyes up or sprouted, even the tubers that were just a swollen stem.mIn their defense, the quality isn't any worse than any other vendor but it's their customer service that really stands out.

Overall, one cafe au lait tuber hasn't grown, the stem seems like it was ripped off the tuber but there's still hope for it, 2 of the hanging red tuberous begonias have gone soft. I was a bit disappointed with the size of the tropicanna rhizomes, but lo and behold, they definitely have more than 2 eyes growing from each and have already started growing less than 2 weeks after planting.

I highly recommend ETGB. It's nice to be contacted by a real person who cares and would go out of their way to make sure your order isn't just acceptable but that you have an exceptional experience.
On April 20th, 2015, Qdangson added the following:

Just placed another order to replace the ones that didnt grow. The most promising dahlia clumps rotted as well as 2 tuberous begonias. The sorriest dahlias ended up growing pretty well. There are a few that havent shown eyes but its been 3 weeks so I just went ahead and ordered the again. So basically, out of 9 clumps of Harmony dahlias, 4 grew well, 2 havent shown eyes and 3 rotted. ETGB upgraded to priority shipping at no charge which was a.really nice surprise.
On May 15th, 2018, Qdangson changed the rating from positive to negative and added the following:

I placed an order for some.dahlias and kniphofia and anemone sometime in February expecting an April ship date. They only shipped it last week, no big deal except that I have already cleaned up and mulched the beds and bought new tubers since we have such a short growing season in Massachusetts. I'm actually still waiting for fedex to arrive. I also was supposed to get a credit for some.mislabeled dahlias and bleeding hearts but have never been credited.

If given the choice, I would have cancelled the order before shipping. It also took 2 emails to get a response, which was that they were backed up.
Negative kwenge
(12 reviews)
On Jan 20, 2018, kwenge Pecatonica, IL wrote:

I placed my first order with this company a year ago--3 different cannas, and a dahlia. Before shipment was made I got an email advising me that one of the cannas wasn't available, and they promptly issued a refund for that. No big deal, because I realize stuff happens and companies don't always get the shipment they were expecting from their supplier.

When I received my order, the dahlia Nuit d'Ete tubers were large and firm, and they grew very well--outstanding really, and they really took off. The canna tubers--one Tropicanna and 3 Orange Chocolate--however, were very small. Since they were so small I planted them in pots on my deck so I could keep an eye on them & make sure they were well taken care of during their first year, and to prevent the chance that critters would dig them up. Not one of them sprouted.

This wasn't a huge, expensive order, so I didn't bother contacting the company--I very rarely do that with a company I've never ordered from before; instead I typically just consider the experience a lesson learned.

I considered giving this a neutral rating since I had no problems with shipping, and the dahlias did so well, But I decided to give it a negative rating because 2 of the 3 species I ordered failed to do anything, so I don't plan on ordering from this company again. They offer a nice selection, but the quality just doesn't seem to be consistent.

Negative lbsowen
(1 review)
On Oct 23, 2017, lbsowen Black Diamond, WA wrote:

I just want to say "ditto" to all the negative comments below. My order is way overdue, there appears to be no way to contact someone there. All normal ways from the website to contact them result in no response (emailing them) or in phoning them a stock recorded message that has been on there for months. I'm truly concerned I have lost my money to them.

Negative Greeneme
(1 review)
On Oct 21, 2017, Greeneme Murfreesboro, TN wrote:

I would strongly discourage someone from ordering from this company. The customer service is basically non-existent and you'll be left wondering if you'll ever even receive the items you ordered. I placed an order of about 6 irises and 20 tulip bulbs on Sept. 24. In the confirmation email, it said that I'd be notified when my items shipped. It also implied that the items I'd ordered would likely be shipped soon. Well, it's been about a month and I've received no shipping update and no delivery. I've emailed the company twice and called twice, but only got voicemail, so I left two voicemail messages. The only response I've gotten from the company at all is an email saying that they're processing a refund for one iris (no explanation why) and a second automated email about how busy they are and they'll respond as soon as possible (that was over a week ago). Not only am I now wondering if I'll ever receive what I paid for, but I'm furious at the utter lack of communication and failure to respond to customer concerns. Additionally, I used a prepaid MasterCard gift card to make my purchase, but once I'd used the balance on the card, I threw the giftcard away. So any refund that's made cannot be put back on a card I don't have. I explained this in both a voicemail and an email, but still I've received absolutely no response. Also, it's getting too late in the season to even plant the irises I ordered and expect them to thrive. That's something else I mentioned in my email, but again, no response whatsoever. I am EXTREMELY disappointed with this entire experience. I'd been very excited to order those items, but now I definitely wish I had used a different company and I very much regret my "purchase" (if that's what you can call paying money but not receiving anything in return). Caveat emptor!!!

Negative Jean6a
(1 review)
On Sep 6, 2017, Jean6a Chesterton, IN wrote:

I've ordered hundreds of dollars worth of bulbs over the years, and have two very negatives to report about their customer service.

In fall of 2016, I ordered Lachenalia 'Rosabeth' but was sent 'African Beauty', which I discovered in Jan, 2017. I emailed and was told I would receive a credit on my account. I forgot about it until just after I'd finished placing another order on March 31. I emailed and asked for a credit in the amount I'd paid for the bulbs. I was told it was too late as I'd already placed the order and they couldn't issue a credit retroactively.

The most recent was about two Alstroemerias I ordered this past spring. They were very small with yellowed foliage and soggy root systems. I wrote to them immediately, including photos. I was told that I was to grow them on and they should improve. They did recover, but I felt they should immediately offered replacements, as, for I paid $9.95 plus shipping for each of them--a price I paid for
a fully-grown plant at a local nursery.

BTW, I still haven't received a credit for the Lachenalia.

