I ordered a rare shrub in Nov. 2001 and was told, via e-mail, that it would be on it's way in the spring of 2002. They stopped responding to e-mail by late spring, and I had to resort to a registered letter (and the threat of lawyers) to be told that the rough weather took it's toll and they wouldn't be available until 2003. As a gardener I totally understand how a spell of bad weather can quickly finish off tender plants, but I feel they should have contacted me, or at least responded to my e-mail. They also said my check would be held until the shrub was a certainty - and they cashed shortly thereafter. They did send a mass e-mail assuring myself and others waiting for this shrub that it would hopefully be ready next (2003) year, so I'm anxiously waiting. I'm not totally negative, but rather just unhappy with the dely of, and curtness of, the responses I recieved. I do hope writing this doesn't cause problems for my pending shrub order!
On Jan 5, 2003, connoisseur Indianapolis, IN wrote:
My experience was similar--small plants, sarcastic attitude, poor service. In addition, I got a lot of misleading information--I was told that some items were in stock and my order was accepted, but the nursery later reneged. Double eyes were specifically promised (orally), but single ones delivered. A very frustrating experience!
On Jan 9, 2002, nsgardener Nova Scotia, Canada (Zone 6a) wrote:
The plants received were very small. Puny, to be precise. When I gave feedback concerning the unsatisfactory size of the plants, the proprietor was rude & sarcastic. I was informed that if other businesses provided better quality plants, then I should do business with the other suppliers.