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Comments regarding Classy Groundcovers

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251 positives
5 neutrals
2 negatives

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RatingAuthorContent
Positive miamibeachgal
(2 reviews)
On Jan 11, 2016, miamibeachgal Miami Beach, FL wrote:

I have ordered from Classy Groundcovers several times, always pleased with the quality and sevice.

Positive drtoronto
(1 review)
On Oct 27, 2015, drtoronto Toronto,
Canada wrote:

I was initially sad to learn that they do not ship to Canada (because of legal restrictions), but found a way around that: have them ship to someone near Canada and have them reship it to you in Canada.

The small incremental increase in shipping charge (over their free ashipping) is well worth it.

Positive jtclarkmom
(1 review)
On Oct 2, 2015, jtclarkmom Haslett, MI wrote:

Quick shipping. Bare root plants arrived in good condition. We planted within 4 days. They are mulched and ready for winter - we can't wait to see them next spring!

Positive mechanicaljen
(1 review)
On Sep 28, 2015, mechanicaljen Knoxville, TN wrote:

Made my first purchase from Classy Groundcovers the weekend before last. I received my ship date the following Monday - and the plants were on my doorstep by Thursday.

Beautifully packed, good size and shape, healthy plants.

I was so impressed that I placed another order this weekend. Looking forward to planting more phlox this coming weekend :)

Positive msbjjg89
(1 review)
On Jun 12, 2015, msbjjg89 Travelers Rest, SC wrote:

I have been ordering from Classy Groundcovers for several years. This includes several varieties of ferns, a lot of vinca minor, and most recently phlox. Every order has arrived in excellent condition, packed very well, very healthy plants, and none of the plants have died. I have nothing but positive things to say about this company and the service I have received.

Negative MinnSheila
(1 review)
On May 28, 2015, MinnSheila Minneapolis, MN wrote:

Posted on May 28, 2015, updated May 28, 2015
Posted on May 28, 2015, updated May 28, 2015
Posted on October 4, 2014, updated May 28, 2015
This is my first order with Classy Ground Covers and I have been ordering plants online for many years. I cannot begin to compare this experience because other companies cannot compare to the Service, Speed, Condition of plants, Size and health of plants that arrived at my door yesterday! The website is AWESOME and each offering is lovingly described as to what makes it happy and how to best succeed with the new additions. The communication from the moment I placed the order to 5 days later when they arrived was beyond anything I've experienced before. I opened the box to find the bushy, green, HEALTHY plantlings - super moist and surrounded in wet newspaper to keep them so. I am so excited to see what next Spring brings to this neglected area of my yard... SnowCone Candy Tuft was recommended as a plant for this specific area and I have to say - it may be hard to ignore these lovely little plants! I have all 24 plants in the ground and not a one in the bunch looked peaked or suffering! I am pending the in-stock notification for the Elfin Thyme I want to get- and can only say - Classy Ground Covers has a new life time customer!


On May 28th, 2015, MinnSheila changed the rating from positive to negative and added the following:

Sadly, I must revise my experience rating for this company. I have contacted Catherine regarding my concerns for the plants received last fall and have been treated with nothing but disrespect and an basically told I am a moron to think that a human being actually is involved in the process of customer service. She told me I got what I paid for, but this is not a discounted price..... I can buy this plant for the SAME price I paid CGC... I was so enamoured with the web site and felt that I was in good hands purchasing from this company. The emails received from Catherine are shockingly contemptuous. She does not even hide her disdain with a 'bless your heart' for thinking we give a damn, with 10's of thousands of orders - we don't need you measly few hundred bucks. So, buying from this company should be restricted to those with the entire Dave's Garden library fully memorized - real 'smart folk' that don't just read the specs and descriptions.

Read more at: [[email protected]]
Classy Groundcovers offers free shipping on quality groundcovers.
On May 28th, 2015, MinnSheila added the following:

This mornings email.... please bear in mind I was not asking for a refund, I was asking for a reply to my concern.

Hi Sheila,

I apologize that you are disappointed that we did not somehow anticipate your problem.
We process many tens of thousands of these discounted orders each year,
your expectation that a human on our side review your order and somehow interpret the "appropriateness" of your order is unreasonable.
Do you honestly blame us that we did not have a human look at your order, interpret all of the things we discussed, and ask you before filling your order?
Such a manual service would cost 2-3 times as much...
Be reasonable... you bought from a discount place that expected you to know what you were buying.
It is not our fault that you made a mistake.

(no signature so can only assume this is from Catherine )
On May 28th, 2015, MinnSheila added the following:

Catherine:


1- I stand by my comments on your lack of ability to communicate with 'customer service' even in your thought process. I contacted you with the hope that I would hear that this is not unusual and or 'don't give up on them yet'. Not that it was my fault and so sad too bad.

2- Your company's self description should include the following -

A- order at your own risk - the description and specs do not specify actual planting times for the zones we state they are hardy to. We are not responsible for any novice gardeners or dumb asses who expect any human interaction once your card is processed.

B- We will sell anything at any time - You are expected to NOT to anticipate any sage advice, cautions or anything other than what our computer generated system will provide.

The fact of the matter is NOT the dead plants - but rather your poor communication skills (you obviously did not write the copy on the website as that person had a soul). This is not my first rodeo. I was quick to praise CGC and did so gladly.

I found your attitude towards my concerns abrasive and not worthy of positive promotion that I provided when I received my purchase. I support companies that deserve my loyalty and continued patronage. You should be ashamed of the 'bully behind the keyboard' mentality that you chose as your mode of killing that loyalty and future sales.

My only fault would be if I ever purchased from CGC again, or allowed my original post to remain as a glowing testimonial to a Woman/Company that is as unprofessional as you have shown yourself to be.
On May 28, 2015, Classy Groundcovers responded with:

"On May 28, 2015 11:04 AM, Classy Groundcovers responded with:

Sheila, I am sorry that you took our comments to be derogatory. I was simply trying to explain why it is not reasonable to expect us to study everyone's purchase and consider whether they they might be making a mistake because of their zone or the time of the year. Some people plant indoors, where such factors would be irrelevant.

Below is the email exchange prior to the email quoted above, so people can read the context in which those comments were made.
===

On 5/27/2015 8:27 PM, Sheila _______ wrote:
> Wow Catherine.... I really studied your site to find what would be best for this area -
>
> If I had seen anything to suggest that this plant needed to wait for spring.... I certainly would have done so. In fact, there is nothing in my notes that would point to this 'need to establish'... all my notes from info on your site show nothing but hardy, ignorable plants.
>
> I guess your site is really more for the professional gardener / landscaper - who would know that regardless of the description and specs of a plant - that it was a waste of time and money to order them. Curious that no one involved in the shipping of the order thought it would be a good customer service move to alert the customer that based on the mailing address - these would not survive the rated zone if not planted 4-5 months prior to the delivery date. If I had purchased at the local Bachmann's - that would have been the case.
>
> As I already paid over $100 for this order I will pass on your offer to buy more from CG.
>
> Thanks for your note.
>
> Sheila _______
>
>
>
> From: Catherine _______
> To: Sheila _______
> Sent: Wednesday, May 27, 2015 4:02 PM
> Subject: Re: Fw: Classy Groundcovers order _______
>
> Hi Shelia,
>
> Iberis generally survives winters down to -35F, but it needs to be well established to survive winters at the northern limits of its hardiness range.
> You transplanted those in October, which gave them no time to become established before being forced to go dormant and challenged to survive your cold season.
>
> The ones you recently planted will have all summer to settle in, develop deep root structures, and get acclimated before facing your harsh northern winters.
> I strongly suggest that you restrict your plantings to spring.
>
> If you want to plant more Iberis this spring I can give you a 20% discount code.
>
>
> On 5/27/2015 9:10 AM, Sheila _______ wrote:
>>
>> ----- Forwarded Message -----
>> From: Sheila _______
>> To: "cg_______
>> Sent: Wednesday, May 27, 2015 8:06 AM
>> Subject: Re: Classy Groundcovers order _______
>>
>> Good Morning,
>>
>> I am writing to tell you that of the 24 plants received last fall - all planted in the same area- and all that looked super fantastic upon delivery ... only 4 seem to have survived.
>>
>> The four plants are small but have green leaves and a few blossoms - they look happy. All the other plants have zero evidence of any green and appear just as dried sticks.
>>
>> I am super concerned as I just spent the weekend planting 48 Lemon Ball sedum and 24 Firewitch that I received from you this month.
>>
>> If you would like photos of the Candy Tuft I can take some and attach to an email.
>>
>> Please contact me via cell phone _______ or by response to this email.
>>
>> Thanks,
>>
>> Sheila _______
"


