Comments regarding Swallowtail Garden SeedsClick here to return to Swallowtail Garden Seeds's listing.
|On Apr 26, 2011, utbiochemiss Novelty, OH wrote:
It takes a lot to push me to make the effort to go and make a comment about a business, but Swallowtail really deserves some serious criticism. First, they billed me for items that were out of stock/discontinued, no longer available - even though they let me place them on my order. Second - they sent me what they called a "free gift" to replace the seeds that weren't available - these seeds were the same except not the color I wanted - and not even close. What really gets me is - how are these free? This "free gift" is to replace the seeds they billed me for but are not available - how is that free? How about keeping your seeds and refunding the charge!! The worst part is that I spent $140 with their company and the seeds that they DIDN'T have were the ones I really needed the most..Also - other comments on here about not being able to get ahold of these people are accurate..NEVER AGAIN.
On Apr 26, 2011, Swallowtail Garden Seeds responded with:
"On Apr 26, 2011 8:34 PM, Swallowtail Garden Seeds responded with:
We are really sorry to hear this person has felt this level of frustration and disappointment. It is possible that we charged for an item we didn't have in stock, given the high volume of orders this time of year. However, it is our policy to refund an item in full, and we frequently provide a free gift as a show of good will.
On Apr 27, 2011 3:45 AM, Swallowtail Garden Seeds added:
Investigation into this order proved somewhat difficult, as the customer used a different last name than "Martin" when placing this order.
|On Apr 10, 2011, cooleybufo Bakersfield, CA (Zone 8b) wrote:
Ordered several packets of seeds and they arrived in a timely manner. All the seeds I have tried so far have all had good germination. I have no complaints and I will order from them again.
|On Apr 2, 2011, 6aseeder Arlington, MA (Zone 6a) wrote:
i have ordered 3-4 times in the last 3 years and received good quality seeds in a timely fashion. i am always happy to see some of the flowers that i cannot find elsewhere. i generally order early in the season (Dec or Jan), or in the fall.
|On Apr 1, 2011, finnskeeper Pensacola, FL wrote:
I placed two fairly large orders with this company this year and ($150.00 and $75.00) and both came fairly quickly within two weeks of ordering. The seeds all germinated quickly and I now have a garden full of seedlings. The only seeds that didn't grow were the five types of coleus I ordered - but possibly I did something wrong with those? Everything else looks great.
|On Mar 29, 2011, Petunia_Garden Houma, LA wrote:
Ordered from 3 other suppliers from across the country days after ordering from here and recieved my seeds. Have not heard anything from this company other than taking my money and not answering my phone calls or emails.
On Mar 29, 2011, Swallowtail Garden Seeds responded with:
"On Mar 29, 2011 10:21 PM, Swallowtail Garden Seeds responded with:
2011 has already been an amazing season for us. After implementing major changes in the last half of 2010, we are currently on a pace to post our biggest sales year in our 13 year history, sometime this April - in just the fourth month of the year.
|On Mar 27, 2011, tobycat Gettysburg, PA (Zone 6b) wrote:
I was angry with this company a few years ago and vowed never to place another order because I recieved what I thought was a rude response to a problem with their seeds. They were getting a number of negative comments at the time and I figured maybe they were going through some internal company problems. Then this year I wanted more Great Red Poppy seeds and I was having trouble locating them elsewhere. So I placed an order. The seeds came within the promised shipping time and contained the correct amounts of seed. The germination rate was nearly 100 % for Great Red Poppy, Origami columbine, Rudbeckia Cherry Brandy and Prairie Sun, Delphinium Astolat, Dianthus Sooty Sweet William and Black King Carnation, Painted Daisy, and Echinacea Yellow coneflower. The germination rate was not so good for Echinacea Powwow Wild Berry and Delphinium Blue Jay. However, in my experience sometimes 'blue' delphinium seed are a little bit trickier than some of the other colors and may be slow to germinate, and maybe the wild berry echinacea is the same (they gave me a few extra seeds of those). I have a large property with many different types of gardens and I propagate and grow many from seed. I would use Swallowtail again for the selection and the quality of their seed. I'm glad I gave them another try.
|On Mar 14, 2011, KnittyNatty38 Nashville, TN (Zone 7a) wrote:
I was leary about ordering from Swallowtail Garden Seeds given the LARGE amount of negative feedback they received here on DG. However, recent feedback seems to reflect a turnaround in how this company handles their business transactions. Given this, I thought I'd take a chance, as they offer a nice wide variety and have great prices.
|On Mar 8, 2011, artworksmetal Timberville, VA wrote:
I've ordered from Swallowtail now for several years. It has always been a positive experience. I usually buy herb seeds.
