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Comments regarding Burpee (W. Atlee Burpee)

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217 positives
80 neutrals
134 negatives


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Positive gottfriedg
(4 reviews)
On Jun 20, 2017, gottfriedg Dickinson, ND wrote:

Posted on June 12, 2017, updated June 20, 2017
I contacted Burpee when I received curly parsley instead of the Italian (flat leaf) parsley I ordered. A Burpee representative contacted me quickly in response to my email, noting that I should check the plants for a specific product number. I emailed Burpee back with the only three digits I could find on the plant labels. In my follow-up email, I also included three photographs, one of each of the plants I received, and I noted that the parsley in my photos looks very different than the photograph online at the Burpee site. Unmistakably, the plants I received are curly parsley. I have not had a response to my follow-up email. I contacted Burpee once more through the website, but I have received no response here, either. Buying from Burpee has been something of a family tradition for me, but this kind of customer service response is not OK. I understand how the wrong plants can be sent out from time to time. I don\'t understand being ignored, though.

On June 20th, 2017, gottfriedg changed the rating from negative to positive and added the following:

Burpee contacted me on June 16 to ask if I'd like to have replacement plants or a refund. I appreciate the step they took here, and so I have changed my rating from negative to positive.
Positive LOVIE2
(13 reviews)
On Jun 5, 2017, LOVIE2 Boston, MA (Zone 6a) wrote:

Posted on May 3, 2017, updated June 6, 2017
Posted on March 31, 2009, updated May 3, 2017
I always thought highly of Burpee - but has changed that completely!
I placed my order online 3/17, I called to check on the shipping date and the $5 off coupon that did not come of on the online order. I was told on 3/19 that the order \\\"is in the warehouse and would probably\\\" go out by the end of the week (which would have been 3/21) OK fine. I called back on 3/24 because the status online never changed to \\\"shipped\\\".Again I have been told \\\"it\\\'s in the warehouse and will probably go out by the end of the week\\\"
This has been 2 different weeks! This is not acceptable and I requested for this order to be cancelled. The rep that I spoke to then says she will see if she can \\\"catch it\\\" from shipping today. I find it very odd that prior to my requesting a cancellation, the order would ship at the end of the week and now she\\\'s trying to keep it from shipping out today all within the matter of 5 minutes. I felt that Burpee\\\'s reps were making things up as they were going along, as there was a lot of \\\"uh\\\'s and I don\\\'t knows\\\" coming from them. I felt very uncomfortable and demanded the order be cancelled via email on 3/24. I recieved my refund on 3/27. I will never use again as the customer service is not what it should be, and that is not acceptable.

On May 3rd, 2017, LOVIE2 added the following:

I swore off Burpee years ago due to their horrible customer service. I received this years catalog out of the blue and could see from some of the items offered, they are trying to step up their game. I placed an order last night so I\'m chancing it one more time. It\'s a relatively small order (lettuce seed, pak choi seed and 3 rosemary arp plants) but this will be a test order as I\'m looking for new vendors for future needs. Praying this will go well. I\'ll be back to update my review either way.
On June 5th, 2017, LOVIE2 changed the rating from negative to positive and added the following:

So far so good. I have my order and the rosemary looks awesome but I'm questioning if it's a true Arp. They are still alive and healthy looking. Very happy with this order. May add them to my rotation from this season on.
Positive Janna
(28 reviews)
On Jun 1, 2017, Janna Mahwah, NJ (Zone 6a) wrote:

Burpee’s packaging of plants is BY FAR the best I’ve ever seen! I shop online for my plants a lot, and usually get 10+ orders each season.
They do unbelievable job at packaging, it’s so smartly designed, easy and super fast to unpack and recycle the cardboard, and the plants are large and healthy and happy with zero damage! None of those annoying peanuts, or shredded paper, or excessive taping... as we all know, just unpacking of plants can be such an unpleasant ordeal... This was just a pure delight, really a pleasure receiving and opening their boxes, admiring healthy plants, and I am looking forward to ordering again next year!

Positive raspberrypicket
(4 reviews)
On May 29, 2017, raspberrypicket Circleville, OH wrote:

Posted on May 8, 2016, updated May 30, 2017
Posted on May 5, 2014, updated May 8, 2016
Posted on May 3, 2014, updated May 5, 2014
For several years I have purchased Dragon Wing Begonias, tomato plants, perennials and roses from Burpee because I felt they were a good price and quality. For three years in a row the Dragon Wings or perennials were mangled or small and they gladly replaced the items. On Friday 5-3-14 I received a box of Dragon Wings (several weeks before last expected frost) and the plants were mangled. I called and the rep asked how plants could be mangled in the box. I explained it looked like they had been run through a grinder. I took pictures and tried to pull out root balls...The rep was indifferent and I told her I had taken pictures and wanted me to send the pictures or return the plants. I told her I did not want to go to all the trouble and asked for a refund (although I stressed I would really like to have the Dragon Wings. Finally I asked for a full refund and asked for them to stop sending me a catalog.
I will NEVER buy anything from them again. What has happened to this once great company?

