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|On Jul 31, 2012, rockbottombirds Cleveland, GA wrote:
I purchased a Hatchery Suprise from Cackle and so far this has been the best experience that i have had with a hatchery! I recieved 36 baby chicks and 4 Turkey. I recieved my birds on July 25 and it has been 6 days and everything i got was alive when i recieved them and they are still doing great! I will for sure be ordering the Hatchery Suprise again and any other breed i may need! Thanks Cackle
|On Jul 25, 2012, gwhand42 Park City, MT wrote:
We ordered our second batch of chicks from Cackle, and couldn't be more pleased. This was our first mail order of chicks and were hoping for the best, and we were not disappointed. They are all doing great, except for one we lost due to our dog. The customer service department was friendly, and timely in notifying us of our chick's arrival date. The only thing I would have changed is the ability to pick our ship dates. But they came in the time we were hoping for anyway. I like the fact that you can order a smaller number of chicks,15 instead of 25, and their shipping rates were fair. We will most likely order again.
|On Jul 23, 2012, heiz441 Climax Springs, MO wrote:
As a past customer of Cackle Hatchery, I would like to add a comment. I have dealt with them before and find the the transactions to be very fair. The one thing that some people don't seem to realize is that ordering poultry through the mail is different than ordering say- a book. While books are stored in warehouses and can be replenished whan the supply gets low, so that everyone can receive their book the day they were promised; the same cannot be said for poultry that is booked sometimes months in advance. The old term 'Don't count your chickens before they hatch' applies here. There are many variables here (power failures, infertile eggs, equipment failure, weather, packaging flaws, etc). All hatcheries have to deal with these problems. The people at Cackle do an excellent job to deliver as promised.
|On Jul 21, 2012, stdwht Meadow Bridge, WV wrote:
I ordered 15 pheasant checks. The ordering experience was very nice. The company rep was very helpful on the phone. The chicks were shipped on the date they gave me. Then the Post Office lost them. I called Cackle and they promised to make it right with me. I found them in another city the next day. Went and picked them up, expecting all of them to be dead or dying. I had a total of 6 lost, thanks to the postal service, not Cackle. I called Cackle to let them know and within a few days they had credit my account for my lost chicks. Great customer service! The remaing chicks are doing absolutely great at over 2 weeks of age now. I will order from Cackle again!
|On Jun 29, 2012, ladymustang Maplesville, AL wrote:
On June 1,2012 I placed an order over the phone for 15 Easter Egg Pullets, 5 Black Australorp pullets and 5 Speckled Sussex Pullets ( they was the only place that could ship all 3 breeds the same day). When I asked when could I expect to get them I was told I could get them on Wed. June 6. The Post Office called me on June 6 to let me know my chicks was in. I received 27 chicks ( my extras was 1 each of the breeds I had ordered 5 of.) All of my chicks are doing great and will be put on the ground in the next week because they are out growing my chick coop , They are almost fully feathered now and come running when I feed & water them.It has been many years since I ordered from them the last time but I am very happy with my order.
|On Jun 19, 2012, greg2008 Friendship, ME wrote:
this was my first time ordering from cackle hatchery, they were very polite and eager to take my order, i ordered 25 americaunas/easter eggers, i received my order in less then a week! this was the quickest i had ever received chickens from a hatchery. i live in Maine and was curious as to how the baby chicks would take the long trip but there was 26 healthy chicks all peeping when i picked them up at my post office! there was not one single casualty! the chicks also look exactly as cackle had pictured them on their site with nice tuffs/beards and a great variety of colors. i just wanted to post my experience with cackle because i think maybe not many of the positive experiences make it here, when everything goes good most people will not post here, but when something goes wrong they probably will
On Jun 19, 2012, Cackle Hatchery responded with:
"On Jun 20, 2012 12:03 PM, Cackle Hatchery responded with:
thank you very much... What you said is very true. We get many, many emails about the happy experiences but of course they don't make it to the forums. Again, Thanks"
|On Jun 13, 2012, Piroco San Juan, PR wrote:
Hi. Just wanted to say that 2 weeks ago i placed an order , over the phone, for 13 naked neck īturkenī (or as we call them here ®Pirocoī)pullets and 2 roo. I was told my order would be ready to ship on june 11, 2012. That day i received an email confirming shipping. Today, june 13, 2012 i received a call at 6 am from the post office, telling me the chicks had arrived. I drove to the post office and all the chicks were great. The even sent one more, so i ended up with 16. Almost 8 hours after receiving the chicks they are all right. This is great considering the chicks traveled from Lebanon, Mo to San Juan, Puerto Rico! Thats a lot of miles if you asked me!!
|On May 30, 2012, Pastor_Mark WELDONA, CO wrote:
All I can say to everyone is that I am TOTALLY PLEASED and 100%satisfied with my business with Cackle for the past TWENTY YEARS+. I have ordered everything from silkies to guineas and never had a problem, and even when I would change my mind three times on an order they were polite, to the point, and never disrespectful. So, with some of the reviews I have read I am not sure what happened or who they talked to, but my experience has been nothing but professional. Further, their stock is not inbred and weak, the Ameraucanas in particular are VERY much to the national standard and have great tufts and pea combs, and the guineas have proven themselves over and over to be the toughest I have ever bought. I have ordered "sale" guineas from another hatchery only twice to have them either die of the cold or whatever disease they came with. Guineas from Cackle were turned LOOSE after only three weeks, went feral, and we lost perhaps five to predators out of 50 of them--they all made it to maturity in the wild here in northeastern Colorado. My silkies I ordered once in 2000 I had for over ten years until the final white hen breathed her last after many many eggs being laid. I still have decendants from those birds running around! Thanks Nancy and staff--I could not be more pleased. Reverend Mark Shaver, Colorado.
On May 30, 2012, Cackle Hatchery responded with:
"On May 30, 2012 12:20 PM, Cackle Hatchery responded with:
Thanks to everyone who are posting the positive messages here. We do appreciate it. Our staff works very hard to please the customers. and our breeding program people stay on top.....The most problems we have are with postal delivery.... you all know what the post office is doing....you can help by going to usps
On May 30, 2012 12:21 PM, Cackle Hatchery added:
I see i misspelled some words. sorry."
|On May 25, 2012, EdenCamp Waynesville, MO wrote:
People I know that helped me get started in poultry get most of thier stock from Cackle. I also picked up a dozen chicks and 8 cornish X's from Orshelins who carry Estes Hatchery stock. All have done well and are growing out nicely. From first hand and reviews there were a number of positives for good/superior (hatchery) type for several breeds I was intereested in.
|On Apr 26, 2012, wolfwillow wrote:
Posted on April 16, 2012, updated April 26, 2012
On April 16th, 2012, wolfwillow added the following:
Our giants are very busy, growing and content. I would order from Cackle Hatchery again.
On April 26th, 2012, wolfwillow added the following:
Very pleased with our order from the hatchery, all the chicks are thriving, will order again from Cackle.
|On Apr 13, 2012, lbell912 Otterville, MO wrote:
I have ordered from cackle hatchery on two occassions. Always receive on time, all chicks alive, extra chicks in order. First ordered two years ago for Buff Orpingtons. Latest order for meat cackles. Just received current order of 100. Received 106 chicks and 3 ducks. These are great folks to work with. I have no complaints.
|On Mar 23, 2012, Paintchik Nashville, TN wrote:
I am a first-time chicken buyer/owner, and I called Cackle to place an order on 03/07/12. I placed an order for 5 Australorps, 5 Buff Orpingtons, and 5 Light Brahma chicks. The lady I spoke with initially was a bit clipped, but pleasant enough.
|On Mar 5, 2012, IdealisticRoo Canon City, CO wrote:
I ordered by phone and was given a ship date, which was the date they shipped on. 100% arrived alive! The assortment had a great variety, which had obviously been chosen with care.
|On Mar 1, 2012, WyomingZoo Riverton, WY wrote:
My experience with Cackle Hatchery is a positive one. Last spring, we ordered 20 surplus rare turkeys, 5 Black Breasted Red Phoenix, 5 Silver Laced Polish, and 5 Partridge Cochins. My 4-H kids were thrilled will their little friends and I have been very impressed with the Hardiness of the turkeys. One did die within a few weeks and one was killed by a dog a few weeks ago, but other than that, they have been really hardy birds. We have eaten a few and were really impressed. My daughter took Grand Champion with her BBRP in her class and my son took reserve with his Polish in his class. We had a slight problem with the shipping dates, the turkeys had to be shipped later, but they called me about that. We did receive some Golden Duckwing phoenixes by mistake, but they have been so great about that, too. The cochins are great layers, but did not excel in the county fair. We are definitely ordering from them again and have encouraged others in our 4-H club to do so as well.
|On Feb 12, 2012, ottobb Rapid City, MI wrote:
Posted on February 12, 2012, updated February 12, 2012
On February 12th, 2012, ottobb added the following:
I mean heritage turkeys, and they sent one extra.
|On Feb 10, 2012, r0zeep0zee Durham, NC wrote:
We received 50 (plus the 2 extra) Cinnamon Queens in the mail yesterday morning. Over the next 30 hours, we lost 15 of them. Now that I've read this negative feedback, I have no doubt that we will lose more. I will not use this company again.
On Feb 10, 2012, Cackle Hatchery responded with:
"On Apr 26, 2012 3:45 PM, Cackle Hatchery responded with:
Did you call us to discuss this issue? The only way we can handle a problem is if you phone. Thanks"
|On Nov 23, 2011, Julieschmulie Kansas City, KS wrote:
I ordered 15 Cornish Cross broilers that hatched Oct 4th. I received the chicks the next day at the post office, all 15 plus one extra were alive and well. All were healthy and made it to slaughter weight without any problems whatsoever. I had good customer service when I called the hatchery, no problems placing my order and they called the day they were shipped to let me know my order was en route. My experience with Cackle Hatchery was positive, and I look forward to doing business with them again.
|On Sep 4, 2011, rainbowsilkies Fenton, MI wrote:
I called before I ordered and asked if their Delaware met the APA standards as far as leg color and markings. I was told yes, definitely. I ordered and the Delaware chicks all had green/gray legs. Many died on their way, the rest were weak. I worked them for a day, then that night put them with my 4 day old silkie chicks so the silkie chicks could continue teaching the Delawares to eat and drink. All of my silkie chicks became ill within a couple of days from Cackle's chicks and died too! Cackle's chicks have a nasty something, most likely a mycoplasma because it had to be egg transferred, and it killed my chicks. Their chicks continued to die off and on, and were not worth the silkies they killed! I would never recommend ordering from Cackle to anyone. I've raised poultry for 48 years and never had hatchery chicks kill my chicks until Cackle's. I'd avoid them at all costs. Cathryn
|On Aug 18, 2011, ruthann1 Potts Camp, MS wrote:
we ordered a total of about 40 golden comets and 15 bantams and some of the sex links. all the bantams died within 2 months and i have lost all but 6 of the comets. the 2 roosters died and i am now having the checked by my vet to see what is going on. when all the bantams started dying, and i talked to them, they couldn't send me any replacements, but credited me. we have ordered for a few years from cackle and never had problems until now. We have lost $300.00 worth of chickens. When I first told them about the chicks dying, it was said, i must be doing something wrong.I was raised on a farm and know what to do. then i was told i had them to hot or to cold. Been doing this many years. The few I have left are not growing and I was told they would lay eggs early. Well, still waiting.
|On Jul 4, 2011, womacks4 Garden Valley, CA wrote:
Posted on June 21, 2011, updated July 4, 2011
On June 21st, 2011, womacks4 added the following:
We are three weeks (+) into raising our Speckled Sussex chicks. All are very active and healthy. The cockerels are assertive, stout, and solid birds. The pullets feather out much faster. While not as heavy they are very alert and active. Only possible negative is the disparity in the size of some of the individual cockerels which I am sure is simply a product of genetics. So far we are very pleased with both the breed and the hatchery.
On July 4th, 2011, womacks4 added the following:
Our chicks are feathered and doing well. We do note that all of the chicks have many solid white feathers, some as much as 20% of the body. Front of the neck, full chest. and belly. This does not conform to the Standard for the Speckled Sussex. If you are seeking brood stock or want to show, you will probably need to go elsewhere for this breed. On the other hand if you simply want a good healthy chicks that manage well and handle easily these are great. My pullets eagerly fly up to my hand to be taken out to forage daily.
On Jul 4, 2011, Cackle Hatchery responded with:
"On Jul 25, 2011 5:08 PM, Cackle Hatchery responded with:
Let us know how they turned out.
|On Jun 16, 2011, EldridgeBrawner Hagensborg, BC wrote:
One of a few Hatchery's that have Old English Game Fowl Standard. I recieved 5 of 3 varities of straight run. Cuckoo, Silver Duckwing and Brown Breasted Brown Red. The chicks were shipped 4-6-11 and arrived alive and ready to eat and drink....and they still are! Being my first Old English Standard I couldn't decided which I would prefer. I am loving the size and color of the Silver Duckwing (2 rooster, 3 hens) but like the attitude and aggressiveness of the Cuckoo(3 rooster, 2 hens). Gonna make it hard to decided what variety I will order from them next. Thanks Cackle Hatchery, E. Brawner
|On May 23, 2011, Melodyfreckles Valles Mines, MO wrote:
Posted on December 2, 2010, updated May 23, 2011
On May 23rd, 2011, Melodyfreckles added the following:
I ordered again and am very pleased got a total of 131 and all arrived alive and healthy :)Thanks again Cackle you guys are doing a wonderful job!
On May 23, 2011, Cackle Hatchery responded with:
"On Dec 31, 2010 4:24 PM, Cackle Hatchery responded with:
Thanks for your kind words. Nancy"
|On May 23, 2011, Vivianne1 Lincolnville, ME wrote:
Posted on May 23, 2011, updated May 23, 2011
On May 23rd, 2011, Vivianne1 added the following:
I have noticed that people that had posted after I had posted had ordered more birds then me. They also ordered a month later then I did and yet they received in the chickens they ordered and I didn't.
Cackle how can you do that???
I honestly thought that I was ordering from a reputable company!
On May 23rd, 2011, Vivianne1 changed the rating from negative to neutral and added the following:
Now that I was finally able to get a person on the phone. I will now switch my rating to neutral. They explained to me that they had lost some hatchers and they gave me the option to switch my order so I can get it sooner. For now I will go with neutral until I see the end result. Hopefully, I will be able to change my rating to positive!
|On May 22, 2011, stoutm9 Newman Lake, WA wrote:
I ordered my chicks from Cackle Hatchery before I found the reviews on here and was terrified after I saw all the negative reviews but it was to late to cancel and so far I am very happy I didn't! I got the 10 chick pullet special with 5 golden-laced wyandottes and silver-laced wyandottes it was the only place that I could find that offered both in such a small order. I called the post office a couple days prior to let them know I had ordered them and she informed me that she would call me around 6:15am the day they arrived. True to her word I got my wake up call and actually asked her if they were peeping because I was freaked out after reading some of these reviews. She said yes that she believed them to have all made it as there was no bad smell coming from the box. I ran down and got them and I opened the box to ten little babies that were all alive and thus far seem very healthy not to mention cute as heck! Got them into the brooder and they were active right away and ate and drank like champs. When I looked at the way they packed them it had a little straw nest to keep them insulated, some green gel stuff that I believe was a vitamin/water supplement and chick feed in there. While there may have been issues for some in the past thankfully my experience so far has been good!
|On May 22, 2011, acrossthebranch Rochelle, GA wrote:
I also wanted to comment because usually the negatives are the ones who speak up. I had a great experience with Cackle. I ordered my 31 chicks on April 30. I got an invoice and ship date on May 9, which was less than the 10 days they request for processing. My ship date was May 16. They called me on the Saturday before, and my answering machine was off, so I called them on Monday. The line was busy the first time, but the second time I tried I spoke to a really nice woman who explained that my order would be shipped May 18 instead of May 16. They had notes on my account about calling me and getting my fax machine. She was very nice and very helpful. I got 33 chicks (2 extra) on May 20. Almost three days later, they are all alive doing well.
|On May 18, 2011, Gery1 Mount Vernon, IL wrote:
I feel I should post a review of Cackle Hatchery because reading the reviews here almost stopped me from ordering from them. I wanted Ancona ducks and most hatcheries don't sell them, so, I went ahead and ordered them anyway. This was my first order from any hatchery, but I can't imagine another hatchery doing a better job. I ordered 15 ducks, online, on Thursday, May 12. Received a call from them on Monday, May 16 asking if I would like the ducks sent out. I picked the ducks up at my post office Wednesday May 18. All 20 ducks that they sent me, the 15 that I paid for, and 5 extras, arrived fine, and now, 17 hours later, are doing well. I would order from them again if this experience is the norm.
|On May 15, 2011, tammi_darren Evensville, TN (Zone 7b) wrote:
I had purchased a fair quantity of assorted baby birds from Cackle Hatchery several years ago - my father & I owned a pet store, and we did the whole "Easter thing" each & every year. Colored assorted chicks, assorted ducklings, baby geese..........even a few turkeys. Usually a total of anywhere from 200-300 total birds. Everything always arrived in great condition, and when expected..as promised.
|On Apr 28, 2011, dstireman Grawn, MI wrote:
I so wish I had visited your site before placing an order with Cackle Hatchery. Never again.
On Apr 28, 2011, Cackle Hatchery responded with:
"On Apr 28, 2011 7:58 PM, Cackle Hatchery responded with:
would you please contact Cackle Hatchery. I want to discuss this with you and see what happened. Nancy Smith owner"
|On Apr 11, 2011, bmitchell Portales, NM wrote:
I had an excellent experience with Cackle and will be using them again to order my guineas. I called about a billion times before getting through, but I was lucky enough to get Jodi to handle my order. She was extremely pleasant and helpful. I ordered 15 buff orpington pullets and 1 cockerel. They arrived on time and in excellent condition. They are growing very well. I could not be happier. When I do call to place my guinea order, I only hope that Jodi takes my order again. Very pleased with her service. Overall great experience!!!
|On Mar 29, 2011, jerryp1947 Round Rock, TX wrote:
I had a very positive experience with Cackle. I ordered 15 chicks, 5 each of 3 different breeds.
|On Mar 26, 2011, OrangePower Fletcher, OK wrote:
I ordered 25 Golden Duckwings,25 Wheaton, 15 Red Cochin, 15 Buff Cochin and 15 White Cochin chicks from Them Last Year in April. Every Single Golden turned out to be so far from Golden Duckwings that it is laughable. The hens looks like a cross of BB RED AND White and Roosters Look like a RED Pyle & Silver Duckwing cross. Wheaton Hens all have black stripes on their necks and the roosters are so so. The Red COCHINS have almost zero feathers on their feet and sharp pointy tails. When I called them about the Golden and WHeatons they were rude and the Supervisor told me to deal with it and that they knew their Goldens had a problem last year but will not offer any kind of discount or refund. Cackle is a Joke and they should not be in Business. DO NOT USE THEM
|On Dec 31, 2010, FarmerChick Danville, VT wrote:
I ordered chicks, guineas and turkeys last spring. I had to move the order back a month or so after I placed it and they worked with me and never once complained. All my birds arrived happy and healthy and I've had them six months now and all are doing well. Just placed another order for this coming spring because I had such a positive experience. I'll add my birds had to travel from their hatchery to New England. I think they did a great job.
On Dec 31, 2010, Cackle Hatchery responded with:
"On Dec 31, 2010 4:23 PM, Cackle Hatchery responded with:
Thank you for your kind words. Nancy"
|On Sep 24, 2010, DeepFryed Jefferson City, MO wrote:
Purchased Australorp pullets, Black Jersey Giant roosters, and Royal Palm turkeys from Cackle Hatchery this July, 2010. Ordered to be picked up at hatchery. Order was ready and all birds were "very" healthy. They have grown well and becoming BEAUTIFUL bids. Had a POSITIVE experience with Cackle. Would definitely do business with them again.
On Sep 24, 2010, Cackle Hatchery responded with:
"On Dec 31, 2010 4:24 PM, Cackle Hatchery responded with:
Thanks for your kind words. Nancy"
|On Sep 17, 2010, LEF3 Eugene, OR wrote:
If you care about your delivery date, pick a different hatchery! I ordered $200 worth of chicks on Sept 1. They charged my credit card immediately and said they would ship them Sept 13. So I spend all this time and energy getting ready for them on Sept 14 and warming up the brooder house overnight, but they don't arrive Sept 15, so then I have to make arrangements for someone else to go get them and settle them in on Sept 16 when I have jury duty, but they still don't arrive. So we call Cackle and find out that they didn't have enough to ship on Sept 13 (but didn't bother to call or email and let us know) so then, without asking us, they were going to ship on Sept 15, but they didn't have enough then either, so now they were just about to call us and change the ship date to Oct 4. I say, "What, are your chickens taking a 2 week vacation?" They say, "no, it is just too complicated for us to change the ship date on all the orders that came in after yours, so we are just moving you to the end of the line." They thought they were being so generous to offer me a full refund! Which I took after I placed an order with Ideal Hatchery today for a Sept 29 ship date. Cackle Hatchery's IT is obviously not up to speed if they can't notify customers of actual shipping dates and ship orders in the order they were received like all other online companies I have ever used. In the case of live chicks, the customer NEEDS to know and approve of the ship date more than for almost any other item you might order online.
|On Aug 22, 2010, Spriggin Selma, OR wrote:
This was my 1st order with Cackle; 3 varieties in small numbers. They arrived cute and perky but 2 days later 1 suddenly died. The rest have continued to thrive, (except for the 2 which were murdered by a skunk that tunneled into their house). They are growing into beautiful birds that love their real free-range lifestyle and the companionship of elder "aunties". There is only 1 rooster out of 25. He can be chicken 'wing candy'.
|On Aug 17, 2010, 2940lisa Kansas City, KS wrote:
I ordered 2 types of Show Chickens for my daughter. The chickens were to arrive on July the 28th. We went to the post office and asked if our chicks had arrived Thursday,& Friday, we called Friday to see if they had been shipped, they said "yes" Saturday morning we went back to the post office, still no chicks. We then called the hatchery again to see if they had been sent. They said "yes". We were so upset that maybe our baby chicks we dead somewhere we started calling post offices in between the hatchery and our house. We spent hours on the phone. I called on Monday and they said "oh, sorry we are out of your chicks and they were never sent." I was relieved to find that my chicks were not dead. They were to be shipped on Wed. I called Wed. morning to see if the chicks had been shipped and the girl said "I don't know, the paperwork is not in this office." That is when I got angry. After telling her how unprofessional I thought things were she put me on hold and found out that my order had been shipped. The chicks arrived the next day and one of the chicks had a broken beak. We tried to keep it alive, but it died. They turned something that was suppose to be fun into something awful. Don't buy from these people, they don't have it together. I usually buy from Mcmurry and will continue to do so from now on.
|On Jun 27, 2010, tcaudle Lexington, NC wrote:
Posted on June 10, 2010, updated June 27, 2010
On June 10th, 2010, tcaudle changed the rating from neutral to negative and added the following:
I HAVE CHANGED MY STAND NO LONGER NEUTRAL: As I read the latest comment on Ecoli in the hatchery I will stand behind that 100% because many of my chicks have died off and all the chicks/turkeys I have hatched have been dying off since I introduced them with the few remaining Sultans I ordered from Cackle in MAY 2010. My weak goose I got (cull) has died and my other two will likely follow. This hatchery will soon be closed down because of their lack of customer service and lack of making sure they have the best quality. I have learned that maybe cheaper means cheaper and not a hatchery trying to help consumers have healthy flocks that produce and and live a peaceful life. I was very upset to find that they send geese that they KNOW are weak/sick and now to find that they will send a whole order knowing they are weak is very discouraging. DO NOT BUY FROM A HATCHERY THAT IS CROOKS AND WILL NOT HELP ITS LOYAL CUSTOMERS (USE TO BE LOYAL) WHEN THEY ARE AT FAULT. TO THIS DAY I HAVE NOT HEARD ANYTHING FROM THEM ABOUT MY PROBLEM. WILL NOT EVER ORDER FROM AGAIN!!!!!!!!!!!
On June 10th, 2010, tcaudle added the following:
TO ADD TO JUNE 10 COMMENTS
Sorry I did not say that the goose that died did not grow much maybe 1/3 the size of the other two when she died; she never put weight on and would lay around. Also all of my silkies have died one by one till they were all gone. I know something is wrong with the chicks from cackle because my friend got 5 of the silkies I ordered the day they came in and his all die like mine along same time mine did. He was only raising those five with nothing else first time ever raising chicks. I have 2 geese (sick) and 12 sultans (sick) and all of my new hatched turkeys (8 of 10 eggs hatched and they all died with in 3 days of contact with sultans). I could not treat with any antibiotics, did not help at all.
On June 27th, 2010, tcaudle added the following:
I have contacted my local agricultural extension office and they were helping me with finding why my birds were dying. Before we could get information on a necropsy I suffered from all of my grown chickens and about 80% of all my young ones dying. All of my turkeys but 1 has died and the ducks and chickens have died. All I have left are my emus and a few SICK birds. I am taking all of my live birds to get tested except the emus to find out what happen and to start over next year after a long process of disinfecting my premises from this horrible disease from cackle. I got a phone call from Nancy, but I ignored it due to being advised not to make this situation worse by the state AG office. And the fact I am not happy and it is not advisable for them to get me on the phone. If they would have been more help and have more concern I would not feel this way. STAY CLEAR OF CACKLE. If my findings from the test are negative I will humbly apologize and back down.
|On Jun 13, 2010, NEK5552 Sparta, TN wrote:
Posted on August 1, 2008, updated June 13, 2010
On June 13th, 2010, NEK5552 added the following:
I order another order from them I got them in may they where as great as always. I ordered 25 eygptan fay. The are all still alive and growing 5 stars all the way I am going to send off another order tommorrow. This is why you are my fav. hatchery.
|On Jun 13, 2010, ChickenFarmer20 Perryville, KY wrote:
Posted on June 11, 2010, updated June 13, 2010
On June 11th, 2010, ChickenFarmer20 added the following:
Interesting that Cackle Hatchery can take the time to make comments on this posting, which are untrue. I called on 6/8/10 at 2:29pm and spoke with Alisha (don't know if I'm spelling the name correctly). Explained the situation and requested a full refund. Was put on hold for nearly 20 minutes, and Jeff answered the phone. I explained the situation again, his response "TOO BAD, we DON'T do refunds" and hung up the phone as I was responding, "Good, will be more than happy to let you hear from the state and fed folks on this issue." YOU CANNOT SHIP SICK BIRDS, period. It is completely irresponsible stewardship to ignore a customer's repeated calls. Neither of these employees said or indicated anything close to "Hey, wow, we're sorry, we need to know about this." The attitude was TOO BAD SO SAD, WE GOT YOUR MONEY WHAT DO WE CARE? At least train the staff to ask for some sort of documentation when a customer calls in with dead birds. I was VERY clear that I had a necropsy report IN HAND and read what it said. The fact that I could tell the hatchery exactly what the problem was should have been an indicator that maybe I had some sort of proof and maybe they should ask. I was SHOCKED when they did not ask me to fax the copy, as I was ready to do so immediately. I have paid a lot of money to figure out this problem. I have raised poultry and bought from other hatcheries and NEVER NEVER had a problem. I've actually had hatcheries call and make sure all arrived OK. But these guys, good luck. And...I REALLY REALLY like the fact that they can comment in a public forum, but can't pick up the phone and contact me directly. But maybe so many people have had problems, they don't know where to start!! But as many calls as I've made, they ought to have a clue. It goes to professionalism and the lack thereof. And yes, they are very good at sales, which leads you to believe that you'll get good, healthy poultry. It's the slap on the other side, once they have your money that I didn't see coming. But, I am turning the matter over to the appropriate folks who can stop the shipment of sick birds. I am glad for all you who got good, healthy birds, luck is a good thing. But DO NOT buy from this hatchery.
On June 13th, 2010, ChickenFarmer20 added the following:
This is my last follow-up message to my original posting, but Iím trying to respond to everyone who has contacted me with similar issues, including sick and dying birds as well as the most recent hatchery posting.
What was sent with the chicks we got from Cackle is a parasite that causes Blackhead disease and associated ecoli and hepatitis. Like many of you, after trying to get some guidance from this hatchery, I chalked it up to bad stock and poor business practices and took them off my order list. When all that was dying were the chicks from the hatchery, we decided to isolate them and we tried vitamins, we tried wormer, and we tried antibiotics; nothing stopped the death. But, when members of my existing flock that had shared the chicken house with the sick birds, then we knew we had more than just weak birds or bad stock. It was my vet who insisted that I send out for a necropsy. My vetís immediate concern was the health of my domestic animals and most importantly my children who are highly interactive with the birds. While most bird diseases donít transmit to humans, some can, and that thought was enough for me to spend the time and money on a necropsy. My kids were going to show poultry this year and had spent a good deal of time getting ready, but we lost all but 2 of our show birds to this outbreak. Not only that, but I would not show birds that had been exposed to an unknown illness. Yesterday, we had to put down the rest of the flock that had been exposed to the sick birds. See, thereís no cure to this, the only way to stop it is to kill the hosts. I had isolated the dying birds (all from the hatchery), but had previously had them together, apparently long enough for the parasites to move to the those birds, so those that did not die, I had to put down. Now, I have to track down the only approved preventive for these parasites and treat part of my outside yard (and itís not inexpensive). I had moved the sick birds outside before we knew the problem, thinking that might help. So, I have to treat the ground because we have wild turkeys that come to the part of the yard I put the sick birds in. Now, the concern is spreading the parasite to the wild turkey population. While the parasite can live briefly outside the host, if it finds an earthworm to host it, itís good to go until the next bird host comes along, or it gets ground up for feeder. My farm was happy and healthy and humming along just fine until these ordered birds showed up, and then it was daily death. It was hard to know we had to put them down, but it was such a relief this morning not to wake up and have to deal with more death. The kids are safe, and back interacting with what we have left.
To respond to Nancy: Things happen for a reason. Yes, I am more irritated than you could possibly know about having this introduced onto my farm from your hatchery topped off with the completely absence of concern on your employee and sonís part for the situation. We can play Ďhe-said/she-saidí all day long. But at the end of the day, your hatchery handled my situation and those situations of many others very irresponsibly. I posted the information on this site and others at the urging of several local experts in poultry who felt that the poultry community needed to be warned about this situation. One of your posts indicates that there must not be a real problem because youíd hear from Ďthousandsí. The bottom line is that I called with a necropsy that points back to your hatchery and informed Alisha and Jeff of that fact. From a liability perspective and good stewardship perspective someone should have been all over it and bending over backwards to solve the problem and to alert other customers on a voluntary basis, regardless of who ended the phone conversation. You have my records and they are computerized because I can hear the typing on the keyboard every single time I call. But even if you have to search through handwritten records, seems to me that this situation would be enough to merit just a search as soon as possible. But, Iím not in here to teach you how to run your business or be a good steward of farm animals what's done is done, and you should already have that down. The reality of this situation is that NO ONE cared at your place until I made this posting, and the two initial responses provide confirmation. I guess by the time you posted your third response some common sense kicked in, I donít know. But, what I know is that other people in other states are having the same exact issues with the birds received from your hatchery and were treated the same way I was. What makes me different than the other negative postings, the people who chalked it up to a bad experience , and the people who donít even know this rating forum exists (a friend told me about it after I got the necropsy back), is that I have proof. Not one other person who has posted a negative response has received a posted response or apology or even an offer to fix the problems from you. ..and you know what? Neither did I. All I got was called a liar, and then a couple of days later, martyrdom because I had not responded how you expected. The only reason I am taking the time to post today is to directly respond to people who have contacted me, it was not to respond to you. But, I have chosen to respond to you in public because this seems to be the only forum that gets your attention. Iím sorry for my kids and my farm that this has happened, but the good that has come out of it is that a lot of other people arenít left in the dark wondering what happened on their own farms and I can do something to stop this from happening again.
On Jun 13, 2010, Cackle Hatchery responded with:
"On Jun 8, 2010 6:42 PM, Cackle Hatchery responded with:
This customer was being transferred to a company owner who started to talk to her and she hung up on him.
On Jun 8, 2010 6:45 PM, Cackle Hatchery added:
We do need information to pass along to our state office. If we had Ecoli in our birds , customers by the thousands would be having trouble, which is not the case. I have never heard of it, so we will have to talk to our state office
On Jun 12, 2010 12:28 PM, Cackle Hatchery added:
I asked for more information and have not received it. Alisha is out of the office for a few days. And in her defense, she is young and new and had to get an owner to talk to you. When my Son, Jeff, (50 yr, old) took the call, you told him some of the problem and he started to talk to you and YOU hung up on him. He kept saying hello, hello, and no one was there. Anyway, Alisha didn't leave the paperwork with your name where we can find. it. Will you please give me your name and I will be glad to talk to you.....Nancy Smith, owner. You may send me an email if you are more comfortable with that. "