Comments regarding Classy GroundcoversClick here to return to Classy Groundcovers's listing.
|On Jan 11, 2016, miamibeachgal Miami Beach, FL wrote:
I have ordered from Classy Groundcovers several times, always pleased with the quality and sevice.
|On Oct 27, 2015, drtoronto Toronto,
I was initially sad to learn that they do not ship to Canada (because of legal restrictions), but found a way around that: have them ship to someone near Canada and have them reship it to you in Canada.
|On Oct 2, 2015, jtclarkmom Haslett, MI wrote:
Quick shipping. Bare root plants arrived in good condition. We planted within 4 days. They are mulched and ready for winter - we can't wait to see them next spring!
|On Sep 28, 2015, mechanicaljen Knoxville, TN wrote:
Made my first purchase from Classy Groundcovers the weekend before last. I received my ship date the following Monday - and the plants were on my doorstep by Thursday.
|On Jun 12, 2015, msbjjg89 Travelers Rest, SC wrote:
I have been ordering from Classy Groundcovers for several years. This includes several varieties of ferns, a lot of vinca minor, and most recently phlox. Every order has arrived in excellent condition, packed very well, very healthy plants, and none of the plants have died. I have nothing but positive things to say about this company and the service I have received.
|On May 28, 2015, MinnSheila Minneapolis, MN wrote:
Posted on May 28, 2015, updated May 28, 2015
On May 28th, 2015, MinnSheila changed the rating from positive to negative and added the following:
Sadly, I must revise my experience rating for this company. I have contacted Catherine regarding my concerns for the plants received last fall and have been treated with nothing but disrespect and an basically told I am a moron to think that a human being actually is involved in the process of customer service. She told me I got what I paid for, but this is not a discounted price..... I can buy this plant for the SAME price I paid CGC... I was so enamoured with the web site and felt that I was in good hands purchasing from this company. The emails received from Catherine are shockingly contemptuous. She does not even hide her disdain with a 'bless your heart' for thinking we give a damn, with 10's of thousands of orders - we don't need you measly few hundred bucks. So, buying from this company should be restricted to those with the entire Dave's Garden library fully memorized - real 'smart folk' that don't just read the specs and descriptions.
Read more at: [[email protected]]
Classy Groundcovers offers free shipping on quality groundcovers.
On May 28th, 2015, MinnSheila added the following:
This mornings email.... please bear in mind I was not asking for a refund, I was asking for a reply to my concern.
I apologize that you are disappointed that we did not somehow anticipate your problem.
We process many tens of thousands of these discounted orders each year,
your expectation that a human on our side review your order and somehow interpret the "appropriateness" of your order is unreasonable.
Do you honestly blame us that we did not have a human look at your order, interpret all of the things we discussed, and ask you before filling your order?
Such a manual service would cost 2-3 times as much...
Be reasonable... you bought from a discount place that expected you to know what you were buying.
It is not our fault that you made a mistake.
(no signature so can only assume this is from Catherine )
On May 28th, 2015, MinnSheila added the following:
1- I stand by my comments on your lack of ability to communicate with 'customer service' even in your thought process. I contacted you with the hope that I would hear that this is not unusual and or 'don't give up on them yet'. Not that it was my fault and so sad too bad.
2- Your company's self description should include the following -
A- order at your own risk - the description and specs do not specify actual planting times for the zones we state they are hardy to. We are not responsible for any novice gardeners or dumb asses who expect any human interaction once your card is processed.
B- We will sell anything at any time - You are expected to NOT to anticipate any sage advice, cautions or anything other than what our computer generated system will provide.
The fact of the matter is NOT the dead plants - but rather your poor communication skills (you obviously did not write the copy on the website as that person had a soul). This is not my first rodeo. I was quick to praise CGC and did so gladly.
I found your attitude towards my concerns abrasive and not worthy of positive promotion that I provided when I received my purchase. I support companies that deserve my loyalty and continued patronage. You should be ashamed of the 'bully behind the keyboard' mentality that you chose as your mode of killing that loyalty and future sales.