On Sep 6, 2017, Easy to Grow Bulbs responded with:

"On Sep 8, 2017 2:06 PM, Easy to Grow Bulbs responded with:

Thank you for your review. I am so sorry to hear of your troubles and have checked into this matter. I understand the credit was processed recently. Our old system prevented us from issuing a store credit and we had to be notified beforehand to process. Thankfully we are now on a much better platform that easily allows us to make adjustments right away. My apologies for the miscommunication and frustration. Please do let me know if I can help further.

Very Best Regards,

Dena Grange
[email protected]"

Negative DKS17
(1 review)
On Jul 19, 2017, DKS17 Shawnee Mission, KS wrote:

Worst experience with a nursery in 35 years of gardening. Final straw was when the yellow dahlias i ordered bloomed red. Clearly the wrong dahlias, yet when I asked for a refund was given only a credit. I would not make any further purchases from Easy to Grow Bulbs, so a credit is not of value. I paid for a particular dahlia, didn't receive it (among other problems), and the nursery won't refund my money.

Negative bleepy
(12 reviews)
On May 30, 2017, bleepy West Islip, NY wrote:

Posted on September 17, 2016, updated May 30, 2017
Posted on August 30, 2016, updated September 17, 2016
As an experienced gardener I am surprised at all of the positive reviews when my experience has been so disappointing.
One week ago I sent the company an email after trying to call during business hours and getting voicemail. So far I've gotten no response. Guess I wasted my over $50. As I told them of the 4 products that I received none were satisfactory; Alocasia - months after planting just a small plant and it is a tropical here so no sense in digging up for next year. Canna's- bought two for my neighbor who is known in the neighborhood for his canna and alocasia displays. Two types, no blooms. Iris- this a pink re-bloomer but didn't bloom once-maybe next year? And finally Crocosmia- I should have know by how dried up the bulbs looked but not a single one came up.
I have purchased lots of plants online and I've never had such a negative experience.

On September 17th, 2016, bleepy changed the rating from negative to positive and added the following:

Have a few missed phone calls between myself and the very nice company representative, they issued a refund of all of the items that I had a issue with. I should note that I didn't ask for that, they did it on their own. Nice.
On May 30th, 2017, bleepy changed the rating from positive to negative and added the following:

I can now speak about the one reamaining item on my order the Pink Reblooming Iris It did bloom this year and not only is it not pink it's a muddy kind of a peach tinted beige color. Ugly. So not one item on my order performed as expected. The worst products I've ever received from any gardening supplier.
On May 30, 2017, Easy to Grow Bulbs responded with:

"On Sep 2, 2016 10:02 AM, Easy to Grow Bulbs responded with:

We are so very sorry for the poor experience here! We contacted this customer within 2 hours of this review being posted. We sent the following email, and then telephoned the next day and left a message. We have not heard back, though I do hope we will... The refund for the crocosmia has been processed, and we would very much like to work on the other items to ensure the customer is fully satisfied.
This is the email we sent:
Dear [Removed for customer's privacy],

I have just read your negative review on Daves Garden. I am so terribly sorry for such a frustrating experience! My sincere apologies!

As you have noted - we have an excellent reputation in the industry for fast and personal customer service - and that reputation has been years in the making, and having customers like you essentially be ignored is not the way to keep that reputation.

A number of issues came together to create a "perfect storm" of sorts that had simply buried our Customer Service representative. Sadly, before we were able to bring on additional help, some e-mails and phone calls went unanswered for crazy long times. This should never have happened to a single customer, and I am sorry that it did. And so sorry you were caught up in it.

I understand that you will not be shopping with us again, but I do want to at least handle this last transaction the way it should have been handled from the beginning.

If your reblooming bearded iris is healthy and well rooted in, I am sure you will enjoy multiple blooms throughout the seasons for years to come. However, like many long-lived plants, they do need that settling in time before they begin to bloom well. Please be sure to have the top of the rhizome exposed above the soil to ensure best blooming.

I am terribly sorry to hear the crocosmia were in poor condition when they were sent to you. Sadly, at this late date, I do not have replacements to send to you. Did yours never grow, or have they not yet bloomed? They should all be growing well for you given the time they have had. It sounds like we should provide a refund for you on these.

The cannas – have they grown, but no blooms? That is odd – I would love to help you to trouble shoot them, but it sounds like they were a gift for a neighbor? I can well appreciate your frustration!

The colocasia sounds like we should discuss – while that is a tropical, you should be able to dig and store and re-plant it for a beautiful display every year. If you have a brightly lit location indoors – it can be a magnificent house plant for the fall and winter. I am wondering if you have had excessive heat this summer? Or possibly excessive rain? I am just trying to understand your atypical experiences with these plants. Is the colocasia in a container or in the ground? I would love to help you with this, so you can enjoy this lovely plant.

[Removed], I would like to have our customer service representative call you tomorrow – will that work for you? And I would like to follow up with you to be certain this is handled for you. Please feel free to contact me directly with any questions or concerns.

I am embarrassed by the way this was not handled for you, and I honestly appreciate your bringing this to our attention.

Please let me know how I can assist you with the colocasia and any information you can provide would be appreciated!

Kathleen McCarthy
We remain hopeful the customer will reply so that we can better assist with this very disappointing situation."

Negative avlgal
(3 reviews)
On May 18, 2017, avlgal Asheville, NC wrote:

Some of the bulbs were quite small and definitely not 'clumps' as stated. When called about the issue, it took me 3 times to get it resolved with my own suggestion of a credit, when they could have easily done that in the first call in 5 minutes. I had to send photos too. A hassle, won't be ordering from them again.

Negative GardenManDonald
(8 reviews)
On Dec 2, 2016, GardenManDonald GLENSHAW, PA (Zone 5a) wrote:

Something has changed with this company and not for the better. This year's cannas didn't look good when received and performed poorly. Other items were similarly disappointing. Emails to company produced no response. Will not order from them again.

