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Comments regarding Rogue Valley Roses

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62 positives
7 neutrals
19 negatives


Neutral quitaque
(4 reviews)
On May 18, 2017, quitaque Avondale, LA wrote:

Posted on May 16, 2017, updated May 18, 2017
Posted on May 15, 2017, updated May 16, 2017
THEY STOLE MY MONEY. I\\\'ve had good experiences with Rogue Valley Roses in the past. However, the result of my most recent order was, they stole my money. I ordered two roses ($ 64.05 total). They shipped me two roses which appeared to be what I ordered. But when they bloomed, one had been mistakenly labelled. No big deal. I emailed them and asked them to either send me the correct rose or refund the money. After three emails over a three week period, no answer, so I telephoned. Was told, rather rudely, that there had just been a change in management and they were backlogged but would take care of it as soon as they had a chance. From there forward, went through three weeks of useless phone calls during which, every time, I had to explain everything from the beginning and, every time, they would promise to do something about it when they had a chance. Last week, I finally got ugly and demanded my money so the man said, \\\"I\\\'m going to go online right now while we\\\'re talking and send it to you by PayPal, you\\\'ll have it immediately.\\\" But today, I still don\\\'t have the money. So I called back and was brushed off, \\\"We sent you the money.\\\"
Well, they didn\\\'t send me the money. I don\\\'t know what\\\'s going on there, but obviously, my strong recommendation is, don\\\'t do business with them. I\\\'m out $ 32.05 and it\\\'s too late to order and plant the rose that I wanted.

On May 16th, 2017, quitaque added the following:

FOLLOW UP: They didn\'t steal my money. After three emails and four follow up phone calls including a threat of legal action, they finally refunded it and even sent a nice apology. I don\'t know what\'s going on there, but they obviously have very serious management issues. I hope they are able to get things back on a better footing as I\'ve had good experiences with them in the past, but as of today\'s date (May 2017) I would strongly recommend against doing business with them.
On May 18th, 2017, quitaque changed the rating from negative to neutral and added the following:

I'm changing my rating from negative to neutral since they FINALLY refunded my money.
Neutral clanross
(5 reviews)
On Jun 6, 2015, clanross Lanexa, VA (Zone 7b) wrote:

I have ordered twice from Rogue Valley. I love their selection and I got 12 roses from them last year -- all of which are doing well. I am very pleased with that order. However, I ordered a custom root, waited a long time and then got an email that it was available. I paid it ($42) and waited over a week and then sent an email to inquire. A woman (not Janet) called back and told me it was not available and asked if I wanted a substitute. I opted for a refund. A week or so later I got an email advertisement, and there is the rose I had ordered under the heading of "restocked favorites." ??? I called, ordered it (at the regular price) and waited. Then I got another email saying it was not available. I called again and ended up talking to "Janet" who was exceptionally nice and said that though they did not have a rooted cutting available, she might be able to send me a sucker from the mother plant. I was happy to accept. A few days later, another email saying it was not available. ??? Here we go again... I wrote back and reminded "Brooke" that I had talked to Janet about the sucker plant. She got back to me and said that it had been worked out and all was well. Yesterday I got a huge, leafy Felicite Parmentier sucker. It really looks great. So..... while I have had a great experience growing their roses, the "waiting list" system is awkward at best. Don't give up, and best results if you are able to talk to "Janet." :)

Neutral gennyga
(6 reviews)
On Aug 19, 2010, gennyga Decatur, GA wrote:

Yesterday I received six bands from this nursery. Let me just say that the packing of these plants was ridiculously excessive. I nearly killed them trying to get the tape off of their pots. I spent a good half hour trying to free them from this overkill of taping them to the box, each other, and the plants themselves. Invest in some reasonable form of packing, especially when you charge an inordinately high cost for shipping. (Take a clue from Santa Rosa Gardens - they have simple, quality packing and don't charge for extra for it).
The bands were reasonably healthy - especially the New Dawns - and Blossomtime had a bloom on it. However, the others are a little wilted, but I will reserve judgment as it is late in the summer. We shall see . . .

Neutral stone_garden
(5 reviews)
On May 6, 2010, stone_garden Burtonsville, MD wrote:

This was my first time ordering from Rogue Valley Roses so I will leave the rating neutral for now. For me, they were a pricey splurge on two favorite oldies that I once purchased at a third of the cost (sigh) - but they were the only place I could find the old miniature "Strawberry Swirl" and I ordered an old favorite "Medallion" as well. Did appreciate the VERY careful packing - these are bands and the miniature seems like what I typically receive, a healthy cutting with buds and new growth that (hope) will fill a pot by summer's end. The hybrid tea was smaller than I would have expected (10" or so) but seems healthy enough. Will carefully grow these on in pots as per enclosed detailed instructions. The price (for me) was high but at least there are nurseries preserving old varieties in a world swamped with "Knockout" shrub roses. Will change rating when I have more information as to the amount of roots, for now these are resting after a long trip - but yes, for now I would say feel confident if purchasing from these growers.

Neutral Lucy11
(3 reviews)
On Sep 24, 2009, Lucy11 Encino, CA wrote:

First time buyer. I ordered 4 bands. Packaging-great, shipping-fast, customer service-superb, merchandise-not so much...Cuttings is a better phrase than bands to describe them. I could overlook the size but the invisible "presence" of root system is a more serious issue. I'm crossing my fingers...I'm hoping that their class strength (Alba, Gallica and Damask) will pull them thru.

Neutral michelleyk
(3 reviews)
On May 4, 2008, michelleyk Whittier, CA wrote:

This was my first experience with band roses( and ordering plants online), and honestly, I was pleasantly surprised!
The roses came healthy, happy, and even blooming (i nipped that in the bud...haha).
The communication from Rogue Valley Roses was friendly and helpful, the website has a great search feature to find the exact rose you're looking for, and their prices are very reasonable!
I look forward to ordering from them again!

On April 9th, 2009, michelleyk changed the rating from positive to neutral and added the following:

Well, after a year, my band roses are slightly stunted and 3 have simply died. My other roses (including some bare roots purchased a month ago) are flourishing happily under the exact same conditions.

I don't think that I'm cut out for growing band roses. While I was very excited to find Paul Barden cultivars, but unfortunately since they're so delicate and small they simply don't do well for me.

If they ever make the Paul Barden roses available in bare root or 5 gallons I may make another attempt, but not at this time! :)
Neutral Thesniffer
(1 review)
On Jan 31, 2007, Thesniffer Saint Petersburg, FL wrote:

My first time ordering from Rogue Valley went smoothly, good website, good service.

I am a bit disappointed in the size of the bands however. Only half the diameter of a pencil and one with no signs of new growth, the other three do have some new growth buds. I'll buy from there again, but the bands should be a last resort only option.

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