|On Mar 4, 2011, NicholasC Wyandotte, MI wrote:
I will order from here again I'm sure. The seeds came pretty quickly and the few I've started indoors have all germinated and much sooner than they say they should. So at the moment I'm quite happy with this company and would recommend it to others.
|On Mar 1, 2011, dirttiger Portland, OR wrote:
I was nervous about ordering from this company due to the rating. However they have seeds that I wanted that no one else had. I ordered anyway and held my breath....
|On Feb 10, 2011, lanah_1 Warren, MI wrote:
I received my seed in a timely manor, and it was well packaged.They have some harder to find seeds at good prices, I would definitely order from them again.
|On Feb 9, 2011, Thorfinn911 Warrenville, IL wrote:
Last season I placed an order for a variety of heirloom tomatoes. After several weeks my order didn't arrive, apparently lost in the mail. After contacting Swallowtail, they reshipped everything PLUS refunded my money (which I really didn't want).
|On Jan 30, 2011, MourningDavis Saint Louis, MO wrote:
I stumbled upon Swallowtail while doing a search on border dahlia seeds since none of my tubers survived winter storage. I grow for several gardens and garden group sales so it is imperative that I have border dahlias! I was delighted at the varieties Swallowtail offers and love the free shipping on orders over $30.00. I found the website easy to use and they gave me a shipping date. I am eagerly awaiting my order and will let you know how it turns out.
|On Jan 28, 2011, LooneyLinda Mantua, UT (Zone 4b) wrote:
Posted on February 18, 2005, updated January 28, 2011
On January 28th, 2011, LooneyLinda added the following:
My order was accurate and promptly received. No on has better packaging than Swallowtail! I have always had good germination rates. I will certainly order again.
|On Sep 17, 2010, xrgt Portales, NM wrote:
I would like to inform you that you are one of only two companies I used my credit card with to make a purchase during this month. While not accusing anyone, I would like you to know my card number was picked up very recently, and used fraudulently, causing myself a lot of anguish, and other associated difficulties.
On Sep 17, 2010, Swallowtail Garden Seeds responded with:
"On Sep 17, 2010 9:30 AM, Swallowtail Garden Seeds responded with:
We at Swallowtail Garden Seeds have been doing business for 11 years online without even one incident of a customer's credit card being compromised in any way. To suggest (even with a good heart) the way we collect credit card information is not a best practice, or could be unsafe is not accurate and not fair.
|On Sep 5, 2010, Meredith79 Southeastern, NH (Zone 5b) wrote:
I usually order some seeds from them every year. I love how they offer some varieties of plants in single colors. I usually order a long time in advance of when I will start the seeds, so I haven't noticed slow shipping. I try to stop buying seeds for the current season at least 2-3 weeks before I need to start them, unless saving them for the next season. Which sometimes I do be sure to get what I want before they sell out. I do find a lot of the seed packets they send have less than or almost exactly, what the seed packets are listed as on the website, but usually they are harder to find seeds that I can't get anywhere else. So I will continue to order from them. I find with a lot of specialty seeds (not just from them)you get lower germination rates, so I just make sure I start all of them. Then I am more likely to have a decent amount of plants. Most of the seeds offered have at least 25 seeds which I find is enough. I mean how many people need more than a half dozen to a dozen of one plant? I order from lots of different online seed companies and there are some things about the catalog, I wish they would change. One is how you can not click on the items in your shopping cart to get you back to the item's product page. I also feel like the catalog takes too long to navigate due to all the plants in a genus having full listings on one long page. It seems to make it take much longer to figure out an order. Then if you don't have time to go through the whole catalog and place the order you lose your shopping cart.
|On Aug 4, 2010, silverkelt Waterboro, ME wrote:
Mostly positive, my one complaint was last couple of years the seed counts were off on some of the packages, a couple here and there is nothing, but if your order a package of 50 seeds and get 12.. thats kind of a bummer, however, they also ran out of one variety and gave me a huge package of another I wanted. So it kind of being a even trade off.
|On Jul 24, 2010, kudzu9 Seattle area, WA (Zone 8b) wrote:
Great experience. They had the seeds I wanted at a good price. Before I ordered, I was a little concerned that there were several recent negative comments in Garden Watchdog, but I am always impressed when a company steps up and takes care of problems, and documents it here.
|On Jul 19, 2010, david_spackman Vernonia, OR wrote:
I ordered several packets of seeds on July 5 and they were in my mailbox by July 9. I planted the baby's breath on July 10th and they were sprouting only 5 days later, even though the packet said that they should take 7-14 days.
|On Jun 19, 2010, tikipod (Ang) Bremerton, WA (Zone 8b) wrote:
I ordered the bulk packet of Alexandria Alpine Strawberries towards or at the end of May. They arrived in under a week and were packed very well. I planted seeds in 18 cells and so far every seed has germinated and are catching up with some Mignonette Alpine seeds I planted.
|On Jun 10, 2010, beccabeelime Port Angeles, WA wrote:
I ordered 22 different kinds of viola seeds from swallowtail. My germination rate is fantastic! I'm already planning my order for next year.
|On Jun 1, 2010, omedusa (Zone 8a) wrote:
Posted on June 1, 2010, updated June 1, 2010
On June 1st, 2010, omedusa changed the rating from negative to neutral and added the following:
Changing this to Neutral. The company contacted me within minutes after posting here and said that it refunded me the money.