On Dec 2, 2016, Easy to Grow Bulbs responded with:

"On Dec 3, 2016 5:36 PM, Easy to Grow Bulbs responded with:

We are so sorry to hear of this terrible experience. I have searched our records for a customer in this city and state with cannas and have been unable to locate the order or customer here. So within 2 hours of the negative review being posted, we reached out to the reviewer with the following email:


My name is Kathleen, and I work for Easy to Grow Bulbs.

I was so sorry to learn of your very poor experience with our cannas this season, and with the customer support! While we always want the bulbs and plants to flourish for our customers, I can accept that occasionally something goes awry with the plant. But there is simply no excuse for a lack of response from Customer Service.

I have brought your review to the attention of the head of our Customer Service, Dena, and she has hunted through our orders and her email correspondence to try to locate a trace of what you have described, and we have not been able to track it down. Would you please provide your name or your email address or order number? I would like to look into this further and have Dena contact you about this issue.

I do understand that you won't be doing business with us again - and I respect that. But I would greatly appreciate the opportunity to at least make this last experience right for you in any way that we can. As much as I hate to hear there was a problem, I am so grateful that you took the time to provide the feedback so that we can make it right and learn to provide better service in the future.

Thanks so much for your time. I do hope I will hear back from you!

Have a lovely weekend!

Easy to Grow Bulbs


I very much hope the customer will contact us so we can make this right.
Easy to Grow Bulbs"

Negative tturner16
(1 review)
On Mar 22, 2016, tturner16 North Hollywood, CA (Zone 10a) wrote:

I placed an order in mid Feb and received an email saying it would ship the week of March 7th. It did not ship.

I followed up on March 10th via email to ask when my order would ship and received a very prompt response (much appreciated):


Thank you for checking in! Just received a few thousand bulbs this week and we just about have everything! There are a few items that we are still packing for immediate shipment. We appreciate your patience! We totally understand wanting to get started earlier due to the mild temperatures, the wait for your spring bulbs is almost over! Be on the lookout for your tracking information via email.

Many Thanks,"

Forward to March 19th and still no indication of shipment, so I followed up once again via email to find out the status of my order. I'm very disappointed to say that I have not even received a response and at this point I'm very concerned if I'll even receive my order.

I placed my order with this company because of the positive reviews on this site and have noticed other people receiving their orders, so...what's going on???

On Mar 22, 2016, Easy to Grow Bulbs responded with:

"On Mar 25, 2016 4:35 PM, Easy to Grow Bulbs responded with:

We are so terribly sorry for the delay in communication and in shipping this customer experienced!

I contacted her via D-Mail within an hour of the review being posted to both explain the weird circumstances that led to this terrible delay, as well as to assure her that I would take charge of her order personally. I gave my name, direct e-mail and direct phone number so that I could address any additional questions.

Within 12 hours, we shipped her order, and she received it the following day. I have attempted to follow up via D-Mail, email and by phone, hoping to learn the order arrived safely.

Strange weather across the country have vastly delayed many harvests, and our customer service rep has been simply buried. This is NO excuse to ever leave a customer in the dark, and we are working over time with new people brought on board to handle all of the communication.

It is our sincere desire to ensure each customer feels valued and appreciated, and clearly we missed the mark here.

I had hoped with the direct response that I provided, the customer might update her review, but hopefully she is just too busy enjoying the new bulbs and plants in her garden.

Thank you, tturner16, for giving me the opportunity to make this right for you.

Best wishes, everyone for a beautiful spring!

Kathleen McCarthy
Easy to Grow Bulbs"

Negative soonertoo
(1 review)
On Sep 19, 2012, soonertoo Century, FL wrote:

Posted on September 13, 2012, updated September 19, 2012
I ordered 4 volcano phlox with red eyes, one white and one Ruby. The ruby and the white are doing fine but two of the red eyes are not doing well. In fact one looks like it is going to die. I called the company and spoke with Kathleen, who tried to tell me it was the way I water altho the white and Ruby are in the same bed. Her attitude was very condescending. After going online and looking up their ratings I saw that all dissatisfied customers had encountered the same attititude from customer service, it is NEVER their fault or a bad plant!

On September 19th, 2012, soonertoo added the following:

that I was unwilling to take any advise and and refused her offer is totally UNTRUE. Never once did I say I would not take her recommendation. She did NOT say the plants would be replaced and her condescending attitued was enough to make anyone unhappy. When I received the plants the roots were not developed enought to plant so I waited three weeks to give them more time to develop and this is the advise I get to only water once a week and I had been watering just twice a week
On Sep 19, 2012, Easy to Grow Bulbs responded with:

"On Sep 14, 2012 10:33 AM, Easy to Grow Bulbs responded with:

We understand and share the frustration this customer is having with her Phlox. We always strive to provide responsive customer support to all our customers. If there is a problem, we always take the time to try and learn more from our customers what is going on and, if a plant is struggling and can be saved, try and offer suggestions to help.

In searching to better understand the circumstances around her phlox plants, this customer was not willing to take any of our advise or make any modifications to the care of her plants in an attempt to help them along. We were willing to replace the plants next season (they're not available now) if she was still having problems at that time after making some of the changes we requested. This offer was refused and so we are left not knowing what more we can do for her or the 2 of her 4 plants that are having a tough time.

We remain hopeful she will reconsider and work with us to try and help her phlox along and allow us to do whatever we need to ensure success.

Negative RichinRichmond
(3 reviews)
On Apr 21, 2011, RichinRichmond Richmond VA,
United States wrote:

Placed a small order for 4 kinds of bulbs. Almost 100% mortality rate. Very unhelpful when requesting replacements. My opinion: bad bulbs, bad service.

On Apr 21, 2011, Easy to Grow Bulbs responded with:

"On May 1, 2011 2:35 PM, Easy to Grow Bulbs responded with:

We contacted this customer (twice) to learn more about his situation. His single brief email noted that the order was placed 4 years ago by someone else in the family and that he had no further information about issues with the products or service.

