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|On May 28, 2019, euwxyz Berlin, NH wrote:
Posted on April 24, 2019, updated May 28, 2019
On May 28th, 2019, euwxyz added the following:
The only true statement is that I ordered April 5, 2019.First off the free shipping was because I ordered a certain dollar amount, not that they're so kind and generous. I asked for ASAP shipping because of two greenhouses I have , I did not get so-called two day shipping, I received bulbs on 5/12/2019. It was there that I could not believe my eyes, begonia bulbs the size of a nickel,called and asked for larger bulbs,Trevor claimed that others had the same problem, asked that they would inspect replacement bulbs before shipping. They did not !!! To claim they did not hear from me has one wondering, a total LIE, why would you hear from me ? I agreed to larger bulbs as replacements. What I got for replacements were smaller then the first. E-mailed them with pictures of tiny bulbs and requesting a refund... It was they who e-mailed back stating that their support team would look into the matter.(Auto reply to all e-mails) Fourteen days later, I e-mailed them asking if the support team had returned from lunch yet. At no time did this fly-by-night outfit reach out to me nor ask for return of bulbs. None were viable. They have no problem claiming falsehoods and lies... The BBB of Oceanside Ca. has all pertinent facts and proof, copies of e-mails supporting my claim. These people have no regard nor compassion for customers who got totally screwed. Won't issue any refunds...See other negative post... STAY AWAY>Crooked outfit...
On May 28, 2019, Easy to Grow Bulbs responded with:
"On May 24, 2019 1:53 PM, Easy to Grow Bulbs responded with:
The first service request received by this customer was on April 5, right after the order was placed. The customer asked for the order to be shipped ASAP. We processed, packed, and shipped the order prior to the orders assigned ship date for climate zone 4 posted on our website [[email protected]] and upgraded the shipping method to Fedex 2 Day, at no charge to the customer.
|On Apr 11, 2019, cwgrlbelle Fremont, CA wrote:
Easy to Grow Bulbs shipped multiple items incorrectly and even with photos took several “guesses” before being able to identify what plant they actually shipped. I accepted their offer for a refund, but now, weeks later, they tell me that they cannot issue a credit because too much time has passed. Fall bulbs. That came up in the spring. I was supposed to somehow know back August that the bulbs they shipped were wrong? All the work I wasted planting the bulbs – planting that will have to be repeated THIS fall – with bulbs from a reputable company – and I can’t even get my money back? Incredibly disappointed with the lack of integrity and would never recommend them to anyone.
|On Apr 6, 2019, aimeej Albuquerque, NM wrote:
Posted on May 20, 2008, updated April 6, 2019
On April 6th, 2019, aimeej changed the rating from positive to negative and added the following:
It pains me to write this review. I have been ordering from easy to Grow Bulbs for 13 years. Up until 2018 they sent large, healthy bulbs and roots every time. In march, 2018 I ordered two peonies and a trumpet lily. Both of the peonies leafed out then promptly died. The regal lily lived but did not bloom and is, thankfully, up this spring.I have numerous peonies that I have bought from a local big box store that are doing fine and getting larger each year, and peonies that I have purchased from Easy to Grow Bulbs in the past are doing well also. I chalked it up to bad luck and a hot spring. BUT, this year I ordered two florist gloxinias, single tuberose, Boothman's bleeding hearts and Heartstrings lily. To say that all but one of them were very small would be an understatement. Single, dry tuberose bulbs instead of the clumps as advertised, already sprouting, tiny lily bulbs, very small gloxinia tubers that should have been half the price. The only decent sized plant was the Boothman's bleeding hearts.I called them on a Sat. so no answer. I can't justify paying for such inferior plants and it makes me sad to say goodbye.
|On Apr 3, 2019, chj2019u San Juan Capistrano, CA wrote:
I read the Easy to Grow Bulbs on-line catalog information and sent them a query asking about the size of the bulbs. They did not respond to the query. Despite the lack of response,I ordered several begonia bulbs and three tuberose bulbs. The begonia bulbs are very small (a little over one inch in diameter) and the tuberose bulbs look like dessicated daffodil bulbs very different from their ad: "The tuberose bulbs we sell are actually nice clumps of multiple bulbs. Plant the entire clump with 2-3" of soil above the top. Place clumps 8-10" apart." Today I sent them the above comments with my intent not to purchase from them again.
|On Mar 17, 2019, sanguinelli Spring Valley, CA wrote:
This place used to be my go to for bulbs both fall and spring. Last year I ordered and 3 months later had still not received anything. So I canceled that order. This year I thought I would try again. Ordered at the end of January, achimenes, dahlia, japanese iris and hanging begonia. A few days ago they notified me that the achimenes had a crop failure. Okay not a problem. But, the dahlia, begonia and japanese iris should have been planted last month in order to get them going before it gets hot. I mainly ordered for the achimenes, so I canceled the order. I don't want to receive bulbs that will rot in the heat during shipping after sitting around in cold storage for 6 months.
|On Sep 27, 2018, NLaw Fort Worth , TX (Zone 8b) wrote:
While the tulips I received were healthy-looking, they are quite small. I'm disappointed in them. I've ordered bulbs from several different companies for many years now, and these are the smallest I've ever been sent.
|On Jun 8, 2018, mcsnail Chicago, IL wrote:
Posted on October 24, 2017, updated June 8, 2018
On October 17th, 2017, mcsnail changed the rating from negative to neutral and added the following:
I got a call from Rachael. Evidently, I was given someone else\\\\\\\'s tracking number--even though my order had not shipped. I was promised that my bulbs would ship now (a month after the stated shipping time). I like the company, the people, and the products--but I wonder if they have taken on more business than they are equipped for. During the time that I was waiting for a response about their mistake--and my $100 + order that seemed to have fallen into a black hole--I received 3 promotional e-mails from them--advertising new products and soliciting more business. It was a little annoying.
On October 24th, 2017, mcsnail added the following:
Well--I got some of the items I ordered in August. I am still missing two amaryllis and my order of daffodils. The lemon grass I bought was pretty skimpy--two small pale looking stalks (though to be fair it was not that expensive at $8) I was able to get some of the bulbs I promised to my friend in Michigan--but it\\\'s snowing where she is--so this isn\\\'t optimal. I also was a little annoyed that even though ETGB ships throughout the country--they do not provide zoning information. Further research showed me that the anemones I ordered are not suitable for zones 5/6 (Chicago). I should have researched before--but it would have been nice not to have had to. And I was annoyed--yes-- probably unreasonably--when I got a promotional e-mail from ETGB saying \\\"order your Fall planting bulbs before it\\\'s too late!\\\" Its pretty much too late for those bulbs I ordered in August which still haven\\\'t shipped. No doubt they are under pressure to sell those bulbs sent to them late by their vendors. But by jettisoning sensible communication with their customers they are going to annoy those customers--whether reasonably or not. I\\\'ve ordered some bulbs from Van Engelen. I\\\'ll see how that works.
On October 24th, 2017, mcsnail added the following:
My bad--ETGB DOES give zoning info--Its just a little buried. You have to click the \'details\' tab.
On June 8th, 2018, mcsnail changed the rating from neutral to negative and added the following:
I had hoped that my bad experiences with Easy to Grow Bulbs were due to transitory circumstance. Nope! They advertised well rooted potted plumeria for $25. These were-they said-far superior to the shriveled sticks you get in the airport etc in Hawaii. I bit. What I got: A potted stick with some nice looking leaves in a little pot that was sopping wet. When I took off the tape the stick fell out. There were no roots--only tiny nubs and one or two feel off--clearly rotted. The bottom of the stick was spongy. I repotted it in soil that was damp rather than wet and put it in a sunny window. 2nd and 3rd day: all the leaves fell off. A week later there was no more root development. Its still clinging to life--but certainly looks no better than those dormant sticks you can get for half the price. To add insult to injury-the company has bought in to one of those services that put ads on your computer--so every day when I browse I see pictures of blooming plumeria.
They remind me of Logees greenhouse: a company that used to be in the Dave's garden top picks--but then started advertising more than they could deliver. Hopefully ETGB will turn around...but--In the old days I would have contacted them with a complaint and have been gratified by a quick and gracious response. I no longer try.
|On May 15, 2018, Qdangson Quincy, MA wrote:
Posted on April 20, 2015, updated May 15, 2018
On March 25th, 2015, Qdangson added the following:
Just received my order from them. The dahlias are to be expected since they are holland imports. Inconsistent, some were large with intact tubers others were just piles of broken tubers. Not much different from big box stores but i know Ill be gauranteed the variety ordered. The art nouveau gallery dahlias were the most disappointing. After removing the broken tubers I was barely left with a crown. As long as I get a plant from each clump ill be happy.