Positive jsmiskin
(1 review)
On May 5, 2015, jsmiskin Lugoff, SC wrote:

A great experience!!! Plants arrived in excellent condition and very prompt (all 324 of them). Instructions for planting were very helpful and I followed them closely. It has been well over a month and they are all still alive and doing really well!! Probably doubled in size already, if not more. Word to the wise - make sure you have a good chunk of time to plant if you order 324 plants, it takes some time to do it right.

Positive Aparkplace
(6 reviews)
On Apr 2, 2015, Aparkplace Barrington, IL wrote:

Plants arrived very well packed and were beautiful and very well grown specimen. Will look forward to ordering from them again. Great company!

Negative johnandrewjames
(1 review)
On Jan 25, 2015, johnandrewjames San Francisco, CA wrote:

I wrote a simple email asking for some suggestions about planting Lily of the Valley in San Francisco. There are many differing opinions on line and being that this company was on the Watchlist, assumed they would at least have something to add.

I received a very smart ass answer from the nursery, something along the lines of "what suggestions? You plant, they grow". Then he proceeded to say he could not ship to California. Ugh, I despise a smart ass gardener.


On Jan 25, 2015, Classy Groundcovers responded with:

"On Jan 25, 2015 1:36 PM, Classy Groundcovers responded with:

As we said, we do not ship to CA. There is no way for us to advise you about the specifics of using a plant in an area that we do not ship it to, we have no experience with how it grows there. I apologize if you feel that we phrased our response improperly, it was not at all clear what advice you sought."


Positive JaydocAllen
(1 review)
On Sep 14, 2014, JaydocAllen Caney, KS wrote:

Beautiful healthy plants! I've been using this company several years now and I've never been disappointed. Their plants are healthy and vigorous, never root bound. Customer service is quick and helpful, the plants arrive on time and ready to grow!

Positive Memphis_Aggie
(4 reviews)
On Sep 5, 2014, Memphis_Aggie Memphis, TN wrote:

Posted on September 4, 2014, updated September 5, 2014
Posted on September 4, 2014, updated September 4, 2014
I've ordered multiple times from this company and only had one problem before. They sent the wrong order, which they fixed promptly. Today I tried to use one of their discounts which they email ed to me. I placed the order but got no discount. I called I wrote emails. I did this again and again. No one picks up the phone no one responds to emails. They are open to take my order but not to give any feed back. I received the email come on this week so I know they are in business, and I expect to get a response. I'm sure they'll fix this eventually, but I'm already over invested in time trying to contact them. If your open for business be responsive. Very irksome IMO


On September 4th, 2014, Memphis_Aggie changed the rating from negative to neutral and added the following:

They fixed it. I admit I was impatient but the multiple unanswered phone calls in the middle of a business day definitely set my teeth on edge. Better not to have a phone number if you never answer it or can't cover it. I'll reset to neutral: it was too hard to reach them to get a positive. Like their stuff and their prices BTW. I will likely order from them again.
On September 5th, 2014, Memphis_Aggie changed the rating from neutral to positive and added the following:

I was looking at the mass plantings in my garden yesterday and recalling how inexpensive they were to put together and how happy I've been with the results. Classy Groundcovers was crucial part of that. So what if they don't have the slickest website or fastest phone call returns; that's not what really matters. In fact it may pat of the reason they are so reasonably priced. So I'm changing my comment to positive, the company should suffer just because I was irritable.
Positive dmshrike
(7 reviews)
On Apr 11, 2014, dmshrike Salem, NH wrote:

Posted on April 24, 2013, updated April 11, 2014
I needed many plants this year, ordered from Totally Tomato, Bluestone perennials, NH hostas, American Meadows, Classy Groundcovers, & Dans Dahlias. I will comment on each site as the orders come in.
I ordered 24 phlox from Classy Groundcovers and it came well packed with moist newspaper, pots appeared moist and plants were good color.
it took 4 days shipping but didnt seem to be a problem.
i would use again, but can only buy in bulk.


On April 11th, 2014, dmshrike added the following:

2014 plants arrived yesterday,(24 ajuga & 48 phlox) all looks good and healthy
Positive lilboogabear
(1 review)
On Mar 20, 2014, lilboogabear Charlotte, NC wrote:

Great prices. Fast, free shipping. One of my favorites.

Positive ownroot
(1 review)
On Mar 8, 2014, ownroot Dallas, TX wrote:

I ordered 24 pots of a vinca variety and they arrived well-packed and very healthy. Communication during shipment was great, I always knew where the plants were and when they would be at my door. The plants themselves are lovely, larger than I'd hoped for and fresh and green. Ordering plants sight-unseen via the internet can be frustrating so I really appreciate the superlative experience I had with your fine company.

Positive alisonskeel
(1 review)
On Nov 15, 2013, alisonskeel Kensington, MD (Zone 7a) wrote:

I first discovered Classy Groundcovers and Dave's Garden at the same time, when I got back to gardening about 8 years ago. Best things I ever did for my garden!

Positive JetGal
(21 reviews)
On Sep 10, 2013, JetGal Sugar Grove, IL wrote:

Placed my very first order with CG several weeks ago & was so impressed with the quality of Liriope I received that I placed another order for more of same variety Liriope + 24 potted Heuchera plants yesterday. Very happy that my 2nd order was also promptly processed & I received a shipping notice 1 day after I placed this order, too. That's awesome service & I'm sure I won't be disappointed when I receive my 2nd order :)

Positive joan_anon
(1 review)
On Aug 26, 2013, joan_anon Takoma Park, MD wrote:

I love this company. I've order many ground covers over the years from them, and the plants always show up in great condition. I often receive extra bare root plants in the order. I had one complaint once re: lack of description of the one-gallon plants - they are shipped without soil and I thought this was mis-leading and should have been more prominently displayed on the website. When I called, they immediately updated their website, so their customer service folks are awesome! Very good prices - I have not seen any of their competitors beat them. Highly recommended!

Positive yalch1
(1 review)
On Jul 14, 2013, yalch1 Cary, NC wrote:

Healthy, well established plants at a competitive price with free shipping...what's not to like.

Positive sanosekukkasin
(2 reviews)
On Jul 8, 2013, sanosekukkasin Appleton, WI wrote:

I recently ordered 3 boxes, 24 Euonymus and 48 junipers, first time with this company and sure nervous although previous reports were good. No worries, plants arrived as promised, in great shape, and now they are growing well! I just sent another order in.

Positive towing3
(1 review)
On Apr 22, 2013, towing3 Forest Heights, MD wrote:

I received 50 hosta halcyon and 25 royal standard bareroot plants. It's my first order from them and the delivery and care of the plants was exceptional. Some of the plants were so large that I was able to split them. The temperature here in Oxon Hill, MD. was to drop from 80 degrees down into the 40's that night with cool temps for about a week, so I called to ask what they recommended as far as to plant or hold, the gentleman stated that either way would be o.k. just keep the plants moist in a cool location if i was going to hold. So I planted all the plants that same evening and the plants are looking good on day 3.

I will definitely recommend and will order from CG again.

Positive msdlake
(2 reviews)
On Mar 23, 2013, msdlake Lynn, MA wrote:

I would highly recommend buying from Classy Groundcovers, especially when you need to buy in multiples or in bulk. I bought 25 bareroot Hosta 'Royal Standard'; they were shipped very quickly and at the exact time I specified. When they arrived they were packaged very nicely, and the hostas' I received were very large two eyed divisions, some with three or four eyes, with large root systems. I can't wait to see their progression this summer! Again I would highly recommend Classy Groundcovers, and will definitely be buying from them again!

Thanks!

Positive DocR
(1 review)
On Mar 20, 2013, DocR Talladega, AL wrote:

Purchase arrived well-packaged, quite healthy. Price was reasonable. Seller provided the information I needed about the purchase without unnecessary emails, unwanted sales materiel. I'll quite probably order from them again.

Positive penguin52
(1 review)
On Jan 17, 2013, penguin52 Raleigh, NC wrote:

I just received 54 mondo grass plants from CG. It's my first experience ordering from them and I am extremely pleased. The plants are very large and extremely healthy. They were delivered on time and I received both shipping and delivery notices by email.

If a "VERY, VERY POSITIVE" rating were available, I'd give it to CG! I have a list of additional plants to order from them, as soon as the spring weather arrives.

Positive maryzebe
(1 review)
On Nov 19, 2012, maryzebe Ithaca, NY (Zone 5a) wrote:

Wonderful experience in every way and excellent, healthy, perfectly packaged plants. Will definitely be making future purchases! Very happy customer!

Positive twessell
(1 review)
On Oct 18, 2012, twessell Northport, MI wrote:

Posted on October 17, 2010, updated October 18, 2012
Posted on July 26, 2006, updated October 17, 2010
Classygroundcovers makes gardening fun. Great selection, outstanding service, quick shipping and healthy plants. I have purchased large quantities of daylilies, hostas, and other groundcovers this year and I am very pleased. Thank you.


On October 17th, 2010, twessell added the following:

Classy Groundcovers is the best! Just received another order of outstanding plants - - fast delivery, top quality, great service, large size and very healthy. Quick service and great packaging. After many, many orders, I've never had a bad experience; I am a real fan! There can be no better place to purchase plants for your landscape. It is always a pleasure!
On October 18th, 2012, twessell added the following:

Just received another order of plants - Great price and outstanding size/quality. Why would anyone ever buy plants from any other source? Thank you Classygroundcovers!
Positive Cearbhaill
(17 reviews)
On Oct 8, 2012, Cearbhaill Russell, KY (Zone 6b) wrote:

Posted on June 19, 2011, updated October 8, 2012
Received two orders from Classy Groundcovers this month and both arrived without a hitch. All plants were healthy and well rooted, the packing was very secure, the media moist, and they arrived very quickly after ordering. I was notified upon shipment and so was able to have the holes dug and everything ready when the plants arrived.
I have no doubt I will be ordering from them again in the future.


On October 8th, 2012, Cearbhaill added the following:

Another year and more plants from Classy Groundcovers!
It's a no brainer- need a lot of small plants?
This is the place!
No muss, no fuss- just choose a variety and a quantity and that's it. A few days later you will have your plants as healthy and happy as can be.
I sincerely wish that ALL online plant vendors were half as focused on providing this level of service. LOVE that shipping is included- it makes staying in budget easy.
Positive MendonMan
(1 review)
On Sep 15, 2012, MendonMan Honeoye Falls, NY wrote:

Exactly as ordered and fast shipping. Responsive to emails when I checked on in-stock quantities.

Positive etnredclay
(5 reviews)
On Sep 6, 2012, etnredclay Spring City, TN wrote:

Posted on June 13, 2012, updated September 6, 2012
Wow! Ordered Daylily (Hemerocallis) ’White Triangle’{25 Bare Root plants} - $26.75 with free shipping -- the LARGEST second-year divisions I've ever seen. Huge clusters, fat fans, love them already!