On Jun 1, 2010, Swallowtail Garden Seeds responded with:
"On Jun 1, 2010 5:00 PM, Swallowtail Garden Seeds responded with:
This customer placed an order with us on Friday, May 21st which we shipped on Monday May 24th. There were two items on the order. One that was out of stock, having sold-out earlier in the day and one that was in stock. The order we sent was not incorrect, we simply did not have the product for one of the two items.
|On May 26, 2010, mgurley Charlotte, NC wrote:
Very pleased with Swallowtail. Excellent selection of unusual perennials. Received my order with no problems very quickly, within several days. So far, very good germination rates.
|On Apr 27, 2010, lala1 warwick,
United States wrote:
Placed a seed order on April 7 and received it on April 15...No complaints here! Will order again!
|On Apr 26, 2010, crochetedgirl Holland Patent, NY wrote:
I have made purchases from this company for 3 years with good results. This year they said they sent out my order in 2 shipments, and gave me confirmation numbers, but only one of the shipments was ever sent out. I called 4 times requesting them to call me back. They never did. They had charged me the entire order. I told them they needed to ship me the items they never sent, they did send me the seeds, but they rebilled me again. I tried calling them 2 more times, and they never returned any phone calls. So I contested it with my credit card company, and they couldn't contact them either! The credit card company refunded my money as a reliable customer! I will not buy from them again!
|On Apr 7, 2010, janmalysz Warsaw,
I placed an order with Swallowtail Garden 11. 01. 2010
|On Apr 6, 2010, chigeritch Shawnee, KS wrote:
I find myself very disappointed with the custom service, or rather lack thereof, at Swallow tail seeds this growing season of 2010. Having ordered from Swallowtail in 2009 with great results I did not hesitate to place another order this season back on 1/8/2010. Received part of my order on 1/15/2010 with a note that the rest of my order was back ordered and would be sent in two to three weeks. The back order never came, when contacted; the only response from the company (Lynn) was they would check into it. Yesterday I finally received one of the three packages of seeds on the back order, with a note that the others were out of stock. I'M SORRY; when I contacted the company about my back order the other seeds were still available, as I had checked. Swallowtail seeds have some issues on following up on ordered out. The seeds I received yesterday should have been started a month ago to be ready to transfer into the garden and do me no good at this point in the growing season.
On Apr 6, 2010, Swallowtail Garden Seeds responded with:
"On Apr 6, 2010 3:37 PM, Swallowtail Garden Seeds responded with:
This customer had issues with 2 of the 13 items ordered. One was a back-order for which our grower experienced a crop failure, the other item we did send late.
On Apr 6, 2010 3:37 PM, Swallowtail Garden Seeds added:
This customer had issues with 2 of the 13 items ordered. One was a back-order for which our grower experienced a crop failure, the other item we did send late.
|On Apr 3, 2010, easychord Tampa, FL wrote:
I received the seeds within a few weeks, and the packaging was very nice, better than I have received from any other vendor. The website does seem to have problems, though, as I wanted to browse and cannot bring the site up.
|On Mar 31, 2010, l_m_stephenson Saint Louis, MO wrote:
Bad customer service. I ordered about 35 dollars worth of seeds and the bulk of the order shipped within a couple of weeks. I have had pretty good germination rates with the bulk of the seeds.
|On Mar 18, 2010, bjplack Benton County, AR (Zone 6b) wrote:
I'll never order from them again. I had success with 12 other companies seeds. Yet Swallowtail's Campanula,and Rockcress seed resulted in zero success. Zero success twice with customer service as well.
|On Mar 4, 2010, brewster6 Ocean Springs, MS wrote:
I made a small seed order with this company (thank god) back in January 2010. I waited the customary 2 weeks and then after another week I e-mailed as to what happened to my order.A person named Lynn answered and said she would check on it.After another week or so with no responce I e-mailed again, Lynn responded that she was still checking and that I would get a answer in 24 hours.After a couple of days with no word I wrote again, no answer.I wrote again and this time I told them my patience was running low and If I did not hear from them I would consider the case closed and write my loss off as a bad experenice.I also told them I would write a neg. report to the garden watchdog.Thinking this might get someones attention. Either nobody cares or they have all gone on vacation.I had high hopes with this company because the positive reports out weight the negitives.But my experenice was negitive.
|On Mar 3, 2010, Lilyfan1 Bemidji, MN wrote:
Posted on February 11, 2010, updated March 2, 2010
On March 3rd, 2010, Lilyfan1 added the following:
Changing from negative to NEUTRAL. It took many calls and multiple e-mails to get a respnse and I finally spoke to someone who was very courteous and told me the order was sent that same day. The order was shipped and received by me. They still have a lot to learn about customer service and communication but I got what I ordered so for that I'm grateful.
