Comments regarding Durable Plastic Design, LLC (Orcaboard™)Click here to return to Durable Plastic Design, LLC (Orcaboard™)'s listing.
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|On Sep 7, 2012, fruitvegandnuts wrote:
Posted on May 31, 2012, updated September 7, 2012
On May 31st, 2012, fruitvegandnuts changed the rating from neutral to negative and added the following:
I very much regret this. I don't like giving any company including Durable Plastic Design (Orcaboard) a negative rating. But to be fair to everyone else, I feel I have to. I have tried repeatedly for several weeks to get the Durable Plastic Design (Orcaboard) customer service issues resolved equitably. I was looking for just three things:
1. For Durable Plastic Design (Orcaboard) to admit that knowingly telling a customer false information about the product and the availability and shipping of a product is wrong.
2. For Durable Plastic Design (Orcaboard) to apologize for such a mistake
3. For Durable Plastic Design (Orcaboard) to compensate me such that the company did not profit on their mistake. (and they did profit as had they been honest I would have been able to consider going elsewhere to get what I was looking for)
In short, I wanted the Durable Plastic Design (Orcaboard) to follow the proverbial Golden Rule when dealing with its customers. I know other companies that do.
I got none of the three things I was looking for from Durable Plastic Design (Orcaboard) . Durable Plastic Design (Orcaboard) did not even deliver on the approximate 10% token refund they had offered.
Durable Plastic Design (Orcaboard) have apparently decided to not be interested in discussing it any further (not responding to my last three emails).
Durable Plastic Design (Orcaboard) has delivered no apology, no compensation, and no rationalization or explanation for their treatment of me.
Although I like their product thus far, I will need to revisit their competitors one of which I had used in the past.
If Durable Plastic Design (Orcaboard) does decide to revisit this and remedy this situation, I will be happy to consider to update these comments and change their rating.
On September 7th, 2012, fruitvegandnuts added the following:
I opened a complaint with the BBB for Durable Plastics Design at the beginning of June. As of today, the BBB closed the complaint without resolution. The company was completely unwilling to acknowledge that they did anything wrong and instead sought to say that the problems were with me. Most disappointed.