Research on our end uncovered his family's order which was placed at the tail end of the spring 2007 season. The items selected are ones we've offered for years; they have a solid performance record with our customers and with a broad range of gardeners across the country (gladiolus, perennial geraniums, coreopsis, etc.) While timing - planting in late June in Richmond, VA - may have been a factor because of the heat, there's now no way to know. Years have passed and scant information is available.

Negative robertllr
(1 review)
On Jan 27, 2011, robertllr Crozet, VA wrote:

I ordered an amaryllis bulb from ETGB for my wife for Christmas. It never sprouted. This is the first time in almost 25 years I have had an amaryllis bulb from any source that did not flower, never mind not sprout! Yet, one month later, after repeated attempts to obtain a replacement and receiving nothing but repeated implications that I was nothing more than an impatient fool with no understanding of how to cultivate a bulb, I have given up. This company does not provide customer satisfaction.

On Jan 27, 2011, Easy to Grow Bulbs responded with:

"On Jan 28, 2011 8:39 AM, Easy to Grow Bulbs responded with:

This customer selected an amaryllis variety that typically takes 30-40 days to bloom and purchased 2 weeks before Christmas. This timing is too tight for Christmas bloom under the best of circumstances, especially given the shipping to the opposite side of the country required for the order. We received 3 emails from him explaining that the bulb had been slow to sprout and that it had not bloomed by Christmas and "our Christmas has already been somewhat spoiled" by this.

Our customer service responses (sent day of receipt or next business day) sought to help with tips on bloom timing including this link [[email protected]] amaryllis growing details and troubleshooting for the particular situation.

According to the customer's information, the bulb is firm and has started to sprout, so his claim that the bulb is "defective" is not supported by his own observations. Yes, the bulb is taking it's time. Amaryllis sometimes do that, as we note in a number of places on the website. This is the primary reason the cut flower industry shies away from growing these flamboyant beauties - 15-20%, depending on variety, flower earlier or later than the typical window.

Based on the last email received, it now seems this is no longer about amaryllis flowers but about being angry: "So far I have left three negative reviews of your company on various web sites. More tomorrow! I'll keep you posted! Cheers!"

One of the things about the web is that people can post anything they choose . . .

Negative laurieeirual
(12 reviews)
On Oct 15, 2010, laurieeirual Boston, MA (Zone 5b) wrote:

I bought a set of 9 hardy geraniums and a bleeding heart from Easy to Grow Bulbs during a sale they had. Only two of the geraniums came up. Being an optimist, I waited a long time to see if the rest would come up before e-mailing the company. They refused to credit or refund.

These are 'easy' plants and I planted them in a nice spot. I am quite unhappy with this 'service' and will never order from them again.

On Oct 15, 2010, Easy to Grow Bulbs responded with:

"On Oct 15, 2010 5:35 PM, Easy to Grow Bulbs responded with:

This customer bought these plants in late spring 2009, 18 months ago. In early 2010 she emailed with a quality concern about that June order. We responded with an offer to help her figure out what was happening with her plants. She suggested a reconnect in spring.

After the winter email we heard nothing more for another 10 months. Yesterday, this customer emailed to say that the goods had been received DOA. And to ask whether we planned to replace or refund.

Our guarantee, noted on the website and printed on each packing slip, says to let us know within 10 days if there are any problems. This allows us to address the situation promptly. At this late date neither is an option and we emailed back saying this; the customer found this unacceptable.

After 18 months . . . . really? Her expectation/demand is way outside our guarantee. And outside what most gardeners would consider reasonable.

Negative OceansofGreen
(2 reviews)
On Aug 28, 2010, OceansofGreen North Ogden, UT wrote:

I ordered from this company last year. All of these items were listed as hardy in my zone. I planted and tended them as directed. My soil is very good and boosted by natural fertilizers.
When bulbs didn't pop up or arrived looking sickly, I e-mailed them to ask for a refund. The lady asked me to poke into the soil where I had planted the bulbs and tell her what they looked like. Some were rotten. She immediately insinuated that I was overwatering. I was actually underwatering at the time, I had discovered and we live in the high desert, so that wasn't an issue. Some appeared to be deeply peeled and others just stagnated. I threw them all away and asked once more for a refund. She pointed out that I had to return the bulbs in "saleable condition." Like I'm supposed to wrap and send rotting/molding, torn, and lifeless bulbs back? And how are they resellable if they're in this condition?
Then she suggested that I don't take time on gardening when it is the favorite thing aside from taking care of my family that I do.
Bottom line is, after several (4, to be exact) months of back-and-forth about whether I should be refunded or not, she ineffectually offered to send bulbs if I covered the cost of the shipping. The problem is that by this time, I had bought from another nursery who honors when their customers tell them that something didn't grow within a year even when that customer does not send the bad bulb back. I didn't *want* bulbs from Easy to Grow Bulbs because chances are good that they wouldn't work well either and I didn't want the annoying runaround if the second set of bulbs didn't work. I need to work with companies that trust that what I'm saying is true. I wasn't asking for a million dollars. It's all about faith in your customers.

On Aug 28, 2010, Easy to Grow Bulbs responded with:

"On Aug 30, 2010 2:41 PM, Easy to Grow Bulbs responded with:

At Easy to Grow Bulbs we believe that growing plants - which are perishable, living things - is a shared responsibility.

We're responsible for providing good, healthy stock that's true to name. We offer planting information and special tips to improve gardeners' success rates. And our customer service folks help with individual trouble shooting/advice to sort out customer's cultural questions.

Customers are responsible for choosing items suited to their growing zone and garden conditions, and for following the planting guide information provided. They are also responsible for notifying us promptly if problems arise. And for reading our guarantee.