The Tropicanna were as advertised but smaller and more expensive than Longfield Gardens. ETGB seem to be divisions. Longfields are tissue cultured.
The Valentine dicentra were great. They may have made a mistake and sent me a bundle of 3 as opposed to a single 3/5 eye division. No complaints there.
The hedycium coccinea were good sized.
The red hanging basket begonia tubers are small but viable. I was expecting to plant one tuber per basket but may have to plant 3 per basket.
The gloriosa lilies are the least expensive of any vendor Ive searched and Im very happy with them.
On April 5th, 2015, Qdangson added the following:
I have to say that ETGB\\\'s customer service is obscenely good. Not 10 minutes after I posted my positive but slightly critical review, I was contacted by Kathleen to rectify ,y disappoinment, but I declined since I always over order just in case. She also offered me a credit on my next order which I may take up, but only for the hanging red begonias. Although I expected better quality for the dahlias,my last count revealed that every single one of them has either eyes up or sprouted, even the tubers that were just a swollen stem.mIn their defense, the quality isn\\\'t any worse than any other vendor but it\\\'s their customer service that really stands out.
Overall, one cafe au lait tuber hasn\\\'t grown, the stem seems like it was ripped off the tuber but there\\\'s still hope for it, 2 of the hanging red tuberous begonias have gone soft. I was a bit disappointed with the size of the tropicanna rhizomes, but lo and behold, they definitely have more than 2 eyes growing from each and have already started growing less than 2 weeks after planting.
I highly recommend ETGB. It\\\'s nice to be contacted by a real person who cares and would go out of their way to make sure your order isn\\\'t just acceptable but that you have an exceptional experience.
On April 20th, 2015, Qdangson added the following:
Just placed another order to replace the ones that didnt grow. The most promising dahlia clumps rotted as well as 2 tuberous begonias. The sorriest dahlias ended up growing pretty well. There are a few that havent shown eyes but its been 3 weeks so I just went ahead and ordered the again. So basically, out of 9 clumps of Harmony dahlias, 4 grew well, 2 havent shown eyes and 3 rotted. ETGB upgraded to priority shipping at no charge which was a.really nice surprise.
On May 15th, 2018, Qdangson changed the rating from positive to negative and added the following:
I placed an order for some.dahlias and kniphofia and anemone sometime in February expecting an April ship date. They only shipped it last week, no big deal except that I have already cleaned up and mulched the beds and bought new tubers since we have such a short growing season in Massachusetts. I'm actually still waiting for fedex to arrive. I also was supposed to get a credit for some.mislabeled dahlias and bleeding hearts but have never been credited.
If given the choice, I would have cancelled the order before shipping. It also took 2 emails to get a response, which was that they were backed up.
|On Jan 20, 2018, kwenge Pecatonica, IL wrote:
I placed my first order with this company a year ago--3 different cannas, and a dahlia. Before shipment was made I got an email advising me that one of the cannas wasn't available, and they promptly issued a refund for that. No big deal, because I realize stuff happens and companies don't always get the shipment they were expecting from their supplier.
|On Oct 23, 2017, lbsowen Black Diamond, WA wrote:
I just want to say "ditto" to all the negative comments below. My order is way overdue, there appears to be no way to contact someone there. All normal ways from the website to contact them result in no response (emailing them) or in phoning them a stock recorded message that has been on there for months. I'm truly concerned I have lost my money to them.
|On Oct 21, 2017, Greeneme Murfreesboro, TN wrote:
I would strongly discourage someone from ordering from this company. The customer service is basically non-existent and you'll be left wondering if you'll ever even receive the items you ordered. I placed an order of about 6 irises and 20 tulip bulbs on Sept. 24. In the confirmation email, it said that I'd be notified when my items shipped. It also implied that the items I'd ordered would likely be shipped soon. Well, it's been about a month and I've received no shipping update and no delivery. I've emailed the company twice and called twice, but only got voicemail, so I left two voicemail messages. The only response I've gotten from the company at all is an email saying that they're processing a refund for one iris (no explanation why) and a second automated email about how busy they are and they'll respond as soon as possible (that was over a week ago). Not only am I now wondering if I'll ever receive what I paid for, but I'm furious at the utter lack of communication and failure to respond to customer concerns. Additionally, I used a prepaid MasterCard gift card to make my purchase, but once I'd used the balance on the card, I threw the giftcard away. So any refund that's made cannot be put back on a card I don't have. I explained this in both a voicemail and an email, but still I've received absolutely no response. Also, it's getting too late in the season to even plant the irises I ordered and expect them to thrive. That's something else I mentioned in my email, but again, no response whatsoever. I am EXTREMELY disappointed with this entire experience. I'd been very excited to order those items, but now I definitely wish I had used a different company and I very much regret my "purchase" (if that's what you can call paying money but not receiving anything in return). Caveat emptor!!!
|On Sep 6, 2017, Jean6a Chesterton, IN wrote:
I've ordered hundreds of dollars worth of bulbs over the years, and have two very negatives to report about their customer service.
