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Comments regarding Native Habitat

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  Feedback History and Summary  
8 positives
4 neutrals
3 negatives

Comments:

RatingAuthorContent
Negative gardenerbob
(1 review)
On Apr 17, 2004, gardenerbob Belleville, IL wrote:

Well, I have now sent this company 2 separate emails and finally tracked down a phone number (I think) and left them a message. I have received NOTHING back from them.... It is spring 2004 in my area and I am very interested in purchasing quite a bit from this company based on their website and the types of plants they have in stock. In fact, many of their plants say "contact us" before purchasing --- my question is HOW????? They NEVER get back to you and this is very frustrating. I have purchased a lot of things over the internet, including plants and have always had my questions and concerns answered very timely and in a very polite manner. This is kind of ridiculous... What in the world prevents them from answering an email sent more than 3 weeks ago... By the time I order and receive these plants it will be WINTER!!!

Bob

Negative tmagent
(3 reviews)
On Aug 11, 2003, tmagent San Diego, CA wrote:

A few weeks ago, I ordered several different brugmansia cuttings from this company. I've heard nothing from them, my credit card has not been charged, and I've been left in the lurch. How long would it take to send a simple email saying they're backlogged or out of stock? Not getting a response to the order is irritating, to the say the least. I don't even think they're worthy of having a website and they will never get another order from me even if they do eventually shape up.


On August 12th, 2003, tmagent added the following:

FOLLOW-UP 8-12-03.
Here is the response I just received from Lee at Native Habitat. Nice guy, huh? He might want to take a course on customer service.

------------------------------------------------------

We clearly state that it could take up to 8 weeks to fill orders. Did you not take the time to read our terms? Plants are not like hummel figurines that I can take off a shelf & send to you the day I get your order. I am glad I found out what kind of person you seem to be (aggressively impatient & hard to satisfy, etc.) BEFORE I charged your
card or sent you anything. Most of our customers are repeat business & they know that it can sometimes take up to 6 months or more to fill an order for particularly rare items. Many of the plants we offer are available ONLY through us & folks are willing to wait for them. I
really feel like we dodged a bullet not doing business with you.
lee
http://www.nativehabitat.com

On Aug 11, 2003, Native Habitat responded with:

"We are thankful for the overwhelming response that we have had from our offerings of rare plant material. Our terms clearly state that it could take 8 weeks or more to receive an order. I will freely admit to taking much longer than that in many cases. We have never once ripped off a customer. If the wait is too long, all they have to do is ask for their
money back & it is cheerfully refunded. Usually, the case is that we have grown a plant especially for that person & by the time their number comes up, the plants are huge & the customer's effusive with praise.

It only takes one unsatisfied customer to negate ten positive testimonials & ruin ones day. Over 2 months ago, we posted a notice on the front page of our website stating that we were no longer taking orders until we get caught up. This should have been a clue to Mr. McCammon that our response was not going to be swift. The fact that we did not even have his money & he slanders us in this forum (after 3 weeks!!!) should tell you what you need to know.

We are proud of being able to offer the rarest plants in
the world. We have successfully shipped to over 50 countries. We provide plant material for medical research and sell to many zoos, botanical gardens & arboretums.

I really wish I could answer the thousands of emails & hundreds of phone calls we get each week but I can't. We are too busy growing rare plants & putting them in the hands of good people who will help to insure their survival. Fortunately, the vast majority of our customers are patient and kind and in the end, very satisfied with our offerings. It is to them we are grateful.

Love & Light
Lee Rathbun
http://www.nativehabitat.com"


Negative marysizemore
(2 reviews)
On Jul 1, 2002, marysizemore wrote:

I would like to go on record with a complaint about Native Habitat Ethnobotanicals, the worst mail-order experience I have had. They billed my credit card immediately, did not ship when they said they would, finally shipped one plant out of five, and they consistently refused to answer my email requests. I heartily dis-endorse this nursery.


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