This customer:
1) Waited 5 1/2 months before contacting us to report the stock wasn't healthy upon receipt. Our guarantee requires notification within 10 days; this is so we can address issues quickly, during the same planting season.
2) Stated that she discarded a number of bulbs before contacting us. This leaves us without any way to research/recommend/troubleshoot for to those plants.
3) Stretched this communication over a 4 month period by taking an average of 3 weeks per email response. (We responded in 24 hours or less.)

Still, we offered to absorb the cost of replacing the bulbs in question, asking just that the customer cover the shipping of the second group of bulbs ($8.85). This falls outside our guarantee but we chose to extend the courtesy. (BTW - there were no reports from other buyers having issues with these bulb varieties.)

We feel this was more than fair and are sorry the customer didn't agree.

Negative montereygreen
(1 review)
On Apr 15, 2010, montereygreen Salinas, CA wrote:

Posted on April 9, 2010, updated April 15, 2010
Last year I ordered 22 carpet roses from them, followed the watering directions and soil prep directions on their website and got 14 dead sticks sticking up from the ground in front of my house for a year. I contacted them and they were nice enough to replace the dead plants...but when I opened the box of replacement plants they sent me I found 10 of them were COVERED in white fuzzy mold, all the branches were black and limp. I tried to cut them back to salvage them, but it was no use, I threw them out with the moldy bags they were in. Strangely enough, there were 4 plants in a separate bag that were in great shape. I threw them away too however, because honestly I don't feel like wasting my time planting them only to have 4 more dead plants staring at me for the rest of the year. I will just order carpet roses from a local nursery and get a one year guarantee on them.
I honestly don't see how they stay in business. I guess I have learned my lesson about online nurseries. BUY LOCAL so you can SEE what you are paying for!!!

On April 15th, 2010, montereygreen added the following:

Just to clarify...I opened the plastic bags the day after I received them. 10 of the were completely black and covered in mold, limp and had a greasy feel to them. I threw the other 4 away because I decided to just go to home depot and get roses that already have growth on them. I was tired of looking at dead sticks in front of my house for a year. Home depot has a 1 year NO HASSLE return policy for plants.
Isin't is interesting that this company implied that this was all my fault, that I left them in the plastic and that is why they molded. NOWHERE in my communication to them did I EVER say that I waited several days to plant these roses. That is a complete lie!!!!!
I read some of their other comments, and they always try to put blame on the consumer, even when it's obvious that their plants just suck.
I think they left them in the bags for too long before they were shipped. This is why I am glad we have forums like warn others.
On Apr 15, 2010, Easy to Grow Bulbs responded with:

"On Apr 13, 2010 3:07 PM, Easy to Grow Bulbs responded with:

We received an email from this customer last Friday night, 1 hour before he posted this review on DG. Had the customer's intention had been to resolve the issue his timing didn't support that.

Mold on roses is rare, but does occasionally happen. We do a visual check on all plants and bulbs as they are packed, pulling anything that doesn't look good. Because roses can dry out, they are packed in plastic bags and need to be planted upon receipt. In his email this customer mentioned leaving the roses unplanted (and presumably bagged) for several days which could explain the development of mold. We didn't see what he did, nor photos of same, so it's hard to say.

The logic of throwing out replacement plants that "were in great shape" eludes us.

Email is a great way to communicate and this customer's messages were answered personally, completely and quickly. Still, sometimes email isn't the best approach if something is still puzzling or unclear. Or, as in this case, it needs our further attention. We wish this customer had called us so we could have made this right.

On Apr 15, 2010 10:23 AM, Easy to Grow Bulbs added:

The email received from this customer 4-9 notes the time line for opening the replacement box of plants: "You were nice enough to replace the dead plants...but when I opened the box of replacement plants you sent me (2 days after I received them) . . . ."

The bottom line here is that this customer apparently received plants that weren't in good shape. We wish we'd been notified so we could work out a solution, that's all. If you read the other posts here it's clear that we try to address problems when they occur.

Negative dlaurence
(11 reviews)
On Dec 7, 2009, dlaurence Richmond, MO (Zone 5a) wrote:

Ordered 2 bags (advertised as each containing 10 bulbs) of Narcissus Bells daffodils, as well as 4 bags saffron crocus. Unfortunately, one bag only contained 9 bulbs. The bulbs weren't cheap after shipping.

My letter to Easy to Grow read:

"Hi, Received my order just fine--nice bulbs too. But one of the Narcissus Bells had only 9 bulbs in the bag rather than the 10 bulbs listed on the package. The other five packages had 10 bulbs as listed. Send me another Narcissus Bell bulb? Thanks"

Their response was:

"Hi, I am so sorry we made such an error! That never should have happened. Unfortunately, I have no way to send you just 1 bulb, as we order and pack them in sets of 10. I will be happy to refund the amount for the bulb you are missing. Will that work?"

I replied, "I'd've preferred the bulb. Thanks, Dave"

I have not received bulb or refund since my email September 28. That's a fact.

On Dec 7, 2009, Easy to Grow Bulbs responded with:

"On Dec 8, 2009 9:59 AM, Easy to Grow Bulbs responded with:

This customer was accidentally sent 59 bulbs instead of the 60 he purchased. When he alerted us to this we:
- Apologized for the error
- Explained that we order and pack these varieties in lots of 10, so don't have loose bulbs to send
- Offered to immediately credit his account for the missing bulb

After receiving his second email on the afternoon of 9/28 (see above), we responded that evening. Echoing his concern about shipping charges, in this case for a single bulb, we offered the customer the following, in addition to the original offer of a refund for the missing bulb:
- To send a full pack of 10 bulbs at half price if he'd cover the shipping ($5.85)
- Or to include a full pack of 10 additional bulbs free with any other order

The customer was given three options to address the situation and we awaited his response. He did not call or email again. This customer service ticket has been "open" since late September.

It's now the end of the fall gardening season and the narcissus variety ordered is sold out, so only one option remains. This customer's account has been credited for the one missing bulb. Again, we apologize for the original miscount and the inconvenience it caused.