On Sep 6, 2017, Easy to Grow Bulbs responded with:
"On Sep 8, 2017 2:06 PM, Easy to Grow Bulbs responded with:
Thank you for your review. I am so sorry to hear of your troubles and have checked into this matter. I understand the credit was processed recently. Our old system prevented us from issuing a store credit and we had to be notified beforehand to process. Thankfully we are now on a much better platform that easily allows us to make adjustments right away. My apologies for the miscommunication and frustration. Please do let me know if I can help further.
|On Jul 19, 2017, DKS17 Shawnee Mission, KS wrote:
Worst experience with a nursery in 35 years of gardening. Final straw was when the yellow dahlias i ordered bloomed red. Clearly the wrong dahlias, yet when I asked for a refund was given only a credit. I would not make any further purchases from Easy to Grow Bulbs, so a credit is not of value. I paid for a particular dahlia, didn't receive it (among other problems), and the nursery won't refund my money.
|On May 30, 2017, bleepy West Islip, NY wrote:
Posted on September 17, 2016, updated May 30, 2017
On September 17th, 2016, bleepy changed the rating from negative to positive and added the following:
Have a few missed phone calls between myself and the very nice company representative, they issued a refund of all of the items that I had a issue with. I should note that I didn\'t ask for that, they did it on their own. Nice.
On May 30th, 2017, bleepy changed the rating from positive to negative and added the following:
I can now speak about the one reamaining item on my order the Pink Reblooming Iris It did bloom this year and not only is it not pink it's a muddy kind of a peach tinted beige color. Ugly. So not one item on my order performed as expected. The worst products I've ever received from any gardening supplier.
On May 30, 2017, Easy to Grow Bulbs responded with:
"On Sep 2, 2016 10:02 AM, Easy to Grow Bulbs responded with:
We are so very sorry for the poor experience here! We contacted this customer within 2 hours of this review being posted. We sent the following email, and then telephoned the next day and left a message. We have not heard back, though I do hope we will... The refund for the crocosmia has been processed, and we would very much like to work on the other items to ensure the customer is fully satisfied.
|On May 18, 2017, avlgal Asheville, NC wrote:
Some of the bulbs were quite small and definitely not 'clumps' as stated. When called about the issue, it took me 3 times to get it resolved with my own suggestion of a credit, when they could have easily done that in the first call in 5 minutes. I had to send photos too. A hassle, won't be ordering from them again.
|On Dec 2, 2016, GardenManDonald GLENSHAW, PA (Zone 5a) wrote:
Something has changed with this company and not for the better. This year's cannas didn't look good when received and performed poorly. Other items were similarly disappointing. Emails to company produced no response. Will not order from them again.
On Dec 2, 2016, Easy to Grow Bulbs responded with:
"On Dec 3, 2016 5:36 PM, Easy to Grow Bulbs responded with:
We are so sorry to hear of this terrible experience. I have searched our records for a customer in this city and state with cannas and have been unable to locate the order or customer here. So within 2 hours of the negative review being posted, we reached out to the reviewer with the following email:
|On Mar 22, 2016, tturner16 North Hollywood, CA (Zone 10a) wrote:
I placed an order in mid Feb and received an email saying it would ship the week of March 7th. It did not ship.