My only fault would be if I ever purchased from CGC again, or allowed my original post to remain as a glowing testimonial to a Woman/Company that is as unprofessional as you have shown yourself to be.
On May 28, 2015, Classy Groundcovers responded with:
"On May 28, 2015 11:04 AM, Classy Groundcovers responded with:
Sheila, I am sorry that you took our comments to be derogatory. I was simply trying to explain why it is not reasonable to expect us to study everyone's purchase and consider whether they they might be making a mistake because of their zone or the time of the year. Some people plant indoors, where such factors would be irrelevant.
|On May 5, 2015, jsmiskin Lugoff, SC wrote:
A great experience!!! Plants arrived in excellent condition and very prompt (all 324 of them). Instructions for planting were very helpful and I followed them closely. It has been well over a month and they are all still alive and doing really well!! Probably doubled in size already, if not more. Word to the wise - make sure you have a good chunk of time to plant if you order 324 plants, it takes some time to do it right.
|On Apr 2, 2015, Aparkplace Barrington, IL wrote:
Plants arrived very well packed and were beautiful and very well grown specimen. Will look forward to ordering from them again. Great company!
|On Jan 25, 2015, johnandrewjames San Francisco, CA wrote:
I wrote a simple email asking for some suggestions about planting Lily of the Valley in San Francisco. There are many differing opinions on line and being that this company was on the Watchlist, assumed they would at least have something to add.
On Jan 25, 2015, Classy Groundcovers responded with:
"On Jan 25, 2015 1:36 PM, Classy Groundcovers responded with:
As we said, we do not ship to CA. There is no way for us to advise you about the specifics of using a plant in an area that we do not ship it to, we have no experience with how it grows there. I apologize if you feel that we phrased our response improperly, it was not at all clear what advice you sought."
|On Sep 14, 2014, JaydocAllen Caney, KS wrote:
Beautiful healthy plants! I've been using this company several years now and I've never been disappointed. Their plants are healthy and vigorous, never root bound. Customer service is quick and helpful, the plants arrive on time and ready to grow!
|On Sep 5, 2014, Memphis_Aggie Memphis, TN wrote:
Posted on September 4, 2014, updated September 5, 2014
On September 4th, 2014, Memphis_Aggie changed the rating from negative to neutral and added the following:
They fixed it. I admit I was impatient but the multiple unanswered phone calls in the middle of a business day definitely set my teeth on edge. Better not to have a phone number if you never answer it or can't cover it. I'll reset to neutral: it was too hard to reach them to get a positive. Like their stuff and their prices BTW. I will likely order from them again.
On September 5th, 2014, Memphis_Aggie changed the rating from neutral to positive and added the following:
I was looking at the mass plantings in my garden yesterday and recalling how inexpensive they were to put together and how happy I've been with the results. Classy Groundcovers was crucial part of that. So what if they don't have the slickest website or fastest phone call returns; that's not what really matters. In fact it may pat of the reason they are so reasonably priced. So I'm changing my comment to positive, the company should suffer just because I was irritable.
|On Apr 11, 2014, dmshrike Salem, NH wrote:
Posted on April 24, 2013, updated April 11, 2014
On April 11th, 2014, dmshrike added the following:
2014 plants arrived yesterday,(24 ajuga & 48 phlox) all looks good and healthy
|On Mar 20, 2014, lilboogabear Charlotte, NC wrote:
Great prices. Fast, free shipping. One of my favorites.
|On Mar 8, 2014, ownroot Dallas, TX wrote:
I ordered 24 pots of a vinca variety and they arrived well-packed and very healthy. Communication during shipment was great, I always knew where the plants were and when they would be at my door. The plants themselves are lovely, larger than I'd hoped for and fresh and green. Ordering plants sight-unseen via the internet can be frustrating so I really appreciate the superlative experience I had with your fine company.
|On Nov 15, 2013, alisonskeel Kensington, MD (Zone 7a) wrote:
I first discovered Classy Groundcovers and Dave's Garden at the same time, when I got back to gardening about 8 years ago. Best things I ever did for my garden!
