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|On Mar 19, 2008, trioadastra Woodbury, MN (Zone 4a) wrote:
I placed an order Feb 28, and sent an email requesting confirmation. My payment cleared March 5, which was $5 more than the price that was stated. I don't mind paying $5 for shipping to the US, but it should have been stated somewhere that this charge would apply. As of March 19, I haven't received any form of communication from JJA seeds, and have just sent them another email. I haven't given them up as a bum deal yet, but am leaning in that direction, and unless I get an email, or my order, I will be changing my feedback to Negative.
On May 30th, 2008, trioadastra changed the rating from neutral to negative and added the following:
Well, here it is May 30th, and I haven't seen hide nor hair of my order, nor have any of my emails been answered. I've given up my $20 as lost and lesson learned. Thank god I didn't waste any more money on these frauds!
|On Feb 7, 2008, Moskvichka Moscow,
On January I have made the order at Jim Archibald. Before making registration of the order I has written to him the letter ([email protected]), and him has answered, that will send me seeds to Russia without problems! I have issued the order and from my credit card have written off money. At this moment Jim has ceased to answer and seeds has not sent! I know, that Jim reads my letters, to that I receive automatic acknowledgement of perusal of my letters on mail! But Jim ignores me. It is simply indecent!
|On Jun 2, 2007, boltha Breezand,
On 2 december 2006 I ordered for $349 seed bij This company. On 3 december I received the following message:
|On Dec 10, 2006, wallaby1 Lincoln,
United Kingdom (Zone 8a) wrote:
I wish I had checked the feedback first! I didn't think to do this, these people 'appear' to be so professional, plant hunters with seed from special collections, who would think they would do this?
On December 10th, 2006, wallaby1 added the following:
ADDED TO THE ABOVE: As I thought, there is a maximum 45 days in which a dispute can be opened with Paypal. I had this in mind when I emailed them on 29th October, but the further it goes down the road the easier it is to forget about time!
TAKE NOTE: I AM NOT THE ONLY ONE THIS HAS HAPPENED TO!!!! The person below who states that people must have got their seeds, the answer is NO I HAVE NOT, AND I DO NOT BELIEVE THEY WERE EVER POSTED!!
On December 20th, 2006, wallaby1 added the following:
After much looking on Paypal I found their phone number under the 'History' tab. I rang on the 13th December.
I did receive a response from Paypal on the 12th, they could not make exceptions on the time limit but did state that in the meantime they would back me up fully and provide law enforcement with further information if I wished to take it to the police. Also if they received future complaints they had the right to 'reopen' the case, even though it was not at present open, and would act on my behalf.
When I called JJAseeds they said the internet side had perhaps not received the attention. They did sound as if they were genuine, but even after having emailed them once more, and made the threat of taking it further as they had not responded to an email from Paypal, I would have expected them to try to make amends without me having to find their phone number. Their reason for not making their phone number available was because of the time it can take when people ring them and want to talk for half an hour. I can understand that, but not ignoring all contact efforts.
The seeds I received today, 20th December, posted on 15th. There was a reason given, that was my file had been marked 'completed' and if the seeds hadn't been sent that was perhaps because they were waiting for one lot of seeds, which did not materialise.
Why then mark my file 'completed'? If this is a case of bad book-keeping that does not excuse their ignoring emails or letters. If they are having problems keeping all things straight due to 'life' then I warn anyone thinking of buying from them to be prepared.
They did recompense with another packet of seeds and a partial refund for the stress I had suffered, and the seeds I had not received and the difference in exchange rate. I am happy to have received the seeds, and I do understand others that have not had problems not being able to see others having problems. I felt in the end their apology was genuine, but it was an experience I would not like to repeat.
|On Nov 2, 2006, annette68 Townsville,
Australia (Zone 10a) wrote:
I ordered seeds in August 2006, I have got a confirmation order that seeds would be sent and than nothing. All emails have been ignored.This company looks as dodgy as they come.
|On Feb 20, 2006, Martinska Jurmala,
I ordered first time from this company on 27 July, 2005. After receiving conformation by e-mail about the reception of the order and payment, on 20 September I contacted company by e-mail asking about the delivery time of the seeds, received long answer with the explanation about the delay. Now, on 20 February, 2006, still no seeds, no responces to my e-mails. I am wondering about such attention to the customers, and still the nice-looking webside is allowing to put on the orders. There is no phone number to try to contact, and I do not think to waist money with this webside anymore!
|On Jan 17, 2006, Vouty LIGUEIL,
I order seed from all over the world for our nursery and this company is the worst I've ever dealt with. I ordered and _PAID FOR_ seed in October 2005. They were slow to confirm the order with excuses and then I've had nothing since. They do not answer e-mails and do not give telephone or fax contacts. BEWARE any company which does not give full contact details.
On February 8th, 2006, Vouty added the following:
I have contacted them by email and letter cancelling my non fulfilled order and asking for a refund. Still no communication or refund on their part.
|On Jan 15, 2006, Azurronero Aalten,
I have four PAID seedorders ordered in the periode between May and June 2005. Until now the seeds have not arrived. They stopped communicating with me since summer 2005, after telling me the seeds will arrive in september or a little later. It is January 15th 2006! now and I still haven't received any seeds. They don't answer emails anymore etc.