On May 5th, 2014, raspberrypicket changed the rating from negative to positive and added the following:

I am very happy to say I want to change my negative rating of Burpee to a positive rating. I spoke to a very nice lady named Helen and she listened to my issues and apologized for the issues I encountered. To be honest I was very surprised and thrilled they took my concerns seriously and worked out all the problems. It is obvious to me when they say they take customer service seriously they really mean it. They listened and took immediate action. I am very thankful for her help and hope to purchase plants and seeds from Burpee in the future!
On May 8th, 2016, raspberrypicket added the following:

In the past I have had issues with damaged plants, but Burpee was quick to resolve the problems.

This year (Arrived-May 6, 2016) I purchased 12 Dragon Wing Begonias and three Starry Night Petunias.

The plants arrived well packaged and in great shape. The plants were fresh, healthy and nice sized. I have purchased the Dragon Wings for several years because Burpee\'s price is more reasonable than local nurseries. Actually the Dragon Wings shipped were in better shape than a flat I purchased at a local nursery.

I felt the Petunias were a little pricey- three for $23, however I have never seen them offered before and have never seen them for sale in local nurseries.

Over all I was VERY Pleased with my purchase! I hope to buy Dragon Wings in the years to come.

Raspberry Picket-Circleville, Ohio

On May 29th, 2017, raspberrypicket added the following:

Again this year I purchased Dragon Wing Begonias from Burpee. They were well packed and very healthy. I think it is a great price to get 12 plants for $24 bucks. At a local nursery the plants are over $4 a container. The Burpee Dragon Wings are smaller but grow very quickly! I also ordered 3 Condilla double yellow reblooming daylilies and they arrived fresh and green and are flourishing in my garden! I have become a huge fan of the unusual and beautiful Summer Gown Nasturtium. All the seeds I purchased have germinated and are growing nicely in my garden! A few years ago I had some issues with plants arriving smashed and crushed and Burpee generously replaced them and refunded my postage. I hope they continue selling the Dragon Wings at such a good price!
On May 29, 2017, Burpee (W. Atlee Burpee) responded with:

"On May 5, 2014 9:48 AM, Burpee (W. Atlee Burpee) responded with:

We were very sorry to learn about these problems and have sent a direct message requesting more information so that we can make sure these issues have been resolved. As always, we welcome all feedback from our customers so that we can continue to meet their needs. "

Positive Kirby1864
(3 reviews)
On Apr 7, 2017, Kirby1864 Knoxville, TN wrote:

I want to know what Burpee puts on their plants? I ordered numerous plants from burpee, I must say I was disappointed when I received them via Fed-ex. I was expecting bigger plants for what I paid for. I got angry and said I'd never order from Burpee again! Was I wrong, it's been 3 weeks since my order arrived,and I'm glad to say I planted exactly as the instructions said. I can tell you that at 3 weeks my blueberry bushes have grown about 3 inches the 25 strawberry plants I have planted are taking off like there's no tomorrow, they already have flowers and runners. I was so impressed I canceled from Stark Bro's. and re orederd from Burpee today! And I plan to order from Burpee in the future!

Positive GrowingNVegas
(2 reviews)
On May 15, 2016, GrowingNVegas Las Vegas, NV (Zone 9a) wrote:

This spring I placed an order for two "Sunshine Blue" and one "Misty" blueberry plants. When my order arrived the two "Sunshine Blue" plants looked great. The third plant looked a little rough; some dry and dead falling leaves and was a "Jersey" blueberry. Jersey blueberries are zoned 3-7 and I live in zone 9. This might explain why the third plant looked rough.
I contacted Customer Service through E-mail to let them know I received the wrong plant. They responded in less than 24 hours, were polite and helpful. The customer service representive asked for a photo of the plant (I included the label) and I received the correct blueberry plant within a week. It arrived in excellent condition.

Positive rokonrae
(1 review)
On May 9, 2016, rokonrae Battle Ground, WA wrote:

From February to March (I placed 5 orders) I ordered several seed packets along with 16 live tomato plants and 9 live pepper plants. I received them via UPS in large boxes. Their condition is spectacular. They are quite tall, slightly bent over in their plastic shipping enclosures, but look healthy. The seeds I ordered all came a week or so after my order was placed. One specific type of tomato plant I ordered 4 of, came super leggy and very limp. The plants needed sunlight, oxygen and water. They’ve been in the garden outside for about 2 weeks and are dong spectacular.

My only problem with Burpee was with ordering onions. Firstly, for my zone (#8) onions were to begin shipping March 11. I ordered Walla Walla onions on March 22. After that it took 2 ½ weeks to get to me. I called Burpee a week and a half after I placed my order to see what was going on. Apparently my onions were coming from a vendor in Texas and it takes 2-3 weeks to prepare the order. Okay. If I had known that I would not have ordered onions from Burpee. The next day, after I called, the onions shipped and were delivered in great condition. Secondly, I clicked on the bulb option on the Burpee website and I got onion starts. Which is okay, I just wanted to try something new. Oh well. Also, Burpee Customer Service... if you email them a question or concern you will not receive an answer. Call if you need anything. Unfortunately, I’m pretty sure I got them in the ground too late so they will not bulb up. Next year I’ll purchase onions from a different company because this was a waste of time and money.