|On Sep 10, 2013, JetGal Sugar Grove, IL wrote:
Placed my very first order with CG several weeks ago & was so impressed with the quality of Liriope I received that I placed another order for more of same variety Liriope + 24 potted Heuchera plants yesterday. Very happy that my 2nd order was also promptly processed & I received a shipping notice 1 day after I placed this order, too. That's awesome service & I'm sure I won't be disappointed when I receive my 2nd order :)
|On Aug 26, 2013, joan_anon Takoma Park, MD wrote:
I love this company. I've order many ground covers over the years from them, and the plants always show up in great condition. I often receive extra bare root plants in the order. I had one complaint once re: lack of description of the one-gallon plants - they are shipped without soil and I thought this was mis-leading and should have been more prominently displayed on the website. When I called, they immediately updated their website, so their customer service folks are awesome! Very good prices - I have not seen any of their competitors beat them. Highly recommended!
|On Jul 14, 2013, yalch1 Cary, NC wrote:
Healthy, well established plants at a competitive price with free shipping...what's not to like.
|On Jul 8, 2013, sanosekukkasin Appleton, WI wrote:
I recently ordered 3 boxes, 24 Euonymus and 48 junipers, first time with this company and sure nervous although previous reports were good. No worries, plants arrived as promised, in great shape, and now they are growing well! I just sent another order in.
|On Apr 22, 2013, towing3 Forest Heights, MD wrote:
I received 50 hosta halcyon and 25 royal standard bareroot plants. It's my first order from them and the delivery and care of the plants was exceptional. Some of the plants were so large that I was able to split them. The temperature here in Oxon Hill, MD. was to drop from 80 degrees down into the 40's that night with cool temps for about a week, so I called to ask what they recommended as far as to plant or hold, the gentleman stated that either way would be o.k. just keep the plants moist in a cool location if i was going to hold. So I planted all the plants that same evening and the plants are looking good on day 3.
|On Mar 23, 2013, msdlake Lynn, MA wrote:
I would highly recommend buying from Classy Groundcovers, especially when you need to buy in multiples or in bulk. I bought 25 bareroot Hosta 'Royal Standard'; they were shipped very quickly and at the exact time I specified. When they arrived they were packaged very nicely, and the hostas' I received were very large two eyed divisions, some with three or four eyes, with large root systems. I can't wait to see their progression this summer! Again I would highly recommend Classy Groundcovers, and will definitely be buying from them again!
|On Mar 20, 2013, DocR Talladega, AL wrote:
Purchase arrived well-packaged, quite healthy. Price was reasonable. Seller provided the information I needed about the purchase without unnecessary emails, unwanted sales materiel. I'll quite probably order from them again.
|On Jan 17, 2013, penguin52 Raleigh, NC wrote:
I just received 54 mondo grass plants from CG. It's my first experience ordering from them and I am extremely pleased. The plants are very large and extremely healthy. They were delivered on time and I received both shipping and delivery notices by email.
|On Nov 19, 2012, maryzebe Ithaca, NY (Zone 5a) wrote:
Wonderful experience in every way and excellent, healthy, perfectly packaged plants. Will definitely be making future purchases! Very happy customer!
|On Oct 18, 2012, twessell Northport, MI wrote:
Posted on October 17, 2010, updated October 18, 2012
On October 17th, 2010, twessell added the following:
Classy Groundcovers is the best! Just received another order of outstanding plants - - fast delivery, top quality, great service, large size and very healthy. Quick service and great packaging. After many, many orders, I've never had a bad experience; I am a real fan! There can be no better place to purchase plants for your landscape. It is always a pleasure!
On October 18th, 2012, twessell added the following:
Just received another order of plants - Great price and outstanding size/quality. Why would anyone ever buy plants from any other source? Thank you Classygroundcovers!
|On Oct 8, 2012, Cearbhaill Russell, KY (Zone 6b) wrote:
Posted on June 19, 2011, updated October 8, 2012
On October 8th, 2012, Cearbhaill added the following:
Another year and more plants from Classy Groundcovers!
