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|On Apr 1, 2016, rdtjr05 Franklin, TN wrote:
Posted on May 27, 2015, updated April 1, 2016
On April 1st, 2016, rdtjr05 changed the rating from neutral to negative and added the following:
Well the Disanthus never made it but I will put that on me. I ordered another one for for this spring and just received it. It's a much bigger, better plant and not dried out. It would have been even better if they had not crammed it into a too small box and broken a number of branches. The box is unblemished and the shrub was securely tied down so it has to be in the packing. But it will recover with some pruning and TLC.
What really causes the negative rating is poor communication. I also ordered/reserved a Hamamelis 'Strawberries and Cream' last fall because they had it in a large size in limited quantities and this variety is not easy to find. So I open the box and it isn't there. The line on the packing list is crossed out. No explanation. No anything. Is it to be shipped later? Crop failure? Did I get charged for it because the invoice total did not change? Who knows. I had to keep checking my credit card to see if they would charge me for it. Very disappointing.
|On Feb 14, 2015, Treehacker Pleasant Hill, CA wrote:
I have dealt with Gossler Farms for at least 35 years, and until this year my experiences have been quite positive. In mid-November 2014 I placed an order by phone for 1 Daphne 'Carol Mackie,' 1 Acer saccharum 'Monumentale and 1 Dipelta floribunda, to pay for which I gave my credit card #. By January 2015 I had received neither plants nor confirmation of my order. So I phoned again asking about my order, only to find that it had never been recorded by the Gossler Farms representative I had originally spoken to. So I placed my order again. As I have not heard back since then, yesterday I phoned for the 3rd time and could not get through (there was no one in the office). This is a good way to lose my business.
|On May 29, 2013, tailzzz24 Kutztown, PA wrote:
I ordered one disanthus cercidifolius plant and decided the next day that I wanted two instead. Since I wasn't sure how quick they'd ship, I sent an email asking the company if I could still add an additional plant to my order. I received no response, so I decided to call. The lady who answered seemed to be familiar with the email I'd sent, and she agreed to send an additional plant. I was a little irked that they had apparently read my email and hadn't taken the time to reply, but I didn't say anything.
|On Apr 19, 2008, Mike_PNW_Z7 Stanwood, WA wrote:
Gossler advertised Red Majestic Corylus. and I quote "This is one of the first offerings of C. 'Red Majectic' and these plants are layers so there will not be any understock to prune." So I ordered two as I don't want to fight suckers. when the plant arrived they were clearly grafted as well as very small, which I have come to expect from Gossler.
|On Mar 15, 2008, plant_collector Oak Ridge, TN wrote:
I sent these folks a simple email question about shipping for an order I intended to submit. I sent the email twice and they never bothered to answer either time. I figured if they don't think I'm important enough to answer an email they don't need my order and I never sent it.
|On Oct 25, 2007, valleyclay Staunton, VA wrote:
My experience has been somewhat different than other folks...