Nonetheless, regarding the live plants, I am surprised that mine came in such great condition since there are sooo many complaints about live plants being delivered dead. Mine were/are very much so alive and doing great. Also, I don’t mind the price. I bought 9 different kinds of tomato plants, from hybrids to heirlooms from Burpee this year. I realize that buying from your local nursery or farm store is a little cheaper than Burpee but at my local stores you can’t find this many different varieties, so to me, the price was fair. Also, for all five of my orders that I placed this year I never had to pay for shipping. They always have a free-shipping coupon or a 20% off coupon, which is great.

I would recommend ordering from Burpee and I will be ordering more from them next year!

Positive Lilyhazen
(13 reviews)
On Feb 17, 2016, Lilyhazen Ellijay, GA wrote:

Posted on February 6, 2015, updated February 17, 2016
Burpee has good seeds, but takes entirely too long to get them to the customer, especially considering their prices!

On February 17th, 2016, Lilyhazen changed the rating from negative to positive and added the following:

MUCH quicker turn around time this year! Order was here in a week!

Must also comment on the seeds from last year. I put out a lot of Super Sauce and Big Mama tomato plants I started from your seed, and they did splendidly. In July I had to have open heart surgery and my two neighbors who worked in my garden were inundated with these tomatoes! They canned and gave away so many because they couldn't keep up with it! Thanks for those great seeds!
On Feb 17, 2016, Burpee (W. Atlee Burpee) responded with:

"On Feb 7, 2015 9:59 AM, Burpee (W. Atlee Burpee) responded with:

We are grateful for the kind words about our seeds, but sorry to hear that your seed order took a long time to receive. These items usually ship within a few days from our warehouse if we have the product in stock. Plants are shipped at the proper planting time from our nursery. In addition, we sell a wide range of seed varieties in local retail stores. We have reached out to you so that we can look into what may have caused any delays for you. "

Positive Annakari
(3 reviews)
On Aug 23, 2015, Annakari Campbell, OH (Zone 5b) wrote:

I have been ordering seeds and plants from Burpee for years. I am always disappointed in the live plants, which are sadly much smaller than I expected and sometimes I can kill them much easier than I expect. I have had a LOT of luck with their ferns though, and most of their bulbs.

*** I am a terrible gardener, but have been getting much better these past few years***

So far, I am going to say their seeds are AWESOME. Compared to the four other brands I have bought, most of the time their seeds not only germinate, but last longer than expected.

However, don't buy the Stevie seeds unless you are an expert gardener. Don't buy live plants unless you are at least an experienced gardener. They need more help than some other places.

I have never contacted their customer service before, and I don't know if they would help with the problems.

Positive gardenkarma
(9 reviews)
On Jul 3, 2015, gardenkarma Allston, MA wrote:

Not everything goes smoothly in any walk of life, gardening included. Good experiences with this company overall. Not particularly fond of paying so much for certain 4-inch plants (e.g. unique berries), but they are definitely grow-ers if not show-ers. Had a mixup with my order (shipped wrong product) that caused me not to get my strawberry until the following spring, but, once it arrived (healthy, albeit tiny), it was planted and, without any regard to my expectations, grew with gusto. Don't judge a plant by its top, I suppose.

Positive iceman49
(7 reviews)
On Jun 19, 2015, iceman49 Saint Paul, MN wrote:

First time order from Burpee, ordered Lewisia on sale. The plants were fantastic large plants with a great root system. Very pleased.

Positive merrydancer
(7 reviews)
On May 12, 2015, merrydancer Vancouver, WA wrote:

Strawberry plants arrived in EXCELLENT condition!

I ordered 3 purple wonder strawberry plants and then happen to read all the negative comments here. My initial thought was... I just wasted $34.

But to my surprise... the plants arrived in excellent condition!

Each plant was PLANTED in a 4" pot. The packing in the box protected the tops of each plant and kept the dirt from falling out of the pots. Genius! Plants I have bought and carried home from a store have had more damage than these plants!

The dirt was still moist after 7 day shipping period.

Their communication was excellent. I was sent an email with tracking number and expected arrival the day the plants were sent.

Plants were shipped within the time period described on their website.

VERY happy!

Positive trackinsand
(47 reviews)
On Apr 2, 2015, trackinsand mid central, FL (Zone 9a) wrote:

oh, i was skeptical and really didn't look forward to ordering here but they seemed to be the only online supplier of Salvia 'Wendy's Wish' at the moment.
i ordered one plant on march 29 and it arrived today, april 2. it was healthy, with a very good root system and packed well.
i'm very pleased.

Positive manuretea
(10 reviews)
On Mar 26, 2015, manuretea Medina, OH (Zone 5b) wrote:

Posted on February 27, 2015, updated March 26, 2015
Posted on February 25, 2015, updated February 27, 2015
Posted on February 24, 2015, updated February 25, 2015
Posted on February 21, 2015, updated February 24, 2015
I try to help out a local food bank garden. I received an email for free shipping on Presidents\\\\\\\\\\\\\\\' Day. I have used their seeds more than any other company in the past. I did not hesitate to order some Espoma biotone liquid. They have great products. I couldn\\\\\\\\\\\\\\\'t find the same product elsewhere so I called Espoma. They said they hadn\\\\\\\\\\\\\\\'t manufactured the product for 7-8 years and it the good bacteria was only viable for 2 or three years. I called customer service back within minutes of placing the order to cancel it. They told me it would be awhile before I was refunded my money-it was already out of my checking account. Still no refund!

