Comments regarding Van Bourgondien Dutch Bulbs (dutchbulbs.com)Click here to return to Van Bourgondien Dutch Bulbs (dutchbulbs.com)'s listing.
|On Oct 12, 2013, jackstomatoes Grand Rapids, MI wrote:
Everything very positive! Bulbs I received were larger than advertised. I needed my items before the promised date because of surgery, called them with my request, and within 4 days received my orders, 10 - 15 days before the promised date. I have done business with this company many times before, and service had gone down until last spring. Now service is excellent, and so it the product. John
On Oct 12, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Nov 16, 2013 2:55 PM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you John, we appreciate your posting. Enjoy!"
|On Sep 19, 2013, carolmo Olathe, KS (Zone 5a) wrote:
Took a chance and ordered fringed coral lace gladiolus and a lavender daylily. The gladiolus bloomed pink - not coral (had several times before and know what the correct one looks like). Will not know until next year if daylily is also mismarked. Contacted them - they gave me a code to use with another order. Last year, black landini asiatic lily bloomed orange - they also gave me a code to use with next order (but the code did not work, so I did not order then). They do not refund. You must order more and get stuck with a shipping charge. Never, never again. Good grief - why can they not send the correct items? If the daylily is wrong too, I will be screaming.
On Sep 19, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Sep 20, 2013 11:32 AM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you for letting us know about the problem with your order. One of our customer service representatives will contact you for your account information and we will take care of these problems for you."
|On Sep 11, 2013, SeaMist Carlsbad, CA wrote:
I ordered 12 items in May and they shipped 8 of the items in June.
On Sep 11, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Sep 12, 2013 12:31 PM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
I am so sorry to hear about the problem with your order. One of our customer service representatives will contact you for your account information and check into this for you."
|On Aug 19, 2013, ppippin Ringgold, GA wrote:
I was looking for daffodil bulbs to order for the fall and reached this company's page by referral. It was July and they were running July specials. The problem began when i started looking at the different subtitles of the daffodils such as pinks and doubles. I found they had a buyers favorite and had a price and a buy button. When i went to the cart to look at what i had listed to purchase the number of bulbs in the package had changed. with 50 to 75 % fewer bulbs for the price quoted. I emailed the company and they offered me a special offer which was less than what was on the web page. When i called their customer representative offered no explaination or adjustment. This seems to be bait and switch at its worse and completely illegal.
On Aug 19, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Aug 23, 2013 8:59 AM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you for your feedback and I apologize for the confusion over the pricing on the web site. One of our customer service representatives will contact you for your account information and make sure this is taken care of."
|On Aug 14, 2013, highlassie95 Simi Valley, CA wrote:
My Grandmother, mom and I placed an order together. Here was our order and what happened with each flower/plant:
On Aug 14, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Aug 15, 2013 11:10 AM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you for your feedback we appreciate you letting us know about any problems you have with your orders. The Johnson's Geranium usually bloom a purple/blue color, they are not a true blue. The Splish Splash should have a purple color as well as the white. I will have one of our customer service representatives contact you for your account information and we can reship the items that did not perform as they should have."
|On Aug 1, 2013, Sos07 IJAMSVILLE, MD (Zone 7a) wrote:
I have placed many,many orders of all sizes over the past ten years.I have not even once had a bad experience .I am a member of Dave's garden and can not believe all of the negative reviews.I find their prices very good.I have always been sent what I ordered.
On Aug 1, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Aug 6, 2013 4:10 PM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you for your feedback. Happy Gardening!"
|On Jul 30, 2013, Cshewlett Deatsville, AL wrote:
I was SO disappointed with this company! I placed two separate orders, both in March the 8th and the 21st. The first was tuberose, summer cheer daffodils. Lord Lieutenant anemones. The second was Lord Lieutenant anemones, purple ranunculus and mixed ranunculus. The ranunculus was for my mother for Mother's Day. Well, Mother's Day came and went with no order arriving. The anticipated delivery date kept getting pushed back every week - finally in mid June I lost my patience because the order for tuberose was cancelled as they were out of stock. Really? You couldn't have figured that out 3 months ago when you put it on sale? So I sent a strongly worded letter letting them know they dropped the ball on the ranunculus, and seeing as I had already paid for the tuberose I wanted my money back. They did respond same day - and my money was refunded to my checking account the next day. My ranunculus order magically appeared in the mail 2 days later. However, they had substituted my anemones I wanted with blue and white anemones.
On Jul 30, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Aug 6, 2013 4:12 PM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
I apologize for the problems you had with your order. One of our customer service representatives will contact you for your account information and see what we can do to rectify the problem."
|On Jun 20, 2013, Lotusflame Murphy, MO wrote:
First, everything charged on credit card upfront, months ago. No one else does this, they charge as they ship. Second, shipping in mid June to St. Louis? It's pushing 100F; lilies in bloom everywhere here. Third, quietly updating statuses to 'cancelled'. No email, no offer of replacements. (Of course I still get a daily junk mail regarding their special deals). Stuff just out of stock, which I had to learn by going back to the catalog. It was not offered up as a cancellation reason. Fourth, $51 worth of elephant ears just dropped off the order. Of course, I was charged for them, but now they've apparently been cancelled along with everything else, not apparent on invoice. So, approximately $240 worth ordered, only $85 shipped. Amount credited back to my card does not match missing stock. Everything else now out of stock, almost all out lilies, and all my elephant ears. Got the beds tilled up and waiting, now too late to find good stock at local nurseries. NEVER AGAIN, I would rate them right there with Michigan Bulb CO, the 'dead stick' people. I don't care how beautiful the catalog is. If you can't provide the product, don't offer it. If indeed they are located in Ohio, I could have driven there in late April/early May and picked the stuff up. It would have gotten a proper start, although it remains to be seen whether the few items that we actually received are going to grow. Hard to say, now that the tender stuff has to face extreme heat. I would suggest a revision of the zones shipping schedule. But I will not be around next year to find out. Absolutely the worst online/mail order experience with a nursery, ever. I wish I had read here first, live and learn.
On Jun 20, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Jun 20, 2013 11:27 AM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
I apologize for the problems you have had with your order. We would be happy to check this out for you and make sure you are taken care of. One of our customer service representatives will contact you for your account information."
|On Jun 17, 2013, MartinAMc Des Moines, IA wrote:
I ordered from Van Bourgondien for the first time this year. My order was fairly small and late in the season (May 1), but everything was listed as in stock, and my order confirmation said the estimated delivery date was 5/15-6/5. One item, 3 egret flowers, shipped on time, but they failed to grow. Everything else was delayed. I received a couple of geraniums Friday, but I am still waiting for some hostas and irises. I just noticed today that the White Feather hostas which were the primary reason I placed this order were quietly canceled at some point. A refund was issued to my credit card, but since pricing information was not included in my order confirmation, I have no way to verify that it was the correct amount.
On Jun 17, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Jun 20, 2013 11:24 AM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
We appreciate you letting us know about any problem you have with your order. One of our customer service representatives will contact you for your account information and check this out for you."
|On Jun 13, 2013, DGRich53 Janeville, WI wrote:
I sent ihs company a rather sizable order on 5/1 and started getting "pending status" updates almost from the first day-moving the shipping date farther and farther into spring.
On Jun 13, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Jun 14, 2013 1:11 PM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
I apologize for the problem with your order. One of our customer service representatives will contact you for your account information and check into this for you."
|On Jun 12, 2013, AprilsWin24 Bowleys Quarters, MD wrote:
Posted on May 20, 2013, updated June 12, 2013
On June 12th, 2013, AprilsWin24 added the following:
Update: I was promised a refund was being processed and would be seen in 2-3 weeks. Well, its been 3 weeks and the refund hasn't shown up. I also just found out the lily's I ordered are also incorrect. They were supposed to be a lime green Trebbiano Lily and are instead a pale yellow lily.
On Jun 12, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On May 22, 2013 11:30 AM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you for your post. I apologize for the mix up with your order and there should have been a refund for the items you received incorrect. Also a reship should be processed for the wrong iris. One of our customer service representatives will contact you for your account information and take care of this."
|On May 3, 2013, 50Carrots Chesapeake Ranch Estates-Drum Point, MD wrote:
In October 2012 I ordered 145 fall planted bulbs including: Daffodil “Golden Ducat,” Irene Copeland , White Passion blend, and the Wild Flower Bulb Mix (100 mixed bulbs) which was not shipped. I called the company and the mixed bulbs were shipped right away. The first shipment also included a package of 10 Muscari blue- purple bulbs which I did not order. I planted them anyway and this spring ALL the bulbs I ordered and the Muscari thrived and bloomed. I was ordering bulbs for my White and Yellow Gardens, so I did not think I would like the Muscari and I planted them in another section near my roses. They have just been a delightful spring flower and a great pop of bright color considering the roses are just putting out a few leaves in the spring. Excellent customer service.
On May 3, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On May 8, 2013 9:35 AM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you for sharing your experience with our company. Enjoy your flowers!"
|On Mar 27, 2013, Lee21 Ann Arbor, MI wrote:
Posted on August 23, 2012, updated March 27, 2013
On August 13th, 2012, Lee21 added the following:
Still maintaining a negative rating. The company rep sent me an email to which I responded but never heard back.
I was supposed to get a refund for a plant when I called on 5-28 that has not come through. I got an email confirmation on 6-18 and called again on 7-19 at which point they said it's coming. Now 2.5 months later, still nothing.
Still have to deal with them regarding a second large order (many plants never even sprouted or were rotten on arrival).
On August 23rd, 2012, Lee21 added the following:
I dreaded having to call van B regarding my second order but finally had to bite the bullet. Half of the plants I ordered either did not produce buds (lilium), did not sprout at all (lily of the valley) or were DOA (Virginia blue bells). I thought now it is the end of August, surely they have their records straightened out (WRONG!) and that they can send replacement plants for fall planting (WRONG!). As far as I can tell, they are not making any attempt to transfer old orders (the last one I placed was in 5-2012 so that should have been under new management already!) and they are not honoring their warranty. So I was told today that they will not be sending replacements (even though the items are in stock for fall planting) and the only recourse is refund. But the refund is not fair exchange! First of all the prices have all gone up considerably. For example lily of the valley was $7.5 for 10 plants when I ordered them in 5-2012, now its $14.99, a 200% increase. So a refund will not buy me the same number of plants that I paid for. Second, the refund doesn't cover the shipping cost. Since I want to sever my relationship with van B ASAP, I opted for refund. We'll see if they actually post the refund this time.
Bottom line, I will NEVER buy from van B again.
On March 27th, 2013, Lee21 added the following:
It's spring and I am finally ready to use the credit that they issued me for $50.97. First I found I cannot use it online, so I had to call and waited for 10 min before someone picked up. Then they couldn't find the credit memo and put me on hold for another 10 min or so. Came back and said yes they found it but it was for $50.79. I said, it's a small amount but it should be $50.97 (it's the principle of the matter) - I can email them a photo of the postcard they send. The customer service person was a bit rude and said "if it is such a big deal, I'll take 18cents off". Well 18 cents here and there could amount to quite a bit. Besides, a company has to be honest to generate loyal customers. The customer service rep was a bit huffy for the remainder of the phone call (e.g. asking her if I will receive a confirmation via email... etc).
Bottom line, I am done with this company, new management or not. Plenty of other companies around.
On Mar 27, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Jul 19, 2012 10:33 AM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you for your posting and we apologize for any inconvenience. We are now under new ownership and a customer service representative will contact you for more information. Or if you prefer you can call us at 800-622-9997 and of our of customer service representatives will be happy to help."
|On Mar 26, 2013, vivianjp Chapel Hill, NC wrote:
I have spent the morning reading & making comments here. I now see that all my complaints have been due to Gardens Alive. Thank you for that information.
On Mar 26, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Mar 26, 2013 4:29 PM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you for your posting, Happy Gardening to you!"
|On Feb 17, 2013, flowerchild67 Athens, TX wrote:
I have ordered from this Co. for about 20 years. I have no complaints. Several yrs ago I was short one bulb in pkg of 5. I called and was sent a whole pkg of 5 bulbs. I have my usual spring order in process. Don't expect any problems.
On Feb 17, 2013, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Feb 19, 2013 11:50 AM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you for your feedback, we truly appreciate it. Happy Gardening!"
|On Oct 22, 2012, Netcub Bowling Green, KY wrote:
Ordered 48 Daffodil Bulbs. They Came exactly when they were supposed to come and looked Great. Called Customer service Once and they were very nice as well. No Problems here.
On Oct 22, 2012, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Nov 2, 2012 10:19 AM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you so much for your wonderful feedback. Happy Gardening!"
|On Sep 27, 2012, TropiTiki Murrells Inlet, SC (Zone 8b) wrote:
Posted on September 27, 2012, updated September 27, 2012
On September 27th, 2012, TropiTiki added the following:
I wanted to add that the positive rating is really for the company that I know, not the one now owned by Gardens Alive. I don't see myself ordering from them in the future because I can get better deals locally. Actually, you can get better deals from other online sources for pretty much everything they offer from all of their different companies. Gardens Alive ruins everything they take over.
On Sep 27, 2012, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Sep 27, 2012 10:16 AM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
I apologize for any trouble you may have experienced with any member of the Gardens Alive! family. Is there anything I can assist you with from a previous order from one of our sister companies? Gardens Alive! is now the proud parent company of VB and hopes to extend it's customer service to existing, as well as new, customers. Our excellence is evident by our new and repeat customers that have made us one of the successful and prosperous catalog and online gardening suppliers for 27 yrs. Please give us the opportunity to extend our world class service, or allow us to resolve any past issue you may have had with Gardens Alive! or any of it's member companies."
|On Aug 14, 2012, pyracantha San Francisco, CA wrote:
I know it's tempting to order from them with their discount incentives and I have been guilty of purchasing from them when I knew that I would be taking a chance but this year I have put myself on a K Van B. ban.
On Aug 14, 2012, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Aug 16, 2012 1:03 PM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you for your posting and we apologize for any inconvenience. We are now under new ownership and a customer service representative will contact you for more information. Or if you prefer you can call us at 800-622-9997 and of our of customer service representatives will be happy to help.
|On Jul 10, 2012, leegray Pittman Center, TN wrote:
I received the catalog in the mail yesterday for the first time. I had planned to place a substantial order this year for Iris's but after reading all the negative reviews I believe I will continue looking for another company. Thank you all for the heads up. Lee
On Jul 10, 2012, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Jul 19, 2012 10:58 AM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you for your posting and we apologize for any inconvenience. We are now under new ownership you can call us at 800-622-9997 and of our of customer service representatives will be happy to help."
|On Jul 7, 2012, mc003 Crown Point, IN (Zone 5a) wrote:
Posted on July 2, 2012, updated July 7, 2012
On July 2nd, 2012, mc003 added the following:
Just an update, it is now July 2nd and their response said they would have access to my account by June 30th. Still haven't heard anything. I'm starting to get a little dissappointed. I sent the an email with an attached picture showing the wrong daylily, hopefully that will expidite things a little? I had a similar issue with Schriener Iris(a mislabeled iris). However, their contact customer service page allowed me to send a picture of the Iris in question that still had the wrong label on it. I heard back the next day, with customer service saying they'd send the correct Iris at the appropriate shipping time. Here's hoping....
On July 2nd, 2012, mc003 changed the rating from positive to neutral and added the following:
Or not....according to the CS reponse, they are still in the process of moving...At least I got some sort of response???
On July 7th, 2012, mc003 added the following:
In hopes that they somewhat pay attention to customer issues on this watchdog website I'm including the email I sent today July 5, 2012 in response to no response.
"Hello once again.
It has been 5 more days and still no one has gotten back to me. Since you seem to be unable to find my records I sent a copy of my order confirmation from May 2011 showing I did indeed place an order with Van Bourgondien that included reblooming daylily 'Berrylicious', the plant in question. And once again I am attaching a photo of what I actually received. Of the two plants I received last year, one did not come back up and the other as you can see from that attached photo is not the variety I ordered. So if someone, anyone really, could RESOLVE my issue and not just tell me that I will hear from somone soon, because I have a different definition of 'soon'. If you were able to find my records you would see that I have placed quite a few orders with Van Bourdondien and from the wholesale site K. Van Bourgondien. I would hope my patronage would be more apprieciated.
I'm going to leave my rating as neutral for now, giving them the benefit of the doubt that they are indeed still having issues with customer records, but I'm losing faith quickly.....to be continued, 'soon'.
On Jul 7, 2012, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On Jul 19, 2012 10:37 AM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Thank you for your posting and we apologize for any inconvenience. We are now under new ownership and a customer service representative will contact you for more information. Or if you prefer you can call us at 800-622-9997 and of our of customer service representatives will be happy to help."
|On Jun 26, 2012, AnneH757 Virginia Beach, VA (Zone 8a) wrote:
I've purchased numerous plants from the K. Van Bourgondien company since Spring 2008, and have had no problems with their warranty if something didn't grow. I know how to grow plants, and know that plants are on God's and Nature's time schedule, not on any human's immediate gratification schedule.
|On Jun 6, 2012, tcthigpen Louisville, CO wrote:
Very happy customer! Quick service, recently ordered hardy geraniums and they arrived eight days later. In excellent condition, started sprouting immediately after planting. This is representative of my previous experiences with ordering from Van Bourgondien, as compared with negative experience with a competitor.
|On May 25, 2012, LeawoodGardener Leawood, KS (Zone 5b) wrote:
In late April I ordered 15 large trumpet lilies and 25 glads to add to my garden. The order arrived promptly and everything was in great condition. The glads are already up!
|On May 14, 2012, plantshopper Portland, OR wrote:
Wouldn't be surprised if they go bankrupt - lousy customer service. I had ordered in the past but this last year, a small order in the Fall 2011 didn't arrive until after Thanksgiving! Some of the tulips were rather small and a lot had mold. I planted them anyway and lo and behold, they were almost all mislabeled - lavender and purples tulips came up red with yellow edges, a purple mixture sported such a range of variety it was obviously the wrong bulbs. And some of the flowers were about 1 1/2" while others were normal 4" tulips. I sent photos this Spring in an email, pics from their catalogue and pics of what came up - and my auto response from the complaint was supposed to be answered in 3 days, 3 weeks later nothing has happened. So just avoid, shop instead at Brent and Becky's bulbs!
|On May 11, 2012, StacyP9 somewherein, IL (Zone 5b) wrote:
Horrible experience. I ordered three plants, a blue poppy, a canna and ranunculus. Shipping was delayed repeatedly. When the plants finally arrived I was shocked that someone would have the gall to pack them up to fill an order. There were two leaves on the tiny poppy. Both were gray black and rotting. They canna was a tiny shoot, also with two tiny leaves,with mold and rot. I've ordered plants on line for 20 years and I can honestly say this is the worst experience I have ever had.
|On May 4, 2012, WVsusie Corporation of Ranson, WV wrote:
I have ordered from this company for years, with mixed results. In early March, I ordered dahlias for a cutting garden and rhubarb among other things. I asked if the dahlias could be shipped soon as I wanted to start them indoors for earlier blooms. They assured me, yes. The were not received until 4/27. Same day, I got an email saying rhubarb no longer available. I noticed the refund was not posted to my CC. I googled the company for the ph# to call them and found all the bankruptcy info!!! Called them....on hold for 40 minutes....and when I politely explained that I was looking for a refund....CSR hemmed and hawed....and disconnected me!!! Called CC and they gave me a credit for the appropriate amount. I guess I won't be ordering 500 paperwhites for Christmas from them this year!
|On Apr 30, 2012, indamtns Kingstown, NC wrote:
I have read many of the most recent reviews and I thank those who took the time to type with such detail! I have had the same experience! I placed a rather large order, several of the items never came up, some even had mold when they arrived, and ever since I have been battling with "Mike" to get a simple replacement! They insist, rather "HE" insists that I am only entitled to an $8 credit (it should be more than $30) and then no matter what I choose for that $8, the shipping and handling is $8.75! I chose a $5 item and it's $8.75 for S&H even though the "postage" was only $3.10 on a box full that arrived! They're making you pay for the cost of the plant again yet they advertise full free replacement! I've written back and for at least 20 e-mails now and this "Mike" person lies and lies and lies. First he says he WILL refund the S&H then nothing for a month. Then he sent an e-mail stating "you will receive a letter with a pin number to be used for your credit in the mail." 2 months later, nothing came. I wrote again. He responded, "Sorry, I was really busy and had to work to get this resolved." Really? Another month and I finally wrote, "Just send me the pin in an e-mail!" He wrote back with a credit and pin and after I asked for the S&H credit because it's only fair, he wrote that he agreed and would. Three more weeks, nothing. I wrote again asking for the credit(S). He wrote back that my original $8 was there and another $2.55 for S&H! I asked where that number came from he wrote, "I had to beg to get that!"
On Apr 30, 2012, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
"On May 15, 2012 9:51 AM, Van Bourgondien Dutch Bulbs (dutchbulbs.com) responded with:
Where I come from stating company policies is not considered lying. I could publish the entire email string for you to see, I will not though, I know what it says and my manager knows what it says, that's enough for me to sleep well at night. This customer did get what she wanted in the end and then some; I don't see a follow-up from her though, funny eh? It's just another case of the squeaky wheel get’s the grease. Too bad customers that have good and positive things to say, rarely take the time to post them (I do see a couple of nice ones here, thank you); I guess they are content to wake up and smell the garden's fresh aromas and enjoy the blooms."
|On Apr 26, 2012, liawia Des Moines, WA wrote:
Last year, 2011, I ordered a number of dahlia bulbs and other plants from this company. Although the dahlias did grow except for one, out of the 5 that did grow, 4 were mislabeled and ended up being the wrong color, hot pink instead of shades of orange. This year, I placed an order on February 10, 2012 for some phlox and hibiscus, and just now received an email stating that the hibiscus was out of stock and that part of the order cancelled. (on April 26, 2012) I believe in 2nd chances, but this company will not get my business again.
|On Apr 26, 2012, eyfng San Gabriel, CA wrote:
Posted on November 29, 2011, updated April 26, 2012
On November 29th, 2011, eyfng changed the rating from positive to negative and added the following:
Based on my shopping experience with this shop in the last few years, I have noticed that the quality of bulbs are not good. Sometimes, they are not true to name.
I ordered serveral Glamini gladious on 2009, received initial shippment in 3/2010. The naomi and zoe didn't grow well, none of the naomi produced flower. Received replacement in 3/2011. Naomi turned out to be misty red instead of purple and white. Zoe turned out to be 9 in orange red and 1 in pale pink instead of peach and yellow.
Requested for second replacement. The sales representative Toni gave me the hard time for the replacement. She said they don't carry these colors. The items were already replaced once. The company is losing money for second replacement. The internet doesn't reflect the true stock of merchandize, they sometimes may still have stock in the shop, ...
Zoe is out of stock, I don't want to wait for another year to get the replacement, so I changed the color to Charlotte. Received replacement on 6/2011.
Naomi turned out to be pink, only 3 produced flower, but only one bloomed. The subsititution Charlotte have only 5 produced flower, but they didn't grow well.
So, I have neve seen the real Naomi. I totally waste time and money on Glamini gladious. I give up on them. I am good at planting gladious.
The first shipment of Charlotte on 3/2011 didn't grow well on the second year.
The German breaded Iris Pink Perfection, one turned out to be Edith Wolford in purple and yellow, the other one has not produced flower yet after one and half year planting. The Motherearth Iris, one produced a flower on the first year, the other one has not produced any flower yet after one and half year planting.
I usually made an order when it is 50% off, because their original price is almost double the regular price in the other places. Their shipping charge is always based on the original price which is very high.
I will not dare to place new orders with this place in future. Too much time on replacement or mjerchandize credit, it is not worth it.
On April 26th, 2012, eyfng added the following:
As the other said, STAY AWAY from DB due the following reasons:
1) payment in full before shipping
2) keep on delaying delivery date for spring items without notifying customers
3) products not true to name
4) refuse for replacements
5) NO response to customer email
6) long waiting time for telephone service
7) customer representative not honest, some are very rude
8) previously mentioned, high charges on products and shipping
9) previously mentioned, weak products take long time to develop
I ordered the Hosta White Feather last year; it is supposed to be shipped to zone 8 where I am living now in March this year. DB kept delaying the delivery date from 3/5 to 3/25, then to 4/25.
I emailed them in early April; the reply was that item will be shipped once they got it from the supplier in Holland. I emailed back to say that I don’t want to receive my spring item in summer.
Two days later, I received the shipment confirmation for the Hosta White Feature via USPS. How come suddenly they have the stock to ship to me?
I received one with ¼” of sprout and one with roots only with no sprout. I planted them in the self-watering container with new planter mix from Gardeners Supply to make sure that they will grow first.
I emailed DB to ask whether the one without sprout will grow or not, NO RESPONSE so far. However, it is producing sprouts now; I hope that it will be true to name.
The one with sprout is growing to an inch tall now. The young leaves are in green with darker green in the center instead of WHITE. The leaves are smooth without veins showing as the picture on the internet. Yesterday I checked the online product description on DB’s website, Dave’s Garden’s panfile and the other places that carry this product.
Dutch Bulbs online description:
“As it appears the leaves are completely white. With maturity, streaks of green begin to appear and lavender flowers rise from the top.”
Customer Comments and Reviews
Romi October 6, 2011
Hosta White Feather
My plant started out with white leaves now their green. Will they go back to white next spring?
The Bulb Lady Reply October 7, 2011
Hosta White Feather
Yes, each season the leaves start out white but as they mature they turn green.
Pictures showing in Dave’s Garden panfile are white first when just grow.
Breck’s online description:
White Feather Hosta: Unique white leaves are a welcoming surprise as they emerge in spring. As it matures, the leaves transform into a blend of green and cream. Lavender flowers illuminate your garden in midsummer.
I called DB yesterday 3 times to ask for replacement. After waiting for almost 10 minutes I hung up the phone for the 2 times. I called the third time, after waiting for 10 minutes, I was able to talk to a female representative.
Her answer was:
1) I don’t know when the leaves will turn white.
2) I can not give you the replacement because you have just received the items not long ago. (Item was received on 4/13/2012.)
3) We may not have the item in stock. You call back in June. We will send you the replacement if it is really not true to name by then.
I then emailed DB to complaint about this with NO RESPONSE yet.
I suspect that DB has never had Hosta White Feather in stock this spring; DB just shipped me another hosta. If the company is going bankruptcy, I don’t think that I will get the replacement next year.
As mentioned previously, the German Iris “Pink Attraction” ordered from DB took 2 years to produce flowers in purple with yellow instead of soft pink. The wrong color spoils my color arrangement for my German Iris flower bed. It is wasting my money and the time to grow the product. How can I ask for replacement after 1 year guarantee?
I will never have business with DB. Dear gardeners, please be smart to stay away from Dutch Bulbs.
|On Apr 24, 2012, Darkman27 Raytown, MO wrote:
I order 2 kinds of bulbs for my wife for Christmas 2011 and was told that the items wouldn't be shipped until January. I have since been in contact with them twice and still not delivery and its almost May.
|On Apr 16, 2012, smitty1931 Suncoast Estates, FL wrote:
Ordered dahlia tubers on Jan. 4th . As of April 16th have not received tubers. Terrible customer service! It appears the Dutch Bulb Co. has taken over. I wonder if they will honor my order? I ordered dahlias from Eden Bros at the same time and they were delivered March 21 and are up and growing.
|On Apr 12, 2012, NJgardener1 Oakland, NJ wrote:
Do not buy from this company. I ordered bulbs and they arrrived in terrible condition. This company requires you pay before they can ship (I should have known!). STAY AWAY from the Bulb lady!!!
|On Mar 30, 2012, Jeziej Fanwood, NJ wrote:
I had never ordered from any online retailer until last fall, when I moved into a new house. My first order was for a selection of Peony bulbs and a Peony tree. My order took around a month to get delivered, I planted them as soon as I received them and all of them except for one started sprouting around February. I added more soil last week to the one that was not growing up with the rest and it is now coming out. There are 9 bulbs total and I can say they are looking good. The cause of my neutral rating is that I was not aware they were facing financial difficulties to the extent of filing for chapter 11 and I placed three separate orders one of them with K Van Bourgondien. All orders were placed the last week of February and first week of March as I remember. Most of the orders had shipping dates on or about 3/28 or 4/4. On 3/28 after reading the reviews on this website I called to check if the orders were being processed. The customer service rep, was very nice and let me know what was going on, he said most likely the orders will be mailed around mid April. I expressed my concern in case the plants and bulbs were damaged due to the waiting time and he said the company was up and running and if I encountered any issues they would replace any of the plants. I had ordered Windflowers, Fern, Delphiniums, Cote D'Azur, Lilly of the Valley and other plants. I checked my orders online the day after calling them and most of the plants have shipping dates now on or about 4/28. That is a whole month which means I am now waiting for orders close to two months.
|On Mar 15, 2012, kilton DC,
Placed an order for some bulbs 2 months ago. The expected ship date was 03/14. On 03/14, the date magically changed to 04/14 -- without any kind of notification.
|On Feb 28, 2012, njdevilfan Virginia Beach, VA wrote:
Posted on August 14, 2005, updated February 28, 2012
On February 28th, 2012, njdevilfan added the following:
havent been here in a while. Placed a new order just today as it is warming up in virginia and I am getting spring fever. Asked them what the story was, they advised they had some financial difficulties, but are up and running stronger than ever. Cant wait for my dahlias and Glads. Was upset to think they were gone, but apparently they are not!! Yay!
|On Feb 26, 2012, Azurel Youngsville, NC wrote:
I would like to say a word of farewell to this company. They used to be so good when I was a beginning gardener, 20 or 30 years ago, when they were still based in New York. I ordered lilies from them one time and the bulbs were as big as small cabbages and their bulk prices were so good. I ordered from them every year and was nearly always pleased. I built up a daffodil collection and still have some of them, dug up & transferred to a new home, 11 years ago. Van Bourgondian, RIP.
|On Feb 25, 2012, HeidiNH Brentwood, NH (Zone 6a) wrote:
Posted on July 19, 2011, updated February 25, 2012
On February 25th, 2012, HeidiNH added the following:
Whoo. Bankruptcy, big surprise. So much for that merchandise credit I was offered for the anemones that never sprouted.
|On Feb 24, 2012, Scepter72 Casco, MI (Zone 5a) wrote:
They charge as much or more for their perennials than what I can purchase locally or on other websites. Their plants are extremely small, poorly packaged, and most don't survive the first 6 months. I would never purchase from this company again.
|On Feb 23, 2012, seagardener Southport, ME wrote:
Before attempting to order from this company, check my recent post on K. Van Bourgondien & Sons, Inc.. They are not answering their phones or e-mails and their websites are not accepting orders.