Negative gg88
(1 review)
On May 12, 2009, gg88 Atlanta, GA wrote:

Only 3 out of 10 ranunculus and none out of 5 crocosmia babylon bulbs sprouted that I ordered from Easy to Grow Bulbs. I asked for the refund. I was told that it was my fault that there were too much heat, water and a wrong kind of soil. I had a very disappointing experience dealing with this suppler.

On May 12, 2009, Easy to Grow Bulbs responded with:

"On May 12, 2009 7:04 PM, Easy to Grow Bulbs responded with:

We have been communicating for several days with this customer. The complete story is:

- The customer's order included many bulbs; most have sprouted well according to her.
- Crocosmia bulbs are slow to break dormancy, the customer's are within the normal sprouting window and she was advised of this.
- The "rotted" ranunculus bulbs were shipped rock hard (that's normal for these bulbs) and are now "squishy" per the customer. Heat and excess moisture will cause this outcome; this was explained.
- The customer planted in a combination of peat and pine bark. No soil, compost or other nutrient-rich material was included to supply food for the plants or a well draining mix. We suggested that soil with organic matter would produce better results.
- The customer admitted that her planting containers are infested with transparent white worms and asked what these might be. Since they could be fungus gnat larva, young horsehair worms, large nematodes or parasitic worms of some type, we requested a photo in order to help with identification. The customer declined our offer.

Early on this individual threatened "If I do not receive a refund and an explanation, I will have to leave negative reviews on gardening forums, such as Dave's Garden." Well, she received a detailed, personalized (485 word) explanation addressing every concern raised and offering lots of information and assistance. As for the refund, suppliers typically don't refund for dormant bulbs still likely to sprout. We'll echo the customer's take on the situation – we're disappointed, too.


Negative Cynthia47
(9 reviews)
On Mar 26, 2009, Cynthia47 Vancouver, WA wrote:

I'm giving this company a neutral rating until I see how the plants do but I wanted to rate them to give others a heads up on what to expect. I ordered hardy geranium and chose the mix of 6 plants because my garden is broken down into distinct sections - shady, dry, sunny, wet. Also I'm a bit of a control freak so I've been planting by color and size since the garden is only a year old. I was excited to have 6 different geraniums in 6 different colors and with 6 different personalities. The difficulty is they did not come with any identification so I had to plant "blind". This means I could not put the plants where I want them to grow. I had to find a neutral spot and will have to wait for them to bloom, dig them up and move them to the spots they will most likely thrive in. Annoying.

What has me writing is the difference between the promise and the fact. The promise was that the plants would be "Freshly harvested divisions ship late February through June". What I received were plants that had been harvested long ago, packed in wood shavings and stored long enough the pale yellow leaves had shriveled and died or were ghostly and thin. These were not freshly dug and were not looking healthy. The roots were mostly dried up. Perhaps this is just fine for hardy geranium as this is a new plant for me. I don't feel "freshly harvested" should be part of their sales pitch.

When everything blooms beautifully and I have 6 different geraniums moved to their proper locations I'll consider changing from neutral to positive. They did ship quickly and they notified me by email that the package was on its way.

On June 30th, 2009, Cynthia47 changed the rating from neutral to negative and added the following:

Although the Johnson Blue is 6 inches high and is making a few blossoms the other 5 geraniums have barely survived in the garden and are puny, unproductive, flowerless plants only a few inches across despite fancy soil, fertilizer and attention. They are smaller than the "Steppable" geraniums I bought at the grocery store 2 months later and put into the same soil. The dismal condition of the roots tells me these were old, not too viable left overs from another year. Also purchased a fancy "Kniphofia" that was supposed to have a white or light bloom. It was in sad condition but I planted it. The dimestore Kniphofia purchased about the same time are 3 feet tall. Their plant remains DOA. Expensive way to compost. I will avoid this company in the future.
Negative maryechambers
(1 review)
On Sep 22, 2008, maryechambers Campbell, CA wrote:

I purchased freesias and phlox at the very end of the spring selling season. Both arrived very shriveled in appearance. I planted them anyway, thinking the company must know their business. Only one freesia sprouted. My complaint was met with a response that essentially said, "too late; you must have done something wrong."

No offer to replace or refund.

I won't use this company again.

On Sep 22, 2008, Easy to Grow Bulbs responded with:


On Sep 23, 2008 10:33 AM, Easy to Grow Bulbs added:

It's disturbing to hear that this customer did not have a satisfactory experience buying from us. We've reviewed the transaction and found the following.

This order was placed at the end of the spring season, on 6/18, and it shipped promptly. The first communication from the customer was sent two months later, on 8/22, stating that the plants and bulbs were received in poor condition and had not grown well.

Our website, packing slips and customer service agents all stress that visible problems with any order should be raised within 7 days. This allows us to correct the situation promptly. While the customer was aware of this, she waited months to raise her concerns.

Our customer service staff asked several questions in an effort to troubleshoot the situation. (Unlike most in the industry, our service goals include helping to figure out what went wrong so gardeners can enjoy future successes.) We awaited the customer's response and another month passed with no further communication. Then the customer sent an email demanding a refund.

The email stream concerning this transaction does not support the customer's account of the situation. The statement that no replacement offer was made is contradicted by written records which show otherwise. We are sorry this buyer is unhappy with the situation, but do agree that she is probably better served by sourcing her future plants elsewhere."