On Mar 22, 2016, Easy to Grow Bulbs responded with:
"On Mar 25, 2016 4:35 PM, Easy to Grow Bulbs responded with:
We are so terribly sorry for the delay in communication and in shipping this customer experienced!
|On Sep 19, 2012, soonertoo Century, FL wrote:
Posted on September 13, 2012, updated September 19, 2012
On September 19th, 2012, soonertoo added the following:
that I was unwilling to take any advise and and refused her offer is totally UNTRUE. Never once did I say I would not take her recommendation. She did NOT say the plants would be replaced and her condescending attitued was enough to make anyone unhappy. When I received the plants the roots were not developed enought to plant so I waited three weeks to give them more time to develop and this is the advise I get to only water once a week and I had been watering just twice a week
On Sep 19, 2012, Easy to Grow Bulbs responded with:
"On Sep 14, 2012 10:33 AM, Easy to Grow Bulbs responded with:
We understand and share the frustration this customer is having with her Phlox. We always strive to provide responsive customer support to all our customers. If there is a problem, we always take the time to try and learn more from our customers what is going on and, if a plant is struggling and can be saved, try and offer suggestions to help.
|On Apr 21, 2011, RichinRichmond Richmond VA,
United States wrote:
Placed a small order for 4 kinds of bulbs. Almost 100% mortality rate. Very unhelpful when requesting replacements. My opinion: bad bulbs, bad service.
On Apr 21, 2011, Easy to Grow Bulbs responded with:
"On May 1, 2011 2:35 PM, Easy to Grow Bulbs responded with:
We contacted this customer (twice) to learn more about his situation. His single brief email noted that the order was placed 4 years ago by someone else in the family and that he had no further information about issues with the products or service.
|On Jan 27, 2011, robertllr Crozet, VA wrote:
I ordered an amaryllis bulb from ETGB for my wife for Christmas. It never sprouted. This is the first time in almost 25 years I have had an amaryllis bulb from any source that did not flower, never mind not sprout! Yet, one month later, after repeated attempts to obtain a replacement and receiving nothing but repeated implications that I was nothing more than an impatient fool with no understanding of how to cultivate a bulb, I have given up. This company does not provide customer satisfaction.
On Jan 27, 2011, Easy to Grow Bulbs responded with:
"On Jan 28, 2011 8:39 AM, Easy to Grow Bulbs responded with:
This customer selected an amaryllis variety that typically takes 30-40 days to bloom and purchased 2 weeks before Christmas. This timing is too tight for Christmas bloom under the best of circumstances, especially given the shipping to the opposite side of the country required for the order. We received 3 emails from him explaining that the bulb had been slow to sprout and that it had not bloomed by Christmas and "our Christmas has already been somewhat spoiled" by this.
|On Oct 15, 2010, laurieeirual Boston, MA (Zone 5b) wrote:
I bought a set of 9 hardy geraniums and a bleeding heart from Easy to Grow Bulbs during a sale they had. Only two of the geraniums came up. Being an optimist, I waited a long time to see if the rest would come up before e-mailing the company. They refused to credit or refund.
On Oct 15, 2010, Easy to Grow Bulbs responded with:
"On Oct 15, 2010 5:35 PM, Easy to Grow Bulbs responded with:
This customer bought these plants in late spring 2009, 18 months ago. In early 2010 she emailed with a quality concern about that June order. We responded with an offer to help her figure out what was happening with her plants. She suggested a reconnect in spring.
|On Aug 28, 2010, OceansofGreen North Ogden, UT wrote:
I ordered from this company last year. All of these items were listed as hardy in my zone. I planted and tended them as directed. My soil is very good and boosted by natural fertilizers.
On Aug 28, 2010, Easy to Grow Bulbs responded with:
"On Aug 30, 2010 2:41 PM, Easy to Grow Bulbs responded with:
At Easy to Grow Bulbs we believe that growing plants - which are perishable, living things - is a shared responsibility.
|On Apr 15, 2010, montereygreen Salinas, CA wrote:
Posted on April 9, 2010, updated April 15, 2010
On April 15th, 2010, montereygreen added the following:
Just to clarify...I opened the plastic bags the day after I received them. 10 of the were completely black and covered in mold, limp and had a greasy feel to them. I threw the other 4 away because I decided to just go to home depot and get roses that already have growth on them. I was tired of looking at dead sticks in front of my house for a year. Home depot has a 1 year NO HASSLE return policy for plants.
Isin't is interesting that this company implied that this was all my fault, that I left them in the plastic and that is why they molded. NOWHERE in my communication to them did I EVER say that I waited several days to plant these roses. That is a complete lie!!!!!
I read some of their other comments, and they always try to put blame on the consumer, even when it's obvious that their plants just suck.
I think they left them in the bags for too long before they were shipped. This is why I am glad we have forums like this...to warn others.