It's a no brainer- need a lot of small plants?
This is the place!
No muss, no fuss- just choose a variety and a quantity and that's it. A few days later you will have your plants as healthy and happy as can be.
I sincerely wish that ALL online plant vendors were half as focused on providing this level of service. LOVE that shipping is included- it makes staying in budget easy.
|On Sep 15, 2012, MendonMan Honeoye Falls, NY wrote:
Exactly as ordered and fast shipping. Responsive to emails when I checked on in-stock quantities.
|On Sep 6, 2012, etnredclay Spring City, TN wrote:
Posted on June 13, 2012, updated September 6, 2012
On September 6th, 2012, etnredclay added the following:
Another order, and yet again -- great prices, great service, great plants, arrived promptly in perfect shape. What else could you want?
|On Aug 3, 2012, Geraldineeliza Baton Rouge, LA wrote:
I purchased Royal Purple Liriope from Classy Groundcovers this week. Every plant was in perfect condition, and much care was obviously taken in packing them for shipment. I am an avid gardener and have purchased plants online and before that from catalogues for many years, and no one has ever compared with the quality of plants, the packaging, and the quick shipping of Classy Groundcovers. The plants were also far superior to the ones I looked at last week at several local nurseries. Classy Groundcovers has met and exceeded my expectations.
|On Jul 1, 2012, disareco Glenmont, NY wrote:
I bought 70 liriope to plant as erosion control along my rock wall on the Hudson River. The plants were great, arrived on schedule and in great condition! Great company to do business with.
|On Jun 26, 2012, 10MeadowsWay Marlborough, CT wrote:
Order 10 LIRIOPE muscari which arrived in excellent condition and of good size.
|On Jun 13, 2012, Romegrown Rome, GA (Zone 7b) wrote:
Received 24 hardy plumbago in 3.5 inch pots. All in good condition. Planted immediately and nothing even wilted. Very pleased. Will order again.
|On May 25, 2012, msgdgmsw Greenwich, CT wrote:
First, there's the decision about what to order. I had already spent a lot of time learning elsewhere about the plants I might order. So, I knew that Classy Groundcovers' descriptions were clear, detailed and inclusive about the plant and about their process. This gives you confidence. Then, you've ordered, and have a question: They were extremely attentive to my email(s). Plants arrived as they said they would, beautifully packed. All was first class - - in fact, classy!
|On May 20, 2012, gregr18 Bridgewater, MA (Zone 6b) wrote:
I ordered a couple of dozen Chrysogonums from them and the whole tray came in looking as if it hadn't been through the mail; on wilt, no drying out, no dead foliage.
|On May 20, 2012, wmc Oak Park, IL (Zone 5a) wrote:
Great value when ordering in bulk! Am very happy with a large order of juniper groundcover that arrived in a timely manner. Plants arrived in a healthy, well-established condition. Looking for excuses to order from them again.
|On May 17, 2012, Clemmie49 Mansfield, TX wrote:
I just received 24 plants in 3.5" pots that look as fresh as if I had just gone to the local nursery to buy them. They're not scrawny plants, either. They are very full and healthy. I am very pleased, very impressed, and I will buy from them again.
|On Apr 30, 2012, palmerct The Villages, FL wrote:
Really nice looking plants, great packing and a timely delivery despite a minor mishap on the order. Apparently my address was fat-fingered when they put it into the UPS system. But when I sent CG a follow-up email with my concern about its delivery, they quickly sent a re-route to UPS and everything was fine. I'll definitely be ordering more from them -- SUPER SERVICE!!
|On Apr 19, 2012, judymcdonald Palestine, TX wrote:
Shipped nice healthy verbenas, already in bloom.
|On Apr 19, 2012, roadster3791 Ellicott City, MD wrote:
This is my first experience with Classy Groundcovers, and I am very impressed. I ordered variegated liriope in 3 1/2" pots. The plants were larger than I thought they would be, appeared to be very healthy, and were very well-packed. I will definitely order from them again.