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|On Oct 12, 2017, kjd Parker, CO wrote:
Posted on September 13, 2017, updated October 12, 2017
On September 13th, 2017, kjd changed the rating from negative to positive and added the following:
A replacement plant arrived in the mail today. In a reply to a followup email Cactus Limon said they thought shipping info was supposed to be automatically sent to me when the plant was shipped. Despite the miscommunication, response was quick and resolved the issue. I\'m changing my rating to positive and I would definitely order from them again.
On October 12th, 2017, kjd changed the rating from positive to negative and added the following:
I updated my rating before opening the parcel to see the plant sent as a replacement. It had been freshly potted in wet soil and rot had set in. I notified Cactus Limon and received a response "We have another drying out for you. Will send at beginning of the week." That was 4 weeks ago. I have not received a reply to any email sent since then. Maybe they don't have another to send, but the lack of communication of any kind makes it unlikely I will order from them again.
|On Feb 26, 2017, white1408 Mass,
United States wrote:
I received my plants and one of the plants was packaged so poorly that the plant had all broken leaves on it. The plant was so bad I through it away. I emailed customer service and got no response, not only do they ship terrible plants they do not respond to customer complaints. I will never order from them again.
|On May 17, 2013, gpaulon Forest Park, IL wrote:
I emailed Cactus Limon before I made a purchase and I was told via email that the cacti would be shipped in 2" pots. I was also interested in decorative pots and they told me that they had 6 different colored ceramic pots that you could just slip the 2" plastic pot into without doing any transplanting. So I ordered them. What I got was all bareroot cacti, most of which were too big for the pots. All they said when I emailed them about it was "sorry for the misunderstanding."
|On Oct 1, 2011, texasgardner69 Amarillo, TX wrote:
Wondering if this company is still in business. I placed an order in the Spring of 2011 and everything was great. Very pleased. Placed another order on June 18 2011, paid with Pay-Pal, thought everything was good but never heard from them. I e-mailed Cactus Limon 4-5 times about my order, no answer. Finally in mid July I received an e-mail asking if I had received my order and if not they would reship. I answered back immediately stating I had not and never heard another word. I sent several more e-mails, Pay-Pal sent an e-mail and finally Pay-Pal refunded my money after not hearing from the company. Saddens me for I really did like the company and their products.
|On Jan 4, 2006, towers (Zone 6a) wrote:
They send me a newsletter which is good but when i send for a reply back on something i don't get replyies which it about 3 i send so far in a month so if they're too busy I'll find some place better to do my shopping at .
On January 19th, 2006, towers added the following:
unless they gave me the wrong email at their web site I'm still Neutral with a big ? mark
On January 26th, 2006, towers changed the rating from neutral to negative and added the following:
what can i say