On Apr 15, 2010, Easy to Grow Bulbs responded with:
"On Apr 13, 2010 3:07 PM, Easy to Grow Bulbs responded with:
We received an email from this customer last Friday night, 1 hour before he posted this review on DG. Had the customer's intention had been to resolve the issue his timing didn't support that.
On Apr 15, 2010 10:23 AM, Easy to Grow Bulbs added:
The email received from this customer 4-9 notes the time line for opening the replacement box of plants: "You were nice enough to replace the dead plants...but when I opened the box of replacement plants you sent me (2 days after I received them) . . . ."
|On Dec 7, 2009, dlaurence Richmond, MO (Zone 5a) wrote:
Ordered 2 bags (advertised as each containing 10 bulbs) of Narcissus Bells daffodils, as well as 4 bags saffron crocus. Unfortunately, one bag only contained 9 bulbs. The bulbs weren't cheap after shipping.
On Dec 7, 2009, Easy to Grow Bulbs responded with:
"On Dec 8, 2009 9:59 AM, Easy to Grow Bulbs responded with:
This customer was accidentally sent 59 bulbs instead of the 60 he purchased. When he alerted us to this we:
|On May 12, 2009, gg88 Atlanta, GA wrote:
Only 3 out of 10 ranunculus and none out of 5 crocosmia babylon bulbs sprouted that I ordered from Easy to Grow Bulbs. I asked for the refund. I was told that it was my fault that there were too much heat, water and a wrong kind of soil. I had a very disappointing experience dealing with this suppler.
On May 12, 2009, Easy to Grow Bulbs responded with:
"On May 12, 2009 7:04 PM, Easy to Grow Bulbs responded with:
We have been communicating for several days with this customer. The complete story is:
|On Mar 26, 2009, Cynthia47 Vancouver, WA wrote:
I'm giving this company a neutral rating until I see how the plants do but I wanted to rate them to give others a heads up on what to expect. I ordered hardy geranium and chose the mix of 6 plants because my garden is broken down into distinct sections - shady, dry, sunny, wet. Also I'm a bit of a control freak so I've been planting by color and size since the garden is only a year old. I was excited to have 6 different geraniums in 6 different colors and with 6 different personalities. The difficulty is they did not come with any identification so I had to plant "blind". This means I could not put the plants where I want them to grow. I had to find a neutral spot and will have to wait for them to bloom, dig them up and move them to the spots they will most likely thrive in. Annoying.
On June 30th, 2009, Cynthia47 changed the rating from neutral to negative and added the following:
Although the Johnson Blue is 6 inches high and is making a few blossoms the other 5 geraniums have barely survived in the garden and are puny, unproductive, flowerless plants only a few inches across despite fancy soil, fertilizer and attention. They are smaller than the "Steppable" geraniums I bought at the grocery store 2 months later and put into the same soil. The dismal condition of the roots tells me these were old, not too viable left overs from another year. Also purchased a fancy "Kniphofia" that was supposed to have a white or light bloom. It was in sad condition but I planted it. The dimestore Kniphofia purchased about the same time are 3 feet tall. Their plant remains DOA. Expensive way to compost. I will avoid this company in the future.
|On Sep 22, 2008, maryechambers Campbell, CA wrote:
I purchased freesias and phlox at the very end of the spring selling season. Both arrived very shriveled in appearance. I planted them anyway, thinking the company must know their business. Only one freesia sprouted. My complaint was met with a response that essentially said, "too late; you must have done something wrong."
On Sep 22, 2008, Easy to Grow Bulbs responded with:
On Sep 23, 2008 10:33 AM, Easy to Grow Bulbs added:
It's disturbing to hear that this customer did not have a satisfactory experience buying from us. We've reviewed the transaction and found the following.
|On Oct 3, 2007, lhmartinez Fort Worth, TX wrote:
I sent an e-mail to easytogrow.bulbs on 1/5/2007, requesting the address where I should return the merchandise I was unhappy with. (It had arrived at noon on 12/23/2006 right before the Christmas break.) "The owner" , never introducing himself by name, called me on 1/10/2007. He told me that it didn't matter if I was unhappy. Even if I paid the return postage ($70), he would not accept the return. It was an extremely disturbing phone call because no matter what I said, he was right and I was wrong. I decided to turn the matter over to American Express. I didn't want to speak to this man ever again. American Express sent him a fax on January 12,2007, requesting information about this transaction. "He" waited 18 days to answer the fax. His reply was "The customer did not return the items within the 30 days required". He lied to me on the phone and then deceived American Express by waiting until 30 days had expired to reply to them. Unfortunately by law, AmEx has to give the merchant 60 days to reply. He must have known this and used it to his advantage. I hope to spread the word about this company to all the groups I speak to as a master gardener.