Negative lhmartinez
(1 review)
On Oct 3, 2007, lhmartinez Fort Worth, TX wrote:

I sent an e-mail to easytogrow.bulbs on 1/5/2007, requesting the address where I should return the merchandise I was unhappy with. (It had arrived at noon on 12/23/2006 right before the Christmas break.) "The owner" , never introducing himself by name, called me on 1/10/2007. He told me that it didn't matter if I was unhappy. Even if I paid the return postage ($70), he would not accept the return. It was an extremely disturbing phone call because no matter what I said, he was right and I was wrong. I decided to turn the matter over to American Express. I didn't want to speak to this man ever again. American Express sent him a fax on January 12,2007, requesting information about this transaction. "He" waited 18 days to answer the fax. His reply was "The customer did not return the items within the 30 days required". He lied to me on the phone and then deceived American Express by waiting until 30 days had expired to reply to them. Unfortunately by law, AmEx has to give the merchant 60 days to reply. He must have known this and used it to his advantage. I hope to spread the word about this company to all the groups I speak to as a master gardener.
I doubt this will ever appear on the web site. "He" does not to be found wrong. As you would find out, if you have any problem with the merchandise you receive.

On Oct 3, 2007, Easy to Grow Bulbs responded with:


On Oct 5, 2007 1:12 PM, Easy to Grow Bulbs added:

This post surprises us (and other customers, too, based on incoming email here). We’ve pulled out and dug though last Christmas’s records, and talked with staff members; three staffers recall communicating with this customer. Records show the following:

• This order was placed one week before Christmas, late afternoon on 12/18. It was shipped out the following day and received by the customer on 12/22.

• Our guarantee asks that order problems be brought to our attention within 7 days. This notification policy ensures that 1) any problems are addressed quickly so customers get immediate resolution, 2) live bulbs/plants aren’t left in shipping boxes indefinitely, and 3) returned goods are not out of temperature/humidity controlled environments for more than a few days. The first contact from this customer was 13 days after order receipt.

• Returns must be received within 30 days. The customer never returned the goods.

• American Express determined that the customer’s claim was without merit.

We never are pleased with a customer experience that ends with dissatisfaction and are sorry this one turned out that way."

Negative TXSteelMagnolia
(2 reviews)
On Jul 26, 2007, TXSteelMagnolia Brookeland, TX (Zone 8b) wrote:

I received 5 3-packs of Begonia tubers this spring as a gift from my daughter. I had never tried this company's product. For my experience, the tubers were a bit undersized, and the eye development was poor or lacking in many bulbs/tubers. I planted them anyway. Out of the 15 tubers, only 9 got started. I called the company, but they said that since I had not ordered directly from them, but received the tubers as a gift, there was nothing they could do. I waited on the remaining 9 plants, and found that only 6 of them bloomed (As I write this, it is late July, and I have plenty of other begonias doing well). I picked up some late season sale tubers from another source so as to fill my blank spots, since I live so far South I have the advantage of a long growing season. These tubers, from another company, were more of what I expect in begonia tubers - larger with well-developed eyes, and EVERY single one from this company has already sprouted. I was brought up never to criticize gifts, so I'm not bringing this up to my daughter, but I will hint that sending me begonia tubers from California companies probably isn't necessary as I have my own sources

On Jul 26, 2007, Easy to Grow Bulbs responded with:


On Aug 10, 2007 10:50 AM, Easy to Grow Bulbs added:

We have contacted TXSteelMagnolia to gather more information about this order (need to know who placed the order to access the record) and are awaiting a response. The company reply as outlined by this customer does not match the way we do business, so we are puzzled by the whole situation.

On Oct 5, 2007 1:14 PM, Easy to Grow Bulbs added:

It has been nearly two months and despite our efforts to contact TXSteelMagnolia we have heard nothing. We would still like to resolve this concern and would appreciate receiving hearing from this customer."

Negative americandragon
(4 reviews)
On Apr 29, 2007, americandragon Hot Springs Village, AR (Zone 7b) wrote:

Sorry, but I can't understand how this company has received so many positive ratings. I placed a small order and only one item (Picotee Begonoia tubers) have performed (3 out of 3 growing well). The Yellow Roseform Begonias were 2 out of 3, but while started under identical conditions the two that sprouted are less than 1/4 the growth of the Picotee. One tuber was a complete dud. The Achimenes Ambrose Verschaffelt have had a zero germination rate (20 bulbs - nothing), and the 3 Tuberose rhizomes show no signs of coming out of dormency. Everything in my yard is going gangbusters as we had an early warm spring. This is the lowest success rate of any mail order firm, nursery, or garden center (or for that matter ANY) source of plants I've used. What is particularly annoying is their response to my e-mail advising them that their products had not performed to my satisfaction: they were happy that the Picotee Begonias had grown (maybe the fact that anything grew surprised them) and suggested that I continue to wait on all the duds. Never again. . . there are just too many alternatives where the company actually CARES about customer service and satisfaction.

On May 20th, 2007, americandragon added the following:

An update in response to the company's reply:
1-The initial e-mail response contained no offer to "make good" on the items that had failed to germinate.
2-Both the initial e-mail, the owner's phone call, and their response here are a bit patronizing in that I should have the common gardening sense not to expect any growth from these items for 6 to 8 weeks. As I explained during his phone call, my expectations were based in large part on THE COMPANY'S GROWING GUIDE on the website which stated for the Achimenes (item 4 under Outdoor Beds) "Sprouts will appear in one to three weeks" and for the Tuberose (item 4 under Outdoor Beds) "Roots and top growth will appear in a few weeks". He huffed and puffed a bit and stated that they would have to look into changing those statements, but if anyone wants proof, I saved them as dated PDF files on the day I planted the items, March 16.
3-As for his suggestion that I should not have ordered tropicals if I wasn't patient enough to give them time outside a tropical zone, please give me a break. I live in South Central Arkansas, Zone 7 B, not Minneapolis. We have had a fairly warm Spring. I ordered the Tuberose with the full understanding and expectation that in the fall I would have to dig them up and store them over the wenter, and I ordered the Achimenes with the expectation of treating them as annuals (i.e., if I liked them, I would reorder and replant each spring). The fact is that as of today, May 20, my results stand exactly as stated on my original post.
4-Here's something he failed to mention in his reply: as previously mentioned, I received a phone call approximately two weeks prior to the company's response post from someone identifying himself as the owner. We discussed my issues (he maintained that I had not given the items enough time to grow, still adament and unyielding on that position) and stated that he would send replacements for the items that had not germinated. He then mentioned that they were sold out of the Achimenes and I replied that he could substitue whatever he wanted. Now, more than two weeks later, I have received neither replacements nor any shipment information. At this point in time, I could go out in the yard tomorrow and find everything sprouting like mad, and an 18-wheeler could pull up with plants from the company and I would still never do business with them again. I no longer want replacements, no do I want to waste my breath talking to someone who does not follow through on promises.

