Comments regarding The Growers Exchange (aka The Grower's Exchange)Click here to return to The Growers Exchange (aka The Grower's Exchange)'s listing.
|On Jul 7, 2015, BerryPerry Whitehouse, TX wrote:
I ordered an array of herbs and all arrived in great condition. Prettily boxed up for travel and so healthy!They have since been planted and are thriving. So impressed with the Grower's Exchange!
|On Jun 27, 2015, dollestephanie Austin, TX wrote:
I have ordered many plants from the Grower's Exchange (GE) and my stevia plant is doing wonderfully. I bought a stevia from a local garden center around the same time I ordered one from the GE and the one from the local garden center is doing poorly compared to my one ordered from the GE even with the same soil conditions, water schedule, and location. I don't know how they do it but I am very pleased.
|On May 7, 2015, AuntTootie Swainsboro, GA wrote:
In January I ordered 17 herbs from The Growers Exchange. They arrived in early April at the appropriate planting time for my area (Zone 8B). Each plant had been placed in a separate compartment of the box and each was covered with a plastic bag. They were all well rooted in their containers, healthy and thriving. I planted the herbs within a few days in my garden and all have thrived except one, the Tagetes "Mexican Mint Marigold".....for some reason one of our doggies loves to pee on it.
|On May 6, 2015, Rosegirlnj Egg Harbor City, NJ wrote:
I placed several orders and received beautiful plants last year.
|On Apr 21, 2015, virginiarose Portsmouth, VA (Zone 8a) wrote:
I found this company through a google search. I ordered without checking Watchdog, not something I do very often and I was a little nervous. When I got the shipping confirmation it had a come-back-coupon for 10% and a tracking number.
|On Jan 11, 2015, carolynh5728 Lewistown, IL wrote:
5 stars for a great site w/great plants.
|On Jan 2, 2015, sandibar Canton, GA wrote:
Easy to obtain hard-to-find herbs. Love the packaging. I recently placed an order for delivery in the Spring and am excited to see how this will work out for me. I also appreciate their discounts and/or volume buying offers.
|On Nov 12, 2014, MonicaLLane Summerdale, AL wrote:
This is the first plant company I am giving a 5 star rating to. They have healthy plants that survive the shipping process, and grow wonderfully in my garden. I will be a repeat customer for years to come.
|On Oct 25, 2014, barbara02 Dobbs Ferry, NY wrote:
all plants arrived on time for spring planting and were so healthy. They thrived all summer. Can't wait until late winter to order more plants for summer 2015 from Growers exchange
|On Oct 14, 2014, allywally11 Covington, GA wrote:
All of the plants I received from this company have been in excellent condition and packed very well.
|On Sep 28, 2014, Teresa48 Kuttawa, KY wrote:
I ordered and received Basil 'Holy (Sacred) Green' . I did container gardening with it and it flourished. The plants were quite wonderful. I have them by the back porch and have harvested so much for this winter. Even a little brush fills the air with the most unbelievably great fragrance. I highly recommend this plant and nursery to all.
|On Jul 23, 2014, jasarthur Brentwood, TN (Zone 6a) wrote:
This was our first time ordering from this company, and I was so impressed when the box arrived. Everything was so well packaged...it looked like they truly cared about pleasing their customers. Then a couple plants took a turn within a few days and I immediately submitted a form on their website asking for replacements. They replied and opened a ticket, but requested photos of the plants in question, which I thought was odd since no vendor has ever made that request in our 40 years of gardening! But I went ahead and sent them photos--and heard nothing back. After almost two weeks, I wrote to them asking if they were going to honor their guarantee. NO REPLY. Then I submitted another online form from their site asking what the problem might be. STILL NO REPLY. My only recourse is to call them and hope I reach someone who cares. As it stands today, I am thoroughly disgruntled by their bad business practices and will never do business with this company again.
On Jul 23, 2014, The Growers Exchange (aka The Grower's Exchange) responded with:
"On Aug 1, 2014 10:50 AM, The Growers Exchange (aka The Grower\\\'s Exchange) responded with:
Hello! We are working hard to find you! We\'ve searched out Customer Relations Management databank (where all communication comes in and out) with the ticket numbers above - unfortunately, we can\'t post a screen shot but it says: \"opps, we couldn\'t find a match\"! You may have just spoken to our Customer Support member, Cathy, who is trying hard to figure out where any communication may have gone using all the email addresses you provided. This is a really easy fix, but I can promise you that we HAVE NOT been ignoring you ~ the email address you provided doesn\'t turn up in a search either ... a quick call back and we\'ll fix the issue but it wasn\'t that you were being ignored. We have NO IDEA where any and all communications have gone, but we probably need to use the phone!