On February 24th, 2015, manuretea added the following:

I have called many times and was told I needed to wait at least a week for a refund to show up. I have furnished Burpee with my order number numerous times as well as my debit card numbers. Burpee has admitted they have not refunded my money.

On February 25th, 2015, manuretea added the following:

Received refund this morning, credit back to debit
On February 27th, 2015, manuretea changed the rating from negative to neutral and added the following:

Thank you for refunding my money. The gift card you are sending will be used for the community food bank garden.
On March 26th, 2015, manuretea changed the rating from neutral to positive and added the following:

I placed a new order for red wiggler worms which come from Pa. Uncle Jim's. They arrived quickly and in great shape. They will we used for Feeding Medina County to improve the community garden soil there. Many Thanks!
On Mar 26, 2015, Burpee (W. Atlee Burpee) responded with:

"On Feb 24, 2015 5:18 PM, Burpee (W. Atlee Burpee) responded with:

Dear Burpee Customer,

We apologize that this situation has occurred with your order. It appears that this product was listed in error on our website, and we have had this item pulled from our product selection online and all items have been discarded. Please know that this kind of situation has never occurred before with our company. At this time we have reached out to you via DMAIL so we can get obtain your order information and ensure that you are refunded accordingly. Please, can you contact our customer service team as soon as possible so we may resolve this situation for you? Thank you again for alerting us to this problem, and we apologize for any inconvenience this situation may have caused you. "

Positive cathyleal
(1 review)
On Jun 21, 2014, cathyleal Mansfield, MA wrote:

Very positive. I love gardening and have a half acre garden. I placed a large order with Burpee and I was very happy when they plant arrived strong, healthy and well packaged. The prices are a little higher but it was well worth it. I have done a lot of mail ordering and this has been the best.

Positive BerryPatch78
(2 reviews)
On May 17, 2014, BerryPatch78 Cresaptown-Bel Air, MD wrote:

This is my first year starting a garden. I ordered some tomato seeds and bare root strawberry plants. The strawberries came much sooner than I expected, but I hurried and got the bed ready, and now (6 weeks later) they are blooming up a storm. Only 2 of the 50 have died.

The tomato seeds had a pretty good germination rate, and seem healthy so far.

Overall, very satisfied.

Positive stormcloud
(21 reviews)
On May 3, 2014, stormcloud Yonkers, NY wrote:

Posted on April 4, 2014, updated May 3, 2014
Posted on April 4, 2014, updated April 4, 2014
Posted on March 19, 2014, updated April 4, 2014
Posted on March 15, 2014, updated March 19, 2014
Posted on May 22, 2013, updated March 15, 2014
Posted on May 21, 2013, updated May 22, 2013
Posted on April 11, 2012, updated May 21, 2013
Posted on April 8, 2012, updated April 11, 2012
Posted on February 19, 2010, updated April 8, 2012
I ordered some early seed starting supplies a few weeks ago from this company.
An error was made by their shipping department.
One phone call and the replacment was here within a weeks time . I am very happy with their pleasant response and will surely be ordering from them again.

On April 8th, 2012, stormcloud changed the rating from positive to negative and added the following:

I am so very disappointed with Burpee this Spring 2012.
I placed 2 orders, one was for Sunflower seeds and eucanachia seeds and a few odds and ends and the second order, which just arrived was for live plants.

#1 I planted the seeds indoors in the heated burpee seed starter which i had purchased last year and not a one has sprouted !
#2 the live plant order which just arrived was shocking.
2 hydrangas, 1 at $13.95 and the second $16.95.
Could not even refer to themn as twigs they are so tiny for that price !!!
6 little teeny eucanachia seedlings...over $50. cost in thae little box...WOW I am not happy with Burpee in spite of the their long reputation for goodness.
On April 11th, 2012, stormcloud changed the rating from negative to positive and added the following:

I do still stand by my earlier comments about the poor quality of the plants in my order but I would say it is safe to buy from Burpee as thery have been extremely communicative and reliable in offering a refund.
I do believe the plants were shipped too soon for my zone 6 which was the cause of the problem.
Have no reluctance to order from Burpee....I would say they are willling to resolve all issues for customer satisfaction unlike several other online companies.Marsha from customer service has been both pleasant and helpful to me.
Thank you,
On May 21st, 2013, stormcloud changed the rating from positive to neutral and added the following:

I bought several orders from Burpee's this Spring
The first order contained Crape Myrtle, Coral Magic PPAF and Hibiscus, Midnight Marvel PPAF in addition to some perennial flower plants.
These 2 shrubs arrived as 4-5 inch high sticks. I decided to just plant them and watch if they grew. Well all they did was grow DEAD. So I wrote to Burpee and they wrote back asking me to send pictures which I did.
I requested replacements if available as these were rather costly" sticks".
Once again I am waiting to hear for the company for a resolution of this issue.
On May 22nd, 2013, stormcloud changed the rating from neutral to positive and added the following:

I am changing my review to POSITIVE because I have heard from Joe and he explained that they are out of stock of the crepe myrtle now. But they are issuing a refund for that as well as replacing the Hibiscus. Cannot ask for anything more from the company.
On March 15th, 2014, stormcloud changed the rating from positive to negative and added the following:

I am quite aggravated at the moment with Burpee.
I have place 2 or 3 orders offer the winter which obviously have not been received yet,
So, I have several $10 off $50 coupons here from past orders.
I finally remembered., when I got the free shipping in y email today I went and spent quite some tie getting together an order. Since I added that it took away the free shipping offer.