In closing, for goodness sakes, it was a $7.95 package of Achimenes bulbs and a $9.95 package of Tuberose plus one of a three pack of begonia tubers that did not grow and needed replacements. What put the bee under my bonnet was the patronizing nature of the response and the sheer arrogance of the company in digging in their heels and refusing to budge from the position that there was nothing wrong with the items they sent. This is the ONLY negative review I have given, and I have ordered this year from a couple of the most reviled websites on the Garden Watchdog without these types of issues. Companies have to be judged not only by the successful orders they process, but also how they deal with their complaints. After the phone call, my initial irritation with the company was soothed a bit, but then reignited by their failure to follow through with the promise made on the phone, and the posting of their rather patronizing reply on this site.
On Apr 29, 2007, Easy to Grow Bulbs responded with:


On May 15, 2007 2:40 PM, Easy to Grow Bulbs added:

We have contacted this customer again, to follow up, but in fairness, it's worth noting that:

1. His email expressing concern was answered within 3 hours

2. The answer was a personal one not a form letter, which we avoid.

3. Our response was a multi paragraph note suggesting that since all of the bulbs in question are tropicals that prefer hot weather, he should allow a little more time for them to break dormancy and begin growing. With some varieties, 6-8 weeks is not unheard of. This situation is common with tropical bulbs, as Mother Nature works on her own timelines. The customer's tuberous begonias have already begun to sprout and grow, albeit at different rates for the two varieties, which again, is normal.

4. Our customer service rep finished her note with "Please keep me posted on their progress!" Instead, the customer notified us that he had detailed his dissatisfaction online and intended to inform members of his garden club of his displeasure. Of course, we're disappointed with this choice.

While we still feel that a bit more patience is likely to results in success, not everyone is able to give this. For gardeners who need immediate results, we suggest choosing non-tropical bulbs that tend to respond more quickly, especially in all but the warmest temperatures."

Negative ebw
(2 reviews)
On Jan 11, 2006, ebw Crosby, MN wrote:

2005 I ordered 3 varieties of Amaryllis.
1. received a different variety than ordered.
2. received two bulbs of the ordered variety but they performed poorly (grew only 5" tall, flowers only partially opened before dying) and the third bulb was of a variety I did not order.
3. received the variety ordered and they performed well.
Wally Eberhart

On Jan 11, 2006, Easy to Grow Bulbs responded with:


On Jan 11, 2006 6:05 PM, Easy to Grow Bulbs added:

We are very sorry to hear of this customer's experience with our amaryllis bulbs and sorrier still that we haven't heard from him so we could rectify the situation.

While it's certainly possible that an incorrect item was shipped, we receive VERY few communications about this. When this does occur, we always reship the correct product promptly.

Regarding the problem with the bulbs' growth rate, this mystifies us. Thousands of amaryllis were shipped over the 2005 fall - holiday season and we have not heard of this "stunting" problem from any other customers. Hopefully, we'll hear from this customer to learn which variety he is referencing and to give us an opportunity to correct the situation. [email protected]"

Negative PatM19
(2 reviews)
On Aug 24, 2005, PatM19 South Grafton, MA wrote:

I ordered some decollate snails from this place 4 months ago, when I never recieved them I emailed them numerous times as well as called and left messages, with no emails back regarding my order, so after 3 months went by the last email I sent to them is that they were very unprofessional and to cancel my order, they never billed my credit card thank god, and never got a response about that either.

On Aug 24, 2005, Easy to Grow Bulbs responded with:


On Nov 2, 2005 10:20 PM, Easy to Grow Bulbs added:

We're pretty sure this customer was never a customer of ours. She states she placed an order at a time when we didn't carry deccolate snails, we received no emails from them, and they even admit we never charged them for any merchandise. Upon further research we found they did turn around and leave another negative review for another vendor who also sells deccolate snails right after leaving this one for us. We can only guess that she errored and left us this review on accident. Unfortuantely, our attempts to contact her have gone in vein, so we're not sure what to do. We are not in the business of ignoring our customers. I hope she ends up with Deccolates at some point though and she's welcome to actually try us next season."

Negative kelster2
(3 reviews)
On Mar 11, 2005, kelster2 Fallbrook, CA wrote:

Isn't the website beautiful? I placed a $50 order on 2/13/05 and got an email that things would be shipping shortly. Then, nothing happened. I followed up and didn't get a timely response. When I did get a response, I was told items would be shipped by 3/7 due to "frost issues" -Today is 3/11 - no bulbs, no shipping notice and no word. Now, No order - I canceled it. I wish it had worked. This was my first try and I had high hopes. Any other suggestions out there on where I can order or buy quality bulbs? I live in Fallbrook CA. I really loved the website for Easy to Grow bulbs, sounds like my experience was out of the ordinary....too bad.

On Mar 11, 2005, Easy to Grow Bulbs responded with:


On Mar 30, 2005 8:51 PM, Easy to Grow Bulbs added:

This review really hurt. Somehow this customer was only receiving some of the emails we were sending and she therefore felt ignored (understandably). Her home is only a 15-20 minute drive from here and I offered to hand deliver the order but haven't yet heard back from her. I would still very much like to salvage this relationship and hope to hear back from her in the future. My well wishes go out to her either way. "

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