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Comments regarding Brian's Botanicals

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46 positives
1 neutral
7 negatives


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Positive Hikaro_Takayama
(6 reviews)
On Sep 24, 2006, Hikaro_Takayama Fayetteville, PA (Zone 6b) wrote:

I decided to make the 8-hour trip from PA to Brian's store so that I could see his operation firsthand. I originally intended to just reserve some plants for next spring, but ended up buying about $120 worth of plants and making the trip back with a fully loaded car (Colocasias hardy gingers and Petasites on the back seat and a Tetrapanax, two Trachys and a few other plants on the passenger side floor).

I was greatly impressed with Brian's operation as well as the variety of plants he had, as well as his being able to tell me what he has had make it through the winter or not (invaluable since he is in the same climate zone as me). All the plants at his store were healthy and vigorous.

I will not hesitate to buy from him again, and I look forward to going there next spring to get some of his Cannas (especially the Musafolia) and a few other plants.

Positive Madisonwigarden
(10 reviews)
On Sep 2, 2006, Madisonwigarden Madison, WI (Zone 5b) wrote:

I ordered three plants from this company. Like other postings, I also received no confirmation other than my Paypal receipt. After 10 days and no plants, I sent an email. No response. Sent another. Brian then emailed me and said he received my payment but didn't have my order, and requested that I resend my order. I replied, and my plants arrived shortly after that. Two were great, one was broken at the stem. I emailed him, along w/ an attachment of a photo of the broken plant. Brian immediately responded, and then sent me a replacement plant right away.

My impression is that this company is trying hard, and will follow through on its promises, even though each email isn't immediately responded to. Brian is honest, and I would order from him again. What more can you ask for: honest service, and a remedy if problems arise? That's all any of us can do.

Negative fly_girl
(6 reviews)
On Sep 1, 2006, fly_girl The Woodlands, TX (Zone 8b) wrote:

I just received A. Robusta and A. Brian Williams in perfect condition. They are a nice size and very healthy. I definitely will be shopping there again.

On January 1st, 2008, fly_girl changed the rating from positive to negative and added the following:

I placed an online order a few weeks ago and completed the transaction with the order going to a different shipping addy than the billing addy. The order seemed to go through okay but was sent to me not the gift recipient. I had to re-ship the order.
I called Brian and my complaint did not seem to be taken seriously and the only solution offered was to have the items re-shipped, at my expense.
I will not be ordering from this company again.
On January 1st, 2008, fly_girl added the following:

Negative madeintheshade
(2 reviews)
On Aug 10, 2006, madeintheshade Avondale Estates, GA wrote:

Unfortunately I have to add to the negative commentary. Good business is about communication and follow through. This company does not seem to know how to do either.

Like another posting here, I never recieved a confirmation other than a paypal charge. An initial E-mail inquiry went unanswered. I then received a box of plants that I did not order and one of the plants had no id. No packing slip was included. A second inquiry to Brian's still has gone unanswered. I never received the plant I ordered nor any explanation for the mistake.

Positive ashleykelly
(1 review)
On Aug 10, 2006, ashleykelly New Iberia, LA (Zone 9a) wrote:

I have never been disappointed in any of the unusual plants I have ordered from Brian. They have always been of great quality, packaged well and fairly priced. He is very knowledgeable and willing to help, and I will continue to purchase from him to further my collection of tropicals.

Negative NorCalBrad
(2 reviews)
On Jul 13, 2006, NorCalBrad Berkeley, CA (Zone 9b) wrote:

I may be a lone dissenting voice in the wilderness of favorable comments, but my experience was far from positive. An order that I placed on the 28th of one month didn't get shipped until the 10th of the following month. There was never a confirmation of my order (only a PayPal charge), and when, after a week of waiting, I emailed Brian seeking the status of the order, I never received a reply. When the plants finally arrived, the two of them that had been wrapped in aluminum foil were in poor condition: wilted, battered, and with badly broken roots. The other plants, which fortunately were in pots, were somewhat small, but well packed and protected.
I greatly respect Brian's knowledge of aroids, and his remarkable efforts at hybridizing unusual varieties and thereby broadening the range of plants available to gardeners, but I would like to have seen a comparable commitment to the practical matters of his mail order business.

Positive Brian259
(1 review)
On Jul 11, 2006, Brian259 Tampa, FL (Zone 9a) wrote:

Prompt delivery 2 days after I ordered. Plants were very healthy and well packaged.

Positive LindaSC
(2 reviews)
On Jun 26, 2006, LindaSC Columbia, SC (Zone 8a) wrote:

I was very pleased with my order. I received my plants in only 2 days, they were nice large plants, in perfect condition and beautifully wrapped. I will definitely order from him again.

Positive henryr10
(9 reviews)
On Jun 23, 2006, henryr10 Cincinnati, OH (Zone 6b) wrote:

I've dealt w/ Brian's thru His Ebay Site, Online Site and had orders picked up at the store.
Every time the deals were done quickly, correctly and w/ better plants than I expected. If a plant is sub-par they don't ship them.
The packing there is to be commended also.
There is probably no single dealer selling plants like his anywhere else in the world.
If you want impossible to find Tropicals go here first.

Not to be downplayed is Brian's vast knowledge of Aroids, Canna, Palms and Bananas. (shared here at Dave's liberally)
If you need an ID odds are you'll find it there.
Also the years of experience in wintering 'sub-tropicals' in the ground makes them a 'go to' spot to try your luck.

My last shipment arrived yesterday. Perfectly!

Positive dixie_angel
(23 reviews)
On Jun 15, 2006, dixie_angel Trenton, TN wrote:

I accidently placed an order through paypal twice and emailed them to see about what I could do about it but noone bothered to email me and one of the orders has come out of my bank account. Now, my money is tied up in this SNAFU and noone at their company has bothered to help me. I am leaving this as a negative until I see how they handle things. I would CALL but it is not a free call and I have no access to long distance where I am.

On June 29th, 2006, dixie_angel changed the rating from negative to positive and added the following:

ok, it was a computer messup (noone's fault) and he called my house today and personally apologized! :0) THAT is service! THIS is definately a company you will WANT to deal with!!
Positive jessmerritt
(35 reviews)
On May 28, 2006, jessmerritt (Zone 7b) wrote:

I've ordered a few times from Brian through his ebay store. Every time shipping has been prompt, the plants well packaged and healthy. I'll definitely purchase more in the future.

Positive tobee43
(37 reviews)
On May 17, 2006, tobee43 groveland, FL (Zone 9b) wrote:

rec'd my order today from brian. it was beautiful. nice healthy plants! quick shipping and great packaging. wish i had seen his site before i had placed this season's season it'll be one of my very first stops.

On April 27th, 2007, tobee43 added the following:

another PERFECT order from brian. the most beautiful plants ever! buy with confidenece you will NOT be disappointed!

On June 9th, 2008, tobee43 added the following:

Another PERFECT order again this year!

thanks brian! i look forward to ordering from you every year!
Positive vossner
(113 reviews)
On Mar 27, 2006, vossner Richmond, TX (Zone 9a) wrote:

Got alocasia Brian Williams and Coffeecups. Received excellent specimens, very carefully packed. Also purchased a dwarf white canna, 4 rhizomes healthy as can be. Excellent vendor, highly recommend.

Positive BackyardOasis
(1 review)
On Dec 29, 2005, BackyardOasis Louisville, KY (Zone 6a) wrote:

I've bought more from Brian that I care to count. Always superior plants at excellent prices.

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