On Aug 4, 2014 9:35 AM, The Growers Exchange (aka The Grower\'s Exchange) added:
Please give us a call: 888-829-6201 so we can figure out a remedy! We are here to help and make this right but we need a bit of help! Ask for Customer Service: we are here M-F, 9-4 ET. "
|On Jun 29, 2014, jrn High Point, NC wrote:
Posted on June 29, 2014, updated June 29, 2014
On June 29th, 2014, jrn added the following:
Of the ten plants I ordered, five are dead, one has started blooming, one looks like it may bloom soon, one looks like it may or may not survive and two are barely hanging on...
On Jun 29, 2014, The Growers Exchange (aka The Grower's Exchange) responded with:
"On Jul 2, 2014 4:33 PM, The Growers Exchange (aka The Grower's Exchange) responded with:
Hello Mr. Nelson:
|On Jun 15, 2014, onenygardener Sharon Springs, NY wrote:
I ordered 4 Heavenly Blue Morning Glory Plants from this Company. Was my first time purchasing from them as other suppliers I have used in the past didn't carry, so I really didn't know what to expect. I was delighted, the plants were all healthy and after hardening off I planted them below my deck below the lattice I wanted them to climb and attached string to train them. Even though our spring/summer here has been wet with hardly any sun to speak of 3 of the 4 have already wandered up 2-1/2 feet and are now twining around the lattice, and the 4th has had 3 gorgeous blooms already!! If we ever get much sun and they really take off I'm going to post a picture. Would highly recommend this company and I'm sure I will be ordering from them again in the future!
|On May 28, 2014, matp Westmere, NY wrote:
I had a poor experience with this company. Half the plants in my initial order were the wrong plants, and some of the others were in very poor shape (and did not survive). After they sent replacements for the plants I was supposed to have gotten, I find that these are the wrong plants too!! Now they are claiming that these are the plants I ordered. Nonsense. I have ordered from this company for years now, but they have really gone down hill, both in terms of quality and customer service. I would not order from this company again.
On May 28, 2014, The Growers Exchange (aka The Grower's Exchange) responded with:
"On Jun 17, 2014 2:20 PM, The Growers Exchange (aka The Grower's Exchange) responded with:
|On May 25, 2014, HouseofFlowers ROSLINDALE, MA wrote:
This was my fist time ordering from them...I ordered 8 plants. They were not the biggest plants, but they are all healthy and are thriving. Great plant selection! Shipping was swift and hassle free. I will buy from them again.
|On May 4, 2014, SearsR Dandridge, TN wrote:
Posted on May 1, 2014, updated May 4, 2014
On May 4th, 2014, SearsR changed the rating from negative to positive and added the following:
I am changing from Negative to Positive because I received the following email:
Sorry for any misunderstanding; we try to tell customers that it can take up to 48 hours to respond to emails. We are a small family farm, so everyone's pretty busy as you can imagine. We weren't ignoring you.
We are out of Comfrey; not sure why it is showing up as it has no stock.
Yes, it was a packing error and we apologize and have definitely taken it up with the folks that pack and ship.
The only option is a refund ~ and as a gardener, I know how frustrating it is NOT TO GET what you want this season.
I sincerely wish I could make this right, but we just don't have any more.
|On Jul 19, 2013, dodawa2c Frewsburg, NY wrote:
I will NEVER order anything from Grower exchange again ! The plants I ordered arrived in poor condition and half of them never made it through the hardening stage. I sent photos back to the company showing them how badly they looked right out of the box and instead of just sending me new plants they allowed me a CREDIT on my NEXT order!
On Jul 19, 2013, The Growers Exchange (aka The Grower's Exchange) responded with:
"On Jun 17, 2014 2:24 PM, The Growers Exchange (aka The Grower's Exchange) responded with:
Sorry that we missed this; a bit late but we did want to address the issue. We did provide credit as we had stopped shipping in mid-summer. We do stand behind our plants, in fact we really care about both the plants and customer satisfaction. No one would appreciate a box shipped mid-summer when our outside temps are in the mid-90's. We begin fall shipping in September, so the credit was intended to provide an opportunity to reship.
|On May 11, 2013, cricketapollo Chicago, IL wrote:
I ordered lavender, rosemary and a terracotta pot from the Grower's Exchange and it was a very positive experience. Communication about my order status was good, shipping was relatively quick and the plants were large, robust and healthy when they arrived. They're now growing well in the ground. Would definitely buy from again.
|On Jan 26, 2013, corarose Silver Lake, NC wrote:
When I first ordered herbs online, I placed orders with three companies, and the results were less than wonderful: some of the plants arrived dead or moribund at best, and others didn't live long. Then I discovered the Grower's Exchange, which sent me healthy, bushy herbs expertly packed that thrived. Some of the lemon thyme and the rosemary are still going from that first order, and I've reordered two or three times--a few more each time. I wouldn't order herbs from any other source.
|On Jan 22, 2013, mosside Charles City, VA wrote:
I have ordered several times from Growers Exchange. The plants have all been healthy and have grown well after planting. A Bay Tree I ordered several years ago thrives in a planter that lives in my green house during the winter, along with a lemon grass plant that has become huge.
|On Jan 21, 2013, LunaRo Poughkeepsie, NY (Zone 6a) wrote:
My order came in great condition (April 2012 - Cat Herb Garden). Part of the set was unavailable at the time, so they offered a substitute. We exchanged a couple of emails, and even shared a couple of laughs - I like gardeners with a sense of humor! In the end they managed to find the piece that was unavailable.
|On Jan 20, 2013, susie1941 TOW, TX wrote:
I ordered my plants, last May. They arrived in awesome packaging and the plants were healthy, in A++ condition. I love the selection they have on-line and will order, again this Spring. I've recommended Grower's Exchange to family and friends.
|On Jan 19, 2013, mujervieja Canehill, AR wrote:
I have ordered plants twice - first time, assorted herbs last Summer and last time, late Fall, three kinds of perennial plants that were on sale. The re-potted perennials are thriving in the greenhouse awaiting Spring. My rosemary plants did die but it was my mishandling at fault. All the plants, herbs and perennials, arrived in excellent condition. I will buy again from Grower's Exchange.
|On Jan 19, 2013, 72denim Gladstone, MO wrote:
I received my plants last spring. Everything arrived safe and sound. All the plants did well over the summer which here in Missouri was hot and dry. We did water some but as little as possible. The really amazing thing is the two rosemary plants are still alive. They are in pots on our patio, not particularly sheltered. We've had some snow and below freezing weather several times, including over a week where the temperatures didn't get out of the 20's. Definitely will be ordering again next spring.
|On Jan 19, 2013, Egclittle Alexandria, LA wrote:
I've ordered herbs several times. They've arrived healthy and in good condition. I appreciate the fact that they ship only at the appropriate planting time. I'll shop there again.
|On Dec 5, 2012, kmdubow Kennett Square,
United States wrote:
I ordered a potted herb kit as a gift for my sister in law to grow herbs with her son. She told me he was thrilled when he opened the box to see something LIVING inside! She was equally as excited to get a gift that can turn into a teaching experience. The site is easy to use and offers many tips for growing. Plus, the order shipped out the very next day! I will be ordering again!
|On May 13, 2012, katharinehayes wrote:
I received the Potted Herb Kit last week from the Growers Exchange. In perfect time for lots of summer recipes. Growers Exchange did a great job packaging both the pots as well as the plants to make sure they were well protected during shipping. Everything was easy to put together and the herbs were easy to transplant to the pots. They were healthy plants upon arrival in the mail. The Growers Exchange also did an excellent job providing great directions on transplanting, phone numbers to call in the event of damage during transport and also recipes for the herbs I received! I am very impressed by the Growers Exchange and will definitely use them in the future.
On May 13, 2012, The Growers Exchange (aka The Grower's Exchange) responded with:
"On May 16, 2012 10:55 AM, The Growers Exchange (aka The Grower's Exchange) responded with:
Thank you for the kind feedback regarding our Kitchen Herb Planter! (http://www.thegrowers-exchange.com/Kitchen_Herb_Planter_p/he...)
|On May 12, 2012, thammond Dunstable, MA wrote:
Placed an order May 1, 2012. I had no contact from the company once I placed my order until I emailed them. Since I received my plant orders from other vendors that I ordered on the same day as this order, I emailed them on May 7th to find out the status of the order. I received a response that stated "Hello: We are just beginning to ship to your Zone. The weather has been a bit unreliable, and we need to make sure that they can ship safely.Thanks for your patience! Customer Support The Growers Exchange 888-829-6201" I thought that rather strange since other vendors had shipped my orders that were placed on the same day as this one, and I received them without issue.
On May 12, 2012, The Growers Exchange (aka The Grower's Exchange) responded with:
"On May 16, 2012 10:48 AM, The Growers Exchange (aka The Grower's Exchange) responded with:
We truly appreciate your business and your comment about our healthy herbs. We are glad you were happy with the end result. I do apologize for any misunderstanding regarding our shipping process, and we'll work on being more accurate and responsive. Thank you for your patience and honest feedback."
|On Apr 16, 2012, Aeyla Lake City, FL wrote:
Posted on April 9, 2012, updated April 16, 2012
On April 9th, 2012, Aeyla changed the rating from positive to neutral and added the following:
I had three of the 9 plants I order not make it. When I emailed them for replacements, I was told that I needed to send them pictures of the plants. This made me feel like they were accusing me of lying about them dying. I followed their instructions but the three just did not make it thru transplant shock. They were in the perfect place in the garden (two in pots) but they were not strong enough to make through the deliver and transplant. I told them not to bother with the replacements because I was offended & would not be doing business with them again. This is their reponse.
No offense intended; we've been growing and selling for over 30 years. When we have an issue, we consider it a problem to be solved. The only way we can address problems is to know exactly what we are dealing with - and the photos are our best instrument for problem solving.
You should be happy that you are working with qualified growers who only want to keep getting better.
I can offer no apology - our policy is crystal clear and we stand by it. It is not intended to offend customers, it's a means by which we assess issues.
We are sorry to loose you as a customer.
So no apology because their policy is crystal clear. Only stupid people like me would be offended by their wonderfullness LOL Ok sorry but they are just a little to full of themselves. The other plants are doing fine and I have no problems with them. I only have problems with the attitude of the company. So this inexperienced (25 yrs is not enough I guess) gardener will shop elsewhere.
On April 9th, 2012, Aeyla added the following:
Oh and as you see below when I had a favorable post they were so willing to replace the plant that got smashed (this was one that did not make it)
On April 16th, 2012, Aeyla changed the rating from neutral to negative and added the following:
Ok so I have again been called out as in the wrong, and this wonderful company the best of the best. Sorry guys look at the NEW negative comment above mine. You did the same to this person.
All I can say to anyone buying from them. I think they have Quality plants and if you are willing to jump through hoops if anything goes wrong order from them.
On Apr 16, 2012, The Growers Exchange (aka The Grower's Exchange) responded with:
"On Mar 27, 2012 7:24 AM, The Growers Exchange (aka The Grower's Exchange) responded with:
Thanks so much for the kind feedback! We've worked really hard to develop shipping methods that would not only be sustainable, but would allow our plants to arrive in the best condition! We take the utmost care in packing our plants, because we certainly don't want you to receive something that we wouldn't plant in our own garden. Please contact us immediately if you see that the plant you mentioned has not perked up, and we will be happy to resolve things for you. Thanks again and have a great spring!
On Apr 10, 2012 8:44 AM, The Growers Exchange (aka The Grower's Exchange) added:
As I stated, there was no offense intended. The only intention is to make sure that we solve problems in order to get better at what we do. Requesting a photo of the plants in question allows us to review and assess. It's a vital part of our problem solving process and that is stated on all of our materials as well. The response that we received upon requesting the photographs:
On Apr 10, 2012 8:51 AM, The Growers Exchange (aka The Grower's Exchange) added:
We are not in the business of offending customers nor do we want to loose customers. However, we do want our customers to understand our policies and procedures and that is why we require our customers to read and accept our polices prior to check out. An overused but very appropriate term is 'transparency' - as long as we are open and honest with our customers, and as long as we feel that our policies are appropriate and fair, then we will continue to build on a business that has been growing and selling plants for over a quarter of a century. We are very sorry to loose business, but again, we cannot apologize for our stated policies.
|On Apr 12, 2012, cjca07 Brunswick, GA wrote:
My plants were promised in mid-March, but did not arrive until mid-April. In this La Nina year, that means I can't put them in the ground until next fall & they will have to summer over in pots as best they can.
On Apr 12, 2012, The Growers Exchange (aka The Grower's Exchange) responded with:
"On Apr 16, 2012 8:52 AM, The Growers Exchange (aka The Grower's Exchange) responded with:
|On Apr 8, 2012, auring77 Maumelle, AR wrote:
I ordered 4 Joe Pye Weed plants from The Growers Exchange. I read negative reviews about their packaging but I found the packaging to be very efficient and the plants in very good condition upon arrivial. I followed the planting instructions and a week later the plants seem to thriving and well on it's way. I did have to email inquiries about the status of my order several times before getting a shipping date but otherwise I feel I would order from them again. I've been very disappointed so many times before with poor plant products and small specimens from other big companies. Hope to update this review as my Joe Pye weeds grow through the season. I'm excited and hopefiul. Aurora Huston
|On Apr 8, 2012, sylvanaranyani San Diego, CA wrote:
Posted on April 6, 2012, updated April 8, 2012
On April 8th, 2012, sylvanaranyani added the following:
Growers Exchange does not stand behind their product, they did not offer to make good on the sale with refund or exchange. I'll shop at local nurseries for service and quality.
|On Mar 26, 2012, Stinker2012 Lexington, SC wrote:
I just have to say I got all my plants about 10 days after I ordered them. My Chocolate, Apple and Orange mints and my lemon verbena. I got it so fast and the plants are just beautiful.So impressed and will definitley be ordering again from here. This was my first time and so happy.
On Mar 26, 2012, The Growers Exchange (aka The Grower's Exchange) responded with:
"On Mar 27, 2012 7:25 AM, The Growers Exchange (aka The Grower's Exchange) responded with:
Thank you for the compliment! We're not happy until you're happy and we're so very glad that you love our plants as much as we do! Please keep us posted on their success and have a great spring! "
|On Feb 8, 2012, gardenwych Mar-Mac, NC wrote:
My plants arrived sooner than was expected & they were very healthy, all in all I was very impressed with the company
On Feb 8, 2012, The Growers Exchange (aka The Grower's Exchange) responded with:
"On Feb 8, 2012 12:23 PM, The Growers Exchange (aka The Grower's Exchange) responded with:
Thank you so much for the kind feedback! We strive to give our customers the best experience possible and the highest quality plants available, because if we wouldn't plant it in our own garden, we wouldn't want you to, either. We really value what our customers think about us and try to improve and raise the bar on quality each year. Thank you again, we wouldn't be an exchange without you!"
|On Aug 27, 2011, Carolchad1 Fayetteville, GA wrote:
I had a bad experience in several ways with The Grower's exchange. I placed my order March 31. They charged it to my credit card immediately. I did not receive my order. When I asked about it they said they were waiting for a few of the things that I had ordered, and asked if would I like to wait until May 1. I said yes. May and June came and went. Meanwhile the items I had ordered went on sale - I was still waiting for my full priced order and they were sending me e-mails about all the sales they were having on the items I never received but paid full price for. I asked again where my order was. They then sent 3 things out of the 7 things that I had ordered. They said they were sold out of 4 of the items. The main item that I had wanted they were not sold out of according to correspondence but they did not send it - a shipping error. I still wanted that item which was why I ordered with them in the first place as no one else had this item. I e-mailed them back several more times about this item, and no response. I got a pay pal refund, but you get charged a fee so I lost money also. This company seems very disorganized, I don't like how they charge your charge card immediately rather than waiting until the item is shipped, and their customer service was customer no service. I will not order anything from this company again.
On Aug 27, 2011, The Growers Exchange (aka The Grower's Exchange) responded with:
"On Aug 29, 2011 2:02 PM, The Growers Exchange (aka The Grower's Exchange) responded with:
Wow! I thought the most recent hurricane we weathered was tough!
|On Sep 20, 2010, tmdono Huntington, NY (Zone 7a) wrote:
I too have a problem with their packaging. Plants are taped into cardboard holders with nothing to hold the soil in the plastic pots. My plants arrive with soil spilled into the box (and out of the pots) and plant labels scattered. The plants themselves (tarragon, achillea) were in passable condition at best.
On Sep 20, 2010, The Growers Exchange (aka The Grower's Exchange) responded with:
"On Sep 25, 2010 1:50 PM, The Growers Exchange (aka The Grower's Exchange) responded with:
Hello Friend: This email was sent to the hundreds of folks that have received shipments from The Growers Exchange in the past 2 weeks. We really mean EVERY word we write - I've been in this business for 30 years now, and I wouldn't be where I am without the exchanges between me and my customers. I WORK hard to make sure that you get what you need - it's your hard earned money and my sweat and tears. We need to get this right. But, I can't help you if you don't help me. I am really sorry about the packing, and as you can see below we made a slight change and corrected it right away - I figured it out quickly thanks to customer response. I am growing BIGGER plants and not charging any more for them. I was hoping to get rid of the adapters with the larger pot size .. live and learn.
|On Apr 26, 2010, Thornns Genoa, NY wrote:
As there were not many ratings for this company, I was a bit worried...but they had a great selection of plants I was looking for and great prices as well...so I ordered.
|On Sep 21, 2009, iravros Howell, MI wrote:
Last fall, I ordered three small bay trees. They arrived in top condition and have thrived through the Michigan winter (indoors) and summered outside. Now they are indoors again for the winter and they are growing nicely in a pot with lemon balm, rosemary and thyme. Fresh bay leaves in soups and stews are unbeatable. I had planned to give two away as gifts, but got attached to them. Perhaps I should order more...