This is totally unfair since the $10 certificate was a reward for a previous purchase and the Free Shipping was a new email offer.
I have abandoned my cart and an very aggravated with Burpee and their scams.
On March 19th, 2014, stormcloud changed the rating from negative to positive and added the following:

Amazing...I wrote to Burpee about a problem I was having using their free ship offer and a coupon I had had fro a previous order.Totally surprised when I received a quick reply and a credit for the shipping the next day.
This sure did restore my confidence in Burpee !
On April 4th, 2014, stormcloud changed the rating from positive to negative and added the following:

oh boy was I wrong about this company
Today I received the replacement plant for the one that was missing from my a deplorable condition !!
Along with a note stating the missing lavender I other info.
I will like to send you apicture of this thing you sent me..Scabiosa, Fama White if you would send me a direct mailing address.
[email protected] / [email protected]
On April 4th, 2014, stormcloud added the following:

On April 4th, 2014, stormcloud changed the rating from positive to negative and added the following:

oh boy was I wrong about this company
Today I received the replacement plant for the one that was missing from my a deplorable condition !!
Along with a note stating the missing lavender I other info.
I will like to send you apicture of this thing you sent me..Scabiosa, Fama White if you would send me a direct mailing address.
[email protected] / [email protected]

P.S Each of my orders has a problem this year.
On May 3rd, 2014, stormcloud changed the rating from negative to positive and added the following:

Burpee has kindly resolved all issues with this years orders and I am once again pleased to deal with them. Thank you.
On May 3, 2014, Burpee (W. Atlee Burpee) responded with:

"On Apr 10, 2014 8:42 AM, Burpee (W. Atlee Burpee) responded with:

We were very sorry to learn that your replacement plant arrived in poor condition. We have emailed you directly with the email address where you can send images. We appreciate these as they help with our quality control at our nursery. We do apologize for the inconvenience and look forward to resolving the issue."

Positive mac24
(5 reviews)
On Apr 26, 2014, mac24 Litchfield Park, AZ wrote:

Expensive seed but always high quality with excellent germination. Customer service is helpful too. I've grown Burpee seed successfully in several very different zones. Good selection of OP seed and hybrids.

Positive lovelola
(4 reviews)
On Mar 17, 2014, lovelola Williamson, AZ wrote:

I received several dormant raspberry and blackberry canes, as well as two leafed-out blueberry starts from Burpee as a birthday gift from a friend. The dormant canes were well rooted-out and packed with moist woodchips in a plastic bag. As far as one can tell with dormant plants, they seemed healthy enough. I received two blueberry plants, which I think is one more than was actually purchased. Granted, one of them looked rather weak and wilted, but I appreciate the extra plant and the attention to detail that was extended to the packing of the plants. I just ordered several grapevines from the company, and am hoping for consistency. It is a bit of a bummer that you can't combine special offers- it makes it so much more fun when you feel like you've gotten a killer deal. Especially because they seem to have rather high prices.

Positive 8209
(12 reviews)
On Jan 18, 2014, 8209 Louisville, KY (Zone 6b) wrote:

Today I ordered 3 Tomato plants from Burpee's. I was unaware of the many negatives of this company. However, I will give them a positive until they prove different and then I will post results. The reason I ordered so early was to be sure I got first dibbs on the good plants. Will post later with results.

Positive taufgardner
(20 reviews)
On Nov 25, 2013, taufgardner American Fork, UT wrote:

Posted on March 8, 2012, updated November 25, 2013
Posted on November 4, 2011, updated March 8, 2012
Posted on October 26, 2011, updated November 3, 2011
Posted on October 9, 2011, updated October 26, 2011
Posted on January 26, 2011, updated October 9, 2011
Posted on March 23, 2010, updated January 26, 2011
Posted on January 26, 2010, updated March 23, 2010
Posted on March 23, 2004, updated January 25, 2010
I got what I ordered, in a timely fashion and in good condition. Germination was fine. I found this company to be reliable and predictable, though better prices are easy to find elsewhere.

On January 26th, 2010, taufgardner added the following:

2010 order received timely and in good condition. Burpee is consistent and I know what I'm getting. Big Mama tomato is a real winner for those who make sauce. One of the few "indeterminate" plum tomatoes and they are huge, with easy to peel thick skins.
On March 23rd, 2010, taufgardner added the following:

I opened my "Big Mama" seeds to find most stuck to the adhesive in part of the seed packet. The germination was only about 40%, which is unusual in my experience with Burpee and this particular variety. I contacted Burpee and was given a no-hassle assurance that a replacement is on its way. I'm a little behind the curve now for planting by seed, but think the timing will be adequate if not ideal. One other note that is not a problem with Burpee: Big Mama is more susceptible to cold than other varieties. I like to set my plants out during the day from the get go in order for them to grow sturdily and slowly in natural sunlight. This process is labor intensive, but has served me well. I got a cooler than expected day (but no frost) and lost all of the Big Mama that did germinate. The other tomatoes and peppers all did fine. So be careful in the cold with Big Mama. Although this particular seed experience (germination and packaging) hasn't been stellar, Burpee has given standard, reliable service over the many years I've ordered from them, so I know what to expect. Plus, they promptly responded to this, the one and only concern I have ever had with them. So I'm leaving my rating positive and will definitely order from them again.
On January 26th, 2011, taufgardner added the following:

Sorry I did not update last year after Burpee quickly replaced the aforementioned Big Mama tomato seeds. The next batch worked out fine, and did well enough that they were ready when I needed them. This year, Burpee was my primary supplier (out of about 10). I like their predictability and consistent results. A good company with solid results. Varieties are always true to type, germination rates at an acceptable level and customer service is good.
On October 9th, 2011, taufgardner added the following:

The White Wedding Zinnia variety was the best zinnia I have ever grown. All flowers on all plants completely double. The giant Tetra were another story. I ordered a mix, but all of the flowers were one color and single flowering, not dahlia flowered as advertised. Not at all what I expected. The Biker Billy jalapeno was terrific. Large fruits and prolific, but not as hot as billed. That's okay, because the family doesn't like the heat, but don't buy if you're expecting hotter than usual jalapenos. My results were actually milder than usual (and I planted normal jalapenos right next to the Biker Billy). The Brandy Boy tomato started out slow, but really picked up a head of steam and was the most prolific and consistent variety I grew this year. However, beware that this is a tomato that is thin skinned, easy to bruise, and does not hold well. All in all, my experience with Burpee is predictable and solid so I'll keep my review positive, but I am somewhat mixed in my opinion this year, due to less consistent results than usual.
On October 26th, 2011, taufgardner added the following:

On October 14th, I received a gracious response from Marsha, a customer service rep from Burpee, inquiring about the Tetra zinnia lot number, etc. for investigation. She offered a replacement. I did not feel this was necessary as my overall value from Burpee is great. She further explained that the jalapeno's heat will vary depending on growing conditions. I know that she is right and am certain that different varieties will react differently to conditions, even when planted by each other. I reiterate that the Biker Billy is a real winner and that I will plant again, likely instead of other jalapeno varieties. We liked it that much. Thanks to Burpee for good customer response and for providing consistent seeds and service year after year.
On November 3rd, 2011, taufgardner added the following:

Very appreciative of Burpee's response to a comment I made on this site. I was not seeking any sort of replacement and feel my overall experience with Burpee is very positive and consistent. I never contacted them directly, Burpee reached out to me after reading my earlier review. In spite of my not requesting or even feeling that I needed replacement seeds, Marsha still sent some replacement seeds on her own accord. Very gracious, and I appreciated that.
On March 8th, 2012, taufgardner added the following:

Another great year! Seeds came timely, germination was as expected. Am always satisfied with Burpee purchases. No unpleasant surprises. Good results.
On November 25th, 2013, taufgardner added the following:

This year, I tried Super Mama tomato. I LOVED this sauce tomato. Each plant was LOADED with HUGE and meaty tomatoes. Although I thought they were to be indeterminate, their habit was determinate. Ended up liking that as the tomatoes all came during a good time window. I ended up getting about 5 bushels from three plants.

I ordered other seeds as well. If I want consistent, true to type seeds, I order from Burpee. In my experience through several years of growing at a level and quantity beyond a home gardener, but not at a commercial scope, I have not been disappointed with the reliability of Burpee.
Positive Newfs
(2 reviews)
On Nov 9, 2013, Newfs Vineyard Haven, MA wrote:

Called Burpee customer service on 11/5/13 to make sure the seeds I wanted were in stock. Everything I wanted was in stock. I proceeded to place my order right then over the phone. I was assured my order would be in my mailbox in 7 order was in my mailbox on 11/9/13--> 4 days later! I am a "seasoned" gardener, and Burpee vegetable seeds have never failed me. I have been eyeing their website for weeks, patiently waiting for their "2014 exclusive" seed line-up. When I checked on 11/5/13 and saw it was online, I was on the phone! Thank you Burpee for consistently having great seeds. And thank you * Robin * in Burpee customer service for your kind help........Laurene

Positive Stu77047
(6 reviews)
On Oct 23, 2013, Stu77047 Houston, TX wrote:

I have ordered seeds from burpee about 15 times over the years. I always get what I order and it is shipped on time. I have ordered seeds from other companies too, but Burpee has become my go to for seeds. I have always had success with their seeds and they have a nice selection and nice prices.

I have never ordered live plants from them. I live in Houston, so I have a lot of better options around for live plants. This is the main reason I have never ordered live plants from them.

I have also never had to contact their customer service for any reason, so I do not have any information to share in that regards.

Positive krissypoo
(4 reviews)
On Sep 20, 2013, krissypoo Long Beach, CA wrote:

i've only ordered seeds from burpee so i can't comment on plant orders. i've gotten a few bad batches of seeds with poor germination rates but in general, i've been pleased with germination rates and the resulting plants. i have dozens of seed packets from them and will continue to order from them in the future. one of my order took over two weeks to arrive but all the other orders arrived fairly promptly.

Positive nowMNzone4b
(5 reviews)
On Jun 18, 2013, nowMNzone4b Kasson, MN wrote:

Ordered 3 seedless tomato plants rather late because I couldn't find locally. Live plants arrived three days after on-line shipping notice in excellent condition. Rest of order came 3 days after live plants. Well pleased. Distance apparently not a problem. Will not be hesitant next year to order from Burpee.

Positive lssfishhunter
(7 reviews)
On Jun 5, 2013, lssfishhunter Jonesville, SC (Zone 7b) wrote:

I thought that I had written a review for this company before I guess I have not.
I occasionally buy vegetable seeds from this company. I have had good results. They only have smaller amount of seeds in the packets on the seed racks so I will buy cantaloupes, peppers, cukes, etc. For corn, beans and okra for example, I will not buy from them because I need more seed. I am very satisfied with what I have purchased from them because the germination rates are dependable.

Positive 50Carrots
(9 reviews)
On May 3, 2013, 50Carrots Chesapeake Ranch Estates-Drum Point, MD wrote:

Last year I ordered seeds and plants from Burpee. My seed germination rate was about 99% for quite a variety of flowers and vegetables In fact, last year’s lettuce is once again thriving this spring with no help whatsoever from me. I had a few failures (pink Lily of the Valley and White Calla Lily) which were all refunded when I called the company. (with an apology “I’m sorry it died.”) Great customer service. Excellent packaging and shipping. Some of the tiny flower seeds are shipped in a mini plastic tube in the package and are brightly colored so you can see them. Some items shipped early due to March 2012 being more like summer. I also use quite a few bags of the Burpee Wildflower North American Mix seeds and the results are exceptional. A few of the smaller flowers bloomed all through winter. Last year in August I planted four types of sunflowers with success and this year I planted 15 types starting in mid-March including the Strawberry Blonde Hybrid “The first rose-pink sunflower!” As of mid-April, they are sprouting right on schedule. (direct sow Zone 7b)
The Burpee website is very user friendly – it’s great for planning your flower and vegetable garden. I appreciate all the How To information and customer reviews. I am also impressed by all the new introductions for flowers and vegetables and decided to try planning the On Deck Hybrid Corn – which I planted in the garden and in a large container. I am glad I ordered early as the On Deck Hybrid Corn is listed as “sold out” in mid-April. The printed catalogs and website both feature stunning true-to-life photos that certainly motivate my buying habits.

Positive doghill6
(34 reviews)
On Apr 13, 2013, doghill6 Central Point, OR (Zone 8a) wrote:

I placed a small order because they had something I couldn't find from my usual sources. That variety was quite expensive, but even more expensive from another company. The seed count was correct and they were packaged in tubes to avoid crushing, a plus with such expensive seeds. I ordered a couple of other things too and all of them germinated well. Also, they arrived quickly so my experience was quite good.

Positive lilygrandma
(15 reviews)
On Mar 7, 2013, lilygrandma Ellijay, GA wrote:

Posted on May 12, 2009, updated March 7, 2013
With some trepidation after reading the reports here, I ordered 12 tomato plants at a whopping price of almost 60$ including shipping. They arrived about 2 weeks later (good) but 4 of the 12 (one third!) are completely ruined. They look like they have been through the blender! The others look fair or okay--only a little broken and messed up. Three are iffy; the others should make it. I think their shipper must have used the box for baseball practice and then put it by a heat vent in 90 degree weather. The ruined plants were just SLIME. The packaging appeared to be sturdy and the box was not damaged, so I think the shipper did not take the proper care. For the price of shipping they should have HAND carried to me!

We will see tomorrow what kind of reply I get from customer service, and I will post back here.

On May 15th, 2009, lilygrandma changed the rating from negative to neutral and added the following:

I am changing my rating to neutral. I am pleased to report that Burpee contacted me through this forum quickly. I also (after about 20 minutes on hold) got to speak to someone who promised to refund the money for the ruined plants, and encouraged me to call back if the others, which were not in great shape, did not make it. I am coddling them, but a couple look pretty iffy. I will post back on how long the refund takes.

Unfortunately waiting another 2 or more weeks to get the plants replaced was not feasible, and the service rep could not promise I would ever get some of the plants. So I chose the refund.

I really think Burpee needs to look at their shipping process. It hurts to see plants mistreated so badly. Next year I will get seeds from Totally Tomatoes, probably, and grow my own. I did some this year for plants I could not get, and it worked out pretty well.

