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|On May 16, 2017, suehannah Long Beach, CA wrote:
I ordered 2 plants, both listed as in stock. Almost 3 weeks after placing, paying, and receiving confirmation of my order, I called and left a voice mail requesting a status update. No call back. I left another message a day or two later, and got an email that said my order would be going out the following week. Really? I sent an email that basically said why does it take an entire month to send an order. My plants came early in the next week. Never got an email with an explanation, which I requested, or a call, or any other communication. The plants were actually quite nice, but not nice enough to make up for such bad customer service.
On May 16, 2017, Eldon Tropicals responded with:
"On May 17, 2017 6:03 AM, Eldon Tropicals responded with:
Very sorry for delay-. Yes, plants were shipped 3 weeks after placing order.- should have been shipped sooner. "
|On Apr 18, 2017, Gardengnomes1 Melbourne, FL wrote:
Posted on April 18, 2017, updated April 18, 2017
On April 18th, 2017, Gardengnomes1 added the following:
Normally customer service is about customer satisfaction. Lack of communication never leads to a satisfied customer.
After this review was issued the refunded my money. If they didn\'t have the product in stock they shouldn\'t have listed it as in stock. Deceptive sales practice and poor customer service with no communication.
While they think this is just a single customer
On April 18th, 2017, Gardengnomes1 added the following:
While they think I'm just a single customer they can blow off they don't realize i run a landscaping service and most of my customers are I'm gardening clubs. This poor experience will reach much further than they think.
On Apr 18, 2017, Eldon Tropicals responded with:
"On Apr 25, 2017 11:52 AM, Eldon Tropicals responded with:
Ouch- this hurts -
|On Mar 16, 2015, farhatali Houston, TX wrote:
Posted on February 7, 2015, updated March 16, 2015
On March 16th, 2015, farhatali added the following:
Vender is incorrect and lying regarding for not contacting back. Vender, sent an email soon after my negative review which is copied along with my response sent on Feb 9th. Vender, never replied to this or any previous emails.
I am surprised, to see an email coming from you on weekend, despite none of my emails were responded earlier. Place yourself in my shoes and answer, if you purchased an item online and never got a reply back any email from seller, what would be your thoughts about them?
Second, I am aware of Grewia plant going dormant during winter time, however this plant didn't go dormant, it simply died. Also there no instruction with the package.
Third, my order was made well before your business went for vacation.
I ended ordering same plants from other vendor and they are in good shape, you may either refund or replace.
On Sat, Feb 7, 2015 at 7:32 PM, Brigitta
Just read your review on Daves. You did not even let us know about any issues nor gave us the opportunity to fix, whatever the problem is. Phalsa plants go semi-dormant here- There was a note with your plant stating it-that plant will push new leaves just as soon as weather warms up.- In any case, if there is a problem with our plants, we always take care of the issue- given the chance
We were closed for business, for our vacation till Jan 8th - this information was listed clearly on our site saying , that no shipments will go out during that time. That was the reason for delay in shipping.
If you want, will replace your plant.
On Mar 16, 2015, Eldon Tropicals responded with:
"On Feb 23, 2015 7:47 AM, Eldon Tropicals responded with:
Customer did not contact us about any issues with Grewia plants.After reading this feedback, sent customer email, trying to resolve issue - however did not receive any response in 2 weeks."
|On Jun 22, 2014, RealMac Long Beach, CA (Zone 10b) wrote:
After I placed my order through the web site in March, there was no news for several weeks. Eventually I sent an e-mail asking if they could estimate when my order would be shipped. They replied that part of the order should arrive about next Tuesday, the rest has not been shipped because the plant hadn't broken dormancy. Nothing happened, nothing ever arrived. I have inquired several times since, never got a reply, and it is now almost July. I regret very much that I have to give them a negative rating, as I know they have been a reliable vendor in the past.
|On Jun 4, 2013, lmclaren Whitemarsh Island, GA wrote:
In early January, i ordered 4 plants. In mid- March, 2 plants arrived. The plants I received were well packed and are doing well. It took numerous emails to receive 2 plants. After 4 months and 6 emails I cancelled the remainder of my order. Communication and status updates were very poor.
On Jun 4, 2013, Eldon Tropicals responded with:
"On Jun 5, 2013 10:22 AM, Eldon Tropicals responded with:
We are very sorry that customer was not happy with our service. Ginger plant was not shipped with order, since it did not break dormancy Refund on ginger & full shipping charge for whole order was refunded promptly."
|On Oct 13, 2012, biggfurrydogz Auburn,
United States wrote:
My experience with Eldon's did not go well.
On Oct 13, 2012, Eldon Tropicals responded with:
"On Oct 14, 2012 9:15 AM, Eldon Tropicals responded with:
I am really sad & disappointed- After not being able to sleep after reading feedback- checked hundreds of orders- trying to identify customer- by 3 am, I’ve found the customer in Auburn & then checked all correspondence with customer(15 emails) and then remembered…. - We have really tried & tried to satisfy this customer ....... The plant- Alocasia plumbea nigra- that the customer has complained about , that 'it lost all but one leaf' - was promptly replaced with another- growing in 5" pot- it even had a small pup (USPS Tracking nr: