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Comments regarding Mendocino Maples Nursery

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49 positives
1 neutral
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Neutral bastion74
(1 review)
On Jun 2, 2011, bastion74 Marion, IN wrote:

Posted on May 24, 2011, updated June 2, 2011
Posted on May 23, 2011, updated May 24, 2011
I'll start by saying they have the absolute best selection of maples for the enthusiast !! wonderful!!! ........prices are a bit steep though, especially considering the postage and handling make each one near $65-$100 a piece. I have bought 5 so far , 3 of which are near dead now and it's only been maybe 3 weeks since i had them. 1 arrived with the roots completely smashed and its dead now. I went, however today to their website to try them again and they have a 10% off special for 3 so i selected three. I found it insulting that the already exaggerated price for postage and handling is now more, completely swallowing the "10% Off" deal, actually it was $12 more that it would have been normal. sneaky guys.
But like i said they have an amazing selection.Just dont like having half of the bill being postage,shipping and handling when i get 1 smashed and 3 limping within a month.

On May 24th, 2011, bastion74 added the following:

**revision** I received emails from the owner, Robert He agreed to replace the three trees that were damaged/struggling and promised to have them out to me starting this Monday. When i receive them , i will come back and further my revision.
On June 2nd, 2011, bastion74 added the following:

Today i received my three replacements that Robert promised. They look very healthy and i am happy. I also received my Dancing peacock and Katsura ( i think a Coral bark was sent by mistake instead of a Katsura ... ) and they are both well developed. If i do order more from Mendocino, i will stick with the older selections, they just seem to have a better fighting chance. I was about to repost this as positive but i see that another has had the same problem as me . So for that sake of Consumers i will leave this as neutral. Otherwise, the company is pretty good and great selection. TY Robert !!!!!
On Jun 2, 2011, Mendocino Maples Nursery responded with:

"On Jun 5, 2011 1:56 PM, Mendocino Maples Nursery responded with:

We are sorry that this customer did not contact us about his concerns. At Mendocino Maples Nursery, we strive to make our customers happy, and we appreciate it when customers contact us with their concerns so that we can help with any problems they may be experiencing. Upon reading bastion74 posted comment at Dave’s Garden, we contacted him immediately and addressed his problem. We are pleased that bastion74 continued to buy more trees from us after his initial post, showing his confidence in Mendocino Maples Nursery.

We agree that the cost of shipping can be expensive, shipping costs are based on weight by the carrier and are thus out of our control. We have looked into various shipping carriers and have arrived at the current status with USPS as the most cost effective and reliable for a small business. We make every effort to package our trees in a manner that ensures they arrive healthy and intact. Unfortunately, even with the most careful packing occasionally a tree is damaged by the carrier. We have found this to be the exception, rather than the rule and as stated on the website will replace a tree damaged in transport. Respectfully, Robert

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