On Oct 3, 2007, Easy to Grow Bulbs responded with:
On Oct 5, 2007 1:12 PM, Easy to Grow Bulbs added:
This post surprises us (and other customers, too, based on incoming email here). We’ve pulled out and dug though last Christmas’s records, and talked with staff members; three staffers recall communicating with this customer. Records show the following:
|On Jul 26, 2007, TXSteelMagnolia Brookeland, TX (Zone 8b) wrote:
I received 5 3-packs of Begonia tubers this spring as a gift from my daughter. I had never tried this company's product. For my experience, the tubers were a bit undersized, and the eye development was poor or lacking in many bulbs/tubers. I planted them anyway. Out of the 15 tubers, only 9 got started. I called the company, but they said that since I had not ordered directly from them, but received the tubers as a gift, there was nothing they could do. I waited on the remaining 9 plants, and found that only 6 of them bloomed (As I write this, it is late July, and I have plenty of other begonias doing well). I picked up some late season sale tubers from another source so as to fill my blank spots, since I live so far South I have the advantage of a long growing season. These tubers, from another company, were more of what I expect in begonia tubers - larger with well-developed eyes, and EVERY single one from this company has already sprouted. I was brought up never to criticize gifts, so I'm not bringing this up to my daughter, but I will hint that sending me begonia tubers from California companies probably isn't necessary as I have my own sources
On Jul 26, 2007, Easy to Grow Bulbs responded with:
On Aug 10, 2007 10:50 AM, Easy to Grow Bulbs added:
We have contacted TXSteelMagnolia to gather more information about this order (need to know who placed the order to access the record) and are awaiting a response. The company reply as outlined by this customer does not match the way we do business, so we are puzzled by the whole situation.
On Oct 5, 2007 1:14 PM, Easy to Grow Bulbs added:
It has been nearly two months and despite our efforts to contact TXSteelMagnolia we have heard nothing. We would still like to resolve this concern and would appreciate receiving hearing from this customer."
|On Apr 29, 2007, americandragon Hot Springs Village, AR (Zone 7b) wrote:
Sorry, but I can't understand how this company has received so many positive ratings. I placed a small order and only one item (Picotee Begonoia tubers) have performed (3 out of 3 growing well). The Yellow Roseform Begonias were 2 out of 3, but while started under identical conditions the two that sprouted are less than 1/4 the growth of the Picotee. One tuber was a complete dud. The Achimenes Ambrose Verschaffelt have had a zero germination rate (20 bulbs - nothing), and the 3 Tuberose rhizomes show no signs of coming out of dormency. Everything in my yard is going gangbusters as we had an early warm spring. This is the lowest success rate of any mail order firm, nursery, or garden center (or for that matter ANY) source of plants I've used. What is particularly annoying is their response to my e-mail advising them that their products had not performed to my satisfaction: they were happy that the Picotee Begonias had grown (maybe the fact that anything grew surprised them) and suggested that I continue to wait on all the duds. Never again. . . there are just too many alternatives where the company actually CARES about customer service and satisfaction.
On May 20th, 2007, americandragon added the following:
An update in response to the company's reply:
1-The initial e-mail response contained no offer to "make good" on the items that had failed to germinate.
2-Both the initial e-mail, the owner's phone call, and their response here are a bit patronizing in that I should have the common gardening sense not to expect any growth from these items for 6 to 8 weeks. As I explained during his phone call, my expectations were based in large part on THE COMPANY'S GROWING GUIDE on the website which stated for the Achimenes (item 4 under Outdoor Beds) "Sprouts will appear in one to three weeks" and for the Tuberose (item 4 under Outdoor Beds) "Roots and top growth will appear in a few weeks". He huffed and puffed a bit and stated that they would have to look into changing those statements, but if anyone wants proof, I saved them as dated PDF files on the day I planted the items, March 16.
3-As for his suggestion that I should not have ordered tropicals if I wasn't patient enough to give them time outside a tropical zone, please give me a break. I live in South Central Arkansas, Zone 7 B, not Minneapolis. We have had a fairly warm Spring. I ordered the Tuberose with the full understanding and expectation that in the fall I would have to dig them up and store them over the wenter, and I ordered the Achimenes with the expectation of treating them as annuals (i.e., if I liked them, I would reorder and replant each spring). The fact is that as of today, May 20, my results stand exactly as stated on my original post.
4-Here's something he failed to mention in his reply: as previously mentioned, I received a phone call approximately two weeks prior to the company's response post from someone identifying himself as the owner. We discussed my issues (he maintained that I had not given the items enough time to grow, still adament and unyielding on that position) and stated that he would send replacements for the items that had not germinated. He then mentioned that they were sold out of the Achimenes and I replied that he could substitue whatever he wanted. Now, more than two weeks later, I have received neither replacements nor any shipment information. At this point in time, I could go out in the yard tomorrow and find everything sprouting like mad, and an 18-wheeler could pull up with plants from the company and I would still never do business with them again. I no longer want replacements, no do I want to waste my breath talking to someone who does not follow through on promises.
In closing, for goodness sakes, it was a $7.95 package of Achimenes bulbs and a $9.95 package of Tuberose plus one of a three pack of begonia tubers that did not grow and needed replacements. What put the bee under my bonnet was the patronizing nature of the response and the sheer arrogance of the company in digging in their heels and refusing to budge from the position that there was nothing wrong with the items they sent. This is the ONLY negative review I have given, and I have ordered this year from a couple of the most reviled websites on the Garden Watchdog without these types of issues. Companies have to be judged not only by the successful orders they process, but also how they deal with their complaints. After the phone call, my initial irritation with the company was soothed a bit, but then reignited by their failure to follow through with the promise made on the phone, and the posting of their rather patronizing reply on this site.
On Apr 29, 2007, Easy to Grow Bulbs responded with:
On May 15, 2007 2:40 PM, Easy to Grow Bulbs added:
We have contacted this customer again, to follow up, but in fairness, it's worth noting that:
|On Jan 11, 2006, ebw Crosby, MN wrote:
2005 I ordered 3 varieties of Amaryllis.
On Jan 11, 2006, Easy to Grow Bulbs responded with:
On Jan 11, 2006 6:05 PM, Easy to Grow Bulbs added:
We are very sorry to hear of this customer's experience with our amaryllis bulbs and sorrier still that we haven't heard from him so we could rectify the situation.
|On Aug 24, 2005, PatM19 South Grafton, MA wrote:
I ordered some decollate snails from this place 4 months ago, when I never recieved them I emailed them numerous times as well as called and left messages, with no emails back regarding my order, so after 3 months went by the last email I sent to them is that they were very unprofessional and to cancel my order, they never billed my credit card thank god, and never got a response about that either.
On Aug 24, 2005, Easy to Grow Bulbs responded with:
On Nov 2, 2005 10:20 PM, Easy to Grow Bulbs added:
We're pretty sure this customer was never a customer of ours. She states she placed an order at a time when we didn't carry deccolate snails, we received no emails from them, and they even admit we never charged them for any merchandise. Upon further research we found they did turn around and leave another negative review for another vendor who also sells deccolate snails right after leaving this one for us. We can only guess that she errored and left us this review on accident. Unfortuantely, our attempts to contact her have gone in vein, so we're not sure what to do. We are not in the business of ignoring our customers. I hope she ends up with Deccolates at some point though and she's welcome to actually try us next season."
|On Mar 11, 2005, kelster2 Fallbrook, CA wrote:
Isn't the website beautiful? I placed a $50 order on 2/13/05 and got an email that things would be shipping shortly. Then, nothing happened. I followed up and didn't get a timely response. When I did get a response, I was told items would be shipped by 3/7 due to "frost issues" -Today is 3/11 - no bulbs, no shipping notice and no word. Now, No order - I canceled it. I wish it had worked. This was my first try and I had high hopes. Any other suggestions out there on where I can order or buy quality bulbs? I live in Fallbrook CA. I really loved the website for Easy to Grow bulbs, sounds like my experience was out of the ordinary....too bad.
On Mar 11, 2005, Easy to Grow Bulbs responded with:
On Mar 30, 2005 8:51 PM, Easy to Grow Bulbs added:
This review really hurt. Somehow this customer was only receiving some of the emails we were sending and she therefore felt ignored (understandably). Her home is only a 15-20 minute drive from here and I offered to hand deliver the order but haven't yet heard back from her. I would still very much like to salvage this relationship and hope to hear back from her in the future. My well wishes go out to her either way. "