Not just happy, but once again THRILLED with my order from Classy Groundcovers.


On September 6th, 2012, etnredclay added the following:

Another order, and yet again -- great prices, great service, great plants, arrived promptly in perfect shape. What else could you want?
Positive Geraldineeliza
(1 review)
On Aug 3, 2012, Geraldineeliza Baton Rouge, LA wrote:

I purchased Royal Purple Liriope from Classy Groundcovers this week. Every plant was in perfect condition, and much care was obviously taken in packing them for shipment. I am an avid gardener and have purchased plants online and before that from catalogues for many years, and no one has ever compared with the quality of plants, the packaging, and the quick shipping of Classy Groundcovers. The plants were also far superior to the ones I looked at last week at several local nurseries. Classy Groundcovers has met and exceeded my expectations.

Positive disareco
(1 review)
On Jul 1, 2012, disareco Glenmont, NY wrote:

I bought 70 liriope to plant as erosion control along my rock wall on the Hudson River. The plants were great, arrived on schedule and in great condition! Great company to do business with.

Positive 10MeadowsWay
(3 reviews)
On Jun 26, 2012, 10MeadowsWay Marlborough, CT wrote:

Order 10 LIRIOPE muscari which arrived in excellent condition and of good size.

Positive Romegrown
(2 reviews)
On Jun 13, 2012, Romegrown Rome, GA (Zone 7b) wrote:

Received 24 hardy plumbago in 3.5 inch pots. All in good condition. Planted immediately and nothing even wilted. Very pleased. Will order again.

Positive msgdgmsw
(2 reviews)
On May 25, 2012, msgdgmsw Greenwich, CT wrote:

First, there's the decision about what to order. I had already spent a lot of time learning elsewhere about the plants I might order. So, I knew that Classy Groundcovers' descriptions were clear, detailed and inclusive about the plant and about their process. This gives you confidence. Then, you've ordered, and have a question: They were extremely attentive to my email(s). Plants arrived as they said they would, beautifully packed. All was first class - - in fact, classy!

Positive gregr18
(28 reviews)
On May 20, 2012, gregr18 Bridgewater, MA (Zone 6b) wrote:

I ordered a couple of dozen Chrysogonums from them and the whole tray came in looking as if it hadn't been through the mail; on wilt, no drying out, no dead foliage.

I would highly recommend them for someone looking for an economical and high-quality source for ground cover.

Positive wmc
(10 reviews)
On May 20, 2012, wmc Oak Park, IL (Zone 5a) wrote:

Great value when ordering in bulk! Am very happy with a large order of juniper groundcover that arrived in a timely manner. Plants arrived in a healthy, well-established condition. Looking for excuses to order from them again.

Positive Clemmie49
(1 review)
On May 17, 2012, Clemmie49 Mansfield, TX wrote:

I just received 24 plants in 3.5" pots that look as fresh as if I had just gone to the local nursery to buy them. They're not scrawny plants, either. They are very full and healthy. I am very pleased, very impressed, and I will buy from them again.

Positive palmerct
(1 review)
On Apr 30, 2012, palmerct The Villages, FL wrote:

Really nice looking plants, great packing and a timely delivery despite a minor mishap on the order. Apparently my address was fat-fingered when they put it into the UPS system. But when I sent CG a follow-up email with my concern about its delivery, they quickly sent a re-route to UPS and everything was fine. I'll definitely be ordering more from them -- SUPER SERVICE!!

Positive judymcdonald
(2 reviews)
On Apr 19, 2012, judymcdonald Palestine, TX wrote:

Shipped nice healthy verbenas, already in bloom.

Positive roadster3791
(2 reviews)
On Apr 19, 2012, roadster3791 Ellicott City, MD wrote:

This is my first experience with Classy Groundcovers, and I am very impressed. I ordered variegated liriope in 3 1/2" pots. The plants were larger than I thought they would be, appeared to be very healthy, and were very well-packed. I will definitely order from them again.

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