On Mar 3, 2010, Swallowtail Garden Seeds responded with:
"On Feb 18, 2010 11:03 PM, Swallowtail Garden Seeds responded with:
This is the peak of the season and it may well be true the order took 2 weeks to process. However, our shopping cart is secure, being monitored by GoDaddy.com and certified by Security Metrics.
|On Feb 26, 2010, kjoseph Oakland, CA (Zone 10a) wrote:
I was very happy to buy my seeds from a local company, & I liked their selection. I had a question while completing my online order so I called them. A nice woman answered right away & answered my questions. My order was made early (Jan 12, 2010) in the season since I expected my large order may take awhile. I got my seeds in the mail in about 3 weeks. I ordered 36 different kinds of seeds. 29 were shipped, 5 were back ordered (still haven't received them) & 2 were out of stock (Globe Thistle, Blue Glow & Begonia, Non-Stop -- Rose Pink). As far as germination, I've had absolutely no problem. I've had to do a lot of thinning actually. (I had read the poor germination reviews & planted more seeds than I would have otherwise). Other than wondering about the 5 packets that are back ordered (Gaura, Cup & Saucer Vine, Zebrina, Knee High Sweet Pea, Fuji Blue Balloon Flower) I'm feeling pretty good about my experience. I think they have a really nice selection & their seeds are of good quality (based on germination rates). The descriptions & planting instructions printed on the seed packets were detailed & spot on. I will order from this company again.
|On Feb 11, 2010, withad Warren Center, PA (Zone 5b) wrote:
Posted on January 21, 2010, updated February 11, 2010
On January 21st, 2010, withad changed the rating from negative to neutral and added the following:
I am changing my rating from negative to neutral based on receiving an e-mail apologizing for their delay in both answering e-mails and shipping my order. They did credit my account back the fund charged against it. I will wait and see how long it takes to get my order, as they say they had trouble getting it from their supplier and will ship it as soon as it arrives.
On February 11th, 2010, withad changed the rating from neutral to positive and added the following:
Changing to positive only because they did credit my account and as stated in their e-mail would still send the seeds when they arrived at no charge. They did send out the seeds no charge, though of three ordered one was still back ordered. I doubt I would purchase from them again mainly because of their customer service dept., which is totally non-responsive. I hesitate to think what would have happened had I not threatened to file complaints with both my credit card co. and the BBB.
|On Feb 8, 2010, kjd Parker, CO wrote:
I placed an order for several packets of seed in early January. The order was processed and shipped in about a week, and I received an email confirming shipment and a tracking number (something I am not aware of any other seed company doing). Perennial seed is germinating well. I have ordered from Swallowtail in the past and received the same good customer service. I will order from them again.
|On Feb 8, 2010, ellenr22 Whitehouse, NJ wrote:
I placed an order online with the company. Within an hour I changed my mind, and called to cancel. And e-mailed the cancelation. Over the next 7 days I called and e-mailed. I never got a response. There was only an answering machine no matter what time of day I called.
|On Jan 16, 2010, ibewgirl Wilmington, DE wrote:
Very happy with this first seed order, recommended by DG's. Nice selection of zinnia seeds. Seeds arrived quickly.
|On Dec 29, 2009, Karyl7b Dawsonville, GA (Zone 7b) wrote:
I placed an order with Swallowtail Garden Seeds and received it within a week. Order confirmation and shipping notices were sent. A single item was back ordered, but this was out of perhaps 20. A refund was instantly made for the single pack of seeds.
|On Aug 26, 2009, Jazznart New York City, NY (Zone 7b) wrote:
Ordering was easy. Delivery was slow. Communication was TERRIBLE. I have not yet received my order but was today advised via e-mail that my seed order had just now been placed in the mails (after three weeks). You would think that the hectic spring business had ended by today - the end of August - and they would be keen to take care of business. In the meanwhile I had (1) e-mailed them about my order, (2 )e-mailed further with some questions concerning those seeds and (3) left them an irate telephone message about their lack of response. I got no reply to any of those three communications.