My previous experiences with Burpee in years past have been good. I hope they can get some of these bugs (heh heh) worked out.
On March 7th, 2013, lilygrandma changed the rating from neutral to positive and added the following:

Great, quick service. Hate how expensive they have become, but if the seeds are as good as usual I will be molified.
Positive redmenace8
(1 review)
On Feb 3, 2013, redmenace8 La Puente, CA wrote:

I have ordered from Burpee from time to time and have no real problems. I tend towards ordering vegetable seeds, and only rarely flower seeds. The seeds have been of good quality, and produced excellent results. While I now look for seeds coming from smaller producers, I have to praise them for what they have done for me. The one time I had problems, sunflower seeds that turned out to be the wrong color and corn seeds with poor germination, the company immediately offered a refund with no problems, which I received quickly.

Positive wufflespring
(12 reviews)
On Jan 17, 2013, wufflespring Yoder, CO (Zone 5a) wrote:

Due to the pretty bad reviews for Burpee here, I've not ordered from them at all. But I got an email from them touting their new hybrid container corn. Who doesn't want to be able to grow sweet corn in a container? So I ordered 2 packets along with 2 packets of tomato seeds. So far so good. I received the full order in a very timely manner, packed well. All that remains is seeing how good the germination rate is and watch some growth. As of right now, I'm rating them positive as they served me well with my order.

Positive SeniorGardening
(13 reviews)
On Nov 12, 2012, SeniorGardening Sullivan, IN wrote:

I think it’s probably just human nature that we tend to post comments about vendors when we have a problem with them. I certainly have done so here in the past. But when I put together my list of recommended seed suppliers for a Senior Gardening posting this year, I realized that I should make a positive comment here about each of our suppliers that have performed so well over the years.

Burpee was the first mail order seed catalog we used almost forty years ago. Over the years, we got away from using them in favor of other vendors such as Stokes, Johnny’s, and Twilley. But in the last few years, we’ve gotten back to using Burpee for items such as garlic, Mr. Big peas, and several flower varieties.

We’ve not had to make a claim on any seed or supplies ordered from Burpee over the years. That says a lot.


Positive Indianagirl57
(1 review)
On Aug 28, 2012, Indianagirl57 Cloverdale, IN wrote:

This year gardening was challenging with dry, extremely hot weather. I planted Big Daddy Tomatoes from Burpee seed. I didn't get them set out until late, but they did well and exceeded my others. Also,I planted their new stringless Italian type pole bean. They did not set beans early because of the weather, but when it began to cool in August they began to set on in abundance. I have never seen more beautiful beans! I am very excited about both varieties! Burpee has always been considered a quality company by me in my many years of gardening experience.

Positive CCPikie
(1 review)
On Aug 24, 2012, CCPikie Elmhurst, IL wrote:

I had a fifteen year old unopened pack of Lobelia Crystal Palace seeds by Burpee. Inside the pack is a smaller "Life Lock" packet. The seeds are very tiny and numerous. I planted all of them in a hanging basket and it seems most germinated! I thinned them down to a few plants which are growing well and blooming.

Positive yousirname
(1 review)
On Aug 23, 2012, yousirname Sellersville, PA (Zone 6b) wrote:

Burpee was the first garden catalog I ever received as a five-year-old gardener, and I'm from Pennsylvania, so I'm sure nostalgia influences my favorable impressions of this company.

This year, however, I've been impressed with an array of discounted and free shipping (no minimum) offers I've received from their company emails. I had one rare perennial plant I was eying up for a while, and I was able to have it shipped for free, just one plant! It's been growing beautifully. Started small at the end of may and now it's HUGE and happy in a difficult spot in my garden.

In twenty-five years of ordering, I've never been disappointed. I will say that their common plants/seeds are overpriced, but they do have some rarer varieties which are priced fairly. Add free shipping, and you're good to go!

Positive Marilyn1335
(2 reviews)
On Aug 11, 2012, Marilyn1335 Westminster, MD wrote:

Last year 2011, I purchased two Echinacea, Double Scoop Raspberry and Pomegranate. I wanted to write to let you know I love those plants and they have bloomed for me for weeks. I have not seen them yet available many places and I am sure glad that I purchased them from your company. They are certainly my favorite of all that I have and I do have many.
Marilyn Chrest

Positive etnredclay
(5 reviews)
On Aug 1, 2012, etnredclay Spring City, TN wrote:

Ordered $50 of perennial flower seeds for winter sowing. Like the selection. Like the prices. Order arrived promptly. Can't wait to get them in the ground.

Positive parshman
(2 reviews)
On Jul 24, 2012, parshman Oxford, AL wrote:

I ordered several packets of seeds for my Fall planting, and they arrived in 3 business days. They were packed securely and I received what I ordered. I found their website to be very helpful and informative, and their prices to be reasonable. I found the transaction to be pleasant and I suggest purchasing from them.

Positive dave12122
(73 reviews)
On Jun 25, 2012, dave12122 East Haddam, CT wrote:

I have only used Burpee over the last 2 months for one item...stainless steel plant markers, which are issued in groups of 25. The markers have been delivered extremely promptly, generally 1 day, and have worked well in my garden. Burpee has also generously included $5.00 and $10.00 off your next order coupons on 3 occasions. I cannot comment on the quality of their plants/seeds, but I am impressed with how they handle their "supply" orders!

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